Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 9396 customer ratings since 2019-11-24 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1830 Customer Reviews for Sky

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Reviewer Location Reviewing Date Ratings
genuinely i don’t think your wifi could get any worse, the amount of times i will be sitting watching tv or on my phone and all of a sudden nothing loads cause of the wifi is unimaginable, literally the ******* thing ever! then you try and fix it and again doesn’t work, tv great fine good but the wifi is awful, worse than awful, so unreliable and inconsistent! recommend u get it sorted
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
northern ireland Sky  
Where do I begin with the problems I have had with Sky's Broadband.
Firstly, I'll mention that my house has a direct line of site (150 yards away) to one of sky's hubs (I believe this is what it is I'm not a network expert) but this info was given to me by one of Sky's Engineers. So I find it hard to believe that despite the fact that we pay so much for 72 mb/s DL I struggle to reach 1.5 mb/s. This is completely unacceptable. This is not an irregular occurrence. For the entirety of today I have been running SpeedTests Using speedtest.net on my laptop and have gotten a Download speed above 1 mb/s 1 time out of well over a hundred tests. I did not try to ring the customer service because, in the past when I have, I have been told they will only speak to the account holder. Which happens to be my mother, someone who knows next to nothing above technology and when ever she has tried to talk with the support, they have confused her with technical jargon she simply does not understand.
In Summary, I could not be more disappointed and appalled with Sky's broadband and the way they treat customers who have been with them for years.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Greater Manchester Sky  
AVOID!

Go with somebody else, pay 10 pounds more and get a great internet!

Terrible broadband. Keeps stuttering and the speed is terrible.

They look cheap but cheap is not what you want.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Slough Sky  
Theses ratings may seem unfair but.... We live less than a mile from the exchange in the capital, so according to SKY we get 16Mb+; the truth though we are lucky if we get internet at all. Today was a good day and we got a whole 2.5Mb down and .4 up with only the bi hourly router restart (which SKY takes the credit for fixing, forcing my browser to their page with the sarcastic SUCCESS message). This feels somewhat "give the dog a bone"(1Mb). Calling is another story with BT's line being blamed for all our woes, we've had them out numerouse times with them telling us all is fine their end; So who to believe? Well I know SKY have lied to me multiple times, the latest being the "its just your house" line, this is easily proved wrong by calling anyone else on SKY in the area as they will also be on hold waiting for customer service with no internet, when confronted with such facts the advice given is to email them! This i can do despite the issue of no internet as i now have to shell out for unlimited 4g teathering (7MB to at best 20 and a bit) Such emails though are met with instructions to call! and even once a rude twitter message. Well i could go on but I think that covers my rating. My final thoughts get the hell away as soon as you contract is up!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london Sky  
Have had outages, but generally service is available. The speed can't be relied upon. Also there latest devices won't cover every corner of your house in terms of WIFI coverage.
Customer support is horrible and it reflects how poorly they consider this part of their service.
Their contract terms go by each package and its a web that you can't expect a normal person [not a lawyer] to understand fully.
They design their contracts to keep you in their legal web.

They offer less price and will increase the price within 3 months and you are stuck with the contract for 18 months if you don't complain about it within a month.

I wanted to add a single channel package and after adding the chat rep says oh this changes your over all bill because you can't have the discount package on another package that you used to have because of this addition.
after removing the single package when i ask them to reinstate the old offer they say oh we might not be able to do that. Can I add another discount package with its own 18 months contract. Can you believe this.

I hope there are better alternatives out there, because I am waiting for my contract to be over.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Essex Sky  
Consistently 0.1mb download speed. In fact, even the upload speed is quicker @ 0.35mb. Customer Service just don't want to know.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Dursley, GL11 Sky  
OK I filled out the form wrong but they took my deposit of £5 on the 27/2/16 then I spent 20 minutes on the phone as they cancelled the contract due to my error now but advised they would reimburse. Now 23/3/16 still no funds received and have now been passed to my 3rd person on an on going call of 15 minutes. Poor service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Woodford Green Sky  
I've been with sky on and off for 18 years I loved sky never had a problem ever until now I've been having a broadband Problem for abt 3 months now it's doing my head in I've just gone out of hospital after have 3 ops I suffer From depression I've spent abt 7 hours talking to sky abt this . I've just had it with sky I can't watch catch up on demand or have my wireless I still have to pay my bill in full if I don't pay it there will cut me off now where is that right iam only getting 1 of my services out of 3 I've had it with sky they put so much stress on my life right now I not not recommend them. I am looking for other providers right now. Ps oh isn't great with there new advert saying how fast they fix there broadband problems Ya really 3 months down the line still not sorted oh there customer service is bad the way the talk over u very rude
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Soham Sky  
Broadband very slow when you can get a connection
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Peasedown St. John. Bath Sky  
I have had my on going isue with sky regarding broadband now since may bank holiday 2013. The signel is week and regularly drops out. To down load a 30 min show on demand can some days take any thing from one hour to 4 days which was its worst.

I have been calling sky on avarage once a month and still no improvement. They even sent out an open reach enginner who rewired the hole lot from entry to putting in a new bt open reach socket so no need for the filter. This has still not resolved the proble. When we had the old netgea router we had no problems with signel or speed. Now speed is another isue. Again we are only 10 houses down from the bt box and acording to skys customer agents. We are getting such good speeds to the house we would not requier fiber. (If only it was true). We can at best only get 1mb or less. And no how many times they ask you to unplug this and that. I have placed an order for the wireless boster hoping this may help as the router its self is not fit for purpose. Aweek after I placed the order went online to track the order and yep you guest it has not been procesed. So called today on the live web chat only to have some one called Osker tell me it will be another 28 days now as they have been overwhelmed at the request for this product.

I then repeted my erleyer coment that mite have somthing to do with the router being not fit for purpose.

MY ADVICE IS DO NOT CHOSE SKY BRODBAND AS THEY DO NOT LIVE UPTO THE ADS CUSTOMER SERVICE IS A JOKE THEY DO NOT HELP YOU.

THEY WILL DRIVE YOU INSAIN.

THE CUSTOMER IS SO NOT APRECIATED.
THE PRODUCT IE(ROUTER HAS NO QUALITY SIGNEL RANGE. SPEEDS SO SLOW YOU EITHER CAN NOT CONECT AND SERTANLY STRUGLES TO COPE WHEN YOU HAVE MORE THAT ONE DEVICE ON AT A TIME NOT GOOD FOR A FAMILY.

DO NOT CHOSE SKY UNLESS YOU ENJOY A FIGHT WITH PEOPLE WHO COULD NOT GIVE A 4X ABOUT YOUR SERVICE......
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
willenhall Sky  
Not getting what we are paying for ?:
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East ardsley Sky  
Sky Broadband is US i am lucky to get 500 kb
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scotland Sky  
Very slow poor
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Peterborough Sky  
avoid at all costs!
speed much slower than promised (4 times!)
connection drops all the time
never able to contact customer services (always busy).
When I finally contacted - all I heard was "you did not let us know when there was a fault".
Is there a some kind of regulator body that can launch an inspection of how they deliver what they promise (and revoke their licence if there is enough grounds)? I am sure it won't come to that, but they clearly do not care for customers, so might care about a regulator.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Berkshire Sky  
speed 5-10 times lower than promised

connection drops repeatedly

customers services - 30min wait for a "chat with Sky expert" (with connection that drops out) or 20 min with a "sky expert on the phone"

"everything seems to be fine, no faults registered" is the only thing I could hear.
"restart your router" the only advice I get.
"we will investigate this matter" - promises, promises...

resolution: AVOID AT ALL COSTS (unless free of charge)
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Maidenhead Sky  
Very very disappointing. Especially towards the end of my contract. Certainly I do not recommend
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Ditchling Sky  
Don’t hire sky Broadband, the network is not working.
Two weeks ago we have a problem for 4 days. Today is not working again, we called them and said an engineer will come on Thursday, what??? Yes, next Thursday!! One week without broadband. Who is going to pay me all this inconveniences. I have to work. This situation is an acceptable. Don’t hire Sky!! Take my advice.
Basingstoke Sky  
Severely disappointed with the reliability and speed. Most of the time I'm getting about 15Mbits/s, with advertised 40Mbits. Very often the speed drops to around 1-5Mbits. The help and support pages are really poor, just guiding through very basics. For example, when choosing an option that my speed is slow they still suggest to check that HUB is on and connected. Of course it is! Without that it wouldn't be slow, it wouldn't work! And no way to contact then via web form, always redirecting to phone (sorry, I just don't enjoy speaking for 2 hours and repeating the same things over and over). Get it together Sky! It's not even a cheap service, not at all!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Surbiton, London Sky  
So useless that they can't even get me connected. Constant shifting excuses, blaming Openreach and lies. If this is how a new customer is treated i dread to think how they treat existing ones.
Surrey Sky  
Don't do a mistake like me by joining the sky. It is the worst broadband and they want to trick us. How?
When you are new to the sky and when you have time to cancel the wifi of sky they give you good and fast wifi but when you passed (31 days) the time to cancel the wifi and now you can't change to other companies or you have to pay monthly even if you are not using the wifi, then start to slow down your wifi. they make too much slow even you can,t use facebook or load a image. So don't be a next victim and use your mind.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
uk Sky  
It's been now over a month that we have signed a contract with sky and don't have internet.
All the problems started when the SKY engineer connected the wrong flat to the network. It took them over 10 days to find the issue.
Once they found it they said that they will cancel our contract and create a new one (that was 8 days ago).
If you live in the Brixton area I recommend you strongly to go for another provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
I advice other customer not to join SKY totaly. They treat thier customer like idoit. i sign up broadaband in April and i keeps phoning to them every week to get update no one know what is going on. At the end they told me my account is stack but previously they are waiting from bt openreach.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
I've recently moved house (2 miles apart). First OpenReach connected me to someone else's line! Previously I was getting around 16Mbps download which was quite good. Tests with assorted speed testers show below 3 Mbps and as low as 0.6 now. I've just downloaded a 12.5 MB file which previously would have taken about 20 secs but took nearly 6 minutes! If the broadband was as good as their customer service it'd be okay. How I miss Virgin!
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Northwich Sky  
Worst ISP I've ever had. Constant loss of connection. Impossibly slow. Like using Internet in '97. Pathetic.
Glasgow Sky  
Awful broadband speed less than 1mb upload and less than 2mb download speed. Tried contacting sky about the issue and continuously get fobbed off about improvements in the area, well it's been like it since I moved in, 2 and half years ago. Poor service and poor customer care.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
mansfield Sky  
Using mobile data to write the review because I'm outside the router's radius
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
London Sky  
I have been with Sky for three months. Unimpressed that the billing failed to give the advertised price/discount on the second month and this did take three calls to sort out and a day of waiting.
However - all has been sorted and the broadband service has been consistently high speed and stable. The router isn't brilliant but that is of Zero consequence as my setup does not require it (Devolo wireless power line).
The one irritating thing Sky did last week was to increase their call prices mid-contract. I despise this manoeuvre and so went to leave them under the 30-day option. However after trying to move to an appalling provider I have stayed now with Sky.
Why? - It makes such a difference being able to speak to somebody in the UK. Not worth £4 a month saving to lose language.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Isle of Wight Sky  
Worst customer service i ever had experienced in my life ..if you have any problem just switch service never expect any quick assistance from sky customer service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Sky does not give any service to its customer rather it tries to snatch money from the customer without any service.Even it does not solve any problem after complaints. Its customer service is very bad.Such non-cooperation is very disappointing and unjust.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Moordown Sky  
Do not believe what Sky tells you they fail to deliver ANYTHING that they promise. My phone line has not worked properly since I switched to Sky and they are not interested in solving your issues. It has been three months now and it is still the same and unusable. They have sent two engineers to take a look and both of them said there is nothing they can do and that they sent the wrong person. I strongly advise against switching to Sky.
Sky  
It is the most rubbish internet out there why would people buy I don’t know it’s takes them 40min to answer the phone the internet speed is as slow as there calling overall don’t buy sky
“Super fast broadband”
Sky  
Incredibly slow internet (literally struggle to send emails with 3mb attachments), regularly lose connection even when plugged directly into the router. Customer service then told us that this was normal and the reason it was slow must be because there are wireless devices in the house, whether they're being used or not. So, literally, their service is so bad that you would have to completely disable all your other wireless compatible devices if you want your internet to work at a regular (still slow) speed. At least according to their customer service. No solutions offered other than that, or paying a bunch more for month with no guarantee that it would improve. Avoid them. Have only used Plusnet otherwise, at my previous flat, and that was totally fine. Similar pricing, and didn't struggle to send emails.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Sky get their competitor to install a phone line, BT as as a result use the existing 20+ year old cat 5 to pass "sky fiber" down from the distribution box, instead of 40mb for £37 you get 5-9mbps, slower than mobile broadband.

Will move to virgin, 50mb+ for £30
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Internet speed is rubbish
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
widnes Sky  
Absolutely clueless technical service, the company itself operates a very poor CRM system which lacks coordination across the various offerings.
I reported an issue with my broadband service - rather than resolve the issue, they kept referring to a non existent provisioning order on my account. They pass the problem to everyone including BT because they are clueless.
They offer multiple services under a single account, but you are better off engaging different companies for your TV, Phone and Broadband - cos that's exactly what you are getting with SKY - different companies disguised as one. 2-days on still no clue what the issue is or how to fix.

The next time they offer you half price for 6-months to renew your contract, just remember you are paying for it in poor customer service and poor technical support.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
United Kingdom Sky  
Fine when it works but if for no reason the telephone line drops and several days later the internet disappears it becomes clear that 1) fixing of the problem is a problem in itself ( I'm waiting for a week now to have it fixed, 2) god forbid you forget the password of your account as madam in the customer services refused to even run a test.
All in all my first bad experience is the reliability but if you add unhelpful staff thus gets too much. I will leave pronto!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Westminster Sky  
rip off company tried cancelling over 2 years ago, thought account was now closed as spoke to many people at sky, now they have pased on to a *third* debt recovery company after sending me letters every few weeks, come back to sky ! no way !!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
essex Sky  
Having SKY fibre means I want a fast network in my house, right? I can dream about it! Maybe 35mb/s reaches the property but when it gets to the "super fast" router it is like there's hardly any broadband in the house! Bought some extenders and even powerline adaptor to help but it does not work. Only option is to keep everything connected to a cable - which nowadays is just ridiculous! Not happy with them at all
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Peterborough Sky  
Terrible inconsistent speed. Also when I switched to Vodafone and I let sky know in advance they still took my money for the next month and refused to refund it
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Edenderry Sky  
I called Sky with fault in sky broadband and they told me engineer will be with me on Sat between 8 - 13:00, I was told I must be home to attend engineer or else I will be charged £99, I cancelled all my plans for the weekend (a bright sunny day) and waited whole day no one arrived no call about cancellation. At 2:00pm I called Sky to find out an engineer may visit me later, so waited another hour and half and called again at 15:35 and at that time I was told actually no one is planned to visit me today as broadband is out due to common fault and I must wait for another 7+ days before this fault get fixed.

This company have guts to charge you £99 for booking an engineer and not attending the call, but have no customer service ethics to inform you in time when this engineer visit is cancelled, and when you complain that you called they give you candies for not providing you internet and all the service for good 10 days by refunding of £20.

I will never recommend such a company to anyone, and will be looking for a switch as first priority.

If you are thinking of going for a broadband with sky, think twice.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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