7,010 Customer Reviews over 176 pages
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2022-08-19
- Comments
-
I have had my broadband with Talk Talk for some time now. I am continuously disappointed by their level of Broadband service, customer service, and prices!
Their Broadband CONSTANTLY drops out or is extremely weak, so if you sign up with them, don't expect to have good broadband at home.
My contract with them has expired a while ago, but I did not want to move to a different provider as I was not sure when I would move house and therefore stayed with Talk Talk. They are now overcharging me on a continuous, where they are charging me £35 for a basic Broadband and upon contacting them them, they said they will only give me normal prices if I sign up for another contract. What a joke and what a rip-off.
Stay away from them, there are so many better providers!
- Location
-
- Location
- Northern Ireland
- Reviewing
- TalkTalk
- Date
- 2022-08-19
- Comments
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Avoid at all cost.
After 7 years of paying every single bill on time I've received a debt recovery letter.
Very poor customer service
Strongly NOT recommended
- Location
-
- Location
- Bexhill
- Reviewing
- TalkTalk
- Date
- 2022-08-16
- Location
-
- Location
- Dundee
- Reviewing
- TalkTalk
- Date
- 2022-08-15
- Comments
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I am not a talktalk customer but I did order their Broadband only and I now find that it is virtually impossible to cancel despite having a colling off period. Live chat consists of bots which send you in circles. Phone calls result inn being told wrong number and given another to phone. Which becomes circuititous. Some phone number uou cannot get passed options becvcause I do not have an account. I thought I had managed to cancel on 11th August but on 12th they sent me a welcom email. Since that date I have spent an inordinate amount if time trying yo cancel order to no avail. Appallong. Even if they were to give me the servive free I would refuse. Beyond awful
- Location
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- Location
- Glasgow
- Reviewing
- TalkTalk
- Date
- 2022-08-13
- Comments
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My WiFi broke and after 14 days it's still not fixed. The talktalk reps are clueless and transfer you to about 7 different departments until you're that annoyed that you have to end the call. Do not sign up with talktalk.
- Location
-
- Location
- Shipston on stour
- Reviewing
- TalkTalk
- Date
- 2022-08-12
- Comments
-
Where to start? Firstly, if you don't have the stomach for a long review may I just advise against ever using Talk Talk. If you are still reading, I hope you find this useful, I think it could well become a comedy sketch.
In June, I got a cold call after stupidly entering my details for a broadband switching service. The call went well, Talk Talk was suggested and their full fibre 500 product was ordered. Full credit check done and seemed good. A got all the emails welcoming me, setting up my account, direct debit confirmation, then a few weeks later, just before the planned install, the message 'please call, there's an error with your order. I called, the person was sorry, and said they can't see why it was cancelled. Oh well, I thought, just a glitch, I took their offer to reorder directly with Talk Talk, what could possibly go wrong. Again I recieved all the welcome emails etc. Then on the instal day, nothing, so I called TT, the guy said he was very sorry but the order had been cancelled. At this point I was rattled, he couldn't tell me why, but offered to reorder. I said he would need to cancel the footprint on my credit report, he said he couldn't, I said get your finance dept to do it, he said they don't have a finance dept, interesting for a large company. I said I would reorder, why I put myself through this again I cant tell you. But an hour later, the fateful words, oh dear, it won't accept the order because it says the emails already been used. I said, amazing really as I've used my email to TRY and order twice before, undeterred I gave him another email address. Luckily that solved the problem, I have to say repeating every single word I said phonetically for an hour and very slowly was getting very tedious, but I was up for the challenge by now. The order was placed, the direct debit set up, emails started flying into my inbox, I was full of anticipation for the 24th August, I couldn't wait, I was bursting with excitement. On the 8th August a text appeared, I recognised the message instantly, there was an error with my order. I duly called the number on the text. The person in Order Management didn't have the right access to help me, so placed a request for a callback from customer services. That call came today, they couldn't help me because they were from Sales, only customer services can help.me find out whats going on, but in the meantime I was offered the prospect of re ordering, I declined, I was getting close to finding out what was going on and I had to know. She put me through to customer services, and hour later someone answered. They took me through security, again, I'm getting good at repeating my name, postcode, mobile number, address, but then the final question stumped me, whats my Talk Talk landline number, must admit for a second I had to think very hard, but finally told her that IM NOT A CUSTOMER yet and I haven't ordered a landline with them, but I'd passed all other checks, not good enough, I failed security, and then was told I'd come through to the wrong customer team. Oh how I laughed. She put me through but warned me that there would be security questions I needed to answer, I was ready! After another hour of hearing of all the things I could do as a Talk Talk customer with online chat and realising I couldn't do that because I don't have an account, I hung on in hope. Finally a woman answered, sounded like she'd had a bad day already, I went through security with a breeze, even i was impressed, I then explained the problem, to be fair, she didn't waste any time telling me she can't help, but I pressed her saying her colleagues had a lot of faith in her, she went to her line manager and checked on the system, the result was that my order had indeed been cancelled, but only the Sales team can tell me why. I explained its taken 2 months to attempt to become a talk talk customer, and that none of the talk talk teams can help me, no one has the right level of access, but they all think the other teams do, thats incorrect for starters, they all have limited access. She offered to reorder for me, I briefly explained that wasn't going to happen and then ranted about talk talks ineptitude, to be fair she didnt interrupt me, but it felt like she wasn't listening, I suggested she take all my recorded calls and play them back to the management to see if they can save their embarrassment in future. I've no idea whether she did but Talk Talk are simply the worst company I've ever had the misfortune to deal with. Stay clear, and if you're a customer, good luck, you'll need it. Im off to try and get a deal from BT, let's hope the journey is a little less stressful.
- Location
-
- Location
- Flintshire
- Reviewing
- TalkTalk
- Date
- 2022-08-12
- Comments
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Customer Services and Communication are a Disgrace. Over a Five Week Period, Spending Hours on Chat Line and Phone, Requiring Confirmation of Cancellation of this Service, ( Without Confirmation-You Have Not CANCELED ) Still No Confirmation.
When You Mention the Word Cancellation, They Cut You Off.
- Location
-
- Location
- North Yorkshire
- Reviewing
- TalkTalk
- Date
- 2022-08-12
- Comments
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UPDATE: THEY WILL NOT STOP HARASSING ME, CALLING ME, SENDING LETTERS THROUGH THE POST CONTINUING TO OFFER THEIR SERVICES AND ASKING FOR THEIR £228.61 BACK EVEN WHEN I TOLD THEM I WANT NOTHING TO DO WITH THEM EVEN WHEN I CANCELLED MY CONTRACT WITH THEM. THEY WILL NOT LEAVE ME ALONE ON TOP OF EVERYTHING BELOW. THEY ARE ABSOLUTELY DISGUSTING! STAY WELL AWAY FROM THEM!
Not understanding not helpful at all. Here is why. I paid them to reinstate my connection and a few days later they switched my connection off and it was when I lost needed my internet connection so I had to call their 0345 number from my friend’s phone which has incurred a huge bill on their phone because we spent over 30 mins through their 3 phone. I asked the lady from TalkTalk customer service to call me back because I had already waited a long time to be connected and I asked them if they could call me back because I feared of the kind of bill I will incur on my friend’s phone. The lady from the TalkTalk customer service kept pretending she didn’t hear us which resulted in me having to repeat the same question over and over again loud and clear and she still did not care to even consider listening to my suggestion. I think it has been a month since I am with TalkTalk and it was the WORST decision I have ever made leaving my previous provider to which I am currently in the process of crawling back to. I have 2 of TalkTalk’s routers at home and they will never see them again. To top it all off they sold us a pipe dream of full fibre broadband which we never got and it was all empty promises. On top of ALL this I couldn’t take it anymore so I decided to leave them and since my contract with TalkTalk had already started, they are asking me to pay them £228.50 for leaving them even though I was on the phone to them regarding their connection every single day because it was that bad. They are gutless, horrible, and everything you would not want in a customer service team or in a company altogether. Please listen guys don’t waste your time, you will have extreme headaches when you try to leave them. TalkTalk are the biggest SCAMMERS in the broadband industry. High voltage, keep away!
- Location
-
- Location
- Edinburgh
- Reviewing
- TalkTalk
- Date
- 2022-08-12
- Comments
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The worst company .. they start with lies and they help you within 2 -3 hours with any problems you have . Just to tell you more lies .. when an agent spoke to me about the an offer , he promised me 3 months free and of course I have been charged on my first month … they will tell you anything just to get you to sign their contract .. and they broadband is the worst, the agent told me will be better then the one I have but of course is worst what the gave me … now I need to stay with a contract for 2 years and struggle with the worst internet …
- Location
-
- Location
- Newcastle
- Reviewing
- TalkTalk
- Date
- 2022-08-12
- Location
-
- Location
- Kilwinning
- Reviewing
- TalkTalk
- Date
- 2022-08-11
- Comments
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Talk Talk are a very dishonest broadband provider no UK call centers. I was with Talk Talk for landline and boadband for a longtime and always had to call them at least twice a year sometimes it was once a month due to very poor Broadband service
However it was always resolved after a few phone calls and fixes. There customer service has never been the best. Today I have experience that they have sunk to being very dishonest and basically ripping off their customers I realised my bills were more than ever before and this was not down to their yearly price hike.
They had changed my package without my consent or knowledge and add a few add ons that I never had before IE supersafe, call blocker,and Talk Talk TV which I never wanted or asked for as I don't have Talk Talk tv box nor have I ever had one so how was I supposed to use this service even if I did want too.
I spent several hours on the phone speaking to 4 diffrent customer service advisers the first 2 tried to say I had replied to an email which was a big fat lie as they said I had replied from an email address that had been deactivated since 2018 and its now 2022. The first advisor tried to say it must have been reactivated and someone else in my home must have logged in to the email account and done it. To which I replied this was an impossibility as I was living on my own at that time. She hung up on me second advisor tried to spin me the same tall tale,and when I asked for them to send me a copy of said email that I had replied to and the date and time this advisor went sighlent then hung up on me.
Same seniario happened with the 3rd advisor.
After my 4th attempt at trying to get some answers the 4th adviser apologized for her college which I quickly corrected her to say colleague's and she said no they gave you wrong information. I can see you logged into your online account and done it I was sarcastically laughing at this point and pointed out that this was now the 4th lie and I informed her I had not done so. Again I asked her what date and time and what I.P address was I using when I was logged into when my package was changed she tried to tell me she could not view that information.I asked so how do you know I was logged into account then
After a lot of backwards and forwards and I informing her that I was not in the UK on the date she said let alone in my house and I wanted a data subject request to see when I had done this she put me on hold for 15 minutes then came back and apologises were given again and she said that I hadn't logged into account and what had actually happened was that due to me being out of contract for over 4 years, and the package I was on no longer being offered Talk Talk had automatically changed my package which had contracted me back into an 18 mth contract,and had added services I have never had or used before all without my knowledge or consent. So they are a very untrustworthy company who instruct there advisors to blatantly lie to customers and try to convince customers that they changed their own package. Talk Talk should be ashamed of yourselves.
- Location
-
- Location
- North Yorkshire
- Reviewing
- TalkTalk
- Date
- 2022-08-10
- Comments
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Not understanding not helpful at all. Here is why. I paid them to reinstate my connection and a few days later they switched my connection off and it was when I lost needed my internet connection so I had to call their 0345 number from my friend’s phone which has incurred a huge bill on their phone because we spent over 30 mins through their 3 phone. I asked the lady from TalkTalk customer service to call me back because I had already waited a long time to be connected and I asked them if they could call me back because I feared of the kind of bill I will incur on my friend’s phone. The lady from the TalkTalk customer service kept pretending she didn’t hear us which resulted in me having to repeat the same question over and over again loud and clear and she still did not care to even consider listening to my suggestion. I think it has been a month since I am with TalkTalk and it was the WORST decision I have ever made leaving my previous provider to which I am currently in the process of crawling back to. I have 2 of TalkTalk’s routers at home and they will never see them again. To top it all off they sold us a pipe dream of full fibre broadband which we never got and it was all empty promises. On top of ALL this I couldn’t take it anymore so I decided to leave them and since my contract with TalkTalk had already started, they are asking me to pay them £228.50 for leaving them even though I was on the phone to them regarding their connection every single day because it was that bad. They are gutless, horrible, and everything you would not want in a customer service team or in a company altogether. Please listen guys don’t waste your time, you will have extreme headaches when you try to leave them. TalkTalk are the biggest SCAMMERS in the broadband industry. High voltage, keep away!
- Location
-
- Location
- UK
- Reviewing
- TalkTalk
- Date
- 2022-08-09
- Comments
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BE AWARE NEVER GET WITH TALK TALK I have been with these scammers for full 18months,when left they claimed I have to pay them termination fee because when I called for better router they sneakily put you in another contract and will ask you for termination fee. THE SPEED IS so slow and customer service is terrible, leave aside never comply with your wishes. STAY AWAY AS A PLAGUE!
- Location
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- Location
- Hartlepool
- Reviewing
- TalkTalk
- Date
- 2022-08-04
- Comments
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Service would go down without warning for days at a time, no compensation. Absolute WORST customer service of any product I've ever had, outsourced, useless, had multiple CS reps turn off their mics and blank me for some perceived slight. Avoid this garbage company at all costs.
Speed is the same as you'll get from any BT based ISP so just go with someone else.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2022-08-04
- Comments
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Absolute abhorrent customer service and service.
PLEASE DO NOT get in business with this company.
- Location
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- Location
- Maidenhead
- Reviewing
- TalkTalk
- Date
- 2022-08-03
- Comments
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Absolutely shocking service from start to finish. I wouldn’t wish them upon my worst enemy.
Once upon a time this company had staff with common sense who could solve an issue.
These have been replaced by call centres abroad who instruct their ‘staff’ to read off scripts like robots.
Moving house, upgrading and various other minor issues that should be no problem take weeks and weeks to sort, meanwhile your account is drained of money.
Engineers fail to turn up and you’re told you will receive a call within 48 hours to book another appointment in the next two weeks.
This is bad enough without the fact they don’t actually call you anyway.
Avoid like the clappers. Terrible.
- Location
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- Location
- LONDON
- Reviewing
- TalkTalk
- Date
- 2022-08-03
- Comments
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24/07/2022-> reported fault on automated line and got confirmation and engineer will visit exchange
25/7 -> called customer services to make sure engineer was booked. I was assured engineer would visit that day
26/7 -> called customer service and the same reassurance was given. A person named Angalaya in South Africa
told me that if by the evening my broadband was not back then I would be allowed to cancel my contract
and she assured me that she wrote that in my account. But the fact is she never wrote that.
27/7 -> i was called by an openreach engineer to say he found no fault outside and engineer requires visit home
the same afternoon/evening i booked an engineer for home visit. I was given 28th July 9am-1pm apptt.
In the mean time there was train strike on 27th so having no broabdband I had to come to office by uber
and return by uber too costing me approx £50.
28/7 -> I stayed at home and called technical support at 9.15am to confirm that an engineer was was due which I
was assured of. Called at 12.32pm and i was again assured that engineer could come 1 min before 1pm.
I waited until 1 and then left for office again. I called soon after the technical support and various
people told me various things including I had no engineer appointment. I called your cancellation at
625pm ish and one named James with heavy Scottish accent told that there was super genuis tech team
available in Manchester who can call openreach on emergency and they would fix everything and if they
write they cant then he would cancel my contract without early charge. When I agreed to that soon after
I was dropped from the call.
29/7 -> I was due a call to resolve the complaint between 12 and 1 but i had a meeting so I requested the call
between 2 and 3 but no one called.
30/7 -> I contacted again through chat to register a complaint but I was offered £80 compensation but no mention
fixing the problem. After I refused to accept compensation the agent refused to register any complaint
and instead dropped out of the chat abruptly. I was again promised a supervisor would call within 24
hours but up until today no one has called today.
03/08 ->speaking to technical support again and I was told one manager apparently called me today 3.57pm. When I asked where and which number they did not have any answer.
Not to mention that each such call takes well over 30 mins and halfway they will drop the call and then
the drama starts all over again.
STILL GOING
- Location
-
- Location
- London
- Reviewing
- TalkTalk
- Date
- 2022-08-03
- Comments
-
This has to be the worst company in the world.
They are a massive SCAM. Cancelled my contract with them last March and pay my final bill, but keep sending me email every month to pay £12.50, last May i put a complain against them and they contacted me back apologising saying i don't need to pay anything, i requested a email stating that, they sent the email, but still every month i have emails and letter from them asking to pay my bills... BIG SCAM TALK TALK
DO NOT RECOMEND TO ANYONE
- Location
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- Location
- Brixworth
- Reviewing
- TalkTalk
- Date
- 2022-08-01
- Comments
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Broadband speeds have got worse. Sometimes reminiscent of dial-up! WishI could find a good landline/broadband alternative.
- Location
-
- Location
- Coventry
- Reviewing
- TalkTalk
- Date
- 2022-08-01
- Comments
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Having spent months paying £50 plus a month for a basic phone and broadband service after our contract lapsed,we opted to change provider. An order was raised and a switchover date agreed - 3 days before, the order was mysteriously cancelled by a 3rd party unknown. A second order was duly raised with the new provider with an inevitable delay - the day before the agreed switchover date the order was once again mysteriously cancelled, with accompanying emails from Talk Talk stating how glad they were that we were staying. Investigation by the new provider showed that it was TalkTalk themselves who had cancelled both switchovers without authorisation - so a third order was instituted, this time as a house move to avoid 3rd party interference, meaning a change of phone number we didn't want. In the meantime with all the delay, our broadband stopped working then our phone. Thinking we were still with Talk Talk I logged a fault call only to be told the contract has been terminated and would need to be reactivated via, guess what, a new order. Our go live date with the new provider is 12th August and we will have been without broadband or phone for 3 weeks plus. That date can't be come too soon and the service will be a third of the price. My advice is avoid Talk Talk like the plague. They play dirty, won't let you leave and there is no way of escalating a complaint or reporting their illegal tactics. The independent mediator isn't interested until you've spent 8 weeks trying to resolve the problem. Life's too short and Talk Talk have effectively got away with it. We won't touch them with a barge pole again and strongly advise others not to either. Once you're in they wont let you out.
- Location
-
- Location
- Berkley
- Reviewing
- TalkTalk
- Date
- 2022-07-28
- Comments
-
Appalling customer service. Have continued to charge me for an account they admitted was closed. Now refusing to tell me how much or when they might refund me despite admitting liability. No promised call back from a manger instead 40 minutes on the phone with no progress - refused to action as a complaint or comply with GDPR request. Just told they will investigate at some point but not now.
- Location
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- Location
- Newcastle
- Reviewing
- TalkTalk
- Date
- 2022-07-26
- Comments
-
On the 05/04/22 I placed my order with Talk Talk. My Engineer date set at the earliest appointment was 20/06. Over 2 months from placing the order. On the 20/06/2022 BT Openreach attended my property to spend 10 minutes putting a box on the wall. All of the lights were green and the service was showing active. BT however said it was not their responsibility to deal with Talk Talks devices. So I installed my Eero. After plugging everything up the service wouldn’t work. I called Talk Talk for the first time and was told there was an issue with the Eero. They sent me a Hub, i plugged that in to find the same issue. Here I am now 26/07 after numerous phone calls, promises of Escalations with Openreach, Escalations with Operations and regularly being cut of by operators who can’t fix the fault when it gets to 17:00 hours. Struggling to work from home on a shoddy 5G connection whilst looking after my family. I have spent hours of my time chasing Talk Talk who never contact me regarding my fault. They are completely incompetent and I highly recommend you avoid their services.
- Location
-
- Location
- Northern Ireland
- Reviewing
- TalkTalk
- Date
- 2022-07-22
- Comments
-
Terrible. Have been trying to get fibre installed for 5 months now. They have this great service where they allow you to book appointments for installation, then don't show up, without explanation. When they decide to contact BT who do all the actual leg work, they communicate the wrong information to them,so BT send the wrong team. The customer services can barely speak English, which is normally ok for a company, but this is a technical business so good quality communication is not optional. Noone in customer services seems to understand anything and you just get endless reassurances it will all be ok, but they are useless and will do nothing whilst charging you for a service they do not provide!!!! I never review any companies but I am at my wit's end, talktalk border on criminal.
- Location
-
- Location
- London
- Reviewing
- TalkTalk
- Date
- 2022-07-21
- Comments
-
Awful company, they charge you for call barring services even when you cancel them. Their weak security means all my home calls are scam calls which I end paying to receive. Customer service is non existent as they don’t speak English. Out of date and often faulty equipment supplied. Steer well clear.
- Location
-
- Location
- London
- Reviewing
- TalkTalk
- Date
- 2022-07-19
- Comments
-
This broadband service is a waste of your time, dpped completely unreliable my little one can't keep busy on his PlayStation and I can't work from home without it lagging. You can't have multiple devices as the speed is slow. CSA take forever to resolve a query it's painful. Changed provider and cancelled service best decision. Never again!!
- Location
-
- Location
- Oldham
- Reviewing
- TalkTalk
- Date
- 2022-07-18
- Comments
-
Worst company in the world to deal with, cost us a fortune, then delayed setting for over 2 years, then offered an insulting settlement. Will NEVER EVER use this shower again
- Location
-
- Location
- AYLESBURY
- Reviewing
- TalkTalk
- Date
- 2022-07-16
- Comments
-
Cancelling my service after my contract had ended was a nightmare. I've been forced to pay for over an extra month after I wanted to close my account.
Even finding the information about cancellation was difficult enough, then rather than simply pressing a button on my account, I had to spend ages on hold before finally getting through to someone who could cancel the account.
I had to do this twice because the first time it wasn't actioned. Then I received ANOTHER bill for another whole month totalling a month and a half being paid for when I wasn't even using their service.
They told me I'd be refunded the extra half month, but I have to contact them to ask for it back (even more needless hoops to jump through) in over a months time.
Talktalk think you have nothing better to do than constantly chase them when you want to ko longer be their customer, giving them the cancellation to squeeze every last penny out of you.
If you want to use their service, you may as well just put up with them forever because they won't make leaving them easy or fair.
The customer service rep became irate with me when I asked how I could leave feedback on their cancellation policy and could only give me a postal address telling me "no we don't have an email".
An Internet company...doesn't have an email for customer feedback?!
Of course they don't, that would make improving their service too easy.
- Location
-
- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2022-07-16
- Comments
-
Currently going to court with these cowboy’s my contract ended in March and I’m still being billed.They just ignore my emails and phone calls. My advice pay the extra for BT or Virgin.
- Location
-
- Location
- Hitchin
- Reviewing
- TalkTalk
- Date
- 2022-07-15
- Comments
-
SHOCKING TERRIBLE SERVICE. The only time you can reach them is when you're trying to sign up. They do not help with house moves, they won't help you set up your online account, their systems do not work and they can't tell their arse from their elbow. AVOID AVOID AVOID.
- Location
-
- Location
- Milton keynes
- Reviewing
- TalkTalk
- Date
- 2022-07-13
- Comments
-
Agent called to upgrade city fibre and existing fibre 150 cancelled 5 months later I am still arguing with them as they haven't closed the account useless will never recommend and I can't wait to change provider totally waste of time customer service!!
- Location
-
- Location
- PRESTON
- Reviewing
- TalkTalk
- Date
- 2022-07-13
- Comments
-
Please read if you're considering joining TalkTalk... my advice is Don'tDon't!!!!!!
So, I joined TalkTalk about a month back, when I joined the WiFi speed was poor, I called and they advised "it's because it's newly set up, it's just trying to steady" and to ring back in a few weeks or so if it's still an issue.
I left this about a month, then contacted them and got through to technical support (advisors reading off a screen), they advised after running a connection test, my speed was fine, I advised I cannot even run a smart TV without it buffering, how is that fine?! I feel like I should have been back in the 90s listening to that awful connection sound (if you're old enough to remember).... They said I could upgrade after 40days if I wasn't happy with the speed.
I phoned back today and asked if I could upgrade my package, I am LITERALLY telling them I want to give them more money to get a better service!!!! They said they can't upgrade me as I have a technical issue and they would pass me to technical support, I said my issue is the speed isn't suitable... and not a TECHNICAL ISSUE.
"Sorry there's nothing we can do as you're in a contract until 2023"
So.... apparently I'm stuck with an unsuitable WiFi connection for another 12months, everyone I speak with at TalkTalk 'can't' help and I cannot cancel my contract without paying the remainder of the contract.
I am writing this review to WARN everyone to STAY AWAY!!!!!!!! I'm stuck and my only option may be to pay a large bill to get out of contract, so my wife and I can continue to do our jobs from home without the WiFi breaking up.
- Location
-
- Location
- SOUTHSEA
- Reviewing
- TalkTalk
- Date
- 2022-07-12
- Comments
-
The Internet is always going down for one reason or another. The service is via City Fibre. I am now on my fourth router from Talktalk and that does not work. The support team are always very nice and generally I have service again after several hours or days but then it goes wrong again.
- Location
-
- Location
- kent
- Reviewing
- TalkTalk
- Date
- 2022-07-12
- Location
-
- Location
- Brighton
- Reviewing
- TalkTalk
- Date
- 2022-07-12
- Comments
-
Probably the worst company I have ever had the displeasure of dealing with. Can't change ownership without sending a form through the post. For a company that are supposed to be dealing with technology the fact that they need you to send forms via the postal service is shocking. It's 2022 I managed to buy a house through digital means and I can't even change broadband ownership without sending forms carrier pigeon is ridiculous. 0 stars
- Location
-
- Location
- Cornwall
- Reviewing
- TalkTalk
- Date
- 2022-07-12
- Comments
-
If you enjoy massively time consuming calls with customer services, being passed from department to department and dealing with snotty, patronising service reps who don't fix your problems, then go with TalkTalk.
If you want a provider who appears to deliberately make it very difficult to leave the contract and then (after you've left) goes ahead and instructs Openreach to disconnect your new provider, then go with TalkTalk.
They are a truly dreadful operation, so if that's what you're looking for, this is the provider for you.
- Location
-
- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2022-07-11
- Comments
-
Worst provider ever. Avoid at all costs. No after care. Customer service is the worst I’ve ever come across. You get tossed from one person to another when on chat and have to keep explaining yourself over again. Honestly avoid At all costs. To does not work. Broadband keeps disconnecting. And after 3 days of connection they will not let you cancel contract as they lied about the prices. They’re cowboys. AVOID AVOID AVOID. YOU WILL THANK ME LATER
- Location
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- Location
- Gloucestershire
- Reviewing
- TalkTalk
- Date
- 2022-07-08
- Comments
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Just about ten worst product service and customer service I have ever experienced. Not interested in poor service, very rude and patronising customer service agents that weren’t not interested n resolving my complaint. Stay well clear.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2022-07-08
- Comments
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Worst customer service, please do not try
- Location
-
- Location
- Liverpool
- Reviewing
- TalkTalk
- Date
- 2022-07-08
- Comments
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Disgusting had payments taken out of my account after it was cancelled £120 altogether and was offered 50 back
- Location
-
- Location
- Wirral ch46 8su
- Reviewing
- TalkTalk
- Date
- 2022-07-07
- Comments
-
Never been so angry for my partner ..we said just switch over here ..nothing but despair ..1st 3 hr phone call to get a talk talk box plus ..from 4k box 3 hours ?????? And got another deal and yes a 4k box ..seems now they do not do the older boxes ???? .next we were going to cancel tv package ... another call still waiting to get nack to us now i to 2nd day ...we thought ok get a usn to record ...nope you cannot watch live tv while another channel is recording what is the dam point of this ??. So tv package is going get a freesat box should of done that in first place ..the customer services is just hopeless no help at all ..and 4 times cut off 15 times to give security ..never again going to keep internet oh forgot to say .now after taking usb stick out cannot pause programmes now what that about ...
- Location
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