1,510 Customer Reviews over 38 pages
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- Location
- Derry
- Reviewing
- Vodafone
- Date
- 2024-04-15
- Comments
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I was late in my bill month, so fair enough service got cut off. It cut at 1am while I was working on something, tried to pay the bill through the app on my phone, didn't work. After going round in loops on the automated phone service, it hung up on me when it said it would take the payment.
I got through everything the first go but because I took 3 seconds to get the expiry date on my card, it just cancelled and hung up. Never thought it'd be so much hassle to pay a company.
- Location
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- Location
- Surrey
- Reviewing
- Vodafone
- Date
- 2024-04-14
- Comments
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Avoid like the plague if you want anything sorting out quickly!!
Had issues getting connected originally. Had to wait 1 day before they would even talk about it and then 2 days to speak to a human. I now have an issue where my work laptop won't connect so loosing working from home time. I appreciate it mate be a hardware issue but why is everything so difficult to sort.
Also, a small thing, the route itself is HUGE!!!
Dreadful, am pulling out in my 14 days grace
- Location
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- Location
- Newcastle
- Reviewing
- Vodafone
- Date
- 2024-04-13
- Comments
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Paid £40 monthly for a fibre broadband that cannot load a page successfully. Worst worst broadband service ever. Thank God am out. Avoid this service. Really really bad bad bad. One star is overrated. I could give a minus realistically
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2024-04-10
- Comments
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I’ll do the positive bit first, compared to Virgin, who I was previously with, their broadband is reliable and fast. For 12 months it was perfect. It has dropped once and been a bit erratic occasionally, but nothing so serious where I needed to contact them. Just as well because now for the negative.
Their customer service is the worst I’ve ever encountered. They are also devious and dishonest. They left me without broadband for a month when I switched to them because they had a great deal (I’m a mobile customer) and I actually had to go to a shop and demand help because that useless chatbot TOBI is a waste of time and their call centre staff are incompetent. One idiot told
me the man was outside my house working on my full fibre installation (!) this was after they failed to show on the appointed date. Then they said that because my broadband hadn’t been installed during the deal offer I would be paying over twice as much as I thought I would. That wasn’t my fault and I signed up when the deal was still on. I resolved that after a lot of hassle, but then two months later they tried to double the amount again blaming someone for giving me the wrong information. I went as high as I could to resolve that one, succeeded but that was it for me. I vowed that when my contract ends, which is does next month, I will leave. Calling another provider tomorrow. I dread contacting them to give notice, but I’ll do it.
My advice, don’t even think about it. There are better ISPs out there. Vodafone do not deserve the custom.
- Location
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- Location
- Wiltshire
- Reviewing
- Vodafone
- Date
- 2024-04-08
- Comments
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Terrible customer service and very hard to get money back from when you leave. Customner service is in India, the online help bot is useless, and they're terrible at sorting things out if things go wrong. It took them over a week to sort things out when my broadband went down. They also didn't give me a credit for the week I was without broadband, that they're legally obliged to do. I had to make an official complaint to get the credit added. They also took money out of my account on the day I left them which they have yet to refund any of six weeks later. They generated a credit note after I complained online, but it was for less than half of what they owed me, so I had to lodge another complaint. A terrible company, I will never use them again.
- Location
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- Location
- Mossley
- Reviewing
- Vodafone
- Date
- 2024-04-07
- Comments
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Absolute waste of my time spent 2 hours on phone,engineer failed to turn up 2 mornings wasted waiting. Heard nothing from them since.avoid this company like the plague.
- Location
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- Location
- PAISLEY
- Reviewing
- Vodafone
- Date
- 2024-04-06
- Comments
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Dropped out regularly. Asian call centre is a joke. Unable to access my router, help promised was totally ineffective, then they gave up and I have transferred back to Virgin. I was glad to be rid of Vodafone and happy to pay to leave my contract.
- Location
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- Location
- Hastings
- Reviewing
- Vodafone
- Date
- 2024-04-05
- Comments
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Do not get vodafone broadband. The signal is weak and cuts out as soon as there's a hustle of wind. We've been without Internet for several days and it has taken 3 hours and 4 phone calls to get them to finally agree to send an engineer and even then they booked the wrong day. I'm not asking for the world, just for them to do their job!
- Location
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- Location
- Bristol
- Reviewing
- Vodafone
- Date
- 2024-04-03
- Comments
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I just left a 2-year contract for Vodafone 35 Mbps speed on full-fibre (FTTP, Openreach fibre network) broadband. Coming to the end of the 24 months period, Vodafone removed the “discount” from the monthly fee making my 35 Mbps broadband as expensive as current Vodafone 100 Mbps. A message started appearing In my online account inviting me to check the special offers Vodafone had for me, currently a client. The problem was that the link did not work: an error message stated that it was not actually possible to show me those offers right now and I had instead to call a Vodafone agent.
I instead filed a complaint for the website not working and I received a call back from the agent handling my complaint. They could not understand why I wasn’t shown the options within my account and could not fix it. They put me in contact with another agent for the renewal.
Before talking to the agent I checked what FTTP speeds were available from Vodafone: Full Fibre 100, Pro II Full Fibre 500, Pro II Full Fibre 900. Way above my requirements but open to consider 100 Mbps for the right price. The agent supposed to keep me as Vodafone customer didn’t know what the Vodafone Full Fibre options were. While on the line they went and asked but received the wrong information and were then convinced that “Full Fibre 100” was not compatible with my setup. They therefore proposed “Pro II Full Fibre 500”, an extremely expensive overkill for my needs.
I was left with no other option then to switch to another ISP, to a 100 Mbps contact by the way.
I wasn’t unhappy with Vodafone but the incompetence of their sale service made it impossible for me to stay with them. I’m annoyed by the fact that I have now to recycle a perfectly working THG3000, the Wi-Fi router Vodafone supplies, which is a superior device than the router provided by my current ISP.
- Location
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- Location
- Truro
- Reviewing
- Vodafone
- Date
- 2024-03-25
- Comments
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We were woth BT, but their service was not great. Swapped to Vodafone. They are absolute rubbish. Connections weak in house despite having three boosters. Connection keeps cutting out for some devices but not others. Now seeking to cancel them and try another provider (prob BT again as they may well be the best of a shambolic bunch)
- Location
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- Location
- Cardiff
- Reviewing
- Vodafone
- Date
- 2024-03-22
- Comments
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I had a faulty ethernet cable that couldn't deal with the extreme speeds. Honestly a very good fiber provider. Give them a try.
- Location
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- Location
- Kent
- Reviewing
- Vodafone
- Date
- 2024-03-22
- Comments
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If you have a Vodafone mobile your experience will be great, if you have broadband then don't expect to even be treated with respect. I have been a broadband customer for over 10yrs never had anything to complain about, but they do say you only know how good a company is when you have a problem...
Their call centre is in India the broadband customer service personnel are rude, disrespectful & very unhelpful. I have been experiencing problems with the broadband app & my router for the last week.
Called India several times to try & fix the issue all they did was reset the router three times, then they tell me to manually reset lol, did that guess what that did not work either, they promised call back after call back, never received a single call back.
The staff at the call centre just don't care no empathy for any problems your experiencing, they are abrupt, rude & they even put the phone down on me twice. Am totally done with Vodafone broadband have been charged £30 a month for 64-70Mbs, have now moved to Sky & I am getting 104Mbs for £24 per month... You work out the mathematics...
I even recommended several friends to Vodafone broadband over the years, I have told them all what I have experienced just incase they have problems. Today was the first time I got to speak with someone who I could understand without asking them to repeat what they said half a dozen times!
I actually spoke to someone in England today hurrah!!! But only to tell them I was leaving Vodafone because of the treatment I have experienced by their staff in India who don't care about anything or anyone!
Such a shame Vodafone broadband was reliable in 10yrs I only had three dropouts of my broadband, but when you do have a problem it's enough to make you want to leave. Days spent wasting your time talking to people on the other side of the planet that are just rude, make false promises then put the phone down on you.
I got sent text messages asking how I would rate the service I received from their India call centre, tried to reply several times guess what the messages would not even send lol, so no matter what you rate their staff at no one will find out as you can't send any feedback, sounds like a good scam to me!
Sorry Vodafone but you will keep losing longstanding customers like myself if you keep paying staff that don't care & have no interest in helping you beyond resetting your router. Thanks for the years of service the staff in England are impeccable, it's the other side of the world that lets you down.
Now with Sky (again) I left Sky to move to Vodafone 10yrs ago, but Sky are offering much faster broadband at a much cheaper price, at this point where every penny counts it's a no brainer for me!
Bye...
- Location
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- Location
- Devon
- Reviewing
- Vodafone
- Date
- 2024-03-21
- Comments
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Dishonest and nasty
I cancelled my broadband with the necessary 30 days notice and was given a disconnection date and told early termination would cost around £10. However, I got a confirmation email with a disconnection date a month later. I let it go. Then they made a “mistake” and actually disconnected two months later! But they kept charging me and I overpaid them until I got fed up and stopped the direct debit. I called them up and a rude and aggressive woman told me I’d need to pay early termination fees of £200 !!! I told her that was impossible as I only had a few months left on the contract - and she suddenly backed down. Unbelievable crookedness. They then got a debt collection company onto me (despite my firm belief it was they who actually owed me money) - for £18. I challenged them (took hours) and they admitted their mistake, deducted £12 from the final bill but still asked me to pay £6 “late payment charge”! When I asked them to waive this as a goodwill gesture because I did not have the time or energy to carry on the dispute for £6, they refused. So, enjoy my review Vodafone: I believe you to be a dishonest and rather nasty organisation.
- Location
-
- Location
- Reviewing
- Vodafone
- Date
- 2024-03-21
- Location
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- Location
- Lancashire
- Reviewing
- Vodafone
- Date
- 2024-03-20
- Comments
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Signed up to full fibre 200, paying £30 a month. Logged an official complaint the day after my service was turned on. Worst internet I’ve had since I moved into my house 6 years ago. They claim they cannot guarantee a WiFi connection through any house, I live in a small 2 bedroom mid terrace not a mansion. Signal keeps dropping out on all my TVs and cannot connect at all on my phone unless I stand next to the router and according to Vodafone I just have to deal with it for the next 2 years, they did some work on my line and worked for a couple of weeks and now I’m outside the 2 weeks cancellation it’s stopped working again. Absolute nightmare, I’d give it 0 stars if I could, not fit for purpose.
- Location
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- Location
- Bournemouth
- Reviewing
- Vodafone
- Date
- 2024-03-18
- Comments
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The customer service is appalling. The time waiting to speak to a Bot is too long, then when they finally transfer you to a human being I am not sure even they understand much more than the bot. I had to go through security twice to cancel my bill even when I was assured after the first time that I wouldn't need to do it again. I have wasted an hour trying to cancel my service. Awful customer service, I will never use or recommend Vodafone to anyone
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2024-03-18
- Comments
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If I could give this zero stars I would! Worst service and worst customer support EVER!
Internet not worked properly since it was installed 6 months ago. Support has booked two engineer appointments over a weekend , both no shows, only for me to be told the engineers don’t work weekends!
Trying to cancel due to poor service and product and being told they won’t cancel without me paying out my contract. Even trying to charge me for an engineer to fix the issue caused by their engineer not fitting the router correctly
AVOID at all costs!!
- Location
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- Location
- Walsall
- Reviewing
- Vodafone
- Date
- 2024-03-17
- Location
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- Location
- Bromsgrove
- Reviewing
- Vodafone
- Date
- 2024-03-16
- Comments
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After installation my home(voip) phone never worked luckily we hardly used it so it was unplugged. For 6 months my broadband worked perfectly although the wifi dropped out occasionally. After this my cameras and Smartplugs with certain phones stopped connecting! I had about 30 calls to the "help" desk and all they do is a factory reset on the router. They insisted they had checked the router and all was fine. I told them I had tested the router myself and the problem was the 2.4 ghz signal had ceased to operate. They refused to accept this and would not send an engineer out. After several months I gave up and bought a cheap £11 router off ebay I connected it to their faulty router and magically all my devices worked fine. My contract is just ending and I'm giving up on broadband I've just cancelled it and bought a 5G router which connects to the mast luckily I have a good signal. I've tested it for several days now and its brilliant 12 month contract for £10 a month unlimited data texts and phone. I'll not use the texts but may connect a phone to the 5g router. Even though I've had substandard service they are making me stay for a 30 day notice period even though my original contract will have ended. So one extra week to pay then the pain will be gone. Ps I gave 4 stars for the speed as the 5Ghz signal was ok.
- Location
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- Location
- Wombourne
- Reviewing
- Vodafone
- Date
- 2024-03-15
- Comments
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If i could rate zero i would, terrible broadband,drops multiple times a day even watching Netflix, phone a no help,so glad I'm leaving Vodafone in a few weeks,terrible money grabbing company!
- Location
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- Location
- Northampton
- Reviewing
- Vodafone
- Date
- 2024-03-14
- Comments
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After 13 years of Terrible ser vice from SKY Q I changed to Vodafone.
Super service, very polite installation team, set up my computer & printer No questions asked.
Faster than Sky Q, its Fibre not landline.
£28 instead of Poor Service SKY which was £48.
- Location
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- Location
- Somewhere
- Reviewing
- Vodafone
- Date
- 2024-03-14
- Comments
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I’d give 0 stars if I could. NEVER USE VODAFONE BROADBAND!!! Absolutely horrible, regret switching to them and now in a contract that I can’t get out of unless I pay £300+ !! Internet doesn’t even go into the other rooms at all. Bought 500mbps broadband and I don’t even get 90! Called and complained multiple times , given many tips which were nothing but USELESS. Was told by them to get a tp link to help with connection. Bought that out of my own pocket for them to now say the internet is bad because of the tp link! Horrible and Useless service.
- Location
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- Location
- Norfolk
- Reviewing
- Vodafone
- Date
- 2024-03-11
- Comments
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Very bad, had slow and unreliable broadband for months now, spent hours on the phone and had an engineer out to my house twice. They refuse to cancel without a very high cancellation fee.
- Location
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- Location
- Berkshire
- Reviewing
- Vodafone
- Date
- 2024-03-07
- Comments
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I have to say I have been very impressed all round. Customer service in particular is very good, following an awful experience with Virgin.
- Location
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- Location
- N.I.
- Reviewing
- Vodafone
- Date
- 2024-03-02
- Comments
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They hiked the price by 18.9% 30 days after install, install took a week, home (voip) phone took nearly a year to start working correctly, wifi drops out continually. Router also has a physically loose wan port so broadband drops connection or cuts to half of what I am paying for. Had a bout a dozen interactions with the "help" desk all wanting your camera on, so basically an invasion of privacy and all they do is a factory reset on the router. After an engineer had visited and confirmed the router problem I have been dealing with the helpdesk for 2 weeks, who still refuse to believe the problem and want to reset the damn router again. I have just gave up, slower than my old telephone connection and router has worse features than my 5 yr old nowtv one. Add to that they wont give any details required for you to connect so cant even buy your own router to bypass this garbage.
- Location
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- Location
- Bolton
- Reviewing
- Vodafone
- Date
- 2024-02-29
- Comments
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If you are thinking of moving to vodaphone don’t do it our broadband dies approx 36 times per day stuck in a contract not fit for purpose open reach have been really helpful problem not them , worst broadband provider we have ever used
- Location
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- Location
- Northampton
- Reviewing
- Vodafone
- Date
- 2024-02-28
- Comments
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I had copper broadband from Vodafone for a while and was never that impressed with it. Speeds were never brilliant, router dropped out every night and needed resetting once a week to reinstate full connectivity and the WiFi strength was poor. However the customer service I received at the (early) end of my contract was deplorable.
I ordered an upgrade from copper to fibre broadband from Vodafone but the pricing wasn't explained properly so on reviewing details I decided to cancel the upgrade. Vodafone did this, but didn't stop the planned end of the copper service. One of their team even spotted it, contacted me to check it was wrong, then assured me it wouldn't come to an end. Yet it still did, with no warning.
They refused to reinstate it saying they could only offer a new fibre contract, which would take weeks to install. They offered no mobile data assistance because I didn't have a phone contract to attach it to, and refused any compensation unless I took fibre out with them. I was still in contract which they ended early and have since tried to charge me an early termination charge also. It's been appauling treatment and my complaint with them is still ongoing, but they think it's resolved and are ignoring my escalation. Do not go near them.
- Location
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- Location
- Cardiff
- Reviewing
- Vodafone
- Date
- 2024-02-27
- Comments
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Good value but limited range on router makes the speed and reliability poor
- Location
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- Location
- Bournemouth
- Reviewing
- Vodafone
- Date
- 2024-02-22
- Comments
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I am a new customer with Vodafone, They have cancelled on me twice already with installing the broadband, I have had no internet for a month now !! Worse choice I have a ever made moving over to them.
- Location
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- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2024-02-20
- Comments
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Reading some reviews here I wonder if there are so many negative ones because people generally complain when something is bad, but if something is good they just accept it as normal. I moved from Virgin to Vodafone after new fibre cables were laid in my street. Virgin charged too much and prices were always going up without noticeable improvements. The Vodafone installation went smoothly and I basically got the speedy broadband that I had before, but cheaper. I'm working from home and know my broadband is good because if anyone in my team (all working from home) has speed problems, it's certainly not me. My 2 year contract ended recently, but I got the same good deal again for 2 years without quibbles. I have no complaints.
- Location
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- Location
- WASHINGTON
- Reviewing
- Vodafone
- Date
- 2024-02-17
- Comments
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AVOID - CHEAP BUT VERY, VERY POOR. Wont take long to wish you'd paid more to go elsewhere.
Great if you like buffering, you'll ge plenty of that.
Can't watch anything on any platform through a smart TV that is no further than 8 metres from the router.
Internet speed checks say the speed is fine so it's clearly the equipment. Bought a booster to try and help but even thar didn't improve matters.
Had a number of conversations with them and received empty promises.
Gathered all the evidence and they agreed to terminate the contract.
- Location
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- Location
- Warwick
- Reviewing
- Vodafone
- Date
- 2024-02-17
- Comments
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I have been with vodafone broadband for about 36 months now, all i can say is vodafone have been the best provider i have ever been with.its solid never dropped out unlike other providers i have been with.
- Location
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- Location
- Cambridge
- Reviewing
- Vodafone
- Date
- 2024-02-15
- Comments
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I have had 900 Mb/s fibre-to-the-premises Internet through Vodafone for about three years. I have enjoyed good reliable service, with practically no interruptions. The customer service, (the very few times that I needed something from them, has been knowledgeable and helpful.
- Location
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- Location
- Wokingham
- Reviewing
- Vodafone
- Date
- 2024-02-15
- Comments
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Worst Service I have ever experienced. They sell saying that its the cheapest braodband, but neither will the broadband work on the day promised, not will the speed be good even after it starts working. And for all these services, dont ever try calling the customer care, because they will chat with you for hours, but do nothing. I am stuck in a 2 year deal, but would never recommend anyone to go for Vodafone. Worst experience.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2024-02-14
- Comments
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They are really good until it comes to moving homes been with them since 2019 decided to move in 2024. Booked the home move for 20th January, between then and 14 February the engineer, failed to attend, booked it again: the engineer showed up said he couldn’t fix the problem he needed a more “senior engineer” wrote on his report he couldn’t get access. Booked it a 3rd time slot was 8am/1pm engineer showed up at 3pm after I had already left to go to work. Absolutely useless.
- Location
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- Location
- Horsham
- Reviewing
- Vodafone
- Date
- 2024-02-13
- Location
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- Location
- Preston
- Reviewing
- Vodafone
- Date
- 2024-02-06
- Comments
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I upgraded to fibre on January 10th2024, the openreach engineer assured me it will be up and running by midnight that day. It never worked. I spent hours yes hours to the Vodafone call centre (which is in Egypt now) who passed me from department to department with every excuse you can imagine. After two weeks of false promises and lies I cancelled my contract. I cannot claim compensation due to me cancelling my contract, if I ran over my two week cooling off period I would have been charged £113.00. Terrible service, no one seems to care. My mobile phone contract ends in March and guess what, yep I’m moving that too. Avoid Vodafone broadband like the plague worst service ever.
- Location
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- Location
- Newcastle upon Tyne
- Reviewing
- Vodafone
- Date
- 2024-02-02
- Comments
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The broadband speed is generally okay, but it's very patchy, and often drops out. When I contacted customer service their advice was to 'have only one device connected at a time'. This is ridiculous and not practical when living with housemates, working from home etc. I'd avoid and go with Zen Internet, they're much more reliable.
- Location
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- Location
- Dorset
- Reviewing
- Vodafone
- Date
- 2024-02-01
- Comments
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I switched from BT to Vodafone, big mistake, on activation day, no broadband, called them to be promised that day or next neither happened, was promised engineer on 3rd day, that didn’t happen either, decided I didn’t want to be one of their customers, customer services communication, appalling, was left with no internet, could not operate my apps on phone, my central heating was on full heat, could not switch off without the app, have gone back to bt, word of warning avoid Vodafone.
- Location
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- Location
- Lancing, west sussex
- Reviewing
- Vodafone
- Date
- 2024-01-30
- Comments
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ZERO STARS. Avoid Vodafone at all costs.
Use any other supplier available. I'm 13 months into an 18 month contract and I've had nothing but problems.
14 call outs. New routers, main box in street issues, box in house replaced twice, lost count how many times the cable has been replaced. Just don't be a victim and look for any other provider and save yourself the pain.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.