2,278 Customer Reviews over 57 pages
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- Location
- London
- Reviewing
- Sky
- Date
- 2023-09-19
- Comments
-
Absolutely shocking how unreliable Sky broadband and routers are. I went through the pain of having to call them when old router constantly dropped connection with devices. Got new router and upgraded package. Two months in and same problem has started again. Regular ritual of router resets and unplugging. Do not think about using them if you value your sanity.
- Location
-
- Location
- Hackney, London
- Reviewing
- Sky
- Date
- 2023-09-12
- Comments
-
Tried to set up an account with Sky as we have just moved into a new flat. We can’t set up an account as the previous tenants already have a sky account connected to the property which wasn’t cancelled. These tenants haven’t been in the flat for months following renovations to the property. We can’t contact sky about it either as our mobile can’t be linked to an account because we can’t create one in the first place. So there is zero way to contact sky to get this sorted. And the landlords can’t enforce a prior tenant to cancel their broadband account. Seems ridiculous that this issue is even possible. Cheers
- Location
-
- Location
- Sandhurst
- Reviewing
- Sky
- Date
- 2023-09-09
- Comments
-
Ive never experienced such bad wifi. Always breaks up, never connects back properly. Seem to be using more data then ever. Ive had it for over 2 years and its my biggest regret. I would not recommend, there are many other good companies that i should have gone for
- Location
-
- Location
- Falkirk
- Reviewing
- Sky
- Date
- 2023-09-04
- Comments
-
Biggest mistake this year was moving to Sky. Ongoing issue but I was scheduled to get my new install on 28th August. Engineer arrived on time and then everything has gone downhill since. 8 days into my contact and I have been given my 4th new install date for 6th sept. Have been left without tv or broadband for over a week and still need to wait. I have been hung up on by staff. Promised callbacks that haven’t happened. I am well versed in everything Sky can’t do, unfortunately yet to see what they can do other than pass the blame to Outreach who according to one of their call handlers they don’t communicate with. Was told to contact outreach to complain to them but I don’t have a contract with them? My contract is with Sky which they have breached numerous times to date
- Location
-
- Location
- Frimley
- Reviewing
- Sky
- Date
- 2023-09-01
- Comments
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It's difficult to find your contact number online.
It took >15 mins to get through once I found a number. Customer service team have no idea how to handle a complaint effectively.You increased my monthly bill in April, and proposed to increase it again in September despite me being a loyal customer. I expect so much more from sky!
- Location
-
- Location
- Gosforth , Newcastle
- Reviewing
- Sky
- Date
- 2023-08-30
- Comments
-
Everyday worse than yesterday. Really pooooor connection and veeerrrryyyyyyyy slow.
Never recommend to anyone.
I’m soooooo regret to bought it.
- Location
-
- Location
- Wolberhampton
- Reviewing
- Sky
- Date
- 2023-08-30
- Comments
-
Had a new wifi box fitted because old one was too slow and now it's been off for about a month and my have been out twice to look and they just say someone else will come look at it but they never do. No wifi for the past month, so not get sky wifi.
- Location
-
- Location
- Cheshire
- Reviewing
- Sky
- Date
- 2023-08-29
- Comments
-
we have been with SKY for ever the old BSKYB and then sky 30yrs+ they used to be really good but have gone down hill for a long time now to the point having just got off the phone and cancelled my account as it ends next month with an increase of £11 pounds a month also a mid term contract increase of £5pm SO A £16 POUND OVER ALL INCREASE to £46 for braodband 37mbps joke speed. So good by SKY AKA The James gang you are out of my life thank god.
- Location
-
- Location
- Leeds
- Reviewing
- Sky
- Date
- 2023-08-27
- Comments
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Over the last 6 months has become very intermittent and slow but sky are pushing for fibre I feel this is their idea of forcing us to pay more
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2023-08-24
- Comments
-
Horrendous wifi simply disconnects non stop to the extent where I have to use my phone as a more reliable source would not recommend. Had them for many years and has always been the same. Straight scam! It’s so bad in fact that it was a struggle to send off this review
- Location
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- Location
- Sussex
- Reviewing
- Sky
- Date
- 2023-08-24
- Comments
-
Absolutely terrible service, customers are treated like they don't matter, and good luck trying to leave! I've been stuck in a queue for over 4 and a half hours and still waiting for a 'loyalty' advisor - I don't need a loyalty advisor I just want to leave!
I would NEVER recommend Sky to anyone, speed is never what you pay for, they charge for things you've never asked for and then 'restrict your account' for non payment. Everything is geared up to need to spend as much money as possible with them, ie needing 'the booster' - no, your router should be sufficent to not require a booster!
Sign up with them at your peril!
- Location
-
- Location
- Lobdon
- Reviewing
- Sky
- Date
- 2023-08-20
- Comments
-
Omg
Horrendous service,
I rang to request their broadband costings and had asked for earliest date for booking to be held for myself.
I asked them not to go ahead with the purchase, advising the employee To call me the following day as I’d confirm if I would want sky to do the service or not.
He went through ts and cs on the first call.
He booked the service and sent out the equipment straight away.
He didn’t tell me that it would happen that way or I’d have declined to speak in the first place.
They then found me at fault claiming I’d agreed to get the service on the first call. Only covering their asses.
So unhelpful and critical of me when I was incorrect informed.
DON’T go to sky they are dishonest, disgusting
Thanks for hearing me out.
Hopefully they change with these feelings yet again expressed.
- Location
-
- Location
- Brixham, Devon
- Reviewing
- Sky
- Date
- 2023-08-17
- Comments
-
I have had Sky Broadband for over 2 years having had lot of other providers previously.
I can honestly say that I have had nothing whatsoever to complain about.
I have had one or two outages over the years that have lasted for a very short time. I was immediately compensated for this without having to ask or apply.
Speeds are excellent and reliability is second to none. I am more than happy to recommend Sky Fibre Broadband. I have just renewed my contract and Sky have kindly dropped my price by another 4 pounds. Very happy
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2023-08-11
- Comments
-
It’s all good while it works. God forbid you have a connection issue!! You are in for a treat!! It has now been 2 weeks of back and forth without internet, hours waiting on the phone! Even had to miss work for an engineer to come because they only work Monday to Friday, still isn’t fixed !!
- Location
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- Location
- broseley
- Reviewing
- Sky
- Date
- 2023-08-09
- Comments
-
I've been with sky for too long.
No reward for loyalty.
VERY expensive for existing customers.
No support.
Unreliable connection.
Time to move!
- Location
-
- Location
- United kingdom
- Reviewing
- Sky
- Date
- 2023-08-09
- Comments
-
Sky is absolutely shocking the wifi doesn’t even work Iam moving my wifi back to bt wifi because it was 10X better complete disappointment , better price with BT wifi and way better connection anyone who’s thinking of sky DO NOT GET IT
- Location
-
- Location
- Irvine North Ayrshire
- Reviewing
- Sky
- Date
- 2023-08-06
- Comments
-
Sky broadband is absolutely shocking
The speed I receive is unacceptable
Every time I phone I get told it’s my area !!!! You would think I stay in the middle of the country side but I DO NOT believe it or not I stay 2 minutes away from Irvine town centre !!!!!
- Location
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- Location
- Plymouth
- Reviewing
- Sky
- Date
- 2023-08-05
- Comments
-
Awful WiFi. Streaming TV shows is fairly decent with some buffer at the beginning and occasional drop out.
However, online gaming is basically a non starter. Lag beyond belief and a ping of 150 and over. My connection speed download is sitting around 30mbps which is acceptable, but 217 kbps upload speed (when promised at minimum 9mbps), is a complete joke.
So, on to sky customer services. A very friendly member of staff who couldn't help me in the slightest. Even going as far to say she games as well and doesn't even use Sky as its terrible. The best she could do was send me an ethernet cable which she admitted would only slightly help.
This is a con. Promising a certain service and not being able to deliver is an actual lie. Now I jave to pay a 90 quid cancellation fee to join an actual decent broadband company. Should never have left Plus Net.
AVOID SKY AT ALL COSTS PEOPLE.
- Location
-
- Location
- Sheffield
- Reviewing
- Sky
- Date
- 2023-07-29
- Comments
-
The Internet broadband turns off almost every day many times, Takes 6 minutes for it to turn on, when they fix the Internet it takes them 3 hours worst Internet I've ever had verry bad.
- Location
-
- Location
- Littleport
- Reviewing
- Sky
- Date
- 2023-07-28
- Comments
-
I opted for Sky broadband because of the promised earliest activation date which was on 24th of July.
It didn't get activated even after making multiple calls to your customer care team. You verified that all the connections were done right and promised that I will be having internet within 24th Midnight. I waited for it to happen and yet nothing happened. I made calls again the next day stating the same issue, after a long hold like always I was told to do the same connection verification again and again and gives word that it will be connected soon. Yesterday evening I called again and now you are telling me that there is need to visiting of an engineer which will take 2 more days.
Extremely disappointed with the service I wanted to cancel the contract and your customer care representative did not even try to resolve the issue but agree to cancel it but only by next Friday 28th.
Later, I received the mail saying if I change my mind then I can cancel the cancelation and go ahead with the contract. Figuring out other ways to have some internet connection to my place till Friday I called your customer care again to activate the account and to ask them when it is possible tot send an engineer to get it sorted and they say that now I have to wait till the cancelation to finish and then activate it again after Friday then send an engineer after that. HOW PATHETIC!!
- FAKE OFFRES - Not keeping your word
- UNREALBLE SERVICE
- EARLY ACTIVATION DATE : INCORRECT INFORMATION - CLICK BAIT
- No customer value for time
- Incorrect information via mail
- Arrogant and overconfident customer care rep.
- Location
-
- Location
- Sunbury-on-Thames
- Reviewing
- Sky
- Date
- 2023-07-22
- Comments
-
No good connection and with out my consent, renewing the contract and adding booster package is FRAUD.
I had requested for house move. However along with house move, they renewed my contract for 18 months and also added Sky Broadband Boost package. Neither I asked for this, nor they took my consent, they just renewed and sent me a mail. As I was not expecting a change I didn't go through that mail. This is fraud.
- Location
-
- Location
- Reading
- Reviewing
- Sky
- Date
- 2023-07-14
- Comments
-
Our internet was recently updated so we would receive a new hub and all. Apparently our internet had to be turned off prior to this happening. We havent receive the hub and the internet has been down for 3 weeks now. For about 2 weeks the mobile data Tim the house wasn't working either so huge inconvenience considering I work from home.
For the 2 weeks I have had to pay extra money for my mobile data plan just to work.
NO HUB received yet. We were told the internet would be reinstated today. That hasn't happened yet.
We are long standing sky customers so I’m struggling to understand why it is okay to treat us like this. The only thing we have received is the Sky puck which is useless with no internet connection.
HONESLTY POOR POOR EXPERIENCE OVERALL. I’M IN DISBELIEF
- Location
-
- Location
- South Coast
- Reviewing
- Sky
- Date
- 2023-07-14
- Comments
-
Barely streams 360p or anything higher than 60mbps, drops out for no apparent reason. Goes down for maintenance without warning. Help themselves to money in your account even though bill is paid. Awful customer service
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2023-07-11
- Comments
-
User
reword:
I cancelled both TV and broadband with Sky in June 22, with end date of the contract August 2022. We are now in July 2023, and I've realized that they kept charging the broadband for about 1 year after the cancellation, event though I had also returned my router/box back in Oct 2022. I called the customer service, and they offered me a month refund, so I had to take the complain further to the an indipendent Alternative dispute resolution (CISAS) to try to get my refund. Therefore, I am not even
- Location
-
- Location
- Redruth
- Reviewing
- Sky
- Date
- 2023-07-05
- Comments
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We've been with sky for years, but since last October it's been gruelling.
We've had several days to a week without access. The WiFi from the router is exceedingly weak. we can only get it about 1/2 meters away from the router.
The speed has gone from 80mbs down to 40mbs, and I've had everything replaced from my house to the street box. Still they claim it's not their fault. I've given up, its a pain to change broadband but I've reached the point of it being the only thing I can do.
And they've charged us more for the privilege!
If you even consider going with sky, heed these words. They've got decent ratings on review sites (god knows how) but they're utter unmitigated rubbish.
- Location
-
- Location
- Devon
- Reviewing
- Sky
- Date
- 2023-07-05
- Location
-
- Location
- Devon
- Reviewing
- Sky
- Date
- 2023-07-03
- Comments
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Be wary of switching to Sky if you want a seamless transfer from your existing broadband provider. My existing broadband was switched off this morning but the Sky hub has still not been delivered yet. On speaking to Sky they tell me it will be another 3 days before the router will be delivered and there’s nothing more they can do. So if you rely on having uninterrupted broadband for work or personal use then you may need to consider other options than Sky.
- Location
-
- Location
- Bristol
- Reviewing
- Sky
- Date
- 2023-07-01
- Location
-
- Location
- Poole
- Reviewing
- Sky
- Date
- 2023-06-27
- Comments
-
Very poor service here, slow and currently not working
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2023-06-26
- Comments
-
Worst customer service, they increased the price for more than 25% and won’t cancel my services after calling in many times. They restricted my account and now can’t get connected to customer services. They record all the calls they can see clearly I requested to cancel my services after that increased the prices they agreed months later I’m still getting bills, had to call again and again and finally restricted my account without cancelling it, are they stupid? They’re just thieves wth, never seen a company like this they just want to rob people. Somebody need to stop SKY Services and sue them for millions of pounds they are thieves.
- Location
-
- Location
- Edinburgh
- Reviewing
- Sky
- Date
- 2023-06-21
- Comments
-
0 customer service.
Takes half a day to try and get hold of any support. All done via automated messaging services.
DO NOT USE SKY.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2023-06-20
- Comments
-
I’m really sorry but this internet is very weak and it’s not worth. Really bad impression from this company. Definitely not recommend !
- Location
-
- Location
- Wakefield
- Reviewing
- Sky
- Date
- 2023-06-16
- Comments
-
Been with Sky a while and happy with most packages but their broadband speed is not great and it does drop out at odd times. Not sure if any other provider will give better speeds but they are cheaper.
- Location
-
- Location
- BEXLEYHEATH
- Reviewing
- Sky
- Date
- 2023-06-10
- Comments
-
I am disgusted by the service Sky provided throughout the house move. For the last 17 days I didn't have internet except for one day when Openreach engineer visited us. I work from home, and have missed so many deadlines, my son is missing uploading school homeworks. Numerous calls we made to Sky, they keep blaming Openreach, keep saying we don't need to stay home for the engineer's visit while engineer who visited said he certainly needed to come indoors. He also mentioned Sky tries to cut corners by not sending for engineers. I am disgusted, wish I could give zero stars to write this review. Now Sky says they need to wait for Openreach to get back to them for the next 4 days, then them to us....from experience we know it translates as--call and keep calling Sky. A service which takes money shamelessly without service.
- Location
-
- Location
- Whitchurch Cardiff
- Reviewing
- Sky
- Date
- 2023-06-09
- Comments
-
Since our SKY broadband has been upgraded we
have had numerous problems.
Staff apologies for their companies not having enough engineers.
After sales service poor.
We have been forced to seek another provider.
- Location
-
- Location
- Cambridge
- Reviewing
- Sky
- Date
- 2023-05-02
- Comments
-
I could write a novel about how utterly terrible my experiences with Sky Broadband have been on every level. The short version is that I have been without internet for 42 days (and counting) with still no explanation or any indication of when the issue will be resolved, despite countless phone calls with their advisors. Avoid Sky like the plague.
- Location
-
- Location
- Inverness
- Reviewing
- Sky
- Date
- 2023-04-25
- Comments
-
Absolutely the worst customer service
- Location
-
- Location
- Lincs
- Reviewing
- Sky
- Date
- 2023-04-24
- Comments
-
Do not touch with a bargepole. I agreed a deal for 18 months & they honoured it for one month. It then increased by 25%. All they want is your money the agreed deal does not matter to them. Have canceled contract from its end & will never use them again. Broadband speed on FTTP seemed no faster than FTTC with Plusnet.
- Location
-
- Location
- Grantham
- Reviewing
- Sky
- Date
- 2023-04-24
- Comments
-
My bill keeps going up and up i call costumer service
They are very arrogant I’m leaving sky soon my contact ends i don’t recommend
- Location
-
- Location
- Dorset
- Reviewing
- Sky
- Date
- 2023-04-22
- Comments
-
All fine, until you try and leave. 4 calls - now trying to charge me for equipment that I have sent back and months I do not owe. Go elsewhere DO NOT buy from sky.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.