TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.9 stars
  • Customer Service
    2.8 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 3762 customer ratings since 2020-09-24 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,230 Customer Reviews over 156 pages

  • Reviewer
    Location
    Leicester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    When I first upgraded to Fibre due the the really poor basic speed I was told I could receive 38 Mps and that was confirmed by the Open Reach Engineer when he upgraded me however within a few weeks it became clear that I was getting less than 16 Mps a long and difficult journey thanks to the worse Customer Service Centre ever an Open Reach Engineer came out and boosted my speed back up to the mid 30s after a few weeks it went down to about 24 Mps but seem to settle at that.Then recently it started to slow down again its now 16 Mgs.The bad news is that in that time Talk Talk Customer Services has actully got worse if thats possible.A simple question "Why should I be paying the same price as the lucky people who are getting 38 Mgs" Its a total con.Talk Talk might claim to be cheaper but Customer Service is awful and trust me with there service you will be calling them.
  • Reviewer
    Location
    Newtownards
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Never sort problems out quickly, always on the phone for hours. Thank goodness the contract is finishing soon
  • Reviewer
    Location
    clay cross chesterfiled
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Billy Mcneill I have just been on T/T internet chat about my account,Problem,i move address and ask to move my account over ok that was done But when i got my phone bill my day time calls were charge to my account as i did not pay for this before i emailed them on live chat,only to be told that my account was right ?i had not boost my new address to recive my free calls as i told them i was not and did know i had to do this ,so was phoning thinking it was free,they offered me £3 pound which i refused so please do this re boost when moving as they say its not there problem,even if they do get more money out of you,P/S i spoke to 4 agents and was on line for 2 Hours Still not resolved.so i want every body to send this all over face book.
  • Reviewer
    Location
    Yorkshire Dales
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Had been with TalkTalk for phone & Tiscali for B/B for several years with no problems.Then in June,switched to a total package with Tiscali, phone & B/B for £28/month.
    First invoice was for £45.80 & when I queried the amount they cut off my broadband , cancelled my account. Would'nt or could'nt restore my B/B service.Spent around 8 hrs on the phone to their centres trying to get service back..useless.
    Wrote to their top management complaining. NO reply at all. Dont touch TalkTalk with a barge pole. Would never recommend them even to my worst enemy.
  • Reviewer
    Location
    Aberdeen
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Slow and their home safe response time is rubbish.
  • Reviewer
    Location
    Glasgow
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    THE most disgraceful company I have ever had the misfortune to deal with. TT operators are a shower of bare faced liars! DO NOT trust or believe a word they say to you. The recent well publicised hack is only the tip of the iceberg! I've been a customer for over three years and I am now counting down the days until I can leave at the end of my contract, although I don't hold out much hope of that going smoothly. Good riddance to bad rubbish!
  • Reviewer
    Location
    North Lincs
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    According to my router-modem, the physical line is still rock-solid, with very good BER numbers and an OK speed for the line length. It hasn't changed.

    The alarming decline in the service speed and quality, over the last few months, is thus nothing to do with BT Openreach. It's all to do with TalkTalk. I infer from the pattern of low speeds at peak times (evenings and weekends) that their part of the network just does not have the capacity needed for the modern world of fast connections and streaming video. With IPv6 a necessity for the future, their lack of apparent planning for this is another negative sign.

    Locally, the funding for superfast broadband is in place. It feels like a bit of a gamble to switch now, not yet knowing what deals will be available. But Talktalk doesn't look like an option.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Comments
    Piss-poor
  • Reviewer
    Location
    Epsom, Surrey
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    If you don't need to contact Taltalk, everything is OK!

    My Mother-in-Law was moved to a care home. She wrote to cancel the contract & cancelled the direct debit. Nothing happened. She emailed them. I emailed them - twice. They - after 2 months - disconnected the phone.

    4 months later she is still getting bills - including advance line rental!

    If you phone them - the call centre is in India and their accent makes them almost um-intelligable.
    They just read from a check list and are stumped if you ask them something that is not on their answer sheet.

    When this is (eventually) sorted, I abandon my own Talktalk contract. Trouble is, no one else gets a much better rating!
  • Reviewer
    Location
    England
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is the worst internet possible not worth the price I would rather use a phone hotspot.
  • Reviewer
    Location
    CARDIFF
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    It's the same story every time I need to talk to them. Talk talk are absolutely useless. Their connection is patchy, their customer service is shockingly bad. They're not even cheeper than the more reputable providers these days!
  • Reviewer
    Location
    Staffordshire
    Reviewing
    TalkTalk
    Date
    Comments
    Absolutely abhorrent service in every way. Customer service broadband speed etc. I wouldn't be able to fit all the problems I've had over the past few weeks into this review as it could be printed out as a door stopper. The company is absolutely disgusting, they've lied to me, they've tried to make me pay for things I didn't order, told me I had to pay for an investigation into wifi problems later, false advertising and rude staff - every single one. If the problems don't get sorted soon we will be taking legal action.
  • Reviewer
    Location
    Croydon
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Overall, Talktalk can get pretty slow most of the time. I planned to switch to sky but I don't have the money :(. Whenever I called Talktalk to complain, they never pick up, and my laptop would always take at least 1 minute to do anything, whether it's dowloading, searching or playing videos. Saddened...
  • Reviewer
    Location
    Sheffield
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Moved from BT to Talk Talk three years ago. At first the broadband and wi-fi speed were an improvement on BT's provision, I am guessing it was down to the router being better than the old BT offering. There were certainly less dropped connections and the wi-fi in a fairly big house was better than BT's. In fact I was full of praise for the improved speeds and reliability.

    The last few months have seen a deterioration in speed and wi-fi reach, again I can only put it down to the router since I have exactly the same configuration as three years ago when I joined Talk Talk.

    Several technical calls, reboots, diagnostic checks etc etc. I asked if another router could be sent out since they have upgraded since I first joined, this however was refused.

    I have now decided to switch provider in the hope that their 'new' router will give me the wi-fi coverage and speed that I was getting three years ago.
  • Reviewer
    Location
    WESTON-SUPER-MARE
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Speeds as low as 1.24mb/s on 'fast broadband'. Charged more than latest promotion rate for this service. Offered no discount on complaining unless I signed up to another contract. Tried to use their poor broadband speed to basically get me to upgrade to fibre. As if getting a poor service would make me want to pay for a more expensive one? Spent over an hour patiently explaining online but to no avail. If fibre is better I will do it via another ISP.
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    One lesson I learnt from talk talk is to check reviews before using a service. AWFUL!
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID TALK TALK is my advice. This company is not trustworthy, they lie to customers. After one year’s unstable internet connection, I cancelled the service with them when I moved to my new house. They called me afterwards to try to keep me with them with the offer of fibre internet in the new house with a lower price. So I accepted the offer. I called them after I moved since I haven’t got back from them with new package detail. The shocking thing was that the customer service checked the note with my account that it shows talk talk called me to say that there was no fibre internet in my new place and I agreed to use the basic internet service. THIS IS RIDICULOUS! I’ve never received this phone call and I’ve never agreed to switch to basic internet. Such a lier!!!! I only accepted the offer because they promised me with fibre internet. Another shocking thing is that the customer service checked that my new address that there’s no fibre internet available!!!! So this company can lie whatever they want to trick the customers!!! Ridiculous company.
  • Reviewer
    Location
    XX
    Reviewing
    TalkTalk
    Date
    Comments
    TalkTalk is the worst service in the world. Their broadband is constantly not working and the customer service is the worst I have ever met. They also won't cancel your contract if you want to. Our internet service is not working for the last 2 months, they were unable to fix it and now they don't want to cancel it. STAY AWAY!
  • Reviewer
    Location
    Widnes
    Reviewing
    TalkTalk
    Date
    Comments
    Gave 1 star as not possible to give 0. If I am lucky enough to get a broadband connection it is incredibly slow, almost as slow as the Youview box! Took 6 different engineers to complete the installation as a lack of communication within Talk Talk meant they either brought incorrect or faulty equipment. I'm on my 3rd Youview box in 8 months and even this one keeps freezing and needs resetting. Customer Service is appalling, the call centres are abroad so there is a clear language barrier so even if you get one of the few who know how to help they often misunderstand and fail to resolve the faults. Currently experiencing a network outage, this has been a daily occurance for at least the last 2 weeks. Told to ring back in 3 hours to see if they can help then. Told it is a one off, eventhough i've been reporting the same fault as recently as yesterday. They can't even advise if it will be reflected in my bill as they can't look in to if until at least 3 hours from now. So as far as I know I am paying to not receive broadband or subscription channels. Ridiculous "company" if you can call it one.
  • Reviewer
    Location
    Manchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I was cheap when choosing my broadband supplier and choose talk talk as they were the cheapest option. The internet never worked for the first month z eventually they charged me to send an engineer round to the house to fix my line and the speed was always very slow and I had large amounts of time the internet did not work due to system errors on their part.
    As I work in the computer I lost lots of money in lost work opportunities and then switched to sky a more reliable option. I would highly recommend sky to anyone reading this. (They also have done great deals)
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    I seriously do not understand why people use this company. It seems like cost is a huge incentive and i find this hilarious. Let me explain why; I have two addresses, one has TalkTalk and the other Virgin Broadband. I pay 30 pounds a month for my talk talk service. Its a 30Mbit connection. You struggle to do anything using this speed in this day and age. Its the equivalent of having a dial-up from the 90s. Now to my Virgin connection. I pay roughly the same price 35 pounds a month for a 150Mbit connection and superb customer service that I can call up ANY time of the day. I was literally speaking to one of their agents at 1:30am in the morning the other day to arrange a service transfer. My speed was increased to 200Mbit 8 months into my contract and now I'm at 12months and they are offering me a 300Mbit connection for 30 pounds a months....lol I'm literally going to be paying the same price for a service that is quiet literally ten times better. Moral of the story: You are not saving any money going for TalkTalk. Do your research. I'm going to be canceling my service with them and transferring to Virgin in my 2nd property.
  • Reviewer
    Location
    Brixham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      1 star
    • Reliability
      1 star
    Comments
    i got upto 8mb but between 5pm - 9pm speed is 0.5 - 0.8mb download, upload NEVER more than 0.5mb and that's everyday. totally poor costumer service. i wish i could opt out of this contract with talktalk but they want 70 pounds for it. i am totally unsatisfied. and i know i'm not the only one.
  • Reviewer
    Location
    Harlow
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    They don't even deserve a star. They have only messed me about from the start. I called up more then once for the same problem and to cancel an account that they say I have 2 accounts open. So I said I don't even need 1 let alone 2 so I say cancel both and they only cancel one and carry on charging me for the other after I've sent back all the stuff and moved house. They still demand money from me and don't care about the customers. They are now trying to stick me with another cancellation fee as well as the last 3 months of bills for a service I can't use or even have access too.

    All in all they are a joke and just out for your money no matter how they get it.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      1 star
    Comments
    Never take Talk talk you will regret i promise you worst customer service . they try rib you off . poeple think is cheap but it is not .please lets work together and shut down these fuckers
  • Reviewer
    Location
    glos
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Seemed like they were offering a good deal. Paid for my line rental up front. For some reason (I'll probably never find out in this lifetime), they could not port my existing number across so they cancelled the TV engineer's visit. All I got was a text saying the visit had been cancelled, no explanation. Then I had to do the thing that I dreaded most, call their customer services several times, probably about 20. Their customer service advisors are amazingly rude. As far as I'm concerned they have reached rock bottom & have started to dig. They must set themselves VERY low standards & consistently fail to achieve them. The upshot of this round of them TALK TALKing at me was that I would have to cancel the contract & set up a new one. They sent out a welcome pack that had the wrong price breakdown so guess what? I had to phone customer services again. Spoke to 2 people who hung up on me. Spoke to a third person (in India, I'm guessing) & then got put through to her supervisor in the Phillipines. Someone in India asking you to hold for 2 minutes equates to 20 UK minutes. The last phone call was over an hour & I've now been promised a refund for the line rental that I paid in advance. To tell you the truth, the whole experience has stressed me out beyond imagination, they literally have reduced me to tears. All I wanted to do was buy something off them, I was a potential customer & they have treated me insanely badly. Who knows what they treat their customers like, once you are lcked into a contract. STAY AWAY & go with a reputable provider who has UK based call centres.
  • Reviewer
    Location
    Liverpool
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid plz worst customer service ever they rob you easly robbish company i was just talking to one of the customer service team and she shouted at me and when i asked to speak to the manager she put me waiting for 26 minutes and even when i spoke with the manager she was as impolite as the other one and i hanged up without sort out my problem , save your money and stay away plz
  • Reviewer
    Location
    St Albans
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible internet connection, spoke to talk talk to improve things, they offered their superfast broadband option. Promised to send us a new router and didnt send one for over a month, we had to chase 5 times and every time they gave us a different version. We were told that we need a new one, then we were told that we do not need a new one. another time we were told that our current router is not compatible. Promised new router and new connection just so we don't cancel and never sent one. The internet is slow and unreliable.

    Never use talk talk
  • Reviewer
    Location
    Kent
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Hey, i have a connection to write this revi...oh no i don't, oh its connected again... oh no, its dropped out again, no wait... its con . .nect. . ed, oh no its gone again..
    Seriously go else where, its awful.
  • Reviewer
    Location
    Bury
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Have been with TalkTalk as long as I can remember-And until 2 weeks ago everything fine-In the last two weeks -My speed fluctuates constantly between 2 to 9 download. and it goes up and down like a yo yo.. When I get it checked I am told there is nothing wrong!
  • Reviewer
    Location
    Street, Somerset
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    TALKTALK is full of ****, don't you ever place an order with them. So a week ago I placed an order with them for a fibre optic broadband, I received a confirmation email and all looked good. Then next day they cancelled and they said they don't support fibre optic in y area, they asked me to place a new order, so I spoke to some one and tried to place a new order and he said they do support fibre optic at my area so I placed the order again and now the installation date has been moved forward! then next day again the same thing happens they cancelled my order for the same reason (they don't support fibre optic at my area, which they said twice that they do when I was placing my order). Spoke to them again and they asked me to place a normal broadband which I did again, and after three days of my order they cancelled my THIRD order again stating that the TV failed (thjs time they found another reason) and they asking me to place a new order. I mean seriously if they can't even take an order how this guys going to setup my broadband.
  • Reviewer
    Location
    Co/Durham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been a TalkTalk customer for 6-7 years when they only dealt in broadband and phone. I was very happy with their service and recommended them to all.. unfortunately since the company has branched out I have had nothing but problems with my broadband. I am continuously calling their customer service team just to go through the same rigmarole over & over again, being asked to unscrew electrical sockets should not be advised!!. I am now on my 3rd new rooter, again the rooter was blamed. When I first became a TalkTalk customer there was no such contracts. So when my broadband stopped working after all those years I contacted their customer support team. I was told "it will be your rooter its an old one, I can send you a new one out but you will be charged for it" I then told them not to bother I will go elsewhere, I was so annoyed due to the length of time I had been a loyal customer and the fact that what they were actually implying is that if I wanted to stay with them I had to pay for the privilege!. I was then told "oh no it's ok I can get around it and send you one for nothing I'll just put you on a contact for, I believe to be 12/18 months. I was silly and agreed. But afterwards I thought to myself 'have I just been blackmailed?' If I wanted them to sort out the fault with my broadband I had to agree to a contract! The first rooter they sent only lasted 1 week before I in-counted the same problems connecting to the internet. I again contacted them. An engineer was booked for 3 days later. However I was told if its not their fault I will be charged. Again the new, much faster modern rooter' ( as told by the adviser) was blamed and was I was given my 3rd new rooter. All went well for approximately 6 weeks, after which the same problems occurred. All I want to do now is cancel my contract with TalkTalk and switch to a more competent provider . I Would no longer recommend TalkTalk like I used to and am sorry my daughter took my recommendation who is also having problems.
  • Reviewer
    Location
    Brighton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I cannot tell you enough how awful the recent experience ive had with talk talk has been. 
    The story is a long one but briefly I wasnt able to use the tv service as signal so bad...they couldnt EVER talk to me as systems are always down....they dont listen to what you say and ask the same questions..cancelled my service then restarted it without me saying...list goes on. Please save yourself the frustration and upset.
    UPDATE FOLLOWING REPLY FROM TALK TALK
    I did contact the tech team mon many occasions but the wifi just wasnt enough to run the tv service at same time as laptops and phones so it kept freezing. They could not change this.
    Recently I went online to change address for moving house and the system wasnt working so I was told to chat. I tried to do so 4 times but 3 times the system was down and twice I was promised a call back which never happened after phoning.
    I was moving so gave up and went with another provider. Tried to call and cancel but system down. Eventually got to chat and was told i didnt need to cancel as it was already cancelled as new tenants provider had contacted. Then recieved email saying welcome to talk talk in your new home...hadnt even asked for it. Messaged again system down. Then got letter saying goodbye and i have to pay 89 pound to get out of contract..which i disputed as Id tried to transfer service. Was told by new provider that my phone number wasnt even registered at my property so couldnt transfer it. Then after moving the new tennants cant connect as my service is still live! Tried to chat again today and guess what? Systems are down.
    Its just been awful...frustrating and upsetting when already trying to move house. Wouldnt mind so much if the wifi quality had been good to start with.. more detail now given thank you x
  • Reviewer
    Location
    Essex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Dreadful customer service. Waited over an hour to be connected to an advisor and was either cut off or had the phone put down. Procedure for getting a fault issue remedied is complex and ineffective. Finally got through and been on hold while she sorts out an error on their system as she can’t get my account up. I’m a little suspicious that this is a tactic to get me to just give up and hang up. All I want to know is how to end my service with them. I’ve now been cut off again ! Absolutely dreadful
  • Reviewer
    Location
    Sutton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I had a horrible experience with talk talk!! I was supposed to "go-live" on 16/5 and booked the day off work as an engineer would be coming around. On 14/5, they notified me that I don't need an engineer visit afterall (so I booked my day off for no reason). On 16/5, that my broadboand should start working, I received a call from talk talk saying I did need an appointment after all. So I booked one for 18/5. I wasn't able to take the day off at work, so I called them back and rescheduled for 19/5, that I managed to get off. However, even though the advisor confirmed my appt, I didn't receive a confirmation by email or text. I decided to call them back to double-check. Apparently the previous advisor hadn't actually put the appt on the system and it showed that my appt was still on 18/5. The next advisor assured me that he cancelled the 18/5 appt but that 19/5 was now fully booked. I was really annoyed and upset as I was counting a lot on having broadband by then. And guess what happened next! An engineer called me saying his outside the property on 18/5, even though I cancelled my appt twice!!!! On top of this, they said there was going to be a charge cause I wasn't there!! What an absolute circus of a company!!! Next thing I did was call them and ask to speak to the manager to resolve the issue. To my disappointment, he was insisting he could not get my Friday appt back and that if I cancelled my contract (which hasn't even started btw), I would be charged!!!!!!!!!! This is the WORST customer service experience I've ever had and seems that talktalk is a JOKE. By the end of my last attempt to resolve this I was actually in tears. This manager should be ashamed of himself. That's all I have to say.
  • Reviewer
    Location
    Surrey
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    speeds are a scam!! Frustrating customer service
    Terrible customer service I was emailed in July saying I wasn’t getting speeds I payed for. After two engineers vists they couldn’t resolve problem customer service tried have you switched it on and off again? Shall we send another engineer? Each call taking at least 40mins of my life to get no where. I leave yesterday to go to BT miraculously they fixed the issue (very suspicious are they limiting customers speeds even though they pay extra for fibre?) after I confirmed I was leaving the speed dropped off again so it’s quite clear where the issue lay and the 2 engineers vists where a waste of time I was a loyal customer for 5 years I would never use these scam artists again as it’s clear they limit the speeds also I was not offered compensation despite paying for service not received
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Speeds are fine, same as guaranteed but goes off daily and repeatedly. Incredibly frustrating. No clear reason behind it and appears to be permanent.
  • Reviewer
    Location
    Wakefield
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I put my order in for talk talk buisness broadband November 2015. I was told that the line will be installed and your go live date will be in 2 weeks time, Talk Talk we're very reluctant to take my card details and set me up for a 12 month direct debit contract.

    Since that time we have had 4 engineers from BT Openreach come out all not knowing what the previous engineer had come and done, why the other engineers could not complete the work.

    Every time i phone up to see why this has happened and try submit a complaint to a manager I am told there is nothing that they can do more than me and they will be telling you the same thing. Once I phoned to complain I was told all managers are in a meeting and the call center oprative had no idea when the meeting would finish or when it had started.

    A fresh line was to be installed. A sub pole was installed on the 20th of December 2015 by BT Openreach,a month and a half after placing my order. I have since been given 5 appointment dated since that time each one having to be cancelled and pushed back to a later date. Apparently talk talk have no idea why it has been pushed back and they cannot do anything about it.

    Finally an engineer turned up and installed half the line on the 18th of January 2016. He then told me that a hoist would be needed to complet the job. I believe this is very poor planning on talk talk's part as they should have included this in the equipment needed for the job. The trees did not grow out over the Christmas period.

    I was then given a date for the 27th of January where the work will be complete.

    However I received a call today saying your new date for the completion of the work will be on the 4th of Febuary 2016. I asked why has the date been pushed back, but they have no idea for why this has happened neither do they have it on any of there records. I do have a text message and email from talk talk that the work will be completed on the 27th of January 2016.

    I spoke today to someone from talk talk call center and the manager, both had a very impolite manner of speaking. I do not believe that a paying customer should be treated they way I have been treated over the last couple of months.

    Talk talk advisors have also told me they do not have a direct number for BT Openreach, I can't imagine how that buisness relationship works? I have also been told today that "I can put you through to cancelation department if you do not want to carry on"

    My buisness has seriously been affected by talk talks service. Broadband is a huge part of marketing in our buisness and we are not able to move foward.

    I am not a very happy customer of talk talk and would not go with them again if I knew it would be like this. I hope someone from talk talk can read this, so no more of their customers are treated how I have been messed around.
  • Reviewer
    Location
    UK Buckinghamshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Paid extra for fibre . The WiFi dies not even reach upstairs in my house. Speeds are terribly slow even for fiber not as fast as promised when our chasing this broadband . Customer service is poor , uneducated Indians who can barley speak English, very rude , take ages to answer, they lie a lot too . Really need to learn how to speak English . All in all talktalk is the worse broadband provider . Absolute nonsense
  • Reviewer
    Location
    manchester
    Reviewing
    TalkTalk
    Date
    Comments
    please who ever want to come talk talk please think twice , i have bad experience with them , this is second time happen , when you sign they lie to sign contract wont provide what they say trick you first then forget what they spose to provide they force to breach contract then send you bills for breach contract , becarful to sign with them ,
  • Reviewer
    Location
    Loughborough
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst internet service on earth. I cannot rate below 1 star or negative starts. I regret joining it and would never advice anyone to go for TalkTalk

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