Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 9411 customer ratings since 2019-12-03 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1830 Customer Reviews for Sky

Reviewer Location Reviewing Date Ratings
Got home after a weeks break and no internet or landline phone , assumed it was a temporary fault switched the box , router etc off and on again , still no joy.
Left it overnight still not working spent god knows how much calling sky on mobile got the bog standard its the micro filters response.
They posted new filters as expected did no good i had already established myself it was the phone line by simply plugging the phone direct into the socket and bypassing all the sky gubbins altogether.

Called sky back after 10 minutes of being told it was my fault and my equipment they eventually made an appointment for openreach to attend which they did this morning 11 days after the fault was reported .

Engineer checked line said in seconds the line is faulty , checked the socket the line outside and the box in the street it turns out another openreach engineer had needed to disconnect our line at the exchange to repair another line but had forgot to re connect our line.

took an hour no apology but at least its working.
Sky service is terrible..
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
carlisle Sky  
Wi-fi cuts our when I use the phone line. The phone line has a background crackle on it. Sky did not tell BT that I had switched and I was charged by both companies for a couple of months. Sky then told me that I should have informed BT, which I had - I told them I was leaving them for Sky and BT told me that I was allowed to inform them Sky needed too!! All in all when my contract is up I will look to move again. I used a switching company in the hope that it would make my life easier and they would get me the best deal. It did not and they gave me the deal and booked it as a new deal which made them the most commission rather than a switch.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Manchester Sky  
I've recently moved house (2 miles apart). First OpenReach connected me to someone else's line! Previously I was getting around 16Mbps download which was quite good. Tests with assorted speed testers show below 3 Mbps and as low as 0.6 now. I've just downloaded a 12.5 MB file which previously would have taken about 20 secs but took nearly 6 minutes! If the broadband was as good as their customer service it'd be okay. How I miss Virgin!
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Northwich Sky  
Poor speeds and unreliable connection, useless for live streaming!!!
Kinda defeats the object of paying for broadband!
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
Wallasey Sky  
Shocking WiFi you can only connect 1 Device with no lag at all not worth buying please don’t waste your money!!!
And it’s the slowest WiFi I have ever had and want to sort it out! Please up level it sky!
  • Satisfaction
    2 stars
  • Customer Service
    5 stars
  • Speed
    2 stars
  • Reliability
    1 star
Wales Sky  
Sky Broadband is the worst service.
We joined Sky and cancelled their broadband package 6 weeks later as we had 0.5Mbs. We joined O2 and went to 5+Mbs instantly.
Unfortunately O2 sold their broadband to Sky and we are (bizarrely/strangely back to 0.5Mbs). So we have cancelled Sky broadband again and are nowing joining BT.
Sky is the worst Broadband ever
Aug-2014
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    5 stars
Yate Sky  
When it works it's not bad. With mine, if I'm working on the computer and another member of the house hold use the broadband, the timelag for my computer is huge. The broadband also goes off/on daily for an average of a hour, especially during a working week, so while I work from home it gets quite annoying.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Wellingborough Sky  
Constantly cutting out, randomly and unexpectedly. Comes back to strength, then normally will cut out again. This usually happens late afternoon/ evening/ night, however I wouldn’t know how it worked during the day as I’m not home. The wifi worked perfectly; I would say amazingly when first installed, but has gone downhill recently, and only joined sky this year! Very unsatisfactory.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    1 star
Bedfordshire Sky  
Supposed to have fibre broadband. Granted its not anywhere near as fast as virgin or BT but I wouldn't care if the internet didn't keep cutting out!!
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Edgware Sky  
To sum up, sky is totally useless!!Avoid it at all costs.
  • Speed
    2 stars
  • Reliability
    3 stars
London Sky  
I live on the outskirts of Bath and my SKY broadband tops out at 1.2Mb.
The worst thing is that's the best on offer!
  • Customer Service
    3 stars
  • Reliability
    2 stars
Bath Sky  
If you like having distinctively average broadband that will cut out and then come back on again randomly this is the company for. If you want poor customer service when trying to fix the issue, again the company for you.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Essex Sky  
Broadband is pants! I can never get over 4mbps! Up load speed is even worse! Are they deliberately slowing it down so we have to pay more for fibre optic?! On-line gaming is an absolute nightmare. I don't bother anymore!
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Braintree Sky  
Broadband is slowing down and is currently appreciably slower (27Mbs) than the minimum offered (39Mbs)
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
West Pennard Sky  
I have been with sky for a number of years now, I used to praise them but recently my views have changed. My upload speed is crap, my download speed is poor, and everything is crap about them. The customer service is top notch, very friendly staff and seem to know what they`re doing.

The hardware on the other hand, router, micro filter, etc. VERY POOR, Heres an example, within the hours of 21:00 and 00:00 ( I should be in bed but I have insomnia) I have disconnected 8 times, I have even written the times down im that sad, but in all fairness, if your paying out of your butt for internet, you should get a better service.

I suggest everyone avoid sky, they were once the best, n now the worst. I am considering changing very soon. So good luck to anyone who considers them!

Best post this before my connection goes again..
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Manchester Sky  
I have been with Sky for 7 years for Broadband and phone only so I pay a little extra for not having Sky TV. Initially speed was good at around 14 Mbps after it had settled which is better than what BT said I could get at the time. As time has gone on speed has dropped, normally these days if I check I get around 11.35 Mbps but today it is showing at 7.35 Mbps, this sort of drop would suggest this is temporary due to maintenance. Over the 7 years I've been with Sky the cost has slowly gone up, initially I was paying £22.00 per month it is now around £40.00. Up time is typically good and maintenance is typically done around midnight if it means a loss of service which minimises inconvenience. I can not really rate customer service accurately as I have never needed to phone them so please ignore my rating for customer service. I am looking to change to Optic Fibre but I will not stay with Sky because of their cost as much as anything but who to go with is the question, all providers seem to get their fair share of bad reviews.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    4 stars
Hythe Kent Sky  
My fibre BB is really not too bad for a basic service.
However, the price was high to start with and then got increased. I'm now paying 50% more than new customers are paying.
When I called they offered me £1 off!
In my view , Sky now see their customers as 'cash cows'.

I've been with Sky for 17 years (for TV) and they really don't respect that.

I'm leaving to get a sensible price for my BB and TV.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Macclesfield Sky  
The worst customer service. So bad it has to be deliberate. When you do finally get problem sorted according to agent it turns out to be a lie. Now left and that in itself been a nightmare. Overcharge. Money taken without authority. Equipment returned but they say not and now want to charge. Each dept does not have a clue what other is doing and don't even try to get hold of a human being. Avoid at all costs. Not worth the grief
  • Speed
    2 stars
  • Reliability
    3 stars
Norwich Sky  
We have been a sky customer for over 27yrs. I phoned those 2weeks ago to see if they could help me about a tree that got so bushy it was stopping my signal. The man on the phone said to me it is best moving over to having fit sky Q. The Engineer was book for the day I was of work and time. I sat in all day to have a phone call saying, sorry can’t get to you today as over worked. I was thinking he make it the next day or so but no was told the earliest it be will be the week after as he got so much on putting new customer on sky. They could not have been more unhelpful. I had to pay the £149 for this to be fitted to. When I phone up to asked as why this could not have been done sooner i was told i could cancel which i did, but my payment will be sent back to me in 3 to 4 days which after a week got an e-mail saying it be paid in 3 to4 days’ time again but they take next month’s payment out as well. I have now cancelled the phone broadband and sky altogether now, as the customer service is that bad and I was not getting a full service any way now. I definitely would not recommend sky to anyone. Totally useless, unhelpful and ungrateful towards loyal customers.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Manchester Sky  
on broadband connect in the middle of the day its fine but from 5pm onwards get a very slow speed its 8mb and about that time i get less then 1mb and frequent disconnects
  • Customer Service
    4 stars
  • Speed
    1 star
grimsby,lincolnshire uk Sky  
Having been a sky tv customer for 2 years now we decided to change our broadband to the same package. The internet provided however was hopelessly slow, compared to virgin which we used before. The customer service team were extremely rude when phoning up to try & cancel my contract and I was basically bullied into not being able to cancel. I then requested they do anything they can to speed up my internet which is too slow to even load netflix at the moment. No speed up has happened what so ever and i'm at a bit of a loss what to do till i can get this awful company straight out of my home.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    4 stars
Winchester Sky  
Fast when it works, annoying when it doesn't. Customer service is an utter joke - one that isn't funny. Long waits, horrible distorted music that hurts your ears, useless service when you finally do get through.
It's pointless sharing your info with them - they'll ask you the same questions over and over anyway. If you have more than one brain cell and know what the problem with your connection is anyway you're better off committing suicide rather than watch these inept morons visit you three times and ignore what you're telling them.
1.3 billion pounds profit a year, and they can't get the simplest things right. Avoid like the plague, no matter how cheap you think they are.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Kent Sky  
Speed Drops in between almost no connection for 1 day. Customer service is pathetic, online chat done respond for few hours and called different person in a day for new plan each gave different price for same plan no consistency. Speed is ok not very good.
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
ilford Sky  
Speed varies by the hour, the basic broadband package is rubbish , so you have to get a more expensive package to supply multiple devices. But even that isn't stable. Trying to talk to a remote call centre is totally frustrating. They make Virgin look good!
  • Satisfaction
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Eastbourne Sky  
ive just come off holiday and had a better internet connection! very poor download speeds and even worse when using sky tv because you have to download shows to watch them unlike virgin! the range on the wifi is the worst ive ever experienced! it dont reach my bedroom or my garden! in summery i wish i stayed with virgin, but the price was good so i thought it was worth a try.. i was wrong
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Reliability
    2 stars
birmingham Sky  
Not too bad until you come to leave. Their current sales tactic is to offer discounts for 9 months then hike the price. Their system won't let you downgrade and give notice to cancel at the same time, so you can do one or the other. Either keep the service at an inflated price and give notice, or downgrade and wait to cancel, resulting in another month of revenue for them. I should mention that you need to give 31 days notice, even though you sign a 12 month contract. It seems like a very underhand tactic.
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Leeds Sky  
I am on Sky Broadband Connect, Paying £17.00 pcm for abysmal speeds, and regular disconections,loss of server you name a broadband problem I get it. They advertise upto 8Mb (i think on this package) but because it's an old BT package and it's so over subscribed the sheer ammount of people trying to use the internet at popular times it becomes pointless sometimes even trying to open a basic webpage, let alone try to upload pics/movies etc to things like FB or photobucket. For example i did a speedtest recently and the average i was getting was 0.08Mb DL / 0.07Mb UL. the only time i got a decent speed ie: 6Mb was about 3am and tbh i am usually in bed by then.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    1 star
Swindon Sky  
This internet is a joke.
I can't host a game because everyone would be lagging
If you want DECENT internet DO NOT BY SKY
  • Satisfaction
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Sky  
I switched from BT some time ago. It was an improvement but broadband speed is still poor. I find on the internet that the cabinet to which my phone line is connected is FTTC. Is there a reason why this should not enable a better service to be provided? If so how can I go about it?
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    2 stars
New Romney Kent Sky  
We have reported a fuzzy phone line for some time now - Sky can't help. Our line went down altogether last week - Sky can't help. This means we have been without land line and broadband, which is extremely inconvenient to say the least. I guess Sky are OK (at best) if things work but in my experience they are useless should any fault or problem occur. There must be nicer companies to give your money to!
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
West London Sky  
I've had sky for over a year and it's been problem after problem I was offline for over a month and they still charged me for it so gonna switch to bt
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    1 star
witham essex Sky  
I am told that the cabinet nearest to me (about 100m away) is FTTC enabled and yet the maximum speed I can get is 1.3Mbs. Why is this?
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    2 stars
Greatstone Kent Sky  
Sky are a never answer the phone provider steer clear
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Edinburgh Sky  
First the good points. With the exception of one breakdown for 5 days at the very beginning of my contract, my internet has worked solidly for months.
That's the end of the good points. The speed is nothing close to what they told me it would be. It is the slowest broadband I have ever had out of every available provider in the UK.
As for customer service; Sky are, the most complicated, ambiguous, greedy, arbitrary company I have ever dealt with in my life. The customer service advisors make it up as they go along, and after 20 years of being an on off customer, I must have spoken to around 200 different advisors, (usually regarding billing issues. Oh yes, check your bills as the price is never the price with Sky, the quote is never what you pay, they refuse to honour their deals and make cancelling an expensive nightmare)I have never once been told the same thing twice.
Sky have one single objective; taking as much money from as many people as they possibly can. Please avoid this greedy corporation, unless you enoy having unagreed amounts of money taken from your bank account, as they make paying in any other way impossible. They are obsessed with direct debits, and I know why. It's because they want to control how much they take.
I have never had a problem with any other provider and always kept up to date, and even ahead with my bills. Skys greedy protocol, their insistence on the dd form of payment have made this impossible. So I am in the dreaded cycle of having my services restricted every month. When this happens and you call them, there is NO option to speak to a human being. You are greeted by a cheerful robot saying "before you can speak to an advisor, all you need to do is clear the outstanding amount". If this "outstanding amount" is the issue you are calling about, good luck. Because you can NOT speak to anyone about it. To say it's infuriating is an understatement. Please avoid this disgusting, money obsessed company for the sake of your sanity.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    5 stars
Cambridgeshire Sky  
Been with Sky for a year on the back of their £18.99 broadband deals. Router arrived promptly, engineer arrived and installed the line as and when it was advised he would. No issues there.

The router's a bit weak, not giving great signal, and it does drop out a few times here and there but on the whole it's been relatively reliable, if not the fastest - average speeds are around the 5-6mbps mark.

Of course now I want to switch to a cheaper deal I'll have to do battle with the customer service team to actually cancel my contract instead of fobbing me off with trying to get me to stay and pay through the nose for bang-average broadband - can't wait.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Portsmouth Sky  
I join Sky July 2017 and scheme was £60 or £75 voucher you will get after few days then I called sky customer service and I explain about the deal I signup and said you will received within 28 days by post I wait and nothing get it then I called then again same explanation and I did call customer service to cancel my subscription and to know more about voucher which is I haven’t had they said you signup with third party so you have to deal with them.. such nice lie to increase more customer !!!!!! RIP
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
Barvaliya Sky  
Have been satisfied with sky until the green box at the end of the road was smashed by a car, all BT customers in the road were reconnected in between 2-5 days max I was connected in 15 days and I got a £5 Marks and Spencers voucher. This was after phoning from a neighbours house regulary to ask for updates
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
IMMINGHAM Sky  
Fibre speeds are terrible and the routers WiFi signal is very bad walk 12 feet away and you loss it they need to improve there hardware and bump up there speeds
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    3 stars
Ferryhill, Co,Durham Sky  
I my opinion the braodband was not bad. However we had problems when we started use it, as we had to proof to the SKY customer service adviser that phone line is not working because of their fault. Finally when we had to cancel the contract, as we were leaving UK, I have read in terms and conditions that I have to leave 31days notice, but for some reason sky customer service adviser told me she can cut off the service after 14days, of course!! Why not? I paid my termination fees straight away, and after one month I saw on my bank account I was charged again for termination fees by SKY!!! So I called to customer service from abroad and I was told that it is my fault not their adviser as I knew I had to leave 31days notice. So means adviser pushed me into trouble? the worst service ever, unfortunately ;/ disappointed :/
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
CARDIFF Sky  
Connection speed can actually be pretty good when the wifi is working. Unfortunately the Sky Q routers are very unreliable when it comes to wifi and the connection regularly drops or slows down to a crawl.
I have had two replacement routers so far and both display the same problem (the first one failed completely - the one I have now seems to be heading in the same direction)
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
West London Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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