Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 9396 customer ratings since 2019-11-24 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1830 Customer Reviews for Sky

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Reviewer Location Reviewing Date Ratings
Absolutely awful and a total waste of money, I'd think twice about using sky broadband services.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Amlwch Sky  
Sky started off pretty well, but the last few months have been nothing but trouble.

My line is capeable of 10mbit. When I had Pipex in the early days, it ran happily at that. When I moved to Sky they informed me that my maximum was 8. Not true, but at that speed, fine, I'll just live with it.

Not long after that they mysteriously upped the cost of my broadband, with no warning. I phoned and asked what was going on and the Indian man (who claimed his name was John, HA) insisted this was correct. I then mentioned we have a letter that guaranteed the price until January 2010. He quickly changed the price back down and apologised. However, come January 2010 they immediately put the price back up.

During this time I have had constant periods of disconnection. These range from 2 minutes (enough to disrupt a game) to 2 hours (enough to disrupt an entire work schedule). Upon phoning tech support and speaking to 'John', the Indian man on the other end, we spent 35 minutes diagnosing the issue. He was not interested in the exact error (which the router supplied), but the colour of the blinking light. Eventually he said there was a line fault and a BT engineer has been dispatched. Why couldn't we have gotten to this in the first place, rather than resetting routers and looking at blinking lights?

More recently Sky has taken to giving me horrendous quality connections. Whilst the speed is fine once connected (sometimes), connecting to games, videos and even websites is an utter nightmare. Ping tests showed my ping to be a full 1 second (1000ms). Upon phoning Sky they insisted it wasn't on there end, and offered no help to resolve the issue.

Eventually I had had enough and phoned and demanded my MAC address. They put me through to an English speaking call centre (how nice of them to only give you English speakers when you want to leave) who said they could not fix the errors with my line, but would offer me £5 off and match O2s price. But then I'd still have a broken connection, for the same price as my preferred ISP?

Eventually they decided to post me my MAC, rather than email or SMS it, I presume to keep me on the service for that extra few days.

To sum up: Avoid. Connections aren't fast, quality is terrible, customer support is incompetent and doesn't speak English.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Arbroath Sky  
Don't use sky !
We pay for fibre optic minimum download speed 30 we get 14 ! Moving ASAP
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Arbroath Sky  
I subscribe to Sky's Unlimited 17Mb ADSL package and I'm lucky enough to live less than a mile away from the exchange. My Sky Hub syncs at over 23Mb down and 1.2Mb up. My actual line speed is about 20.8Mb down and 1.1Mb up which is a limit of ADSL overheads.

Providers can only advertise an upto speed that 10% of their customers receive, they used to all claim upto 24Mb. Providers are still sending the full 24Mb so some customers such as myself will get faster than the advertised speed.

It's only gone down twice in a year, both of which were due to power cuts knocking every house/business out in the area.

The Sky Hub that is provided is pretty appalling if I'm honest. I can sit less than a metre away and the Wi-Fi signal is terrible, so much so that I paid out of my own pocket for a cable router. Sky claim that these hubs have "unbeatable" Wireless signal yet the most complained about thing with Sky is the poor Wi-Fi connections. To top it off the hub isn't the prettiest of things, it's finished in glossy black which is codeword for "I attract finger prints, dust, hairs and more!" and it gives you absolutely no information at all.

The lights on the hub are constantly solid, no flashing to indicate activity or anything. God help you if your paranoid and think someone has hacked your hub, you'll be on the built-in interface checking the attached devices every 5 minutes!

Amazingly, in this day and age, the hub is also only b/g/n and doesn't even feature 5GHz, gigabit Ethernet or even a USB port like most other providers for NAS.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Ashbourne Sky  
would be ok if it actually worked. although it is on 99% of the time, if you're doing anything that requires a semi decent connection, forget about it.
The lag spikes are horrendous. Making gaming almost impossible. You could be seeing someone freeze the randomly teleport about the place for up to 5 seconds. A typical ping to a european server would be around 78 which isn't that bad, but it can jump to >600 for 10's of seconds at a time. Videos are a constant annoyance too. With streaming anything even remotely HD before the lag kicks in and it then tries to load standard def. This repeats over and over again causing terrible stutter.

Combined with the pretty poor wireless signal from the router and the money that they charge to bundle in with other services I really cannot recommend this to anyone.

Other friends in different towns and even my own also complain of the same problem.

Utterly terrible
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Ashford Sky  
Conducted a ping test over a period of weeks. My best line speed was under 2MB. This is disgusting, I do pre-work from home and can't even send it to school. I have to drop it on memory sticks.
Funny thing is, after doing a test it goes up for a couple of days. Almost like they know I'm checking up and so they turn something up.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ashington Sky  
It's far too slow and Sky have always told me it's the best I can expect as I am too far away from the exchange. What they failed to tell me as your test has proven is that its the best I can expect from them.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Reliability
    4 stars
atherstone warwickshire Sky  
Advertised a minimum of 13mb/s, it’s averaged 3mb/s over the 2 years

£40 a month to be mugged off, be better stealing WiFi from a library
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Attleborough Norfolk Sky  
shockingly slow speeds from this supplier paying a lot of money for 0.7 speed think ill be changing
  • Reliability
    4 stars
Auchtertool/Kirkcaldy Sky  
Truly truly hopeless. Customer service is an absolute joke, and "broadband" speed lucky if it's over 0.2mb. A year I put up with unusable Internet.

Router you get supplied is not good, also using out date components. Take your money elsewhere.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aviemore Sky  
Totally waist the money doing cheating to all customers
Say something doing something first they give you cheap contract then they forced to take you money whenever they want bad experience with sky awaiting for finish contract then bye bye.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Avoid sky Sky  
wifi is the worst thing ive seen, ddownlaods are max 2-3mb/s it disconnects most days several times and if you are planning on playing games good luck, constamt ping spikes,the laggiest things ever and they deny its them
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
axminster Sky  
The worst customer service ever after one and abhalf werk we still don't have connection whenever we manage to chat to someone they are going for a lunch break and never coming back!!!! I am furious!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Aylesbury Sky  
Shocking is the only thing I can say. Do not go with sky for phone or broadband. Our broadband hardly ever works our phone is cracking. We have phoned and phoned sky they have done nothing. We need an ads filter that didn't work. Line checks all the time, tests on the line . Need a new router £70 that didn't work. Basically tough 14 years of sky and we get told tough. I have tonight cancelled my direct debit and contacted virgin. £10 cheaper fibre optic. 2 new boxes and no call out fees. Goodbye sky .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aylesbury Sky  
the most pathetic service. they promise an installation date and dont turn up. calling them for last 10 days but no reply at all. they just dont understand a customers problem. call cecntre people are just talking computers trust me. AVOID THEM.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aylesbury Sky  
We were promised and quoted no less than 30MB/s internet speed when entering this contract and it has not once gotten higher than 10Mb/s. This doesn't sound that awful until you then realize that the average speed we have actually received is 10-50Kb/s which is just ******* absurd.so naturally we have tried to cahnge provider early out of the contract and due to the contract having failed on all sides we were promised a refund for the last 3 months and no cancellation fee, excellent i thought. Turns out what they didnt tell us was that isnt something they do and are now trying to charge us £700 for leaving a 12 month contract 3 months in. we are still only getting 50Kb/s at peak times for a family of 4.

DO NOT GET THIS INTERNET IT IS THE WORST PROVIDER OUT THERE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ayr Sky  
My internet was dropping a couple of times a day. The tech support guys tried to help, but eventually said there was nothing they could do and that a couple of dropouts a day was normal and caused by "active line management". Luckily I'm out of contract so I'm moving to another provider, and am actually going to save money.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Ayr, Scotland Sky  
Just moved broadband to SKY after becoming increasingly unhappy with my BT service (drop - outs, slow etc.) and their average speed of around 7mbps. I found the whole process very painless and simple. I called them yesterday as I was finding the connection speed a bit erratic and a lovely man spent an hour helping me work through a few things until the problem was resolved. We now average 12.4mbps with zero drop outs so a vast improvement on BT. I've been with Sky for TV since 1990 and I've always found them to be very helpful but perhaps I've just been lucky. Anyhow,I'm happy with my broadband so far and I'm glad I left BT.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Ayrshire Sky  
Awful.took 3 months to connect me. Have been connected for 1 month now some external fault means I'm cut off. 3 to 5 working days to fix they said. It's been 6. Customer service absolutely crap. They don't care. Pathetic.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Ayrshire Sky  
Unfortunately constant disconnections, and online gaming lag very poor, unreliable. Do not bother if you want a steady connection.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
banbury Sky  
Absolute rubbish and over priced. Once your offer period is over the price rises to almost £36 a month but the download rates are almost zero and all they do is press you to buy Sky TV endlessly. DO NOT GET SKY BROADBAND there are so many better providers out there who aren't just using poor service and poor broadband to upsell TV
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Banbury Sky  
Sky fibre max... more like own brand fibre cereal. Sky has been going downhill for years. Broadband is patchy at best and has consistent drops during congested periods. When it works, it works and we get 40mb down, but too often the internet cuts out completely or reaches download speeds below 1mbps. We have had Openreach visits 6 times now, and no matter how many times they "repair the line", "install copper into the home" "changing your microfilter" the service never improves because the throughput of customers causes too much network traffic congestion!

They may not throttle your speeds, but there is no need to throttle them if Openreach is not good enough to support network infrastructure on old lines. We are also having no ends of problems with our Sky Q box. Constant crashes and black screens of death, a Spotify app that when used crashes the entire box, channels just stop working for no apparent reason and the box needs unplugging from the wall to get it working again. Ridiculous and will be leaving soon.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Banbury Sky  
My TV has a problem with the satellite signal. Just called them and the early a technician can come is in 11 days!! ELEVEN DAYS!!! I wanted to cancel everything because besides this they took £20 on the direct debit wrongly. And they told me I can cancel but I would have to pay early termination fees!!
But if I'm 11 days late paying them, They would cancel my service... it's not very fair to the customer right? So I have to do all my contractual obligations in time, or I'll be punished, but sky can take as long as they want to fix a problem.
Being 9 months pregnant, it's not easy for me to move, básica all I can do is watch TV. And now I'll be 11 days looking at my walls, after paying £120 to sky!

This is awful awful AWFUL customer service. And I'm not happy at all. In 4 months I'm cancelling everything! I don't want it even if they give it for free.

Do not recommend!!!

Never had a problem with talk talk before moving to sky!

It's disgusting this service!!
  • Satisfaction
    1 star
Banbury Sky  
constant disconnections,(min 4 times a day) too much lag, and speed variations. ADSL was better!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
banbury Sky  
Worst. There was an incident when the internet went out and my sis in law called Sky. They - according to our contract- was supposed to send a person out to fix any issues, however in order to qualify for that we had to open up the router and check for issues. So i opened up the router and started explaining what I was saying to the guy and pressing here and there to solve the issue. This is my first source of complaint because not everyone knows how to open up a router. When my sis in law was told to do that she got furious, and was lucky I was able to step in.

The next problem we experienced was now- the winter time. The internet would literally for the whole day go out completely. It's connection is horrible as well. My phone cannot connect to the router either.

My friends in the area in Barking are also experiencing the same issue. For me it seems that it doesn't suit my area, but having looked at the comments here i can see it is an issue with the product itself. Appalling. And i have to wait for my contract to end in April!
  • Speed
    2 stars
  • Reliability
    2 stars
Barking, London Sky  
I applied for Sky when I moved into my new place. With the excitement of having a big company as a Broadband provider.

When transferring the line over they found a fault and told me an engineer would have to come the next day when I was working the next day. I called up Plusnet to see if there was a fault on the line and was told there was no fault (This was lie 1).

So I cancelled my contract before I could be mugged off by this company they said I would have a FULL refund in 3-5 working days. After this time I recieved no money back from them and told them I would get the money back my October and there is no chance of doing this earlier. I did tell them I was promised I would get it back within a couple of days. (This was lie 2), in the embarrassment they said they would try and do it within two weeks.

Two weeks came. I called them up and they said it will come by the 17th September but apparently as I owe them a bill payment in advanced and bearing in mind I have not used their Broadband service one bit I would be only entitled to the £6 which is an insult (lie 3).

To add insult to injury I have spent a lot of money using my 4G network on my phone. I have to check my emails from work on my phone. I told Sky this and the agent said I was only entitled to use Sky for personal use when its up to me what I do with my broadband. I told this agent that I would take them to court if I do not get the money back and he did not seem to care or take the matter further. In fact I asked to speak to a manager and he told me I would have to wait 24 hours before I could speak to one when I have spoke to managers from Sky straight away previously (lie 4).

AVOID THIS COMPANY LIKE THE PLAGUE. LIE, AFTER LIE, AFTER LIE JUST TO MAKE MONEY.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Reliability
    1 star
Barkingside Sky  
I recently relocated from Darlington to Barnard Castle County Durham so I had to switch from Virgin Media to SKY (SKY fibre Max). Online SKY assured me that I would receive between 57 & 79 Mbs bb speed; I only receive an average of 40 Mbs! After complaining to SKY they sent out an 'Openreach' engineer to check my phone line-both inside the property & from the property to the BT cabinet & he stated that the phone line could not provide a bb speed any faster than 47 Mbs. As I stated previously, I was originally with Virgin Media for 20+ years & over the past two years I was assured of receiving 200 Mbs bb speed-yes, 200 Mbs & guess what, I received 200 Mbs bb speed!
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    4 stars
Barnard Castle Sky  
Really bad wifi, i had the orginal sky broadband (17mbps) and it was really bad, now ive upgraded to the fibre one (37mbps) and im getting 2-10 megabites
per second. I wouldn't get SKY broadband as it is really bad
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnet Sky  
rubbish service, engineers are joke! take your money somewhere else.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
barnet Sky  
Absolutely horrendous!!! I really wish we had never gone to sky! This is a huge breach of contract as we have next to no signal!! I need the internet access for work and have had to go to the library!! Awful bad bad service! Customer service diabolical too! Avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnoldswick Sky  
Sky are by far the worst I have ever dealt with. I usually don't write reviews but this company were exceptionally bad so I felt I had the need to.
I set up a date with Sky to install my internet, I waited 2 weeks and took the day off work only for them to not show up. I was proactive enough to call them several times before the installation date to confirm they were still coming and each time they said yes. Either they have a terrible system in place or they have very incompetent workers. An hour after they were supposed to arrive I spent 1 hour on the phone only to be told an engineer was never supposed to come out. Taking into account the money I lost from not going into work plus the many phone calls i made to them, I made a very big loss indeed. I decided to go with Talk Talk who have given me a detailed description of when they plan to arrive and what date my router will be here. I will never again go to Sky and I will never recommend this company to anybody.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnsley Sky  
Been with sky for over 20 years been a loyal customer never missed any payments on any months for the whole 20years.
2 years ago BT informed me that fiber broadband was open to my home. I contacted sky and taken out the fastest broadband and a new TV service with them to revive nothing but trouble with the broadband dropping out and not working, having to rest all the broadband up to 3 times a day some days. I contacted sky and they refused to give me a new router and my mum herself had to pay for a new box out of her own money Evan though we was still in the 18 month contact (2 months in). The contract is up for a renewal and we have cancelled the TV services due to no used to pay for it. We paid 75 pounds per month for broadband and TV. We then got quoted 45 pound for broadband services alone, I find this unfair and not loyal to a customer that was been with for over 20 years. Other customer I know had the brand new sky Q 4 boxes, full tv packages, and fiber broadband all for 80 pounds per month. Sky's have no loyalt to their existing customer what so ever. The customer services is very poor and the manger I spoke to called Donna is the rudest person to speak to and wouldn't advise anyone to talk to her. Sky is terrible and their service and customer services I've very poor aswell!! Stay away people... my policy is now cancelled and won't be going back to them. Moving provides. Hope no one else experiencing this.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Barnsley Sky  
Sky is the worst company I've ever delt with ,what ever you do don't join sky broadband,had mine put. In November,has not worked right sinc it was installed,I've had 4 enganers out made no difference made at least 12 calls to sky they pass you on ,or cut you off I've never delt with such a slack bunch ,just rang to say it's now working asked to speak to a supervisor,was told there is non we can make you a appointment for a call back,soon broadband for two months no compensation,,for no service ,have a good think before you join this Micky mouse outfit,Carnt wait till my 12 months is up they could offer it free and I would not take it ,the company is crap
Barnsley Sky  
Broadband has been dropping out for months and Sky just take my money.customer service is shocking.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnsley Sky  
Sky broadband stay away from them 3 days later can't still get on line I phone up spoken number of people still no answer and they talk to like dirt so I will be leaving sky what rubbish service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnsley Sky  
Never had anything but amazing service, and so much better than Talktalk was. Constantly receiving over 30meg download and no sign of slowing. My only criticism is the rubbish router, but you can get around that by bridging in your own :)
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Barnstaple Sky  
Very good overall service only let down by long waiting times when contacting Customer Service.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Barnstaple Sky  
rang sky to ask them not to reconnect my tv which i had cancelled 8 weeks before they said no probs then this morning found they had cancelled my phone and broadband . I rang them they said you have lost your number which i have had for 15yrs and now want to charge me £20 to reconnect and £6 for a new router what a joke.
  • Satisfaction
    1 star
  • Customer Service
    1 star
barrow in furness Sky  
my internet was slow so sky told me two up grade to fibre and my line will give me be tween 16 / and 22 for the thirst it was about ten and now i am getting under five to be fair they sent some one from bt twice in a week but i will be phoning again till i get some wear near what i pay for
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
barrow in furness Sky  
the speed they said i would get is no wear near what i am getting
barrow in furness Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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