TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 6104 customer ratings since 2019-11-24 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6017 Customer Reviews for TalkTalk

Reviewer Location Reviewing Date Ratings
waiting for 11 days to get the broadband working and still not help, even contacting the head office is as useless as it gets. phone works but there is not internet, change the router 5 times not luck, DONT USE TALK TALK
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
queens park TalkTalk  
We've changes the router twice and we still don not have proper internet...It goes on and off all the time and it makes it impossible to work at home...
  • Customer Service
    2 stars
Bermondsey TalkTalk  
Awful! Customer service is terrible, the Wifi constantly logs you out, WiFi is incredibly slow when it does work!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bath TalkTalk  
Went on for a few years slow speed, thought it was just this area intermittent breakdown of connection could not use phone when on-line. had 2 weeks no internet & 1 week no phone No rebate they sent engineer out said they fixed it few days later bad connection again Changed provider immediate difference (EE) Brilliant . & Had about 30 scam calls from scammers who knew my name said they were from talk talk just wanted to get in control of my Laptop. Avoid Talk X2 waste of money .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
SA15 2st TalkTalk  
I sincerely hope every single empolyee of Talk Talk vanishes into thin air, because this is what feels like you're talking to when you call up customer service for the 9000th time asking for help because the internet is even worse than Macdonalds Wifi. This has been absolute torture because I live with my family and they chose Talk Talk but I will changing providers finally the time has come to say goodbye to this godforsaken company that steals rips off everyone. Talk Talk I sincerely hope you go bankrupt you absolute scum.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
east grinstead TalkTalk  
By far the most awful internet service out there. If you are looking for a speedy internet connection with good service this is the end of the spectrum from good.
Please do not buy this companies services to support their products at all.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
united kingdom TalkTalk  
Been with talk talk no for 8 months in new house and had nothing but trouble, i had no troubles before but an talk talk assistant telephoned me one day saying my broadband was extreamly slow and if i wanted to upgrade to fibre which i did, then the tele took forever to "wake up" and has done so since, alsi just brought a movie boost and had to phone talk talk as channels dont come on and it is like the remote control signal isnt going to the tv box. I currently have to reset the tv box up to 9 times per day to receive the tv. So avoid talk talkat any cost currently looking for new provider.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
dudley TalkTalk  
My computer was hacked in Nov 2015, the response was very poor
3 weeks ago I found my facebook was locked out as someone in Vietnam had attempted to enter, and I was advised that I should change my passwords.
This has caused me £70.00 and talktalk said their system had been attacked.
Today 2 scam callers called, I hung up on them and reported the matter to talktalk.
I am not satisfied with talktalk security, too much information is being leaked and their assistance is not up to scratch
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Central Scotland TalkTalk  
It's an absolutely joke, I so regret choosing this company over another one, the overall quality is so poor
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nuneaton TalkTalk  
Lying about non existing services!Unreliable costumer service and broadband company overall!!

We've been been advised from a Talk Talk representative that our address is now eligible to fibre connections and that we should switch to it and guaranteed that the transaction would be completely smooth as we are existing costumers. We received the super-fast router within a couple of days and then one afternoon we lost connectivity. Called the costumer service and have been told that it will take 24 hours to do the transaction to fibre optic. (although they guaranteed before that will be no interaction of the services). To cut the story short, we spend a month with endless phone calls on the costumers services promising that we are going to be connected every time after max 24 hours and at the end they told us that our line has no capacity for fibre and we should start a new contract for normal broadband and wait another 2 weeks minimum to be reconnected!
We cancel our contract with them ended to having 2 months with no internet and we are still getting letters in regards to our account!!! that is no existence any more!!!!!

TRAIN your Costumer SERVICES!!!!! they are not even able to access the history of an account!!! they are extremely unprofessional and bad-mannered.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
N1 TalkTalk  
Awful,absolutely awful. Not only has my bill gone up, but I can barely access the Internet as I get the dreaded red light at least 5 times a day. Another customer lost as their CS team simply doesn't care
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
High Wycombe TalkTalk  
I called to cancel my account and the woman laughed at my face when I told her that I was cancelling because I was worried that my personal and bank information could have been leaked to the hackers involved in the crime. She was completely arrogant and sarcastic, literally laughing.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Camden Town TalkTalk  
Worst IP company I have dealt with. It was my first year with them. I will make sure I wont come back ever again. 1 year of problematic connection was enough. When my contract has already expired(about 2-3 months ago) they demanded me tobpay so called cancellation fee. Which is absolute ***** of a rip off. Avoid at all costs. Hidden fees everywhere.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
luton TalkTalk  
This is truthfully the most abismal piece of tripe on the market. I'm having to type this review on my phone as the WiFi simply does not work. Utterly abismal and I would give 0 stars if the option was there. Save yourself and go someplace else.
London TalkTalk  
Very poor fibre optic! Hasn't worked since we had it and now we are stuck in a contract! That bad I use the hotspot on my iPhone to use the laptop in my home. They don't care about you as soon as you sign up. STAY AWAY FROM TALK TALK.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Carmarthen TalkTalk  
Evasive & difficult to deal with when negotiating deals. Will withold information and be selective with facts in order to get you to sign up to a rubbish deal. It seems that their call centre is somewhere abroad and it is very difficult to understand the english being spoken by the agents. Avoid this company like the plague!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
harrogate TalkTalk  
Don’t waste your miney and time you such an unprofessional co. they don’t know what they are doing. i would strongly suggest to stay away from these scammers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london TalkTalk  
Can't wait for my contract to be over with this company. They will give you 4 year old technology and deny it. They refused to deal with you over the phone unless you are at home and doing checks on the computer, and after you do that. They refuse to do anything about it.

Also no one on the phone speaks English or knows anything about technology they are clearly reading a script (badly)

If you are new in the UK and looking for an internet provider, save youtself the headache
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Service is highly variable in speed and connectivity.

Customer service is absolutely atrocious; almost impossible to actually get to speak to someone and when you do (by threatening to leave) they are completely script based and of no actual assistance whatsoever.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Manchester TalkTalk  
Talk Talk has an extremely poor customer service, there phone services are soo terrible. there is not point even having internet as it would not work in the next room. i have cancelled my contract with Talk Talk and paid the cancellation fee and asked if there is any other payments and the answer i got was this is all now after couple months the are asking me to pay £20.00. do not join talktalk. it is very poor and i wouldnt even want to rate them 1 star.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
ne46xp TalkTalk  
I used to be a talk talk customer. It was all ok at the first place. I had the download speed of 36 when I first got the deal and after some time it dropped down as low as 1-9. I made several phone calls but nothing had been done or sorted. This went on about 7-8 months and I decided to change my provider. I switched to sky and I m now paying 3 times more than I used to pay to talk talk, but I m now very happy with the connection and all of the other services. Not only this, I still keep receiving bills from talktalk despite I left them about 3 months ago because I have been told that I don’t have to do anything because my new provider was going to do everything on my behalf. I receive mails with my bills inside(bills of something that I haven’t even been able to use) and I can’t even reply to those mails as it doesn’t allow me to do so. You can’t even talk or connect anyone if u want to cancel something but instead if u want to buy or upgrade , they are very prompt to answer and talk to you.
I don’t even understand why this company is called TalkTalk, when they can’t even talk to anyone. Funny and ridiculous.
People, you better pay a bit more and get no hassle. Stay away from this TalkTalk ****.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
One of the worst company's ever. There customers service is disgusting and non existent. There service is poor and there where constant drops in connections and various other issues. When our contract finally ended we moved to a fabulous new provider (there are many to choose from these days) however talk talk didnt end our contract and have now sent bailiffs after us for £40. If you want a life full ofnhassel and crap join talk talk broadband!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon TalkTalk  
Absolutely abysmal. After I asked them to look into problems, for the third time, they told me I would have to pay out over £70 for a technician! Terrible!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wirral TalkTalk  
As many other people's reviews, it pained me to give even one star for their customer service, if you could even call it that!
I have had no issues with the speed of my broadband or phone line. However, one day we decided to switch to the Esential TV package and remove our anytime call boost. We were not told that this package is basically a paying Freeview! Our package was supposed to go live in 5 - 8 business days, we received our Youview box and connected it up. Knowing it was not yet live. I made a call to a family member in England at 2.45pm. I received an email at 5.32pm saying you package had gone live. I found out that the call I made was charged £7.30 on to my bill. The call was only for one hour!
I went onto the chat to ask for an explanation and was told that nothing could be done, I escalated. I know it's for a small amount, but that was not my point. This was a week ago! I arranged a manager to call me back the next day at 6pm as I work during the day, they phoned me at 2pm. I could not understand one work the manager said on the voice message as he was speaking very fast and the accent was terrible. I arranged another callback, that didn't happen. It is now a week later and callbacks have never happened. Staff continuously promise callbacks at my desired time.
I work in customer care for a well known company, I am appalled at the service. I work hard every day to make sure my customers are happy, they barely lift a finger. I will not recommend this company. STAY AWAY!!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Southampton TalkTalk  
Honestly if it were possible to give zero I would. Temperamental connections, total disregard for personal data and the worst customer service I have ever encountered. Do yourself a favour and stay well away from this company unless you want to spend hours of your life in correspondence with them over the slightest issue.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Tendon TalkTalk  
Had talk talk for 2 months, was never working, was connected but there was no data coming in or out. after month of trying to solve the problem, they still didn't fix it so I left.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East Ham TalkTalk  
Terrible company, avoid at all costs! Customer service slow, incompetent and rude. Have wasted many hours on the phone being treated like dirt. I went a month without internet because engineer after engineer failed to turn up, so wasted hours sitting at home waiting for them for nothing. Every time I called talk talk I had to explain the whole situation again, put on hold for 20 minutes at a time with no explanation. Each time promised another engineer appointment which failed to materialise. Eventually after a month of no service was forced to cancel with talk talk and am still owed money which I am having great difficulty getting back. Worst company I have ever come across.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
Unfortunately I have to give one star!!
Absolutely horrendous. Internet hasn't worked since it was fitted. Two one hour sessions with on line engineers still not resolved it. Went through to customer services to cancel service as goods not for fit for purpose and was told I have to go without broadband working for 28 days as proof of not working in order to get out of contract!!
Very poor customer services; completely scripted. Hung on for 20 minutes before being dealt with and got moved from pillar to post! Wouldn't touch them with a barge pole. My pet hamster could provide better customer service- and he's been dead for two years (RIP Hammy!)
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brighton TalkTalk  
If I could give a zero star i would. This company is absolutely useless. I have had 10 months of no stable internet connection, they trying to charge me £65 plus VAT for a technician charge, yet the problem is still ongoing. Run if you can, you better off paying more. The customer service is rubbish, you can't understand them and they just don't care they getting their pay why should they care.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Harkstead TalkTalk  
Talk Talk is completely and utterly THE worst broadband supplier in the UK. We encounter problems every day without fail, and at one point out Internet was completely cutting out so we phoned customer service. First of all, the advisers were extremely cheeky and blunt. We were told that the Internet was not working because there was more than one device connected to the Internet. This of course is absolutely ridiculous as broadband is supposed to be able to support numerous devices. Basically, the woman told us that it was out fault that our Internet was not working and that she could do nothing about it. I would not recommend Talk Talk to even my least favourite of people but unfortunately we are stuck with it as because of where our home is situated we cannot get Virgin or Sky, but to anyone who can receive the better services, please do. I'm positive it would be money well spent compared to this terrible excuse for an internet provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow TalkTalk  
I had wanted to leave talk talk for many years, as the reliability of my broadband was very bad, I tried for months to resolve this but gave up, as not one person could help, the main problem is they don't listen to you and they really have no idea how to help. We called to cancel and was persuaded to get finer, we have less broadband and also no phone line for most of the time since we changed, and you have guessed it nobody can help. Terrible, terrible service, no matter what the deal, I would say don't go with them, as if you have a problem, they are useless at resolving it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
London TalkTalk  
Was with Talk Talk for many years before moving to France for 7 years. On return I thought I might as well return to them. Wrong move. Internet drops off many many times a day. Had issues the other day as I couldn't reach a couple of sites I need. I realised that it was Talk Talk's problem as I couldn't access via my laptop, my husband's laptop or my phone. Was told to contact the sites as it was their problem. While on the phone I tried using my mobile data via O2 and surprise surprise reached the sites immediately. They took my virus alerts off and I was able to access them. The same day I phoned again as the speed was of little use, like old dial up. I was told it was my devices !!!! So, got on to BT and am changing over on the 27th and can't wait for that day to come. All in all I spend 4 1/2 hours on the phone to Talk Talk before I couldn't bear it any more. If you want to be diagnosed with blood pressure then a 6 month period of being with Talk Talk is recommended.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Burscough TalkTalk  
Tried 3 times to sort bill out always refused always having technical problems have to wait and all you get is sorry for doing days without the internet no compensation offered
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    1 star
Tyne and wear TalkTalk  
Very poor service, speeds below minimum guaranteed speed. I contacted several times to rectify talktalk were not interested. Trying to end my contract was a nightmare will never go with them again. Only thing I can say is it didn't go down very often.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Sunderland TalkTalk  
Our broad band service keep being lost intermittently (every 15 mins) which is very frustrating for whole family. I have been in touch with customer services on several occasions and the service is getting worse. An enginers came to the house yesterday. He arrive an hour earlier than appointment, hence only my daughter was in the house. After 2 mins he left without explaining what he had done. Today the but left without explaining what he had done. I have had enough and am looking to switch supplier.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield TalkTalk  
There are no words to decribe how utterly bad talk talk is. wish i never bothered with them. The worst internet and customer service i have ever come across in my life if you value your sanity......AVOID at all costs!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dunstable TalkTalk  
disgusted customer, paid my bill on time, on talktalk accou t but talktalk deny recieving it even though it is on my bank statemnet as having been paid,now trying to continue billing me for a bill i ahve already paid, greedy moneysuckers ,will not recomend this company to anybody am now looking for a new supplier
hackney TalkTalk  
If I could give this less than one star I would. Been absolute nightmare from day one. Internet is on and off all the time. After what felt like 3 days talking to somebody in India, they sent a engineer out for free. He told me that was the best it was going to be as we were too far away from the exchange. They then sent me a bill for £50.00 and after what felt like another 3 days on the phone to India they told me that they had told me it would cost £50.00. Our speed is about 1.2 on a good day. We had sky, moved to talktalk but our internet is nowhere near fast enough for the tele package so that was a waste of time. Dont want to know once you have signed on dotted line, just keep telling me that that I am in 18 month contract. Contract is up in January so I am off asap. Whole experience has been a nightmare. AVOID LIKE THE PLAGUE = DONT LISTEN TO ADVERTS = ALL LIES
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Telford TalkTalk  
I stupidly just signed up for their Wifi broadband deal - I was an existing customer having been with Opal who were bought out by Talk Talk. They then cut my existing service 17 days before before the new service was due to be activated. I have spend close to 2 hours on the phone with them since over the last 3-4 days. Over a dozen calls with each one leaving me on hold for up to 5 minutes and me being continuously passed around. Still no closer to resolution. Recommend you stay as far away from this useless outfit as possible.
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Fibre service worked for 4 days and then was down for 2 weeks. Repeatedly called India around 6 times and each time there was no record of any previous calls or faults registered on the line. Each time I was told I would be called back within 48 hours - never happened.

On one occasion after repeatedly demanding to speak to someone in technical support I was transferred to a friendly guy (also in India), but after 10 minutes of talking to him about my fault he declared he was from the accounts department and couldn't help. I believe I was just fobbed off to a random extension on this occasion.

On another occasion after repeatedly refusing to accept that I would get a call back, and after a muted discussion with a co-worker, I was told a network engineer was currently looking into the problem. This was a problem that they had said earlier in the call that there was no record of. Fob off for sure but I expected nothing more by this time.

There was on one occasional talk of me paying in the region of £150 for an engineer to visit to check the original installation 4 days after installation. This would be refundable if it turned out not to be my fault.

I abandoned the idea of ever getting the TalkTalk Helldesk to do anything about the fault so instead went to their official forums to post updates on all the lies and promises I had gotten verbatim. The issue very quickly got escalated to what's known as the "CEO's office" and I was given a personal handler to see out the rest of the complaint. This is the stage when somebody did something and the next day, an engineer came out and fixed the problem. That was thankfully the end of the technical problems.

[The fault was eventually diagnosed to be that a BT OpenReach engineer pulled my cable out of the port in the street cabinet during another customers installation. Funny how every TalkTalk line test showed my line to be working perfectly even though I wasn't plugged into the exchange and my router was lit up red for DSL connectivity]

On the billing side, they failed to notify my old supplier (BT) that they were taking over my phone line so I ended up paying line rental to both companies on the same line for months. Neither company would refund anything.

In addition to all of this, the £120 of vouchers that were part of the offer never came and when I asked for them they denied there was ever any such thing.

On a good note, there has only been a couple of hours of downtime in 3 years and as a heavy internet user I have always found the speed good.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    5 stars
Wellingborough TalkTalk  

Loading...

  • 6017 reviews, showing page 7 of 151, skip to page 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband.co.uk