Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 9411 customer ratings since 2019-12-03 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1830 Customer Reviews for Sky

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Reviewer Location Reviewing Date Ratings
We have reported a fuzzy phone line for some time now - Sky can't help. Our line went down altogether last week - Sky can't help. This means we have been without land line and broadband, which is extremely inconvenient to say the least. I guess Sky are OK (at best) if things work but in my experience they are useless should any fault or problem occur. There must be nicer companies to give your money to!
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
West London Sky  
Changed from BT to Sky connect, was told I'd get the very same speed as I had with BT.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dumfries Sky  
We used Sky Broadband for years and had no issues. When we tried to take the service to another house it all went wrong. Instead of moving the service they gave me a better deal at the existing property and told me I had to wait for this to kick in before then trying to move the service again. This was all discovered in the same phone call but it was 'impossible' to stop it from carrying on. I then (before the call had finished) instructed them to cancel everything as I was so annoyed. Nothing stopped and I kept getting updated on my order progress. They actually cut me off immediately so the phone and broadband stopped working within hours. When I tried to go with BT the whole thing got held up because Sky would not release my old telephone number which I wanted to keep. Every other provider I spoke to answered calls within a few rings. Sky have a message indicating the wait time, lets say 15 minutes. After the 15 minutes if nobody is available the system just disconnects. I have never been so annoyed in my life with the general lack of customer service. Its like you should be grateful they are willing to supply you. I will never deal with them again and let as many people I know as possible to steer clear. This is not based on one or two phone calls it took many calls and huge amounts of time to get nowhere. AVOID AVOID AVOID.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
Stonehouse Sky  
SKY Broadband has been a disaster for me. These people failed to collect a direct debit (the account hadn't changed. They then charged me double. I changed provider but they still steal money from my account. They NEVER reply to my recorded delivery letters or my emails. They are DREADFUL!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Preston, Lancashire Sky  
Got home after a weeks break and no internet or landline phone , assumed it was a temporary fault switched the box , router etc off and on again , still no joy.
Left it overnight still not working spent god knows how much calling sky on mobile got the bog standard its the micro filters response.
They posted new filters as expected did no good i had already established myself it was the phone line by simply plugging the phone direct into the socket and bypassing all the sky gubbins altogether.

Called sky back after 10 minutes of being told it was my fault and my equipment they eventually made an appointment for openreach to attend which they did this morning 11 days after the fault was reported .

Engineer checked line said in seconds the line is faulty , checked the socket the line outside and the box in the street it turns out another openreach engineer had needed to disconnect our line at the exchange to repair another line but had forgot to re connect our line.

took an hour no apology but at least its working.
Sky service is terrible..
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
carlisle Sky  
they sent me new router and connection still keeps disconnecting.and is slow. this broadband is not worth the money i pay for it thinking of changing supplier.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
risca s.wales Sky  
I'll try to review without swearing but ultimately I would not go with Sky again.

I have a broadband and phone package and my main issue is with broadband and then lack of customer service.

I play on-line games and do a lot of TV streaming. I'll find that games will drop connection after 30 minutes and files can drop connection every 20 minutes.

When I could get through to Sky they would say "oh yes, your line quality has degraded. Let me just tickle this setting and off you go".

Recently though I can't even contact them. I tried for 20 minutes on the phone only to give up and then tonight I sat listening to their "we're sorry that we can't be bothered to put more staff on but please give up before speaking to us" message for 19 minutes only to be cut off! I assume that this is because it hit 8pm and their lines closed.

To say that I am annoyed with Sky and will cancel (probably via Direct Debit as I have no other option if I can't contact them) is an understatement.

Avoid. Avoid. Avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
East Midlands Sky  
Sky Broadband is the worst service available and they are absolutely impossible to contact. Recommend using any other service!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Borough Green Sky  
Sky seller was promising that their service is best and much better then others. After almost 3 years I can assure Sky has very, very poor service. From 18.00 to 20.00 broadband is so slow so I cant even watch youtube, after calling Sky they didn't improve any thing just said that all providers has same problem, but of course they don't forget to rise the the price every year without any improvement in service. Don't trust them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
HIGHLY NOT RECOMMENDED
I gave it a one star because there is no option to give less than one star. After we called customer service it helped for about one hour and after the speed changed back to its normal slow speed.Looks like SKY lies to people and makes it look like they are helping but actually they do nothing.Its a good way for making money but I dont think it will last very long.We will definately change SKY for a honest internet provider.We will 100% find something a LOT BETTER.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Have been with sky for a few years now exercellent internet never a problem the only down side is I pay the bill but not on the account so can never talk to them as they won't discuss the account with me but happy the same to take my money
  • Satisfaction
    5 stars
  • Customer Service
    2 stars
  • Speed
    5 stars
  • Reliability
    5 stars
nottingham Sky  
Avoid Sky Broadband at all costs, absolutely abysmal and the customer services( if you can call it a service)are appalling.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Sky  
I was originally with o2 but they shipped all their broadband customers to sky with a deal to keep the same broadband costs for a few years which they did adhere to
It is now £10 for broadband unlimited which is pretty good value and the broadband network is usually fine
My only gripe is that I have to pay an extra £5 for not having sky talk which brings my bill to £15
We are on BT light user and sky cannot beat the BT light user cost for line rental, so I am paying them £5 a month for nothing
I've complained to them and even contacted watchdog who did a feature on it but nothing has changed
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Bedworth Sky  
I have been with Sky many years and recently switched to Sky Q. The new routers they supply are absolute garbage, unreliable, constantly dropping connections and variable speed.
I have had two now and both failed within weeks - in the end I switched back to the old router I have had for over 4 years now. If you are a new customer and don't have that option it must be a nightmare. They really need to sort the router quality out.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
London Sky  
Just cancelled a 10+ year sky subscription been a fully paid customer, they've switched off all my recordings and purchased films.... judging by the reviews on here there are more dissatisfied clients than happy ones. Let's hope this profiteering, zero customer service company is finally heading to its demise.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northampton Sky  
Broadband speed is pretty poor!

£50 to enable fibre is ridiculous!

Showing connected at 21Mbps but throughput struggles to get above 8mbps!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    5 stars
Glasgow Sky  
Absolutely dreadful broadband. I changed to Sky being promised a decent download speed. Not only did this not happen but the wifi regularly goes off and downloading a film takes several hours. Total misery, be warned.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Sky  
Absolutely diabolical would never use sky again broadband awful customer service rubbish.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Pontypridd Sky  
Our sky broadband via an Open Reach connection is not worth having and its reliability is very poor. We have been advised for the last 2 years that infinity would be available to our address. Sky or BT will not give us even a future date for when it will be available.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
RAINFORD Sky  
Stay very clear if sky broadband! Thus is the second time i have had an issue with there broadband; i was with them 5 years ago and changed broadband because it didnt work at all thus leaving me internetless for 6 months before they could give me a "solution" whitch as youve might of guessed didnt work. I then went to BT and they were absolutly fabulous it only dropped out once in the whole year! Now i have gone back to sky because they gave me a deal; i now pay over £60+ a month on tv and broadband and 5 years on they still havent learnt from their mistakes and their customer service is still a gastly as before! THE INTERNET DROPS OUT EVERY DAY! im lucky to be able to connect for an hour each day before it stops working. The wifi is also terrible, i can be in the same room as the router and still only get 1 bar. This is disgracfull expesally when i pay £60+ a month. Im defenatly goinv back to BT becayse worst of all sky wobt compansate me and say "tgey cant do anything" when iv been troble free with BT for 4 years with ZERO complaints. Futhermore, this effcts my sky tv because when i want to chill and go on demand to download a movie it cant download because the internet is utterly, utterly and utterly poor!
bourmemouth, dorset, england Sky  
The service was good for 1 year. The problem started when we moved the house.The speed of broadband not as I expected, it disconnects roughly every few minutes. The broadband is very slow I can't even watch videos online properly. After calling sky for last 2 months they repeatedly tell me to take my own phone socket to pieces but have not offered other help or visit. Customer service is very bad and unprofessional. They promise for call back/engineer visit but nothing happens. Finally I have given up and decided to move on with another provider.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
London Sky  
not good at all
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
sheffield Sky  
I had to write this review as I am still fuming.

I have had issues with my broadband since last year, they told me it was an external fault and an engineer would be sent to fix this outside of the property. I have bee phoning sky all month (January 2016) it seem to be un- resolvable. Every time you phone they tell you to trouble shoot, even if you just called an hour ago?

Eventually the phone line went down which was a major problem because I look after my uncle who is 92 and not in the best of health so he has an emergency pendant which he wears around his neck; we also have a box connected to the phone line.

I was not even aware the phone line was cut off until the police showed up at my door after midnight, thinking there was a problem. Sky told me that they have a 24 hour broadband number which seems to close at 9.30pm???

I can't wait for my contract to expire. I will be seeking legal action as they are useless. Different representatives give you different answers to the same question. Sky don't even know what Sky offer. Not one person asked me if there was an emergency box in the house and the last representative said they wouldn't ask. All they are talking about is loss of service not concerned that they could have cost life.

I do understand that things go wrong but I don't understand that things have been going wrong for over a month, after more than 10 phone calls and the phone has to be completely disconnected before they solve the problem.

A Sky representative called me today (29/01/2016), he got me so upset with his ignorant attitude I just had to write the review. I didn't like it so I wouldn't like any one else to experience it either. However, the choice is entirely yours.

Sky will soon be a thing of the past because they really are outdated.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London Sky  
absolutely shocking service. I mean 10 hours on helpdesk ffs!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
nr shepton mallett Sky  
The level of customer service is just appalling. First - on the website you actually get the impression you can manage or cancel package on line. This is not true. The best you will get on line is yet another agent (talking to number 4 already) who will do everything to get you worse deal. I was actually offerred broadband for nearly 40 for the package that on the same day was for 25 (that already says it all). My number 4 agent is currently arguing with me whether or not I will get satisfactory service with nowtv. I have spend last 1hr 45 minutes asking lady every 10 mins (basically after each of valuable points she made) to just cancel and I am on my wits end.
To add to this when you phone them they will first take you through all automated security questions to tell you after 10 mins that they, in fact are unavailable.
The lady said she will actually process my cancellation but of course there are other offers they currently have. Which mobile network I am with, she is asking. 1 hour 50 mins at the moment
  • Satisfaction
    1 star
  • Customer Service
    1 star
West Midlands Sky  
We got our sky TV,phone and broadband in October 2015. From that time the broadband keeps dropping. Had around 6-7 engineers from sky and BT they fix it and next day again. Till now having problems. The WORST broadband ever.
I WILL NEVER RECOMMEND SKY TO ANY ONE!!!!! BE CAREFUL DO NOT GET SKY. THEY JUST TAKING MONEY!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Tw3 Sky  
The worst broadband provider. Twice rescheduled our installation without our approval. Non responsive. Customer support unable to help or solve anything.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
After being 15 months a sky customer paying for my landline and broadband connection, after having changed 6 filters and having complained a dozen times for a slow or no internet connection, sky asked me to pay £65 for an engineer visit or free engineer visit but with a new 12 month contract! The worse blackmail I have had during my 57 years of life. What is next?
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Sky  
All icwanted was a quick switch from By to Sky , I was connected after 10 days, very inconvenient, stressful, engineer came out .... I only wanted/needed unlimited sky broadband, as it would/should have been £57.50 a month but I now pay £70-81. With fibre unlimited, t.Only myself uses it so no need for this, am very dissatisfied with how they have treated myself. I have tested the speed a couple of times and its not fast as my By broadband
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Matlock Sky  
My broadband speed is no better than 'dial up', result 2.16mb. Been told I'm too far away from Hornchurch exchange.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Elm Park Sky  
NO STARS - DON'T DESERVE ANY WILL NOT AND WOULD NOT RECCOMEND TO ANYONE

left Virgin for Internet been off more then its on n still charging full price.

Went online ordered new installation of broadband, phone n tv with sky around 16th May paid an upfront fee n was meant to be installed 9th and 10th June 2020. On the 9th openreach didn't show up. 2 weeks of ringing asking why and got given a new date 24th. 24th came n went another no show from openreach. Rang to complain heard excuse after excuse was lied too told 18th someone would come out had had enough wanted to cancel as no apology no compensation offered nothing. I told them im not waiting till 18th when already missed 2 appointments. They managed to move our appointment forward to 2nd (today). Sky rang yesterday saying sorry but it won't be done till 20th now. Said I needed a few days to think about what I want to do. Was scheduled to call me back on Monday but woke up this morning with no Internet at all even virgin had cut it off. So been left with serve them taking too long nearly losing me my sentimental telephone landlines number I have cancelled and lodged a formal complaint with them. But they am full of **** and empty promises that they cant stixk to came even keep to call backs as planned.

I'm a keyworker suffering from anxiety and for the past 4 weeks I ain't been able to enjoy my day off because I've had to make phone call after phone call to be distressed to the point of anxiety attacks n tears.

Disgusting, unreasonable, unreliable ******** strive. Some Colleen said they have never seen an account like this or a new installation to take this long. They told me I have been messed and lied too. Joke..
Halesowen Sky  
My experience with Sky has been very good and I am pleased that I switched. I use a basic mobile phone - I am not a fan of mobile phones and what they can do to our brains, so I use it sparingly. I have unlimited landline phone calls instead which works well. I use my router with my computers.

Sky customer service is excellent. Their staff are nice. I had a dreadful time with TalkTalk who gaslighted me throughout my contract so it was a relief to switch to a company that provided me instantly with what I requested, without arguing and lying about a product that did not work and was not fit for purpose. I am referring to the Huawei router that TalkTalk uses which is unreliable rubbish that should have never been sold to customers and I am disgusted and appalled that TalkTalk get away with conning the public on a daily basis with the mind control tactics their time wasting customer service use on customers.

Sky broadband is fast and smooth and I am grateful to have a router that does the job.

My broadband has been consistently good, if it occasionally stops it comes back on again quickly. YouTube live streaming gets delays but not a major issue. I can watch YouTube videos without seeing the service dropping every 3 minutes (time and time again) as it did with TalkTalk and some days there was no service at all. The fast broadband router is great for those with arthritis or problems holding objects, it is light and flat and easy to handle. The gentleman I spoke to at Broadband.co.uk was efficient and very helpful.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Thetford Sky  
Terrible they wont retern calls like they said they would and they wont even come out to fix my sky modem or landline and i pay £60 a month
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Pottersbar Sky  
Upgraded to Sky Fibre because the normal sky is honestly terrible. Upgraded and all was good for a while but now it is dreadful. Can't do anything and it is impossible to play online games because it constantly disconnects. Don't waste your money, go to BT.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
N/A Sky  
Been with Sky for a year on the back of their £18.99 broadband deals. Router arrived promptly, engineer arrived and installed the line as and when it was advised he would. No issues there.

The router's a bit weak, not giving great signal, and it does drop out a few times here and there but on the whole it's been relatively reliable, if not the fastest - average speeds are around the 5-6mbps mark.

Of course now I want to switch to a cheaper deal I'll have to do battle with the customer service team to actually cancel my contract instead of fobbing me off with trying to get me to stay and pay through the nose for bang-average broadband - can't wait.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Portsmouth Sky  
The quality of the broadband has definitely deteriorated over the two years I've been with Sky.

My biggest bugbear with them, though, is their customer service. The majority of it seems to be automated these days, and they go out of their way to make changing your package confusing and difficult. I was sent a letter recently telling me I was being moved to a new package - not at my request - that would cost me £4/month extra. I tried to change it back online - completely unclear how to do so, and unclear whether the change is being effected. I did it over the phone, on an automated service, and thankfully held on to the bitter end of the very long, pointless automated message (about 4 mins of waffle) - because, the voice told me, if you didn't hang on and press 1 at the end, the change wouldn't be effected!

Con artists. Check everything really carefully to make sure they don't rip you off through the back door.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
London Sky  
absolutely terrible. the worst broadband i have ever come across which cuts off every half an hour. if youre thinking about moving to these, dont. you will regret it instantly.
... Sky  
This is very bad broadband service anyone can have.
The customer services is really terrible.
They are only interested when they are selling their services and products.
Once you sign the contract they don’t care their customers and their products is working or not.
When you complain instead of helping you they are trying to sell more things.
So you’re always paying them without getting any services.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London Sky  
Do not bothere going through the pain of trying to get this wifi to work as it just won't happen. Sky is so overrated. The connection if horrible, 95% of the time it doesn't give you any connection, my wifi bar is ALWAYS on just 1 bar. No matter whether your stood right next to the sky box or in the next room, it never works. It took me about 30 minutes just to get the wifi to work to get to write this review, it took me literally 16 minutes just to send 1 message. Not to mention how the connection always disconnects by its self, and then I have to go through typing the passwords all again. I do NOT recommend
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
None of your business Sky  
Sky Internet is literally the worst provider ever. We have been disconnected from our broadband six times this week, their customer support sounds like you're talking to robots and here's the worst part:

I was promised a 55Mbps connection, and I've got the speed of like 500Kb/s even on Ethernet. There's nothing wrong with my computer or my router's position, it's the complete company of idiocy known well as Sky. And the bills are totally shocking!

I like Sky TV but it's a no go for their broadband. Even AOL back in the 90's was better than this complete and utter rubbish.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Not Applicable Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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