Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 9396 customer ratings since 2019-11-24 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1830 Customer Reviews for Sky

Reviewer Location Reviewing Date Ratings
UTTELRY AWFUL. Sold us package on line that they then wouldn't honour. Never delivered router - lied about sending it on a courier etc etc. Overcharged us. Never ever got connected in 6 weeks. AVOID AT ALL COSTS!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
SE Sky  
the offer was suppose to be £40 a month for sky tv and broadband.i decided to cancel the sky tv and keep the internet all of a sudden my bill is £60.my advise for sky is to close down there service completely bcos its not good for mankind.its a fake company.doing fake business!!!!! all these people giving bad review bcos of the stress and sufferation that we have been through with sky!! we must stand together and do a strike to get sky shut down for good!!!we can do it let do it!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
uxbridge Sky  
Irresponsible behaviour, Nosense at all, do not buy that broadband.

Buying/selling is not important, important is customer service!!

Set up at 14 of the month, today is 22 of the month, but no internet at all
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Finchley Sky  
I wish I could give zero stars. Wifi connection and speed is so poor you cant even watch a youtube video never mind any streaming service like netflix. Tried connecting with an ethernet -no better. Phoned sky "speeds are fine on our end" "try changing channel" "make sure theres nothing in the way of the box" . Never again using sky for internet. Its entirely possible dial up was faster.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scotland Sky  
broadband is shocking, so slow, not what you would expect in the "new city" of milton keynes, I had better speeds 15 years ago in another area of Milton Keynes.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
mk109au Sky  
Broadband is slowing down and is currently appreciably slower (27Mbs) than the minimum offered (39Mbs)
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
West Pennard Sky  
Worst broad band I have ever had. I currently use Virgin and have used EE plusnet and can honestly say Sky is the worst. It comes to something when you cant even stream a standard low def video on YouTube without it having to buffer everything couple of minutes. I used sky a few years ago and it was absolutely horrendous. My parents have had sky installed recently (even after telling them how bad they are!) and after spending the weekend visiting them my opinion is still the same. Avoid at all costs
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Shropshire Sky  
no problem with staff. had wifi 9mnths goes off will nilly use our own phne data,programs wnt record sky said wifi reboots between 2am 7am. moved all living room round as cnt have rooter on glass near glass.paying for a service which is not being provided
  • Customer Service
    5 stars
bolton Sky  
highest speed 2.5 should get 4.5 in our area. Slows drastically busy times every day.
  • Satisfaction
    1 star
  • Speed
    1 star
ewell Sky  
I have been on Sky for around 5 years and 3 of which were ok at best. The last two years the broadband was attrocious. It got that bad I was unable to connect upstairs on wireless and the on demand didnt work (which I was paying £80 a month for).
Sky customer service is genuienly the worst ever, they simply keep you on the phone for ages (at your own cost) run a line test then put a boost on for a few days untill you have to ring back with the same problem. After years of this occurance i finally wised up and switched to plusnet. The week of the switch the internet (I was made to pay a month for before I left, even though I paid a month in advanced when i signed up) was non existnent. It literally worked for 10 minutes once in 2 weeks. Sky when i contacted them told me because I am leaving i should wait for plusnet and they will not send me out an engineer nor refund the money i am paying for this broadband. I am now on plusnet which is excellent so far and after numerous calls of mivering for me to go back Sky are just a sad memory and i wouldnt reccomend them to my worst enemy!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Sky  
Don't buy it ! It's crap ! . Unfortunatly it's no better than BT or the other Shylocks out there . They promise a lot deliver little and help not at all . To be absolutely fair they are helped a lot by BT who provide a land line that is only PHYSICALLY capable of 512kbps and cable who are not laying any lines any more . For a new building developement where I live this is criminal . BUT ! Check the speed out for your area because if you haven't got cable then you are limited in speed by the distance from the exchange FACT . NON FACT ( Lies ) able to provide a service up to XYZ kbps when physically they can't .
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
East Ardsley , Wakefield Sky  
i love sky it is reliable, never cuts out. sky+HD and sky TV is amazing. but the only thing letting it down is the internet speed, [200 KB/s] it lets me down a lot even on youtube watching videos at 360p. apart from that it is good.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    4 stars
Northfleet Sky  
Absolute garbage. I have had broadband issues for 6 months and Sky cannot find or fix the problem, but they can if I buy their guaranteed 56mb speed or whatever! Now they don't even answer the phone, they sms you a link to their website where you are basically expected to somehow fix the issue yourself!!!! DO NOT BUY BROADBAND FROM SKY!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
we are in an unfortunate location - but we are avereaging 0.43mgb which is way below what we were advised we should get - really slow and on/off need to find a faster supplier up here
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
cambuslang Sky  
Have been a Sky customer for 5 years, first with TV but latterly without. Have had a few grumbles with them, we had an intermittent fault on the line a year or so ago and it took them a while to track it down and fix it, so for quite a few weeks broadband would just drop out for 5 minutes or an hour for no apparent reason. It was frustrating but to be fair to them they did fix it in the end and at least they called back when they said they would etc.
Have now switched to another provider to save money and now I see what truly bad service is like I wish I had never left Sky - if I could go straight back I would, please Sky, all is forgiven, take my money, rip me off, just give me phone and internet and be polite about it, I thought in this competitive market those would be a given but actually they aren't.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
London Sky  
Broadband is worst I have ever experienced, it keeps cutting out, dropping out and when it does work its ridiculously slow, have reported before and was let down. Has been supposedly fixed but clearly is not, not value for money and will consider a new provider when contract is up if I dont cancel myself before hand.
  • Customer Service
    1 star
stevenage Sky  
Absolute rubbish apart from one or two genuinely kind people on the telephone. Much better and cheaper alternatives. As for the sky engineers words can't describe how poor the service was.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Reigate Sky  
2 weeks of no broadband and landline month ago still have had no reply to my signed for letter of complaints
should i contact Ombudsman now??
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
shrewsbury Sky  
I was sold fibre broadband and only getting 6mb I should never have been sold this product due to where I live I have since found out I would have been better off with the free or basic internet
MISSOLD fibre broadband now off to the Ombudsman
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Whitchurch Sky  
Terrible went from talk talk as didn’t like there customer service to this! At least with talk talk I had WiFi!
  • Speed
    3 stars
Henley Sky  
1/5. Sky can be used to google things. Online gaming , stream watching or streaming is not available because of unstable connection. 50ms-10k ms online gaming....
Sky  
Seriously 2016 and its rubbish! Not really the speed although it's not great but it's doesn't always work. Regularly it's not picking up. I feel unless you pay over the top fees for fibre optic (although ppl have said that's rubbish too) you get the broadband speed and reliability as the 1990s dial up connection. Disappointed with Sky as a whole and I'm leaving soon as my contract is up.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Blackpool Sky  
I had to put this review on to warn others about NOT signing up for SKY broadband.
I booked my home move on 7th April and was due to have broadband installed in my new house the next day.
On the 8th, the day the broadband was meant to move over I got a text saying there was a 'problem' with install.
Since then, two weeks later, all I have had from SKY is excuses. There is a problem with the exchange, its BT Openreach's fault and they have NO IDEA when it will be fixed.
Meantime they turned off my internet on the 7th so my whole house has no net connection.
When I rang up to complain saying my home relied on the net I was cautioned "I hope you are using it just for domestic purposes as work purposes are not allowed".
Gee really?? Thanks for that. I pay you over £100 a month for my package, you havent delivered and you have the cheek to lecture me on terms and conditions.
Now thanks to SKY having no idea whats happening my teenage son has to live at another address as he does computing and needs the net for study and I now have serious childcare issues as every Friday I used to do some of my work at home, to look after the baby, but now I cannot use my net at home.
Please be careful before signing up to SKY, dont be left without internet!!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Enfield Sky  
very inconsistent service intermittent connection and customer service go through the same problem solving time after time. when it works its reasonably fast.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
dowanhill Sky  
If your sky internet is connected well in your area, you are very lucky. My connection drops and connects throughout the day (5 minutes connected followed by 2 minutes dropped)!. It is not fair for customers to pay for the very unstable internet. Even explain my situation to customer service, they cannot do anything to solve this basic problem. Really disappointed.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Stoke-on-trent Sky  
Horrendous.
1. Service had multiple bugs and issues during usage period.

2. After ending my contract early SKY continued to ILLEGALLY bill me on a monthly basis having despite confirmation of cancellation via email.

Happy to take your money even if your no longer their customer.

Extremely disappointed and feel exploited.

Terrible experience,
DO NOT GET SKY BROADBAND

*unless your happy to pay bills 3 months after your cancellation.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
UK Sky  
after being with NTL then Diamond Cable and finally Virgin for about 20 years we moved to Sky with the offer of essentially a free years service (offset by M&S vouchers). They say "up to" 17Mb/s they estimated that we would get 5-11Mb/s (which would be fine) but we only actually get 0.8-1Mb/s down and 0.5Mb up. After talking to them ont he phoen they say the maximumkj we could ever get would be 3.7Mb/s they didnt bother telling us that when we were signing up. We;ve been super busy this last month or so what with christmas an all so now were trapped in this pathetic service for another 11 months. Ill be complaining to OFCOM about their sharp practices first thing in the morning. UPTO 17Mb my arris. what a complete shady rip off.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham Sky  
I can't even comment on speed or reliability because we requested internet in May of 2015, and just now on July 28th has Sky finally gotten a line put in at our house. It has been a nightmare, and I haven't been able to see my new husband's face in two months.

Matt requested a Sky connection in May, and it was going to take them over 15 days to get a tech out to set up a line to our new townhouse which just finished construction. He had the appointment set for the day after he returned from our wedding in America, and let them know that while he was away in the states to please contact him by email. There was no contact and he returned and waited on his appointment day. No one showed up.

Turns out they called his UK phone instead of emailed to let us know that because the Counsel changed our post code from 8PY to 8PZ they couldn't set us up in their system. He asked why they didn't email like he asked, as he could have rescheduled. Their customer service shrugged it off as if they actually tried and we should just be happy with nothing.

Then he couldn't reschedule an appointment because they cancelled his order. He had to start a whole NEW account because of the change of letter of post code. Which means another 15 days to wait for a third party to connect a broad band line as they couldn't schedule until after the 24th of June. In the mean time, I'm stuck in America waiting on my Visa and not able to see my husband over Skype. I attempted to LiveChat in to their customer service (since I don't live in the UK yet and can't call) and their first chat representative just sent me a canned response and said they couldn't help and that I had the wrong department and disconnected the chat. I WORK in a call center and online chat help. You could have simply hit one transfer button and connected me to a representative who COULD help, rather than just throw you hands up and say screw it. Then I chatted back in and actually had one helpful rep who explained the third party system and that they have to set up appointments once a month with them? Which sounds rather silly considering Verizon Wireless over here state side can take care of everything in less than a week. Meanwhile, Sky is still more expensive than Talk Talk and not willing to budge or even apologize. Maybe because they have a monopoly on our post code for broadband at this point.

So the second appointment comes and goes. Matt took off work. They were supposed to "rush" our appointment. A tech DOES NOT SHOW UP. Sky does not call us. Matt phones Sky. They said "Open Reach should have contacted you" (the third party that hooks up lines). Sky told us they couldn't reschedule the booking until they heard back from Open Reach. So Matt calls them again on a Tuesday two days later, hoping they would have had contact. Sky STILL says nothing. They said they would call Matt on Friday with an update, they didn't. Matt called Sky, they said they would call on Tuesday. Tuesday comes and they said they need to CANCEL the whole order and redo it again, no faster time, no expedite and another two weeks of waiting. The phone rep (also a Matthew) said he understands the frustration and would speak to his manager about putting account credits on for the inconveniences. Nothing happened.

So after another two weeks of waiting, the technician arrived but there was a delay notice on the Sky Account. Matt called to see if things were OK. The phone rep Ashley said yes, and Matt inquired about the account credits. She said they "don't offer compensation for third party problems" which is a cop out excuse. He asked to speak to a manager, and they were "busy". No apology, no sympathy, no attempt to make things right by the customer. The manager was supposed to call when he was free. We are still waiting two days later.

I work in a customer service call center and this is bollocks. This kind of crap is piss poor customer service and unacceptable. I'm just waiting until I move in a week so I can call them and give them an earful, and switch companies as soon as Talk Talk is available in our area.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Canterbury Sky  
Absolutely horrendous service. First of all the engineer who was sent out wasn't given the details of the job that would need done (we needed new phone lines etc), so I had to rearrange the appointment for them to come during the AM. This didn't seem to be a problem, until Sky kept delaying the appointment, texting me over and over again putting it off from one week to the next. I cancelled the direct debit as nothing was being done, then was contacted via message (again) four days before Christmas saying they couldn't complete my order...naturally they realised the DD had been cancelled, and suddenly couldn't do anymore. Never again, I'm waiting until the New Year and looking elsewhere for better customer service with a provider who does just that...PROVIDES!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
N. Ireland Sky  
Shocking WiFi you can only connect 1 Device with no lag at all not worth buying please don’t waste your money!!!
And it’s the slowest WiFi I have ever had and want to sort it out! Please up level it sky!
  • Satisfaction
    2 stars
  • Customer Service
    5 stars
  • Speed
    2 stars
  • Reliability
    1 star
Wales Sky  
The worst broadband possible. I know people near by who also have the same issues. Disconnecting from the internet and extremely slow speeds are the main issues but often it will just go down for a whole evening. Again friends who live by also are affected by this. Truly shocking.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Fallowfield, Manchester Sky  
I cannot stress this enough; NEVER GET BROADBAND FROM SKY. Ever sincce my family purchased Broadband as part of a package deal with Sky Sports we have had to tolerate attrocious signal and pathetically frequent disconnects. Sky clearly do not know how to be an internet service provider, their wireless router barely reaches into the next room. Absolutely pathetic; we are looking to change ISPs as soon as humanely possible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex Sky  
they sold my girlfriend a package where you have to pay per minute of phone calls. so we got a massive bill but they won't take the bill away as it was a simple mistake.

WHO USES PAY PER MINUTE NOW DAYS AND MORE IMPORTANTLY WHO SELLS PAY PER MINUTE.

sky do. plus they have terrible customer service.

use BT, virgin, Vodafone for internet or anyone else but avoid sky.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London. Sky  
Sky set up our new internet today. The so called engineer said it's all live and up and running. I checked immediately and it wasn't connected to the internet. Sky customer services say the whole area is down!!!! We no because my neighbors internet isn't down.

So basically if your considering using sky remember you will have to wait a months for installation and then another month for the original installation to be fixed, and every time you call customer services they will say it's an area issue weather it is or isn't.

So I will be cancelling immediately and using another internet provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Islington Sky  
Having read some of these reviews I find it hard to believe it's the same company that I am with. I was an old O2 customer who stayed with Sky and have found them to be excellent - no transfer problems, broadband speed and reliability excellent; and courteous and efficient customer service (as O2 had been). The latter is important for me. In addition, as on old O2 customer they have given me free broadband - currently in the third year now. It's important to be polite when contacting any customer services - I wonder whether some of the complaints here are due to the attitude of the customer calling rather than the Sky agents (whom I have found to be very courteous)...
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Fareham Sky  
I have to say I am totally disgusted with the way Sky has been since I have been with them over the last three months. I joined and since then they have got every bill incorrect.

I made a complaint and they have now cut me off!
Leicestershire Sky  
Sky Internet has to be the most appallingly slow peice of s**t out there. Wish we had gone with Virgin media, much much faster than this so called broadband.
  • Customer Service
    3 stars
Sky  
I have had broadband with Sky for 10 months. During this time my internet has stopped working several times and Sky have been unable to resolve this. It is currently working fine though.
The reason that I am leaving Sky for good is because they took a higher direct debit than contracted. When I rang to inform them they were unable to resolve the issue as the manager wasn't there. 4 days later I had a voicemail telling me that my contract would be extended for 2 months at the reduced price to compensate for my overbilling. This assumes I would have stayed with them once the reduced price period ends. I called again and asked for a refund. They said the only thing they could do was not bill me for two months. As a result I lost interest on my bank account as I need two DD's to be taken. I rang up a third time and was finally given a refund. I can not trust Sky not to steal my money as this was an error that should have been rectified immediately, not taking my money and keeping it for months.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
Northampton Sky  
Never get Sky Broadband ever.

I've had it twice in my life in 2 separate locations and both been horrible. I'm sure I was promised at least 17mb download but don't even get 1mb.
At least it's reliably bad.

UP YOUR GAME SKY.
Getting Virgin when I move. Great experiences with them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    5 stars
Surrey Sky  
Constantly cutting out, randomly and unexpectedly. Comes back to strength, then normally will cut out again. This usually happens late afternoon/ evening/ night, however I wouldn’t know how it worked during the day as I’m not home. The wifi worked perfectly; I would say amazingly when first installed, but has gone downhill recently, and only joined sky this year! Very unsatisfactory.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    1 star
Bedfordshire Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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