Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 9411 customer ratings since 2019-12-03 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1830 Customer Reviews for Sky

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Reviewer Location Reviewing Date Ratings
Awful, avoid like the plague! Unless you want to repeat the same thing to some poor chirpy employee who sounds confused of why you want to cancel your subscription (probably employ actors as they must have the same conversation day, in day out)
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cornwall Sky  
Sky broadband is very slow erratic and not reliable. Customer services sound friendly but utterly useless!
you do get a text message asking if your problem has been solved. However it makes no difference whatsoever whether or not your answer is yer or no!
not recommended at all
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Worst internet service I have ever used! I had dial-up in the 90's that was faster. I left virgin as I was told I would get up to 200Meg connection speed at a lower cost. Not only was the cost a lie but the fastest speed I have had to date is 6Meg. It constantly disconnects and customer service are about as useful as a chocolate teapot. Avoid them at all cost!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh Sky  
Broadband dead slow my son cant game if anyone else using wifi. System keeps crashing and its so slow and unreliable i use my 4g phone more than sky broadband
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Inverkip Sky  
Sky is honestly a terrible company to go with, not only are they slow at everything they attempt to achieve or any query you have, but they also don't honor their warranty. I was sold a Sky+HD box, pay an awful lot for phone, TV and broadband, the box broke in less than a year (still well within my warranty) and they won't book the free engineer to fix it. Clearly the product is unfit for purpose and they are trying to charge me £65 for an engineer. Absolute joke!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
I've been with sky for almost 5 years now with the full broadband and TV package on the basic unlimited broadband. We have had issues when we moved in with the phone line but this was a BT Openreach issue and sky were very helpful in sorting it out promptly. The service was great quality with speeds at or above the guaranteed speed, the Router performs great in the house, not so great in the back garden, that's probably the only point I could fault them on technically.

Customer service has always been great with friendly helpful people on the phone or quick on the new messaging service.

The only other point I could fault them on is the price, it may partly be because we have the full TV package which is quite pricey but worth the money.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Cumbria Sky  
The Worse Worse ever expirin we had with this company in every way.. think million times before joining sky .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kensington high street , London Sky  
THE BROADBAND IS ABSOLUTELY DIER! I AM SAT 4ft AWAY FROM THE WIFI BOX AND MY PHONE IS GETTING A 1 BAR CONNECTION.

THIS HAS BEEN HAPPENING SINCE SEPTEMBER 2015 AND I'VE NEVER BEEN SATISFIED.
If you live alone and have one phone you'll just about get away with it but if you have kids with laptops and gaming consoles or need to watch youtube videos above the lowest quality, GET VIRGIN MEDIA
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
HIGH WYCOMBE Sky  
broadband plays up keeps keep showing connection problem am going elsewhere sometime payment late and switched of only to be reconnected the next day daughter with bt get to pay the following month ?? they say there here to help you but that not true not happy crap service wasnt even offered a discount been with u since 2007
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    3 stars
london Sky  
Never ever work with Sky. Awful service, never worked.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh Sky  
Been with Sky since June 2017. Best decision I ever made was to leave Virgin Media and join Sky. Excellent service and great service in general. Here’s hoping things stay great!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Liverpool Sky  
It is absolute garbage!
Keep disconnecting itself, always a slow speed, I literally cant even watch YouTube videos on the lowest quality sometime (Thats with me being the only person using it!)
Complete rubbish, dont bother!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
carmarthen Sky  
Do not know what to say. Customer service from sky is excellent. Ordered tv and Sky Fibre optic unlimited package. Was expecting to get 40mbs. I am lucky to get 2mbs. It is so slow and randomly disconnects. I used to have Virgin broadband - who were fantastic to say the least. 50mbs nearly everyday. Unfortunately they do not provide a service to where I have moved. Stuck for 12 months. Surely they cannot advertise 40mbs and only provide 2mbs?
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Kingsbury Sky  
the most pathetic service. they promise an installation date and dont turn up. calling them for last 10 days but no reply at all. they just dont understand a customers problem. call cecntre people are just talking computers trust me. AVOID THEM.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aylesbury Sky  
Stay Clear from them, they seems to be in panic mode after BT sport and all this internet TV and running Fraud Offers in there website.
I ordered Fibre broadband online and then via webchat confirred with their chat guy about £75 M&S voucher for new connection, however after activation its been 45 days no sign of voucher, when I called they are saying its only with Broadband not with Fibre, clear lie on the face of it, I will leave as soon as my contract ends.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
High wycombe Sky  
connection is crap, my 3G is quicker, wifi connection keeps cutting out so paying loads on data, don't bother, even after all these negative comments sky have done jack all to rectify problem, never again
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
burton Sky  
I can't say much more than: Pathetic. I have been with Sky for 3 years, 3 years too many, being promised the Speed will improve with this, or that, Oh no Madam let's put you on Fibre (at a cost of course). Still no bloomin internet, meant to be running at 48mbps and it's running at 2. What compensation do I get - £2.50 in Tesco vouchers. Thank you, Sky. For nothing.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
I am absolutely disgusted with the way i was spoken to today! My query was completely ignored whilst the man talked non stop about the new skyQ box i already said i did not want and was completely unrelated to my actual issue! And then when i said i was not happy to pay 65 pounds for someone to come and look at the satellite dish because i already pay a fortune per month, he began to shout at me and tell me i will have to pay it or it will not get fixed and i will still be charged for the services i cannot use! The situation was not resolved and i will be removing my custom from them ASAP! Appalling service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Suffolk Sky  
Truly the worst company I have ever dealt with. Got my broadband 6 months ago. 3 months ago it went out...took Sky 3 weeks to fix it! Just went out again...Sky's systems to identify the problem are also down (lol @ this company) so no idea when it will be fixed. I live in central London!!! Absolutely ridiculous for a 2017 internet service company. I'm switching providers as soon as my contract is up. Suggest you all avoid Sky!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Soho, London Sky  
I moved house on the 27th of July, our sky wifi meant to arrive on 31st July. The Sky Q box turned up aswell as the internet box but no internet engineer! We were told that they would be back at the end of the week to fix it and they didn't, ended up speaking to a robot and an engineer is supposed to be coming by Monday the 14th. I am very unimpressed and family members have had trouble with the wifi.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Chichester Sky  
Just no words for the customer service I received absolutely outrageous I have now cancelled my broadband
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cotswolds Sky  
Definitely the worst broadband we ever had! Had a deal for a year then when it ended started paying £36! Called to buy another deal and was spoken to in such a rude manner, worst costumer service I have ever experienced. After I called again they lowered my bill to £20 and somehow it went up again to £30! We can't even get internet in all areas of our flat, not a big flat! We finally decided to change, started getting calls from them and magically we can't seem to use our internet, so decided to test it and were getting 1mbps!!!

Piece of crap company, will never go back to them and will write as many reviews as necessary to ease my angry and tricked self!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Portsmouth Sky  
I have been cancel my contract with sky so the signal is rubbish in my house. After 12 month without using this company finally i can cancel my contract I did follow all the requiement with more than 15 days before my next bill and for me surprisa not just the make a new bill if not now I hace paid doble so I don´t understand nothing and I got the email with the cancelation of my contract and they don´t give my money back and I am so angry
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Battersea Park (london) Sky  
It is ok but everyday my internet turns off for like 1-5 minutes then it starts again, but it doesn’t happen once a day it happens around 2-5 times a day which is annoying. Internet speed is poor. I bought 65-70 mbps but I usually get 20-50 mbps or maybe lower, I’m grateful for the decent internet but I pay a lot just to see my poor internet speed. Customer service is actually good to believe it. Once my internet went to around 5mbps and our average was meant to be 30mbps so we called customer service. They told us somethings and we got our internet working at a good internet speed. I would advice you to not get Sky if you have lots of people using devices at all times also if you work, play games, etc I would not advice you to get this internet because of the low speed you will get. If you’re saving money then buy this internet also if you’re patient or don’t really use your device I’d advice you to get it. There are much better broadbands then sky. Thank you for reading this!
  • Satisfaction
    2 stars
  • Customer Service
    5 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Altrincham Sky  
Unreliable. Just constantly dropping, had to reset it countless times. It's a shame we had to leave Virgin when we moved home. Now it's more headache for a similar price...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Southampton Sky  
very terrible broadband, am paying for 30- 40 MBPS and am only getting 1MBPS. for all that is holy please dont get sky broadband or fibreoptics (which i have)
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
west bromwich Sky  
Really poor broadband speed also the broadband connection regularly drops out.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
17 The Maitlands Sky  
just hate them allready!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
peterborough Sky  
Crap wifi. Only goes about 10 feet
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Craigavon Sky  
The customer service and communication of Sky is truly awful. They make it almost impossible to be cancel.

I had weeks of trouble trying to get the broadband set up (whilst paying for it of course) having to make regular departures from my place of work. This eventually caused months overhang on my 12 month tenancy which I had to pay for.

Every phonecall/transaction results in you losing money, you have to spend hours on the phone to get them to agree that you're in credit after they've wrongly vaccuumed what they like from your personal bank account.

I've had phonecalls that have descended to me having to explain simple maths. Once you've got agreement they still don't do what they say and you start the whole thing again.

I'm not a usual reviewer/complainer but this type of behaviour needs to be documented as they do not deserve your money.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Newcastle Upon Tyne Sky  
Sky now locking you into there new sky router and not allowing 3rd part hardware will not supply PPPoE login details as other ISPs will
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Cardiff Sky  
after 18 years of loyalty i've finally had enough you can stick your broadband up your arse
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
woodford Sky  
This is the WORST broadband I have ever had the pleasure of using in my entire life. I have a current download speed of 0.60 Mbps when sky say that they provide 8, ha good one sky! My neighbour who has the exact same package with Virgin has a download speed of 40 Mbps, that is what good internet speed is.
Also we have consulted sky on the issue and all they had to say for themselves was that they had known about the issue and had not made ANY attempt to fix THEIR problem.
So for anyone else who is thinking about getting sky just simply don't, it's the worst thing ever to grace this world with its presents, just dreadful!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scotland Sky  
Awful. Just awful. Regularly experiencing speeds of 0.03mbps. They send engineers out and they say there's no problem with my lines. I've had all phone lines replaced in my property as a result of Sky's incompetency.
The only positive thing I would say is that they offered me this crappy service for the low price £18 a month.
I have never had the 17mpbs advertised - not once. Highest speed I've had was around 7mpbs, significantly lower than advertised.
My advice? Avoid at all costs if you actually want to use your internet.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Manchester Sky  
if you want to actually use your internet then don't get sky! the connection drops out all the time and slows to less than a mb ,had a interdependent speed check done and was averaging 800kbs contacted sky who insisted it was fine and was 1.8mb
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
godstone Sky  
Cheapest at the time of purchase, but you get what you pay for. Slowest WiFi I’ve ever had. Most unreliable WiFi. Constantly loosing connection. Avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Chester Sky  
Broadband connection is stable but WiFi is totally unreliable. Every two weeks or so it degrades and the problem is you never know when it will happen. I have invested in Ethernet cables to get over this as I am tied into a contract but can not recommend this provider. Calling support is useless as they just run you through a script which gets you nowhere. Scandalous really that they get away with this
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
London Sky  
Awful customer service. About 2 months into a 12 month contract they increased my monthly charges by £5. When I said I wanted to cancel they wouldn't let me cancel my TV subscription (I had signed up to a package deal). Took a further three weeks and over an hour on the phone to cancel everything.

To top it off as well, the on demand service on the sky box only works about 50% of the time with sky internet.
  • Speed
    3 stars
  • Reliability
    4 stars
West Midlands Sky  
again router just all over the place with speeds but had to listen to another idiot telling me that it is fine
Getting 0.6 down and 7 up on a wired connection but the router is reporting 67meg down and my slow speeds might be due to peak times lol
Fuming with the "computer say there is no problem so it must be true culture"
Switched to bt before writing this
Sky router was obviously from the toys r us closing down sale
  • Customer Service
    2 stars
  • Speed
    2 stars
Bournemouth Sky  
Avoid. Cannot understand advisors, do not follow through with promises, if advisors are United Kingdom - they are extremely rude. All products incur faults. Waiting times are enormous. Try another company first for your nervous system.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
yorkshire Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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