496 Customer Reviews over 13 pages
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- Location
- Maida Vale London
- Reviewing
- SSE
- Date
- 2015-10-21
- Comments
-
Broadband service AVOID at all cost! No matter how good the special offer is, it's not worth the hassle!
My contract date started 18 Sept 2015 special offer , 2 years free broadband , £8 for line rental( not Fibre).
After receiving all paperwork, contracts, no router arrived. I was without internet for 5 weeks, after my old supplier was informed and disconnected me ,my phone line didn’t work for 2 weeks and when it started working, there was a very loud noise disturbance on the
Telephone line. I couldn’t make any calls. On the 9th October I was assured that my router will be sent to me in the next 7-10 days and broadband will work. I was very polite, and lovely lady at the call centre told me that she would fail a complaint, because I was waiting a long time .12 days later, after 25 min of waiting to speak to customer service, I was told that my broadband order has not even been placed. That they will look into the fault on my line and someone would call me back.
Nothing happened! I called again, to the point when SSE manager Michael Frankland called me back, to assure me that my broadband will be ordered. I asked to have it sorted in 3 days as a priority customer, for waiting so long, he wasn’t able to do so.
I am leaving SSE , and going back to SKY broadband – had no problems with them.
- Location
-
- Location
- Westminter W9 London
- Reviewing
- SSE
- Date
- 2015-10-22
- Comments
-
Broadband service AVOID at all cost!
My contract date started 18 Sept 2015 special offer, 2 years free broadband £8 for line rental.
After receiving all paperwork, contracts, no router arrived. I was without internet for 3 weeks, my phone line didn’t work for 2 weeks and when it started working, there was noise disturbance on the
Telephone line, I couldn’t make any calls, because it was so noisy . On the 9th October I called the customer services and was assured that my router will be sent to me in the next 7-10 days and broadband will work. I was very polite, and a lovely lady at the call centre told me that she would fail a complaint, because I was waiting a long time. 12 days later, after 25 min of waiting to speak to customer service, I was told that my broadband order has not even been placed. That they will look into the fault on my line and someone would call me back.
Nothing happened! I called again after 4 hours, to the point when I got to speak to SSE manager assure me that my broadband will be ordered and to explain to me, that because e they source their engineers from BT it will take a while.
22nd October: I called again, to check what the status of my broadband service was. This time I got to speak an engineer, that told me because on the fault on my line, he will have to send a technician to physically check the line and the earliest appointment is on Monday 26th of October.
I will come back and write a follow up . I am in London area of W9 \Westminster, so if you want to spare yourself this waiting agony, call them as soon as your phone line is connected and check on your order status. Call every day – is my advice.
- Location
-
- Location
- Bristol
- Reviewing
- SSE
- Date
- 2020-07-16
- Comments
-
Absolute rubbish! Rubbish service. Pricey... never, ever again!!! Extra charged. DON"T EVEN THINK TO SWITCH TO SSE... you will REGRET! 100%
- Location
-
- Location
- Surrey
- Reviewing
- SSE
- Date
- 2017-03-06
- Comments
-
I am still waiting to get a broadband service set up after 3 weeks and have just been told that it will be another week before the account come online. I have been passed through 5 separate "advisors". However I was not told of the time scale involved at any point - I have had the router for four days now and cannot use it for another week - appalling amounts of red tape and no consistency between call handlers. Not worth the hassle.
- Location
-
- Location
- Neston wirral
- Reviewing
- SSE
- Date
- 2016-08-01
- Comments
-
Woke up at 9-15 am this morning on change over day for phone & internet changed over routers from EE to SSE hey presto all up and running by 9-30 am could not have been better. Now getting 38mb,I was getting 30mb with EE so that is a good result and hope it stays that way.
Well done SSE this is a great deal £21.00 for all calls and Internet .
- Location
-
- Location
- Somerset
- Reviewing
- SSE
- Date
- 2019-07-27
- Comments
-
Couldn’t ask for better customer service. There were problems, which were down to the wholesalers, Daisy, and I had to wait 2 weeks past my connection date, but this would have happened with whoever I went with. The difference was whenever I called SSE they were lovely. They gave me £5 off the first month for the inconvenience and I didn’t pay a penny till it was sorted. The connection is great, once the 2 week testing period was over and although I chose the standard broadband, not fibre, it has been perfect, even when watching YouTube and BBC iPlayer in a town house, the coverage is brilliant. I highly recommend them.
- Location
-
- Location
- ALTRINCHAM HALE
- Reviewing
- SSE
- Date
- 2019-12-12
- Comments
-
Will never recommend
very poor service
broadband suddenly went off for few days and no satisfactory answer from the customer service.
Unable to fix the problem.
Hopelesss service
waste of money and time
- Location
-
- Location
- Bristol
- Reviewing
- SSE
- Date
- 2016-08-03
- Location
-
- Location
- Southampton
- Reviewing
- SSE
- Date
- 2016-06-30
- Location
-
- Location
- Inverness
- Reviewing
- SSE
- Date
- 2018-09-18
- Comments
-
Abselute nightmare! How can these people be allowed to run a company! Previous property, they took 2 weeks after 'Live Date' to actually connect us, promissed engeneers will turn up, they never do. Engeneers actually said SSE send them the wrong information. Move property a few weeks ago, again same story! Supported to conect on the 18th, after hours on the phone with a manager. The 18th comes, am told order was not put through, wait another week, complete an unbeliebvab1le waste of time!! DO NOT GO WITH SSE!!!!!!!!!!!
- Location
-
- Location
- Somerset
- Reviewing
- SSE
- Date
- 2021-10-20
- Comments
-
Absolutely terrible… started with the broadband a month ago and still no connection. Terrible customer service, they tell you they will get back to you and they never do. Sent me two routers that do not work. Do not waste your time or money on this incompetent company.
- Location
-
- Location
- Sheffield
- Reviewing
- SSE
- Date
- 2016-07-26
- Comments
-
Switched from Plus.Net due to price - MASSIVE REGRET.
Download speed and Web latency is just fine. Gaming Latency however is DOUBLE to TRIPLE! P2P capped at 50K/s.
Atrocious. Cant wait to get out back to Plus.Net - all if forgiven.
- Location
-
- Location
- warwickshire
- Reviewing
- SSE
- Date
- 2016-06-15
- Comments
-
I joined SSE on the 10/06/2016 taking advantage of their home phone/broadband deal.
Was surprised to have a BT engineer turn up to connect the line. If I had known this I probably would have gone elsewhere, because I don't want anything to do with BT, but anyway, the broadband switch has been swapped over smoothly and seems fine, even though its been only five days. The problem is I have no landline, incoming or outgoing.
I tried going through the email side, but that was a big waste of time, so I finally got to talk to a person at customer services today.
The girl was polite, knowledgeable, and knew exactly what my problem was, which has me highly suspicious, because I had the distinct impression she was reciting from a script.
Reading these reviews there is a common trend of one or the other not working, and I am worried that this is gonna take a while to fix.
I think this provider is playing both ends against the middle, where the customer is concerned, and are beholden to BT for their continued monopoly on landlines,but it doesn't stop SSE collecting valuable subscriptions.
Seriously considering cancelling within the cancellation period before this drags on.
- Location
-
- Location
- King's Lynn
- Reviewing
- SSE
- Date
- 2023-01-21
- Comments
-
Today around 2-3pm my router disconnected from internet. Couldn't contact sse because they works just till 2pm. All day I'm without internet and probably no chance to get help from customer service till monday 8am. That's ridiculous. Very unsatisfied
- Location
-
- Location
- KINGS LYNN
- Reviewing
- SSE
- Date
- 2018-03-17
- Comments
-
Very pleased with the Internet. Coutinuesly good connection and speed. Would recommend.
- Location
-
- Location
- Reviewing
- SSE
- Date
- 2022-08-10
- Comments
-
Please consider carefully before you use SSE for your broadband. My mother is 85 and uses the internet to live stream her favourite programs. This is her life line. We had problems with SSE from the start. We upgraded in the hope it would change. The customer service when you have a problem is a shambles. We have been paying a DD for months with no service. No emails have been replied to. I have switched provider and am prepared to go to any lengths to not pay another penny to SSE. I have spent valuable hours trying to find a resolution that they seem unable to provide.
- Location
-
- Location
- Oxfordshire
- Reviewing
- SSE
- Date
- 2016-08-28
- Comments
-
I have SSE broadband for 2 months and am very pleased with it so far. After paying double the price with BT it's very good value for the money £21 per month , the only thing I will say is that the upload and download this bank holiday is really really low. They Ping is 14 ms and download speed is 0.16 Mbps and the upload is 1.07 Mbps so very poor but will just keep an eye on it
- Location
-
- Location
- Caerphilly
- Reviewing
- SSE
- Date
- 2020-03-02
- Location
-
- Location
- Swansea
- Reviewing
- SSE
- Date
- 2022-12-02
- Comments
-
Worst company ever, do not go with them, wanted to cancel as I moved out of the property I was living at in September, I work 12 hour shifts with short breaks, so due to waiting times couldn’t get through to them then on my days off I would call them be on hold for about 1-2 hours, I would then get through to someone who would transfer me and the call would go on for another hour or so before I’d hang up as some people do not have all day to wait for someone to pick up? Or I would call and be waiting for again 1-2 hours and the call would just drop. So I tried emailing them, got no reply, so then I messaged on WhatsApp at the beginning of last month, and only now getting a reply, so I have payed 2 lots of £26 when I am not even using the Wi-Fi, which could have been avoided if they had better customer service skills, and now I have been messaged saying as it has only now been cancelled it can take up to 28 days for it to go through, so another payment of £26 will be taken out also they told me I will be billed a cancellation fee, avoid this company, I’ve had nothing but problems with them since I started with them and that goes for electricity with them too.
- Location
-
- Location
- Colnbrook
- Reviewing
- SSE
- Date
- 2018-06-11
- Comments
-
Just got my broadband from SSE! Very satisfied with customer service and punctuality! I don’t need more. Speed is not the issue as it flows on the same cables. I did left sky for terrible customer service!
Thank you SSE!!
- Location
-
- Location
- Oban
- Reviewing
- SSE
- Date
- 2019-07-25
- Comments
-
Haven't even been able to get started with SSE broadband. Good communication while you're signing up but doesn't extend past this. I was given a 21 day wait start up time, lengthy but fair enough. Date comes and goes with no notification. Get a call a few days later saying they actually cancelled the order because of an admin error but will restart it. 10 days till start date, that then comes and goes. Phone them up, "oh just another 4 days" with no explanation. Another 4 days past this, phone them up once again, "That data got changed again, it'll be another two weeks, nothing I can do".
I can deal with disappointing wait times but to not even phone, email, text me to say these massive delays are coming, unreal.
- Location
-
- Location
- Scotland
- Reviewing
- SSE
- Date
- 2020-02-21
- Comments
-
In the two properties I've been with SSE, the first time it took 10 weeks to get connected. In the second property it's now been 3 months since my go live date and still no internet.
The internet was pretty standard while I had it, not good or bad.
If you can ever get through to the customer service team, they are pleasant, but ultimately pass the blame off of themselves. Would happily pay a few £ more than be waiting over 3 months for internet. No compensation offered.
- Location
-
- Location
- Newhaven east Sussex
- Reviewing
- SSE
- Date
- 2016-07-06
- Location
-
- Location
- Bristol
- Reviewing
- SSE
- Date
- 2016-07-29
- Comments
-
It started badly and went downhill from there, on the day of connection waited for an engineer all day, by about 5pm I lost my patience so called SSE was told that they didn't need to send one and I just needed to connect my router - so day wasted then!
I connected the router and then waited....nothing...so I duly called SSE, I was then told due to an administrative error my broadband order had not gone through and it may take up to a month to get connected.
Obviously I got very annoyed at this and to cut a long story short four days later they managed to sort it out, so problem solved....
However, the speeds and reliability of the broadband was appalling so two new routers later they offered to cancel my broadband which I duly took up, I then went to Virgin and tried to carry my number over I then received a letter from SSE informing me I owned them £130 due to early cancellation......
Luckily my notes on their system back up the fact regarding the cancellation so the bill will be waived, however the numerous phone calls I have made to them ranging between 20 - 50 minutes of being on hold just add to the frustration.
They just are not set up to offer broadband from the infrastructure to being able to mange the customer service - I would avoid!
- Location
-
- Location
- Ladybank
- Reviewing
- SSE
- Date
- 2022-05-31
- Comments
-
Tried to change tariff today and did not accept
My landline number. I have had very bad experience
With them on all accounts. Especially since ovo
Took over.
- Location
-
- Location
- 65 Orchard House, Orchard Lane,Alton Hampshire
- Reviewing
- SSE
- Date
- 2020-06-24
- Location
-
- Location
- Almondsbury
- Reviewing
- SSE
- Date
- 2020-05-27
- Comments
-
Excellent customer service: Called the faults tea
And an advisor answered within 2 minutes. The lady established Remotely that the fault was external and arranged with openreach to have the fault fixed within 48 hours. In fact the connection was up and running within 6 hours. Thank You SSE!
- Location
-
- Location
- Wales
- Reviewing
- SSE
- Date
- 2016-07-06
- Comments
-
I have to write this for a friend who still currently has no internet.
SSE are a terrible company and shouldn't even be considered. You may as well go for a more expensive company over this or a company which provides less Mbps.
My friend recently moved last week and had to pay £200 just for this company to transfer over the broadband signal. They were promised that by the 4th this month they would have /both/ their broadband and internet. However, surprisingly, the 4th comes along and by the end of the night only the phone works. They phone up and got informed there is a 40 minute queue and that SSE will phone them up later. Later comes and there's no phone call. My friend continually phones them and she gets informed that she will have to wait until midnight to see if the internet connects. Midnight arrives and there is still no internet. They phone up the next day and get informed that oh, actually, your internet should be up today, not tomorrow, but we didn't tell you about this, nor did we give you any documents informing of the change. Nonetheless, my friend waits the day out. Nothing happens.
Now it hits today, the 6th and still no internet. They phone up, asking why the deadline hasn't been delivered and guess what SSE say? They inform my friend that actually, they aren't customers anymore because of the moving, that actually they are sending a new Router over because apparently their current router isn't good enough and that the router will most likely take another week to arrive.
My friend lives in Wales and only moved over a mile or two away from their current address so it's not as if the signal was going to struggle.
My friend is now £200 short.
I hope no one else bothers with SSE due to how appalling they've treated my friends family. You may as well dish out an extra £5 a month to get a broadband provider that actually helps you.
- Location
-
- Location
- Reading
- Reviewing
- SSE
- Date
- 2018-10-07
- Comments
-
Terrible broadband, slow, unreliable. Disconnecting every 5 min. While I'm writing this I have to use my mobile data because wifi is not working. I cant believe that such bad broadband still exists in 21st century. I'll be forced to switch to another network ASAP.
Not to mention that they sent engineer to the old address when I was moving so I was waiting for internet for 1 month. Overall really terrible.
- Location
-
- Location
- Manchester
- Reviewing
- SSE
- Date
- 2021-09-19
- Comments
-
Over 1 month since placing an order for unlimited fibre broadband with SSE, and still no internet. Terrible customer service, with me having to instigate contact and make enquiries 99% of the time. Very poor, steer clear.
- Location
-
- Location
- Northamptonshire
- Reviewing
- SSE
- Date
- 2016-08-04
- Comments
-
I am a long-standing customer of local loop unbundled services over Openreach copper twisted pair telephone cables and related ADSL2+ services at a number of locations and can say without a doubt that SSE are always ready to help with any issue. Their staff are polite and always do their utmost to keep in touch and provide timely updates. Their call centres are actually in the same country too! The connection is at ADSL2+ upper speed limits and I can't find any reason to complain about speeds at all.
The price for line rental and free broadband is locked in for 2 years, although the contract for line rental is only for 12 months with the option to stay for an additional 12 months at the same price to take advantage of the 24 month free broadband offer. I don't think I will ever find line rental and free broadband at this price or speed ever again, as prices have been nearly doubled with other providers since I moved to this service at the end of last year (September 2015).
Whilst the physical connection to the exchange is pushing the limits of the ADSL2+ connection (24mbps downlink 1.3mbps uplink sync speeds) and my ADSL2+ modem is just less than 200 feet away from the telephone exchange (low noise, SNR and good Noise Margin), the connection suffers from MASSIVE BUFFER BLOAT (excessive network packet buffering). This is not the fault of the equipment I use, the modem used to connect to the exchange's ADSL2+ hardware or any of the Openreach (formerly British Telecom) infrastructure.
The problem is with the way in which Daisy Communications leave network buffering mal-configured on their network routers and switches! They have not configured their network routers and switches to disable the unnecessary buffer memory (to allow data through without artificial delays). Network Packet Buffering on intermediate network switches and routers along the data path was once, long ago, thought to ease network congestion. Now, network specialists across the globe agree that network buffering causes many more issues for network users than simply allowing lost packets of data to be gracefully retransmitted by the original source in a timely manner.
Daisy Communications appear to be ignoring this industry standard and the advice to remove packet buffering from their switches and routers which forces all upstream data to be buffered, rendering their customers' broadband troublesome and oftentimes useless for a lot of Internet services, including financial trading, eBay Sniping, online gaming and any other service that requires customer's requests to be transmitted without artificially being delayed in massive network buffers. 1500ms+ delay is an eternity in electronic terms and does not help any broadband user in any perceivable way. Unfortunately the problem is hidden from many frustrated traders, gamers and eBay snipers and they just put up with it, not knowing the cause of the problem, not being able to do what they need to do online through this incompetent practice of ISPs allowing mal-configured network switches and routers to persist on their networks!
It's a shame that SSE have not been able to encourage Daisy Communications to properly configure their network switches and routers.
I'm currently seeking a switch to Eclipse, the other wholesaler of Broadband products that SSE uses to see if their network is any better.
- Location
-
- Location
- Shropshire
- Reviewing
- SSE
- Date
- 2015-10-26
- Comments
-
Broadband is quick, but they seem to charge you for everything that is free with other providers. IE CALLER DISPLAY £2.36 PER MONTH, 1571 £1.06 PER MONTH.PLUS OTHER THINGS, So really their FREE BROADBAND IS NOT FREE, BECAUSE THEY GET IT OFF YOU IN OTHER WAYS (ROBBIN HOOD COMES TO MIND)
- Location
-
- Location
- Trowbridge
- Reviewing
- SSE
- Date
- 2016-08-22
- Comments
-
Moved to SSE 7 days ago, still not working since moving to SSE
Open reach engineer signed off job as live when it wasn't on day 1
Reported everyday with no appointment for engineer
Given engineer appointment for Monday which is 7 days,
Engineer didn't turn up
Now been told the appointment will be Friday which is 12 days without Internet
Very disappointed with the service which appears to be handled though a company called daisy
- Location
-
- Location
- Middlesex
- Reviewing
- SSE
- Date
- 2015-08-11
- Comments
-
Having got cheesed off with the 'special offers' that BT was offering me to stay with them that were higher than I was already paying them for a dreadful service (home hub requiring rebooting many times a day etc.), I swapped to SSE. After two months I cannot say that I can say anything other than it seems to work better than the previous BT ADSL service. The changeover was effortless and the only times I rang them to enquire about personalising the modem I was dealt with by someone who was very clued up (UK call centre). My previous BT speed was 6-7Mbps and the same line with SSE regularly gives 10-12Mbps.
When the line went down (an ongoing fault from BT days), the Openreach technician appeared within a day and spent a generous hour or two fixing the wiring problem to the premises.
The only two negative observations thus far: it is time-consuming to ring their faults line (they should have a separate number for telephone and internet) and if you want to have the number displayed facility on your phone, the cost of this with SSE is above the norm of others. I am encouraged enough to now swap the connection at our Scottish home to SSE.
- Location
-
- Location
- Northamptonshire
- Reviewing
- SSE
- Date
- 2016-09-18
- Comments
-
I have been with SSE for a few months now, on their UltraFast Broadband and Phone for £21 a month. I should have known it was too good to believe...
Of course, the phone is fine, and at the start, the Broadband seemed great.
However, a few months in, and now the broadband speed is pants.
Ping is fine and reasonably constant at around 8-20ms.
Speed tests at bt.wholesale.com are always good, at around 73Mbps down /18Mbps up, with a ping of around 17ms.
However, real life speeds and downloads are abysmal.
I have yet to identify if there is a pattern to it as the testmy.net results over the last few days are like a "scatter graph".
I am in conversation with SSE at the moment. If it can't be resolved in the next week or so, I may have to try and weasel out of the contract, citing the service not being as advertised.
I will just add that, for me, SSE customer service has been excellent each time I have called them. I have even been called back several times.
- Location
-
- Location
- Newcastle upon tyne
- Reviewing
- SSE
- Date
- 2016-10-14
- Comments
-
I have been a customer of see for close to 48 hours now and have no internet or phone for the first time in ten years! Upon contacting them about this issue I was told that it wasn't their fault it was another company called Daisy something I can't remember but it turns out that they use a third party that everything goes through that they have no control over and can only email them and wait for a reply so 9am tomorrow morning I'm calling my old supplier to get put back on ...extremely poor service for this day and age !
- Location
-
- Location
- Halifax
- Reviewing
- SSE
- Date
- 2019-01-09
- Comments
-
Having been with SSE for 3 years, I was disappointed to note that my monthly charge had increased without any notification when the contract had lapsed after 2 years. On contacting the Customer Service Team via email with my complaint, it was dealt with in a very professional manner & within 4 working days. They promptly transferred me to a better deal & gave me a small financial credit for my troubles. I am happy to say, this was a very easy complaint to sort & dealt with very efficiently. I continue to be an SSE Broadband & Phone customer.
- Location
-
- Location
- Inverness
- Reviewing
- SSE
- Date
- 2020-10-11
- Comments
-
Every night my speed gos down now tonight no internet at all this is 4th time in last 2 months think I need a new supplier
- Location
-
- Location
- Blackpool
- Reviewing
- SSE
- Date
- 2016-08-08
- Comments
-
Just moved to their ultra fast fibre broadband two weeks ago. It's ultra bad. Worse than standard copper ADSL we moved from and incapable of even delivering Netflix to a single device in the home reliably. The line is capable of receiving speeds of 79mbps according to our open reach installer. We're about 25m from the fibre cabinet on a proper copper line, but we're getting about 5mbps. Ultra fast? Ultra lying thieves.
- Location
-
- Location
- Wilmslow
- Reviewing
- SSE
- Date
- 2020-05-16
- Comments
-
Customer service is terrible. 2 months after moving out and terminating the contract they are still sending bills.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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