TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 4725 customer ratings since 2020-06-13 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,133 Customer Reviews over 154 pages

  • Reviewer
    Location
    Liverpool
    Reviewing
    TalkTalk
    Date
    Comments
    I have only been with talk talk for three months and im sorry i ever signed with them. With a terrible 4.2mbps and a regular cut offs every hour of the day i cant believe how they can justify taking money for a product that simply is 10 years old. They claim that i have super fibre optic but i disagree. 3 engineers have been to my house to try resolve this but each time theres always a resolve which indeed doesnt make a difference. 2 routers later and still no resolve im currently pushing to cancel and get compensations for the 3months of a none usable product in my case..
    I must add that if you do try and conact talk talk they're going to try everything to make up poor excuses i.e. your router is to close to your tv or you may have a loose cable theyve even asked me to perform my own tests, opening up the cable box, so now im a technician.... this is absolutely discusting as i think of all the OAPs that actually end up performing these home made tests!!! All in all i think talk talk is a joke of a company and should actually be looked into by trading standards.. DO NOT SIGN UP WITH THEM would be the main review here
  • Reviewer
    Location
    New malden
    Reviewing
    TalkTalk
    Date
    Comments
    The worst broadband service in uk, every single day lost the connection few minutes several time, worst customer service ever, I recently changed to sky, much much better
  • Reviewer
    Location
    Banbury
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    What a big pile of steamy crap myself and my whole family have had with them trouble from day one trying to connect to internet had to have an engineer out 3 times, they tried to charge for this but with arguments wasnt in the end, then was over charged on more than one occation and was hell to get refund on that. When cancelling thethe whole thing was agreed no cost would occur and oh look £304.22 out my bank and after a long hour and 22mins on the phone agreed to refund. Not easy not helpful just a load of crap and have lost alot of customers definitely better being with BT no issues at all with them
  • Reviewer
    Location
    Rosyth
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      3 stars
    • Reliability
      2 stars
    Comments
    TalkTalk are total rubbish here. Download speed of 13.81MBPS. Upload registering at 0.27. In fact this is optimistic. I was getting about 1 Megabyte per minute (yes, per minute! 0.02MBPS and taking hours to upload a modest video.
  • Reviewer
    Location
    Redditch
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Signal strength too low to use. Many, many calls to resolve and been put on hold or passed around for over an hour each time without resolving issue. Engineers unable to fix. Asked to close account due to paying for a service that doesn't work and told to pay over £200. Eventually told we can leave without any further issues or payment, only to then receive final demands for more money. They then tell you you must have had a service up until it was cancelled, after all the many hours spent previously trying to resolve. They are appalling, and safe to say, the worst company by far we have ever dealt with!!!
  • Reviewer
    Location
    Glasgow
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I wouldn't normally leave a review but the service i'm getting is absolutely dreadful. My signal constantly comes and goes and customer service is of no help/ don't even listen to you. I have had several calls to them regarding the broken service with no results. I will definitely not be using talk talk again.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Talk Talk are one of the worst service providers I have ever dealt with.

    In addition to delays and only receiving half the speed promised, the customer service center is beyond bad. The agents clearly read from a script, no one captures call notes and you're fed misinformation and lies.

    They may be cheap but it's definitely worth going with a provider that is slightly more expensive to avoid having to deal with their customer service center.
  • Reviewer
    Location
    ROCHESTER
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I was on a medium fibre package which, for the most part, was fine in terms of speed and reliability.
    However.
    The customer service and overall competency of this company is so pathetic that even if i was getting lightning speeds 24/7 i wouldn't be happy to stay with Talktalk. They are infuriatingly useless over the phone and also on their live chats, they don't offer solutions to problems, never explain issues clearly, and 9 times out of 10 don't follow through on what they'll say they will do to help you. Save your sanity and go elsewhere.
  • Reviewer
    Location
    York
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    I cancelled my old contract to re open in my name, been having issues ever since. First off it took them a month to activate my ‘go live date’ then emailed saying it’s ready to go only to find there’s more issues with the line. Although we had their services before and it was fine . The customer services team are very unhelpful and don’t seem to care. Strongly advise to avoid even if their speeds are very good
  • Reviewer
    Location
    Manchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid this company like the plague. Even after leaving their dreadful broadband service they kept sending us bill. Once of the tricks of this disgusting company is to insist you pay by cheque. So, if the cheque is late (and suprize it often is) you get charged another 10 pounds! This is a truly trashy company. Dont be tempted by their cheap offers. You get what you pay for!
  • Reviewer
    Location
    London, UK
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible customer service, terrible internet speed. Please avoid at all costs.
  • Reviewer
    Location
    Bury
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Horrible company full of horrible staff, rude and incompetent.. received incorrect information every time i had to call and when i disagreed with what they were telling me they were very rude! even the managers had an attitude.. on one call the colleague put me on hold for over half and hour, eventually hung up and called back and was told the colleague had left the office for the day, raised a complaint and was told i would not be reimbursed for call costs.. in the 12 months i have been with talktalk they broke nearly every code of practice they vow to uphold and didnt seem to care less when i raised the issues
  • Reviewer
    Location
    Catterick garrison
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Talk talk are the worst company I have ever known. The customer service is shocking. The only good point about the company was it was cheap but u couldn't give it away now that we realise how bad the company is. They changed the install days 3 times, then they canceled our contract with out telling us we was on the phone to them for 3 hours getting passed around . We finally got it all up and running but the tv doesn't work its constantly has no signal and the picture is pixelated every 20 seconds. We rang them they said it was our problem with the aerial yet we've had it checked and it's fine. They want £450 off us to cancle the contract, they want money out of us when we arnt even getting what we are paying for. The website is never working the app is never working. Maybe talk talk should concentrate on fixing your problems rather then advertising your services cheap to get more customers, if u kept your customers happy they wouldn't need to leave you, I woudlnt recommend this company to my worse enemy :) if you want a hassle free tv and Internet go with sky yeah you pay more but u honestly get what you pay for, once our contract ends with talk talk we will never return and I will make sure none of my friends or family use them. I'm a hairdresser so I will also make sure my clients never use them!!!
  • Reviewer
    Location
    Worcester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    The old adage of getting what you pay for certainly rings true for TalkTalk. I was lulled into a false sense of value when i decided to switch to this ISP, as they were offering the same speed as my previous provider but at roughly £7.50 cheaper per month. This lower price is all well and good, however due to their faulty routers, of which I have had 2 replacements, and poor service, i found i was often left without reliable internet and would have much preferred a slower speed and stable connection. Overall i'd say if you are considering TalkTalk because you want a reliable fast connection, you should consider spending the extra cash to use BT or Sky. Further to this, the customer service from TalkTalk is appalling, they will do anything to shirt responsibility, and save themselves money wherever possible. Their basic "super routers" are prone to failure as their help forums can testify, however if you want a reliable router, so as to have a stable connection, in their "TalkTalk Hub" they will try and charge you £30 for the privilege. I would wholly recommend anyone to steer clear.
  • Reviewer
    Location
    Leeds
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Talk Talk broadband was definitely cheaper than it's competitors but I wouldn't recommend it to any online gamer, anybody streaming some sorts of video or even anyone who wants to check his email...in fact I wouldn't recommend it no one ,even my worst enemies. My story with talk talk was endless resetting router in order to get some internet connection and for some very strange reasons this device developed skills to disconnect me from internet in least appropriate moment. It nearly resulted in throwing my remote control through my TV (and I like my TV). Going for this broadband supplier will cut you off internet completely so if you thinking of stopping gaming it's right deal for you...
  • Reviewer
    Location
    Sutton in Ashfield
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Had great service up until trying to cancel, lying about cancelations, placing me on hold for an age in the hope I would give up trying to cancel. Taking all my details only to pass me on to someone else and say they can't do my request after spending 10 minutes discussing my cancellation etc.

    Won't be recommending these again
  • Reviewer
    Location
    Catterick garrison
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Never known a company like it they well and truely know how to mess everything up. Someone in the company stole £30 from us and they just keep trying to cover it up. Someone thought they would pay themselfs abit extra that day! If u don't check your bills then u could also be having extra money go from your account into their pockets
  • Reviewer
    Location
    South Croydon
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Their modus operandi if you have an issue with your broadband is to blame the phone company. They will pass on the issue to them, after a protracted period of checking the line. Fair play, they have sent me a new router when I needed one fairly promptly, but trying to get help from them is a real chore. The webmail service they provide is also objectionably bad, with a poor search option, general unreliability and horrible presentation. I'm also spammed by all these tabloid helplines everytime I use them.
  • Reviewer
    Location
    Buxton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Avoid, broadband was always inconsistent on connectivity compared to the post office who is cheaper but a much better service. When I was disconnected they charged me a month I didn't use an late payment because I cancelled my direct debit there's no understanding whatsoever they will say anything for your money but aren't interested when your unhappy with there service. Won't ever go back again
  • Reviewer
    Location
    Ilminster
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Keeps dropping out, talk talk website reports all is well.
  • Reviewer
    Location
    Dundee
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The first week of having talktalk broadband was excellent, fast speeds and good reliability. But about 2 months later I would get download speeds of 0.10mbps and an upload speed of about 0.15mbps. To have a higher upload speed than download bemuses me. Definitely moving elsewhere, probably going to get EE broadband as I've heard they are good and reliable.

    Wouldn't recommend anyone getting TalkTalk absolute shambles of a business
  • Reviewer
    Location
    Puriton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Broadband speed drops to 1-2 Mbps between 18.00 and 23.00. Upload speed is appalling all the time 0.4-0.7 Mbps. Surely this can be monitored my Talk Talk and a rebate on your bill paid back monthly.
  • Reviewer
    Location
    Stroud
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    Comments
    Moved from BT for lower price but unreliable connection means I'm going back to them. Plus net seem to spend more on their marketing than they do on their network infrastructure. Disappointed to say the least.
  • Reviewer
    Location
    malik
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    worst service i ever get. will not recommend to any one to take this as customer service is wasting time i was on call for over 30 min just to check the details. its been 2 month since i join and they are unable fix the issue. instead of solving the problem they said if i cancel it will be 158£ fee for that. every one you speak they seem to be some sort of there own manager.
  • Reviewer
    Location
    Rotherham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    WARNING, AVOID!!!!! Absolute joke with false advertisement. Signed up 2 recieve my love to shop vouchers only to be told 1 month later they have been delivered and signed for????? Not even a signature just a straight line. But apparently im a liar and i HAVE signed for them!!! Im as honest as they come and work hard for a living. Its a con. They say there posted but i reckon someones sat in the office signing for them. A disgrace. Needless to say ill be cancelling my direct debit and going back to sky. And i wont be giving the notice as they didnt meet their end of the contract. Nor will i reccommend!!!!! (Oh and it was a so called manager that called me a liar after i put in a complaint!!!
  • Reviewer
    Location
    Naka
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    Every two months to solve your problem you do not have internet at the end you say tomorrow we'll show you back for now it's closed...
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I was one of TalkTalk customers.I havent been a customer since a year Jaunary since their broadband speed is terrible.
    I found out after one year TalkTalk charges £36.95 per month now comes up to £547.86
    Now TalkTalk they are messing around and avoiding to refund the amount.
    When you switch to TalkTalk think before doing so.
  • Reviewer
    Location
    Noak Bridge
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    With deep regret and sadness I am writing this review. I joined talktalk to save money but I am losing money big time. I constantly have problems with my mobile internet connection and home broadband. It is becoming really frustrating now and I get uncomfortable even to report any problem because to them. I want to come out of the contract because I am not getting the service I am paying for but I was quoted ridiculous money to pay before I can get out. The problem is the mobile internet might not work for days and suddenly comes up. The same thing with mu broadband. I have called several times and they will carry out the stupid test they claim to carry out and still the problem remains. They sent the engineer to my house and the engineer could see the problem and escalated it. BT engineer came and realised that there was a problem outside in the cable box and worked on it for the broadband to work. After some hours it went back to the old on and off internet. Guess what? I suddenly realised that I was charged £50 extra on top of bill for the engineer that came for the problem that I am still having and just fed up of calling them. When I called TalkTalk, I spent so much time from one section to another section for the problem to be solved. Within a week or two, TalkTalk make sure they charged me this extra for the data I do not even enjoy and so many months I don't use up to half of the data. Presently, I have to pay over £50 because they claimed that the mobile data has been overused less than a day. They are so quick to cut you off until they get the money they believe you have exceeded but difficult to fight this with them because they only know how they calculate the ridiculous data. My neighbour told me that they can not provide super fibre they are charging me for in my area as their exchange is more than a mile to where I am leaving and TalkTalk knows this but they promised me that if I pay extra for super fibre I will get fast internet connection. This is a big lie as it is even worst now to connect to the internet than before I signed for super fibre. How can I get out of this legalised robbery as I am not getting what I am paying for? and they are not ready to tell me the truth. When I get the internet connection on my broadband it is less or around 8MB even at super fibre contact and just the same as I was getting before I started paying extra for super fibre. I was promised up to 24MB but never get 10MB since. My new contract runs out early 2016 but I don't know how I'm going to wait till then having 3 mobile lines for the family and broadband as well. Can someone pls help!!!!!!!1
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    I joined talk talk 2 months ago. Then I got a message saying there will be changes to the international booster rates added on my account. Firstly, I joined them because I could use the international booster they provide to make calls to family in Nigeria. When I joined, I was told the cost will not change as long as I had a contract. Please don't join this company, they cannot be trusted. They are only after your money
  • Reviewer
    Location
    manchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Don't waste your money on a broadband which disconnects when it rains. And as for the tv. It takes so long to turn on, a snail with crutches goes faster.

    Their tv is just a glorified freeview box.

    All i can say is dont get yourself attracted by the cheap prices. Talk talk gives stress and your family will curse u for going with them.
  • Reviewer
    Location
    Hove
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I have an extremely negative experience with Talk talk with regard to their customer service. I called to request an early cancellation of my contract because I have to move out of the country which doesn't make it possible to transfer my account to a new address in the UK. They answered this is not a valid reason to stop the contract and therefore want to charge me 200 pounds !!!!! I've been a client for about 5 years, so I was shocked! They let me wait on the line for more than half an hour in order to put me through to a manager. Instead of a manager I was connected to another employee. Finally they simply interrupted the call. I feel this is outrageous! I have never experienced something like this before.
  • Reviewer
    Location
    Manchester
    Reviewing
    TalkTalk
    Date
    Comments
    don’t try them I am using them service from last 7 months
    Internet speed they said 12-17mb but showing always 2-3mgp even you can’t use internet onmobile ask your friends before buying talk talk
  • Reviewer
    Location
    Ipswich
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    ABSOLUTELY AWFUL ....... WORSE CUSTOMER SERVICER EVER!! When they confirm the engineer is coming on a certain day over the phone they are lieing, and they lie when they say you’ll be given notice. We have had the hub less than 6 months and already needs replacing. Extremely slow with the replacement and you do not get updated in the process; has been over a week without internet we are still have to pay for. Ludicrous absolutely ludicrous.
  • Reviewer
    Location
    Bristol
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Reliability and satisfaction non existent, problems with the connection from day one, support poor. Stay away if you can.

    The only plus is that you are able to get through to customer service, which is not always the case with providers. Two stars on that for encouragement.
  • Reviewer
    Location
    Norfolk
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    What a bunch of cowboys. I have been with them 8 years and all I can say is keep an eye on your bills. I found a charge for 6 pounds for a 8 second call I never made. The number didn't even exist . Customer service is awful and based in Thailand. I cancelled my account and am going with bt . May seem cheap but look for hidden charges and service . Never again avoid.
  • Reviewer
    Location
    Shoreham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    I live in rural area get very poor speeds from 4mb to 5.5mb when you contact talk talk all they say is your furthest from your exchange and not much they can do for what im paying i think this is a poor service unfortuanetly i signed up for a new contract so reluctlantley stuck to the contract will not use again.
  • Reviewer
    Location
    great yarmouth
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    a very unriliable fibre service and not very helpful in sorting out problems
  • Reviewer
    Location
    Bucks
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Constantly looses speed ,fluctuates badly one minute speed where it should be the next 90% loss in speed , terrible if your a gamer who downloads new games they take ages , WiFi on the huawei 633 box bad sometimes aswell
  • Reviewer
    Location
    Midlothian
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This my experience with TALK TALK:
    at the end of April I've contacted Talk Talk to have my landline and internet moved to my new address ( xxxxxxx) from my old address ( YYYYYYY). talk talk estimated it will take approx 13-15 days and assigned a an engineer to arrive on my new property on 16.05.2016 between 13-18 o'clock.

    Monday the 16th I get a call from my partner telling me that our business ( AAAAAA) landline and internet are not working, and customers are unable to contact us.

    I call TALK TALK for explanations,asking them if they haven't made a mistake and removed the wrong connection.

    I end up spending a total of 4 HOURS& 10 MINUTES on the phone. First call lasted 1st hour and 33 minutes . After the initial recognition of the company's mistake I am passed through 8-9 departments ending up talking to the voice mail and starting the whole procedure again. Each department unable to help me . At the end of that time Mr. Debayan gives me the following phone number: 08000 833 003 telling me not to mention the whole problem just the fact that my that my business line is down despite me telling him that I've already been passed to that department business department (Them being the ones who initially returned me to the queue/ voice mail).

    My second phone call went for over 2 hours and 37 minutes, starting with a 10 minute wait after which I am answered by Mrs/ Ms Myers At my own turn I follow the advice of Mr. Debayan, it turns out that my fears are true, since Mrs. Myers is about to start the whole loop ( department - department- department) all over again. I insist to be helped, she tells me that within 30 minutes my problem will be solved because she understands perfectly what happened and she passes me to Mr. Ben

    Mr. Ben politely tells me that such mistakes are not typical to Talk talk , how ever my landline is down will remain down for five working days since this is the law. He asks me to make a new contract. ( i need the landline for my business) for 18 months, telling that unfortunately for 5 working days I'll have no landline and that my previous phone number is lost and can't be recovered.A new number will be assigned to me. I am making him aware that I am losing money since my customers are unable to contact me and this number is on all my media outlets. Plus I am losing reputation and star points .That affecting me my business in a direct , dire and in on the long term.He says he understands my position and if I wish he can pass me to the complaints department.
    I'm am passed to the complaints department where I need to spend another 1/2 h to make the staff understand the mistake and the fact that I will be losing over £15,000. I'm put on hold and then offered £10,00 compensation.
    thus ending my 4 hours with TALK TALK ... still no landline.
    At the present moment I have no landline, a new number was assigned to me. My customers ( over 2000 that have my old landline ) + 10,000 business card all listing my old phone number. The same number is present on Yell ,Yelp etc. No one will be able to contact me on my landline for at least 5 working days this resulting in a potential loss of business of over £15,000 plus the loss of our reputation since by by having a landline that does not work it makes us look unprofessional and unreliable in the eyes off every possible customer.
    In parallel to the conversation I was having to Talk Talk , while waiting to be moved form department to department I contacted Talk Talk on Facebook, making them aware of the level of incompetence rife within the company. All this to no avail. NO result , nothing.
    Spare you money, time and nerves , do business with anyone else but TT.
  • Reviewer
    Location
    Tadley
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Been with talk talk for years now, left BT as there service was terrible they limited my broadband speeds all the time and would not admit it. In the end I decided to switch looked around and not trusting any providers I went with the cheapest which at the time was talk talk, started with there adsl service wasn't quite as fast as what BT provided us but they didn't limit speeds at all so was very happy. Then I moved to another area switching my service to another house was super simple decided to go to fibre wanted the fastest they provided but the lady on the phone advised me that in my area the medium fibre was the fastest they could offer so it would be cheaper for the same service (was very pleased with this) since having there fibre still not throttling my speeds at all and has been reliable the whole time. Then Thursday last week my phone and BB stopped working, left it Thursday thinking maybe it will get fixed, Friday no joy so phoned up Friday about 5pm all automated just gave my phone number, they immediately diverted calls to my mobile. I didn't expect anything to happen over the weekend as I assumed it was a line fault, first thing Monday morning engineer turns up at the door and two hours later it's fixed. As it turns out it was BT open reach that had used my line for someone else's house. The only thing that talk talk could do to improve my service would be to get rid of BT all together (I know this isn't possible)

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.