TenTel Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TenTel.

Recent Customer Ratings for TenTel

  • Satisfaction
    2.3 stars
  • Customer Service
    2.8 stars
  • Speed
    2.1 stars
  • Reliability
    2.2 stars

Based on 100 customer ratings since 2017-04-05 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

179 Customer Reviews for TenTel

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Reviewer Location Reviewing Date Ratings
The service that I received from Tentel continues to be great after I made an enquiry about using their broadband and telephone line services once again.
It is always a pleasure being a customer of Tentel's, primarily due to the high standards of customer service the members of staff provide. Rikki pulled out all the stops making my customer experience satisfying.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
TenTel  
Very bad internet connection, not enough to complete a Skype conversation without interrupt!
I don't suggest it to anybody.
Trust me and don't subscribe with them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
TenTel  
This ISP has simply got to be JOKING!! there are blatant lies being told about various things such as a new line installation that needs to take place when I clearly have a line as well as a dial tone. They ask me to call some number and then read it back to them. These people were quick to take my money in the beginning. I paid the £65!! Only to find out my line was operational so where is my refund. No mention 9f this and they say that this fee was paid to BT. I could go on for hours about the delays that took place as well as the silly router and just too much problems. Again money was taken for data over usage that I was promised would not happen because they send out emails. More lies. Just stay away from this company and stick with a known provider that actually does what it says and is value for money. Complete joke and waste of time. How many times do I need to repeat myself when calling to various people do you not write notes. Turn around and run as fast as you can when you hear 5his name.
TenTel  
On my broadband reliability I wish I didn't even have to click one star. The customer service either don't read the notes that are put on the system from the last person you spoke to or they have shocking communication skills! I had a promise to pay date and on that day I had about 5/6 calls from tentel that day. I paid my bill and haven't been able to use my internet since. I'm so angry that I've paid for something I can't even use!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
TenTel  
If only companies like TenTel had the true motivation to do better. This had all the hallmarks of a great outfit - well-priced, quick set-up and - the reason I chose to go with them - short contracts! I rarely write online reviews, but this one I couldn't hold back from.

Ok, so the router arrived in time, the connection turned on as expected, but then... just disappointment. Speeds so low below the promised range that you are left tearing your hair out and wishing you could have begged your past-self to just pick a different provider. Customer service (who won't call you back even when they say they will) are friendly, but take forever to get through to and make little effort to provide truly sensible help when you do (actual advice from one of them was to disconnect ALL my devices from the router in order to increase my speeds. Essentially: "It works fine as long as you don't use it".) This is how I found out about the MGALS, and why it is important.

The MGALS is the minimum guaranteed access line speed. For me, according to one of their advisors is 500kbs/sec, far below their quoted average of 4.5Mb/sec. Guess what? After a lot of fluctuation in speeds, I am now sitting as a steady 530kbs/sec - great if you still live in 1998, but completely useless speeds in 2016. To give an example, on one occasion to customer services the speeds were so unusable I was unable to load the webpage that told me exactly how slow my speeds were. Hmm.

I'm now halfway through a painful 6 month contract, and cannot wait until I can turn my back on this shameful waste of time of an organisation. I pity those who have signed on for longer. Please, don't risk it, just pay a little more and go with people who know what they are doing. I wish I had.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
TenTel  
I have had nothing but massive problems with this company from start to Finnish and would suggest you cancel your Internet with these clowns immediately. Here is what I have learned about these scammers. Firstly this company is no ISP, they are not providing you with Internet, and are the middle man. The Internet is provided by talk talk, as per the slip that appeared through my letterbox and as was mentioned to me over the phone. Now, ask your self, why pay 28 pounds odd through these jokers, when I could go directly to talk talk and pay upto half price for the same service. What are you doing Tentel? There are really hidden costs are real over the place that is not mentioned. I had a terrible time trying to cancel with this most unprofessional company and was told that I was in a contract and no refund. I am going to seek legal advice about this middle man rubbish. This is all hype aand you are throwing your cash away by joining. Please please do your research and shop around or go directly to talk talk if you are looking for cheaper deals with the same service. Bunch of crooks. Not to mention all the setup fees and upfront payments that took 5 weeks before I was online. Customer service is non existent and when you do get through you get put on hold for ages with no help at all. Makes me feel cheated and glad I am now with a service provider that really cares and provides me with their own service. Do not be tricked into this people. You make your own choices, but let this be a warning broadband prices are falling and you should not be paying for this service that into not even theirs. Shame on you Tentel.
TenTel  
The worst broadband service i have ever come across. They wont charge u for routers,installation cost or one off cost. I didn hv a 1 month of broadband service. They initially said it is line fault sent lots of engineers everybody said there is no fault on line. When asked refund they said they will refund broadband cost because that is where the fault. It is best to avoid this network. Not at all reliable.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
TenTel  
It has been the worst experience my housemate and I ever had. We haven't had wi-fi for almost 3 months when we first joined this company. They never checked if the service was working and they kept us waiting for hours, days and weeks for a miserable reply. Very disappointing.
TenTel  
Finally said goodbye to Tentel today after what has been a horrendous half-year contract. Speeds never went above 1Mb and I got tired of the random additional charges in my bill from very early on. Never once got billed for the correct pre-agreed monthly amount.

If you are looking at these jokers because they provide short-term contracts, stop now and go and get a 4G Mifi router with a sim-only rolling 30 day contract. It's simpler, cheaper and about 100 times faster. No brainer.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
TenTel  
I just moved into to my first home and took a look at broadband providers. Tentel seemed good for the unlimited package so I clicked on it and wentertainment thrush the processing.
For a while it was excellent.
Then I got a phone call telling me I had gone over my data usage. How can that happen on unlimited? So I said to them on the phone if they spread the over usage payment over a course of a couple of months then upgrade me to unlimited on the phone (even tho I was already) they refused. They wanted £85 there and then or they were cutting me off. I asked to speak to th manager and the way I was spoken to was disgusting. Treated like utter trash.
After a long dispute, and explain I had only £10 to last me and that I couldn't pay said £85, I hung up. Not even 30 secs later, we were cut off.

So I changed my provider. I went with BT and not so long later I got a phone call from tentel again, explainin I had to pay £145!!! For a cancellation fee. I'm still disputing with them now, I dealt with Emma and am sure his name was Ben. I don't appreciate the way me and my partner was spoken too.

If you have any common sense don't go with tentel. To be honest they'll just try con you out of money.
  • Speed
    2 stars
TenTel  
We struggled to find a provider and one of my friends recommended tentel , so we approached them for broadband for my mum , the service centre couldn't have been more helpful and my mum is overjoyed with her broadband and the customer service she has received
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
TenTel  
Awful experience so far .went live a week ago and still waiting as seems to be some sort of a fault after going through the same procedure on the phone for a few days and got no further, now waiting an outcome as they only raised a fault 24 hours ago!!! How I wish I'd of come on here and checked out the reviews first.all the waiting game not great when a member of family depends on this as they're housebound .Not impressed
  • Satisfaction
    1 star
  • Customer Service
    2 stars
TenTel  
I bough you broundband one month ago...I paid you. Actually, today I don't have Internet in my home!!! I called the costumer service for 100 times, 2 engineers (totally incompetent) come in my home and ... nothing! I try to talk with the manager but it's impossible!!!! I loose money, I lose my time for you!!!! What do you think that I'm a dog or a man??? It's unacceptable!!! Tomorrow in the morning I will go to the police! Shame!
  • Satisfaction
    2 stars
TenTel  
Poor service. Still waiting 1 month later for internet. Engineer didnt arrive when I had taken a day off work to be there. Still trying to charge me!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
TenTel  
It was explained to me when I had to get a new provider due to shocking customer service from my previous provider so I decided to leave them, the agent at Tentel explained all the regulations and that it would take 14 days and that I had to just sit back and "they would do all the work in the background" I had an amount of trepidation however I had my services switched when they promised and was utterly delighted with the overall service from contact to conclusion.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Aberdeen TenTel  
My ten tel service is very good I am very satisfied and it actually started earlier than they first told me it was ment to start on the 15th but few days before I got a txt from them informing me that it will start a day before I got free router plugged it and it connected straight away the speed is also good no problems at all so I don't know why people are negative about them I guess they don't know how to use a pc properly or aren't patient enough I was with talk talk before and it was bad not good poor speed loss of connection bad customer service but ten tel is really good would reccomend it really satisfied works better than I thought it would
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Aberdeen TenTel  
Overall a good service. I did have a problem with broadband dropping out but when I rang about this, rather than try to fob me off like so many other firms, they immediately changed the router settings remotely and the problem never recurred.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Aberdeenshire TenTel  
Thought I would try out TenTel as they seemed pretty reasonable for what my boyfriend needed . Really impressed as easy to set up and good to deal with a UK call centre. Phoned up twice and call answered quickly. Staff really helpful and pleasant , big improvement from my last broadband supplier. Really happy I chose them for my boyfriend .
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Airdrie TenTel  
Within just three hours TenTel had explored the broadband options in my new temporary accommodation and set up my contract - I will receive my router and be live within the next two weeks. Fast, reliable and excellent customer service so far.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
Auchterarder TenTel  
What can I say? I went with TenTel as I thought the short contract and reasonable pricing policy looked really good. They seemed to be a small company, so worth supporting.
Once I had migrated to their service, I soon found problems with their service. I couldn't stream Netflix or Amazon Prime anymore and DNS resolution times were dire to say the least!
I did try to contact customer services, but they don't answer calls. I'm an IT networks and systems engineer, so have a good knowledge of the infrastructure involved, but couldn't get any answers from them. To get a reply, you have to post to their Facebook page. Not good!
Next, they charged me for all my calls despite having an unlimited call package. I contacted them about this (via Facebook again!) and was promised a refund in 5 days. This never arrived.
After chasing them up again, they promised a refund on my next bill. Yet again, they couldn't handle this job either. I got a partial refund only.
After 3 months with them, I have now had to cancel my direct debit and move elsewhere. The customer service is simply that terrible.
Please, take note and strongly consider this company. There are loads of great deals out there if you do your homework. Unfortunately, TenTel is simply not worth the hassle.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Aviemore TenTel  
Was told I had to pay £65 for a line installation fee was nowhere to be seen when I was joining up once I had paid the installation fee the engineer did not turn up on the date he was supposed to I did not even receive a hub then I made a complaint about this they told me they would make another date for the installation engineer to come out and fit a phone line that I already the date was a month later that means I was without Internet for 2 months cancel the whole lot ask for the money back absolutely ridiculous who waits 2 months for Internet to be fitted did not even receive a Wi-Fi box worst service ever
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aylesbury TenTel  
I have only just switched to this provider after buying their "Uo to 17Mbps package. I was mortified to learn that my provider (according to several speed test companies was in fact Talk Talk.

Despite buying an "up to 17Mbps package" I was told by Tentel that the fastest speed I will ever get will be 11.5Mbps. I was not told what the minimum speed would be. I have done six speed tests and they have all been 4.1Mbps. Tentel say that is perfectly fine and are comfortable with that.

Buyer beware.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnsley TenTel  
Not yet spoken to customer service. But broadband service i have is poor.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Bedfordshire TenTel  
VERY poor quality of service. I pay for up to 17Mbps and actually I'm getting 2-3Mbps most of the time. I'm waiting for weeks for them to do something about that but still getting information that they are investigating the issue without anything happening. Stay away from this provider
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bermondsey, London TenTel  
I don't often add reviews, but just wanted to praise Tentel on their service around the activation of my broadband. Early days on reliability, but no issues experienced so far (a week in).
The fact that they allow for a 6 month contract is perfect for me while I am in a short term property rental. No other broadband supplier would even entertain anything less than a 12 month contract, even my previous supplier who I had been with for 10 years.
Well done Tental - nice to have a company prepared and able to deal with real world scenarios.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Billericay TenTel  
Received a call from tentel offering me a really good package deal, the salesman was really nice and friendly and I thought from that conversation that tentel was going to be a great company to get my broadband package with as the guy was happy to help with any queries I had, my new line was arranged to be installed so I booked time off work to accommodate this as I was told there would be a charge if I wasn't home, I was then told there had been a mix up with the date and had rearranged, I wasn't happy as this meant I had to rearrange my day off work, but mistakes can happen and rearranged my day off work again, as I needed other work doing in my home I arranged that all on the same day, I have received another call to rearrange my installation due to some mistake!!! This customer service is unacceptable and have now cancelled and will be taking my custom elsewhere
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Bingham TenTel  
Lee was very helpful and pleasant to talk to, he kept to his word and called me back at the time he had first stated. He explained the package thoroughly and understood what it was that my partner and I were looking for in terms of a reliable and cost effective broadband package. Looking forward to the service going live. Thanks.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Birmingham TenTel  
NEVER SIGN UP WITH THIS COMPANY! They have tried to charge me over £300 in fees for over usage despite paying for 'unlimited' internet. My partner foolishly signed up with them without my knowledge after this when we moved in together, and they said we did not have an appropriate line and it was going to cost £70 to fit a new line. Despite numerous calls nothing happened for a month until he made a serious complaint and all of a sudden the line miraculously worked the next day! To top it all off, despite cancelling my contract and moving out in DECEMBER (5 months ago) they continually try and charge me every month for my old flat's internet. I have called every week for months and the employees are very nice people, however I have asked to speak to the manager once a week for 5 months, and every time I have been told they are unavailable and will call me back. Have I received a single call back since December? Not a chance! DO NOT GO NEAR THIS USELESS MONEY GRABBING COMPANY NO MATTER WHAT!!
Birmingham TenTel  
i tried tentel for 6months after reading some poor reviews.i have to say from installing a new line (spreaded this cost over 6mnths) i have never had any complaints be it customer services or broadband,i have now gone for a 12mnth contract.v happy overall with ten tel.no complaints only given 4 stars as no one is perfect.lol
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
blackpool TenTel  
Had been quoted the wrong broadband speeds, ended up with terrible internet and had to fork out £40 to get fibre.

On top of that, nobody ever answers the phone. They cut my internet off for not paying when I've been trying to pay for a week.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bolton TenTel  
After initial difficulties success
but the customer service are second to none see my Facebook comment
I would just like to say, If you are looking for a great broad band service with a six month or longer or rolling contract, you could do no better than TENTEL. After some blips with connection faults it is now sorted and the customer service couldn't be more attentive!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Boston TenTel  
I have been very impressed with Tentel, right from the first point that I contacted them.
The Customer Services team are very helpful and answer any queries very promptly.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Boston Spa TenTel  
Totally discusted never responded to a complaint quick enough, took nearly a month to get a engineer to come round to check the fault, sent me two routers made an appt for an engineer to check inside ariels never bothered to turn up had no internet or anything then threatened to charge me when I cancelled wouldn't reccmmend to any one
Bridgwater TenTel  
Complaint - Absolutely despicable service all around. You literally cannot hook up internet to save your lives. I moved into a new property, My current router would not work in the new property. Rather than pulling your finger out and sending an electrician you made me do a bunch of tests. One was to buy a telephone. After this you thought you would wait 5 days until you tried some connection tests. Once this failed you then sent me a new router which also did not work. You consistently kept me on hold for 25 mins at a time fixing absolutely nothing. You never apologised once for all of the time I have been on the phone to you. I threatened to go with another provider and you still put me on hold. I was supposed to speak with a manager - Guess what? The manager never picked up the phone. I want to make sure that I have not paid for internet for the last month as that is how long it has taken for you to get absolutely nowhere. Your a huge waste of time and I will be leaving bad reviews everywhere possible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
bristol TenTel  
Ok.Here's the thing. I agreed a six month deal with Tentel last October 2016. It is now veering towards May 2017. During this time I have moved to a different flat as a result of a fire. I communicated with Tentel via email and the whole thing ran like accurate clockwork. The little known about company dealt with everything which needed to be processed during the move. I was almost a month without a service simply beause i had nowhere that I would be settled for nearly 4 weeks. Tentel worked out a pro rata on my account and in fact balanced it to allow for my time without broadband as a zero balance. So I didnt pay for the moves transition period. The only time Ive had to speak to customer service is when my direct debit has failed. Not their fault. Mine for having insufficient funds. Again these guys have gone out of their way and ensured that they helped resolve in the best way. To finish off Tentel is cheap. The broadband service runs smoothly. ilI will remain as a customer indefinitely. Without any doubt
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    5 stars
Caerphilly TenTel  
My go live date was almost a month ago. I still don't have any internet. They've screwed me around for weeks and still have no idea what the problem is, so they're sending out another bt openreach engineer, even though the last one said the line was fine. Literally the worst experience with a broadband company I've ever had, and I move around the country a lot, so have had experience with lots of different companies. I was seduced by the 6 month contract and am currently regretting it! My advice would be to stay well clear of this company. Their customer service seems ok, except for the fact that they never call you back when they say they would. I'm thoroughly frustrated. Writing this so you don't have to go through the same thing! Stay away from this company, unless you enjoy paying for services that you never receive!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Camberley TenTel  
GUYS, PLEASE STAY AWAY.ITS TRULY PATHETIC IN ALL RESPECTS.TRUST ME YOU MIGHT SAVE IN BILLING BUT THEY MAKE SURE YOU PAY TWICE IN CALLING THEM.BELOW IS MY STORY:-
"I applied for Tentel on 20th Sep 16 as they are the only one of the few who provide six months contract but to add to my perturbation i am still with without internet.After my dedicated follow up i got my router yesterday but there is no active line.I still dont know when i will get my internet.On top of it i am paying BT £7/day for WI-FI hotspots.I hope i would have gone for yearly contract with them.

STAY AWAY PLEASE,

Manjit
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
CASTLE BROMWICH TenTel  
The entire process to order the product online, to get set up (a Openreach engineer had to come to an area outside my new apartment to make some settings) and to install the devices (router and Roku stick) was very smooth and couldn't be easier. Great stuff! Also I was informed in a very clear manner every time something was happening or something changed in the process of setting up. It was a better experience than what I experienced at some of the main competitors (Virgin, BT) that I used in the past. The fact that they offer a 6 month contract (as the only provider on the market) makes it even better.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Chelmsford TenTel  
Absolute rubbish - don't waste your money.

My housemate asked to terminate the contract so that we could trigger the 30 days notice in time for moving out next month. They immediately terminated the service instead, although of course still expected us to pay for the next month.

Mistakes happen and perhaps they were confused (somehow), so we called them - only to get the run around and told the manager will "call back within 24 hours" - which is not good enough.

I have an online chat transcript where an argumentative lad tried to tell us that we terminated our service. He also fabricated a supposed phone call that we did not receive, and mentioned this several times in the organisations defence (still not sure what point you were trying to make, "Jonny").

After getting him to send me the e-mail where we terminated out *contract*, he then refused to answer questions such as "Did we terminate our service?"* and refused to have a manager call us that day. He did tell us that we could pay £40 to have them undo their error.

* After I asked the question a few times requesting a yes/no, Jonny eventually told me "Yes you requested to have your service terminated immediately" which contradicted his earlier protests. Idiot.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Cheltenham TenTel  
Terrible Service.. Took my money, engineer never even bothered to turn up. I had to ring several times to be told they had cancelled my appointments?? No apology.. I wish i had read all the other bad reviews...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chesterfield TenTel  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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