TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 6079 customer ratings since 2019-12-03 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6022 Customer Reviews for TalkTalk

Reviewer Location Reviewing Date Ratings
Doesn't even deserve a star. **** wifi all day, that only lasts for seconds then turns off for a while again. We might only have 2 hours of wifi per day. Called several times, all they can say is that 'there are some issues'. NO **** SHERLOCK thats why we call. Don't waste your time or money, not worth
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Oxfordshire TalkTalk  
Internet speeds of less than .80mbps. Talk talk are trying to blame the poor connection on a faulty route, although the previous 3 they have sent have all produced similar speeds. I will be cancelling as soon as possible.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    3 stars
barnsley TalkTalk  
Worst broadband & phone company ever
broadband speed is slow & unstable even cutting out, you'll also be pestered with useless phone surveys if you miss a payment they'll slap an extra charge on you're bill, this is a horrible company, you've been warned.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Liverpool TalkTalk  
I have never had so much trouble with broadband.

Initial set up was a nightmare cost me a lot in mobile phone calls throughout the whole process.

Poorest speed i have had across 4 different providers.

The supplied router is terrible continuously resetting it.

Waited at home for 3 appointments (All day time slots) before engineer made it.

Was supposed to receive vouchers when they didn't arrive they firstly refused to send them. Eventually I agreed to 1/2 the value still haven't received them after a month.

And that is without taking into consideration the customer details being stolen twice.

I have no positive comments for TalkTalk looking forward to to the contract coming to an end.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle TalkTalk  
Never get the quoted speed.... so upgraded to fibre and even that doesn't match what I should be getting
Customer service is an absolute joke, don't know how to help, can never answer ur question cos they don't have a clue what your talking about and always want to pass u on to someone else! I've had a couple of bills shoot up for no reason at all and had to fight with them to get it lowered to what it should be! I call mobile team to speak about my sim only plan and they tell me they can't help that I then need to contact customer service to speak about my account! I was told 4 weeks ago I'd get a call back about a reimbursement I was to relieve and surprise surprise.... no one's called and when u call them I get told someone will contact me! Only thing they do quick enough is take your money! I'm not racist but why isn't there an English call centre? I keep getting told that I can't be understood! Overall talk talk is a joke in every department and I highly advise anyone thinking about joining them to avoid and go elsewhere
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
glasgow TalkTalk  
Worst customer ever
. They lie saying they will contact you but they dont. unusable brodband bright sparks engineer came, told me the problem was outside. No answer from talk talk even after ringing them several times.
Moving to BT. Save your money everything is ok with talk talk until you have a problem.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bedfield TalkTalk  
If I could give the speed and reliability 0 stars I would.
The speed is glacial, and has been getting worse.
There are times when I think dial up was faster, well actually sometimes it is as slow as 56K.
Line was OK with sky, but with Talk Talk it just gets worse.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Dudley TalkTalk  
This company is literally the most awful company ever. Don't think that when you join this company all you'll be paying is the price stated. They charge different prices randomly throughout the year, You'll spend all your time and money calling them just for nothing to be sorted.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
MATLOCK TalkTalk  
Appalling customer service..
After waiting for 2 hours for a call back, they tried to blame my laptop rather than their router, though I could connect using a different network, or different router on same phone line.
Was told he couldn't help, and to reset the router and call back if it didn't work.
I said that wasn't good enough and he had to call me back, and after another hours wait he called back just to hang up on me after I said hello
Now no response from talk talk at all.

I would not recommend talk talk to anyone
Ayr TalkTalk  
I agree, AVOID AT ALL COSTS WOULDNT USE EVEN IF IT WAS FREE. Average time on phone for customer services is 1hr. Average calls to sort out 1 issue is at least 10. I had tv package too but never worked. Paid to break contract it was so bad. Now with SKY. Brilliant customer services. 5 mins on phone
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Stroud, Glos TalkTalk  
I highly DO NOT recommend this service. They disconnected my internet and they took off my last bill without the disconnection, which made me wonder why not and I have waited for months for it to deduct on my direct debit. Few months later and a bill came through my door and I learned that they did not cancel the services and they keep taking money off me and I haven't been using the service for months, it was clear that I have talked to them to cancel my account and they did not. They have poor communication in their customer service, as I have clearly said that I don't want to use the service anymore and their customer service and I agreed that I will be paying the contract breakage fee. The most annoying part is they did not cancel my service and keep charging me. Every time I call I'm spending so much money as they often put you on hold and make you a long time. So not happy with the service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow TalkTalk  
Awful stroppy customer service. Numerous engineers who can't make broadband work and I'm in London. Website hacked. Useless. Stay well away. Awful. Dreadful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Awful company... do not touch them, their customer service skills are non existent and they are holey incompetent.

We moved house after our contract with talktalk ended and switched to virgin, everything was fine until 3 months down the line we get letter from a bailiff saying we owe talktalk £96.... after several hours on the phone with them and trying to explain that we had cancelled I eventuality got through to a manager who said that because I hadn't 'officially' cancelled there was nothing he could do. I had informed them that I wanted to cancel using the online chat service and my request was kindly accepted by the customer service agent I was chatting to!

Despite all this they still maintain I had to pay but agreed to reduce the fee by £20 as they could see that a mistake had been made on their behalf.....

I would strongly advice anyone to stay well away from this cowboy outfit.
  • Speed
    4 stars
  • Reliability
    4 stars
TalkTalk  
Firstly of all talk talk is unreliable. While I am making this review, the connection fell to one bar and I am right next to the router because of Talk Talk i lost all my work i was doing. For the people who are considering buying this I plead you not to. I find this experience dreadful. I had to use my phone data to use the internet and to do my work. If you mostly doing work through internet don't get Talk Talk.
England TalkTalk  
If I could give no stars I would. I spent more time on the phone asking for help than I did receiving any broadband service!! 'Customer service' was the opposite of its title!! Just before I reached the end of my tether with the complete lack of service, I had no broadband for about 3 weeks. I was having to connect to my neighbour's wifi 2 doors down and when I told the moron on the phone, his attitude was that I had access to the internet so what was the problem!! When I wouldn't back down he also tried to charge me for a technician to come round, when all I needed was a new hub!! In the end I gave up and went back to BT. When I argued about paying for the most recent period of time where I had no service, they just ignored me and kept chasing me for the money I didn't even owe. They actually sent it to debt collectors in the end so I just gave up and paid it.
I have never before or since experienced a company with such rude, unprofessional, ignorant employees who possess a complete lack of integrity and moral code!!!
Still angry. Don't use Talk Talk. Use ANYBODY ELSE!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnet TalkTalk  
We are new customers and the broadband system works perfectly for us. but we have been trying for 3 weeks to register in my account in order to access our invoices and services. Talk talk has my email registered where they send me the payment note that I have to make but I can not register in my account. When at the time of registering income my landline number and my account number sometimes offers me the possibility of going to the next step where in my email I receive a 6-digit code that I write in the corresponding box, never later than 1 minute and always the answer is that I can not continue because it has expired. On several other occasions he says he does not recognize my email. I've been talking on online chat for hours and they have not been able to solve me. Also by phone on 3 occasions and they tell me that they have to raise an escalation to the service to resolve in 24 hours and it did not work and I did not receive any email back. In seems that the system is blocked. How can I solve?
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    5 stars
Eynsham TalkTalk  
Do Not ever Think that you will safe money if going with talktalk, regardless of their "package deals"
I have been with virgin for long time, then moved to talktalk cuz i thought i could save more money and it would be just little bit slower , in fact i thought i would get 17mbs, but i got peanutz dude!
LISTEN If you got more then 2 people in the house using the internet, it will slow down, you wont be able to stream videos, because the other guy is watching something on the tv box with this ****** connection.
Trust me getting a 4g connection is even faster!

Everytime i try to watch something online i cant, because the connection supports only 1 person i guess. Talktalk charged me 60 pounds for a engeener that never visited and forced me to pay it. Talktalk forced me to pay another 40 pounds for fiber optic conection which i never got because they couldnt provide it to me at that address. I tried all my best to quiet it, but if ANYONE CAN HELP ME, please how can i quit this rubbish provider.I once did when it was under my mums name, but they let us quit just because the engeener couldnt find my flat for 4 times(4 different appointments, was waiting for each 2 weeks, to get line installed in new flat. As talktalk is a incabable group i went to virgin guess what, the engeener came within 4 days! AND ALL SORTED!!!!!

ps would give 0 stars at customer service a d broadband speed if possible!

dont get trapped and choose different provider like bt , or virgin if you use alot the internet.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
london TalkTalk  
Broadband itself was fine. I had no problems with its speed or reliability. However the people I spoke to when my contract ran out were pushy and rude and I was misinformed which later I ended paying dearly for. And then more and more phone calls had to be made in order for me to not pay through the ear for something I wasn't aware of and each time the people were rude and unhelpful and nothing they said got done. Eventually I got out but It wasn't easy at all.
  • Satisfaction
    3 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Salisbury TalkTalk  
Internet connection frequently dropped; customer services poor. The only aspect that is adequate is the broadband speed (on the rare occasion that you are actually connected to the internet).
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
London TalkTalk  
The WORST COMPANY EVER. STAY AWAY FROM TALKTALK. Their customer service is appalling, they say they will phone you and they don't, they give you wrong information. You NEVER speak to someone in the UK, ever. Etc., etc.

AWFUL.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
United Kingdom TalkTalk  
All I can say is absolutely disgusting rude abusive incompetent staff. If you enjoy spending hours on the phone getting nowhere,questioning your own sanity this provider is for you. The customer service can give even the most placid person anger problems. Oh and also, totally hopeless and they take your money for services not provided.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
uk TalkTalk  
Talk talk have been awful from day one internet drops out constantly, told them this and they offered me an upgrade if I paid, I thought i had already paid for an upgrade when I moved to fibre optic. Called then again today as oddly enough speed tracker doesn’t work, the call cut me off and sent me a message saying if they don’t respond instantly get on with your day... shocking! I called them again to be told I can have a paid for upgrade again, I’m sure the technical team are just sales people. Contract ends in June so looks like they have permission to take my money and give a rubbish service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
TalkTalk  
Appalling. Can't get through security as was set up with AOL about twenty years ago. Wanted a new router but would not provide without changing land line. Pay £27 a month just for internet - going to cancel direct debit. Cant speak badly enough. Wanted to leave zero stars but system wont let me
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
COLWYN BAY TalkTalk  
an awful company, you dont know how much they have troubled us, they charge extra and its their own fault. a stupid company, i must say. dont go to this company because you will waste money and time. talk talk think because you pay direct debt you wont see how much you pay and can charge you money which will eventually make you poor. trust me, they are MONEY BEGGING LOSERS. thankyou and take account this review before you buy talktalk services and become POOR.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london TalkTalk  
I changed over three days ago. What a terrible mistake. The service breaks down intermittently eight or nine times an hour. Customer Service is useless. You are left hanging on the phone for hours . I am going to break my contract and move back to BT and let talktalk take me to court. They are appalling. DO NOT MOVE OVER.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Leyton TalkTalk  
Truly one of the worst services I have received from any company for anything.

The internet is low on speed and constantly breaking down - which in it's own right wouldn't be the biggest problem... but the customer service, oh my lord.

An absolute piece of trash company, avoid at all costs, if nothing breaks you will be fine, but if it does you will be struggling. Dirt cheap - you get what you pay for.

Rant over

(Currently on my 7th call to customer service, over 3hrs on the phone in 3 days, the online chats are 'busy')

Trash
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Harro TalkTalk  
Do not use this company. I have had multiple problems and I have been charged a stupid amount of money to fix those problems when I was told I would not be charged. I would give them 0 stars if I could.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
They set it up to start working in December it didn’t work I called them several times and they couldn’t find my account every time then when they did I was with technical support for over an hour every time and it would never fix it they wouldn’t send out a engineer if when I asked after the third phone call. Then the modem stopped working I called to cancel which took over an hour and they then said I will be charge a cancellation fee EVEN THOUGH IT HAS NEVER WORKED. They then refused to cancel my contract saying the internet works when it never has and my modem is dead. NEVER USE TALK TALK EVER
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crouch End London TalkTalk  
I too was sucked in by the cheap prices. But it is true what they say you get what you pay for.

Talktalk were an absolute joke they over promised and under delivered. took £70 out of my account when they told me the set up fee would be free no one even came to my house I done the set up myself and wouldn't give me a refund. On top of that when I did say to them that I was leaving they said can I give my box to someone else. NO CARE FOR THEIR CUSTOMERS. all round rubbish service and the speed for fibre optic was so rubbish I ended up using my phone data instead. NEVER AGAIN AND I WILL NOT BE SENDING ANYONE I KNOW YOUR WAY.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
hertfordshire TalkTalk  
One of the worst customer service ever .I really don't understand how they are operating stay away any potential new customers. They even left a hard search on my credit file even though they owed me money ..
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
WALSALL TalkTalk  
Broadband cuts off all the time, the speed goes to zero. Customer service is terrible, they have no idea what they're talking about and they're rude. The home moving experience was horrible as well. DO NOT USE THEM!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
South London TalkTalk  
Unfortunately, in October 2013 I made a major mistake of changing my provider for broadband and telephone to TalkTalk, if you want to maintain a level of sanity, do not go anywhere near talktalk. They sell you one thing and charge you something else,Their customer service reps are completely incompetent,one of the most aweful service . Beware guys think million times before u get your service. i don't have internet in my house for about 18 days now. I have called then so many times but still the problem is there. I then had to wait two weeks for an engineers visit, who told me that the problem was caused by the signal being split going into the box, and that this was a common problem, and that I would need to get a signal booster because Talk Talk don't provide them. This possibility was never mentioned to me by Talk Talk.
RUBBISH Average speed 1.9MB, customer service really bad.Really rubbish service. Better to pay more expensive service but reliable.
This is the worst company I have every dealt with. I paid my bill including the phone line & broadband 1 year in advance on a discount rate & they are still charging my debit account a monthly charge for the broadband & I spoke to their customer service 10 times about this mistake but no response. As others have said on this forum, the customer service is absolutely appalling.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham TalkTalk  
Horrendous customer service experience. After spending 10 mins over phone just to verify account, spending another 15 mins to conduct some test , the customer service says "their" systems are down and I should call back in another 2 hours. Asked to transfer to cancellation team and then put on hold for another 5 mins just for some one else to pick up the phone. Horrible IT set up for an internet service provider company.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Sutton TalkTalk  
Worst of the worst!!! Don't get closer to this company!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
london TalkTalk  
worst company ever to many foreign call centers and always having price increases anbd with the data breaches cyber attacks etc this company should be shut down as personal data is not safe
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
cleveland TalkTalk  
Worst broadband ever. It’s been 1.5 years with talktalk and I never had a reliable connection even for a week since day 1. I am tired of calling them and even made formal complaints but they were not able to fix my broadband. 2 times they cancelled my contract and charged me early cancellation fee with me calling them. But I am very happy my contract is finishing next month and I am leaving this rubbish provider with rubbish service. I will never ever go back to them not even in my dreams. I wish I could minus stars from them. I wonder who gave them more than one star.because they worth nothing and should be sued for giving wrong information about their broadband if you are getting 0.5 mbps then you are the luckiest man on earth.
London TalkTalk  
I wish I could give them less than zero stars. I have been with talktalk for last 1.5 years and can’t wait to move to another provider. If like to talk for hours on the phone and pay for no internet connection then talktalk is best for you.
  • Satisfaction
    1 star
  • Customer Service
    1 star
London TalkTalk  
The worest experience I have ever had with a company, if there was a rateing of minus 10 I would put that without any relactance. I had four appointments to install the braodband and all of them failed for lousy reasons, the engineers they work with at openreach are the worst kind of human beings. I have been waiting for more than a month now just to get a damn broadband installed
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
I Regret going for this cheap deal, with worst internet connection, the speed is unimaginable slow if you connect you smart tv and any other device, I use to be with virgin which was most reliable service and best connection speed, but paid always to much all months.
If at least the speed would be good I wouldnt mind, but all is crap with talktalk.
Do not get it
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
West London TalkTalk  
i have been with talk talk just over 2 months now and the customer service i have received from them as a whole is disgusting. My bill was sent out on the 28th and not due to be payed until the 7th. I kid you not hours after i received an email on the 28th I was harassed by talk talk via email and automated voicemails on my landline said saying that we owe them money the fact of the matter i did not owe them money until the 7th if i did not pay the bill when it was due which i did pay days early and i still kept receiving these annoying messages and calls. I then received a call from my mum asking did i pay the bill as talk talk have called once again saying we owe them money they then con her out of paying another 33 on top of our phone bill which was 45 pound, i then call to ask why they took this amount of my mum as i had already payed this they stated it was due to trying to take money out of the direct debit set up and it was rejected which was complete and utter crap as they were not due to take the bill out on the 7th and i payed this on the 3rd and they then took money again off my mum 5th. I rung up and asked for a refund because there was no need for them to take this amount of my mum for starters this was on the 5th and i have received conformation of refund via email. it is now the 12th i call to see where my refund is and they tell me my direct debt (which they supposedly tried to take money out of reason being they took the extra 33 pound but was rejected) was not set up and it has only just been set up so i now have to wait another 7 days. Do yourself a favor and avoid joining these bunch of idiots who do not know what they are talking about and can barely understand a word of English!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Griffin TalkTalk  

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