Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 9411 customer ratings since 2019-12-03 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1830 Customer Reviews for Sky

Reviewer Location Reviewing Date Ratings
The only time sky were quick to respond to me was when I took broadband out with another company. I decided to part ways after years of dropped connections, price hikes, neglectful customer service and false promises. Often the only way you can get hold of them is by phoning, they have had various other methods such as live chat and even texting, all completely useless. On multiple occasions I was told an engineer would be coming to look at our connection when I continued to complain about the slow speed/lack of internet/dropped connections, on multiple occasions I stayed home from work or took a day off to accommodate this, and on multiple occasions I was stood up by the company who claims to ‘believe in better’. Right now I am writing this review on my 4G as yet again the sky connection has dropped for no reason. It’s raining so maybe that’s why. AVOID.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Disgustingly horrific. Worst 5 years of my internet life. Honestly, if there are any alternatives in your area, use them. Buy a pigeon and it’ll be faster than this rubbish. We have averaged 0.3Mbs over the last week, and not for the first time. Slow, unreliable, and expensive. Don’t do it
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hampshire Sky  
Worst broadband ever. Had sky in two different addresses and both appalling. Avoid avoid avoid
I’ve had to use my phone data to send this review as the sky Broadband isn’t working yet again
Absolutely useless
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Shifnal Shropshire Sky  
Sky offers the worst service I have ever received in all my life. First of all, they were meant to fix my internet, they didn't and did not say why. They finally got me connected the next week, 2 days short of a week. Next they gave me date and time range to come fix my tv broadband. I asked that they make it closer as the date I was given was too far away but the refused and then threatened me with a 25pound charge if I cancelled or absent. Eventually, they did not show up at all and gave me yet another post date again which unfortunately is a week day and I work full time, I called then twice now and have asked to be connected to cancellations. they have put me on mute claiming that there is a queue for cancellations. I told them that for there to be a queue, it means their services are bad and people want to leave. They are not reliable and definitely not a company to use their services even if they offer 1million channels more. Rubbish people! Rubbish network.
Edinburgh Sky  
Sky broadband the worst I have ever experienced , considering we pay for sky fibre MAX! On a daily basis we have internet issues, i would call to complain and they weren’t very helpful of the matter, told me I would need to call and log complaints every time the issue happened - who has time to call sky everyday? Not me! As I was in a contract I had to live with the issues for 12 months, technical telephone support couldn’t help, told me I’d be charged for an engineer to visit?! So in the end I would use the 4G on my mobile as it was quicker!! I live in an average size house but the WiFi doesn’t reach the back bedroom so tried to sell me a WiFi booster!! Everyone I know who has or had sky have or had issues. I would NOT recommend at all!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Flintshire, North Wales Sky  
Absolute rubbish. Nothing but trouble since day one. Even bought a new router with a booster to get internet in one room and nothing... over priced and underwhelmed. Best place is the bin.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newport Sky  
I've been with Sky for several years and their customer service used to be superb. Unfortunately it's gone downhill and now sits within the rest of its competitors (i.e. mediocre). They are scared witless of BT and could therefore offer me a competitive deal when I was renewing my contract. The trouble is the performance of the router is so bad I can only use the wifi downstairs and within a 3-4m range. Its truly woeful. They cleverly (some may say sneakily) only guarantee the speed into your router (which is what was promised), but anything beyond that is down to me. Reading reviews on the internet, the router is the worst on the market and therefore I'm not getting my fibreoptic service in 80% of my house. Ironically I can pick up all of the neighbours' BT wifi.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Nr Guildford Sky  
Had Sky broadband since christmas last year first few months were ok not bad speed but for last 6 months i have had problems with noisy phone line limited or no service on my broadband and nobody at sky is capable of sorting it out. I would not recommend them to anbody go with virgin sky has very poor service no customer service skills and they dont care once they got your money. I cancelled my direct debit and now putting my Brand New HD Box EBay to get back some of the costs of phone calls and days off to sort this problem out.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cannock England Sky  
Called Sky regarding broadband dropping out every few minutes. On phone with Helpline for nearly hour. They finally advised they would need to send Sky Engineer but it would take 7 days! Sky should be banned from trading.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
SWINDON Sky  
Appalling. Slow with frequent outages.

Supposed to have a guaranteed download speed of 3. 8 Mbps. Often has speeds of less than 0.5 Mbps.

Customer "service" refuse to help and claim they've tested the line and it works fine. It does not.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Changed from BT what a mistake.
Change was a painful process.
Actual performance of broadband is terrible it is slow and drops out, router has weaker signal than previous BT router, seriously thinking of changing again.
I work from home occaisionally and need a reliable service I definately dont get this from sky.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Morpeth, Northumberland Sky  
Broadband speeds used to be 11mb, but 5 months ago, it slowed right down to less than 2mb and kept cutting out intermittently. We've had a new router, sky engineers and BT engineers out. Nobody can figure out what the problem is. It has taken months to get to this stage and I was told I would get a a refudn for our troubles. Now they have told me they will only refund the £10 cost for the broadband. Not the line rental even thought we only have the line for the internet. We don't even have a phone. And even though we have not been able ot use any of the on demand services and films etc that we pay for as they require the internet. Don't trust this scamming company. They are scum.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
Sky  
fast reliable connection.i get 9mb connection speed all the time.i had a problem with a noisy line rang sky and they got bt out to put a new line from the pole to my house within 24 hours without charging for it.very happy with them.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
stockport Sky  
LETS ALL GET TOGETHER AND WRITE TO WATCHDOG !!!!!!!!!!!
I complained about terrible broadband and she said it was down to me to sort it out. After constant calls and doing this and that (to no avail), I have given up. After nearly 30 years with Sky I am going elsewhere for my phone and broadband. WHY WON'T SKY ADMIT THEY ARE THE PROBLEM??????
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Portsmouth Sky  
Absolutely dreadful. Wired connection is miserable, Wi-Fi from the Q hub is unusable.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicestershire Sky  
I left Talk Talk as their customer service was terrible so went to Sky as they were offering a good deal. For the first year the broadband service was acceptable though nothing to write home about. Recently, however, it has become nothing short of atrocious. Speed drops to 0.5kbps while my 4g signal is giving me 12kbps+, the Internet becomes unusable bad I have to reset the router. That lasts for all of 10 minutes and I'm back to square one. Avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Londonderry Sky  
I’d give less than 1 star for speed if I could..... paying for sky unlimited..... use to get speeds of 1.5Mbps which was awful....in the last few months the speed as dropped and dropped to the point where I’m constantly resetting the router to get an extra 0.1.... currently sitting at 0.21Mbps

In context my phones 4G gets 13Mbs and my first ever dial up modem back in the 90s was only 4x slower....
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Milton keynes Sky  
Absolutely terrible. Internet is so slow you can barely check your facebook. Bad customer service "automated service". Save your money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
United Kingdom Sky  
Wired speed, no major issues. Wireless - not good. Was on a 38mbps package and barely got 15 down at the best of times right next to the Q router and lower than 1 at peak times! Constant packet loss playing games even when wired. Customer service is poor, they seem to only want to deal via Facebook messenger (and take forever to answer) or through text messaging! Would not recommend.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Gloucester Sky  
Without exaggeration the worst internet provider I have used having lived in 4 european countries.

The only thing worse and slower than their internet service is their customer service. Can't even register a complaint unless you have several hours of your life to waste on hold.


Would not recommend them under any circumstances. Stick with BT or Virgin.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Finchkey road, london Sky  
After reading some of the reviews,I thought it only right to post a positive review of my time with Sky.I have been with them for a little under a year and to be honest there where a couple of problems to start with but not due to sky in my case BT connected me to a companies phone line so i ended up chasing the company to ask why i was getting their customers calling me and they told me they did not even know the line was not working but had not had any calls for days from their customers.After that was sorted i ended up with a slower internet speed due to being signed up to the wrong type of Broadband by the site i took out the deal with, idiots but once i got in touch with sky they sorted it in under 3 days,And i got 2 months worth of extra free phone calls as compensation which was nice of them as my wife likes to call her family a lot.After about 6 months the line began to drop but Sky fixed it the same day with a new plug socket and rewired the spare socket as well with a built in filter and my speed is above the average for my area which is around 8MBs i get 42MBs which is damn good i can download a 3 GB game in under 10 mins or download an Music album in around 5 to 7 mins,Even though i had a few problems Sky has been pretty good on the whole.How ever i do intend to move on as they are not good at being info friendly and unless you are tech savvy they will try it on.For the most part i would check before you sign up with any ISP if they do actually provide the service they state as in some cases you can get better service from a less well known company,I would give Sky in my case a 7 out of 10 for at least trying to provide a good level of service and connection time,But a less friendly 4 out of 10 for customer service over the phone as the call center, like most others is in India
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
East sussex Sky  
without any shadow of a doubt the worst internet provider ive ever had at!!! speed is reasonable is actually getting a stable connection that is the main problem. Upto two to three weeks of good connection then between two and five days of constant disconnection every few minutes. disconnects every night at 2:10 am, EVERY NIGHT. Have finally completed my 12 month contract and you couldn't pay me ennough to stay!! the final three months have been particulaly painfull. literally every online event has been interupted or plain stopped as a result.

TL:DR The worst with constant disconnects
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
huddersfield Sky  
Very poor!
The telephone help are very nice usually but have never resolved my issues.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North Dorset Sky  
Sky, I could sit here for hours writing about how bad they are, unreliable, awful customer service and they lie about your broadband speed to take advantage of technological illiterate customers.
The worst one though, they charged you money for not having services with them. So if you had phone and tv, they would charge you extra for not having broadband with them. I'm not certain if they have stopped this now, but this company is more like a hell on earth than the heaven they portray in their adverts.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lincolnshire Sky  
Pretty poor. The service is slow. They once sent out an update which somehow managed to break my modem. The then sent out a disc to manually fix the update which didn't work, then they sent out a new modem which they wanted me to pay for. Eventually I got a new modem for free of charge but I was without any internet for 2 weeks and I didn't get refunded.

Every so often the service cuts out and customer services are pretty poor.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Newcastle upon Tyne Sky  
When I changed over to Sky from Talktalk I did think it would at least be the same as before .Disappointed that I cant watch catch up on my IPad or search.very slow in the Kitchen as well. I live in a small bungalow,never had this with Talktalk.Followed the instructions to change channels, no better.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Leyland Sky  
Best download speed over our copper wires this week: 4.79 mbps - at 06:30hrs with just my laptop online.
Switch on a mobile and the TV and things go tragic. No information from Sky available on when we can migrate to superfast BBand which apparently is available in our area. Sky aren't interested in us having it.
Takes 80 mins to download a 9 mins programme in SD and for this we pay Sky a premium. It's insulting.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    3 stars
Grimscott, Bude Sky  
Horrendous company! My tv, broadband and phone line deal ended and the price doubled. I called to discuss a new deal and there wasn’t much they could offer. So I terminated the contract. I was then sent a letter with a great deal. I agreed to the deal online and then I got an email through after with an increased price! I challenged it, and after loads of calls and been passed around I was told they wouldn’t honour the deal! I should be happy as the increased price was still a great deal?! I’ve never dealt with such incompetent and morally bankrupt people!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Solihull Sky  
only had fibre a few days . To early to judge but seems slow. Previous non fibre very poor
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    4 stars
Torquay Sky  
Absolute rubbish .Like dial up with a hamster powering in it in a wheel

Getting rid
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Sky  
At first Sky was fantastic with great speeds actually exceeding my recommended bandwidth but within two weeks and several pointless phone calls later, Sky slowed down to worse than Dial up. I actually used my iPhone on EDGE which was faster at home, and am forced to write this review on it. Eventually after complaining to Sky about my diminishing speed I requested a MAC code only to find my connection terminate entirely despite the fact that I had not even opened my MAC address letter. I did not instruct cancellation, which they said they couldnt do until the contract was up anyway. Essentially Sky do not fulfill their contactual obligations to their customers and eventually in my case are charging me for a service ghat is totally inoperable. Rubbish!
  • Speed
    1 star
  • Reliability
    1 star
Kilrea Sky  
I am now using my third router supplied by Sky. I am signed up to high speed fibre which should give me a speed of up to 34 mbps. Best I have had is 29 and the lowest recently 18.
I am tied in to an 18 month contract at half price, so at the moment it's not bad value. Basic Broadband was not good enough. When my contract terminates, I shall be looking elsewhere.
An Open Reach engineer called and after much time spent messing with meters etc.said as far as he was concerned 34 was coming to the house and the rest was not his problem.
Sky give lots of useless advice such as don't have the router near a mirror, a fish tank or in an old house with thick walls-none of which applies to me.
It would be nice to subscribe to a company which would send somebody into your house to advise and check. Sky don't.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    4 stars
East Yorkshire Sky  
I chose sky on the price... however, six weeks in and they have already increased the price I pay.....am disgusted have they no shame.....
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Rochester Sky  
The worst broadband ever I lost my internet connection at Least once a day for an hour and once a moth for several days to a week. Engineers didn't show up at agreed times customer service that made hollow promises and down right lied to me about what was agreed engineers came several hours early and then claimed that I wasn't in. Poor service I've cancels my subscription and transferred to a rilible service, will never get any off sky's services again
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Blyth Sky  
I never experienced the 10mbps speed or even near it dl speeds that is part of the contract, apparently the speed in our area average is atleast 400-600kbps (do the maths).. first month was dreadful as we got our connection cut off for 1 week.. there after connection was pretty much unstable.. the 1 star is for the customer service.. not the actual boradband service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
LONDON Sky  
We are really disappointed with sky broadband service. It is not reliable and got cut off. We were told all kinds of different things that was wrong with the broadband, but the cut off carries on with good or bad days. I will never use sky again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Lodnon Sky  
I have been having some issues with my broadband for months now. On previous call was promised a call back which did not happen. My broadband now worse than ever. Phoned again and spoke with a very nice man being SCA58. He called back went promised, done all the checks and I'm nit having an engineer out in just 2 days. He has restored my faith on sky and such a pleasure to speak to and very thorough with alk that he done. This man certainly deserves recognition, and other advisers need to learn from him. Thankyou so much for all your help, you was an absaloute star.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Northamptonshire Sky  
Ultra slow broadband 0.2 mbps
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Exeter Sky  
I would highly advise not choosing sky if you are thinking of upgrading to a fibre optic connection. When it works it's great, but getting it to work is like trying to get blood from a stone. I signed up for 34mb fibre unlimited, I receive about 0.6mb. Totally useless 'Sky Heal' which is "designed to help you get reconnected" really what it does is tells you to make sure you have plugged in your router so unless your a total idiot it cant help you in any way. Cant play a computer console online, simply will not connect.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    1 star
East sussex Sky  
Do not touch Sky with a bargepole. They blocked my girlfriends mother's number so she could not call her; she was clearly using the so called 'unlimited call' package too much. I was paying for a service that these cowboys blocked and then said I couldnt cancel. I dont think so, im off to Virgin.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Morrissey Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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