179 Customer Reviews over 5 pages
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- Location
- macclesfiwld
- Reviewing
- TenTel
- Date
- 2016-06-29
- Comments
-
Previously a Virgin customer for 13 years so im used to decent broadband. How ever I didn't want a long contract so switched to ten tel as prices have become more reasonable on short term or monthly contract. Ok its costing me £25 per month rather than £20 which i paid virgin but the service has been great more than fast enough for streaming services like Now tv, Amazon and Netflix and i can leave tomorrow with no penalty fee...happy days!
- Location
-
- Location
- Manchester
- Reviewing
- TenTel
- Date
- 2017-05-06
- Comments
-
I opted to use Tentel due to the advertised price and contract length over my current/then provider.
I'm roughly 6 weeks in and to be fair i wish i'd stuck with BT. Tentel's speeds are so bad i called to query and ended up upgrading to fibre paying an extra 10pm on what i thought was originally a decent deal. As of now, i should be getting up to 38mb and it's rare i get that with today, getting less than 2mb. All in all i am worse off financially for the speed i am getting than i would be if i'd stuck with my old provider.
Customer services are brilliant to speak with but as a whole, Tentel's reliability isn't up to scratch and i wouldn't recommend them unfortunately.
- Location
-
- Location
- Manchester
- Reviewing
- TenTel
- Date
- 2017-06-14
- Comments
-
Absolutely devastated to say that I can't cancel my broadband for the next 10 months. Tentel has the slowest internet speed in the world and I've been Africa. To upgrade to faster service I'm told it will be more than double what I'm paying now. My advice is to use a diff broadband provider as these are useless. I only use it for streaming YouTube too...
- Location
-
- Location
- Manchester
- Reviewing
- TenTel
- Date
- 2016-03-28
- Comments
-
Tried to call a dozen times last week and couldn't get through and staff sound disinterested when I did . Call kept getting disconnected .
Will be moving my broadband elsewhere . Company obviously full of false promises so don't go near them
- Location
-
- Location
- Manchester
- Reviewing
- TenTel
- Date
- 2016-04-05
- Comments
-
I havent actually been able to use the internet where I am now living yet due to some frustrating circumstances so my ratings for all but customer service is a guess at best. Saying that a massive thing for me with any company is customer service and TenTel (so far) have provided an amazing customer service, one of the best ive come across in fact. I have been dealing with an extremly friendly employee by the name of Lee, he has been nothing but helpful and has made the whole process so far very easy, i have recieved calls exactly when they say they they will contact me which is something else i value highly.
- Location
-
- Location
- Medway
- Reviewing
- TenTel
- Date
- 2017-03-04
- Comments
-
Signed up for 17mb contract for 12 months. Took over a week for the wifi to go live. Only getting 1.6mb at best - Tentel claim that the phone line is only capable of max 2mb. Apparently unable to cancel due to being out of "cooling off" period of two weeks since the contract started. We have only had the wifi for four days. Not impressed at all! Avoid this provider.
- Location
-
- Location
- Milford Haven
- Reviewing
- TenTel
- Date
- 2017-05-22
- Comments
-
Found Tentel very helpful. Even in Milford Haven had no problems with connection or reliability. would use Tentel again no problem
- Location
-
- Location
- Minehead
- Reviewing
- TenTel
- Date
- 2016-12-22
- Comments
-
Great experience with tentel. The best thing is customer service, really kind and helpful people.
- Location
-
- Location
- Moffat
- Reviewing
- TenTel
- Date
- 2017-03-10
- Comments
-
Super fast and easy to set up. Very friendly and helpful staff.
- Location
-
- Location
- Muswell Hill, London
- Reviewing
- TenTel
- Date
- 2017-03-05
- Comments
-
The setup costs could have been explained more clearly. But calling customer service helped clear up the billing and installing processes. Since setting up, we have had no problems! Our WiFi is always reliable and extremely fast. The main concern we still have is that there is no obvious indication of data consumption, which is worrying since we did not order an unlimited data package. Overall, would recommend. Great value for money!
- Location
-
- Location
- N Ireland
- Reviewing
- TenTel
- Date
- 2016-05-06
- Comments
-
Absolutely terrible in every way imaginable. Avoid at all costs.
- Location
-
- Location
- N. Ireland
- Reviewing
- TenTel
- Date
- 2017-07-09
- Comments
-
Awful provider. I've been with them.for two months now on the Unlimited Fibre 76Mb plan and haven't had a week go by that the service wasn't out at least once for 30+ minutes. It's now happening once a day.
The first time it happened I tried to call the support line but was put in a queue then cut off after 40 minutes, so now I dont bother.
Avoid them like the plague.
- Location
-
- Location
- Newmarket
- Reviewing
- TenTel
- Date
- 2016-10-16
- Comments
-
Im going to make this short
1. I was lied to on the phone as they said they would call me back but didn't
2. product was late to arrive past promised date
3. it took a minimum of 15 minutes to be answered when trying to allocate product - the same for any other calls i made
4. their delivery service they used broke our letter box
5. then their product wouldn't work and didn't allow us to connect
6. sent everything back appropriately but we are still being charged £6.02
its a shocker guys - STAY AWAY AT ALL COSTS - PAY A BIT MORE AND GO WITH THE ESTABLISHED....
Virgin - has been great to us
BT
and so on.
- Location
-
- Location
- North East England
- Reviewing
- TenTel
- Date
- 2017-05-17
- Comments
-
I have had an excellent experience during a process that quite frankly I was really rather dreading - that is changing a broadband provider.
I was treated patiently and had all my (very many) queries explained in a comprehensive but simple enough to understand manner. When I rang off to consider all the details I was not pressurised in any way to close the deal.
All communications since then (mostly emails keeping me apprised of progress) have been helpful and reassure me that the delivery and support aspects are being well monitored.
I am now looking forward to service commencing not with doubt and some dread, but with anticipation that I am in safe hands.
- Location
-
- Location
- north west
- Reviewing
- TenTel
- Date
- 2017-07-11
- Comments
-
Where to start with these liars , contracted to provide 10 - 15 mbs. I'm lucky if I get 8 or 9 mbs . Customer service is nonexistent , took them 3 months to respond to my complaints . A contract works both ways , so I'll be dumping them soon, they have not kept to it .
If you are thinking of changing you're ISP , do not use TENTEL you will regret it .
- Location
-
- Location
- northampton
- Reviewing
- TenTel
- Date
- 2016-02-23
- Comments
-
I was lured onto this by short term contracts as I wasn't sure I would be staying in the place longer than a few months. The initial salesperson was really helpful. After I signed up (6 mth contract) I couldn't contact him. There would be very slow response to emails and the messaging service online is a waste of time. They don't respond for atleast a week. Try calling them and they are too busy! The speed is 0.5mbps ...its the worse I have ever seen. It takes so long to access any websites that sometimes I get fed up and shut it down. Don't bother wasting your money on this company. Its a lot of hype.
- Location
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- Location
- Nottingham
- Reviewing
- TenTel
- Date
- 2016-11-08
- Comments
-
Took 10 days to get installed. Speeds pretty terrible from the outset. Spoke to them within a few days, and they told me to keep monitoring the speed. I did so, and it never improved. Apparently being pretty consistently at 5.5mb (they naturally advertise up to 17mb, but say they offer between 5.5mb -12.5mb). It's just the 5.5mb plummets at busy times, and makes being able to use the internet pretty impossible. Tried to cancel within 14 days of install, but got told it was from 'contract date', so was lumbered with the full contract cost to cancel.
- Location
-
- Location
- Nottingham
- Reviewing
- TenTel
- Date
- 2015-11-30
- Comments
-
I have been with TenTel for about a 8months now. I joined due to the monthly contracts offered. I have been pleasantly surprised at how good it has been. There have been problems with routers and billing but the customer service is outstanding and any problems I have had have been rectified quickly - their staff genuinely seem happy to help and do all they can to fix the problem. For example I was billed twice for 1 months (I guess a teething problem as I had just moved apartments) - the problem was resolved in less than 10mins on the phone - problem identified without me having to over explain, refund on the way.
Speed is great, odd night where it is a bit slower but nothing unbearable.
Would definitely recommend.
- Location
-
- Location
- Ormskirk
- Reviewing
- TenTel
- Date
- 2016-09-29
- Comments
-
Horrendous in every aspect, I have never had such trouble with a broadband provider. Had internet access for 4 days then it cut out for no reason, left without internet for nearly two weeks while we waited for an engineer that never showed up. The internet itself is awful, so slow that it more times than not, buffers youtube videos, and for a gamer like me, its just horrible.The ping rate is unacceptable and lag will definitely slow any online game down to a halt. I would steer well clear of this company, nothing but a bunch of crooks.
- Location
-
- Location
- Oxford
- Reviewing
- TenTel
- Date
- 2017-03-31
- Comments
-
I am shocked by the poor signal and intrmittent connection. I have using the service for only 2 months, the problem may be with a third party, but my contract is with TenTel. I regret signing the contract.
- Location
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- Location
- Oxford
- Reviewing
- TenTel
- Date
- 2016-07-05
- Comments
-
After 2 months with no broadband I have finally given up. 2 engineers didnt turn up leading to loss of earnings for myself. Dont bother with these lot.
- Location
-
- Location
- Personal
- Reviewing
- TenTel
- Date
- 2017-01-12
- Comments
-
Signed up for their service, chose activation date.
Told activation date which was not the activation date chosen, which was the only reason + cost ofc. that I went with this company. Activation date they supplied - not what I chose - was in about a month??
Pre-signing up, I had made enquiries via. email to which was the 2nd worst customer service I have ever experienced with a company. The 1st being PRS for music. I would ask one question and get a page long e-mail back answering everything but the question. After 3 and 4 back and forths I decided to look elsewhere as the incompetence was outstanding!!! After some time passed and that gut feeling was forgotten I decided let's give them a try (big mistake.)!!!!
So 2 months in total from start talking to them to signing up to being given the activation date - which they changed after taking my money (I am sure they will give you a billion logistical reasons as to why, yes, money hungry thieves wanting to exploit everybody with whatever marketing tactics to hook people in.) Stay away
Receive a few e-mails during that time saying things will arrive - a router a quick start guide - before activation date. Activation date - nothing arrives. At this point I am livid and thank God I had a brain to take up a BT wifi hotspot account in the mean time which has served me brilliantly and recommend that to everyone. So I send them an email in the morning just saying close the account, refund the money, you've done nothing
Next thing you know, afternoon, the package arrives. At this point I really don't care, they could not even deliver the package when they said they could. Yes, the installation bits arrived on the day of activation, they said that would arrive before activation date. Cannot trust anything this company say nothing but con people who probably have good intentions but as we all know the road to Hell is paved with Good intentions and they are definitely barking up that tree. God Bless everyone else, now fighting for justice
Trying to also get me to pay another £150. They can honestly stay in their hell hole. Anyone want a free router?
- Location
-
- Location
- Perth
- Reviewing
- TenTel
- Date
- 2016-10-23
- Comments
-
Can't really fault TenTel. Needed a short term contract as I was in temporary accommodation and they seemed the only one that did it at a reasonable cost. Set-up was seemless and speeds exactly as I was quoted. I'll definitely return once I'm back living on my own.
- Location
-
- Location
- piolhoso
- Reviewing
- TenTel
- Date
- 2015-12-31
- Comments
-
Stay away from this company...
I ordered my internet mid November, after having my installation cancelled a week later, I had to wait 5 weeks before I could get another appointment - I told tentel I could not wait 5 week, they offered me a dongle for the time being (which kept disconnecting), so I decided to wait the 5 weeks, today I had my installation day and the internet was not able to be installed (7 weeks) waiting...
Today I cancelled the order and was told they would not be able to refund me for what I had already paid...
Would not recommend this company, there are better providers in the market.
- Location
-
- Location
- plymouth
- Reviewing
- TenTel
- Date
- 2016-05-01
- Comments
-
Oh man! I wish I'd read these reviews before I signed on.
These were 'recommended to me by my letting agent in Plymouth; ie, they had a commission selling agreement with them.
Initial contact was fine and, to be fair, they gave me a well priced deal on line and broadband rental.12 months in advance, that is. Having been with BT for years and suffered its brutal customer service, Tentel's promise of 'world class' customer service seduced me. Wrong! They have been inept from the start, from sending my router to the wrong address, not getting my 'phone number in time from BT, not setting me up to view my bill online and just now, asking me for £60/pa for itemised billing! They are cretins and charlatans; avoid this company like the plague.
- Location
-
- Location
- Pocklington
- Reviewing
- TenTel
- Date
- 2017-06-23
- Comments
-
I joined Tentel 23 May 2017 to go live 06/06/2017 Old number to be transported to them. No number transported can dial out but cannot receive calls no internet until 14/06/2017 but not reliable keeps going down. I am disabled and it is essential I have my old number and each day they keep promising. Have contacted Ofcom and raised a complaint. Sent a deadlock letter want to leave but cannot until they pick up my old number.
- Location
-
- Location
- Preston
- Reviewing
- TenTel
- Date
- 2016-05-25
- Comments
-
The company is a disgrace. 0 stars.
Never experienced as bad customer service in my life.
The company is ran by incompetent ignorant liars who fail to keep promises.
- Location
-
- Location
- Preston
- Reviewing
- TenTel
- Date
- 2016-03-01
- Comments
-
possible the worst company I have ever had to deal with. high charges hidden all over- incapable of getting back to customers. Incorrectly billing me £66.00 for one month of data. spent hours on phone on hold to customer services. stay clear. avoid at all costs. they cut my internet off after 2 weeks due to over usage (I was told I was on an unlimited package)- told me to pay half the fees over the phone to get my internet up and running- still didn't work!!!!! the next month they still have made billing errors. paying £100's of pounds for the internet. Had that many promises of calls back yet nobody calls. Would not wish my worst enemy to enter a contract with this company!!!!! terrible customer service
- Location
-
- Location
- Reading
- Reviewing
- TenTel
- Date
- 2017-05-12
- Comments
-
excellent seamless service and installation.
very pleased
- Location
-
- Location
- Rochdale
- Reviewing
- TenTel
- Date
- 2016-04-12
- Comments
-
I am waiting for Fibre services in my area since i moved so i wanted someone with a short contract. Tentel seem the best value. They seem to have good reviews. So far so good. I recently had a line fault which i was quickly able to resolve over the phone. It was a openreach issue so i can't blame tentel. They have been reasonably quick to answer the phone however emails take a bit too long for response.
Speed is ok i get 4.5mb which is about what was advertised. I was getting quite a lot of disconnects but that turned out to be a line fault.
One thing i will point out is they seem to be piggybacking of TalkTalk. The IP Address i get is registered to talktalk so i assume they resell talktalk services. Any way i rather deal with tentel than talktalk!
- Location
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- Location
- Rochdale
- Reviewing
- TenTel
- Date
- 2016-09-09
- Comments
-
A few things to point out first. Tentel use TalkTalks network to supply their broadband. I only picked tentel for a short contract while waiting for Fibre in my area.
Tentel pride themselves on great customer service. I have to agree they have amazing service, instant response, willing to help and friendly. However their internet service has failed to meet their Customer service standards. I have had noting but shocking connection and sync speed, regular dropouts. I even had my line profile changed and still received shocking speeds. My neighbours get 5mb+ i have been lucky to get 3mb.
Tentel have failed to find any fault.
Anyhow fibre has been enabled in my area so i am bailing.
- Location
-
- Location
- Scotland
- Reviewing
- TenTel
- Date
- 2016-10-15
- Comments
-
The is the worst internet provider I have ever had. They charged me ridiculous fees of over £100 and when I phoned to speak to someone in customer service, they were very rude. When I asked questions about cancelling my contract, my internet was suspended for no reason and I had no internet for 2 days. I've now finally managed to cancel it, after having being told I could only cancel it specifically 30 days before the contract end by telephone, they have cancelled it early. I am now paying for internet that I do not have.
- Location
-
- Location
- Seaford, East Sussex
- Reviewing
- TenTel
- Date
- 2016-07-27
- Comments
-
I would have rated Customer Service a lot higher and still may do but that depends on the outcome of a dispute and the compensation that finally gets agreed. I wish I could share the positive experience of some of your reviewers but like many others, I have had outages, as well as a doubling of my mobile bill, when I thought my wifi and internet were connected. Continuous dropping, of service, backed up by the two routers that were sent as replacements, (unconfigured) and to be returned. Frequent phone calls to support when you do finally get hold of them they are great, but obviously understaffed and overstretched as I have spent at least two hours of my life listening to their autoresponder!
If I can get back to a reliable service and sort out the backdated complaints I would change my review completely but not at the moment as I said still to be resolved.
- Location
-
- Location
- Sheffield
- Reviewing
- TenTel
- Date
- 2017-06-05
- Comments
-
Tentel were OK when I joined in May.
However they are no longer operating and talk talk are now providing existing customers services.
- Location
-
- Location
- Sheffield
- Reviewing
- TenTel
- Date
- 2016-04-15
- Comments
-
My time with Tentel has been very brief, but unfortunately far to long. My experience has been one of disappointment, of poor customer services, and an entrenched outdated inflexible service. I missed out on the much vaulted and claimed 'wow', and could not offer any positive feedback or reason to deal with Tentel; and just wish their advertising of flexible and customer focused service could have met my fairly basic expectations.
- Location
-
- Location
- Sheffield
- Reviewing
- TenTel
- Date
- 2016-05-19
- Comments
-
I honestly struggled to give TenTel one star for Overall Satisfaction and Customer Service. They simply don't deserve it. Some 2 months later, I have no service, no refund, and effectively hear a voice recording of the same quote 'terms and conditions' every time I seek resolution. Passed to the Ombudsman, save yourself the hassle, its not as if there is a lack of service providers.
- Location
-
- Location
- Sheffield
- Reviewing
- TenTel
- Date
- 2016-03-05
- Comments
-
Avoid at all costs!!
They advertise great speeds but then fail to deliver - I mean advertising 17mb, getting 1.5mb max. When they told me this was the maximum (after I had signed up of course) I cancelled and requested a refund of the 65 pound connection fee. They have refused, so i'm tking it further. Just do not do any business with this bucnh of lying rob dogs
- Location
-
- Location
- Shoeburyness
- Reviewing
- TenTel
- Date
- 2016-12-24
- Comments
-
The customer service team have been very helpful and I got through to them straight away. The speed and reliability have both been pretty good. All in all, if you're looking for a 30 rolling contract, I would definitely recommend TenTel.
- Location
-
- Location
- skipton
- Reviewing
- TenTel
- Date
- 2016-07-07
- Comments
-
this lot have no idea about customer service,when you talk to them they are always asking someone else leaving you on hold at your expense.then you do not get anywhere with them.
they overcharge for both calls and broadband,
Stay well clear of them.
- Location
-
- Location
- South UK
- Reviewing
- TenTel
- Date
- 2016-09-09
- Comments
-
After 6 months of this Pay as you go internet type of contract, (monthly) its been a breeze. Won't deny I've had a few internet drop-outs a month, but mostly a few seconds. Have had to reset router maybe once a month....no real heartache here! Could be bad weather, BT network or Tentels end doing an update, pretty normal stuff if you think about it. Support are a good bunch and get things done quickly. I have just added on unlimited calls for the next 2 or 3 months. Tentel really flexible, so I can cancel this add-on at anytime too!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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