Vodafone Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.8 stars
  • Customer Service
    2.9 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 2201 customer ratings since 2019-09-20 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

924 Customer Reviews for Vodafone

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Reviewer Location Reviewing Date Ratings
I have had a continuous problem with Vodafone broadband for several months. I have been lied to, hung up on and wasted up to 5 hours a week without resolution. I am regularly dumped back into the queue and when I say I want to cancel, they tell me I will be chared for early termonation. Vodafone should be sued fro wronful advertising and selling a product not fit for purpose. I will have to cancel the broadband now and be held to ransome over my mobile contract. APALLING!! DO NOT USE!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kings Lynn Vodafone  
absolute crap, im on there highest speed fibre, and right this minute im getting 6mb down and 12mb up, outta the 60mb im supposed to be getting... same thing every day around the same time. unlimited throttle ...
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
KILMARNOCK Vodafone  
Very, very poor customer service and technical support. Avoid like the plague!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bath Vodafone  
If you are thinking of changing Broadband provider, don't go anywhere near Vodafone if you value your sanity! The promise of optic fibre speeds with none of the problems I'd experienced with a copper connection and at a reasonable price tempted me unfortunately. I have since spent literally days hanging onto a phonecall to Mumbai, Cairo or wherever, trying to sort out low speeds or downright failure of service. Life is too short to waste on this apology for a company!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
LLANELLI Vodafone  
Don't do it. The absolute WORST provider bar none. The customer service will have you tearing your hair out and the tech support (all based overseas) are a joke. Speeds are very restricting and connection unstable. Have resorted to contacting the CEO for help before taking to Ofcom.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Norfolk, UK Vodafone  
Cannot believe the change of fortunes had excellent service from Vodafone had recommended them and extended my contract. Now I cannot think of an organisation I have had worse customer experience with cancelled my service in error, not meeting the minimum speed have lied to me on the phone the complaints system is a joke and I am stuck with them for 18 months never again will I touch any of their products.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cornwall Vodafone  
I have been using Vodafone's services for years and I am not happy to say that I have very disappointed with the broadband services they offer.

I visited one of Vodafone's stores on 07 August 2020. The sales advisers were reckless and were definitely not trained enough. I spent almost about an hour to get a business broadband contract. The adviser who was helping was definitely without enough knowledge, he was asking his colleagues what to do at each step. Finally, I signed a contract and ordered my business broadband.

My broadband was supposed to be activated on 28 August and I received my router a couple of days earlier. My internet didn't connect within the promised time. I called Vodafone, they first gave me the wrong information telling me that they cant provide services to my building. I was shocked, how such a huge global brand providing services to all over the world, cant provide internet to my building ?!

My internet did not connect over the weekend and the first thing I called the business team on Monday morning. I spoke to 3 advisers, spent over 1,5 hours over the phone and my problem was not solved. I was not offered anything equivalent to solve my problem. And the worst thing is that they did not inform me when my internet will be available. I was told that they will call me back on Tuesday to check if my services are running, if not working, I will have to wait for an unknown time.

Then, during the day, I was called by other advisers, spend a couple of more hours over the phone. Eventually, I still do not have the internet.

Vodafone couldn't provide its services to me on the promised time and as I ordered this broadband to use for my business, I can definitely say that my business.
  • Satisfaction
    1 star
  • Reliability
    1 star
LONDON Vodafone  
Currently having to use my mobile hotspot to work from home rather than using my Vodafone home broadband. Connection quality is absolutely atrocious. Multiple disconnects per hour, lasting from a few seconds to minutes at a time. EXTREMELY FRUSTRATING.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
Langbank Vodafone  
Stay far, far away ! Absolutely shocking service. Activated Nov'19, had reasonable service until March this year. Have a long list of complaints registered with them with their promises of fixes. Supposed to be on Superfibre 2, ha! That's a joke in itself, speeds so slow it would be quicker on 4G, sent screenshots of speed tests but I must be lying as their app and gear says 80 when Ookla states 35 ! Terrible customer service, totally ignored, promises made and then not kept. If I could afford to break their contract I would. Awful, money grabbing company with no customer service at all.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
High Wycombe Vodafone  
Stay clear from this company, they are a disgrace. When you leave them and end of contract been, they wont cancel it and you're charges will go up untill there's enough to get a baylif company on to you and you're credit score will get depleted, disgusting company shouldn't be allowed to trade, end of!!!!
Liverpool Vodafone  
I have never had a good internet connection. I am currently with Vodafone and my connection has got a lot worse over the last few weeks. Today my speed is about 9.6Mbs. It has been as low as 7 or 8Mbs. At peak times I cannot get on the internet at all. Even when I make a connection, I am often timed out because the server does not respond quickly enough. Vodafone have tried to help me, but no lasting improvements have been made.
  • Reliability
    1 star
  • Speed
    1 star
  • Customer Service
    2 stars
  • Satisfaction
    1 star
Ventnor, Isle of Wight Vodafone  
Vodafone used to be my go to provider for all communication, however they are outdated, non-responsive and provide a broadband service that is a slow as my granny getting out of her chair - she's been dead over 15 years.

A fast fiber connection promised in July at 56 mps and over five weeks of asking them to provide any technical reason why 24 Mps is the best they can do.

They still charged me £ 27 for the privilege and only refunded me on the seventh call.

A new router was promised several months ago and was chased and over promised a second time. It wasn't until I asked for the third time that it came a week later. This still didn't help with poor speeds.

Vodafone's shocking non responsive customer care service is pathetic; their online chat function is repetitive at best and the service team don't know anything about your case so you spend hours repeating yourself on the phone. The technical team were never available for any commentary.

Stay away from Vodafone and go straight to BT - they are the only ones who can install a fiber network to your door.
  • Reliability
    1 star
  • Speed
    1 star
  • Customer Service
    1 star
  • Satisfaction
    1 star
Derby Vodafone  
Out of contract I had found Broadband speeds very variable and rarely above 23mb/sec. on one occasion it was as low as 6 mb/S. Fed up with variable speeds and drops in service so changed to Shell . Speed with new service 31mb/sec ! Clearly Vodafone unable or unwilling to provide continuous Advertised speeds in all areas . Very helpful staff to begin with but problems in my area won’t be solved until Openteach will allow us to purchase fibre cabling from box to the house.
  • Reliability
    2 stars
  • Speed
    3 stars
  • Customer Service
    3 stars
  • Satisfaction
    3 stars
Surrey Vodafone  
Do you want to be on hold for ages and for them to keep getting your address wrong sending you parcels and internet to the wrong addresses to be constantly be told restarting the router will fix your problems and never be able to speak to someone who understands you? Then this is your company!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Wales Vodafone  
Initially flaky but now just unreliable. Around 5 Internet drop outs every day. Hours spent with online help making set up changes. 2 OpenReach visits. Every time it was my responsibility to chase Vodafone to resolve the issue and they could never actually do anything useful. NO CHANGE - STILL NOT RELIABLE.

DO NOT SWITCH TO VODAFONE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Somerset Vodafone  
I’ve had Vodafone broadband since June, I replaced virgin media 100mg broadband as the costs were getting out of control and for one person I was clearly overpaying for speed I didn’t really need. After switching, It’s almost felt like there has been no difference in speed and my Vodafone broadband. Has consistently been over the advertised speed. Very satisfied so far
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Camberley Vodafone  
Works well most of the time but roughly once a month the download speed drops below 1 Mbps for between 1 and 3 days. You then have a phenomenal wait on the phone line to be fobbed off with the usual bull about the router & then the telephone socket. Then without doing anything else at my end the speed comes back. So no I won't waste my time on the router or telephone socket as luckily I have O2 4G and can tether from my phone. I have the speed test photo's to back this up so I hope Vodafone sort this soon. Non hold again & my first question will be when does my contract end.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Buckden, Huntingdon Vodafone  
Absolutely appalling service. Signed up last September (2019) all was well until January (2020) then the service went downhill. I was guaranteed a speed of 25Mps, mostly it was nowhere near that speed. It finally dropped to about 8 or 9 MBps at which point I raised a complaint. For almost 2 months I had to go through the routine of proving that it was not the connection inside my home that was the issue. Numerous times I had to disconnect everything from the internet and then switch off my router and re-connect everything. Only to show that the issue was not at my end. They finally resolved the issue in May by moving me to a less congested line (their explanation). All was well for ab out a month and then the speeds dropped again to around 8 or 9 Mbps. I telephoned to complain and refused to go through the process of disconnecting everything just to prove the issue was not at my end. I sent them screen shots of the speeds I was getting through a wired connection direct to the router. Their response was that they had checked the line and I was getting 40MBps sync speed, suggesting once again the issue was at my end. How could I get 40Mbps (this is the speed that is constantly displayed on their Broadband app even when the internet speed test was showing 8Mbps). How could I achieve that speed when the internet speed test was showing between 8 and 9 Mbps. There service is really bad and I would not touch them again. I have asked numerous times to be allowed to cancel my contract as they are not delivering any where near the speeds I am supposed to be guaranteed. Each time I ask to cancel they ignore my request. When the contract is up in September (2020) I will be moving to another supplier.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Caverswall Vodafone  
Just waiting for my contract to end so i never have to use Vodafone again. Reliability of the network is shocking. DO NOT USE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Oxford Vodafone  
WORST EXPERIENCE EVER!

I was attracted by the cheaper price than BT. So arranged for Home Broadband. Like others, the broadband box arrived and all looked fine. But on the day of transfer - nothing happened!

I spent the best part of 2 hours on the chat with them, they 100% guaranteed they had transferred and the issue was mine. Fed up, I phoned BT, guess what - no transfer had occurred!

Annoyed, I phone to cancel my order. Vodafone promise to do so. Guess what? - they didn't cancel and then charged me the first month!

Was on chat with them for 2 hours to get my money back - having asked for a superior, they then chucked me of chat. I then couldn't get back on. I am now left with the account not closed, paying for something I cancelled and with no ability to get my money back.

DO NOT USE! DO NOT BE TEMPTED! WORST BROADBAND EVER!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lincoln Vodafone  
The "superfast" 2 here has never managed to exceed 20.6Mbs since the day it was connected. It keeps going extremely slowly often dropping to 13Mbs. Online chat requests for help are fobbed off and formal complaints get ignored, OFCOM is the next resort. Frankly they are miss-selling a service they can't deliver and don't seem to care.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    4 stars
Dorset Vodafone  
that is a worst broadband provider ever. You wasting your life on phone calls every 2-4 weeks of having no broadband. Do not ever sign up with them!
Feltham Vodafone  
their service is the worst ever. Drops out all the time. Have to change channels. Once you get your box etc its past the 14 days when you can cancel so your stuck in your contract. Good speeds when working
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    1 star
scotland Vodafone  
Vodaphone broadband rates highly in testing your level of sanity and frustration!
I was left without broadband for 13 days, each time I called I was promised It would be fixed within 24 hours. Each time I contacted the team I spent 40 minutes trying to resolve the issue. Their approach seemed to be was to blame the last person who I dealt with! During a time when we are all working from home - 13 days is unacceptable to be without internet! I was given 4 different fault reasons to which it ended up being something completely different! The complaints department were not interested in the suggestions I was making in order to improve their customer service. I had to argue to get my 13 days refunded to me - on another 30 minute phone call.
Come on vodaphone you need to change! This service is not acceptable!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Wolverhampton Vodafone  
AVOID! Moved away from Virgin due to high cost, thought I would try VF Broadband (big mistake) - when it works the speeds etc are hit and miss at best, however I have had the service for 2 months and it constantly drops throughout the day and continues to do it; I have spoken to their tech support (if you can call it support) but just get the runaround. I rely on this service, like most these days, for home working I have had to reinstate Virgin Media. I raised a complaint against them which again just got farmed around. Their customer service is woeful they make you trudge through the mire of their L1 outsourced service hoping you get bored and give up.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Essex Vodafone  
Went from talk talk to Vodafone after getting pestered by them and saying how good it is. I’m 32 years old with ms so spend a lot of time watching tv in my room. It’s okish during the day but after 4 to 5 o’clock onward can’t watch tv with buffering. Try to get through to speak to them and get that tobi annoying wee thing. 1.2 download every night. Shocking and will be advising anyone who asks not to go near them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Highlands Vodafone  
Still without broadband over a week after the activation date. We have called Vodafone daily and their customer service have not been helpful at all. There is no record of our issues or contact history and each day we are told an engineer will be fixing the issue within the next day and they will call back. Not yet fixed and no calls back. We have already now switched to virgin media and will cancel our contract.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Southsea Vodafone  
I concur with the previous complaints. I will be leaving Vodafone as soon as I can .
No other company can be worse.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
Fife Vodafone  
i have switched over from sky to vodafone and so far not bad apart from my speed goes up and down but works ok.i left sky because there internet keep cutting of and my kids on there xbox getting disconnected not happy to say.anyway vodafone is ok i think the problem is BT they mess up your line.so far out of 5 for vodafone be 4 if the customer service helped me more instead of saying this and that and nothing done about the speed up and down i would give the a full 5 star..
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
gorebridge Vodafone  
Do not use this Company, they are terrible, never before in my 66 years of life have I been so frustrated with any Company, they should not be allowed to trade.
I cancelled my contract after 1 week, now I am trying to get my money back, stay clear if you want something which works.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Carrickfergus, Northern Ireland Vodafone  
Do NOT under any circumstances buy broadband from Vodafone EVER. To my mind, they are a fraudulent organisation that does not operate honestly. There’s a reason they come at the BOTTOM of every customer satisfaction survey.

Do NOT be seduced by any “deals” as these are illusory and it will take you YEARS to fix and problems. Just walk away immediately. Vodafone are woefully ill equipped to deal with even the SLIGHTEST issue. Call center staff are naturally useless, but all the head office staff are illiterate idiots also. You won’t get a simple answer out of ANY of them. The culture at Vodafone is very much one of “lie, deny, and do nothing” which is something that as a paying customer you can do without. That comes from the top down. The CEO is an absolute joke and their “executive relations” team may as well be a bunch of interns for all the good they are.

PLEASE do not use Vodafone but literally any other phone or broadband provider. You have been warned. I can provide details and correspondence to back up everything I say. Keep away. Dealing with Vodafone can seriously damage your health.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Derby Vodafone  
1.6mbs download when it works.
Not good at all
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Vodafone  
Vodafone is an absolute disgrace to society and practically false advertise their speeds which they offer and have bad support processes in place.

There support team is absolutely shocking as tickets are closed without clarification from the end customer that the issue has been resolved.

You are told that the issue will be resolved within the next 3 days, which then turns into an 8 day and I still have no confidence in that they will resolve the issue as this issue has been going for over a month.

I would never recommend Vodafone as the customer is mislead all the time.

Kind Regards

Shane
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stamford Vodafone  
had diffiulty accessing my account, it needed vodaphone assitance - two long days of incompetence . it needed a text code - they were refusing to send to my BT landline - my BT landline can send and receive texts no problems Vodaphone doesnt recognise this - only acknowledges and pushes there own product

I cut and pasted there own legal stuff re sending text for access code to a landline phone - I send it back through chat to the numskulls - still didnt click

inbred - internal viewing service advisers - do notknow anything about there own products - there own statements - but only there own products and no other exists

wont be renewing my Vodaphone accounty when it expires - they are incompetent
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Braintree Vodafone  
One word be away from them. My internet was meant to be active on 8th of july. Engineer came and said can’t do because he is not multi skilled. So i thought can wait for more 2 days will someone came and everything will be sorted soon but no everyday i have to call them and hear only one thing till midnight it will be active. Its been 29th of july i m still waiting for my internet. Everytime new excuse. I will say just stay away from them. I have lost my whole business due to them can’t do anything without internet. If there was option i could give -5 stars.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
East Tilbury Vodafone  
Worst broadband provider I've ever used. On Superfast 2 package, I've NEVER experienced the promised speed - but since Vodafone is not signed up to the Ofcom Code of Practice, there's pretty much no option for redress other than the small discount they give.

I could probably put up with this, but in addition the internet connection drops out on a daily basis.

tl;dr I'm trapped in an 18-month contract with a dreadful internet connection, save yourself the pain and go with someone reputable instead.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Leeds Vodafone  
awful service was cancelled with no explanation. they have bad customer service as well
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
MILTON KEYNES Vodafone  
Shocking customer service, the waiting times for simple things take hours, and I mean hours.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London Vodafone  
So unrelentingly awful, I'm leaving them just two months into an 18 month contract.

Firstly, don't expect your activation to be on the date promised. Took several days and many phone calls to get that sorted.

Secondly, don't expect a reliable service. Our service has dropped in excess of 100 times in 8 weeks, yet Vodafone say that is 'normal'.

Thirdly, don't expect any support. Agents promise the world, safe in the knowledge that you will never be able to speak to them again. They mislead, and sometimes just lie.

Lastly, their complaints department is as useful as their support department.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Glossop Vodafone  
Appallingly bad. I've been trying to get Internet with them for over a month, but after 3 failed activation dates I give up. Utterly useless. I spent over 5hrs on the phone, each time they literally promised they'd get it working today, only to fail. Then fail again next time. And again. They also promised to ring me back twice, but never did. Plus they play the same four songs on repeat on their hold music which just adds insult to injury after 45 mins each time on hold.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cardiff Vodafone  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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