TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 6104 customer ratings since 2019-11-24 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6017 Customer Reviews for TalkTalk

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Reviewer Location Reviewing Date Ratings
Had a major problem initially with outside cable, was investigated and fixed within a week organised via text messages. Very pleased.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Rochdale TalkTalk  
Update of my initial review on starting the service with talk talk.

All i can say is i must be with a different company, also i think i have limited needs and limited expectations all of which have been met/

We changed providers from skys extortionate prices when we moved house simply put talk talk were the cheapest i could find.
We cant get fibre at our new address so its what they call faster broadband our guarantee says 4mb its never below 8mb and almost always 9-10mb , never dropped once except the time the wife switched it off.
From over £70 a month with sky with no calls included and no movies just bog standard channels , with out freeview play box we have all freeview channels via a now tv box we have sky movies and entertainment channels plus netflix via the freeview play box and our talk talk deal gives us unlimited uk mobile and landline calls total per month is £50.00.

Better service more choice and less money than sky im well chuffed fel sorry for the unhappy reviewers but I must be the lucky one.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Carlisle TalkTalk  
We've been with TalkTalk for five years now. I know they get a bad rap, but I honestly can't fault them. I had an issue with the phone line that did talk a while to get sorted, but the fault was at the exchange so the blame there lies with Openreach, not TalkTalk. I get consistuant 70Meg download speed and 20Meg upload in my North Essex village, so speed is good. They even sent me the latest router free of charge as a sorry for the phone fault.
My only slight annoyance is a lack of UK call centre. The staff in the Indian call centre do try their best, but they can be hard to understand at times.
Prices are very good too. Much cheaper than BT and many others. Overall, very happy with the service.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Essex TalkTalk  
Been with talk talk fair while now. Many issues have popped up in the past but I can honestly say in the last year things have got a lot lot better.
I take full package includes tv, broadband fast fibre, telephone and 2 mobile contracts.

I can honestly say in last 8 months the only reason I have called them is my tv, youview box was freezing, called customer service they went through things with me, and after this they offered me a new youview box and got that within days.

Broadband speed and connection never goes down, cause I check it regular. Tv always on top working order, home phone never had issue with it and 2 mobile phone plans not one issue ever.

All in all really happy with my services from talk talk.

Prices are unbelievable for what you get.

Give it a try.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Glasgow TalkTalk  
Not had any problems and been with them 6 months now. Router was pants but just got my own VDSL router and everything has been fine since
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Sheffield TalkTalk  
at the moment service is perfect what more can you ask for. I was wary of changing to talk talk with all the bad reports but I'm glad I did now.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Poole, Dorset TalkTalk  
Went with TalkTalk despite so many bad reviews on here and TalkTalk being one of the worst rated, so I wanted to leave a review of my experience thus far.
We ordered our WiFi, the time before we could get booked in could of been better. I think it was 2 weeks. We had to have a line setup. It was meant to cost £85 but it was credited back to us so we got it for free. (Side note: we have 5 phones with EE but they ‘couldn’t’ give us a free line setup). Our go live date was up until midnight of the day in which it was installed and it started working right away. So far I’ve had maybe a 30 second episode of slightly slow internet but they said thats to be expected for the first 10 days. Engineer was polite and quick, they even call when they’re on their way to you, I’m unsure if this is something you need to request, but either way this is something they can do. Online Customer service are readily available and saves stupid phone calls where you have to wait 30 minutes to have a 5 minutes phone call.
I think the issue here is that people usually only pop by and leave a review if they have a bad experience to warn others.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Bradford TalkTalk  
I have been with talk talk 3years now.
First year we'll put it down to experience. contract renewed last year, and and I can honestly say I have personally found the service has vastly improved.
I have ultra fast broadband,home telephone, and TV package and, 2 mobile phone contracts.

My broadband is now excellent average speed never falls never stops. The TV package never faults. Telephone line no problems to report.
Mobile contracts, and no issues whatsoever.
When I phone customer service anytime I find if I have a issue it gets sorted there and then. The staff are friendly, and a few times I have to ask them to repeat themselves so I can understand but on the other hand with my strong glasgow accent I have to talk slower so that part works both ways.

The service has improved greatly over the last year, and thankfully not had an issue that has not been resolved, but It honestly turns out it something I done not right.

All in all its great value for your money and I'm glad I took out another 18 month contract which surprisingly I'm now paying almost half of what I was paying before.

Yes I would recommend highly now in 2017.

Excellant talk talk and thank you.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Glasgow TalkTalk  
Would definitely recommend.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
TalkTalk  
Recently switched to TT from BT. Struggled quite a bit at the beginning with TT's indian call centre. One of them had a goat/sheep nearby and bahhh'ed. Not sure if it was for lunch or what. In the end, it all worked out. The indian guys/gals tried very hard and succeeded in being professionals. Speed at greater 50mbits most of the time which BT never managed (was 20mbits on a good day). The line was rock solid and low voice line noise. Very pleased. Was worried at the beginning with all the 1 star reviews here. I am completely satisfied and doing this as a way to thank TT for a good job.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London TalkTalk  
Very few problems, always swifly resolved.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Walsall TalkTalk  
Brilliant! Despite all the dire warnings, I chose TalkTalk. The installation went like clockwork, everything worked first time, download speeds are unbelievably fast. I am amazed and delighted!
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Market Drayton TalkTalk  
New Customer who has defected from BT. With BT for years but concerned as I am being ripped off. Despite the bad reviews have gone with TalkTalk, The switchover was handled very well no troubles with set up. Find managing the account on line simpler than BT. No issues so far.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Lancs TalkTalk  
Had Talktalk for a number of years, and it has always been trouble free for me. If the price remains the same I will stay with it.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Llantwit Major. TalkTalk  
I found this website by chance and cant believe the negativity expressed by the majority of reviews. I dont usually leave reviews but feel motivated to do so to try and redress the balance. I have been a TalkTalk customer for approximately 5 years and have never had an issue with the company. My telephone works no problem, my broadband speed is excellent, my You View TV service is very good and my mobile SIM only deal is an absolute bargain. I have had to contact customer services on only a couple of occasions in 5 years as I find that the help pages on the TalkTalk website usually answer my query or show me how to solve the problem. When I have had to talk to customer services they have always been very helpful. OK there may be a slight difference in communication style due to their call centre being in India but the staff are very polite & do try their best to help. I dont know if I have been extremely lucky, or other people have been very unlucky, but I can only reiterate that I have had no issues with this company and wanted to give other visitors to the site an alternative view.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Merseyside TalkTalk  
My land line went dead. I reported to talk talk and within 4 and half hours I had spoken to a very nice lady had two texts a open reach engineer arrived and sorted the problem. As people only seem to leave reviews when they have had bad service I felt it should be mentioned when it is good
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Bedford TalkTalk  
Very chuffed with the service.
Fast, reliable, reasonably priced and customer service is ok.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Shetland TalkTalk  
Been with TT for over 5 years. Never any problems until yesterday. Modem showing unable to connect to broadband. Went through the usual tests with no luck. Phoned TT suport and was talked through diagnostics. They could see I had a problem but no solution. Engineer visit scheduled next day. Engineer arrived, as scheduled, replaced router and everything worked. Even better, sync speed is the same but download speed has improved from 1.8Mb/s to 2.0Mb/s. Very good service from TT.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Glasgow Area TalkTalk  
All what people are saying about talk talk broadband are well wrong I left sky to go to talk talk and it knocks spots of sky broadband
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Basildon TalkTalk  
Big leap in the right direction for talktalk always had better speeds than promised compared to others I have met who have have been with them since there bad patch my cabinet is quite a distance from my house as well for £23 a month you really can't go wrong
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
coventry TalkTalk  
Cant fault any of the TalkTalk services/Products. I am a Broadband engineer and can honestly say that more than half the people on this forum haven't a clue of how Broadband works and what to do to get the most reliable connection. Each household is different in terms of speed and reliability. Slow speeds can be down to a long line length from the nearest exchange from which a customer signing up should know what there getting before they sign up. Speeds are UPTO and you should not expect lightening throughput just because someone you know has a certain figure in regards to speed. Internal home setup is a big factor in slow unreliable speeds as on my travels I have visited 100's of homes in which the end user hasn't added a micro filter to an extension socket using a phone or using shop bought extension cable which is cheap cable only suitable for phone not Broadband. There are many factors that prevent you from not receiving an excellent reliable connection and there is plenty of information on the web.
I have TV,BB Phone and mobiles from TalkTalk and have no issues with anything. Fantastic value and a great service beats any service provider out there.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Liverpool TalkTalk  
Very good service. Thank you talk talk. Let's hope it will last.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
buckhurst hill TalkTalk  
Switched to talktalk from plusnet and get faster speed and not throttled either. Its cheaper and good customer service. Im a happy chappy
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Elgin TalkTalk  
I have been a customer of Talk Talk now for 6 years. Broadband has occasionally gone off for a few hours but has been restored without having to notify the company. I don't find this unreasonable I'm sure it happens on all networks.
Last week my broadband disappeared and it was clear there was something wrong.
I reported the fault and was put in contact with the call centre in India, the people there were extremely patient and helpful, I have to admit that they were at times a little difficult to understand but they did repeat things slowly until I did understand. I had two long sessions whilst they tested all manner of things and eventually it was concluded that there must be a fault in the equipment in my home. I was told that an engineer would be sent and an appointment was made as soon as possible. Several text messages were sent to keep me up to date with what was happening.
The engineer arrived exactly as promised and sorted out the fault.
I would just like to say that I found all the staff I dealt with to be extremely polite and caring. It was annoying to be without broadband for a week but I don't run a business from home or anything so no great harm was caused.
Personally I would recommend Talk Talk to anybody I think they are a very genuine company.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Blackburn Lancs TalkTalk  
After initial problems for a couple of months i was helped by an advisor who was brilliant,spent alot of time trying to resolve my problem which he eventually did.On this basis i would recommend.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Oswestry TalkTalk  
On simple broadband my speed was slowwww and connection erratic, moving to fibre it's stable and fly's and has done from day one. My speed was totally independent of TalkTalk, it was the ageing infrastructure at fault. People need to appreciate on the whole slow speed is beyond the control of the ISP. Yes they should be upfront about what to expect but arguably you could try asking a neighbour their speed given you will most likely be served by same cabinet. For the record I am on a fibre to cabinet and copper to house, my speed is great. Though my house phone is still a write off, I know I'm not alone on my street, I refer back to my comment of talking to neighbours.

I have been a longstanding customer, many years, and cant really rate TalkTalks customer service as I only phone to renew my contract. I did take a point off customer service as when I phone to renew they insist I listen to them recount latest offers. I don't want to hear it but no they insist.

For straight up fibre you can't fault em it's the archaic network which is limiting. It'll take a concerted effort which I think should be a priority above things like TV etc.

Overall you can tell im a happy customer and don't rate ISPs it's the effort to improve the network which I want to see above all else. TalkTalk take note.

Ian
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cumbria TalkTalk  
Only problem was when my old router conked I was promised a new one would be sent in 7 days. It did not arrive and when I queried I was told, " We can confirm your new router has NOT been ordered but we can order one for £45." I sourced my own and tip top communication since. Great broadband and phone deals - by far the cheapest and would highly recommend.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Hartlepool TalkTalk  
Very impressed with Talk Talk right from day one. Customer service was great and have had no problems from date of purchase all the way through to going live. Everything was completed on the day they stated and have had no problems since. Highly recommended.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Edenthorpe TalkTalk  
Been with talktalk for several months. Medium fibre and phone. Swapping from my previous provider was handled by talktalk and was completely painless. I did have to wait a three of weeks for the open reach engineer, hence only four stars for service, to turn up but he turned up on the agreed date completed the required work and left. The broadband was running immediately, the phone took a couple of hours. No drop outs since. I pay for 38 megs and get an average of 37 megs. Do your homework, supply from the exchange by copper wire will always be poor and variable. Go for fibre but check where your nearest bt openreach green box on the street is (it will say on it if it has a fibre connection ). If it is within a 1000m (phone lines travel under or over streets and paths not under houses) or so you should get a very good connection. If not you probably have a poor connection (copper wire) between the fibre box and your home. This is for openreach to fix via talktalk. If you have to contact talktalk the person on the phone is like any employee of any large organisation these days cheaply trained and underpaid be persistent, POLITE and patient. Stroppy will always get you poor service. Happy so far.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Chelmsford , Essex TalkTalk  
I have been with TalkTalk for a long time. A long time means extended contract twice at least, which is about 4.5 years now with TalkTalk. Currently having Fibre 38Mbps and can't really complain. The speeds are good, They have improved speeds as usually had 34Mbps download and 2Mbps upload. Recently was checking for some time with speedtest and it showed 36-38Mbps download and 8-9Mbps upload. Very happy about this. Customer service? They try, however never really needed to complain so can't tell how the support really is. Connection is very stable, you can use whatever router you want. Their routers are not brilliant, however they lack 1Gbps ports (only having 100Mbps ports) as the home networks are now really fast and it is useful to have 1Gbps ports when copying large files between devices etc. so I use extra 1Gbps switch for internal network. Overall, never had a problem with them.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Newcastle upon Tyne TalkTalk  
I recently had quite a complicated fault on my line which caused me to have a intermittent connection.

It took just under a month to get the issue fixed and I don't know for certain yet that the problem is fixed as the Open reach Engineer said that he's 90% certain he's fixed the problem so only time will tell.

Overall this month I have spent a lot of time speaking to various customer service advisers at Talk Talk but, I have to say the way that they've handled my issue and my complaints have been excellent.

Their own broadband engineer they sent out to test their own equipment was brilliant and spot on with his tests and diagnostics and the engineer from Open Reach that came out today was outstanding in his dedication to find the fault on my line. He worked on it all day in freezing temperatures and he didn't give up until he was satisfied he'd fixed it.

Eric in level two tech was very helpful along with Elaine and Nasima in Network Management have all been fantastic.

There was a point where I was starting to lose confidence that my issue would ever get fixed but fingers crossed I think my line fault is fixed!

My experience with Talk Talk has been very positive and I can whole heartedly recommend them.

Keep up the good work Talk Talk!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
High Peak TalkTalk  
Been with talktalk since took over from Pipex always get a good deal and broadband speed excellent. Recently went to their fibre superb.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
NEWTON AYCLIFFE TalkTalk  
Previously a sky customer I wasn't happy with my sky package so left and came to talk talk couldn't believe the difference with how your treat customer service far superior always happy to help and offer a package to suit my needs I'm getting 79mbs speeds with a fibre boost which is excellent value doubled my speeds for a fiver a month. Sky have called me everyday since leaving trying to get me back but I'm very happy with my service now and fully recommend thumbs up to the customer service staff doing an excellent job unlike sky that only care about selling and not looking after there customers.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Whitehaven TalkTalk  
We have been with talk talk for a few months now with excellent service and download speeds. Plusnet speeds topped out at 500 kbits download MAX. Now its a regular 1 - 1.5mbits! They have brand new equipment in our exchange and the only provider here that can give more than 8mbit service (talktalk 14mbit) but they actually deliver real download speeds. Very happy from my household
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Barrow-in-Furness, Cumbria TalkTalk  
I have been with TalkTalk 3 times on and off over the years. I usually change suppliers on price and to keep them competitive!

This time the service and customer care has been great. At the start of the contract I had some issues with the speed but they promptly sent out an engineer who sorted it out. The broadband has been very reliable.

No complaints.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Norwich TalkTalk  
This company has terrible reviews, so much so that i seriously reconsidered connecting with them.
The cool off period they offer is only 6 days from being connected (it takes 14 days to setup)

I am happy to report that after a month of use i'm having no trouble with them at all.
I'm getting twice the speed for £10 less than plusnet were charging me.
I am saved.

If you're having trouble with talktalk, the chances are openreach is to blame.
I'm very happy that im not suffering BT's ineptitude/flagrant disregard toward the maintenance of leased lines.

Try your luck with Talktalk and if you win, write a positive review.
this company needs to pull itself out of the dirt and it needs us to do it.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Scarborough TalkTalk  
I hired broadband with this company after a really bad experience with EE.
In less than a week I have my wifi connected and working.
My appointment was in a month but after calling them thet arrange it in 3 days.
The router came also very quick.
Very happy
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
London TalkTalk  
Have been with Talktalk since returning to the UK to live after nearly 40 years in South Africa. Hence I have no other supplier I can compare them with. Customer service has always been good I have never had any reason to complain about them. We moved to fibre as soon as it was available in our area, up to 38mbps. Speeds were always in the range of 32 to 38 Mbps. Last black friday offers we renewed our contract (our old contract had expired long ago) and moved onto up to 76 Mbps. the best we ever got was 47 Mbps and this was only for a few days, and since then the speed has been around 30 Mbps. We have had constant visits from open reach, and TT engineers to no avail. In fact some of the engineers did nothing except talk. The last engineer was from openreach and took time to look at the set up and found a very bad connection where the line terminated in a joint box at the overhead line. The speed is now very stable at +- 40 Mbps. I won`t go into the technical reasons for the speed available but I have to accept what I was told as it sounds an honest answer to all my questions. He did explain this was the highest STABLE speed we could expect. I have not checked the speed at the master socket but it will be more than the 40 Mbps. Talk Talk have always been as helpful as they can and applied a discount for all the inconvenience we have had. £44 so this covered a month of "free use". This was offered without me asking for anything. All in all, Talk Talk have tried very hard to help and have always been help full and respectful even when I was sounding off.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Durham TalkTalk  
was charged £25 for activation fee.When I signed up I were told it was free,after sending a email to them to complain about the charge they contacted me within 24 hours and give me a full refund for the £25.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Manchester TalkTalk  
I would definitely recommend talktalk, as in the small print for everyone complaining there is a guaranteed minimum speed for your area which if it drops below you can cancel without an exit fee, I'm happy with the speed I get as there is only 3 of us who use it and one gamer we get around 5mbps on average.
The Internet does slow down a little around peak times but anyone with common sense knows that traffic management has to be used on a BT line considering how many providers use them.
My price is fixed as I was told it would be it stays at £28 per month as I only use what's inclusive in my package.
The customer services I do think could have better English sometimes but for the most part they have better English than most English people!
I only needed an engineer once when I had a problem which was dealt with within a week as again we all know it's BT engineers who have to service every provider on their lines so I understood it was impossible to come out straight away.
All in all I would say talktalk have a brilliant service and would recommend it to anyone, if you are someone who needs really high speeds go to virgin as we all know talktalk and all other providers can only support speeds up to 76mbps as their is no fibre to your home on a BT copper Line but definitely one of the best companies who do actually have some UK call centres!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
South yourkshire TalkTalk  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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