1,366 Customer Reviews over 35 pages
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- Location
- Plymouth
- Reviewing
- Post Office
- Date
- 2019-12-29
- Comments
-
AVOID!!!!!
Never had a problem with any other providers supplying 11Mbps before. Too many drop outs with Post office internet, netflix looks like its running on low resolution, 480p. When I rung to cancel it I was told they don't do a trial period and would have to pay £128 to do so. Annoying as it is, unless I upgrade I am stuck with them for the whole year. Also the customer service was like talking to someone who doesn't care for its customers.
- Location
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- Location
- Camborne
- Reviewing
- Post Office
- Date
- 2019-12-24
- Comments
-
Disappointing, to say at least. I have more drop off in a week than with Plusnet in 3 years. I will leave PO broadband as soon as the contract will end (in a year or so). They must improve or many customers will do the same.
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2019-12-23
- Comments
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I don't normally write reviews, especially negative ones but I felt I had to warn others. Post Office Broadband is associated with Talk Talk. Currently it is the worst service I have ever experienced, its so unreliable you'd think your back in 1995. It cuts off and reconnects daily, not the worst thing but streaming isn't great, the signal is weak and after an update I can no longer access 5Ghz. My kids hate me for getting this shower of *****, as gaming is so laggy and frustrating they now need therapy. Steer clear from this one or I'm sure you'll regret it.
- Location
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- Location
- Birmingham
- Reviewing
- Post Office
- Date
- 2019-12-23
- Comments
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For the price this is a decent isp. Me and partner live in a 1-bed flat and the speed is great for what we need. We stream tv often and it handles it well, some occasional lapses but this is expected with broadband and it’s no worse than any other broadband. Speed is usually around 10-15 mps download but that’s very reasonable for the price (we do live near the exchange which helps though!). It’s also easy to find out when bills are taken and the 1 year contract is great as we have a 1 year lease on our flat. All in all very good for what we pay for, we could be paying a lot more with other companies for very little difference in speed and reliability.
- Location
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- Location
- Enfield, Middlesex
- Reviewing
- Post Office
- Date
- 2019-12-23
- Comments
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AVOID!!!!! I am desperate to leave my contract. The customer service is appalling. Making me feel wrong for asking about when WiFi will be restored!!!! As soon as my contract ends I'm off!!!! Post Office employ Customer service workers with MANNERS!!!!! Disgraceful! I'm going to change providers at the first opportunity. Been a customer for nearly 5 years!!!! Treated appallingly.
- Location
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- Location
- Kent
- Reviewing
- Post Office
- Date
- 2019-12-21
- Comments
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Shocking customer service. Staff are rude. Was getting an internet speed of 4mb/s. Switched to plusnet and the same line is now running at 13mb/s. Post office broadband is actually talk talk .
- Location
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- Location
- Sheffield
- Reviewing
- Post Office
- Date
- 2019-12-21
- Comments
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I am sure by now that anyone scrolling through these reviews will realise that the service you will receive is adsolutely pathetic.
However i can vouch 100% that if you are looking for...
1. The slowest internet speeds.
2. Regular connection drops outs several times a day.
3. Unhelpful and unsympathetic call centre staff.
4. Excuses, excuses a plenty.
5. Frustration on a daily basis.
6. Being Forced to use your mobile data due to no internet connection.
.... Then this is the package to go with as they have built up a proven track record of dissapointing as many customers as possible.
***IF I WERE YOU I WOULD DO YOURSELF A BIG FAVOUR AND TAKE YOUR CUSTOM ELSEWHERE***
- Location
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- Location
- Wembley
- Reviewing
- Post Office
- Date
- 2019-12-20
- Location
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- Location
- Worcester
- Reviewing
- Post Office
- Date
- 2019-12-19
- Comments
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Most dire internet package I have ever had. Endless connection drop outs and very poor speed. Endlessly rebooting router box. Dial up was more reliable in the 90's. Customer service just log your comments but do nothing.
Counting down the days to the end of my contract.
- Location
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- Location
- Weston super mare
- Reviewing
- Post Office
- Date
- 2019-12-19
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2019-12-15
- Location
-
- Location
- Basingstoke
- Reviewing
- Post Office
- Date
- 2019-12-15
- Comments
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Completely unreliable "broadband". Cuts out several times a day
- Location
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- Location
- Cheshire
- Reviewing
- Post Office
- Date
- 2019-12-14
- Comments
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Happy to take the money, completely unhelpful when the service does not work. I am moving to a different supplier in a few days.
- Location
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- Location
- Worthing
- Reviewing
- Post Office
- Date
- 2019-12-13
- Comments
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6.5 is not a bad speed for £15.90 and phone line, I had to upgrade my phone broadband filter which helped as it stopped working for a while and slow speeds the only problem is that they do not contact you when your out of contract and you have to wait until you get a bill to realise
- Location
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- Location
- kings lynn
- Reviewing
- Post Office
- Date
- 2019-12-11
- Comments
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The speed was far below previous companies I used and only went with them because I only wanted a 1 year contract.
The broadband constantly dropped out, customer service was rigid in their interpretation of the rules, ie, they require 2 weeks notice to cancel a line and are unable or unwilling to stop any calls being made from the line while the cease is in place.
Ask to speak to a manager and you will be told someone will call you back in 3/5days.
I would recommend that everyone stays well away from this company as they clearly have no idea how to run a business.
- Location
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- Location
- Bristol
- Reviewing
- Post Office
- Date
- 2019-12-10
- Location
-
- Location
- NotOnPostOfficeWifi
- Reviewing
- Post Office
- Date
- 2019-12-09
- Comments
-
Ab so lute ly awful! I have never witnessed internet as bad as this. Aol dial up was better in the early 2000’s !!!!!!! Trash trash trash trash hahaha dont waste your time or your money. You defo get what you pay for and thats next to nothing hahahaha. Company needs to focus on delivering letters, not dead internet. Go **** yourselves post office ********!!!!!
- Location
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- Location
- Mansfield Nottinghamshire
- Reviewing
- Post Office
- Date
- 2019-12-08
- Comments
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AVOID !!!!!!!! AVOID!!!!!!! AVOID!!!!!!
Please Please Please do NOT choose this appalling post office broadband if you value your sanity. I have NEVER in all my life been so stressed with broadband! I sometimes work from home and I left Talk Talk who I thought were shocking. If I could give you -0 stars I would. I have lost track of how many times I have called customer services as broadband is SO slow under 1mps and I have to keep reconnecting ever 2-3 mins and so far today 10 mins to open my emails! I’ve had new routers, engineers booked in and never had an appointment, I travel with work and cannot sit at home all day waiting for you to sort it out!! I cannot wait for this contract to end. Post Office you should be ashamed of yourselves. ENOUGH IS ENOUGH!!.
- Location
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- Location
- SW Wales
- Reviewing
- Post Office
- Date
- 2019-12-08
- Comments
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Avoid at all costs.
Constant drops in speed make streaming tv impossible. I have been in dispute with them for months but they keep giving alternative reasons for it. I will be so relieved when my contract ends. This experience was been terrible.
- Location
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- Location
- Coventry
- Reviewing
- Post Office
- Date
- 2019-12-05
- Comments
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The service is borderline criminal, the internet stops every day with zero signal..this happened since day one. Im now a few months in and have got used to it..the signal stops for around 3 -8 minutes and then is very poor..usually under 1mps.for about 30 mins then back to normal. They state they can not gaurantee wifi but it still fails with laptop plugged in. Support is poor and used to be with sky without any issues ...i just decided to go a bit cheaper and paid hugely. I CANT EXPRESS HOW MUCH THIS IS FRUSTRATED ME and i may just pay to leave as i cant work from home any more.avoid this service at all cost.
- Location
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- Location
- Sunderland
- Reviewing
- Post Office
- Date
- 2019-12-05
- Comments
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Left talk talk to go to post office broadband worsed mistake l ever made the payment is cheap £15.90 a month but overall had no broadband connection keeps dropping out at least 6 times day might as well not have broadband at ALL
- Location
-
- Location
- Reviewing
- Post Office
- Date
- 2019-12-04
- Comments
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Keeps turning off. Really slow and bad. Do not buy it!!!
- Location
-
- Location
- Whittlesey
- Reviewing
- Post Office
- Date
- 2019-12-04
- Comments
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I've had this broadband for a week now and so far very satisfied for the cost.
£15.90 for 15mbps.
There was £60 upfront cost to connect the line. However, most providers charge for this service and believe that BT charge £130
No need for the Fibre option 15mbps is fast enough for everything.
Good value broadband.
- Location
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- Location
- Walsall
- Reviewing
- Post Office
- Date
- 2019-12-03
- Comments
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It does not even deserve 1 star, would give 0 if I could. Late on live date by a week which isn't much but they messed us about and lied to us saying that it would go live day after day.
Once it went live connection kept cutting off and it was still within 14 days cooling off period but apparently they have a small print that says as soon as it goes live you can not cancel.
Phoned to get it sorted but the guy said I need to leave it for 10 days to let itself sort out. I did and barely get 200kb much less compared to what was advertised. Can not even watch youtube on one device.
If you need something reliable go with Sky and if you have money with virgin. It has wasted so much amount of my time. The worst experience I have had with customer services and just the overall product.
- Location
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- Location
- Suffolk
- Reviewing
- Post Office
- Date
- 2019-12-02
- Comments
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Absolute ***** no customer service.
Broadband more off than on.
Can't wait till contract ends
Thought Talk Talk were bad but compared to PO they were lot better.
- Location
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- Location
- Cornwall
- Reviewing
- Post Office
- Date
- 2019-12-02
- Comments
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AVOID!!!!
I was supposed to have my internet up and running over a month ago. The post office have been absolutely useless and unable to get it working at all. They are sending a 4th yes 4th engeneer out to my flat to again try and get it working. They expect me to book yet another day off work so they can tell me the same thing that the other 3 told me. I am going to cancel as this is not on. They have also already billed be for set up and first months payment. Avoid using this broadband company!!
- Location
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- Location
- Coventry
- Reviewing
- Post Office
- Date
- 2019-11-28
- Comments
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This has to be the worst broadband I have ever had!! The service is appalling!! I eat up my phone data as nothing loads and when I complain they simply tell me that I have the service I am paying for and there are no issues.
Do not buy!!
- Location
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- Location
- Belfast
- Reviewing
- Post Office
- Date
- 2019-11-28
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2019-11-27
- Comments
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The worst 'broadband' I have ever had. Avoid at all costs. Don't be drawn in by the low price because you'll still be paying something for a terrible service.
So far since joining I had no broadband for 2 weeks in August, another 2 weeks in September and daily outages since then. Today it's gone down again. And no promised refund of my monthly fee ever came through.
DO NOT GET POST OFFICE BROADBAND
- Location
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- Location
- Stourbridge
- Reviewing
- Post Office
- Date
- 2019-11-27
- Comments
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Post Office BB in 2019 = Appalling line, drop-outs and router disconnecting all the time. Oh and speed typically 1 Mbps (yes one!) 8 weeks to get connected, 5 BT openreach engineer visits since to fix problems and service STILL NOT FIT FOR PURPOSE. If you read about Post office being highly rated, its a claptrap award!!
- Location
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- Location
- Leicester
- Reviewing
- Post Office
- Date
- 2019-11-22
- Comments
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Avoid at all costs, the worst broadband I have had. constant faults, slow speeds. the router disconnects all the time. Complaints are dealt with they claim to have called but haven't. If I could leave zero stars that would still be too high
- Location
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- Location
- RYTON
- Reviewing
- Post Office
- Date
- 2019-11-22
- Comments
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DO NOT waste your time and your money, you would get a better and faster connection if you stood outside your own house with a metal coat hanger,connected to your phone or computer, if you want to have more than 1 browser tab open at a time, this is not for you, no sympathy for any one who still select's this provider, over ANY OTHER
- Location
-
- Location
- THE MOUNT
- Reviewing
- Post Office
- Date
- 2019-11-21
- Comments
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Don't touch it with a bargepole!!
Connection often going wrong just been on to them today ( Thursday)
and been told an engineer might be round Monday or Tuesday So, without net all weekend and expected to have a day off work to accommodate them. Load of rubbish keep well away.
- Location
-
- Location
- hampton wick
- Reviewing
- Post Office
- Date
- 2019-11-21
- Comments
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today i tested broadband speed- 2.7 ...this has to be the worst broadband on the market , post office -total waste of money , not worth even one star
- Location
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- Location
- London e1
- Reviewing
- Post Office
- Date
- 2019-11-20
- Comments
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This is the worst service for broadband. I totally regret getting trapped in this deal. Have had nothing but problems. They are slow to react and don't think it's an issue Internet dropping off a few times in an evening . They have a rubbish router you have to use. The customer service have a weird habit of phoning me in working hours to rather than emailing a reply to an email. Eg a password, by phone? The set up is complicated. I hate everything about post office broadband.
- Location
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- Location
- west midlands
- Reviewing
- Post Office
- Date
- 2019-11-20
- Comments
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Research before you buy. Varying speed very slow buffering etc. Tech assistant suggesting upgrading to fibre at extra cost. I would strongly suggest avoiding the Post office.
- Location
-
- Location
- Bedford
- Reviewing
- Post Office
- Date
- 2019-11-18
- Comments
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I have been a customer for 5 days.
I still have not been connected.
Been lied to on 3 separate occasions by customer services.
Tech support work 8am to 9pm.
If you have a problem do not expect it to be dealt with for at least 24 to 48 hours if you are lucky.
I asked to leave today at 4pm. Tech support asked me to contact them at 7pm for one final attempt to get services.
8.05pm tech support gave up and offered me a new router in 5 working days.
I declined and asked to be put through to cancellation department. They closed at 8pm.
Po broadband are cheap for a reason.
Awful customer services department.
Tech support and website is second rate or worse.
I would give 0 stars out of 5 if I could.
Worst customer experience I have ever had.
Do not go near these cowboys.
- Location
-
- Location
- Barrow In Furness
- Reviewing
- Post Office
- Date
- 2019-11-18
- Comments
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Never even got the broadband connected. Tried to call them but line always busy, so got charged £40 waiting hours to get in touch and still no luck. Went online at work to talk online, got communication so i asked them to cancel my order as they had not connected me yet- they said please contact the call centre again. I laughed considering thats what id being trying to do. P.s. where do you think the extra call charges go to, oh yes thats why they are so cheap......AVOID AVOID AVOID
- Location
-
- Location
- Dorset
- Reviewing
- Post Office
- Date
- 2019-11-17
- Comments
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AVOID, these people are rip off merchants.
Moved from Talktalk because the deal price was good for broadband and landline with calls.
first bill was as expected £19.
second bill £62, apparently mobile phone weren't included. Wasn't happy, its over £300 to get out of the contract or add as I was told on the phone while complaining £2/month additional to include mobiles.
So third bill £40. £19+2 does not equal £40.
Time to complain again.
These please lie, I will be out of this contract asap and will never use them again.
- Location
-
- Location
- Stoke-on-Trent
- Reviewing
- Post Office
- Date
- 2019-11-15
- Comments
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I had always suffered slow broadband even though I have tried several providers. It was always just blamed on my distance from the exchange. Post Office immediately sent an engineer to investigate and found a fault in my main telephone socket and replaced it. Bingo, the best broadband speed I have ever had. Plus when you contact their service team you are connected to a UK based team who you have no problem at all in understanding, happy days.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.