TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 6194 customer ratings since 2019-10-26 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

5993 Customer Reviews for TalkTalk

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Reviewer Location Reviewing Date Ratings
Ping 109 and upload 0,42.That’s what i’m getting at the moment.If you can,stay away.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Watford TalkTalk  
I was a new customer, I never recieved any Broadband service and TalkTalk said they had sent me a faulty router but if I paid £25 they would send another. I refused, and demanded a manger explain why they demand money to replace faulty goods in contravention of the sale of goods act 2015. No manager called me back so I cancelled as is my right under the same act. Now they want to bill me, well I will happily see them in court, I had exactly the same problem with BT 8 years ago and won that case so in addition to the new stronger act, I also have case law on my side. Avoid TalkTalk they are just money grubbing charlatans and will get nothing from me except the contemp they deserve.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicester TalkTalk  
Since I have been with Talk Talk all they have done is stress me out by adding money whenever they want, can't get through to them by phone email or letter. My bill is meant to be £23 a month it's £89 for some reason there adding charges that I don't no about. It's out of order. Advisable don't go with them. BUNCH OF PRICKS ✌️
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
TalkTalk  
WORST CUSTOMER SERVICE EVER.

Left their service in February 2020. In spite of that, have been consistently charged 'late fees' of £12:50.

When i try to enquire about it, I am unable to do a thing because the account is in my ex's name. We filled in the appropriate forms several times to change the name before I left their service, but they didn't bother, losing the forms I guess. When asked, all they had to say was 'sorry can't help'.

I have now paid the latest bill out of sheer frustration as it was damaging MY credit record... If I receive another bill I shall be reporting to trading standards.

Would give 0 marks if I could.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Bromsgrove TalkTalk  
Was with them for 2 years really bad internet connection cUt off loads of times and had to reset which didnt always work so had to phone up and get then to fix. I got an out standing balance of £10 on final bill which I wasnt informed off found out 3 months later and they added a charge of £12.50 per month making the outstanding £47.50. Good customer services on the phone is only positive.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    1 star
Accringtom TalkTalk  
Who ever reads this needs to know that “Talk Talk” can destroy any bodies credit rating even though they are not a customer of theirs!!! Back in May 2020 I was looking at broadband deals via uswitch, Talk Talk was one of the providers that had popped up so I wanted to know which broadband package they could offer me in my local area. After only filling in my landline number and post code as required on their main website I wasn’t happy with what they had to offer me, and so I had decided to go with another provider. Then in June I had received notification from Equifax that Talk Talk had done a hard search on my background and had affected my credit rating by 74%, (even though I am no customer of theirs) I had emailed Talk Talk as advised by Equifax as companies should only be doing hard searches when applying for credit. A few weeks later I had heard nothing back, and so I’d decided to let Uswitch know about the situation and to help warn other users about Talk Talk checks. The next day I had received an email from Uswitch saying that they would raise the second complaint for me. Now in July 2020 I have still not received any response from Talk Talk, but not only that Equifax has noticed me again telling me that Talk Talk had the audacity to do another hard search which has yet again affected my credit rating by another 74%!!! What’s even funnier is that I cannot even complain to the ombudsman as TalkTalk isn’t signed up to their scheme, so they can’t review anyones complaints. If you are looking to join Talk Talk I would think very seriously before giving them your home landline and address!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Shropshire TalkTalk  
Genuinely dreadful, having to use mobile data to even post this
  • Customer Service
    3 stars
King's Lynn TalkTalk  
horrible!!! waiting for live chat with loyalty team more than 1.5hour !!! disgusting!!
TalkTalk  
I actually would give TalkTalk a five star rating the Internet is so fast, I was actually in two minds with going with talk talk, I did make the right decision.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
TalkTalk  
Had a connection date of 29th May, today, 10th June told after many other dates, I will be connected! At midnight!
CV3 1ES TalkTalk  
My name is Melek and I am 89 years old, this message is being written by my grandson, I would like to let everyone know that Talk Talk is stealing money from me. I pay them 50 pounds a month for phone and Internet and the phone is bad and the Internet doesn't work. They have stolen from me before also and apologied for it and are still doing it again. My grandson has called them many times (Talk Talk has recorded phone lines to confirm this) and yet they say they will call back to discuss it and they never do. They have now taken 150 pounds from me in the last three months without providing me with the service I paid for. All I am getting is a noisy phone line and Internet speeds of 1.5mbs which cuts on and off every 2 mins. Please please do not use Talk Talk as a provider and if someone can help me I would appreciate it. Thank you.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Despite a good costumer service and employees who care about your issue.
Talk Talk is very unreliable.
If you want fast internet speed, DO NOT CHOOSE TALK TALK.
I am a student, when I need the internet IS NOT WORKING.
Will change my provider very soon, but for those who dont want a headache, DO NOT CHOOSE TALK TALK as your provider.
I swear I wanted to start a riot many times just because of the quality of their service.
AWFULL
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
I've been trying to contact customer service for over a month by direct chat or by phone, each time the same answer, too busy, really bad. The technician to install my box it works, but it has to pass the cable through the window, and in front of the house, it is really not good, it was to come the following week, I am no news. Do something! One month that I cannot close my window, you are incredible!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
Birmingham TalkTalk  
This company is taking full subs every month, but is not providing customer service or anyway of contacting them.Its using covid-19 as the excuse. They have no face to face contact with the public there should be no issue with staffing.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Axbridge TalkTalk  
4 years ago my TalkTalk was not at reliable. They sent an engineer who tuned the line and everything has been perfect since. The visit should have been free because there was no fault my end but they did charge me. However I rang them up, they admitted the mistake and refunded immediately. Be polite and understanding - we all make mistakes. I don't normally ring them I use their message service - again just be polite and patient and they will sort everything out. When my contract is up I message them and they sort out the best price without having to haggle (unlike Virgin). I've renewed my contract 3 times now and each time the price has got cheaper - they are very competitive. They also guarantee no price rises during your contract.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Nottingham TalkTalk  
Never get anywhere near the 35Mb speed that they claim is available.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Fife TalkTalk  
Told speed wold be 60 ish actual 25
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    3 stars
Oakham TalkTalk  
Absolutely shocking. Often went down and no explanation or compensation. I finally cancelled as am moving out of my flat and gave them 3 weeks notice, which the rep confirmed it would actually need to be 30 days notice, which was fine. They cancelled my service that day, so now have no wifi and given covid and being stuck at home it. When I complained they said I woudl have to sign up on a new sales contract even though was their fault. Would never use them again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London TalkTalk  
I've been dealing with this company for over 2 months, the broadband speed isnt what i'm paying for its lower, after two external openreach engineers and one that came into the house my line from the box right up to the router is perfect, so from the router out why isnt it the same, i'll answer that, because talktalk are reducing it, i get sometimes 5 times a day of no internet, its suppose to be 60-80 i'm lucky to get 50, i've emailed the ceo more times than i'd email my best friend, all i get back is excuses and apologies, told them i dont want apologies i want the speed i'm paying for, i do my own speed tests with ookla, i'll do a talktalk test the speed will obviously say 63 for example, then ookla and it says 43, who do i believe, ookla obviously, the mornings when the engineers are due the speeds rise until the engineer has gone back to his van and spent 5 minutes putting in his report then my speed drops again, its so obvious its embarrassing, talktalk just chat ****, i've had enough, i'm sick of them, i was told today not to shout down the phone, well sorry but keep sending fools to speak to me and i'll just get crosser, once again today i was told we'll do a couple of tests and call you back, that was 3 hours ago and still no call, i want someone sensible to speak to not a talktalk robot, i've got a notebook full of data, ombudsman next i think because this is just total rubbish, i hope talktalk read this but i know they dont care.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
South Wales TalkTalk  
I was recently waiting a month to receive a replacement for the router because broken down just after few days of use. Do a favour to your self and stay away of this company. Also I forgot to mention the broadband speed had all the time problems. I switched now to vod.... and is amazing the difference!!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Essex TalkTalk  
Appalling service , no internet for 10 days , engineer out twice , three different routers and still no idea why we didn’t have any internet ! So after numerous calls could not give me an answer. I have just cancelled my policy . AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bargoed TalkTalk  
Several weeks without broadband or landline, completely useless, have also tried blocking another provider from taking over. Have taken up with ombudsman and will also be taking them to court over non service whilst still charging me. Avoid
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stockport TalkTalk  
Worst customer service you'll ever experience
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kent TalkTalk  
Continual breaks in service and slow speed, virtually impossible to contact technical support or customer services. Had to send four letters to achieve any response and when I invoked my right to cancel, they tried to charge early cancellation fee!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hastings TalkTalk  
This service is diabolical had no internet for over 2 weeks now they jeep saying they are going to ring me back and never have done yet, im having to ring every single day to be told the same thing and i keep getting transferred to technical support im on hold that long i end up being cut off, stay away from these people they are a joke
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Bolton TalkTalk  
This service is diabolical had no internet for over 2 weeks now they jeep saying they are going to ring me back and never have done yet, im having to ring every single day to be told the same thing and i keep getting transferred to technical support im on hold that long i end up being cut off, stay away from these people they are a joke
Bolton TalkTalk  
Rubbish
Cheap, unreliable, crashes for hours so no tv or anything else for hours. Changing back to Sky.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ash, Canterbury TalkTalk  
Talktalk are awful

Been told I was sent a amazon prime code that is in the deal bundle have not been sent it, Internet keeps cutting out or slowing down have been charged full amount when my tv services have not even been activated

I'm switching to virgin and cancelling my direct debit they are also gonna try and charge me loads

They are liars I have ring up so many times and messaged them avoid

They do not keep there promises I have not even got my amazon prime code very dissapointed
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
sellyoak TalkTalk  
If I could put 0 stars for customer service I would. Absolutley shocking. Literally impossible to speak to anyone and when you manage to get through on the only form of communicating with them on the ‘live chat’ they ask if you have switched it off and on again and when you say yes they disconnect. This has happened 3 times over the course of 2 weeks. Absolutley shocking service. No adequate method of communicating with them so left in the lurch. As an NHS worker working from home this is unacceptable and will be changing over as soon as possible
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Middlesbrough TalkTalk  
I just cancelled my talk talk internet.because in the time this.has been expensive and bad quality..and after cancelling I pay extra.
  • Satisfaction
    1 star
Dagenham TalkTalk  
Got offered deal over the phone. Was told monthly £21,95 + VAT, was assured there will be no hidden charges, also Order Summary received by email confirmed that. 2 months down the line I'm getting charged £4 paper bill surcharge. And reply from customer service:

''Thank you for contacting TalkTalk Business, At the bottom of your order confirmation it states 'And remember, your account will be currently set up to send you a paper bill each month. If you want to save money by opting to receive online invoices for your account, you will need to access the Support Centre to turn off paper billing. Activate your registration now by clicking on the secure link in the Support Centre email that we have just sent you' within this part of the email it is stated you can save money by opting out of paper billing. This indicates that you will be charged or the paper bill unless you choose to change your billing preference.''

If this is not a hidden charge, then I don't know what is. I will further report this to Ombudsman Services.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Rochester TalkTalk  
TalkTalk are the absolute worst in terms of speed AND service. Since joining them 2 years ago I've had to use 4G most of the time at home because it's so slow and they refuse to refund or compensate me for my waste of money "until the problem is fixed".... but the problem never gets fixed! I've had advisers be very rude and argue with me, tell me it's my own fault that they overcharged me and generally just TERRIBLE customer service. Most of the time I just accept my broadband won't work and don't call because I know that I'll end up on the phone for an hour or 2 trying to explain the same thing again and again to someone that isn't going to help. EE broadband is bad too but at least their customer service is good...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
I moved house on the Saturday after lockdown and I cannot thank Talk Talk enough for the great service provided. When I phoned up about moving, I got brilliant service, and was moved to a better and more suitable contract. Also, because of the way Talk Talkalk is connected, I could still watch all my recordings on my Talk Talk box before connection. I got a call from a connecting engineer and he talked me through the process of connection. Then Talk Talk checked my lines for speed, and transferred my phone number without any problems. Thank you Talk Talk for being there for me during the start of lockdown when it was very hard to get any services.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Brighton TalkTalk  
WORSE PROVIDER EVER!!!!!! Do not switch !!!!! The worse customer service skills, not worth it , in the end I cancelled and would rather pay £7 a month more to have BT than deal with them!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kidderminster TalkTalk  
broadband dropping out was told to switch off all devices when it happens to see if that solves it,if not it could be your nabours devices or electrical/magnetic disturbance in your area ha ha
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Bolton TalkTalk  
Appalling service from talk talk. Had issues with an email back in late Feb early March. Reported it and after an hour on phone was told there was a fault and it would be passed to team to fix within 4 days. 5 days later and still not fixed, Called again and after another hour was told it would be escalated and I would receive a call within 7 days. No call received. Called again and told it would be fixed but couldnt give time scale.Not fixed. Decided to send written complaint. No reply received after 3 weeks. Sent another email complaint and received a reply stating that due to Covid 19 they would not be answering my complaint. Only course of action now is complaint to independent complaints commission. To top it all now my broadband is down to 5mbps again. I have been with talk talk for over 10 years but think it's time to move on.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Plymouth TalkTalk  
I left Virgin because they were rubbish and I have jumped out of the frying pan into the fire. I signed up for the Faster Fibre service from Talk Talk and without a doubt it is horrendous. Pages take ages to load if, at all, downloads go on forever, I am sick of explaining to Indian call centers who tell me how much they appreciate my custom and how much they are going to bend over backward to help me. I am counting the days when I can cancel my contract and get away from these lying crooks. Warning, stay away, they are cheap for a reason.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london TalkTalk  
I have been with TalkTalk for many years but over the last month the service keeps dropping. Customer service is absolutely terrible. I have moved to another provider. Avoid TalkTalk at all costs, great when it is working but as soon as you need help from customer services yo are in trouble.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon TalkTalk  
internet speed is getting slower, 3.6 at last test promised at least 12.
cannot speak to anyone been on live chat and was disconnected.
service very poor ,seriously considering leaving
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BIRTLEY CHESTER LE STREET TalkTalk  
They cancel my contract without contact me , I call to ask why ? they didnt solve my problem ... And I said I dont want a new broadband anymore they sent a bill with £200 to pay ....

I am furious with them
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london TalkTalk  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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