179 Customer Reviews over 5 pages
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- Location
- Glasgow
- Reviewing
- TenTel
- Date
- 2017-05-31
- Comments
-
Been satisfied with everything so far, the router arrived within days of initiating the request, the line went active on given date. Speed and reliability of broadband has been excellent. No complaints.
- Location
-
- Location
- Edinburgh
- Reviewing
- TenTel
- Date
- 2016-04-16
- Comments
-
So unreliable speed,sudden disconnects,would not recommend to anyone.
- Location
-
- Location
- London
- Reviewing
- TenTel
- Date
- 2016-04-27
- Comments
-
The worst internet provider. Customer service unresponsive. internet speed slower than on my 3G mobile dongle.
- Location
-
- Location
- UK
- Reviewing
- TenTel
- Date
- 2016-05-08
- Comments
-
After months of thinking about leaving Tentel I spoke to customer support which I previously dreaded. Most of the previous calls felt like talking to an uninterested robot.
A chap called Andrew I think, resolved a dispute that had been sitting around for months in less than 15 minutes.
Would now recommend Tentel and will only deal with that Customer support member from now on!
- Location
-
- Location
- Aviemore
- Reviewing
- TenTel
- Date
- 2016-11-28
- Comments
-
What can I say? I went with TenTel as I thought the short contract and reasonable pricing policy looked really good. They seemed to be a small company, so worth supporting.
Once I had migrated to their service, I soon found problems with their service. I couldn't stream Netflix or Amazon Prime anymore and DNS resolution times were dire to say the least!
I did try to contact customer services, but they don't answer calls. I'm an IT networks and systems engineer, so have a good knowledge of the infrastructure involved, but couldn't get any answers from them. To get a reply, you have to post to their Facebook page. Not good!
Next, they charged me for all my calls despite having an unlimited call package. I contacted them about this (via Facebook again!) and was promised a refund in 5 days. This never arrived.
After chasing them up again, they promised a refund on my next bill. Yet again, they couldn't handle this job either. I got a partial refund only.
After 3 months with them, I have now had to cancel my direct debit and move elsewhere. The customer service is simply that terrible.
Please, take note and strongly consider this company. There are loads of great deals out there if you do your homework. Unfortunately, TenTel is simply not worth the hassle.
- Location
-
- Location
- Ormskirk
- Reviewing
- TenTel
- Date
- 2016-09-29
- Comments
-
Horrendous in every aspect, I have never had such trouble with a broadband provider. Had internet access for 4 days then it cut out for no reason, left without internet for nearly two weeks while we waited for an engineer that never showed up. The internet itself is awful, so slow that it more times than not, buffers youtube videos, and for a gamer like me, its just horrible.The ping rate is unacceptable and lag will definitely slow any online game down to a halt. I would steer well clear of this company, nothing but a bunch of crooks.
- Location
-
- Location
- East Cowes Isle of Wight
- Reviewing
- TenTel
- Date
- 2017-05-24
- Comments
-
I have only had tentell a month and im very pleased with it. It was easy getting connected and speed is good and so far been very reliable and affordable very satisfied
- Location
-
- Location
- Ipswich
- Reviewing
- TenTel
- Date
- 2016-11-19
- Location
-
- Location
- Wolverton
- Reviewing
- TenTel
- Date
- 2017-03-13
- Comments
-
If only i could give half star to all of the above
I have had so do many problems with setting up my internet, phone line and broadband
I signed up in October 15th for a 6 month deal 17mbps promised speed if only that was true
They stated that my connection would start on the 25th October if only that was true
After weeks and weeks of speaking to management i finally received my internet 2 months later Christmas Eve i finally had it all set up then 3 days later what happens internet breaks they say it's probably a problem with the phone line that they fitted , the soonest they could send out an engineer was 3 weeks later, i was furious 3 months later i have had my phone line fixed 4 times with an average monthly cost for 4g has been around 35 on top of my Tentel fixed price of 5.99 per month ( but ofcourse that's not what they charge md, they charge me 30 a month and expect me to pay it then threaten me to cut if my service if not payed within a week
May not seem a lot for most people but i am a terminally ill man who is retired due to sickness i barely recurve 10 to myself after carers bills and what noy, the treatment they give you is unacceptable and they do not make you aware of this cost until the money doesn't come out if your account.
Believe me i promise you it will be the worst decision you ever make in your entire life
You will only get 0.5mbps upload speed (7mbps promised) and 4mbps download speed (17mbps promised)
- Location
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- Location
- Minehead
- Reviewing
- TenTel
- Date
- 2016-12-22
- Comments
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Great experience with tentel. The best thing is customer service, really kind and helpful people.
- Location
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- Location
- Leigh Sinton, Worcester
- Reviewing
- TenTel
- Date
- 2015-11-23
- Comments
-
Went live this morning, so little yet to go on to give ratings.
So far, so good. Both phone and broadband went live by 10am Activation Day, and the router came on without fuss.
I did a speed check last night (with my old supplier) and this morning (with Tentel) and got the following readings:
Download 3.4Mb/s > 2.5Mb/s
Upload 0.31 MB/s > 0.66 Mb/s
Ping 72ms > 67 ms
This is normal for round here (3 miles from rural exchange) and suggests no change. I've only ever expected 2Mb/s downloads here.
Telephone quality very clear.
Error when logging on to My Tentel. Customer Service (with Scottish accent) answered after fourth or fifth ring, which is very good, and said he'd reset my password, and explained the limitations of My Tentel.
There is not yet any easy way to log bandwidth and call allowance used. An email at 75% usage, and a message when the calls go over £15 in the month is all that's on offer. I think that's how they make their money, relying that not too many people are canny at counting the minutes, or really cannot be bothered to.
It is wise therefore to log manually both bandwidth and 01,02,03 calls made, especially with a calls package. 60 minutes can go very fast. Beware too that 03 calls made to Tentel Customer Services may count against the allowance - the Free 150 service does not actually exist.
The telephone habits are different here - better to use the landline for short calls to geographic numbers at any time, but use VOIP for long calls, and calls to mobiles, international and non-standard lines such as 0845 and 0870. No need to think about peak times though.
They get quite sniffy about using your own router. For as long as the supplied router works ok, I'll stay with that, but I had to assure them when asking for configuration settings that I'd only use them on their own router.
- Location
-
- Location
- Glasgow
- Reviewing
- TenTel
- Date
- 2016-09-01
- Comments
-
I am so impressed with TenTel's customer service - I have never been with an internet provider so responsive. I had been dreading sorting out a new internet provider when I moved, but TenTel made everything incredibly easy, and the person I spoke to on the phone was excellent (I think his name was Gareth), answered all my questions really helpfully and was so patient and easy-going when I had problems finding some bank details! I had to call again yesterday to check that everything was fine with my direct debit, and spoke to Connor, who was also really easy to talk to and answered my questions so helpfully. The internet coverage has been consistently good - better than when I was with BT previously, when I had also been paying a lot more for all round worse service. Really glad I found TenTel!
- Location
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- Location
- Fife
- Reviewing
- TenTel
- Date
- 2017-05-05
- Comments
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Very low internet speed combined with bad customer service.
Stay away.
- Location
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- Location
- Lochgoilhead
- Reviewing
- TenTel
- Date
- 2016-08-15
- Comments
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I was quite afraid to order tentel's services after all bad reviews ive read. But i decided to risk it, because they were the only one that you DONT HAVE TO SIGN a contract with for long period. I said to myself that i would cancel if its not gonna be usable.
I have to say, I was very surprised, theyre customer service was quick and helpful, after around 2 weeks (as promised) the package arrived and immediately after pluging i was connected! I really didnt expect anything from great speed of broadband to strenght of signal. I could connect at my friend's place what is 2 flats from me!!!
Im really really satisfied with everything- price, speed, signal and type of contract. Strongly recommend ;)
- Location
-
- Location
- Sheffield
- Reviewing
- TenTel
- Date
- 2017-06-05
- Comments
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Tentel were OK when I joined in May.
However they are no longer operating and talk talk are now providing existing customers services.
- Location
-
- Location
- Gateshead
- Reviewing
- TenTel
- Date
- 2017-07-18
- Comments
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Might be a bit harsh on the reliability as I have not lost a connection but I have just done a speed check and it is only 4.01 mb/sec, the average for this area is 34mb/sec according to Moneysupermarket.com
- Location
-
- Location
- Caerphilly
- Reviewing
- TenTel
- Date
- 2017-04-28
- Comments
-
Ok.Here's the thing. I agreed a six month deal with Tentel last October 2016. It is now veering towards May 2017. During this time I have moved to a different flat as a result of a fire. I communicated with Tentel via email and the whole thing ran like accurate clockwork. The little known about company dealt with everything which needed to be processed during the move. I was almost a month without a service simply beause i had nowhere that I would be settled for nearly 4 weeks. Tentel worked out a pro rata on my account and in fact balanced it to allow for my time without broadband as a zero balance. So I didnt pay for the moves transition period. The only time Ive had to speak to customer service is when my direct debit has failed. Not their fault. Mine for having insufficient funds. Again these guys have gone out of their way and ensured that they helped resolve in the best way. To finish off Tentel is cheap. The broadband service runs smoothly. ilI will remain as a customer indefinitely. Without any doubt
- Location
-
- Location
- Aylesbury
- Reviewing
- TenTel
- Date
- 2017-04-28
- Comments
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Was told I had to pay £65 for a line installation fee was nowhere to be seen when I was joining up once I had paid the installation fee the engineer did not turn up on the date he was supposed to I did not even receive a hub then I made a complaint about this they told me they would make another date for the installation engineer to come out and fit a phone line that I already the date was a month later that means I was without Internet for 2 months cancel the whole lot ask for the money back absolutely ridiculous who waits 2 months for Internet to be fitted did not even receive a Wi-Fi box worst service ever
- Location
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- Location
- Edinburgh
- Reviewing
- TenTel
- Date
- 2016-08-18
- Comments
-
We have just had our broadband activated, all the set up stages went through perfectly and on time (in fact, earlier than indicated) and so far speed and reliability are excellent.
Moreover, we have been very satisfied with the quality of the phone support....our calls go through more or less immediately and the customer service agents are polite, efficient and professional. It is a pleasure to feel that you are speaking to a real person, not just someone reading a prepared script. That is what customer service should be like and we have nothing but praise for the team.
- Location
-
- Location
- Southport
- Reviewing
- TenTel
- Date
- 2017-02-28
- Comments
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Excellent customer service. Flexible contracts. Good connectivity and reliability.
- Location
-
- Location
- Todmorden
- Reviewing
- TenTel
- Date
- 2015-08-26
- Comments
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We've been using TenTel for 4 months now and everything is perfect, we are on the unlimited internet package and we pay about £25 a month which includes our landline rental. We've never had any down time, we had a slight problem on set up and the customer service team was easily contactable, very friendly and talked us through it so we were online in no time. The download speeds are great, large 800mb files download in less than 15 minutes, so it's perfect for nextflix and youtube or any other download/streaming sites.
The main advantage and probably the reason you're looking into them is that you are not held by a contract, which makes it relatively risk free to give them a try.
Bottom line: Fast internet, great customer service, no ties.
- Location
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- Location
- Rochdale
- Reviewing
- TenTel
- Date
- 2016-04-12
- Comments
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I am waiting for Fibre services in my area since i moved so i wanted someone with a short contract. Tentel seem the best value. They seem to have good reviews. So far so good. I recently had a line fault which i was quickly able to resolve over the phone. It was a openreach issue so i can't blame tentel. They have been reasonably quick to answer the phone however emails take a bit too long for response.
Speed is ok i get 4.5mb which is about what was advertised. I was getting quite a lot of disconnects but that turned out to be a line fault.
One thing i will point out is they seem to be piggybacking of TalkTalk. The IP Address i get is registered to talktalk so i assume they resell talktalk services. Any way i rather deal with tentel than talktalk!
- Location
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- Location
- Edinburgh
- Reviewing
- TenTel
- Date
- 2017-06-01
- Comments
-
Total rubbish!!!! Don't do it!
We only went with them because we weren't going to be here for a full 12 months, so the month by month contract sounded good.
BUT I have spent more time without the internet than with, and it is incredibly slow.
I teach online so it has been hell.
- Location
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- Location
- Bedfordshire
- Reviewing
- TenTel
- Date
- 2016-11-05
- Comments
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Not yet spoken to customer service. But broadband service i have is poor.
- Location
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- Location
- Edinburgh
- Reviewing
- TenTel
- Date
- 2017-03-10
- Comments
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BAD SERVICE!!!!!!!!!!
We are waiting for 3 weeks now to have internet at home, the customer service is not able to give any information, no help at all
I dont know how much longer we have to wait (we already paid in advance)
- Location
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- Location
- South UK
- Reviewing
- TenTel
- Date
- 2016-09-09
- Comments
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After 6 months of this Pay as you go internet type of contract, (monthly) its been a breeze. Won't deny I've had a few internet drop-outs a month, but mostly a few seconds. Have had to reset router maybe once a month....no real heartache here! Could be bad weather, BT network or Tentels end doing an update, pretty normal stuff if you think about it. Support are a good bunch and get things done quickly. I have just added on unlimited calls for the next 2 or 3 months. Tentel really flexible, so I can cancel this add-on at anytime too!
- Location
-
- Location
- east croydon
- Reviewing
- TenTel
- Date
- 2016-11-22
- Comments
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terrible! never ever again its not working but still I have to pay!!
costumer service its terrible! they dont have enginnering!!! if they send u enginerin they will charge for it I asked and asked again I didnt heard wrong! 14 days cancelletion time which is past on delivery time!! when I recieve I just used for 2 days only. and 14 days been finish.dissapoint! I was saying,I cant see worse then talk talk provider. tentel its really disgusting!!
- Location
-
- Location
- Pocklington
- Reviewing
- TenTel
- Date
- 2017-06-23
- Comments
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I joined Tentel 23 May 2017 to go live 06/06/2017 Old number to be transported to them. No number transported can dial out but cannot receive calls no internet until 14/06/2017 but not reliable keeps going down. I am disabled and it is essential I have my old number and each day they keep promising. Have contacted Ofcom and raised a complaint. Sent a deadlock letter want to leave but cannot until they pick up my old number.
- Location
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- Location
- Rochdale
- Reviewing
- TenTel
- Date
- 2016-09-09
- Comments
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A few things to point out first. Tentel use TalkTalks network to supply their broadband. I only picked tentel for a short contract while waiting for Fibre in my area.
Tentel pride themselves on great customer service. I have to agree they have amazing service, instant response, willing to help and friendly. However their internet service has failed to meet their Customer service standards. I have had noting but shocking connection and sync speed, regular dropouts. I even had my line profile changed and still received shocking speeds. My neighbours get 5mb+ i have been lucky to get 3mb.
Tentel have failed to find any fault.
Anyhow fibre has been enabled in my area so i am bailing.
- Location
-
- Location
- Reviewing
- TenTel
- Date
- 2016-03-10
- Location
-
- Location
- LEEDS
- Reviewing
- TenTel
- Date
- 2016-11-23
- Comments
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Terrible and slow connection it's very frustrating and I'm more than happy to pay the extras to have my contract cancelled.
- Location
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- Location
- Durham
- Reviewing
- TenTel
- Date
- 2016-05-16
- Comments
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I had never heard of TenTel until my property management company suggested them. I gave them a ring and the customer service was amazing! They phoned me back so I wasn't waiting on hold and were very clear and helpful with the packages available. The live date given was accurate and so easy to set up and I stream tv and movies with no trouble. Very happy! :)
- Location
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- Location
- Kent
- Reviewing
- TenTel
- Date
- 2017-03-06
- Comments
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Please take my advice and avoid at all costs. Pay that little bit extra for a reliable and true to sold speed. We're paying for 17 and getting a maximum (on the rare occasion) of 2, but unfortunately most of the time we get around 0.5. Eventhough im paying for broadband and wireless. I'm using my phones 4g as it is faster and more reliable.
Customer services is full of con artists and the whole aim of the company is to trap you into a contract and not provide anywhere need the speed you pay for. After receiving the awful broadband for 3 days after waiting for over a week for the router and even longer for the connection to go live. When asking for help and then to cancel we were told the maximum they could give us was 2mb, even though ypto 17 was gaurenteed. Then after wanting to cancel as we considered that we were still in the cooling off period. They said we were out of the cooling off window and were unwilling to help.
Just avoid at all costs. Absolutely awful serivice, speed and experience
- Location
-
- Location
- Cotswolds
- Reviewing
- TenTel
- Date
- 2016-03-12
- Comments
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I would NOT recommend TenTel. They do provide effectively a contract less service which is why I elected to try them. However, their service provision was exceptionally poor. It took nearly 3 weeks to connect and then the charges were significantly greater than any other provider - especially for the telephone. My biggest problem has been leaving. TenTel refused the request from BT to transfer (which delayed my transfer for 14 + days) and then cut-off my services with no notice. The staff (based in the UK) were pleasant but hopeless regarding fixing any issue. Therefore I would strongly consider ANY other provider rather than TenTel.
- Location
-
- Location
- London
- Reviewing
- TenTel
- Date
- 2017-02-17
- Comments
-
Horrible customer service. Not trained correctly. Don't know what they are talking about. Promise me a refund for all the days the service was not active, LIES! No internet almost every month for a week always happening on weekends. They are defenitly taking advantage of people in need of a short contract, STAY AWAY like the pleg you will be better off going with SKY where you only pay for line rentals.
- Location
-
- Location
- blackpool
- Reviewing
- TenTel
- Date
- 2017-05-24
- Comments
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i tried tentel for 6months after reading some poor reviews.i have to say from installing a new line (spreaded this cost over 6mnths) i have never had any complaints be it customer services or broadband,i have now gone for a 12mnth contract.v happy overall with ten tel.no complaints only given 4 stars as no one is perfect.lol
- Location
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- Location
- edinburgh
- Reviewing
- TenTel
- Date
- 2016-04-23
- Comments
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pathetic responce to problem never go near this company of liars and non resolvers of problems
- Location
-
- Location
- York
- Reviewing
- TenTel
- Date
- 2016-04-05
- Comments
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I received very good customer service from Lee. He was extremely thorough and patient when setting my account. He definitely made me feel like an important customer. I am now looking forward to the installation phase and to receiving broadband.
- Location
-
- Location
- Surrey
- Reviewing
- TenTel
- Date
- 2016-04-28
- Comments
-
They charged me for an engineer visit that never happened, despite me taking time off work for it (£108 +VAT!!). They said they would refund me the downtime because my internet did not work for 1 month, they didn't. Do not even think about going anywhere near this company! Avoid at all costs!
- Location
-
- Location
- Derby
- Reviewing
- TenTel
- Date
- 2016-08-03
- Comments
-
I've been very impressed by TenTel's customer service and how reliable they have been as a company. Would definitely use them again.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
TenTel are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and TenTel.