7,010 Customer Reviews over 176 pages
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- Location
- Cardiff
- Reviewing
- TalkTalk
- Date
- 2021-09-22
- Comments
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I just moved house having been with TalkTalk for years and previously having little reason to speak directly with them. Moving house under TalkTalk has proved to be an absolute nightmare due to their ineptitude and I would advise anyone against this. After being uphold Fibre (which I am happy with) they then charged me £43 for leaving my contract despite 3-4 of their representatives guaranteeing this would not be applied and 2 even saying they had taken the charge off. I have today spent over 2 hours on the phone trying to resolve this speaking with various people in South Africa, all of whom were pleasant but utterly clueless. Their systems are so arcane and through multiple contacts over the last month I can confidently say they are the worst amenities company I have ever had to deal with. You may be OK with them for a while but as soon as something goes wrong or your situation changes beware. I'd avoid them like the plague.
- Location
-
- Location
- UK
- Reviewing
- TalkTalk
- Date
- 2023-08-02
- Comments
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The customer service is awful. The online chat does not help at all. If you have a simple question, it will take at least a 30-minute call to get some unclear answer. I'm really frustrated with them.
- Location
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- Location
- Swindon
- Reviewing
- TalkTalk
- Date
- 2018-05-21
- Comments
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Broadband drops out frequently requiring reboot of the router. Customer service is poor, english spoken or typed (on chat) is barely inteligable
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2020-07-30
- Comments
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Genuinely the most consistently bad connection I've ever experienced. The internet drops for an hour or so about 3 times a week. When I've used the customer service, they've been helpful but problems always come back after a while. When not dropping, the speeds are average at best and very poor at worst. Would not reccomend to anyone
- Location
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- Location
- Croydon
- Reviewing
- TalkTalk
- Date
- 2019-01-19
- Comments
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@TalkTalk
My mother who is 74 has been repeated lied to by talk talk and basically conned, now I'm trying to switch from talktalk the blatant mis information from talktalk is astonishing and immoral, even though the contract ends on the 31st Jan 2019 and have given more than 30 days notice (I was told that I could only initiate cancellation exactly 30 days before end of contract, this turned out to be another untruth), my mum received a letter today saying there will be an early cancellation charge, when I rang talktalk, Emma customer services said this was a 'mistake'. Talktalk practises are immoral and at times have been bullying to my mum who is not in good health and is 74 years old, shame on you talktalk
- Location
-
- Location
- Aberdeen
- Reviewing
- TalkTalk
- Date
- 2018-01-05
- Comments
-
Oh my goodness i don't even know where to start. This has been pure hell dealing with TalkTalk. I signed up for broadband in 2014-2015. no major issues really got set up took a month but that was to be expected..... The drama started when i wanted to leave.... I was leaving my flat and moving to another place and Sky had a better deal so called, cancelled and closed my account got a letter to confirm this and that was that... or I thought that was that!
Fast forward 2 years and i get Lowell debt group at my door and sending letters like you owe us money.... I thought who the hell is this from.... called them up and basically talk talk had not closed my account and had continued to bill me without me being in the property! basically it has taken a million (which i don't think is an understatement! ) to resolve this. Calling call centres who are reading off a script trying to explain this its taken me 2 years to resolve this. and i was even further disappointment with the CEO Mr Nagy told me "that I should have protected my information better"!!! basically i would steer well clear of this company. It has been a nightmare and i would not even sign up for them if you paid me to have broadband with them.
- Location
-
- Location
- Prestwick
- Reviewing
- TalkTalk
- Date
- 2017-09-28
- Comments
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The customer service provided by TalkTalk is appalling and their billing service is not fit for purpose. On TWO separate occasions, additional payments made online have been allocated by the system to an account which was closed years ago. This resulted in my mobile being disconnected despite the payments being made. TalkTalk have done nothing to resolve this problem. Absolute shambles!!
- Location
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- Location
- Chesterfield
- Reviewing
- TalkTalk
- Date
- 2016-01-18
- Comments
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THERE JUST THE WORST KIND OF COMPANY.
Stay well clear, rubbish customer service departments, terrible you view box( my Sega Mega drive had more processing power), awful online security (well we all know this) demanding money at end of account when no money is due. JUST a bunch of @#?!@
Says enough I think
- Location
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- Location
- Londonderry
- Reviewing
- TalkTalk
- Date
- 2018-11-16
- Comments
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Overall a terrible company. Been with them for a year without any overwhelming issues (Minor downtime, occasional disconnects).
However recently. I have had over double the ping to certain games and talk talk are refusing to acknowledge that the issue is on there end even when all testing points to it being one of their servers causing this.
They are offering me absolutely no recourse for losing the main reason I have internet, I cannot leave as i'm still in contract, they won't fix anything. So i'm stuck with this terrible company until the contract runs out upon which i will be leaving them the very day it does.
- Location
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- Location
- Bath
- Reviewing
- TalkTalk
- Date
- 2015-09-16
- Comments
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Worse customer service I've ever experienced. It took them 16 days to respond to a message, couldn't have felt less valued as a customer.
- Location
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- Location
- Hartlepool
- Reviewing
- TalkTalk
- Date
- 2016-12-19
- Comments
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Charged for a home move which I was told was free but was charged £85, Bill went up by 90% and was told I was no longer entitled to the contract I signed up for. Bounced from Bangladesh to the Congo to be told it was their mistake and it would take a week to get my money back. Luckily was still in the cooling off period as for some reason they had renewed my Co tract instead of carrying it over so cancelled it. 1/10 would not umbongo again.
- Location
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- Location
- Surrey
- Reviewing
- TalkTalk
- Date
- 2018-02-25
- Comments
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I have been a Talktalk customer for several years now and I can honestly say it hasn’t been a pleasurable exeperience! They may be cheap but for this you have to put up with the terrible customer service!
They are rude and unhelpful And promise you things over the phone but don’t deliver and do not record it on your account just to get you off the phone!
I am definitely leaving at the end of my contract, I would happily pay more if I never have to speak to them again!
- Location
-
- Location
- Flintshire
- Reviewing
- TalkTalk
- Date
- 2022-04-08
- Comments
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If I could rate 0 i would The most appalling service I have ever had...
I was contacted by future fibre team in November 21 and offered the new fibre. after a long conversation I was offered a reasonable deal and accepted, we arranged the installation date that December 16th, I made arrangements to be home a low and behold nobody turned up!!!
This led to many phone calls over a period of time being diverted put on hold I spent hours on the phone... fast forward I have be contacted again to try and resolve to no avail
Yesterday I received a text from talk talk offering a resolve I thought give them a chance....what a fool I am !!
Two and a half hours later after loads of texts they just ended...
TALKTALK you are a disgrace..is you company motto just keep them hanging on? Get what you can out of them ???
Useless just Useless...
- Location
-
- Location
- Uk
- Reviewing
- TalkTalk
- Date
- 2022-02-22
- Comments
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Lies and more lies
Not sure how these people have got excellent customer service
They don't listen, they go off on a tangent
Each week I'd call, agree a package and price the rep says they'll call me back. They never do. So I call again the next week and the price has gone up. This happened 3 weeks in a row.
I would suggest reps that understand English!!!! (Yes they speak English fine. They don't understand or don't listen) not racist as I'm a minority but I am prejudice against stupid people
- Location
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- Location
- Kent
- Reviewing
- TalkTalk
- Date
- 2016-03-07
- Comments
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Just left talktalk - gone to plusnet who are just as bad for customer service, if not worse!
Main reason for leaving - email server was rubbish, went for days with no access to emails
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-05-05
- Comments
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I was with Talk Talk for 2 years with no problems. However, as soon as I tried to cancel my broadband as I was moving house I realised how shocking their customer service was.
My initial cancelation order was not processed and they have continued to issue me monthly invoices. I have been calling up every 2-3 weeks to explain what has happened, each time speaking to a different person who is unable to put me through to the person I spoke to previously, despite me having their name. Every time I call I am told it is fine, the situation will be resolved and I will not be receiving any more bills and the back dated amount post-cancellation will be written off. However, next month rolls around and I receive another invoice, and the cycle begins again.
I cannot explain how frustrating I have found this whole process, and it has completely undermined the 2 years of decent internet service I have received before, I am now spending a significant amount of time each month on the phone to talk talk, and am now getting concerned about getting a black mark against my credit rating. In summary, it is not worth it for the £2-3 you save per month on internet, I have since transferred to BT and found their customer service to be miles ahead of talk talk.
- Location
-
- Location
- Derby
- Reviewing
- TalkTalk
- Date
- 2023-10-17
- Comments
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Having had five price increases off Talktalk in eighting months I found a much better deal.When I phoned Talktalk to cancel,with them what they would do is cut me off each time arfter phoning six times i got someone to talk to me.To me they are a terrible company to treat someone like that.
- Location
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- Location
- Glasgow
- Reviewing
- TalkTalk
- Date
- 2015-11-05
- Comments
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Value for money until 2015, when costs went up - previously, good discounts negotiated.Support service always a trial - noisy,foreign call centers on poor lines, with atrocious 'musak' on long holds.
- Location
-
- Location
- United Kingdom
- Reviewing
- TalkTalk
- Date
- 2014-12-31
- Comments
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I have been with Talktalk for the past three years. We were very happy together until I decided to upgrade my package. I emailed them asking them to email me details of a fibre upgrade, I specified email contact as I have Menieres disease and was ill in bed and deaf at the time. My phone began ringing at all hours of the day and night with calls from their customer service team, i wrote back and told them it was pointless them calling me as i was deaf to certain frequencies and this seemed to spur their calls even more. Nothing i did or said stopped them, eventually I had to disconnect the phone from the socket and email the head office. I still had no information on the upgrade but bored with watching my netflix services flicker in and out of signal on the paltry connection I upgraded via the website. I added fibre and the tv box to the package (which i should have got anyway!) and also some of the tv boosts. I also ordered extenders which did not turn up and were not even available to buy at the time they took the order - instead they wanted me to buy ones that cost twenty-five pounds more! I was all set to 'go live' a week before Christmas. The box arrived and all was good except they had not applied the boosts. Every time i went onto the website it was down or just scrolling through seemed to add tv boosts to my package without even a notice of contract - they'd just appear in my email after visiting the site. None of these were activated just applied to the account. After a hundred emails to them asking them to sort this out and being ignored I began calling them - they decided to update the website just around Christmas and for the three weeks I was hardly able to even access my account and nor were they. They demanded i call them back at other times of the day to resolve it, but the website and accounts was always down when i called them. I had to call them several times a day, every day for a week before it was actually sorted and in order, and was the actual package i was contracted to. If you have ever called a BB company you realise how much of your day this takes up when you are left hanging on hold listening to the exact same piece of hideous music set on a 80 second loop - up to 40 minutes a time - easily. I had even wrote to them threatening to disconnect my services as they hadn't kept their side. After sorting this all out and everything was calm i found an email in my inbox the very next morning informing me that they had agreed to terminate the contract between us and could they have the tv box back - even though i was still paying for this box and it should have come with the contract i was still on with them. I was absolutely furious as clearly none of them read the previous notes, it was Christmas Eve. I couldn't be bothered to deal with these idiots anymore and changed provider.
The service is very stable as long as you stick to the package you have. I like the fact there is no throttling and it really is unlimited - i watched netflix all the time and have no problem, aside from the speed but that is due to the area i live in.
The customer services department will bare face lie to you and none of them will know what the heck they are doing, least of all what you are talking about!
Both the email and web chat option of customer service is a waste of time and takes days - they refuse to deal with account issues unless it is via the telephone - so expect that 40 minute wait to speak to someone that doesn't understand you or what their job actually is. The staff are however polite in their manner. The sales team will harass you day and night - mobile and house phone, if you show the slightest bit of interest in an upgrade.
- Location
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- Location
- DONCASTER
- Reviewing
- TalkTalk
- Date
- 2015-11-05
- Comments
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Worst broadband provider ever, Three weeks now with many many problems slow speed although you still get a full page of adverts without any delay !!! lots and lots of emails problems and unable to log into my account all these issues without any compensation, customer service tell lies lies and more lies and totally refuse to RELEASE you to another ISP unless you pay a £120 fee
AVOID at all costs
- Location
-
- Location
- Reviewing
- TalkTalk
- Date
- 2019-01-15
- Comments
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Absolutely shocking customer service - was not able to cancel my broadband despite calling 20 times over the course 3 weeks because the "system was down"
- Location
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- Location
- Altrincham
- Reviewing
- TalkTalk
- Date
- 2022-12-19
- Comments
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Trying to get any sense from customer services is impossible. I changed my provider 11th Nov but the new provider forgot to inform Talk Talk. I informed tham on 18th Nov that the provider had changed but they insisted they would not disconnrct me for another month which was chargeable! I accepted that but then they chargrd me for the next month again. When I phoned them they denied any record of my notifying them I was leaving. I asked to speak to a supervisor and was told one woulf call in the next 48 hours. When I said I was not prepared to stand by my phone for that length of time I was left on the phone with noone redponding to me. Considering the recorded message they transmit at the start of the call it is obvious they don't listen to those call recordings!
- Location
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- Location
- Isle of Wight
- Reviewing
- TalkTalk
- Date
- 2018-03-07
- Comments
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Way too stressful to deal with. What a joke of a failed sign-up recently. Ordered broadband online on Sunday after line checks etc. Then told Monday there was a problem - my line was not strong enough to take fibre broadband. My current service is fibre, my provider before them was fibre and before that I was with TalkTalk ON FIBRE for 18months. The sign up itself was fraught with problems as the system would not accept my email at first due to being a previous customer.
I decided to cancel.
Now despite their name their is nobody to TalkTalk to on the phone as you need to enter your phone number, which not being a customer does not let you through!!
Three days of being lied to on their chat system and I still do not know if it is cancelled (a direct debit was set up today). Just wait and see and go through it all again I suppose.
AVOID AT ALL COSTS - I will never ever try to return to them again.
- Location
-
- Location
- Bolton
- Reviewing
- TalkTalk
- Date
- 2015-11-20
- Comments
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When it works it's fine but there are reoccurring problems everyweek
- Location
-
- Location
- Cambridge
- Reviewing
- TalkTalk
- Date
- 2016-08-25
- Comments
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Worst customer care I have seen in UK. You never get call back. Kept chat/phone for more than 1hr 40mins.Being overcharged but it doesn't seem to get into their thick heads.
- Location
-
- Location
- Kent
- Reviewing
- TalkTalk
- Date
- 2016-01-21
- Comments
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Broadband works well. Customer service is really bad, bills are often wrong, call centre abroad can't pass you on to a manager to get problems resolved. I left after my one year, I'll never go back.
- Location
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- Location
- Devon
- Reviewing
- TalkTalk
- Date
- 2022-11-28
- Comments
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Technical support completely useless. My router packed up, so contacted support they say oh theres a problem on the line, we'll send an engineer.
I told them about the situation and to send a new router. Rather than wasting time and resource on sendingan engineer. But oh no they have to send the engineer.
I went and bought a new third party router and plugged it. Shocker my internet now works.
Will be looking to leave them now for a provider with better customer service.
- Location
-
- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2018-07-12
- Comments
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I have been with talktalk since I started up and up till now I have had no real problem with their customer service. HOWEVER the latest contact I had with them has been very poor. Oh yes! you can either text or talk to a 'human being' - if you are prepared to take at least THREE hours of your time waiting for replies AND waiting online for thme to consult 'other departmends. (by the way they were calling from South Africa!) Recently I went through all this and told them exactly what I want in great detail - they assured me that an engineer would be coming to install a second youview box that would solve my problem and when he finally arrived I was told that this could not be done and he went away (after a cup of tea) and NOTHING solved - it appears they just wanted to sell me an extra box PLUS the engineer's fees as well as charging me higher monthly payments I am very disappointed and I hope Talktalk gets to read this
- Location
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- Location
- South Shields
- Reviewing
- TalkTalk
- Date
- 2015-05-07
- Comments
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I've left TalkTalk.
After a discussion with TalkTalk, their comment in an email to me was:
"I'm pleased to let you know that on 18/03/2015 one of my colleagues had credited your account with £226.10 and £180.36 to waive off the Contract Breakage Fee and reimburse the charge for Value Line Rental respectively."
Account balance inc VAT -£221.31 CR
I was then advised to login to my account, and click on "send a cheque to me" refund button.
Ive now been trying for months to get my money back, and everytime they say I am correct, and are sending a cheque, but no cheque.... for months. Please steer clear of TalkTalk.
- Location
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- Location
- Tyne and wear
- Reviewing
- TalkTalk
- Date
- 2017-09-02
- Comments
-
Tried 3 times to sort bill out always refused always having technical problems have to wait and all you get is sorry for doing days without the internet no compensation offered
- Location
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- Location
- Glasgow
- Reviewing
- TalkTalk
- Date
- 2015-01-22
- Comments
-
I've been with TalkTalk a while and up until now was reasonably satisfied. The only downside to the actual service was slowish pings, but the actual transfer speeds were ok.
However, the main problem is their appalling customer service. When everything was woring fine - they keep calling to ask how good you think their service is (and probably to try to get you to upgrade your package, although they never get that long on the line with me).
When you have a fault it's a different story. My service has been down for over 3 weeks (damage to the phone line so not TalkTalk's fault). I have spent numerous hours calling them from my mobile to try to get it fixed. The customer reps talk over you, keep telling you "not to worry it'll be fixed in a couple of days", never call back as they promise and seem entirely unable to deal with a fault without you having to go through the entire history from the start. My fault has now been escalated so many times it must be on the moon. Nothing ever actually gets done to fix it though.
So when things are working it's a fair service at a good price, but when things go wrong their customer service is atrocious.
- Location
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- Location
- crouch end
- Reviewing
- TalkTalk
- Date
- 2016-09-26
- Comments
-
I had no problems with the set-up. I had no problem with the overall service. What I have a huge problem with is the awful customer service. I can't understand half of what they are saying. Accuse me of being racist but I simply cannot understand a thick Indian accent. That's the first problem. Secondly, I called on numerous occasions and every sinlge bit of information I got contradicted what someone said on the last call. No one seems to understand anything I am saying. Even the basics are not understood by them. I simply wanted to know whether my bill is for a month in advance or the previous month. 2 calls and 2 opposite answers. Trying to charge me mony after my account has shut down saying they will re-imburse it on the final bill. Just don't trust them. Spent 2 hours trying also to change the account to a different account holder. They just were clueless. called 3 different people with 3 different answers. An absolute joke
- Location
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- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2019-01-21
- Comments
-
Terrible service will not renew contract. Gave reported them to trading standards for selling me a hassle free upgrade and then charging me for a router that should have been free.
- Location
-
- Location
- grays essex
- Reviewing
- TalkTalk
- Date
- 2015-05-09
- Comments
-
Was.oK. with this company since they took over tiskali. Up until this month. We took out a new contract when they changed all the prices around Christmas time . This month we have an email to tell us that the overall package price had increased and all the 0845 numbers and 0708 numbers that were free as part of the package,
now cost us full price, Now we are told we have to pay the increased rental along with these extra costs . Confirmed with talktalk that they had broken their contract agreement , as I notice they have with many reviewers. Because of this it was confirmed that yes we could cancel and move to a another broadband supplier free of charge. We are now looking into this with Plusnet seeming to be the preferred option. I suggest that others with changes to their contract do the same and if they wont let you go to OFCOM for assistance. Good luck don't let them win.
- Location
-
- Location
- Broughty Ferry
- Reviewing
- TalkTalk
- Date
- 2022-10-19
- Comments
-
Expensive and slow. We've been with Talktalk for years and should have moved years ago. Were paying > £50 a month for average speed. With Virgin offering direct fibre we've made the move away now. We were treated to high end customer service from a UK based TT customer loyalty team. Offered a great deal to stay. Promised all sorts. Chatty and charming. As soon as we asked to cancel we were bounced to a non-UK call centre and had all sorts of problems getting cancelled. Had difficulty making out what was being said. A marked change of tone. Then the final insult, the broadband speed was immediately dialled down to 2mbps even though the switch over date is still 12 days away! This is way below what we were getting on our out of contract service. Pretty rotten way to treat long term customers but there you go. Won't be back.
- Location
-
- Location
- Derby
- Reviewing
- TalkTalk
- Date
- 2017-11-07
- Comments
-
Never again!!!!! After termination of the contract, cancel everything that they put together with the internet! Pay for what not to use even inactive.
- Location
-
- Location
- Cumbria
- Reviewing
- TalkTalk
- Date
- 2016-09-30
- Comments
-
Just had a conversation with Customer service about my speeds. Nothing wrong with the line speed, always constant and good for copper cable. I asked Talktalk to tell me why the system slowed down during certain parts of the day. They tell me this is normal and can be expected. Something to do with the load on the servers etc. or so they say. The point I made was that there would be no point in me paying for fibre as the servers were a problem and not the connection. I was told that fibre was totally different and I wouldn't have this problem. I asked them to explain to me how it would be different as it was a server problem. I don't have an answer so that is good customer service. Maybe if Talktalk reads this they could give me an explanation.
- Location
-
- Location
- Fife
- Reviewing
- TalkTalk
- Date
- 2020-06-07
- Comments
-
Never get anywhere near the 35Mb speed that they claim is available.
- Location
-
- Location
- Lancaster
- Reviewing
- TalkTalk
- Date
- 2017-08-20
- Comments
-
For 7 years I was a TalkTalk customer until the infamous cyber attack! When I rang TT to complain, they hung up the phone on me! I vowed NEVER to return! Recently, I decided to give TT another chance! What a huge mistake! TalkTalk failed to inform my existing supplier that my broadband was switching. Consequently, I was charged a £30 cease charge! TT said it was my fault, as I didn't cancel my existing service, even though the switching process is "Gaining Provider Led", meaning TT do all the leg work. I spent HOURS on the phone sorting out TT's mess! A complaints manager stated that TT do not cancel the existing service! TalkTalk's sheer incompetence is staggering! Previously, my phone and broadband would go dead on the stroke of midnight! This time my broadband drops out at the same time each day! Bitterly regretting my decision to switch back to these jokers! TT refuse to acknowledge THEIR mistakes! They refuse to compensate me! Are ALL broadband companies out to make people's lives difficult? BEWARE TALKTALK'S LEGENDARY incompetence AND RUBBISH SERVICE!!!! I am so angry with TalkTalk!!!
- Location
-
- Location
- Dorchester
- Reviewing
- TalkTalk
- Date
- 2018-10-06
- Comments
-
I set up direct debits. They didn't take the payment and sent threatening emails. My daughter contacted for me - held on phone for 45 minutes. We paid manually and double checked the direct debit was set up. They didn't take second payment and cut me off. I am 83. I didn't know how to sort it out. I had to wait for my daughter to visit again. We paid manually again. They promise the direct debit will work. I am very worried they will cut me off again.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.