Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 9396 customer ratings since 2019-11-24 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1830 Customer Reviews for Sky

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Reviewer Location Reviewing Date Ratings
Utter Sh**. Sorry for my language but I'm very frustrated!. I had no idea I wash't the only one who had dropped internet. To make things even worse there customer service is just as bad. My internet has been going off short periods of times. Sometimes 10 times in 5 minutes.for 8-9 months straight. Now I have chosen to cancel. Customer service of sky just use " we will send an engineer to fix it" for all problems. Sky have a record of how many times a day my internet has dropped. Sky don't even bother calling back or checking up on us to see how were dealing with there problem!. It's shocking how they loop calls and waste your time. nothing has been done about my internet and every time i call its the exact same words over and over again. I suggest to anyone don't go near sky broadband!!!!. If you want to stress yourself out go ahead!. Its been another 2 weeks and I can believe we will have to call again, tho this will be our last call as I will definentely cancel and go for virgin media broadband .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Sky  
sky has to be the worst broadband iv ever come across, im supposed to be on !8mb broadband, for the last 6 months iv have been getting speeds of between 0.2mbps to 5.0mbps. absolutely terrible service,. i have just ordered virgin vivid 200mbps so in 2 weeks time i will be cancelling this so called broadband with sky and good riddance.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool Sky  
I think Sky is the worst provider ever.They have not fixed my broadband problem. They send engineers who do not know how to fix things. They dont communicate to the engineers beforehand what kind of problem the client has. You have to wait ages to talk to an agent on the phone. What a horrible service!!!!
Sky  
broadband speed is pathetically poor and can't be rated
Southampton Sky  
Been a Sky customer for over 12yrs and always found the service to be pretty good, well that was until I started getting problems with my broadband. The connection has been dropping for 2 months and I've been on the phone so many times to their "Technical Team" to try and get the problem resolved but I'd just be as well banging my head off a wall as I'm getting no where with them. They keep telling me the drops are due to my wifi connection even though I get the same drops running a ping tests from their router which rules out the wifi. One of their team who's name is Simon suggested I upgrade to fibre to fix the problem. I told him how about fixing the service I'm already paying for!!!! Anyway long story short, after 2 months of getting no where and 3 routers later I've finally given up and moved to plusnet as I can't stand dealing with idiots who haven't got a clue how to fix a service they offer. Looks like I'm not the only one frustrated with Sky broadband as it seems to be a common theme throught out these types of forums.
Scotland Sky  
Hovers around less then 1 meg. 90ms ping cuts out at least once a day. Got a cheek calling it broadband. It's not the 90s anymore sky get with it. You have a lot of catching up to do to even lag behind virgin. Just made my last payment and it's back to virgin for good
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool Sky  
On Sky Fibre using the black SR102 hub on a 40MB subsription. Using a wired connection I get 39mb, but the wireless part of the hub is worse than useless I often get 1 - 2MB if I'm luck I might get 5mb down on a good day. Having researched the issue lots of people are having the same issue. From what I can make out there is interferance issue with the power supply and the wireless antenna. Long with sky using old technology in the hub adds to the problem. I would not recommend sky fibre until they sort out their routers
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
Kingston Sky  
total rubbish i am on the unlimited downloads and 20mb speed, i am getting lest them half a mb .42mb
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
liverpool Sky  
After a few years satisfactory service and an excellent connection and download speed I am now faced with a pathetic 2-3 megs. A male service chap insisted that I check all my home phones despite my telling him that they were all disconnected and that I had been running my router via a filter direct to my master BT box; that I had changed cables and filter. the surly response from him "listen to me....". He expected me to repeat my test, using a mobile for him to call back. I had no mobile at hand so I gave up,told him I would seek another server.
Clearly Sky or BT had a restriction on download speed and I'm faced with a hesitant connection and a slow service for the princely sum of £15 per month.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex Sky  
My broadband speed is measured at under 2.0 mb and cannot handle more than 1 item in use at the same time
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Keighley Sky  
Have been with sky a number of years with no problem.but their broadband now is awful slow and constantly dropping not sure what they have done to it.
Have tried to contact them on twitter,live chat,phone 7 times the numbers I get from the website ring twice then cut off all I want to know is when does my contract end for broadband and sky talk
Its unbelievable the way you cannot contact I have contacted Resolver now for advice
  • Satisfaction
    1 star
Holyhead Wales Sky  
I would reliability no star but the settings done allow for it
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Elgin Sky  
MY BROADBAND IS UNRELIABLE KEEPS GOING OFF ?
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
CLACTON-ON-SEA Sky  
Having subscribed to sky boost,I had to threaten to leave Sky after seven open reach engineers, seven Sky engineers could not resolve the constant dropping out of my internet connection , disappointed that I was left to resolve the problem on my own without Sky resolving it for me.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Nottinghamshire Sky  
Beware of sky. The first 6 months of my 18 month contract they kept getting my bill wrong. Always overcharging never under charged. I phoned to cancel last month as my contract was finishing. They never disconnected services and I now have to pay an extra month which is when it was due to increase. If they don't disconnect next month they can sue me.each time I talk to sky agent I get different answer. Incident ly when they first installed they put my landline and broadband in the wrong address so had to wait another month with no telephone and broadband which they charged for. Please people avoid this company like the plague
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Southend on sea Sky  
Cannot believe any review that is in any way positive regards any of sky services, can't wait for the contract to end, when I will cancel all sky services TV/Internet/phone and breathe a big sigh of relief! Never to return again!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Notts. Sky  
Absolutely abysmal. I've had problems with this broadband connection constantly. At first, I figured it was where my home was, but after moving house the connection was still absolutely disgraceful. The speed of the broadband was good, but that's only when it wasn't acting up. Every few days my sky would come up with the message "192.168.0.1" and suggested only one option to fix the broadband, to disconnect the router for 5 seconds and reconnect. Every time, this didn't solve the problem. Even after contacting sky themselves, the problem still wasn't solved. Sometimes it reconnected for 5 minutes before disconnection with the same message. By far the WORST broadband I have EVER received and if they don't fix this soon they will lose a valued customer! I am someone who depends on the internet connection to complete work and my work is suffering for this pathetic connection for which I expect to receive a higher standard given that I am paying for it.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    1 star
Crook Sky  
Sky are a never answer the phone provider steer clear
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Edinburgh Sky  
This Sky broadband is terrible. I would NOT recomend this to my worst enemy.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
east london Sky  
Awful service. Had to terminate contact early because it was unbearable, then charged early termination fee. Never going with them again
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Manchester Sky  
Sky is the worst internet provider i ever had. The internet drops all the time, the speed is horrendous. Can't wait to be over with them soon.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Sky  
Was with O2 for several years without any problems, good service and connection. Think I only had to phone customer service once during 4 years and problem sorted. We got switched over to Sky a few months ago and problems started shortly after. For 6 weeks now we've had just dialup speeds and connection keeps dropping. Have phoned customer service so many times and get taken through same tests every time. Have lost count of the amount of times I've taken the face plate off and moved wires around. Seems to be no record of the problem and have to run through same stuff every time. Finally sent out an engineer last Saturday after 6 weeks of chasing. He was here for 5 minutes and problem now passed back onto Open reach so expecting a BT engineer out again (2nd time). Unless I keep chasing nothing gets done and the fault just disappears off their system, then we have to start all over again. Having read some of the reviews on here I think I will try and change to another provider asap. Have been asking about a refund seeing as our connection speeds are so slow but told no refunds can be given until the problem is fixed. Absolutely useless so far - wouldn't recomment to anyone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dorking Sky  
If you can get Virgin, do it! I need to wait 3 weeks for my broadband to go active when it should of taken less than 1!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coventry Sky  
The worst experience I've ever had with any provider in my entire life the broadband speed makes me unable to download any games it taking 7 hours just to download 1 game! Also when I try and play online I get banned because the Internet turns its self off and I get disconnected never ever would I reccomend this to my worst of enemies 0.01/10 the worst provider out there.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
England Sky  
wifi is the worst thing ive seen, ddownlaods are max 2-3mb/s it disconnects most days several times and if you are planning on playing games good luck, constamt ping spikes,the laggiest things ever and they deny its them
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
axminster Sky  
Reliable connection and grap* speed that's pretty much the deal, internet speed is slow in general in UK but the problem is this companies are greedy, they overload the broadband by having to many customers, you may ask yourself why internet speed is 10 times slower in weekends.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Reliability
    5 stars
Essex Sky  
Sky Broadband is total crap!! After being with them almost 2 years and having NOTHING but problems.. Constant phone calls to sky customer service.. To do the same ridiculous tests over and over again.. And yet still NOTHING we had our router changed.. Still had problems yet sky didn't want to take responsibility for the super poor connection.. When I'm meant to have speeds of 15mb and was finding that I was only receiving 3mb.. Streaming and online gaming is non existent and we constantly need to restart the router as we lost all connections!!

I would never recommend Sky broadband or sky atall.. Only when I said I was leaving they rolled out the red carpet.. Sorry sky 2 years to late!!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Sky broadband is always slow, anywhere I have lived. Sky has the worst customer services of any provider of any service I have used. Do not expect them to help you fix your problems and you can expect them to keep you trapped in contract even when they do not fulfil their own end. I am paying extra for supposedly faster internet and still have constant internet problems, the whole package was a scam.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
There are so many negative reviews about Sky here that it is easy to jump to conclusion that their service is total crap is not worth trying. But then you should bear in mind that most people care to leave a review only when their experience is negative. Luckily I had a friend who had Sky broadband and she was quite happy with them. Since I had a very negative experience with Virgin Media and Sky at the moment was willing to give a generous discount I decided to give it a try and I don't regret it. My average download speed is 12 Mbps and is quite reliable. The only minus I can think of is that it takes a long time to get through their support if you need something but I can live with that. All in all I guess it's a lottery and depends on your location: you might get unreliable connection and poor speed or things might be quite good as they are in my case.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Islington, London Sky  
Worst internet I ever had.... constantly dropdowns, ping scales like crazy from 100 to 500+ ALL the time! Have to reboot the router almost everyday.. sometimes a few times a day... I'll move to another provider as soon as possible!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Walton-on-Thames Sky  
NEVER GET SKY INTERNET!! The broadband service is horrifying and drops constantly to which the self heal prompt doesn’t do sh1t! Call customer service 7 times through which they wouldn’t even book me an appointment with an engineer and after that just didn’t respond to my calls. Never ever get sky, biggest ripoff and lies in my life!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Not with sky Sky  
Cant wait to leave sky after so many years, sole cause is the internet, is it possible to have worse intenet then sky? Dont think so. Slow, No range, completely pointless in paying to use such an awful service and phone reps are so unhelpful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Absolute joke is the only way to describe it, DO NOT under any circumstances USE SKY AS A BROADBAND SERVER. I'm a university student who needs wifi connection for research and assignments, the Sky broadband is so unreliable its pathetic. My laptop continually disconnects from the wifi during internet use and despite the fact that Sky have visited the house countless times to try and resolve this ongoing issue (which gives us the usage we expect for around a week after the broadband has been 'fixed') then the problem continues to occur on a regular basis. we are switching from Sky and would advise anyone else to do the same!
UK Sky  
Absolutely Gobsmacked that you have to pay a £20 fee when you are a returning customer, I certainly won't be returning after my contract.
  • Satisfaction
    5 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Brighton Sky  
The worst internet and service I ever experienced. When we moved in we applied for internet and tv. Noone came to set up tv and after 3 months when tv already was canceled even not tried, they suddenly say that we owe them for tv. Now internet is not working few days even if it's paid. We tried to reconnect and reach for their help. But their chat is unbelievable. They disappear in the middle of the conversation. Better to chose something else, because even when internet was working, it was unstable, very slow. We are only two users. Very disappointing.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool Sky  
Worst internet provider, for a whole week the internet keeps getting disconnected . the ONLINE service is ALWAYS busy and same for their phone lines.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Patterson Sky  
Worst service ever.
Don't have internet for a week. They cant resolve problem for whole week. Company can not provide service what they advertise. This company should be closed by trading standards
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wembley Sky  
Acquired ex-O2 customer, currently with Sky.
Joining Sky was not a choice obviously but I negotiated the condition to join only if what I had with O2 was matched. It didn't go thru smoothly. Took me months (Oct to Jan/Fen next year) to push it to go thru (They first denied what their sails person promised then said OK but failed to get it into the bill. So called them every now and then to make them follow the terms agreed before start).
They promise anything to get you into net.
This wasn't the last bad experience w Sky. Weeks before moving my home I arranged for the move. Did it go thru as smooth as advertised? NO. No landline or BB for a month after moving in! In return just apologies and no compensation.
Was it the worst? NO! After the move I realised the bill gone up with no notice. Phoned to find out why and the guy said they cannot continue to supply the deal as their system does not allow them. So the contract was breached with no hint or else! So I ended up paying £23.0 ish for something I used to pay half with O2. Max speed 3 MB at best and that even goes down during high traffic hours. Customer service awful.
Only trying to sell you their TV packages. Not really a phone/BB company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Winnersh Sky  
Switching from BT - activation date given as 21st
Jan - nothing done yet till 25th. I have no broadband
and sky simply blame openreach. Have now been
told to wait for next update on 29th. Totally unacceptable
Don’t know what to do now. Have called them daily
But apparently it’s not in their hands.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
If there was a zero rating I would gladly give it. Very happy to take the money and suddenly and with no warning impose ridiculous and unasked blocks. Slow internet speeds. Poor service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North Yorkshire Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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