2,278 Customer Reviews over 57 pages
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- Location
- Leyland
- Reviewing
- Sky
- Date
- 2019-08-11
- Comments
-
When I changed over to Sky from Talktalk I did think it would at least be the same as before .Disappointed that I cant watch catch up on my IPad or search.very slow in the Kitchen as well. I live in a small bungalow,never had this with Talktalk.Followed the instructions to change channels, no better.
- Location
-
- Location
- Lytham St Annes
- Reviewing
- Sky
- Date
- 2021-03-25
- Comments
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Dreadful. We spend a fortune monthly and have no value for money. Wifi is patchy and we frequently spend hours a week unplugging and resetting routers/Q boxes trying to get a better signal. We are supposed to get 80MBs but routinely get 1.4MBs. When we ring up, we are told that its because we have too many devices. This is the 21st century - everyone is working from home and everyone has a couple of laptops, mobiles, nest and X boxes. If these cant be supported in the current world, then it isnt fit for purpose.
- Location
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- Location
- Grimscott, Bude
- Reviewing
- Sky
- Date
- 2017-03-09
- Comments
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Best download speed over our copper wires this week: 4.79 mbps - at 06:30hrs with just my laptop online.
Switch on a mobile and the TV and things go tragic. No information from Sky available on when we can migrate to superfast BBand which apparently is available in our area. Sky aren't interested in us having it.
Takes 80 mins to download a 9 mins programme in SD and for this we pay Sky a premium. It's insulting.
- Location
-
- Location
- Solihull
- Reviewing
- Sky
- Date
- 2018-05-26
- Comments
-
Horrendous company! My tv, broadband and phone line deal ended and the price doubled. I called to discuss a new deal and there wasn’t much they could offer. So I terminated the contract. I was then sent a letter with a great deal. I agreed to the deal online and then I got an email through after with an increased price! I challenged it, and after loads of calls and been passed around I was told they wouldn’t honour the deal! I should be happy as the increased price was still a great deal?! I’ve never dealt with such incompetent and morally bankrupt people!!
- Location
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- Location
- Torquay
- Reviewing
- Sky
- Date
- 2017-06-27
- Comments
-
only had fibre a few days . To early to judge but seems slow. Previous non fibre very poor
- Location
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- Location
- Bristol
- Reviewing
- Sky
- Date
- 2015-08-23
- Comments
-
Absolute rubbish .Like dial up with a hamster powering in it in a wheel
Getting rid
- Location
-
- Location
- Kilrea
- Reviewing
- Sky
- Date
- 2009-08-10
- Comments
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At first Sky was fantastic with great speeds actually exceeding my recommended bandwidth but within two weeks and several pointless phone calls later, Sky slowed down to worse than Dial up. I actually used my iPhone on EDGE which was faster at home, and am forced to write this review on it. Eventually after complaining to Sky about my diminishing speed I requested a MAC code only to find my connection terminate entirely despite the fact that I had not even opened my MAC address letter. I did not instruct cancellation, which they said they couldnt do until the contract was up anyway. Essentially Sky do not fulfill their contactual obligations to their customers and eventually in my case are charging me for a service ghat is totally inoperable. Rubbish!
- Location
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- Location
- East Yorkshire
- Reviewing
- Sky
- Date
- 2017-04-17
- Comments
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I am now using my third router supplied by Sky. I am signed up to high speed fibre which should give me a speed of up to 34 mbps. Best I have had is 29 and the lowest recently 18.
I am tied in to an 18 month contract at half price, so at the moment it's not bad value. Basic Broadband was not good enough. When my contract terminates, I shall be looking elsewhere.
An Open Reach engineer called and after much time spent messing with meters etc.said as far as he was concerned 34 was coming to the house and the rest was not his problem.
Sky give lots of useless advice such as don't have the router near a mirror, a fish tank or in an old house with thick walls-none of which applies to me.
It would be nice to subscribe to a company which would send somebody into your house to advise and check. Sky don't.
- Location
-
- Location
- Rochester
- Reviewing
- Sky
- Date
- 2018-03-11
- Comments
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I chose sky on the price... however, six weeks in and they have already increased the price I pay.....am disgusted have they no shame.....
- Location
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- Location
- Blyth
- Reviewing
- Sky
- Date
- 2018-12-16
- Comments
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The worst broadband ever I lost my internet connection at Least once a day for an hour and once a moth for several days to a week. Engineers didn't show up at agreed times customer service that made hollow promises and down right lied to me about what was agreed engineers came several hours early and then claimed that I wasn't in. Poor service I've cancels my subscription and transferred to a rilible service, will never get any off sky's services again
- Location
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- Location
- LONDON
- Reviewing
- Sky
- Date
- 2018-07-31
- Comments
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I never experienced the 10mbps speed or even near it dl speeds that is part of the contract, apparently the speed in our area average is atleast 400-600kbps (do the maths).. first month was dreadful as we got our connection cut off for 1 week.. there after connection was pretty much unstable.. the 1 star is for the customer service.. not the actual boradband service
- Location
-
- Location
- Lodnon
- Reviewing
- Sky
- Date
- 2017-11-14
- Comments
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We are really disappointed with sky broadband service. It is not reliable and got cut off. We were told all kinds of different things that was wrong with the broadband, but the cut off carries on with good or bad days. I will never use sky again.
- Location
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- Location
- Northampton
- Reviewing
- Sky
- Date
- 2022-12-27
- Comments
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We are requesting to upgrade our broadband a mont a go the Friday 23/12 the Open Reach Service came at 13.00 change the cable and the router, then said in 15 minutes the wi fi will be ready, but still not working, we are contact with Sky and they are said the service will be available after the Wednesday 28/12,all these days we are out from the wifi, this is unacceptable, we are very disappointed with these unprofessional staff!!
- Location
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- Location
- Northamptonshire
- Reviewing
- Sky
- Date
- 2016-09-19
- Comments
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I have been having some issues with my broadband for months now. On previous call was promised a call back which did not happen. My broadband now worse than ever. Phoned again and spoke with a very nice man being SCA58. He called back went promised, done all the checks and I'm nit having an engineer out in just 2 days. He has restored my faith on sky and such a pleasure to speak to and very thorough with alk that he done. This man certainly deserves recognition, and other advisers need to learn from him. Thankyou so much for all your help, you was an absaloute star.
- Location
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- Location
- Exeter
- Reviewing
- Sky
- Date
- 2017-08-30
- Comments
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Ultra slow broadband 0.2 mbps
- Location
-
- Location
- East sussex
- Reviewing
- Sky
- Date
- 2014-04-22
- Comments
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I would highly advise not choosing sky if you are thinking of upgrading to a fibre optic connection. When it works it's great, but getting it to work is like trying to get blood from a stone. I signed up for 34mb fibre unlimited, I receive about 0.6mb. Totally useless 'Sky Heal' which is "designed to help you get reconnected" really what it does is tells you to make sure you have plugged in your router so unless your a total idiot it cant help you in any way. Cant play a computer console online, simply will not connect.
- Location
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- Location
- Morrissey
- Reviewing
- Sky
- Date
- 2015-05-25
- Comments
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Do not touch Sky with a bargepole. They blocked my girlfriends mother's number so she could not call her; she was clearly using the so called 'unlimited call' package too much. I was paying for a service that these cowboys blocked and then said I couldnt cancel. I dont think so, im off to Virgin.
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2022-03-17
- Comments
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I wish I never went with sky! Complete scammers! My bill started at £46.99, now they have put it up to £91.00!!!??? Absolutely disgusting!! But hey if I was a ‘new customer’ I would be paying what I was originally, they pull you in with a deal and then you’re stuck and they hike up prices. How they are still running I do not know. Customer service completely useless as well. Appalling.
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2022-07-12
- Comments
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Absolutely abysmal. Please save yourself from using this pathetic excuse for wifi and go with another provider. I've lost count on how many times this horrendous wifi cuts out a day.
The stability of this wifi is non-existent. I used to live out in the country and have an uncommon internet provider and that was better than this "super fast broadband". Nothing in that statement is correct. "Super" is incorrect because it barely even works, "Fast" is incorrect because it's slower than a dried out snail and "Broadband" is stretching it. This is a clown's version of wifi. I called them up and after waiting around 25 minutes for an answer, they sent a "booster" over that did absolutely nothing. Just another excuse for them to take even more money. They're just as bad as these call scammers. They take your hard earned money for literally no service. It would be a massive stretch to call this a service.
So in conclusion, stay as far away from sky as possible. If they offer you their broadband in any of their packages, turn them down. Whatever you do don't accept their offer. It's just an excuse for them to suck up your money like a hoover.
- Location
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- Location
- Hextable
- Reviewing
- Sky
- Date
- 2016-09-03
- Comments
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Its difficult to now where to start. I have a hearing disability to around 70% loss (I lost my hearing when I was three) so I don't do phone that well. When I originally joined Sky I was promised face to face at one of there sales hubs and promised they would help translate with there tech services an tech problems I had. Once I signed I was told not to contact any face to face Sky personal and ring instead. This causes me no end of problems as I don't do phones. 2 years ago I had a buzzing on my phone which was not sorted because it seems they don't like a loud deaf person on the phone.
This week my broadband kept dropping off and now it seems I have annoyed customer services again by being unproductive when I call and they will only do troubleshooting via email now. 5 hours and over 30 emails and they could not even sort out which type of phone socket I have and they call me unproductive in my conversations. Now they want to send out an engineer to tell them the type of phone socket I have. Sky has informed me that there will be no verbal by phone conversation as the calls were unproductive. What do they expect when they insist I speak on the phone. I have gone through 10 troubleshooting scenarios each one the same and nothing happens. Even if I did not have a hearing disability I would still say avoid this company like the plague.
Why do top end telecommunication companies feel the need to supply abysmal, pathetic and abusive customer services. I wonder why Ofcom alow this situation to go on.
- Location
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- Location
- Northampton
- Reviewing
- Sky
- Date
- 2021-09-20
- Location
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- Location
- runcorn
- Reviewing
- Sky
- Date
- 2016-06-23
- Comments
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Sky broadband is terrible, dial up is faster than sky, I am not even getting the min speed, when I ring sky up they make me do the same useless tests every time and send an engineer out who tells me what I already know,sky internet is rubbish and maybe fibre will sort it out but sky keep putting it off, I am switching to a different provider now the staff at sky are not helpful and I am being ripped off
- Location
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- Location
- warwickshire
- Reviewing
- Sky
- Date
- 2009-08-04
- Comments
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I signed up for a download speed of 8mb. I had a new phone line fitted and was expecting a download speed of aprox 6.5mb. All I get is an average speed of 0.45mb !!!! All sky say is that between the hours of 5pm and midnight the speed will be a lot lower than is expected, but this download speed is the same no matter what time of day I check! They have no interest in this fact and my pay as you go three dongle is faster than the speed from sky !!!! I'm now locked into paying for a download speed of 8mb when in reality its less than 1 !!!!!! should have just stayed with the dongle !!
- Location
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- Location
- Lutterworth
- Reviewing
- Sky
- Date
- 2016-09-15
- Location
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- Location
- Leicester
- Reviewing
- Sky
- Date
- 2016-09-15
- Comments
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This service is absolutely disgusting i would not recommend this to anyone the customer service is rubbish i swapped to fibre and its running at the same speed as normal broadband what a joke its been 2 months and still not sort i am taking this further as they are not providing the service you are paying four, such a big company and they dont care all they say is you are in contact well if its not sorted my direct debit will be cancelled they can stick it i pay for all the channels aswell cost a fortune and get treated like that its not acceptable giving one star to this company is to much
- Location
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- Location
- Wendover
- Reviewing
- Sky
- Date
- 2022-04-19
- Comments
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Ive been with Sky for nearly 10 years and was thinking of moving to another provider purely to try and save some money. There are so many bad reviews for ALL the providers i've decided to stay with them as they've never let me down, and the last twice i've called them i've not had to wait longer than a couple of minutes to speak with someone. Always helpful, always pleasant. Maybe a little more expense than some of the comparisons. People are happy to leave bad reviews, thought I'd leave a positive one!
- Location
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- Location
- Garforth Leeds
- Reviewing
- Sky
- Date
- 2024-02-08
- Comments
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Amazing customer service with Broadband Next Day Engineer Visit to get me back online after my dog chewed through cable. Open Reach Chris Attended amazing efficient work carried out thank you brilliant service all round
- Location
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- Location
- nottingham
- Reviewing
- Sky
- Date
- 2015-05-03
- Comments
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Absolutely shocking! Stay well clear of sky when it comes to broadband. We went with sky for a deal on our Internet, TV and phone. The latter two we have no issues with. The broadband however is an absolute joke! We were with Virgin who were absolutely fine and gave good service. We are returning to them as of today. The connection to sky is more off than ever on, slow and does not even reach our 2nd floor, when the box is only on the first floor. Try to go on the Internet past 10.30pm you have no chance, it's like it's closing time in the Sky office and they flick the broadband switch off till 9am the following morning. It is so fustrating and at times stressful, when waiting for pages to load or a little bit of signal to come back when you've been sitting there for an 1hr just hoping for the loading page to load! Please take my advice and stay well away from Sky!!
- Location
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- Location
- West Midlands
- Reviewing
- Sky
- Date
- 2017-10-23
- Comments
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New customer but have just cancelled. Have waited over 5 weeks to have WiFi installed and it’s STILL not activated. My patience has just run out so have switched to another provider. Customer service is rubbish! I have made constant phone calls to Sky but they keep making excuses for not activating the WiFi ie. blaming other departments. Don’t choose this provider as Sky are useless in my opinion.
- Location
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- Location
- Blackpool
- Reviewing
- Sky
- Date
- 2017-07-18
- Comments
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I have been with sky for nearly 6years never had a problem the past few mths my internet been goin on and off more then 5 times a day sky has sent people out 2 look the openreach worker 2day said I need the main phone line put in the front room as it's in hallway no where near plugs so I rang sky 2 get 1 and I got told I will have to pay (if I went with talk talk I would get it free) I told him I can't afford it as our wages goes on all bills/rent/food so I ask what is goin to happen if I can't afford it I get told pay it so I give up I will be telling every1 I know not 2 go on sky and I will be looking for something what works I have still paid my bills with my internet playing up thanks sky for nothing you will be losing a good customer
- Location
-
- Location
- dunblane
- Reviewing
- Sky
- Date
- 2016-08-06
- Comments
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as a long standing sky customer for over 25years I have nothing but praise for the services I receive,tv,phone and fibre.Custmer service is first class as is my fibre etc.never have a problem with speed or dropping out.highly recommend sky to anyone.
- Location
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- Location
- dunblane
- Reviewing
- Sky
- Date
- 2016-07-09
- Comments
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I guess I must be one of the lucky sky customers,my fibre speed averages 32mbs and very rarely drops below 30 mbs.i recently had decided to change providers and sampled the indian call centres I could not get back to sky quick enough.i,ve been a customer for more than 20 years and have always found customer services to be helpful and polite.veryhappy with sky
- Location
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- Location
- central scotland
- Reviewing
- Sky
- Date
- 2015-06-15
- Comments
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been with sky broadband for a year and have to say it is excellent,never losing connection once.maybe the fact that I live a few hundred yards from the exchange may have something to do with it.am switching to fibre unlimited on 22nd june,looking forward to it
- Location
-
- Location
- dunblane
- Reviewing
- Sky
- Date
- 2017-09-02
- Comments
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i have been a sky customer for many years.i was using sky fibre unlimited and it was great,fast,reliable and good value.i recently decided to upgrade to fibre max unlimited.have to say I wish I had done it before now.almost double the speed of sky fibre.i am delighted.maybe because I live a few hundred yards from the exchange that I get good speeds.
- Location
-
- Location
- Newport
- Reviewing
- Sky
- Date
- 2018-07-06
- Comments
-
Where to start my connection constantly drops out everyday im sat bassicaly on top of the sky router and still cant get connected ive had a new line new box and still drops out ive rang customer service god nos how many times but all they do is a line test but no real help if i could give a zero i would and they still want the full amount of money for it so im leaving and i wouldnt recommend sky to anyone absolutely disgusting service
- Location
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- Location
- Dunblane
- Reviewing
- Sky
- Date
- 2016-05-29
- Comments
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about to leave sky after 20 odd years,i get around 30mb with the fibre unlimited,not bad but I can get better.overall I would say sky are ok and the customer service is good
- Location
-
- Location
- Northern Ireland
- Reviewing
- Sky
- Date
- 2018-05-28
- Location
-
- Location
- Erskine
- Reviewing
- Sky
- Date
- 2019-12-10
- Comments
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We have been a SKY TV and Broadband customers, for >15 years. The SKY TV is in my wife's name, and the SKY Broadband and telephone is in my name, because I needed to claim it as a business expense. Since I retired, SKY say that they cannot combine the two accounts. And that is all I ever get from SKY; what they can't do.
I'm currently researching an alternative provider, but it would appears that there aren't any good ones, especially subsequently providing an acceptable Customer Service.
Every pound that we pay SKY, has to be perfect, and worth 100p. But they don't seem to be prepared to provide anywhere near a 100% service.
- Location
-
- Location
- Falkirk
- Reviewing
- Sky
- Date
- 2018-04-29
- Comments
-
Everything is terrible. Fibre broadband speed never got above 5Mbps (five) always noise on phone line. Customer service are rude, arrogant and it’s never their fault. When I left them I got letters in for addresses in England (never lived in England) demanding I pay someone else’s bill. Would never ever recommend them to anyone. I would go without if I had the choice of sky tv or nothing.
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2015-02-26
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.