TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 6079 customer ratings since 2019-12-03 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6022 Customer Reviews for TalkTalk

Reviewer Location Reviewing Date Ratings
Rubbish
Cheap, unreliable, crashes for hours so no tv or anything else for hours. Changing back to Sky.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ash, Canterbury TalkTalk  
Terrible company, have had no emails for 15 days now. I have rung every single day as instructed but all they say is they will escalate my problem and for me to ring in 24 hours.
How hi can you escalate after 15 days????
I have lost work because of this useless company and now have changed my provider. Please please don't use Talk Talk.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Ashbourne TalkTalk  
On request to leave Talk Talk I was apparently 'locked' into contract I wasn't aware of and they want to charge £138 to leave!! Although offered discounts to stay and forced to stay due to costs, I have lost out on a very good deal with Plusnet. Cant wait to leave and will never renew with Talk talk again!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
ashford TalkTalk  
TalkTalk is cheap, but you get what you pay for. The broadband service was slow and dropped out frequently.

There were multiple problems with billing. Either they would bill me too much or they would apply credit to my account and take it away again, creating confusion that they couldn't understand.

I once made an official complaint about the billing mess, and they never even bothered to reply.

Their customer service is really poor. Their call centre staff are all overseas and have poor English. Even if they understand the problem, they have no ability to help you. You have to spend ages waiting to talk to someone.

Add to this the fact they they apparently treat your personal details with no care at all, allowing them to be stolen and used by fraudsters, and you're left with the UK's worst broadband and phone provider.

Avoid like the plague.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Ashford TalkTalk  
If I could give less I would. So after signing up for and paying for TalkTalk’s WiFi they managed to set up a direct debit... that’s it! The day of my “go live” date no engineer turned up and I hadn’t received either my welcome pack or the router I was supposed to have gotten days before. The explanation was that the engineer required extra parts and they would call me the next day to let me know what was happening. They did not but when I called them I was told that they had cancelled the account because it had timed out because they had failed to order the engineer the parts they needed on time. Meaning I would have to place a new order with them (at my own expense) which would take another 14 working days. No offer of any form of compensation and although I was told that they “understand” I only got an apology for the inconvenience not their gross ineptitude. After speaking to them over the phone and asking to be transferred to a manager I was instead passed to another rep 3 times before eventually being transferred to a manager who offered precisely nothing but promised that if I took out another order with them they’d monitor it to make sure they didn’t screw up again and that they’d get the sales team to call me in 10-15 minutes as he couldn’t transfer me directly. 45 minutes later I took out a contract with BT as I still hadn’t heard back and had my problems sorted in less than 12 hours. If TalkTalk ever bother to get in touch with me again I’ll give them an ear full but I suspect they value their customers so poorly they won’t even try!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ashford TalkTalk  
Really awful internet speeds, always cutting out. Also upped my price to a different tariff without telling me and started charging £30 instead of £20 after my contract ended.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ashford TalkTalk  
Our exchange is a small village exchange, 900 residential lines, 40 business lines... copper cable only.
For 8 years I struggled with TalkTalk Broadband paying £15 for broadband plus a mandatory £7.50 for Broadband Essentials (never did find out what that meant).
I had rubbish service all those years AND each time I contacted TalkTalk I was made to do the same stupid 20 tests. The problem was never my system or my phone line.
After years of discussion on TT forums I was told by a TT Moderator 'insufficient bandwidth - it will never improve' yet still TT kept taking £22.50 each month for a service they blatantly failed to provide. Through a 'contact' I was able to see inside the local exchange and WTheck! there was Local Loop Unbundling BUT not to improve my speed to actually cram my line in with other TT lines and squueze them into fewer BT lines going onwards. So LLU resulted in reduced bandwidth and rubbish service.. often less than 1MB download!!

I'm now with BT since 4 months and ALWAYS get 6.8/6.9MB download, without fail!! and it's cheaper.

Cheating TalkTalk knew they were doing things to maximise their profit by stuffing the speed of customers.. How bad is that!!!!!!!!

Maybe TT service is OK in larger, more modern exchanges, BUT if you are serviced by old copper wires then get to BT because TT will only take your money.

Gee, how I dislike the bad business erthics of TalkTalk.

Even the CEO management team acknowledge the above info but refuse to consider any refund.

What a bunch of poor service providers!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ashford Kent TalkTalk  
So I am going to break down my so far a "brief" experience with Talk Talk Broadband so far.

HOW I GOT A TALK TALK CONNECTION:

My wife & me, we purchased a new house and we needed a Fridge to store all the food. So one fine Saturday (21st of April), we walk in to our local Curry's PC World and select a Kenwood Fridge Freezer (quite a huge for a £300 refrigerator). We got it for a 6 months interest free finance since we are a young couple completely broke after having our savings all gone on the mortgage deposit. So after filling all the forms related to the finance option for purchasing the fridge, the sales adviser gets the hint that we moved into a new property so she asked if we have a broadband connection already. Reluctantly, but yet honestly, I say NO (because I knew she would try to sell me something that I didn't want to buy). Hearing that, she offered to checks what broadband was best for the area I live in. After running some checks and the internet calculating some algorithms, she says Talk Talk was offering the best deal for a couple (who aren't heavy internet users) living in a house for £25/month (24 months contract) for Faster Fibre Broadband. I am still reluctant since I already knew Virgin Fibre Broadband is the best internet provider in the U.K and I was planning to get one once we moved into our new property. But then, the sales adviser (I wish I knew her name because I am thankful to her and I will reveal as to why in a while) tells me that if we get this broadband, we would be eligible for a £50 Curry's PC World Voucher. (WooHoo!! I like free vouchers) I look at my wife. She knows I want to use that voucher when I buy a new computer. The look she gives me, I knew she wants to use that to buy a new washing machine. Lol. Nevertheless, Free Voucher. I'm in. I sign up for Talk Talk Fibre Broadband (Faster version).

THE WAIT:

So we move in to our new house with no internet (26th April). I check my letter box, and I see a letter from Talk Talk stating that I would be receiving my Wifi Router in a couple of days before my Go Live date of; 4th of May [midnight] (May the 4th Be with You). I check my remaining H3G (Three) 3G data. I have around 2GB or data remaining until my monthly allowance gets renewed. I will have to subsidize my usage until then. My wife checks her remaining allowance, her's is better but she is an "Instagram-er" so I tell her to limit her usage until we get the connection.

April, 30th

We get our Wifi Router in a neat little box. We are anxious. We are low on data. I have 1.5 GB remaining while my wife has message from H3G saying she has 600 MB remaining. I suggest my wife we contact the customer service to see if we could get the Go Live date pushed a bit earlier than the 4th of May. I ask her to call the customer services number (She is more confident on the phone while I am with the keyboards). After dialing the numbers, and dialing some more as per the automated voice instructions within the calls, my wife gets put through to an operator (I will not mention his name because my wife thinks he might get in trouble if Talk Talk reads my review) who says his work is based in South Africa who also happens to be of Indian origin (My Wife & Me were born and brought up in India as well) so this chap starts to be friendly and starts talking about India and he mentions how he thinks a lot of people in the UK are addicted to internet. (LOL) And says he would endeavour to get our go live date forward.

May, 2nd

My wife's 3G Data is exhausted and will only be replenished after a fortnight.
I check my data, 800 MB remaining, I am confident, I will survive.


May, 3rd (The Internet is Tomorrow)

I check www.bbc.co.uk like I usually do. According to a survey, they say, Talk Talk is the worst. Damn it. I am worried now. I go online to see how customer's felt about the service. So I am here in this very site; lots and lots of negative review with occasional 5 Stars review. But I am aware that only people with bad experience tend to voice their experience while the people who have had good experience don't really bother putting up their review. Gosh!! lots of bad reviews. I see that the broadband speed depends upon how far we live from the Telephone Exchange. I quickly check how far do I live from my local telephone exchange. I happen to be 3.1 miles away according to Google Maps. I don't know whether that is good or bad. Well, I guess we will just have to wait and watch.

We are back home after work. It is 7 pm. I set up the router to console my data hungry wife. I tell her that she can use the Wifi first thing in the morning (as tomorrow on the 3rd of May would be 4th, the internet day). It was quite an easy installation. Clear instruction on the Box. I switch the router on. Lights start to blink. Yada yada yada. Easy Peasy. I offer to set up the Wifi password on my wife's OnePlus 5 phone. I input the password and hand over the phone to her.

After a long day, I lay on the bed contemplating the movies I would watch online, the TV series that I have missed out, the songs I would listen; my wife storms in the room with a glow on her face up and starts jumping around (I've never seen her happier than that other than the time I bought her hamburger back in 2014 when she had no money. She says she is connected to internet. I don't believe her. She connects her phone to our Anker Sound Core Bluetooth Speakers (got it off Amazon for £30. Pretty good product for that price) and plays the song "Simsime Pani" by VTEN on YouTube.
I jump around with her while she dance to the song. Hahaha. It was fun.

Our internet connection went live before the estimated date/time. We are overjoyed. I run a speedtest on speedtest.net, I get a 35 mbps down speed with 9 mbps up speed with 15 on ping. Happy with the result, I take a screenshot of the result, post it up on Facebook. Happy. Happy. After a minute; *Ting I get a first Facebook notification using Talk Talk. I see that a friend from Romania replied to my post with a screenshot of his broadband speed. Frigging 125 mbps download speed. Who requires that kinda speed??? He tells me he pays €10 for his internet. Sigh!! I guess it is true, when you get something good, someone else will always have something better. LOL.

Thank You little lady from the Curry's PC World for convincing me to get Talk Talk internet. I hope you received some kinda commission from Talk Talk for selling me their product.

It was quite a long wait from the 21st April until 3rd of May but nevertheless, I happy with the speed so far.

May, 4th

(email received 3 am)
Talk Talk: You broadband is Live. Lol.
The email states that the internet speed is supposedly going to get even better over the next 10 days period. We shall see. If shall post a review again if I get a reason to become unhappy. But ya, so far, so good.

In short, so far so good. Best deal for the price. Decent customer service. Overall satisfaction after using it for about couple of hours after going live, Great. £600 for two year for no set up fee. That's not bad at all.
  • Satisfaction
    5 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Ashford, UK TalkTalk  
Talk talk more like hold hold get put on hold every time i call pay for fibre to get speeds of 4Mb done on a test by engineer or get oh im sorry let me put you through to managment WHO DO JACK ALL ive been passed about on that phone more tban a person at a swingers party ive had better customer service of a pidgeon who was stealing my chips atleast he gave me one back ffs DO NOT JOIN HOLD HOLD RUN IN TGE OTHER DIRECTION AS QUICK AS YOU CAN
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ashington TalkTalk  
This service is absolutely disgusting. I have been with talk talk for several months and can not use the service I am paying for. The customer service is appalling. After several hours of phone calls over the last 3 months I think I have had one conversation that was pleasant. They either get ratty with you or just disconnected my call although I have been pleasant throughout. The speed is fast when it actually works although apparently the only time it will connect is when I am on the phone to them.I would not advise anyone to take this service as you are paying for something you can't use and they won't let you out of the contract. I don't feel they even warrant one star overall as the service is disgraceful and the only saving grace was one nice adviser who if he has any sense will move to a more reputable company
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Ashington TalkTalk  
supposed to on fibre lower rate,seems to be controlled to very low performance.Tried customer help online,total waste of time and promised call back the following day on my mobile which did not happen.Can i cancel my recently entered contract with talktalk on the grounds of not honouring said contract?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
ashington TalkTalk  
Wow, I have used every broadband in the country but these guys are by far the worst. 0.96mb download and 1.2mb upload for almost £40 per month.

So ive had the broadband installed, but the TV doesnt get installed until next week. However, i found out my cooling off period ends today, which is a week before the TV is even installed?????????????

Now I understand why they tie you into 2 YEAR CONTRACTS and put the COOLING OFF PERIOD TO END, BEFORE SERVICES ARE INSTALLED.
Please be aware.

I called the customer services (in south africa) and they are unable to help improve the speed of less than 1mb. So i have had no choice to to cancel before my cooling off period ends.

Lucky I found this out today. I mean who:
- put a cooling off period to end before the services are installed
- sells broadband at nearly £40pm with speeds of 1mg

Dont trust this company 1 bit.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ashton TalkTalk  
No satisfaction,worst customer service, I have their fiber broadband but never had the right speed.leaving them ASAP.
  • Reliability
    1 star
Ashton under lyne TalkTalk  
Where to start well been with talk talk about a year still waiting to get my broadband to work right.Spoke to hundreds of unintelligble technical service ppl.phoned today and told my local exchange has a maximum bandwidth of 9.5mbps...So why am i charged for 24mb then....oh let me send you another engineer and charge you another £50 er no thanks cant wait for my contract to run out so i can move to another
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
aston,sheffield TalkTalk  
I have been using Talk Talk from more than 5 months. Except the internet speed there is nothing really great to share about Talk Talk. Daily atleast once i have reset/resatrt my Router otherwise it wil not work [ The router is provided by talk talk ] only. And atleast 2 to 3 hours i will get 403 forbidden Error , and few hour internet will not work for no reason. Still I don't have option to quit as i am in 18 months plan [ Any suggestion please]. And the worst part is they suddenly changed the bill plan from this month which they increased almost 4 to 5 pound per month.Fo discussing all these issues i have called Customer care N number of times but it will on queue for hours and hours. Really irritated with such a worst service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
ATHERSTONE TalkTalk  
do not deal with this company becauce they have ripped me of i had a tv sim with my package with in a week of activated the sim they apply charges of 262 within 2 weeks i had only text with it i had not used the internet at all this company is robbing people out of money is anyone had the same experience has me i am going to try and get my money back when you ring them they do not want to know they can not get away with this
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
atherstone TalkTalk  
The most rubbish provider going I've had problems from the word go never had a good service landline is rubbish as well, customer service is none existent, They will keep on talking and you will round in circles with them as they don't listen If could go back in time I would not go with them.They are a waste of space!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Atherstone TalkTalk  
absolute terrible service and even worse customer service I ended up Paying just to get out of the contract early as it was so shocking
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
Attlebridge TalkTalk  
Awful service, intermittent connection at best. They have now banned me from their Facebook page as they didn't like me leaving bad reviews on their adverts. I've been doing this for months but they still the acted quicker than their broadband runs
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Auchterarder TalkTalk  
This company is taking full subs every month, but is not providing customer service or anyway of contacting them.Its using covid-19 as the excuse. They have no face to face contact with the public there should be no issue with staffing.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Axbridge TalkTalk  
Wouldn't touch it even if it's free
Customer service is abroad don't understand
a word of English
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Aylesbury TalkTalk  
After quite a few years TalkTalk have now lost a customer spending approx. 45 per month. My son bought a new computer costing him 500 pounds. It didnt connect to the wifi so i called their scripted customer helpline. No help at all. I then spoke to a Manager who advised that as other devices worked in my home then it was nothing to do with TalkTalk! I advised them that it was a compatibility issue so needed them to fix it. They sent an engineer who changed the router, the service was still poor, no wi-i for my son and the engineer said if this doesnt work then i cant help! Theyre not interested in existing clients just new ones...so i beg everyone not to go with talktalk. I contacted knowhow who changed the security on my router to allow my son to get access. I then called Sky and they are installing in 10 days! I hate poor service and a disregard for customers. Goodbye Talktalk and good ridence!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Aylesbury TalkTalk  
TalkTalk Business installed a business line in my new premises. During the transfer of my existing phone number they messed it up resulting in all my lines and net access being cut off. They said a week to restore it!!!! This is talktalk mistake but I am picking up the full cost that could potentially run into tens of thousands of pounds. No phones, no email, no SIP trunks! In the middle of a global pandemic as if business isnt already hard enough! I was promised a call back within 8hrs (i kid you not!) from a “manager” to discuss my query, and guess what....they never called me back. DO NOT take any service with talk talk. You will be read pre scripted lines at customer service. You will here “i understand” and “im sorry” dozens of times which in itself is extremely frustrating because believe me they have zero understanding of the dire consequences for a small business for this to happen! They will do absolutely nothing to help you out of a situation they have caused. Avoid like the plague and go with a telco who will move heaven and earth to fix a situation they created and understand this type of mistake can sink a business very quickly.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
AYLESBURY TalkTalk  
As a new customer got a date 19th july 2019 then they cancelled the day it with a text message and to followip with a call which never came. Reason for first cancellation was quite silly and seemed an obvious lie . A second date given for installation on 24th july. Today received a similar text to the first time of delay and we might have to postpone to a newer date. Already all the signs are there to not take their services and getting out of their clutches wasn’t easy which is always a bad sign. ( less than one minute of call if you are a calling to join compared to 20 odd minutes of holding if you want to be transferred to the cancellation department and that too they will send you to some wrong department in the end)I have had enough and don’t wish to be their customer.
Thankyou for showings your true colours very early on. I treally am grateful!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aylesbury TalkTalk  
The worst company I have ever dealt with. Customer service is not in the UK unlike what the adverts say, very rude people and you can't understand anything they say. We signed up 5 days ago and we are cancelling today and even that is a difficult task for them...We were mis sold the internet and tv package - internet speed slower than the minimum promised, tv signal is awful. We wanted to log a complaint but their system for complaints was down. We wanted to speak to a manager, the manager was away.
Stay away!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aylesbury TalkTalk  
Just a nightmare you never wake up from. The worst service I have ever experienced. You get sent from one person to another. They never answer the question you ask but rely on a script. Save yourself a whole lot of pain and use someone else. I moved to Vodafone, not one problem.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aylesbury TalkTalk  
Utterly terrible customer service. Constantly being hung up on by customer services, they pretend they can’t hear me when I try and query when they are coming to install my line.

Do not do business with this company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aylesbury TalkTalk  
I have been with talktalk for almost 2 years. They recently offered me fibre optic for £5 extra, I wish I hadn't. Dial up is quicker and the speeds are almost half of my original broadband. When I called their so called customer service, I was told to plug a laptop into the router so they could check the speeds, when I explained that we only use mobiles and tablets on broadband they told me they would send an engineer at a cost of £60 to me!!!!! There was clearly a speed issue when they tested the wifi. I haven't done anything about getting it sorted and I am now going to complain to every regulatory body I can find that will help.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aylesbury TalkTalk  
Have had nothing but problems since join them for phone, broadband and TV. Have had to have a new router for Internet as it failed, have an engineer out twice for the phone and twice we have upgraded TV packages and not been able to access them for days. It is now 17 days since we took out our last package and we still can't access any of the channels despite 5 calls to their customer service and technical departments and 3 promised call backs within 72 hours none of which have happened. Today speaking to their technical department manager I am told they are still investigating the issue I told them about 17 days ago and I have to give them 28 days total to sort it. The customer service is a joke promises of your problem had been esculated to the relevant department who will sort this ASAP. 17 days being charged for channels we can't watch and when I tell them I want to leave get told its £240 as we are still in contract. Yet they are not providing the services they are contracted to do so. Would not recommend this company to my worst enemy let alone family or friends. I can see why Ofcom voted them worst Customer service provider to do with Internet and home phone.
Aylesbury TalkTalk  
I'm so tired of fighting with you @TalkTalk. Everyone have to know when they choose the telecommunications company to not choose yours! 5 months of fighting with you on the phone, I spent hours to find somebody who could help me to resolve the problem! Every single time you just promised to improve the connection but nothing happened.
TalkTalk just want your money and they don't want give anything back.
They don't provide any services for you! They are just stealing the money from your pockets! Don't go with them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aylesbury TalkTalk  
TallkTalk are appalling on every level. We have 0.4mbps on our broadband and are told this meets the accepted service levels. The service is intermittent with broadband dropping up 6 times an hour, phone lines dropping and currently no service at all. Customer support is a joke - if you can get through the automated system without the message 'we're working on it, goodbye' to talk to a call centre person, they'll ask you to perform increasingly bizarre actions that clearly won't fix your phone fault. Good luck if you can find anybody to resolve issues - the head of complaints can't be bothered to reply themselves and you'll get an automated letter with no contact info. Says it all really - a company that can't be bothered. Unless it's sending you a bill.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aylesbury TalkTalk  
The worst company I have ever dealt with.
Every time I have needed to contact them it has taken me at least an hour to complete a simple task. I have made phone calls regarding bills in which they have charged me triple that I should be paying and they are unable to tell me why they are charging me over £65 a month; not one of these phone calls have been recorded meaning I need to go through everything again. My router cuts out several times every night for no reason, talktalk are also unable to tell me a reason why. I have also tried to leave many times, which they do not allow. I simply get put through to a different department each time offering me new deals and discounts that they then do not add to my account meaning I am till paying full price anyway. I strongly recommend against choosing talktalk and an internet provider, as you will get nothing but bad service, unneeded hassle and incoherent staff who are unable to even understand a question never mind help out.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ayr TalkTalk  
Appalling customer service..
After waiting for 2 hours for a call back, they tried to blame my laptop rather than their router, though I could connect using a different network, or different router on same phone line.
Was told he couldn't help, and to reset the router and call back if it didn't work.
I said that wasn't good enough and he had to call me back, and after another hours wait he called back just to hang up on me after I said hello
Now no response from talk talk at all.

I would not recommend talk talk to anyone
Ayr TalkTalk  
Signed up and since my account going live I have had no broadband.Attempts to have satisfactory talks with customer service department futile,call centre where ever it is is slow, spend forever talking to them only to keep getting cut off live chat by them.. hopeless.Cancelled my account to save more pain in the future..
Not good folks trust me.!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ayr TalkTalk  
Never use talk talk find another provider. The worst customer service i have ever experienced. A long term customer, it took over two weeks to fix a fault they created (they connected
our line to some one else). Customer service is useless designed to get you off the phone, they lie, when you ask to be put through to a manager (you speak to a different rep each time with an atrocious grasp of English), Answer 1 I will put you through 20 min later you are still hanging on, Answer 2 we will call you back within 48 hours!! no call back. Answer 3 we do not have a manager. Each time you tell them it has not been fixed they move you to the back of the queue adding another 48 hours. Reading out the text you have just received is pointless and irritating. My wife ID the fault fixed within another 48 hours. When you need them they are completely useless. Find another provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Ayr TalkTalk  
Appalling customer service. Spent hours talking to foreign call centres regarding new broadband order. Then they cancelled our order with no explanation.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Ayr TalkTalk  
Like most utility companies, customer service is appalling.
Be economical with the truth, sell the product, then grow cloth ears - quite a strategy but TalkTalk has it off to a fine art.
Regarding the product: Speed is nowhere near what's claimed, reaching 5mbps download is a struggle. Reliability is poor; speed frequently strangled and occasionally cut off, sometimes for hours at a time.
Wifi hub isn't the best and I reverted back to an old one.
TV box and package are a total waste of time. VERY slow to open. Not the easiest to navigate. Can't record. clearly designed to make you spend more. Needs ethernet cable.
Whilst I'm well aware that other providers are every bit as bad, I'm still moving to a new contract that'll at least save me a few quid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Ayr TalkTalk  
When I first received faster fibre broadband, the speed was indeed up to 30Mb/sec. over the last 2 years the speed has diminished to sometimes under 2Mb/sec. Remarkably, each time I call customer services, the speed jumps to about 15Mb/sec after their 'test'. And after an hour on the phone being patronised and having to give my personal details three times. Next day it's down to about 3Mb/sec again. Now I have to wait three days while my latest complaint is being 'investigated'. Cheap, but rubbish. Virgin have laid their fibre cables in our town. Once it's online, I'm switching. Enough of this Mickey Mouse company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Ayr TalkTalk  
Broadband regularly crashes and is often too slow. I pay for fibre faster service, but only get 6-7mb at times.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Ayr, Scotland TalkTalk  
I had been with Talktalk for years with no problems. They contacted me and told me I could have a free youview box with catchup tv at no extra cost that is when the trouble started. The tv buffered all the time when I complained they went through a process of sending an engineer out checking my connection and lots of other bullshit only to be told my connection was good they then increased my speed to 6mbps. Everything worked ok for a few weeks then the speed started to decrease. I reported it again and went through the "line check" crap again and they eventually said they would lock my speed at 6mbps. again ok for a few weeks then speed decreased and tv buffered again!! I tried reporting it again but the time it takes etc I gave up looking for a new broadband provider now I've had enough!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ayrshire TalkTalk  

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