Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 9399 customer ratings since 2019-10-25 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1823 Customer Reviews for Sky

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Reviewer Location Reviewing Date Ratings
Unfortunately i have to agree with anyone who wrote a review before me. The experience with sky broadband is miserable. They really worth an oscar for such a bad service. A snail is faster than my so called optic fibre but the worst thing is that the internet drops like 20 times per day. Funny enough sky recommended to me by a friend.personally i would strongly advice everyone i know to choose an other provider.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Maidstone Sky  
Internet cuts out every hour, TrueType shocking - they’re happy to take your money but not so eager to solve issues. My contract has ended so I’ll be switching provider
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sunningdale Sky  
Most miserable 2 years of internet I've had. Constant days of connection coming and going like London rain. When I wanted to cancel for that reason they asked an extra cancellation fee... For all their hard work of not working.

And in the same call they tried to sell me upgrades with money back guarantees.

How about you provide a service worth staying for in the first place? Instead of trying to sell me a deal when I want to set your building on fire.
  • Customer Service
    2 stars
  • Speed
    4 stars
London Sky  
Terrible wifi. Very slow download and upload speed, and when using a wireless connection on almost any device videos buffer after 10 seconds, and continuously buffer throughout the whole video. No matter how many times you call a technician to come diagnose the problem, the wifi will remain the same; horrendous. This is very surprising to me as we currently live in the 21st century and I am still unable to watch a 30 second video without waiting 2 minutes for it to load
London Sky  
Really terrible. I have had several times without internet in addition to very slow download speed in the best of times. The recent one the inernet down again I was told that it has to be looked at by a sky engineer first - appointment 11 days away. As a key worker, a teacher who must use internet to teach, this is really the last straw. Although the staff at reception was sympathetic, their manager did not appear to care. Even I'm not under any contract, they still charge me for 14 days cancellation notice without any internet! Avoid at all costs!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Portsmouth Sky  
My 18 month experience with Sky Broadband/Media has been awful from start to finish.

After moving into my new house I decided to choose Sky as a provider. Biggest mistake! See below for the main reasons below:

- High (hidden) set up costs
- Unorganised set up process
- Poor customer service
- Annual increases to contract without consent
- Poor internet/wi-fi connection
- No good solutions to improve the internet

The only good thing about Sky is the range of channels. However, you have to pay a arm and a leg to get these channels. Your better off streaming Amazon Prime, Netflix, & Disney Plus for a range of good shows/films etc.

I would go in more detail about the specific bad experiences I had but don’t want to kill you guys with a essay.
Many years ago Sky was good but not no more. Don’t waste your time and money with Sky. I’ve warned you!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Dreadful support. No support for use of third-party routers. Supplied router (Sky Q Hub) is basically a toy, not a serious piece of IT equipment.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Southampton Sky  
Appalling. Slow with frequent outages.

Supposed to have a guaranteed download speed of 3. 8 Mbps. Often has speeds of less than 0.5 Mbps.

Customer "service" refuse to help and claim they've tested the line and it works fine. It does not.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
just came to the end of my sky contract so feel I can write an honest review of sky fibre broadband. When we first got it it was perfect but as the months went on it got slower and slower and more unreliable. I am paying for 100mbps download but currently getting 30-40 when stood by my router and 10-16 from about 8 feet away. My ping is anywhere from 35-50. I would not recommend sky for Internet and will most definitely not be using them again.
plymouth Sky  
genuinely i don’t think your wifi could get any worse, the amount of times i will be sitting watching tv or on my phone and all of a sudden nothing loads cause of the wifi is unimaginable, literally the ******* thing ever! then you try and fix it and again doesn’t work, tv great fine good but the wifi is awful, worse than awful, so unreliable and inconsistent! recommend u get it sorted
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
northern ireland Sky  
Disgustingly horrific. Worst 5 years of my internet life. Honestly, if there are any alternatives in your area, use them. Buy a pigeon and it’ll be faster than this rubbish. We have averaged 0.3Mbs over the last week, and not for the first time. Slow, unreliable, and expensive. Don’t do it
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hampshire Sky  
don't bother with this its absolute garbage. switched from EE WISH I HAD NOT BOTHERED. Its so slow its painful. also says it will reach every room. I only have a ground floor property it will not even reach to the far end of the building.
Sky  
Generally too inconsistent to be considered acceptable. Even at off - peak times it is extraordinary how it can just completely go for about five minutes and come back. Particularly irritating if I'm trying to play a game that requires a constant connection. I won't be tolerating it much longer and I'd encourage others not to bother in the first place
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Gloucester Sky  
Having been a long time BT Broadband customer, I made the fateful decision in January to switch to Sky, largely so I could have my TV and broadband on the same bill. The issues began when Sky inexplicably started sending my broadband to my next door neighbour. This meant a month's wait to actually start receiving broadband services given the 2 weeks it takes to took for my neighbour to take back their line, and then the further 2 weeks for Sky to finally take over my BT service. Fast forward to mid March, and I finally start receiving broadband services from Sky, which is exactly 1/3 of the speed of my previous BT service, which is also incredibly unstable. I was told upon complaining, that there is an external issue with the openreach hub out in the street (what an amazing coincidence that this issue began at the exact moment my service switched over to Sky!). Needless to say, my patience with Sky is at an end, and I have run home to BT with my tail between my legs like a sad ex-boyfriend begging for their former partner back.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Sky  
I've been a sky customer for over 10 years, running a smooth TV services and having mixed experiences with broadband.
I decided to fully upgrade my package for TV+BB and at the very end of the sales process I am informed that installation of the Sky Q box (the necessary piece of kit to extend my BB to the whole house) will take 70 days!!!! This is misselling to say the least. The day before agreed installation date they pushed it forward another 2 weeks. On the next installation date, they did not turn up, did not call and re arranged for 8 days later. NO CUSTOMER SERVICE WHATSOEVER, SHAMBOLIC, TOTAL DISREGARD TO ITS CUSTOMERS. SOLD SOMETHING THAT THEY CANNOT DELIVER.
Suggest you go somewhere else to source your TV and broadband services.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Our Sky internet is absolute crap.
It harks back to the days of dial up.
We have to reboot the router at least four or five times a day. It is so slow, we can not watch anything on Youtube. Our max download speed is 0.1mb. The whole deal is rubbish. I shall be going elsewhere when I get the time to switch. Sky? Don't give them the time of day.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Sussex Sky  
The worst experience I had. It took me several days to cancel subscription. Speed was not as promised. Would never recommend this company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Reading Sky  
I've been with Sky Broadband for five years: fibre optic with international calls included.

The service went from poor to abysmal in the last year or so. The broadband speed is as slow as it gets (keep in mind I live just outside the city, modern surroundings and Sky's own 'connectivity test' keeps telling me I have the fastest possible speed!)and, since buying a SmartTV it is downright laughable.

The box has several LAN cable inputs, not one of which actually work; you'd think it would be possible to call or email or chat to Sky about this. Think again: it isn't. Like many absolutely useless online companies nowadays, Sky have gone out of their way to make sure nobody can ever contact them about anything whatsoever.

In addition, this is the most expensive junk I've ever paid for in my life, considering the poor service, rubbish quality, slow internet speed and bad telephone connection (though that might be down to the equally useless BT). Avoid Sky if you can, unfortunately all other providers in the UK are equally rubbish.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Brighton Sky  
I'm coming to the end of my 18 month contract with Sky so feel I'm in a good position to write a review. It's my first house so I don't have a previous ISP to compare to at the property.

In terms of setup, there was a slight delay to the activation date, which I was well informed about. Luckily I went away on holiday for a week a few days after moving in, so the service was activated by the time I returned. The router was delivered through the letterbox and only took 5 minutes to setup.

The router has decent coverage but unfortunately can't reach the back of the house on the first floor. It's an old house with thick, solid walls so this is understandable. I setup an old BT homehub as an access point upstairs which means I now get coverage throughout the whole house. The router works well out the box, there are a few things you can change and monitor via the My Sky smartphone app and there are some more advanced security features you can setup by navigating to the routers local IP address in a web browser.

I'm on the 36MB/s package and I've been getting that without issue. In terms of reliability, other people on Sky in my area have reported issues but I haven't experienced any. I've had a reliable connection whenever I've need it and there hasn't been significant throttling back at peak times.

Now that my contracts coming to an end, the price is set to increase by £15 per month from £27 to £42. I looked around for some better deals off other providers, along with what Sky could offer a new customer on my package (£25 p/m). I also checked online what upgrade deals they could give me and the only available upgrade was guaranteed 100MB/s for £27 per month (same as what I'm currently paying); faster speeds is nice but 36MB/s is enough for me most of the time, I'd rather save a few pounds. Armed with this information, I phone up Sky to see what they could offer over the phone (you know, these companies always say they can give you the best deals if you ring them up). I explained that I'm happy with the speed but want a cheaper price, the best they could come up with is the same speed for £27 per month - exactly what I'm paying now, which would also get me guaranteed 100MB/s if I upgraded online.

Overall, I've been happy with Sky in terms of speed and reliability but they've been unwilling to give me a competitive renewal price. I'm now moving to EE who offer 36MB/s for £23, plus £100 topcashback on top as well as 5GB extra mobile data.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Swadlincote, Derbys Sky  
The internet is terrible doesn't work well at all on my pc. Not very pleased with it and it is quite annoying when I'm trying to do something but it won't let me as the internet is not working on my pc
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
UK Sky  
Absolutely shocked with the connection speed with sky, have nothing but problems with them, wish you could give them 0 stars!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lossiemouth Sky  
-sky has good days and bad days, last night I had to do my homework and it goes off. I'm disappointed by the sky I am. three rooms away from where the sky is placed in my living room, so it is not my thick walls. if you are willing to not have wifi every month for a good week then don't buy sky
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
nyc Sky  
The customer service is always busy, so if you have any issue at all, you can just hope they gonna get back to you. In my case, they didn´t... SKY is increasing the charges every year even though there is no improvement in their services. There are other broadband providers available that provide much more professional customer service with lower bills after all. I would recommend staying out of SKY and their overpriced services... I have been loyal to SKY for 4 years and there has been no appreciation at all, they treat you only as a paying customer...
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Aberdeen Sky  
Connection speed can actually be pretty good when the wifi is working. Unfortunately the Sky Q routers are very unreliable when it comes to wifi and the connection regularly drops or slows down to a crawl.
I have had two replacement routers so far and both display the same problem (the first one failed completely - the one I have now seems to be heading in the same direction)
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
West London Sky  
Literally only have good thigns to say about sky. I've tried other companies, sky is by far the best in every regard for where I am.

Is your router acting up? No worries, your browser will automatically do a router reset, you just sit and wait.

Still a problem? No worries, without even phoning someone you can run a problem test on the website. What's that? You see there's a fault? An engineer already booked? 10 minutes this took without even a phone call? Yes, this is what happened.

I did this at 10pm, next tday by 1pm the fault had been found and fixed. My speed went from Steam download speed 1.8mb to 4.8mb.

Before you say anything, I'll have you know any other provider I've tried at best was hitting 2mbps actual download speed. Sky started at about 3-4 then when it dropps I did the thing on their website.

Anytime I've had to speak to people at Sky, it's been super polite and actually made progress, this is the handful of times it's veen required in the 4+ years I;ve been with them (on and off as I tried other companies who subsequently failed miserably to outshine sky).

I seriosuly have only good things to say about them which in the modern era of internet providers is a rare thing indeed.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Aberdeen Sky  
Terrible they wont retern calls like they said they would and they wont even come out to fix my sky modem or landline and i pay £60 a month
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Pottersbar Sky  
Atrocious customer service and the most inefficient useless service provider I have encountered in decades. I moved to a temporary home and Sky messed up the home move leaving me without Internet for over a month. No engineer arrived on the day of connection after taking holiday to be at home. I spent hours and hours on the phone to Sky listening to their 'hold' music and heard dozens of excuses and lies from endless Sky staff. A month later I moved to permanent address, on the day of connection, no engineer... YET AGAIN. This time Sky appointed a member of complaints staff, who stayed in contact and pushed through a connection date for 10 days later. I was awarded compensation for the first messed up home move, which doesn't begin to cover the cost of the extremely frustrating loss of internet, endless hours on the phone and me sitting in waiting for engineers. It has now come to my attention that no compensation has been awarded for the second messed up home move and that I have been put on a tariff £5 per month more expensive than I agreed. So another one hour on the phone to someone at Sky complaints who isn't going to take responsibility and get to the bottom of the issue but expects me to call Sky again and speak to another member of staff. I have refused to call them again and suggested someone contact me, but that hasn't happened reflecting very well the contempt they have for their customers. I am furious and have lost all patience with the shambolic incompetence of Sky and would advise anyone consider Broadband with them to find an alternative provider.
Lincolnshire Sky  
LU2 7JQ Sky  
Their technical broadband team is a bunch of scums. Their service is con. Their prices rip the pocket of even the rich clients. Their advertised speed is a scam and only, tv and broadband can enjoy the service. AVOID SKY CON SERVICE AT ANY COST.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London park royal Sky  
Sky broadband is dire absolute rubbish so I am sourcing another supplier SKY has had the audacity to increase their prices I wouldn’t actually mind if they provided a decent service
DO NOT USE SKY they are best avoided
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lanarkshire Sky  
Took three weeks to get connectivity from the initial expected go-live date and involved over 240 minutes of my time on the phone to their customer service desk. I had to take two full days off work to be home for techs to visit (both of which were pointless visits as the fault was not within the property - tried multiple times to communicate this to Sky as when we moved in the previous tenants had connectivity fine -but they wouldn’t listen), the fault was at the exchange as suspected. Took three weeks to resolve something that probably could have been resolved very quickly if investigated properly. Kept getting text messages saying the problem was fixed when it wasn’t - all in all a really frustrating experience. No compensation provided except for a £20 discount which doesn’t even cover a month’s bill or lost earnings. Now it’s set up, it’s passable but slow. Will move when I have the energy to deal with this all over again with another provider!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Been with Sky for a few years, the speeds were awful and it's really expensive. Their owned supplied routers are terrible and they limit using 3rd party routers. WE have recently switched to post office broadband and noticed a big difference in speeds, at it's about half the price.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dorset Sky  
Have been with sky a number of years with no problem.but their broadband now is awful slow and constantly dropping not sure what they have done to it.
Have tried to contact them on twitter,live chat,phone 7 times the numbers I get from the website ring twice then cut off all I want to know is when does my contract end for broadband and sky talk
Its unbelievable the way you cannot contact I have contacted Resolver now for advice
  • Satisfaction
    1 star
Holyhead Wales Sky  
I have been with Sky many years and recently switched to Sky Q. The new routers they supply are absolute garbage, unreliable, constantly dropping connections and variable speed.
I have had two now and both failed within weeks - in the end I switched back to the old router I have had for over 4 years now. If you are a new customer and don't have that option it must be a nightmare. They really need to sort the router quality out.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
London Sky  
Everytime there is a little bit of wind or rain the entire broadband gose down its so disappointing when I have to use my 4g more then the WiFi, I would not recommend getting this broadband because it is terrible and unreliable
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Livingston Sky  
Terrible inconsistent speed. Also when I switched to Vodafone and I let sky know in advance they still took my money for the next month and refused to refund it
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Edenderry Sky  
they offered me a refund of £24 for total denyal of service 5nov2018 until 20dec when their own customer service representative had stated £8 per day compensation.they then increased their charges to negate the compensation and attempted to charge me more than 100% of what I had signed up for. AVOID SKY AT YOUR PERIL, they lie and rob you.
  • Speed
    3 stars
cheshire Sky  
SKY Broadband is the typical offering here in the UK - utter garbage and about the same speed as the internet was when I was on blueyonder 20 years ago - only just 10mbs. Broadband suppliers like sky deliver the absolute minimum possible in terms of speed and reliability; it is so bad in this country it is a scandal, and both the companies and the legislators should be ashamed of themselves.
london Sky  
Barely getting 1MB speed with Sky and BT line. Appalling. We are changing.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brighton Sky  
Useless. We have had sky for 2 years now and for 2 years we have had to reset the box and mess with the filter etc nearly every other day. Complained and all you get is it’s prob the box or your phone line, I know it’s not the line as we have had the same prob in our last house and I’m pretty sure we are on our 2nd box. As for the speed, we are lucky if 2 people can browse at the same time without slowing it down.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Halesowen Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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