179 Customer Reviews over 5 pages
-
- Location
- London
- Reviewing
- TenTel
- Date
- 2017-02-13
- Location
-
- Location
- Manchester
- Reviewing
- TenTel
- Date
- 2017-06-14
- Comments
-
Absolutely devastated to say that I can't cancel my broadband for the next 10 months. Tentel has the slowest internet speed in the world and I've been Africa. To upgrade to faster service I'm told it will be more than double what I'm paying now. My advice is to use a diff broadband provider as these are useless. I only use it for streaming YouTube too...
- Location
-
- Location
- Southwest UK
- Reviewing
- TenTel
- Date
- 2016-12-20
- Comments
-
A friend of mine has been with a number of major suppliers and had various problems that took a bit too long to sort out eachtime.
Tentel are my 1st go with broadbank and I have been impressed with great data speed and their customer service. They answer the phone quickly and any questions with full knowledge eachtime!
Haven't had to ask about or try to sort a problem with Tentel in all of 2016....because there hasn't been one!
Many thanks to Tentel, who are friendly and very flexible!
- Location
-
- Location
- Airdrie
- Reviewing
- TenTel
- Date
- 2016-03-20
- Comments
-
Thought I would try out TenTel as they seemed pretty reasonable for what my boyfriend needed . Really impressed as easy to set up and good to deal with a UK call centre. Phoned up twice and call answered quickly. Staff really helpful and pleasant , big improvement from my last broadband supplier. Really happy I chose them for my boyfriend .
- Location
-
- Location
- Devon
- Reviewing
- TenTel
- Date
- 2016-03-06
- Comments
-
Very early days yet, but so far I'm impressed. Service started on the required date, router was a doddle, just plug in, enter password on pcs and tablets and operational in minutes. Speed in our part of very rural Devon is 9mbps and so far it seems very stable. Just got a month on month service, as leaving Uk again in the summer, but seems relatively good vfm.
- Location
-
- Location
- London
- Reviewing
- TenTel
- Date
- 2016-12-14
- Comments
-
Very slow connection,keep disconnected broadband.whywe have tidy with the co tract for this service?
How can l cancelled my contact without pay nothing? They didn't deserved.
- Location
-
- Location
- Dunfermline
- Reviewing
- TenTel
- Date
- 2016-05-12
- Comments
-
I was a bit worried after I placed an order for a 6 month contract (they are the only ones that seem to provide this), and then saw all the negative reviews.
I've received the wifi box less than 3 days after I ordered it, and everything seems to be working already. The only minor negative comment I have is that I recieved a call a day before saying an Engineer would need to visit and it would cost me £60. Then, I receieved a text saying that an Engineer would no longer need to visit and the connection would be done from the cabinet on the street to my property. This has apparently now been done and I'm enjoying my broadband at the moment. At 3Mbps its far from 17Mbps advertised but it gets the job done anyway.
- Location
-
- Location
- Leeds
- Reviewing
- TenTel
- Date
- 2017-06-01
- Comments
-
Never really had any speed or connection issues.
However, the customer service experience is absolutely dreadful. 30+ minute hold times, they have to be prompted/reminded to action requests, they forget process changes.
Their website/customer charter says that they offer a 'world class' customer service. It really is far from it.
- Location
-
- Location
- UK
- Reviewing
- TenTel
- Date
- 2017-01-18
- Comments
-
Whatever you do in life DO NOT USE THIS COMPANY.They are call centre cowboys a complete sham of a company.So many hidden charges,a non existent signal,not One engineer visit in Six months!This company has cost me time and money for an appalling service.Never ever ever consider using them.And i thought BT were poor,Tentel are verging on criminal.Never use them.
- Location
-
- Location
- LONDON VICTORIA
- Reviewing
- TenTel
- Date
- 2017-05-30
- Comments
-
After reading the reviews on here I was a bit concerned but took the chance as I needed the Internet for a good price here. Customer services have been great, I had to pay for installation engineer due to my location circumstances, but open reach arrived on time. Router arrived on time. Got loads of txt and emails showing the progress of the order. And now I am connected and so far happy with the speeds I have. Let's hope it is reliable. Early days, but so far impressed.
- Location
-
- Location
- Manchester
- Reviewing
- TenTel
- Date
- 2017-05-06
- Comments
-
I opted to use Tentel due to the advertised price and contract length over my current/then provider.
I'm roughly 6 weeks in and to be fair i wish i'd stuck with BT. Tentel's speeds are so bad i called to query and ended up upgrading to fibre paying an extra 10pm on what i thought was originally a decent deal. As of now, i should be getting up to 38mb and it's rare i get that with today, getting less than 2mb. All in all i am worse off financially for the speed i am getting than i would be if i'd stuck with my old provider.
Customer services are brilliant to speak with but as a whole, Tentel's reliability isn't up to scratch and i wouldn't recommend them unfortunately.
- Location
-
- Location
- Welshampton
- Reviewing
- TenTel
- Date
- 2016-08-21
- Comments
-
The slowest, most unreliable speeds ever.
Can't even stream the iPlayer, or Netflix in the lowest bandwidth. That's using an Ethernet cable as well!
I don't expect HD streaming, but this is ridiculous. I could even live with pixelated lowest resolution streaming, but tentel can't even manage that!
One saving grace is the customer services who have always been polite and courteous.
- Location
-
- Location
- Hamburg
- Reviewing
- TenTel
- Date
- 2017-03-08
- Comments
-
Professional quick installation. Very good and friendly service.
- Location
-
- Location
- Reading
- Reviewing
- TenTel
- Date
- 2017-05-12
- Comments
-
excellent seamless service and installation.
very pleased
- Location
-
- Location
- skipton
- Reviewing
- TenTel
- Date
- 2016-07-07
- Comments
-
this lot have no idea about customer service,when you talk to them they are always asking someone else leaving you on hold at your expense.then you do not get anywhere with them.
they overcharge for both calls and broadband,
Stay well clear of them.
- Location
-
- Location
- Milford Haven
- Reviewing
- TenTel
- Date
- 2017-05-22
- Comments
-
Found Tentel very helpful. Even in Milford Haven had no problems with connection or reliability. would use Tentel again no problem
- Location
-
- Location
- piolhoso
- Reviewing
- TenTel
- Date
- 2015-12-31
- Comments
-
Stay away from this company...
I ordered my internet mid November, after having my installation cancelled a week later, I had to wait 5 weeks before I could get another appointment - I told tentel I could not wait 5 week, they offered me a dongle for the time being (which kept disconnecting), so I decided to wait the 5 weeks, today I had my installation day and the internet was not able to be installed (7 weeks) waiting...
Today I cancelled the order and was told they would not be able to refund me for what I had already paid...
Would not recommend this company, there are better providers in the market.
- Location
-
- Location
- Croydon
- Reviewing
- TenTel
- Date
- 2017-05-18
- Comments
-
It all started off so well! Made my order online 2 weeks ago, received the box of equipment last week, ready to go live today only to discover that I have the incorrect master socket (Virgin instead of BT) and an engineer will have to be dispatched to replace it. Lovely customer service reps, but sadly no one could say how long this would take so I had to cancel and go with Virgin instead. I can't say if there service is any good, but please be sure to check your phone line socket before ordering. Now I'm facing another 7-10 days with no internet, no entertainment etc. Such a shame...
- Location
-
- Location
- Leicester
- Reviewing
- TenTel
- Date
- 2016-03-11
- Comments
-
AVOID! RIP-OFF MERCHANTS. YOU'VE BEEN WARNED. Got their package to start Jan 15 2016. They sent the modem on 02 Jan - they use Talk Talk lines - as a previous Talk Talk customer all was running. THEN COME THE BILLS. My contract is fixed rate £23 all in 40gb usage a month. But first month they billed me Jan 02 to 15 as they claim 15 was the start date - so they bill me twice for line rental - costing me £29 + vat (yet no vat mentioned in advert). 2nd month they claimed I passed my 20gb download (my contract is 40gb allowance) and have billed £30 extra and the bill for month 2 came in at £59. They don't know I am fully aware of contract law and I will giving these con-men a kicking in the courts very soon...I am now in third month - wonder what the bloody bill will be this month...YOU'VE BEEN WARNED...NO STARS would be a more accurate rating.
- Location
-
- Location
- London
- Reviewing
- TenTel
- Date
- 2016-02-01
- Location
-
- Location
- Preston
- Reviewing
- TenTel
- Date
- 2016-05-25
- Comments
-
The company is a disgrace. 0 stars.
Never experienced as bad customer service in my life.
The company is ran by incompetent ignorant liars who fail to keep promises.
- Location
-
- Location
- Preston
- Reviewing
- TenTel
- Date
- 2016-03-01
- Comments
-
possible the worst company I have ever had to deal with. high charges hidden all over- incapable of getting back to customers. Incorrectly billing me £66.00 for one month of data. spent hours on phone on hold to customer services. stay clear. avoid at all costs. they cut my internet off after 2 weeks due to over usage (I was told I was on an unlimited package)- told me to pay half the fees over the phone to get my internet up and running- still didn't work!!!!! the next month they still have made billing errors. paying £100's of pounds for the internet. Had that many promises of calls back yet nobody calls. Would not wish my worst enemy to enter a contract with this company!!!!! terrible customer service
- Location
-
- Location
- Shoeburyness
- Reviewing
- TenTel
- Date
- 2016-12-24
- Comments
-
The customer service team have been very helpful and I got through to them straight away. The speed and reliability have both been pretty good. All in all, if you're looking for a 30 rolling contract, I would definitely recommend TenTel.
- Location
-
- Location
- Oxford
- Reviewing
- TenTel
- Date
- 2016-07-05
- Comments
-
After 2 months with no broadband I have finally given up. 2 engineers didnt turn up leading to loss of earnings for myself. Dont bother with these lot.
- Location
-
- Location
- London
- Reviewing
- TenTel
- Date
- 2016-10-16
- Comments
-
STAY AWAY FROM TENTEL!! No engineer was sent to install the phone line, and was still charged for 3 months without having any service. Worst service I've ever experienced. PLEASE STAY AWAY FROM TENTEL!!
- Location
-
- Location
- Reviewing
- TenTel
- Date
- 2016-06-01
- Comments
-
Poor service. Still waiting 1 month later for internet. Engineer didnt arrive when I had taken a day off work to be there. Still trying to charge me!
- Location
-
- Location
- Truro
- Reviewing
- TenTel
- Date
- 2016-11-03
- Comments
-
STAY AWAY, this is a truly shambolic company it should be renamed as Ten Hel. Save your time and money.My list is too long to mention.
- Location
-
- Location
- Personal
- Reviewing
- TenTel
- Date
- 2017-01-12
- Comments
-
Signed up for their service, chose activation date.
Told activation date which was not the activation date chosen, which was the only reason + cost ofc. that I went with this company. Activation date they supplied - not what I chose - was in about a month??
Pre-signing up, I had made enquiries via. email to which was the 2nd worst customer service I have ever experienced with a company. The 1st being PRS for music. I would ask one question and get a page long e-mail back answering everything but the question. After 3 and 4 back and forths I decided to look elsewhere as the incompetence was outstanding!!! After some time passed and that gut feeling was forgotten I decided let's give them a try (big mistake.)!!!!
So 2 months in total from start talking to them to signing up to being given the activation date - which they changed after taking my money (I am sure they will give you a billion logistical reasons as to why, yes, money hungry thieves wanting to exploit everybody with whatever marketing tactics to hook people in.) Stay away
Receive a few e-mails during that time saying things will arrive - a router a quick start guide - before activation date. Activation date - nothing arrives. At this point I am livid and thank God I had a brain to take up a BT wifi hotspot account in the mean time which has served me brilliantly and recommend that to everyone. So I send them an email in the morning just saying close the account, refund the money, you've done nothing
Next thing you know, afternoon, the package arrives. At this point I really don't care, they could not even deliver the package when they said they could. Yes, the installation bits arrived on the day of activation, they said that would arrive before activation date. Cannot trust anything this company say nothing but con people who probably have good intentions but as we all know the road to Hell is paved with Good intentions and they are definitely barking up that tree. God Bless everyone else, now fighting for justice
Trying to also get me to pay another £150. They can honestly stay in their hell hole. Anyone want a free router?
- Location
-
- Location
- Moffat
- Reviewing
- TenTel
- Date
- 2017-03-10
- Comments
-
Super fast and easy to set up. Very friendly and helpful staff.
- Location
-
- Location
- London
- Reviewing
- TenTel
- Date
- 2017-03-27
- Comments
-
If I could give 0 stars for overall satisfaction and customer service I would. It took me weeks to get my internet set up (over a month) and was only resolved once I involved the Managing Director by reaching out on LinkedIn due to the appalling customer service (despite numerous direct complaints). Trying to cancel was equally as difficult- the customer service advisers are awful and do not appear to communicate with each other at all. It may seem appealing as a cheap option whilst not being tied in to a 12 month contract, but the hours spent trying to actually get the internet service you're paying for is not worth it.
- Location
-
- Location
- Devon
- Reviewing
- TenTel
- Date
- 2016-05-28
- Comments
-
Having experienced Talk talk and BT's poor customer service, TenTel are brilliant. Real people who respond to queries within 24 hours or less and are in a Uk call centre. We messed them around no end with our cancelation date due to moving house and they were incredibly helpful and efficient at helping us stay connected. We will stay with them.
- Location
-
- Location
- Kent
- Reviewing
- TenTel
- Date
- 2017-05-19
- Comments
-
I have a mixed review. The customer service is great but the product delivery isn't. This is a cheap, flexible service not a permanent solution. This is something you get when you want a cheap, no frills deal for a couple of months. The wifi router is a bit knaff and we've had to purchase 2 wi-fi boosters to make sure it works everywhere on our small terraced property. Constant glitches that remind me of 2007. The tech isn't there, the service isn't there so make sure you only buy if this is a temporary solution, like ours was - a six month deal before we move city. If you want the good stuff long term, you just have to pay more.
- Location
-
- Location
- Perth
- Reviewing
- TenTel
- Date
- 2016-10-23
- Comments
-
Can't really fault TenTel. Needed a short term contract as I was in temporary accommodation and they seemed the only one that did it at a reasonable cost. Set-up was seemless and speeds exactly as I was quoted. I'll definitely return once I'm back living on my own.
- Location
-
- Location
- Reviewing
- TenTel
- Date
- 2016-03-20
- Comments
-
We struggled to find a provider and one of my friends recommended tentel , so we approached them for broadband for my mum , the service centre couldn't have been more helpful and my mum is overjoyed with her broadband and the customer service she has received
- Location
-
- Location
- Gloucester
- Reviewing
- TenTel
- Date
- 2017-06-17
- Comments
-
I joined Tentel on the 26th may first weekend of use Router kept logging me off, this carried on through the wee, rang Tentel at the end of the week,promised a call back on the monday,Tentel didn't call me back,Still getting logged off through the 2nd week,rang again on the wednesday, promised another call back on thursday/friday, Tentel didn't bother ringing me,Getting abit pissed off with there poor customer service, By Saturday I was still getting logged off every day, Never had this problem with EE in 10yrs of service,Decided on the Saturday to cancel my contract because of the poor service and Tentel not calling back,I've been told even though Tentel provided me with an awful service they still want to charge me for the 12mth contract,not happy at all,Tentel are going to cease my phone line from the 30th of June regardless, even though I tried to reverse my cancelation, They are shafting me thats for sure, butch of thugs thats what they are.
- Location
-
- Location
- lowestoft
- Reviewing
- TenTel
- Date
- 2016-07-07
- Comments
-
Great customer service glad to have call centres based in the uk phone support staff are very helpful had a few issues but liveable very happy customer
- Location
-
- Location
- Manchester
- Reviewing
- TenTel
- Date
- 2016-04-05
- Comments
-
I havent actually been able to use the internet where I am now living yet due to some frustrating circumstances so my ratings for all but customer service is a guess at best. Saying that a massive thing for me with any company is customer service and TenTel (so far) have provided an amazing customer service, one of the best ive come across in fact. I have been dealing with an extremly friendly employee by the name of Lee, he has been nothing but helpful and has made the whole process so far very easy, i have recieved calls exactly when they say they they will contact me which is something else i value highly.
- Location
-
- Location
- Stratford-upon-Avon
- Reviewing
- TenTel
- Date
- 2017-04-04
- Comments
-
14 day's for activation and even after 18 day's we didn't get it!! Worst service and didn't expect in UK. As we tend to compare things, we have far better service in Bangalore for broadband. We took this only because of less number of months for contract n regretting it badly. Hope UK govt simply ban this provider.
- Location
-
- Location
- Swansea
- Reviewing
- TenTel
- Date
- 2017-03-13
- Comments
-
Always nice customer service. Good that you don't have to sign up for 12 months.
- Location
-
- Location
- N Ireland
- Reviewing
- TenTel
- Date
- 2016-05-06
- Comments
-
Absolutely terrible in every way imaginable. Avoid at all costs.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
TenTel are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and TenTel.