Vodafone Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.8 stars
  • Customer Service
    2.8 stars
  • Speed
    2.7 stars
  • Reliability
    2.7 stars

Based on 1433 customer ratings since 2020-08-04 (Show all time ratings)

Visit Vodafone   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,056 Customer Reviews over 27 pages

  • Reviewer
    Location
    Stoke on Trent
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I made a big mistake by switching to Vodaphone from Sky, Sky said my package was going up by 50% so thought I would look elsewhere. Phoned VP and agreed a new package, received an email and discovered they had put me on the wrong tariff, they asked me to phone them on activation date and they would upgrade me to the package I asked for. Phoned on activation day, they said I should call again the next day because my account had not been set up yet. Takes ages to get through btw. Received router, only to find I can't get a wifi signal upstairs in the bedroom, never had an issue with Sky. Called VP this morning, they said I should have been told when I took out the package (Superfast 2)that the signal would not reach other rooms, I said was not told this and would definitely not have gone with VP is this was the case. They now say I have to pay an extra £6 per month to get their Pro account. This means I will now be paying more than Sky's offer. Was put through to three different departments, one said a technician would come to my house to install Pro, next person said this was rubbish. Arrrggghhhh!!!! Don't not use VP if you can help it.
  • Reviewer
    Location
    Middlesbrough
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid this company at all costs.
    I have been with their broadband service for 18 months and my contract comes to an end in 4 weeks time. During the whole of the 18 months the service has been absolutely dire - by far the worst service I have ever received.

    The problems:
    Download speed estimated at 35mbps when the order was placed - with a guaranteed minimum speed of 24mbps. I have NEVER received 24mbps never mind anything anywhere near 35mbps. My speeds have varied between 7mbps and 20mbps (with an average I would estimate at 15 to 16 mbps)
    Dropout - the router signal drops out on average 3 to 4 times a day (sometimes only for a few minutes but very disruptive nevertheless)
    Upload speed - non existent at around 1mbps
    Customer service - absolutely dreadful. You go through the same routine every time you call (and always asked to send them a photo of your internet connection !!)
    The app - all but useless. Doesn't work most of the time and when it does it is inaccurate. Supposed to be used to contact customer service - don't bother, it doesn't work.
    And guess what - now I'm in my final month with renewal coming up my speed has suddenyl shot up to 27mbps download and 7mbps upload. Well they aren't going to con me into staying with them.

    The problem, after reading the reviews is - who do you trust to provide a good service?
  • Reviewer
    Location
    Cannock
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I ordered my vodafone broadband online taking them up on an offer of a £75 gift voucher after 120 days, the time has come to claim my voucher and vodafone have passed the buck to a third party called giftcloud who have no record of my purchase despite me sending them a copy of the "proof of purchase email". They say Vodafone have no record either???? So how come Ihave a vodafone router and vodafone take money from my account.
    I only took their offer as it worked out cheaper over the contract by having a £75 voucher.
    Deceitful misleading uncooperative I'll never use vodafone again!!!!
  • Reviewer
    Location
    Stoke-on-Trent
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I thought I knew better then all the negative reviews, they can't really be that bad I thought!! Well I really wish I'd listened, DO NOT go near this company, at first my broadband speed was fine then after about 6 months it became shockingly slow, their tech support couldn't fix the issue so they gave me a 15% discount, I was getting less then 50% of the speed I should have been getting but only a 15% discount! Would not let me terminate my contract and they were meeting the guaranteed minimum speed, read the small print because it's worded like this...
    - Your estimated speed 50MB
    - Average Speed 62MB
    - Minimum speed 40MB
    - Guaranteed Minimum speed 25MB

    I foolishly thought the mimimum speed was the minimum i would get, currently getting just over the guaranteed minimum, strange how I was getting much faster at first when I coould terminate my contract for free..

    So, termination fee, according to the price plan I signed up to should be £4.62 a month for remaining term on my contract, taken from the price plan in the terms and conditions on their website and also from the email they sent me when i cancelled! Except my final bill is much more than this amount, why? After speaking to multiple (useless) customer service agents they tell me that the way this is calculated was changed in Feb of this year and the price plan on their website and email is old and outdated! Have they just made that up? I mean it's right there in black & white in their own terms and conditions!

    Please, please trust all the negative reviews and do not touch this company! I thought I knew better, I did not...
  • Reviewer
    Location
    Liverpool
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    This is categorically the worst company, their business processes are so rigid they do not allow for any human in their services. This company cost me £7500 because they got my address wrong twice and because of their ridgid processes we got stung for stamp duty because of a two month delay caused directly by errors by Vodaphone.

    When I rung up to stay that there was intermittent delays on the line the customer service agent laughed and said of course there is it happens and wouldn't do an investigation.

    This company's business policies are so far away from customer interests they may as well have a motto, 'Customers- do we care? No- just give us your money'

    You will be directed to use their app. This is a con you will spend 20 mins talking to 3 different people, each time explaining the problem then be transferred to the phone where you will have to explain again. On the misfortunate days where I have needed to speak to them the average interaction time has been 45 minutes.

    Avoid this company at all costs
  • Reviewer
    Location
    kent
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      5 stars
    • Reliability
      1 star
    Comments
    poor customer service, ridged and frustrating processes, unable to escalate issues in a timely manner, do not call back as promised, terrible service when something goes wrong, good speeds when it works but if only it worked!
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Appalling. They cut us off without warning. We phoned, they said another company had taken the line (VB are required to give you notice if this has happened, so it might not have been true. Five months into a 24 month contract so we couldn't afford to leave even if we'd wanted to). Took five (working) days and ten hours of a combination of phone calls, and chat on their execrable app to restore own broadband connection. Their helpline drops calls, a lot, one of the 'help'ers phoned us back when this happens, two did not.
  • Reviewer
    Location
    Guildford
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Signed up for Vodafone broadband and all was ok until the day of activation. They called me to cancel the engineer visit as apparently not needed but then the service hadn't gone live by midnight. Number of calls later it turns out that the socket in my house needed work (engineer hadn't checked line) and would need to be moved.

    All a hassle so cancelled and had to call repeatedly to get it finalised and was still receiving demands for payment after cancellation confirmed. They're also unable to send confirmation emails despite being a comms company.

    They just seem very disorganised, wouldn't recommend.
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    Comments
    I don't really recommend.
    I haven't received any assistance since we switched from sky to Vodafone.
    We are having problems with WiFi, the only you can do is call them and then you sort out yourself!! They are saving money and no sending any one fixing the problem
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I canceled my order during the 14-days window and avoided cancelation fees. Internet kept disconnecting and was not able to work. Customer service super unhelpful. This is by far the worst broadband provider. Stay CLEAR and save your money.
  • Reviewer
    Location
    PERTH
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Applied for broadband was told in writing activation date 1July have now been told Someone??? cancelled the order to Openreach so now activation date 26 July with no explanation or apologies.Told I cannot contact the head of customer service..What service???
  • Reviewer
    Location
    Elstree & Borehamwood
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Extremely disappointed to the Vodafone broadband service! The internet has been continuously disconnected since I switched to Vodafone few months ago, almost once every 2 months,which affected my work seriously! Their outsourcing engineer Openreach is just crap, they came to fix it for several times, but never get the problem resolved, the internet keeps disconnecting from time to time! At the end of May, the internet was disconnected again, after many calls and complaints made, they eventually get the internet fixed after 6 days, I ended up had to work at my friend’s place during these 6 days, this is how ridiculous their broadband service is.…
  • Reviewer
    Location
    Perth, Scotland
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Vodafone have delivered the worst customer service I have experienced from any supplier ever. As a small business owner with 11 phone lines on the account, they make it very difficult to get any help at all when you need it (even to take out more lines). They don't want to speak to you and do everything possible - via their awful automated lines - to punt you off to a web chat, FAQ, or anything which means they won't have to actually speak to you and provide a service. Webchats are ridiculously long winded and the waiting times for calls are terrible. Expect to waste an hour of your time if getting in contact.

    Add in the despicable sneaky charges which get bolted on to your account even when you expressly ask them not to be (for Securenet).

    They cut off one of lines in February in error and when they were asked to reconnect it, they started the contract again (and started charging us for securenet again). The line should now be out of contract, but they are now claiming it is not out of contract because it was connected in February! I've raised 2 complaints about this and weeks later have had zero updates. I'm currently on the phone to them while writing this (1hr and 2 mins so far) and it's quite obvious they have no idea about the complaint!

    It appears that when you enter into a contract with Vodafone, you are obliged to uphold your side of the bargain; i.e. paying bills on time, but they aren't obliged to uphold any minimum level of customer service. You, as the customer are just required to suffer whatever standards they wish to offer (or not). When the service becomes so unbearable that you need to change providers, they'll gladly charge you excessive cancellation fees for the pleasure of having suffered them. They clearly have no regard for their reputation and the lost revenues they must suffer through the terrible customer reviews. I'll certainly do my best to make sure as many people on as many sites as possible are aware of what they will be facing if they are thinking of using Vodafone.

    539. That's the number of minutes spent on the phone with Vodafone in 2021 so far, sorting out issues which they've caused! And that's before I just discovered that once again they haven't cancelled one of the lines we asked to be cut off ages ago and we're still being charged.

    Would strongly urge any business owner who values their own time and some simple customer service to stay away. Will be moving all of our lines to another provider.
  • Reviewer
    Location
    Peterborough
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    I have been with Vodafone for just over two years now. Started on the superfast plan but didn't quite get the speed I was supposed to however as stated vodafone gave me a discount for the remainder of my contract. I've had no connection issues as others mention and I have always had good experiences with customer services who have always been very polite and helpful resolving any issues. My area now has the full fibre broadband on offer which I'm due to have connected tomorrow. For me Vodafone have been my best provider for the money.
  • Reviewer
    Location
    BRIDGEND
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I have been with Vodafone broadband for over 18months,tied into a contract. I would definitely not recommend this service to anyone the service has been appalling with supply dropping in and out constantly.The helpline service was time consuming and not at all helpful unable to resolve any problems.A very poor service all round.
  • Reviewer
    Location
    Milton keynes
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Stay well clear of this company. I pay for 900 mbps and have consistently received 60% - 75% below this. Combined with continual drop outs and a seeming inability to play nicely with Sky Q make this one to avoid. Their customer service is appalling with operatives continually lying. They say the problem will be fixed within days and then repeat this lie every time you speak to them. They treat customers as though they are gullible idiots. They lie about having received your test results, they lie about having received City Fibre test results. They blame City Fibre for the fault saying that there is nothing wrong at their end even though City Fibre have confirmed that there is no fault with the line. They deliberately slow walk your complaint so that they get another month's payment from you. They have the absolute nerve to say that on a FTTP Ethernet connection, that your router is in the wrong place! When you ring them (again) with a case reference number, they keep you on the line while they "review" the case. What sort of professional company has a complaints dept that doesn't dynamically update the database to reflect the latest situation for that individual case? An amateur company with no regard, respect or, care for it's customers, that's what. FTTP is supposed to be a "Symmetrical" system where Upload and Download speeds are meant to be identical, my upload speed averages 920 mbps while my download speed averages 270 mbps so as you can see it is far from symmetrical. Vodafone are incapable of diagnosing the problem and even less capable of fixing it. As I said in my opening, stay well clear of this company.
  • Reviewer
    Location
    Milton Keynes
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I should have 900Mbps and i never had this speed. usually is 100Mbps to max 600Mbps. I stop paying them £48 p/m for do not delivering what we had in contract. Raise case in CEDR and win. Very poor customer service.
  • Reviewer
    Location
    M
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      1 star
    Comments
    When all working fine, it's fine, and getting good speeds.
    But I've experienced poor reliability with broadband connection drops happening frequently across the weeks. This was accompanied by very poor customer service in trying to resolve the issue. I spent 4 months trying to get Vodafone to diagnose and resolve frequent broadband outages. These were happening a few times a week regularly interrupting my ability to work from home. After 4 months of lengthy calls, repeatedly explaining the situation multiple times over to various staff, they closed the case citing 'Your connection issues are below the threshold of 8 drops a day so we wouldn't investigate this'. They have 'kindly' let me out of their 2 year prison contract so now I'm moving to another ISP.
    If you have any broadband issues, don't expect Vodafone to sort it, no matter how many times they use "rest assured" straight out of their customer phrase book.
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Terrible customer service they charge extra every month and say it won't happen again and it still happens do not get vodafone broadband
  • Reviewer
    Location
    Gloucester
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Stuck without Internet for a week. It's always been slow but no connection now at all. Customer service very unhelpful
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    DO NOT USE VODAFONE.

    Put in my order for broadband on may 6th. Even though i read reviews, i figured - it'll be fine. It can't be that bad.

    + 14 days after filing order : First order was delayed - had to call them up on activation day(14 days later) and they told me that there's a system error and it is being solved.
    + 17 days after filing order - received a call that the order has been cancelled by mistake and was asked to put in another order
    + 30 days after filing first order - checked order status, activation date was supposed to be tomorrow - order cancelled by vodafone. Contacted customer support and was asked to give them another chance and they'd offer me first month for free - that'd take another 14 days before new activation date. in total 44 days and that's worth 35 pounds for them. What a joke.

    Don't use vodafone - go with anyone else, but them. It's just ridiculous that vodafone can't get their systems in line.
  • Reviewer
    Location
    Caerphilly
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Moved providers to Vodafone. They told me to set up an account. When I tried to do this it didn't work. After one and half hours on live chat, speaking to 6 different people they told me there was a technical issue and try again in 48 hours. Tried again in 48 hours but still didn't work so called customer service. For some reason my pin didn't work which I'm not sure why as it was my daughters year she was born and it worked 2 days earlier. Therefore no one would talk to me and told me I have to travel 45 mins on a train to a local store to prove who I was. I finally got through to someone with half a brain and cancelled the contract before it started. I think I had a lucky escape!!!!
  • Reviewer
    Location
    Wirral
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    No issues for 3 yeas the last 5 months horrendous service, from no internet to dropping out several times a day.
    Vodafone rent lines from B.T OpenReach who are in the process of installing fibre optic lines?
    Vodafone have the most frustrating customer service!! so time consuming, any several compensation payments later, I went to CISAS and they negotiated release from my contract thank goodness
  • Reviewer
    Location
    Woolwich Dockyard
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I had Vodafone broadband for two years and my speed averaged between 6-10 Mb in download and 1-0.5 in Upload, and an average of 10-20 drops of the line of 1 minute each every day. I had 8 engineers coming trying to fix the speed and constant drops but nobody managed to solve the problem. So overall this by far my worst broadband I ever had. I also tried to apply for the 15% discount through the App, but like the staircase that leads to nowhere, the same happened to my claim. I'll make sure to tell everyone how awful Vodafone broadband is.
  • Reviewer
    Location
    Bristol
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Shocking Internet coverage and even worse customer service. Counting down the days to the end of my contract. Avoid at all cost!
  • Reviewer
    Location
    fleetwood
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    was told up 67MB and i get 26-29MB when i was with sky i averaged 34MB these are the worst broadband providers.
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    I have been with Vodafone for four months and when is working is great but unfortunately I keep having problems with the line. Openreach have come out seven times and continue to find problems, have replaced cabling but the problem always comes back. When it works is great, fantastic upload and download speeds and great coverage in the flat on multiple levels. Unfortunately the continued drops, amount of time spent on the phone and lack of continuity in customer service and ownership of the problem gets low marks from me.
  • Reviewer
    Location
    Liverpool
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Switched to Vodafone. Open Reach have installed. Still no router has arrived one week later so no internet. Been told different things, so difficult to contact right people. Several broken promises. Router should be here by weekend! Losing faith. They had promised I wouldn’t be without internet when I arranged the switch. It has made work and coping with an autistic child so difficult.
  • Reviewer
    Location
    Wellingborough
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    After 4 years of promises I finally gave up, the service was intermittent, the WiFi was awful it was always below what was expected,I was told it is my fault because I have items blocking the signal, it is 4 feet from my phone with no obstructions, calling Vodafone is a nightmare I spent many hours talking to someone in Asia who couldn't communicate well,they got me to replace some of the equipment and purchase a booster which made no difference,after 2 engineer visits in 1 year within days the service didn't improve, I found Vodafone not to trustworthy and being told a good wifi signal was not guaranteed,and I should move the router and clear the room
    I hope others don't expect too much from Vodafone
  • Reviewer
    Location
    Birmingham
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Placed the order around 2 months ago but still service is not been activated, keep moving forward the activation date and giving excuses.
    One of the customer service advisor says, if you have another mobile contact with us, I can give you data to use hotspot. For getting the mobile data, need to buy another contract from them, so clever they are. Another adviser managed to give mobile data but not enough, run out in few days. Would not recommend Vodafone to anyone, not really serious to solve the problem, not having broadband over a month. Avoid them.
  • Reviewer
    Location
    Harrow
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Last two months Telephone Down and broadband frequently down. ever time i call automated message your area surge we working on it. f
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Poor internet connection, frequently dropping below what is expected, ethernet connection doesn't work on the router, and the connection barely extends a few meters.
    Have been in contact with Vodafone numerous times over the last month and nothing has got sorted. After an hour on the phone on the last call they concluded that the router needs to be moved and the devices moved closer. We live in a tiny flat, and the router is in a central part of the flat, I don't know practically how this is a solution.
    I wish I never signed up to a contract with them and would never use them again.
  • Reviewer
    Location
    Bournemouth
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    My first experience with Vodafone and its been my worst experience with any company in my life. 3 weeks later i still dont have all the dongles that are in my package. Internet is dropping out, customer service does pick up phones fast but their powers are essentially useless. This company is bordeline scam. I know all the paper answers of the customer service team by now as ive been on the line with then several times a day over the last 4 weeks. Apparently they dont even have records of that. They are utterly useless mostly.
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful in every way possible. Shamelessly and breathtakingly incompetent.
  • Reviewer
    Location
    Glasgow
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I put 5 out of 5 on all the star ratings because to me that is what I am getting. I've been with Post office, BT, Virgin Broadband and some cheaper networks. I have to say I have had no problem with Vodafone ever. Very stable connection with an app that can give you a boost button for them big downloads(Call of duty) My ping is always at the best. Speed is very consistent and you get more than what you pay for. Never had a problem with customer service. Such ease of use with this network and it is clear to me that it is the best network around for price, speeds, consistency, customer service and pure customer satisfaction.
    Take Vodafone guys.
  • Reviewer
    Location
    Milton Keynes
    Reviewing
    Vodafone
    Date
    Comments
    Worst experience ever! New fibre connection only lasted 3 days and then packed up. 6 days later and with no sign of anyone at Vodafone having a clue about how to fix it or giving a damn, we cancelled our contract.

    BB failed overnight. Nothing done to it at our end but asked a million times to turn it off and on again, check cables etc. Each call to Technical Support was like reporting from scratch, no history of previous calls recorded. The only easy bit was cancelling, they didn't even try to keep my business. Avoid Vodafone at all costs!!!
  • Reviewer
    Location
    Leicester
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I have been with Vodafone broadband for several years. Regular dropping of the broadband connection over a period of several weeks has become almost an annual event. Their techinical helpline, even if you can manage to get past their robot assistants, is next to useless. After being talked through the usual farcical script of unscrewing the test port in the telephone socket etc, I have usually eventually managed to get Vodafone to agree that there is a fault. In the past it has often been resolved by them re-setting my router. This year, having had more than 10 drop outs a day, I've had two engineers out who have checked the system and made some changes both in the house and in the cabinet over the road, but although there has been some improvement it's still dropping out, mainly in the evenings. The last engineer was very clear that if the problem continued it was a problem with Vodafone and not the network. I'm absolutely disgusted with the appalling level of service, and I would advise anyone looking for a broadband provider to avoid Vodafone like the plague.
  • Reviewer
    Location
    south yorkshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Avoid vodafone broadband. If you have had a good experience you are extremely lucky. Claim tobe all uk based customer services.
    I have spoken to iftaqar mustaffa and habib so far and they were all very ignorant.
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    85 minutes on the line to move the address!
  • Reviewer
    Location
    Kingston near LEWES
    Reviewing
    Vodafone
    Date
    Ratings
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Absolutely dreadful firm. I was promised the earth in speed with Superfast 2 and they even checked and confirmed it in the shop. They have checked it many times since but they just fob me off until I give up. Last contact (over3 days) they told me all sorts of things to do such as take the front of the main socket and connect via the engineers socket inside. Result was my master and extension phones would only work in swapped places and no improvement to speed. The promised engineer's phone call did no materialize. A dreadful company, treat customers as dirt. Can't wait to leave.

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