Vodafone Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.
Recent Customer Ratings for Vodafone
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 2076 customer ratings since 2020-01-27 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
984 Customer Reviews for Vodafone
| Reviewer | Location | Reviewing | Date | Ratings |
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that is a worst broadband provider ever. You wasting your life on phone calls every 2-4 weeks of having no broadband. Do not ever sign up with them! |
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| 8b@ll | Feltham | Vodafone | 2020-08-21 | |
Absolute rubbish. App doesnt always work. speed is so inconsistent, and has been for the last 7 days and no resolution. And their customer service is non existent. As i type this ive been on the phone now for over 1 hour. listening to hold music. never again!! |
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| A Alam | Burnley | Vodafone | 2020-03-16 | |
Advertised as 35MB/s |
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| A Another | Leics | Vodafone | 2019-12-15 | |
Not best decision I made but was hoping for better speed and better monthly outgoing price. My dowload is only 1/2 of promised but I was told its because of my old laptop wifi. I cannot watch any of streeming websites and VPN dowload site will be blocked by Vodafone so I almost regret I lost my old provider. If I knew this I would not bother by better speed . |
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| A M I | Bucks | Vodafone | 2020-03-05 | |
Terrible service from start to finish - never got to find out what the speed was like because they never connected me and kept saying they couldn't guarantee an eventual connection so I should "maybe look at other providers" |
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| A Mason | London | Vodafone | 2018-03-01 | |
Without doubt the WORST Broadband provider I have ever had...Disputed how slow the speed was at my end, claimed it was my internal connections at my property that was causing the problem which an engineer who attended confirmed it was not and blamed the service provider. I consider that Vodafone are taking my subscription under false pretences and if they can't supply the minimum service then they should be held accountable.... |
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| A pissed off Customer | Doncaster | Vodafone | 2018-11-25 | |
Installation a week late. A week later, dozens of phone calls and hours on the phone to tech support and still no connection. Disappointing |
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| A Punter | Bournemouth | Vodafone | 2018-10-29 | |
Never went live !!!!! Waste of my time and money, they have agreed to cancel and I have even had emails confirming cancellation to then see that they are still charging me for a service which I have never had !!! I’m so annoyed can’t believe how many times I have called and how many hours of my life I have wasted on this company. I am also a mobile customer and will now find a new supplier for that also. Hate that a company as big as this can get it sooooo wrong without apology and no actual knowledge |
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| AA | Romford | Vodafone | 2018-11-26 | |
Vodafone seem to get some stick here - |
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| Aamir | Sutton Coldfield | Vodafone | 2017-06-07 | |
From day one constant drop outs on average 3 a day. Also had issues with DNS so some download and sites just won't load, customer service try to run rings around you nothing gets solved can't wait for my contract to be up, terrible service awful customer service. |
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| Aaron | London | Vodafone | 2020-06-20 | |
awful service was cancelled with no explanation. they have bad customer service as well |
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| ABBS | MILTON KEYNES | Vodafone | 2020-07-27 | |
If I could give 0 stars I would. Diabolical signal and shoddy “help” from customer service. 5 months I have been complaining about my connection and STILL waiting for a new router to be delivered (4th time lucky hopefully this Wednesday but I’m not in the least bit confident). I’ve taken days and days off work waiting in for deliveries and engineers and probably a solid week on the phone and web chats but still can’t watch one episode of Netflix sat 4m from the router. |
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| Abby | London | Vodafone | 2018-01-14 | |
AVOID AVOID AVOID |
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| Abby10 | North west | Vodafone | 2018-03-24 | |
I am on a 78mbps Unlimited Fibre connection since mid of August 2017. I am quite satisfied with Vodafone. The minimum guaranteed download speed for my location is 55.86Mbps, and I have checked actual speed throughout the last week and the speed is consistently coming between 55 to 56 mbps (speedtest.net was used for checking speed). Upload speed is between 17 to 19 mbps. Earlier I was facing problem with Wifi and I contacted Vodafone regarding this at 9 PM, and my problem was quite competently solved by a customer service agent (Amit). The problem was in my computer itself. I wasn't expecting to get in contact with an agent so late at night, let alone getting my problem solved, but I was pleasantly surprised that Vodafone's 24/7 customer service actually works! |
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| Abhinav | Lincoln | Vodafone | 2017-09-03 | |
Terrible service! The internet doesn’t works properly, not fast as promised. The internet down in June, 5 days I could not get access to the internet, then again internet down in August 6 days! They do anything to keep the system in perfect condition, they only know how to charge from the clients. They have promised to send me a SIM with 50GB data use the internet till it is resolve. But the SIM did not come (ref:187564972455825012, date 2019-08-18 12:33:44). Also, they did not respond on the complaint Ref: 1719840. Terrible customer service, they only promised but never call back to try to explain what happened, what they do to fix it. I have decided to cancel the agreement. Do not us the Vodafone, it’s a really rubbish! |
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| AD | Sheffield | Vodafone | 2019-08-23 | |
I cancelled my internet contract with them within the 14 days cooling off period. They agreed it had been cancelled. |
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| adam | bristol | Vodafone | 2018-03-07 | |
Well... where do I start with this review? Anyone who reads this should know that I went into this whole processes optimistic as myself I had read countless reviews online, not only that my brother had recently switched to Vodafone an is extremely knowledgeable like myself in IT, Networking and broadband in general. |
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| Adam | Essex | Vodafone | 2019-02-16 | |
Tried to join today as a new broadband customer, initially got denied due to a credit search (frustrating when I've got a good credit score) and then tried again as my partner and had no end of trouble. In the end after speaking with multiple "assistants" I gave up and decided it wasn't worth the hassle. If its going to be this difficult just to take out a policy with them I hate to think what their service will be like if I have a problem. Very disappointed and lots of time wasted. |
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| Adam | Horley | Vodafone | 2019-05-16 | |
We swapped to vodafone after being with sky for a very long time, The lack of having to pay line rental was amazing and members of the family are also with vodafone for mobiles, which made it even cheaper. |
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| Adam Cleverley | Chippenham | Vodafone | 2017-07-19 | |
Don't switch to Vodafone. Went online to change providers because sky were getting to expensive (but I always received brilliant broadband with them) saw Vodafone, same deal but half the price. Put my phone number in & postcode. All fine nothing to be done. I got half price router at £25 so I was happy. Router should arrive in a few days & im good to go. Got an email saying they didn't have any routers available so I had to wait another 10days, not a problem still happy to wait. Then got an email saying there's a problem & they have been trying to contact me for 4 days & where I haven't responded they've cancelled my order. I've been a Vodafone mobile customer for over 10 years & it was all going through the same billing account so they got my mobile number & house phone both with voicemails, so no one tried to ring me. Any way rang them to see what was going on. They said they couldn't use my line & I had to pay £60 to get a new line put in & now I've missed the deal so full price for the router £50. By this time sky has been cancelled. So I refused to pay any more & said I wouldn't have left sky if I had to pay £110. They were good enough to honour the original deal at £25. Which I was pleased they did so thank you Vodafone. Anyway I've been with them over a month now & the wifi is terrible! On YouTube, a couple of seconds in it starts buffering. Any websites take ages to load, it's crap. Dial up when I was a kid was better. I've rang them 5 times trying to get this sorted. The 1st 4 people were brilliant, polite, easy to understand & very helpful. I never waited over a minute to speak to someone really, really good customer service. The 5th bloke was crap. Every adviser had put a note on my file of what they had done, what I told them. So each person in turn would know what's going on & save me repeating myself. The 5th bloke just said "all the others were wrong, wifi is a privilege. We only guarantee fixed line broadband so I should just cancel". I would have give them 5 star customer service but the last fella ruined it. Vodafone did exstend my 30day cancellation time to help me sort the problem. |
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| Adam. | Portsmouth | Vodafone | 2017-02-24 | |
The most awful company I have ever dealt with. Shocking customer service. I set my account up on the 15 jan and nearly 4 weeks later I still have to call them almost every day to get my wifi working. I am on hold for anything up to half an hour . They promise to ring back and never do. The stress this company have caused me during my house move !There is absolutely no communication between the staff there and I have to go through the whole story every time I speak to someone. I wasn't happy that there was no plug socket for the modem anywhere near a phone point, meaning having cables running all over my lounge. They seemed to think this was purely cosmetic. Then a week later when I ring due to having no internet again!! they tell me its because my modem is not close enough to the phone point!!! I rest my case. I would definitely not recommend this company. |
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| Adele | Sheffield | Vodafone | 2018-02-09 | |
Major hiccup with the router when BB went live took 3 days to solve sync problem and a new router had to be sent out. Customer service was excellent the people in the Newcastle call center were very friendly and helpful and spoke a language I could understand. As for speed i am paying for 38Mb and getting 37Mb which is a much better ratio than the 200Mb I was paying for with Virgin Media and getting 74MB |
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| Adey | West Yorkshire | Vodafone | 2018-01-27 | |
Broad band is in a holiday let and we have had very positive response from clients, only problem was with Openreach repairing a fault, Vodafone was great at chasing them up and offered a compensation discount on my next bill. |
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| Adrian | Church House Stoke Abbott | Vodafone | 2018-02-19 | |
Transition from Sky to Vodafone resulted in lost landline. no router, system failures, Customer Service with no authority, poor technical knowledge. Just a nightmare. Avoid if you rely on broadband. |
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| Adrian Newsome | Bedford | Vodafone | 2020-04-28 | |
Vodafone is the worst organisation I have ever dealt with. They misrepresent the truth; fail to do what they are asked to and show the highest level of incompetence I've ever seen. Failed to cancel the broadband or landline with my previous provider (yet said they had); failed to request retention of current landine number (yet said they had and it had been rejected). Each agent / advisor gives different information. Only resolved when threatened to cancel contract and claim outstanding bills from previous providers through Courts. Only positive is that the broadband has been reliable with no outages, but has dropped from 38 to 20 in 12 days. |
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| Adrian Swale | Devon | Vodafone | 2017-10-16 | |
Awful speed. |
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| Agall | Manchester | Vodafone | 2020-06-24 | |
The worst broadband we've ever had. Speed is tempting but what you gonna do with it if you cannot connect to the Internet????? Its like that almost every single day, I have to use my phone mobile data to use it. Its really bad I'm considering cancelling my agreement with them |
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| Agnes | Coventry | Vodafone | 2019-01-25 | |
The level of customer service at Vodafone kills any benefits from any service they have. You can easily ruin your day and waste your energy and get nothing done. Add to that, I have been charged for full two months for a service that I cancelled during the first 14 days, and never manage to get my money back with their customer support! |
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| Ahmed Hasanin | Uxbridge | Vodafone | 2020-12-16 | |
Nightmare arranged broadband with vodafone, did not connect by agreed date, cancelled order, got b/band elsewere then nearly a month later bt turn up to set up my line a new order was created by vodafone without my consent avoid like the plauge |
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| Aj | Wales | Vodafone | 2017-10-03 | |
Absolutely the worst ISP I've ever been with. Fortunately, I was away studying for half the time I paid for this garbage. However, the several months I had to use this was dreadful. |
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| AJ | Oldham | Vodafone | 2017-12-01 | |
Recently I purchased Vodafone home broadband, and I strongly discourage people from committing the same mistake for the following reasons |
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| AK | Langley | Vodafone | 2017-04-03 | |
Worse broadband connection ever, keeps dropping off every couple of hours, biggest mistake to go for such a awful broadband company |
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| Akshay | London | Vodafone | 2018-03-19 | |
Just a quick note... I've only been wiht Vodafone for a month and not had any issue, nor have i contacted customer services. |
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| Al White | Leeds | Vodafone | 2020-04-09 | |
Very happy with everything that Vodafone are providing in terms of their home broadband. The service, speed, cost, set-up, information they send are all first class. Have recommended the service to my friends as I believe it's great value. |
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| Alan | Glasgow | Vodafone | 2018-06-28 | |
Tried to switch via Money Saving Expert. First order mysteriously cancelled (blamed 3rd party provider). Tried a second time , order seemed to go through and checked progress, confirmed. Next day their system couldn't find order, checked at 8 am customer services said its still there. 10.45 am another customer services person in India wanted to check if I wanted to add any extras ( odd call), 30 minutes later I had a new confirmation with different number, called again and low and behold she had put through a new order, losing my £100 voucher. CANCELLED. Seems like a bad practice from Vodafone, |
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| Alan | Cwmbran | Vodafone | 2020-11-19 | |
Moved from a cancelled 2 month disaster with BT. How OFCOM permits this shower to trade as a company is beyond me .The back office function is chaotic and the Indian call centre good for nothing. BT uses unacheivable line speeds to sell broadband . Vodafone changeover came and went with no issue .The promised speed is exactly where it should be and something never achieved with BT. Vodafone does not seem to traffic manage or prioritise . This maybe due to the massive capacity of the old C&W business fibre network Vodafone bought in 2012 . |
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| Alan | Cirencester | Vodafone | 2018-01-20 | |
Totally Awful, router no range and Parental control useless, you have to block the entire router to stop your kids being online all night. You can't use third party router as there content blocking prevents you accessing normal sites, EG HMRC whatsmyip normal sites! My son can't even download games from Xbox Live!!!!!!!! load load load lost connection. Using VPN is not much better, you'll be sorry you got it. Had it for week sent it back. Who do they think they are Policing the internet!!!! and badly. |
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| Alan | Norfolk | Vodafone | 2019-07-16 | |
For a telephone company these are a disgrace. All they think about is getting your money. I signed up with them and internet was great, then it kept going offline. I have lost count on how many time is Have contacted them. Their communication is non existent, as in they don't ring up to arrange for an engineer to come to your house. No they just turn up. I won't be renewing with these cowboys and I suggest you go elsewhere and don't bother trying them as we never got the speed advertised and promised. |
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| Alan | Pontefract | Vodafone | 2020-07-19 | |
A near miss. I can't comment on speed or reliability as I cancelled just before installation. Customer service was appalling. I signed up at an agreed rate but received a letter two days before switching with the wrong charge. I wasted an hour with customer services explaining this and all they could offer was a call back in 3-5 days to tell me if I would get the agreed deal. I wasn't prepared to risk this as it was after connection so would be much more difficult to cancel. I was then told the cancellation team wouldn't take my call! I tried directly and they refused to allow me to cancel. Furious I called my current provider and they have blocked the switch. I honestly feel like they were conning me and the hassle of getting through to speak to someone - who then say they can't deal with the issue gave me no confidence in the company. If you are tempted by their offer make sure you get it in writing before going ahead. |
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| Alan | Totnes | Vodafone | 2018-03-13 | |
So I signed up to broadband back end of 2019, to begin with speed and reliability was not a problem. We wasn't getting the stated speed but they matched the price of the next tier down. 2020 arrives. Speed is appalling (1 hour to download 500mb file) Speed to internet has been throttled down so low, that it would be quicker to go back to 56k modem and dial up. (videos on Youtube stutter like hell, remember the buffer face with Kevin Bacon. Yeah that's it.) |
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| Alan | West Yorkshire | Vodafone | 2020-05-20 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
