2,278 Customer Reviews over 228 pages
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- Location
- Cornwall
- Reviewing
- Sky
- Date
- 2023-12-20
- Comments
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Shocking customer service. Told different things every call, and contradictory. Changed to EE on 20th Nov. They said they will tell sky. They didn't. Due to a ' fibre' issue?? So I paid the 28th Nov bill, to be told, call on or after 19th Dec for a final bill email, and I will be refunded accordingly. Did that today.. to be told I have a £49 credit due to me. But I must pay a further bill on 28th Dec ?, to receive the credit? Bonkers !
- Location
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- Location
- Birminfham
- Reviewing
- Sky
- Date
- 2023-12-20
- Comments
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It's a joke ur wifi brand, legit never been so stressed in my life
- Location
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- Location
- Rotherham
- Reviewing
- Sky
- Date
- 2023-12-09
- Comments
-
Shocking, been a customer for 6 years, i looked at ordering stream this year in feb, the man who ordered it didnt put it under my broadband account he made a new account but with the same email, it blocked me off everything, ive still not been able to get on the app since feb, i ring and i get passed from pillow to post, 'we will send it to the back office' , promise to ring me back in 24/48 hours, they dont, ive been at this issue now since feb, ive put multiple complaints in
online and over phone but nobody gets back to me or even responds to my emails, honstely totally done with this company, will be moving else where!!!
- Location
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- Location
- Cumbria
- Reviewing
- Sky
- Date
- 2023-12-07
- Comments
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Absolute garbage! Never go with sky, horrible company! Ordered broadband was given a date of 24th November for activation, this came and went with no broadband, got told 29th this also came and went with no connection, told to wait 72hrs still no connection got told to wait again for 72hrs and still no connection, rang for the 6th time they told me it’d be a week and to wait 72hrs after waiting for 30mins for the guy on the phone to get back to me while I was on hold, I told thanks but no thanks and politely told him I no longer wanted sky but this didn’t stop them from trying to offer me sky Q at a “good price” no thanks if you can give me what I wanted in broadband then why would I take another product off of you!! A month with no broadband because of these turds!!
- Location
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- Location
- Malvern
- Reviewing
- Sky
- Date
- 2023-12-07
- Comments
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You would think they have never installed internet before they way they are treating me. 2 months in and still no internet. Communication has been AUFUL. A 2nd guy came out today from open reach, I waited another 3 weeks for him to say a form needed filling out - HE COULD HAVE PHONED ME WEEKS AGO. This could be another month or so before anything happens. Making it 3 months to put internet in. Everything they need I have provided NEXT DAY - yet they wait weeks between doing each tiny job or each tiny bit of communication. Disgusted - regret signing up.
- Location
-
- Location
- Bradford
- Reviewing
- Sky
- Date
- 2023-12-06
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2023-12-05
- Comments
-
Without doubt the worst service received. We have been without connection for 5 days and have around £50/month worth of services unusable due to these idiots. Shocking service.
- Location
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- Location
- Wrexham
- Reviewing
- Sky
- Date
- 2023-12-01
- Comments
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Great at taking your money, the broadband itself has been mostly OK, but then when you want to ask questions or end a contract the service from staff is really poor. It's like they don't train people well, they become passive agressive and you have to chase them up. I wouldn't use them again.
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2023-11-28
- Comments
-
Sky cut our internet line off on Friday, despite promising us this wouldn't happen. They made us wait 5 days for an openreach engineer to attend our property just to tell us (as we already knew) that the issue was on your end.
We have been unable to work, watch any TV, control our heating and I have spent over 5 hours on the phone. Still no one has been able to figure out what is wrong with it.
Today they offered £36 compensation - to four adults who've had their lives heavily disrupted for a week and told me that was the final offer. I've spent more in travel (to access wifi) and topping up my phone with more data, let alone the house of my time and loss of earnings. Then times that by 4.
Absolutely shocking.
- Location
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- Location
- Cornwall’s
- Reviewing
- Sky
- Date
- 2023-11-16
- Comments
-
Absolutely horrendous. Stated I used £73 of internet in 9 days on my unlimited Wi-Fi.
They sorted that out and then rebilled me for 3months to make up for the credit they allegedly given me for their mistake.
When calling they just hang up or transfer. Nothing actually gets dealt with.
Currently hour 3 on the phone to them on my only day off.
I would not recommend using them.
- Location
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