Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 9411 customer ratings since 2019-12-03 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1830 Customer Reviews for Sky

Reviewer Location Reviewing Date Ratings
had sky broadband over 3 years never had a problem.
Have now upgraded to fibre un - limited which isn't as good as expected but with no hassle been compensated with a good 12 month deal Always excellent customer service If your on Talk Talk with them just dial 150 from your home phone and straight through...FREE
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
middlesbrough Sky  
I am currently looking for a cheaper deal with broadband.
I cant however fault SKY, never any issues with my fibre broadband, I get 38Mb when hardwired to the router, something I think other users ( who complain ) don't actually do. they probably base their experience on doing a speed test via Wifi, not a good test. SKY are also open to negotiation when it comes to them possibly loosing your business.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    5 stars
gwynedd Sky  
Just ahhahahahhaha 8 times its stopped playing a song on u tube and sky you no when we are not using you turn off as i carnt sleep and every night from 2am to 6am its offf your bad an im switching enoughs enough you mays well where white and black stripped jumpers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Warrington Sky  
I was with o2, they were taken over by sky, not much changed.
They are pretty reliable, but the download speed is less than a third of what I am paying for 5mb, instead of 17mb, so now they're putting their prices up, yet again, I intend moving to a different ISP to get fibre, and hopefully a faster connection speed, for the same price I am paying sky. It's time the government sorted out these ISP providers, you pay for one thing, but you get another, it's a scam.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    3 stars
bolton Sky  
Ridulously low speed.Awful customer service. Hard to access support. Altogether really bad
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
herts Sky  
Have had Sky broadband for 5 days now and I am extremely impressed with the quality and speeds. I was happy with TalkTalk, but this deal came cheaper (actually completely free for 12 months, and monthly line rental 100% offset by a M&S voucher).
Onto the more technical details, ping has gone down from an already very good 21ms to 7 ms (usually fibre broadbands have 7ms ping, not dsl!,) and download speed increased from 10-12mbps to 13-15 mbps! So very very happy!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London (limehouse) Sky  
Shockingly bad - must have been a real mug to stay with them for 2 years. Broadband constantly on and off all day every day and slow beyond belief. Called them regularly to complain and tried 'over the phone fixes' with customer services numerous times and still had the same problem. They always seemed to blame Openreach. I eventually requested they send an engineer out at which point I was told I either paid for the visit or signed another 12 month contract. Told them to shove it and have moved to BT
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Perthshire Sky  
Really good nice customer service and speed
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Llansilin Sky  
I was with O2 until I was transferred to Sky Connect. Initially, broadband was OK but more recently, the download speed drops regularly at 4 pm each weekday and all day Saturday and Sunday until midnight from about 6Mbps to under 1 Mbps. At one point it bottomed at .09Mbps! This, despite my house being about 700 metres from the BT Exchange and 100 metres from the Control Box. Sky Customer Service, however, has been excellent and sent an Open Reach engineer on 4 occasions to try - albeit unsuccessfully - and determine the problem which, I suspect, is caused by extreme 'traffic management'. Sky Customer Service have acknowledged the problem, and I am now in the process of moving to another ISP. I am afraid, therefore, that I could not recommend Sky Connect broadband.
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    2 stars
Bramdean, Hampshire Sky  
Ever since Sky took over my Broadband from O2, my speeds have consistently fallen, to the current 2M. With O2 I usually got at least 3 to 4M most days.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Kirklevington Sky  
USELESS!!!!! USELESS!!!!! BLOODY USELESS!!!!!
3 WEEKS NOW WITH A CRAP PHONE & BB SERVICE!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wolverhampton Sky  
Dont go with sky, I am paying for 30mps and are getting 2 switching to zen soon
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newport Sky  
Worst Internet ever slow doesn't even connect gotta be right nex to the router to use it dont bother wouldn't even recommend it absolutely crap connection
London Sky  
Moved to sky about 2 weeks ago from BT. Was dubious but the savings were good. Took the fibre max package and am getting 62mb download and 20mb upload, matching that from BT. Early days but so far am very pleased. The savings will be the icing on the cake.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bradley, stafford Sky  
I'm paying big money for 0.04 download which is a joke
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Eastkilbride Sky  
Horrendously slow internet. We get anything between 0.9 to 2.4 mbps and on very rare occasions it peaks at 4.27. We have 2 PS4 consoles so if anyone is using phones, tabs ect they have to come offline. The problem is we pay playstation plus subscription fees to stream games which is IMPOSSIBLE with these speeds. It has gone down about 12 times in 12 months, constantly fobbed off by SKY. BT own the lines so they probably give priority to their own customers to keep them happy and are quite happy to p** sky customers off. Well it works because I just ordered BT infinity 2 70 mbps broadband. SKY TV is a waste of money, sky sports pathetic. They're greedy con merchants, even channel 5 shows live boxing for FREE, SKY only show it on box office for £20.00 a fight! BT have all rights to champions league games for next 3 years. Goodbye SKY hello BT.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Todmorden Sky  
Discusting service. I can’t actually believe they haven’t been shut down as a provider. The extreme arrogance not to improve their service after years of constant known issues is astounding! Clearly, they just want to take client’s money and not give anything in return. Anyone that pays for their so called service is just blinding giving their money away to the greedy directors who couldn’t care less for their customers while they enjoy their nice expensive lifestyles. I have wasted so much of my money over the years on Sky, but no more. I’m changing providers and refuse to ever use Sky again. I hope everyone who reads this does the same as you all deserve much better!
Leeds Sky  
Just make sure not to disconnect your sky broadband
before signing up with other providers it will take 2 weeks
before new provider sets up and will leave you with no
Broadband at all
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Belfast Sky  
The worst customer service ever after one and abhalf werk we still don't have connection whenever we manage to chat to someone they are going for a lunch break and never coming back!!!! I am furious!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Aylesbury Sky  
keeps dropping out then coming back only to go again for no apparent reason sometimes its fine for a few hours others only a minute or so. SO Frustrating!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
bracknell Sky  
I applied for Sky when I moved into my new place. With the excitement of having a big company as a Broadband provider.

When transferring the line over they found a fault and told me an engineer would have to come the next day when I was working the next day. I called up Plusnet to see if there was a fault on the line and was told there was no fault (This was lie 1).

So I cancelled my contract before I could be mugged off by this company they said I would have a FULL refund in 3-5 working days. After this time I recieved no money back from them and told them I would get the money back my October and there is no chance of doing this earlier. I did tell them I was promised I would get it back within a couple of days. (This was lie 2), in the embarrassment they said they would try and do it within two weeks.

Two weeks came. I called them up and they said it will come by the 17th September but apparently as I owe them a bill payment in advanced and bearing in mind I have not used their Broadband service one bit I would be only entitled to the £6 which is an insult (lie 3).

To add insult to injury I have spent a lot of money using my 4G network on my phone. I have to check my emails from work on my phone. I told Sky this and the agent said I was only entitled to use Sky for personal use when its up to me what I do with my broadband. I told this agent that I would take them to court if I do not get the money back and he did not seem to care or take the matter further. In fact I asked to speak to a manager and he told me I would have to wait 24 hours before I could speak to one when I have spoke to managers from Sky straight away previously (lie 4).

AVOID THIS COMPANY LIKE THE PLAGUE. LIE, AFTER LIE, AFTER LIE JUST TO MAKE MONEY.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Reliability
    1 star
Barkingside Sky  
Everytime there is a little bit of wind or rain the entire broadband gose down its so disappointing when I have to use my 4g more then the WiFi, I would not recommend getting this broadband because it is terrible and unreliable
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Livingston Sky  
Had the same problem for at least 3 years. The speed is terrible and constantly cuts off connection.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Pontefract Sky  
Useless service I would give it ZERO star rating if I could
Don’t see why we should pay for such rubbish Broadband
Even My friends pet Snail movers Faster than my Internet connection.....Makes me wonder are we paying for someone else’s Wifi service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bradford Sky  
Constant battle to keep any 'working' broadband speed. It magically improves after complaining, only to revert to the pitiful 0.3Mbps download after a short while. Plenty of rhetoric from Sky with no substance.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    3 stars
West Cumbria Sky  
had fast broadband for 8 months then it went down hill from there. slow and speeds are up and down all the time sick of it i should of stayed with EE never had a problem with them.sky did send out there own engineer out a thew times then bt a thew times did make it much better but only lasted a thew days back to square one again!..my line is perfect i was told so it con only be bt or sky crap router! will look else were next time!
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    1 star
gorebridge Sky  
From day one, had nothing but problems and slow speed. Line quality is perfect, only 1km from exchange. Sky connect is available only to people who live in an area where sky have to piggy back on bt equiptment. After 4pm, they cut the speed of the line down to 100k, not even enough to stream iplayer or connect reliably to xbox live. waste of £17 a month!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dundee Sky  
I have been with Sky now for around 15 years, that is sky TV, I signed up to broadband with Sky about 8 months ago I got myself in to an 18 month contract. Since then I have had nothing but trouble with it, I must have contacted their help desk about 8 or 9 times about my connection problems. They have sent me a new hub, but still have problems, my Windows 10 desk top that I use is more a less sat their not being used, the only thing I can use with any reliability is my tablet. My smart TV does not connected properly, I have asked for a Sky engineer to come out and have a look but all they do is ask the same question over the phone and run through the same supposedly fixes. They will not accept any responsibility for hardware/software they are running, it’s total rubbish, I would not recommend their broadband to anyone.
As for the new Sky Q box I don't think it is has good as the old system, I will probably go back to the old system after my contract runs out.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sampford Peverell Sky  
Whenever I check my speed i am between 70 to 80% below the average speed for my area I get between 10 to 12 mbps and I am on sky fibre I am not satisfied at all
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Huntington Sky  
Not tried any other but surely can't be any worse than this highest speed 12mbp paying for upto 38
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Sky  
I live in the country so don't have fibre. Our broadband drops regularly, slows down in the evening and weekend so much do we can't stream
Because I'm not in a main network area I pay much more but receive a poor unreliable service
Shouldn't that be the other way around ?
Not happy at all
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Dumfriesshire Sky  
Very intermittent speeds. Most days my broadband drops to less than 1mbps usually about mid afternoon and mid evening. Over the Christmas period broadband was dropping out completely at times.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Eastbourne Sky  
shockingly slow speeds from this supplier paying a lot of money for 0.7 speed think ill be changing
  • Reliability
    4 stars
Auchtertool/Kirkcaldy Sky  
Sky is utterly abysmal. DO NOT pay for their shocking broadband, it will result in a total lack of a reasonable Internet connection and annoying sky service bothering you all the time. Don't make the same mistake I did.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield Sky  
Slow or non existant
  • Satisfaction
    1 star
52 Chester's Avenue Sky  
If you enjoy playing games and wasting your time and money SKY is the company for you! I don't, so for me they are a nightmare .... I had no service for FOUR MONTHS and trying to deal with them about this was the most unbelievable experience in itself Now they are still trying to CHARGE ME for the period when I had NO SERVICE whatsoever... they say they'll credit me the odd random day or so! Sky is beyond belief and I rue the day I ever changed to them. They know exactly what they're doing - nobody but nobody is as 'stupid' as they make out - deliberate policy to exasperate customers so we give up and they keep money for nothing. Life is too short to be a SKY 'customer'
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Shrewsbury Shropshire Sky  
Utter rubbish, download speeds they quote are nowhere near to what i am getting. The connection drops out atleast 6 times a day for just a couple of seconds and when i contact sky thay give me the usual check list rubbish. Thay have replaced modem 4 filters still rubbish. They have no idea why it keeps dropping out, very very poor service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lancashire Sky  
We’ve been with Sky for a couple of years now, since we moved house as Virgin wasn’t available in our current house. The whole 2 or so years it’s been mediocre at best, we’ve told them several times and we eventually got upgraded to fibre at no extra cost. We’re now allegedly on their bestest fastest shiniest broadband they provide and it’s still terrible. I’m trying to watch a video on my phone at the moment (this is the reason I’ve decided to leave this review), I’m about 15 feet from the router and I can see it so there’s no obstructions blocking the signal, and it keeps freezing so it can buffer. My girlfriend has a computer based job and she quite often works from home, her laptop and computer are probably 5 or 6 feet away from the router and she doesn’t bother with the WiFi as she can’t rely on it, she just tethers off of her work phone instead, to me that speaks volumes about the quality of Sky’s service! We're moving house in the New Year and we will absolutely definitely 100% not ever be going back to Sky, Virgin was better in every way, the TV included! If we can’t get Virgin at our new place then we’ll just be having freeview and using another broadband provider. Avoid sky fibre in my opinion, it’s nowhere near as good as they make it out to be, in the advert they show getting signal in the garage, on the roof, in the garden etc, to get this coverage they must have at least 2 routers in each location! Sky TV is a rip off too! If I could leave zero stars or a negative number I would.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
New Milton Sky  
broadband running d/l 864kbps u/l 339 kbps should be running 1.4 megs i am paying for rubbish broadbandmy next move is back to B/T
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
bridgefoot workington cumbria Sky  
We have been a sky customer for over 27yrs. I phoned those 2weeks ago to see if they could help me about a tree that got so bushy it was stopping my signal. The man on the phone said to me it is best moving over to having fit sky Q. The Engineer was book for the day I was of work and time. I sat in all day to have a phone call saying, sorry can’t get to you today as over worked. I was thinking he make it the next day or so but no was told the earliest it be will be the week after as he got so much on putting new customer on sky. They could not have been more unhelpful. I had to pay the £149 for this to be fitted to. When I phone up to asked as why this could not have been done sooner i was told i could cancel which i did, but my payment will be sent back to me in 3 to 4 days which after a week got an e-mail saying it be paid in 3 to4 days’ time again but they take next month’s payment out as well. I have now cancelled the phone broadband and sky altogether now, as the customer service is that bad and I was not getting a full service any way now. I definitely would not recommend sky to anyone. Totally useless, unhelpful and ungrateful towards loyal customers.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Manchester Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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