TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 6104 customer ratings since 2019-11-24 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6017 Customer Reviews for TalkTalk

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Reviewer Location Reviewing Date Ratings
Finally just switched from TalkTalk (AOL) after years of pathetic broadband. Was regularly losing several days a month up to several weeks. You phone them (foreign call centre), they run through the same script everytime and state there is no problem. Truly awful company and no support. Just swapped to Plusnet, what a difference - speeds are way up, the call I've made to support are actually useful and most importantly - no drops.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen TalkTalk  
Worst company iv ever dealt with. Only been with them 2 months and moving already. Broadband cuts out constantly and I need to reset the router 3/4 times a day. Yet they claim there's no issue. Speed is slow when its connected (was promised up to 76 like I got with bt , yet its never gone above 40)

Then I get a letter 2 days ago saying they are increasing the charges on phoneline and broadband.

I have cancelled but they are trying to charge me nearly £400. They can sing for it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen TalkTalk  
Not even one star for talk talk... worst internet provider
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen TalkTalk  
A nightmare when anything goes wrong, just don't get involved with this lot.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen TalkTalk  
A nightmare when anything goes wrong, just don't get involved with this lot.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen TalkTalk  
Genuinely the most frustrating broadband. Communication with the customer service is difficult. We did not have Wi-fi for two months and then decided to cancel as it was getting ridiculous and they wanted us to pay £150 cancellation fee. Would not recommend TalkTalk to anyone!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen TalkTalk  
Slow and their home safe response time is rubbish.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen TalkTalk  
Absolutely dreadful service during the duration of my contract. When I finally decided to cancel my service (well after my contract had expired, the price had gone up by 20% in two months and the quality of service had decreased to the point of being almost unusable) I found it extremely difficult to be connected to any customer service representative (you are told there's no one free if you specify you are calling to cancel, but are connected immediately if you specify another reason).
When you express your desire to cancel you are being forced to pay additional bills for services you are not using and the representatives can't give a reason as to why they need a whole month to disconnect you, instead resolving to pointless technobabble that aims to confuse less knowledgeable clients.
Avoid at all costs, anything is better than TalkTalk (choosing another provider also comes with less chance of getting your personal information stolen).
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Aberdeen TalkTalk  
Do Not get into BT, Sky or TalkTalk! trust me i've had these and honestly people these companies are a huge fraud, no matter if you get normal broadband or fibre their speed hardly gets to 3mb/s in day time, actually it hardly gets to more than 500kb/s! to be specific, extremely slow, cant even watch a 30 min video not hd without having to pause it every 3 mins! after 12 months the price is automaticly doubled, really bad customer service and they do everything to keep you with the company trying to tell you rubbish, these three are the biggest frauds in the uk! Their connection drops constantly no matter how many times you follow the instructions and I live close to the main connection ... Save yourself some trouble and annoyance, Don't let yourself be one of many many victims of them three most rubbish and pathetic companies in the uk, be wise, CHOOSE EITHER PLUSNET, NOWTV, OR EE and have no problems at all.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
aberdeen TalkTalk  
I have been with Talk Talk for years and would expect a prompt customer loyalty service but NO!I struggling financially and had to call to cut down some of my package add ons to have an affordable bill. I opted to pay for the £4.50 admin fee monthly so as to avoid the direct debit charges if the payment does not go through. I found out Talk talk suddenly added a £10 fee they dubbed'late payment fee'. My bill is now higher than what is should be and I cannot even afford the payments when due so I am stuck in a rat race of £10 extra to my bill every month. I have made several calls to get that charge removed but no headway made.I am being tossed from one service desks in India to Indonesia help desks. I am absolutely livid with rage.
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Aberdeen TalkTalk  
On the 17th of July I had to turn off my WiFi at 11:00pm because it wasn’t working on my phone and I was in bed. I didn’t have any problems until I went to bed and I need to watch something in bed or I won’t sleep and I can’t because it doesn’t work properly.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Aberdeen TalkTalk  
Don’t waste your time, 1 week and 0.25mb/s, Gold a minimum of 7.5mb/s, told them to cancel it, ridiculous and customer service were awful kept fobbing you off telling you to wait 48 hours for improvement.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen TalkTalk  
they had an error i did not receive working broad band, the are putting 50 pounds charge on every month for engineer ive never wanted or asked for in my house and hes not been in apart from first time after i reiterated that i did not want one in my house and that i was qualified enough to know the problem was external.....after a long drawn out discussion in which they left me on hold and even hung up on numerous times they decided to wave the 50 pound and refund me for loss of service....since then they have put 50 pounds on my account 2 times and they are changing direct debit dates and amounts to their benefit every month ...this is getting really bad and they have not resolved this after telling me twice it would be and claiming my bill will be reduced for next 3 or 4 month they have not done it .....only adjustment they seem to be managing is adding this 50 pounds every month......im really shocked at how much lies and fobbing off they have tried after excepting their mistake 3 times they continue to try and extort money from an engineer i never requested or had and for a shoddy service instead of refunding me my credit as they claimed they would .....they now say we will log a complaint, this is just more fobbing off i suspect , i would leave them but they are due me a lot of money for the service they never supplied....that being phone and broadband , in all my years ive never dealt with a worse customer support team for lies and time wasting ......they have no customer support team , they are beyond a joke , useless company and employees ......as soon as i get refunded i will be heading for the hills. talktalk are crooks without question
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
aberdeen TalkTalk  
This review is about broadband speed.
I am a gamer and I wanted to give talktalk broadband a try. When I finished setting up my broadband I went on youtube only to find out that it keeps buffering, this happens everytime someone uses the internet. My point is that the speed and bandwidth are below minimum. 300 kilobytes per second, as a gamer's point of view that is pretty frustrating. I dont really care about the tv pakage cause I dont watch tv a lot. When I play my games on my computer I cant online multiplayer cause of slow speed. the customer service is absolutly s***. I wouldnt recommend talktalk to any friends on even strangers to be honest. Im now stuck with talk talk for 18 months now and it seems like im gonna have the worst time playing games.

Overall I give talktalk (broadband, tv, phone,customer service) -5 stars
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen TalkTalk  
After being with Talk Talk for many years I am appalled by their broadband speed now it's awful so slow, drops out all the time so frustrating, after my contact finished in October my bill went from £25.00 a month to £47.00 a month for the same appalling service. Any written confirmation of my new charges or even an email.... Not a chance! In your terms and conditions from 18 months ago in the small print....Disgusted by their service and customer approach feel I have been ripped off ...would NEVER go back to then again....poor show Talk Talk . AVOID don't get taken in by the cheaper prices its not a good deal when they don't provide what they promised and then leave you high and dry! Mask and pistol comes to mind...down right legal robbery.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen TalkTalk  
Terrible service. Never give them your number otherwise they will call you everyday. I've been getting calls for weeks and they are so rude when you tell them you aren't interested in their services and try to convince you until you get so annoyed you just hang up. Such mean and rude people. Really stupid cuz I'm not happy with my broadband from another company and would have considered switching if they weren't so intense and mean.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen TalkTalk  
Joke company. The most unreliable wifi in the UK. Wifi disconnects several times every single day for a while. Do not trust them. They are unhelpful and arroguant! Stay away from them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen TalkTalk  
I have had the worst experience with a broadband provider to date. I have been messed around for the last 6 months with very little broadband speed, often falling below 1mbps. I have been on the phone more times than I count to no avail. I contacted talktalk to say that I am leaving at the end of May and was told that I simply had to contact talktalk and my contract would be terminated on that day for no extra charge. Contacting them today, I now find I have to contact the company 30 days prior to the cancellation date and I now have incurred a cancellation charger. I would absolutely never recommend talktalk to anyone. The customer service has been completely unhelpful.
ABERDEEN TalkTalk  
Worst customer service on planet, avoid like the plague
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
Aberdeen TalkTalk  
We use the broadband speed tester regularly and our broadband has been getting slower over the last year. We are now unable to watch BBC iplayer and Netflix at certain times of day. Xbox game updates an take several days in comparison with a few hours for friends who live less than a mile away.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
ABERDEEN TalkTalk  
I have given up on TalkTalk every providing me with Wireless Boradband - Have to call customer services each and every time I log on
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Reliability
    1 star
Aberdeen - TalkTalk  
Migration & corruption to my emails - it's getting worse
The migration and corruption problems were first reported five years ago. Since May, TalkTalk's Technical Support department have issued four incident reports, all concerning the same faults. In arbitrary fashion the reports are closed. The faults are getting worse.
A brief history follows. I've been with Tiscali/TalkTalk for over 11 fraught years. It took 3 years to get non dial-up Broadband when all the BT customers in my village were ‘enjoying’ a Broadband service. I had to use my MP, Ofcom and CISAS to receive Tiscali Broadband - a delay that cost me a lot of money. At present - for the £20 a month I pay for Broadband - I get 5Mb download speed max if I'm lucky and work at nights; I'm plagued by poor upload speeds, bandwidth restrictions and loss of connectivity issues which are exacerbated during office hours. These cost me sleep, time and more money. Fibre super-fast broadband is a non-starter because I'm on an Exchange Only line. I live in Collieston, centre of the Energetica development corridor 15 miles north of the oil capital of Europe, Aberdeen. Trump International’s golf resort 5 miles to the south gets 20Mb+, my mole there tells me. Pittenweem, a fishing village in Fife of comparable size to Collieston, receives 65Mb.
When TalkTalk took over Tiscali the problems escalated - migration, outage & corruption, continuing to this day. To try to solve the problems, TalkTalk forced me to take out a fourth email address, making my dog Riley the account’s administrator! This and my wife's email address appear on MyAccount, but the other two do not. It is these two email addresses that cause most of the grief. It's a miracle anything is sent or received, more of which later. As a journalist and researcher I keep comprehensive records. I'll list the faults below. The lists are by no means exhaustive, but all details and dealings will be fully collated in due course, if necessary.
I can't move any emails into folders - or anywhere else - without refreshing the page every time. This is time-consuming and frustrating; deleting cache history doesn't help. Emails from Hotmail accounts fail to get through; reporting Spam results in the offending emails going to Trash (the spam continues). 40+ Google Alerts daily go straight into Trash instead of my Inbox. Attachments often won't open - I access them via downloads, or copy emails to gmail. Yesterday I tested all four email addresses by sending emails from each to the other. Not one of 6 emails has arrived: I am getting reports from customers and contacts that some of my emails have not been getting through recently and I have not received their mail. Since TalkTalk have no record of these two email addresses, to replicate the problems I gave the passwords to Technical Support. They can't replicate the faults at their end so they close the incident report. I have 29 texts sitting on my mobile for four faults all detailing the same problems since May 11th. I can't afford to go to India to enjoy a fault-free TalkTalk email service. I can't change my passwords, so the integrity of all my email data is now compromised.
To change ISP is but a distant dream. I should have done so years ago, but these email addresses are embedded in website architecture, advertisements and log-in/ password details to such an extent that changing them would be a logistical nightmare.Not to mentuiion the 2000 business cards handed out over the past decade.
Whatever I use to access my emails (Mac, PC, laptop,different browsers, my wife's oil company system, Aberdeen University) makes no difference, and I haven't changed any settings.
Over the past decade I have documented and logged contact with the following TalkTalk departments and other agencies in attempts to solve any of the issues, but TalkTalk’s customer service and overall response goes from bad to appalling.
TalkTalk departments contacted - CEO's office, Public Relations, Loyalty, Technical Support, Customer Services and more
Other agencies; MPs, MSPs, OFCOM, CISAS, Trading Standards, forums - Trustpilot, TalkTalk Community and others..
I am now about to go to the Alternative Disputes Resolution Scheme or the Ombudsmans Services Commissioner. Or both, I’ve had enough. I've already written to the Communications Ombudsman. Every day that passes without these faults getting fixed will be a day when I’ll unleash this document on more forums and relevant sites, and contact various agencies and officials. I have a meeting this month with Aberdeen Trading Standards Office who are advising me make a Small Claims Court Action against TalkTalk under the 1982 Supply of Goods Act. Since TalkTalk has already been awarded the 'worst ISP provider in Britain' accolade, I don't suppose that any of this bothers them. If I ran my businesses like TalkTalk operates, we wouldn't be having any correspondence, because I'd be bankrupt and out of business long ago.
This is an edited version of my last letter to TalkTalk sent on 4.8.2015. It seems to be impossible to email the company. In addition this precis has been posted on TalkTalk Community, Trustpilot and other forums.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Aberdeenshire TalkTalk  
My contract for talk talk line rental, broad band and calls is fixed until June 2017.
I moved house this week and going in to temp accommodation for 6 months, was planning to suspend service and then continue with the service in January 2017.
Horified I was unable to do this and had to pay £177 to get out of contract.
Due to this after care service I will not be touching talk talk provider ever again.
This is after being with talk talk at the same address over a period of 9 years. They seem to forget that we were one of there first customers who helped to built the empire they have.
Very unhappy Ex customer
aberdeenshire TalkTalk  
Great for the contract period. After that, dumped onto a high cost tariff. So much for a Company rewarding loyalty. Decided to shift provider. Talktalk had no joined up thinking to a person switching. Only ONE interest, get cash in from the customer. Relentless pressure to pay. Left with a very sour taste to their service. If they had moved me onto a reasonable tariff, I'd i've stayed. But, simply treated with contempt. Stuff you, and I'd never recommend you.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Aberdeenshire TalkTalk  
The telephone service is excellent, with very good rates for home, overseas and mobile calls but the broadband is terrible and has got worse since TalkTalk announced they were 'improving' it. The download speed (0.9mbs) is possibly the worst in the country. When I complained to TalkTalk last year they sent an engineer to check my equipment (for which they charged me,)gave me a new Router but said all the problem was down to BT, who had promised to improve things by 2017. Who do I believe?
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
Aberfeldy, Perthshire TalkTalk  
Ordered new service on 30th June 2015 for advertised Fibre Plus as it was available in postcode. obviously I was aware BT Openreach would have to do line which was booked 10 days later. Happy so far. then received notification that BT needed to survey. House had a telephone line before we bought it. then nothing since unless I call talk talk. every week I call then and no one is able to update me on progress. 24th August is the latest date...over 50 days have passed. If not on 24th then I will dump them. useless
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Abersychan TalkTalk  
s to fibre optic about six weeks ago and got speeds of 25-35mbps a few weeks later it is dropping daily now down to 8-10 ,phoned talktalk who said nothing wrong with the line and wants to charge £70 for an engineer,but the fault is not end as we checked everything.i dont mind paying if the fault is something i have done
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Abertysswg TalkTalk  
Almost entirely useless customer service, incompetent, ignorant, one month to get phone/online sorted, 0.3mbps speed (YES NOUGHT POINT THREE! average for UK is 28.9mbps), price rise less than one month into account. You get the picture?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberystwyth TalkTalk  
The worst support service ever! Had several problems with the line and nobody came for weeks, they even sent me a useless engineer. NEVER AGAIN!!
  • Speed
    2 stars
Aberystwyth TalkTalk  
As i took a fast brodband out with talktalk but to me its to slow & i mean slow as u call them to say abouk this but but thay don't give a to dam as long as the cash is in the bank on time thay don't care. All so thay r still billing me 4 now tv that I don't have this no more as it crap. As every time u call them u can't even understand them as it all ways fills like u are calling aboard all the time.Also when u ask them to do somethink 4 u they never do itas this could be eneythink what a poor service thay r as longv as thay got your cash in there hand it sod what u land up with. As thay r a terible buisiness so if I were u say a way from them.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
abingdon TalkTalk  
0/10 on all counts. Utterly appalling service, I have never had such poor service from anywhere in my life. Customer service is non existent.
I was forced on to TT when Virgin sold out: Virgin were appalling but TT are considerably worse. They increased the monthly cost of the broadband without informing me and initially refused to listen to my complaint. Eventually after months of trying I was refunded the overcharge but the price was then put back to the higher amount.
Download and upload speeds are utterly appalling and that is when the service is working which is not very often. 3G 1 bar is often considerably faster than TT broadband in the same room as the router. My advice is to avoid TT at all costs.
My new BT broadband starts tomorrow!
Abingdon TalkTalk  
Echoing what everyone here seems to be saying. I had a workman cut through the line coming in to the property. I reported it. After 5 days I saw a BT engineer (he'd arrived 3 days previously without anybody telling me that there had been an appointment made so I wasn't there). I made another appointment, BT weren't told - I waited in for 5 hours. I made another appointment, BT arrived (after another 5 hour wait). BT refused to fix the line while there was scaffolding. 5 weeks has now passed, scaffolding is now gone and I'm back to square one where TalkTalk are checking the line. The website helpfully tells me to turn off my router for a few seconds - as if that will magically go outside the house and join the two bits of wire together. The worst thing is that you cannot deal directly with BT Openzone who are the ones who have to sort the problem out. Talking to TalkTalk is like having root canal surgery without anaesthetic - only it takes longer.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Abingdon TalkTalk  
Very poor slow download speed. Three people in our road have transferred away from Talktalk to BT and their broadband speed has improved enormously, but mine has diminished accordingly. It seems that Talktalk are not given enough bandwidth by BT to supply the needs of their customers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Abingdon, Oxon TalkTalk  
Was with them for 2 years really bad internet connection cUt off loads of times and had to reset which didnt always work so had to phone up and get then to fix. I got an out standing balance of £10 on final bill which I wasnt informed off found out 3 months later and they added a charge of £12.50 per month making the outstanding £47.50. Good customer services on the phone is only positive.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    1 star
Accringtom TalkTalk  
After changing to fibre when advised that it would cure all my broadband problems I can honestly say that the only difference seems to be a bigger bill.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Accrington TalkTalk  
AVOID AT ALL COST. I had really slow internet with TalkTalk, so decided to pay extra for fibre. When you upgrade anything with this company, they tie you in for 18 months. Upgrading to fibre has done nothing for my internet speed. Speed tests show 30mbps, but pages still take ages to load and internet cuts off completely many times per day. Customer service is rubbish, even advising me to get a screwdriver and strip down my main telephone socket. I can't wait for this contract to end so I can leave. I feel like I have been robbed by TalkTalk. They really don't care about their shoddy service, just want your money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Accrington TalkTalk  
My Internet is always going off. When I have phoned to complain tell me I would be better with a fiber optic? I should get a reliable service without having to pay more. Not bothered ringing this time looking at new package with other providers totally fed up with losing connection almost daily now
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Accrington TalkTalk  
Appalling service
do not go with them

3 times I had to call 5 hours later spoke to 3 people still not done anything they said
Accrington TalkTalk  
Problems from day one. Very slow speed and constantly drops off and cuts out altogether. After one review they called me and promised to fix but never called back on the date promised and never fixed issue. I want out of contract as I have had enough. Spoils my movies and can't play games as too slow.
Never sign up. I would not even if it were free
Accy TalkTalk  
I looked into getting service with talktalk. There were two requests that we had. 1. A 12 month contract and 2. Installations on Saturday. I asked this before discussing any plans, because I wanted to make sure this was fine before proceeding. On the Saturday installation, I was told it was not a problem. On the 12 month contract I was told no company does less than 18 months. So go with us and if you need to leave, pay the cancellation fee.

So I proceeded to go through the plans. Chose one. And once we were confirming installation times, I was told Saturday installations would not be possible. I said then I'll have to go with another provider, but they tried to persuade me that every internet provider uses the same service to book engineers and they do not work Saturdays.

Shortly after the phone call I found two other companies that both offer installation times that suit. And to my su
rprise, a 12 month contract.

Unfortunately, Virgin was the first of these providers and they did not provide services in my area. But they referred me to 'simplify digital' and now I've signed up to Sky without needing tp compromise any of my needs.

What I found extremely disappointing is that they tried to convince me they were providing a service which is standard and I would find no better. Better customer service would have been to tell me unfortunately they cannot fulfil my needs and all the best.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Acton TalkTalk  

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