179 Customer Reviews over 5 pages
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- Location
- Cornwall
- Reviewing
- TenTel
- Date
- 2016-11-24
- Comments
-
We have had a fantastic experience with TenTel. Opening and account was very easy, installation went well but the main differentiator is the service, their customer service is excellent, very friendly and helpful over the phone. We have not had any issues with connection, excellent connection speed, we use it to stream Netflix and catch up with no issues. Highly recommend switching over!
- Location
-
- Location
- Cotswolds
- Reviewing
- TenTel
- Date
- 2016-03-12
- Comments
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I would NOT recommend TenTel. They do provide effectively a contract less service which is why I elected to try them. However, their service provision was exceptionally poor. It took nearly 3 weeks to connect and then the charges were significantly greater than any other provider - especially for the telephone. My biggest problem has been leaving. TenTel refused the request from BT to transfer (which delayed my transfer for 14 + days) and then cut-off my services with no notice. The staff (based in the UK) were pleasant but hopeless regarding fixing any issue. Therefore I would strongly consider ANY other provider rather than TenTel.
- Location
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- Location
- Coventry
- Reviewing
- TenTel
- Date
- 2017-01-01
- Comments
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Very easy to set-up, customer service was good.
I would recommend TenTel.
- Location
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- Location
- Croydon
- Reviewing
- TenTel
- Date
- 2017-05-18
- Comments
-
It all started off so well! Made my order online 2 weeks ago, received the box of equipment last week, ready to go live today only to discover that I have the incorrect master socket (Virgin instead of BT) and an engineer will have to be dispatched to replace it. Lovely customer service reps, but sadly no one could say how long this would take so I had to cancel and go with Virgin instead. I can't say if there service is any good, but please be sure to check your phone line socket before ordering. Now I'm facing another 7-10 days with no internet, no entertainment etc. Such a shame...
- Location
-
- Location
- Derby
- Reviewing
- TenTel
- Date
- 2016-03-30
- Comments
-
Waste of time going with this company . Have given up as no one answers phone this week or replies to your email. My boyfriend ordered. broadband for our rented property and all these promises on moneysupermarket about getting "wowed" or something ?! Thanks god he cancelled now . Sort it out Tentil
- Location
-
- Location
- Derby
- Reviewing
- TenTel
- Date
- 2016-08-03
- Comments
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I've been very impressed by TenTel's customer service and how reliable they have been as a company. Would definitely use them again.
- Location
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- Location
- Devon
- Reviewing
- TenTel
- Date
- 2016-03-06
- Comments
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Very early days yet, but so far I'm impressed. Service started on the required date, router was a doddle, just plug in, enter password on pcs and tablets and operational in minutes. Speed in our part of very rural Devon is 9mbps and so far it seems very stable. Just got a month on month service, as leaving Uk again in the summer, but seems relatively good vfm.
- Location
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- Location
- Devon
- Reviewing
- TenTel
- Date
- 2016-05-28
- Comments
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Having experienced Talk talk and BT's poor customer service, TenTel are brilliant. Real people who respond to queries within 24 hours or less and are in a Uk call centre. We messed them around no end with our cancelation date due to moving house and they were incredibly helpful and efficient at helping us stay connected. We will stay with them.
- Location
-
- Location
- Dingley, Northamptonshire
- Reviewing
- TenTel
- Date
- 2016-08-22
- Comments
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Tentel provided me with an excellent way out from the disaster that was my previous ISP. My line speed doubled immediately and their after sales care and support are excellent. I have left because I have had fibre broadband installed from an ISP who service directly but I would highly recommend Tentel to anyone looking to improve their copper line speed. If I could use my fibre under their service I would go back to them like a shot. Excellent support and a caring company with real people at the end of the phone line. I leave with a sense of real regret.
- Location
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- Location
- Dunfermline
- Reviewing
- TenTel
- Date
- 2016-05-12
- Comments
-
I was a bit worried after I placed an order for a 6 month contract (they are the only ones that seem to provide this), and then saw all the negative reviews.
I've received the wifi box less than 3 days after I ordered it, and everything seems to be working already. The only minor negative comment I have is that I recieved a call a day before saying an Engineer would need to visit and it would cost me £60. Then, I receieved a text saying that an Engineer would no longer need to visit and the connection would be done from the cabinet on the street to my property. This has apparently now been done and I'm enjoying my broadband at the moment. At 3Mbps its far from 17Mbps advertised but it gets the job done anyway.
- Location
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- Location
- Durham
- Reviewing
- TenTel
- Date
- 2016-05-16
- Comments
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I had never heard of TenTel until my property management company suggested them. I gave them a ring and the customer service was amazing! They phoned me back so I wasn't waiting on hold and were very clear and helpful with the packages available. The live date given was accurate and so easy to set up and I stream tv and movies with no trouble. Very happy! :)
- Location
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- Location
- Durham
- Reviewing
- TenTel
- Date
- 2017-01-20
- Comments
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My experience of TenTel has been excellent. Their customer care and service has been exemplary and I would highly recommend them to anyone.
- Location
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- Location
- East Cowes Isle of Wight
- Reviewing
- TenTel
- Date
- 2017-05-24
- Comments
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I have only had tentell a month and im very pleased with it. It was easy getting connected and speed is good and so far been very reliable and affordable very satisfied
- Location
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- Location
- east croydon
- Reviewing
- TenTel
- Date
- 2016-11-22
- Comments
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terrible! never ever again its not working but still I have to pay!!
costumer service its terrible! they dont have enginnering!!! if they send u enginerin they will charge for it I asked and asked again I didnt heard wrong! 14 days cancelletion time which is past on delivery time!! when I recieve I just used for 2 days only. and 14 days been finish.dissapoint! I was saying,I cant see worse then talk talk provider. tentel its really disgusting!!
- Location
-
- Location
- Edinburgh
- Reviewing
- TenTel
- Date
- 2017-04-22
- Comments
-
Generally okay, the one time I have contacted them they were polite and helpful. However the internet seems very unreliable, switching off for extended periods and the router provided seems quite poor quality.
- Location
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- Location
- Edinburgh
- Reviewing
- TenTel
- Date
- 2017-03-22
- Comments
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Everything worked well with Tentel, I've never had a problem with their service. Would not hesitate to recommend them.
- Location
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- Location
- Edinburgh
- Reviewing
- TenTel
- Date
- 2016-04-16
- Comments
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So unreliable speed,sudden disconnects,would not recommend to anyone.
- Location
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- Location
- Edinburgh
- Reviewing
- TenTel
- Date
- 2017-06-01
- Comments
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Total rubbish!!!! Don't do it!
We only went with them because we weren't going to be here for a full 12 months, so the month by month contract sounded good.
BUT I have spent more time without the internet than with, and it is incredibly slow.
I teach online so it has been hell.
- Location
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- Location
- Edinburgh
- Reviewing
- TenTel
- Date
- 2017-03-10
- Comments
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BAD SERVICE!!!!!!!!!!
We are waiting for 3 weeks now to have internet at home, the customer service is not able to give any information, no help at all
I dont know how much longer we have to wait (we already paid in advance)
- Location
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- Location
- edinburgh
- Reviewing
- TenTel
- Date
- 2016-04-21
- Comments
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disaster was lied to wow factor 0
promised the earth gave nothing
makes the horrendous sky and virgin services fantastic
- Location
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- Location
- Edinburgh
- Reviewing
- TenTel
- Date
- 2016-10-06
- Location
-
- Location
- edinburgh
- Reviewing
- TenTel
- Date
- 2016-04-23
- Comments
-
pathetic responce to problem never go near this company of liars and non resolvers of problems
- Location
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- Location
- Edinburgh
- Reviewing
- TenTel
- Date
- 2016-08-18
- Comments
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We have just had our broadband activated, all the set up stages went through perfectly and on time (in fact, earlier than indicated) and so far speed and reliability are excellent.
Moreover, we have been very satisfied with the quality of the phone support....our calls go through more or less immediately and the customer service agents are polite, efficient and professional. It is a pleasure to feel that you are speaking to a real person, not just someone reading a prepared script. That is what customer service should be like and we have nothing but praise for the team.
- Location
-
- Location
- EDINBURGH
- Reviewing
- TenTel
- Date
- 2016-07-21
- Comments
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I am very pleased with ten tel. I sent an email to them and got an answer within the hour im very pleased with my order and found them very helpful . happy customer.
- Location
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- Location
- Edinburgh, U.K.
- Reviewing
- TenTel
- Date
- 2017-04-20
- Comments
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DO NOT USE THEM! This company is a bunch of scam artists. Don't use them. They are not a litigate company. They tricked me into an account that didn't work and then tried to charge me. They are now trying to charge me for a router I never received. DO NOT USE THEM!!!
- Location
-
- Location
- feltham
- Reviewing
- TenTel
- Date
- 2016-04-26
- Location
-
- Location
- Fife
- Reviewing
- TenTel
- Date
- 2017-05-05
- Comments
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Very low internet speed combined with bad customer service.
Stay away.
- Location
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- Location
- Gateshead
- Reviewing
- TenTel
- Date
- 2017-07-18
- Comments
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Might be a bit harsh on the reliability as I have not lost a connection but I have just done a speed check and it is only 4.01 mb/sec, the average for this area is 34mb/sec according to Moneysupermarket.com
- Location
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- Location
- Glasgow
- Reviewing
- TenTel
- Date
- 2017-08-28
- Comments
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I thought I was getting unlimited broadband but no. This was my fault as I did not properly look into what I was getting for my money. I phoned them well within one month of the contract starting to be told that I would have to pay for excess data usage accrued to that date - fair enough. They then billed me for excess usage the next month when I was supposed to be unlimited. When I complained about this I asked for a 'deadlock' letter which never came. I told them, after they said I would have to pay the whole 6 months contract if I was to cancel, that I would be leaving when my contract was finished. When my new supplier contacted them to say I was leaving they said I had to give them 30 days notice - they have known since February and this is now August. The service has been very off and on during this time and that has been since day one - wish I had read the reviews before I signed up to them.
- Location
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- Location
- Glasgow
- Reviewing
- TenTel
- Date
- 2017-04-27
- Comments
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I took up a 6 month rental broadband because it is advertised as the "easy" and "simple" company. All was okay, I didn't expect great quality as it really isn't a good company but the internet speed was extremely slow to the point a simple Google search webpage could take 30 seconds to load and at many times would have to reset the router because it simply would not load anything.
When it came to cancel there is no simple way to do this online, and no obvious instructions on website at all.
- Location
-
- Location
- Glasgow
- Reviewing
- TenTel
- Date
- 2017-05-31
- Comments
-
Been satisfied with everything so far, the router arrived within days of initiating the request, the line went active on given date. Speed and reliability of broadband has been excellent. No complaints.
- Location
-
- Location
- Glasgow
- Reviewing
- TenTel
- Date
- 2017-04-24
- Comments
-
I only wish I'd listened to some of the reviews on here before signing up for tentel broadband. I still have not been connected over a month after I placed the order. Tentel take 48 hours to pass the fault to their own 'technical' support team, who then pass the fault to the line provider (actually talk talk), who then raise the fault with openreach. Their inefficiencies have cost me weeks without broadband and numerous hours wasted. I've STILL not been connected. They have taken the first month bill up-front, told me to purchase a phone to check dial tone, and now say I can't cancel as my 14 day cooling off period has expired. If I want to leave, I owe them 12 months money!
I wanted to support small Scottish business, but this cowboy outfit have taken the absolute mick. If i had the time, I'd be asking Ofcom to do something about it, absolutely criminal.
- Location
-
- Location
- Glasgow
- Reviewing
- TenTel
- Date
- 2016-04-19
- Comments
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So reliable and nice customer service people who help with all problems big or small
- Location
-
- Location
- Glasgow
- Reviewing
- TenTel
- Date
- 2017-02-07
- Comments
-
Issues with tentel and openreach. Very bad comunication between both of them and still no broadband. One guy helped from customer srevice but was unable to sort the problems or come up with a resolution. Going back to sky now.
- Location
-
- Location
- Glasgow
- Reviewing
- TenTel
- Date
- 2017-06-07
- Comments
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Although I had a few issues with Tentel, I have to say that all TenTel staff were very helpful & polite (Previous MD Robert to Call Centre Agents) and these issues were resolved quickly. I am saddened to hear the news about TenTel going into administration and wish Robert and all Tentel Agents all the best for the future.
- Location
-
- Location
- Glasgow
- Reviewing
- TenTel
- Date
- 2016-09-01
- Comments
-
I am so impressed with TenTel's customer service - I have never been with an internet provider so responsive. I had been dreading sorting out a new internet provider when I moved, but TenTel made everything incredibly easy, and the person I spoke to on the phone was excellent (I think his name was Gareth), answered all my questions really helpfully and was so patient and easy-going when I had problems finding some bank details! I had to call again yesterday to check that everything was fine with my direct debit, and spoke to Connor, who was also really easy to talk to and answered my questions so helpfully. The internet coverage has been consistently good - better than when I was with BT previously, when I had also been paying a lot more for all round worse service. Really glad I found TenTel!
- Location
-
- Location
- Glasgow
- Reviewing
- TenTel
- Date
- 2016-04-10
- Comments
-
Poor responses to issues, poor customer service, callbacks not completed when they promised, wouldn't recommend to anyone. Had a very difficult and frustrating experience with these guys. Stick to bigger more reputable providers.
- Location
-
- Location
- Gloucester
- Reviewing
- TenTel
- Date
- 2017-06-17
- Comments
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I joined Tentel on the 26th may first weekend of use Router kept logging me off, this carried on through the wee, rang Tentel at the end of the week,promised a call back on the monday,Tentel didn't call me back,Still getting logged off through the 2nd week,rang again on the wednesday, promised another call back on thursday/friday, Tentel didn't bother ringing me,Getting abit pissed off with there poor customer service, By Saturday I was still getting logged off every day, Never had this problem with EE in 10yrs of service,Decided on the Saturday to cancel my contract because of the poor service and Tentel not calling back,I've been told even though Tentel provided me with an awful service they still want to charge me for the 12mth contract,not happy at all,Tentel are going to cease my phone line from the 30th of June regardless, even though I tried to reverse my cancelation, They are shafting me thats for sure, butch of thugs thats what they are.
- Location
-
- Location
- grantown on Spey
- Reviewing
- TenTel
- Date
- 2016-03-12
- Comments
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Delighted. I have been with tentel for over a year now. Very impressed with initial setup speed. On the rare occasion I've had to contact them, my request has been dealt with very quickly and efficiently. I couldn't ask for more. We've saved lots of money since moving to tentel and intend to stay. No problems with broadband speed and very reliable. I'd recommend to anyone.
- Location
-
- Location
- Hamburg
- Reviewing
- TenTel
- Date
- 2017-03-08
- Comments
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Professional quick installation. Very good and friendly service.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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