1,366 Customer Reviews over 35 pages
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- Location
- Inchture, Perth
- Reviewing
- Post Office
- Date
- 2017-10-11
- Comments
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Slow. Once my contract ends I am looking elsewhere, I cannot even view videos on Facebook its so slow.
- Location
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- Location
- SOUTH CUMBRIA
- Reviewing
- Post Office
- Date
- 2015-04-08
- Comments
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had serious internet problems since November 21 st 2015+ 19 Engineers later & problem still not fixed by any means, seems to be a problem with the main exchange which the Post office are doing nothing about only sending out yet more Engineers which are not & can not sort the problem. we live in rural Country & I did or can now only attempt to work from home, we are now taking this further to the newspapers as it is getting far beyond a joke !!!
- Location
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- Location
- SOUTH CUMBRIA
- Reviewing
- Post Office
- Date
- 2015-04-08
- Comments
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had serious internet problems since November 21 st 2015+ 19 Engineers later & problem still not fixed by any means, seems to be a problem with the main exchange which the Post office are doing nothing about only sending out yet more Engineers which are not & can not sort the problem. we live in rural Country & I did or can now only attempt to work from home, we are now taking this further to the newspapers as it is getting far beyond a joke !!!
- Location
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- Location
- Isle of Wight
- Reviewing
- Post Office
- Date
- 2017-06-02
- Comments
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APPALLING....Don't know how to describe such a bad service. Had been one of their customers for 8 years. When we moved home, they failed to connect us twice, despite promises. I then cancelled....& ordered with BTW, a few days later, I discovered that they connected me, despite the cancellation, and sent me a bill of £237 for early termination!!! The people I talked to on the phone did not want to accept any responsibility and tried to force me to stay with them for an other 18 months! Hopefully BT offered to pay the fee for me. I sent a recorded letter to their manager...never got any reply .
- Location
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- Location
- Bolton Appleby
- Reviewing
- Post Office
- Date
- 2018-01-24
- Comments
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I wouldn't even give them 1 star. I was tempted by the £19 per month offer for broadband and telephone.from BT. I was given two dates..one for my phone transfer and one for my broadband...they didn't even inform but I was moving my broadband...supposed to happen in 23rd of this month and was told it is not going to happen due to technical problems and they can't give me a date. Now I am laying £16.99 for their phone line and BT are charging me £38.00 for broadband only...£54.99 a month as opposed to £32.99 for both broadband and line with BT. The biggest mistake ever in changing internet providers. Don't ever switch to the Post Office. I am going to cancel regardless of the costs...they are appalling.
- Location
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- Location
- Lurgan
- Reviewing
- Post Office
- Date
- 2016-03-23
- Comments
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Barely ever get more than 1 megabit download or upload speed, worst internet service provider i have ever come across, customer service was ghastly and there is a huge fee to cancel service
DO NOT join this service you will almost instantly regret it
- Location
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- Location
- whitchurch
- Reviewing
- Post Office
- Date
- 2019-02-14
- Comments
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i had post office for a number of years but when i moved to a new address i had problems. They said that my contract had to be cancelled and a new contract set up. After the move i found that my old contract had not been cancelled so i had two contracts set up and i was paying for both. I told them of this problem and asked for a refund i have paid for the line i was not able to used that was mistakenly made by the post office line installers. Up to know i have not had a satisfactory settlement back from them. I have been in touch with the trading standers and the Ombridgeman they have until march to resolve this matter. I have left the post office for giving me this bad service and i will use a new provider. DO NOT USE THE POST OFFICE FOR YOUR BROADBAND THEY MAKE MISTAKES WITH OUT SORTING THEM QUICKLY.
- Location
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- Location
- Hutton
- Reviewing
- Post Office
- Date
- 2017-03-15
- Location
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- Location
- W Sussex
- Reviewing
- Post Office
- Date
- 2017-11-25
- Comments
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Being a previous BT ISP user for many previous years, this PO basic Broadband deal has saved me 60pc of my previous line rental/charges, in the first year (ok, I cut out the free weekday calls). Even at the full rate, I now save 30pc of monthly fixed costs compared to BT. Please note that I am a light Internet user (Chromecast are my biggest downloads), but my service has now been faultless for 18 months.
I recently contacted PO for Freephone tech help (on my Girlfriends service!) and as well as getting straight though to a very helpful English guy, the problem was resolved by him, remotely, within 1/2 hour, Well done, thanks. Summary is, I have a great service at a great price, for my requirements.
- Location
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- Location
- W Sussex
- Reviewing
- Post Office
- Date
- 2017-11-25
- Comments
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Being a previous BT ISP user for many previous years, this PO basic Broadband deal has saved me 60pc of my previous line rental/charges, in the first year (ok, I cut out the free weekday calls). Even at the full rate, I now save 30pc of monthly fixed costs compared to BT. Please note that I am a light Internet user (Chromecast are my biggest downloads), but my service has now been faultless for 18 months.
I recently contacted PO for Freephone tech help (on my Girlfriends service!) and as well as getting straight though to a very helpful English guy, the problem was resolved by him, remotely, within 1/2 hour, Well done, thanks. Summary is, I have a great service at a great price, for my requirements.
- Location
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- Location
- WOLVERHAMPTON
- Reviewing
- Post Office
- Date
- 2018-06-21
- Comments
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Absolutely terrible! Internet is unbelievably slow all the time and now stuck in A 24 month contract with them ! DONT go with these please choose a different provider . I have to use my phone Internet hot spot to even use my laptop at home ! would never recommend and can not wait for this stupid contract to end next may !!!!!
- Location
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- Location
- Tyne and Wear
- Reviewing
- Post Office
- Date
- 2017-06-05
- Comments
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Don't even deserve 1* really but no option to go into minus. Barely any constant connection, it's off more than its on. Shocking customer service! Poor value for money, in fact no value for money!
- Location
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- Location
- LINCOLN
- Reviewing
- Post Office
- Date
- 2018-02-07
- Comments
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AVOID AT ALL COST!
Transferred my phone and broadband on 15th January - still unable to use!
Lucky if I get 0.5Mb download speed, absolute joke!
Will be moving my broadband to another service provider as Customer Service is very poor.
- Location
-
- Location
- north east
- Reviewing
- Post Office
- Date
- 2016-02-05
- Comments
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Oh dear. Hoped i would not be commenting about bad experience on here. I had my landline connected last Tuesday 2/2/16. So i could get internet it is Friday 5/2/16 still not internet.After testing my line and me being told to unscrew my master socket to check another internal plug now been told up to 3working days for fault finding. Not good enough really.
- Location
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- Location
- Tyne and Wear
- Reviewing
- Post Office
- Date
- 2017-04-20
- Comments
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AVOID AT ALL COSTS!!!! EVERY day I have trouble connecting to Internet. I have been on this supplier for over a year and wish I could afford to pay to dump it. My connection date came and went. After many calls to helpline and testing my line. Also me having to unscrew a socket which should not be expected of customers. I am disabled and found it quite difficult to get socket off. After a week an engineer was sent out and problem was a cable supplied with router! Whatever you do.... get your Internet somewhere else, anywhere else!
- Location
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- Location
- Einthoven
- Reviewing
- Post Office
- Date
- 2016-11-17
- Comments
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Stay away from this and spare yourself from a lot of frustration. Internet is completely unpredictable and don't even bother contacting customer service they're no use. Worst internet provider we have ever used and we've tried a few.
- Location
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- Location
- Weston super mare
- Reviewing
- Post Office
- Date
- 2017-03-29
- Comments
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We were with the post office for 6 months for internet and phone. The phone we had no issues with. We had to wait a month for connection due to the engineer not bothering to turn up and then being told that despite it not being our fault we would have to wait another 2 weeks for a new appointment. The internet has been awful since we were connected - constantly dropping out on occasion for a day at a time. I would not recommend them at all, we will not be returning to them and have since signed up with another provider who so far are proving much more reliable.
- Location
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- Location
- Staffordshire
- Reviewing
- Post Office
- Date
- 2017-11-16
- Comments
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I've given one star is it's the lowest it will let me go. If you want internet access everyday then don't bother using the post office. If you want Internet for 3 months and pay for 18 months then this is the company to use. When my works correctly I'm lucky if I get more than 1mb upload speed and no more than 5mb download speed. If you raise a ticket with them they just fob you off basically saying try this etc which you would of done anyway before raising a ticket, it does however magically work again after raising a ticket for a day or 2 then nothing till you complain again. AVOID THE POST OFFICE AT ALL COSTS!!!!
- Location
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- Location
- Stoke-on-Trent
- Reviewing
- Post Office
- Date
- 2018-05-01
- Comments
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Do not waste your money!
Very poor provider and you either get poor speeds or no connection at all. I have contacted the post office many times only to keep getting the same answers like do a speed check etc. but you can't do a check when there is no internet. My current speed is 0.34mbs download and 0.53mbs upload. Please avoid buying this product/service as you will be extremely disappointed.
- Location
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- Location
- York
- Reviewing
- Post Office
- Date
- 2020-06-22
- Comments
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When I moved from a shared house to just living with my boyfriend we dropped from 5 to 10 outages a day to about 2 to 5. How exciting! They spelled my name wrong twice on their paperwork too, though have at least always been polite. Sort of. Cheap, though.
Don't go PO Broadband. It's frustrating. Unless you're broke, then you do what you have to, right?
- Location
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- Location
- Gloucestershire
- Reviewing
- Post Office
- Date
- 2017-09-24
- Comments
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Don't bother taking out broadband by post office in a word it is shocking. Changed to Po from plusnet last November from beginning my speed dropped to dial up equivalent and has never improved after many complaints etc jumping through hoops for po sending them speed checks there response was fault laid with my house! Bearing in mind with plusnet the internet worked fine I've not moved and not even brought any new devices this is the biggest load of Rubbish p ever heard. What the po long term goals are is beyond me as I and every other customer will leave at the end of my contract (they won't let u leave early even when they are not delivering what they promised! And will never use this firm again and of course I advise anyone never to use them. How this is good business sense is beyond me and I truely hope they end this part of there business soon as they do not have any ability to offer a broadband service
- Location
-
- Location
- Reviewing
- Post Office
- Date
- 2016-02-19
- Comments
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Awful. Really, really awful. Moved to PO from BT at the end of September. I've been trying to get out of the contract ever since because as soon as we switched, our internet speed slowed down to less than 1 MBpS such that we could no longer watch iPlayer, or UTube, or really even surf the internet. We had perfect internet for 5 years before that with BT (with a normal internet service). To be fair, their customer service team tried to help find the problem, but they weren't very good at it. Their technical teams didn't have the know how of the BT technical teams when it came to trouble shooting technical problems, so nothing ever changed. PO has, I think, finally agreed to release me from my contract without penalty, and I will be going straight back to BT.
- Location
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- Location
- Wigan
- Reviewing
- Post Office
- Date
- 2017-06-28
- Comments
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One star is more than they are worth .... avoid at all risks !!! Unhelpful staff and charge you for an engineer ... no fault found by the engineer so a charge is issue .... but offer you a credit for loss of service ... The two do not go hand in hand. An expensive charge because no fault found but offer you a credit for loss of service. Internet extremely slow !!!!! Never again will I entertain a useless company
- Location
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- Location
- Gloucestershire
- Reviewing
- Post Office
- Date
- 2018-01-17
- Comments
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WORST MISTAKE I EVER, EVER MADE!!!!. I'm usually very savvy with things like looking at reviews but this one I missed. Was persuaded by the price cause I was paying through the nose for sky. IT HAS NEVER WORKED. Broadband drops out every time the telephone is used and wifi range is shocking. I wanted to cancel within 1 day of going live and they told me it would cost me over £200 to get out of the contract. Technical staff are fobbing me off and one guy even told me it was my house that was the problem and have just been told it will cost me £135 to get an engineer to come and check out the wiring. 18 months of this shocking service is going to be hard to bear. Going to complain to the ombudsman. This surely can't be Service in the 21st century.
- Location
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- Location
- BACUP
- Reviewing
- Post Office
- Date
- 2020-03-28
- Comments
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customer services rubbish chat rubbish you got to phone and wait 20mins bifore somebody answers
the broadband speed drops as soon as you are activated
- Location
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- Location
- Guildford
- Reviewing
- Post Office
- Date
- 2017-10-28
- Comments
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It appears the trouble with these sites is the only people responding are the people who have suffered problems. Since switching to the the Post Office over 18 months ago from Virgin who's broadband only worked around 3 days a week. Since joining I have had few problems and the customer service is the best I have experienced, you only have to wait a couple of minutes for a response, some sort of miracle compared with everywhere else
- Location
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- Location
- South Petherton, Somerset
- Reviewing
- Post Office
- Date
- 2019-06-19
- Comments
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Post Office Broadband is the worst service I have ever encountered. Lots of buffering and regular shutdown of service - never had that with ANY previous suppliers, EVER, since the creation of the internet! Just a word of advice for others being fed a load of lies by these charlatans - take pics every time the red light appears on the router - they can’t dispute those facts which, in screen-shot form, have a date and time. Also, make formal complaints by email and demand all replies by email - so everything is in writing - just in case you need to go to the ombudsman later. I now even have - in writing from a complaints officer - that the red light is actually, wait for it “a security feature.” I will not let these buffoons get away with providing a partial service yet they readily take their full fees as if they provided a perfect service. Another engineer visit is now lined-up for next Monday but I don’t really expect any miraculous results. We’ll see, but I am going all the way with this one and will not give up until I get a very substantial refund, a huge apology in writing and an acknowledgement that this so-called service is actually some very clever scam!
- Location
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- Location
- maidstone
- Reviewing
- Post Office
- Date
- 2019-01-02
- Comments
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Dreadful. First the router never turned up and when I rang the woman just kept saying over and over again that it had been delivered to my house. No matter how many times I told her it had not been she just kept saying it. She finally said she would send another - which never arrived but fortunately a week later a neighbour dropped my one in. Since then downhill all the way. I received nothing from them. Their email bill went into junk. They can't just let you reset your password - it must be posted. You can't just pay your bill you must log into their defunct site. They would NOT take off the child limitations on the broadband nor would anyone tell me how to do it. I just can't wait for this nightmare to be over. Also the internet is SLOW and crashes all the time......
- Location
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- Location
- maidstone
- Reviewing
- Post Office
- Date
- 2019-08-20
- Comments
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This company has actually reduced me to tears. I contacted so many times that they now admitted they blocked my email. They won't take payment over the phone. My internet was so slow that I couldn't even run a speed test. They will not answer my requests regarding my account.
Ofcom should shut them down - it is fraudulent that they claim to offer any kind of boradband service.
DO NOT GO NEAR THEM
- Location
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- Location
- West Yorkshire
- Reviewing
- Post Office
- Date
- 2020-01-09
- Comments
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Worst provider ever in every sense of the word!! Please, please don't be tempted by their promotions - they are the cheapest because they are the worst. You have been warned
- Location
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- Location
- Bedfordshire
- Reviewing
- Post Office
- Date
- 2020-11-08
- Comments
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I have had some drop outs but generally it works. The worst thing for me about POBroadband is their support via email, in that they either cut and paste a standard response to your issue or have staff that haven't actually bothered to read what you've sent them. This results in a response that is totally irrelevant. It's a bit like the Mony Python "Hungarian Phrasebook" sketch. I'd give no stars for email support if it were an option. Telephone support for the service itself, it is slightly better. The email front end is also rather clunky to use. I've asked numerous times over the last 12 months or more, where the online payment button has gone, and nobody has been able to answer the question to date. They really should improve in this "support" area. On a positive note they are fairly cheap so I guess you get what you pay for.
- Location
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- Location
- Leeds
- Reviewing
- Post Office
- Date
- 2017-08-09
- Comments
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Do not waist your money on them !!!. Terrable company to deal with. And lie to you constantly. The staff are totally us. And broadband is super slow and drops connection all the time. Save your money. Stay away
- Location
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- Location
- Glasgow
- Reviewing
- Post Office
- Date
- 2018-05-14
- Comments
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How they can get away with calling themselves broadband! Ha!
They can't even deliver mail on time, what was I thinking that their broadband was any better!
Ridiculous speeds, laughable ’connection’ and what was worse, the make up charges and tell you it's your fault when you have the paperwork that proves your right.
You would be better just sitting in McDonalds and use their wifi rather than having this ”convenient” connection at home.
Waste of time and money and really not worth the hassle.
- Location
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- Location
- Worfield
- Reviewing
- Post Office
- Date
- 2015-12-03
- Comments
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when I first signed up with the Post Office, the speed was independently tested as 7.5 mbps, now it is 1.2 mbps, I have complained to the Post Office and was told that 1.2 mbps was all that I can expect, even though I can see the the local exchange from my house. Have Openreach replaced the copper wire from the exchange to my house with string?
- Location
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- Location
- High Peak
- Reviewing
- Post Office
- Date
- 2018-11-06
- Comments
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Totally reliable, never drops out, slow speed but cheap so it suits me. Long range router and I can print from my computer with WIFI so a faultless service for me.
- Location
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- Location
- Essex
- Reviewing
- Post Office
- Date
- 2015-08-05
- Comments
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I hadn't actually signed up for PO Broadband, and having read this I am not going to - I was desperate to leave TalkTalk, no technical problems (fortunately) though I dread to think what it might be like as TT were a nightmare when my elderly mother moved, and also when we changed BB provider from TT at work.
- Location
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- Location
- LAUNCESTON
- Reviewing
- Post Office
- Date
- 2021-03-23
- Location
-
- Location
- Coventry
- Reviewing
- Post Office
- Date
- 2019-11-28
- Comments
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This has to be the worst broadband I have ever had!! The service is appalling!! I eat up my phone data as nothing loads and when I complain they simply tell me that I have the service I am paying for and there are no issues.
Do not buy!!
- Location
-
- Location
- Gateshead, Newcastle
- Reviewing
- Post Office
- Date
- 2018-12-27
- Location
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- Location
- Lancashire
- Reviewing
- Post Office
- Date
- 2019-08-27
- Comments
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I have had post office broadband for just over a week. How they can offer broadband at such low speeds I don’t know!! I have never had internet like it in my life. I cannot use Netflix and it takes ages to load pages on the laptop/phone. We have a 3 bedroom semi and cannot use WiFi upstairs. It is ridiculous. I called the customer service team and I was told I was getting 2mbps download speed, I have done a speed test every day and the highest I have got is 0.6mbps? The lowest being 0.07mbps! I have agreed to switch to fibre broadband with them with the promise of getting around 30mbps speed! The customer service was good though to be fair and they have put a £75 credit on my account so I won’t have to pay for 3 months. I’m due to switch to fibre in another week so let’s see if that lives up to standard! I do not recommend standard broadband with them at all!!! Avoid
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.