Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.3 stars
  • Customer Service
    2.5 stars
  • Speed
    2.1 stars
  • Reliability
    2.2 stars

Based on 1029 customer ratings since 2019-10-29 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1238 Customer Reviews for Post Office

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Reviewer Location Reviewing Date Ratings
Drops out at least once a day, however speeds good when is working. Awful customer service.
  • Speed
    4 stars
  • Reliability
    2 stars
London Post Office  
I work from home, and lose connection at least once a day. When I contacted Post Office about this issue, they totally misinterpreted my complaint and thought I was complaining that the service was too slow, and simply haven't responded on the issue that I have been having.

Speed itself is generally fine when it's working (which it does >90% of the time), but I cannot recommend a provider whose service drops out at least once a day - often in the middle of important work calls.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Leicester Post Office  
Can't log in to account phoned up 3times to change password still keeps saying details wrong just given up now so frustrated
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Staffordshire Post Office  
This is the worst broadband i have had in past 7 years of being in UK across cities. The broadband was not working for weeks and then it keeps hanging. every week i had to calla nd they will ask me to take actions and it will recover and then next week start over again. The customer service is a lottery someday good someday bad. PLease avoid at all cost.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Zero rating for everything. The worst possible internet connection, and am fobbed off with cut and paste replies that "we cannot identify a problem". I recently lived in Madagascar and the connection and service puts the Post Office to shame. AWFUL!
Aboyne, Aberdeenshire Post Office  
Customer advisor sitting at home are clueless, My go live date i was told to stay home from 8am to 1pm ,I called them by 1pm & was told engineer might have fixed from exchange & I need to wait till midnight than called again in the morning was again given date after 3 days for engineer to come , pathetic service
  • Speed
    2 stars
Crawley Post Office  
Had problems since being with Post office, was told we'd have to pay a hefty charge to come out of contract after weeks of contacting to sort broadband speed and connection, ended up being told best thing would be to upgrade which was more money a month to be then told we were going to be tied into another 12 month contract. Just before the end of this contract I called to inform them we were moving to be told we would be charged to end the contract but we could take it with us, when I called to tell them our moving date I was told we had to sign for another 12 months contract and the price was going up £1.50 per month, roll on next year we'll never be using these again, not sure why it took almost 2 weeks to get us up and running at the new address while we were paying for no service!!!!
Lowestoft Post Office  
After using many broadband providers i am sorry to say post office broadband has been the worst for speed connection and customer service. After almost 12 months i called to say i would not be renewing my contract and told post office about the poor speed and loss of connection, i was asked if it could be improved would i stay. Yes certainly so was put through to someone technical .working from home had to complain about the rapping music as i could not hear the lady. She put the phone down on me before i had fi ished speaking to her. I was asked to put a different filter in the phone socket box which didnt make a difference and when i called back After 2 days to cancel and explained again why i was told that the filter i was asked to put in the socket wouldnt have made the slightest difference and couldnt understand why i was asked to put this in. Thank you to the man who told me this and took my cancellation notice. Now that i have cancelled it seems that the internet is cutting off more than ever and believe it to be due to cancelling. I have never really complained so i think this tactic is not good for future reference.
I strongly advice not to use the post office broadband it may be cheaper but is not very good and bottom of the list of my previous broadband providers
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
GRANTHAM Post Office  
Charged me £40 after my contract expired and I had moved out and wouldn't refund it
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bath Post Office  
Nearly 2 years with postoffice broadband, I can safely tell you its rubbish, modem goes red, no internet, either it's dead slow we keep losing connections message comes up, called them many times, they say no fault found or we fixed it but fault remains like that, AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bradford Post Office  
Post office is absolutely amazing ive had an incredible experience and I left because vodaphone brought me out and I spoke to Muhammad on post office customer service and he was so amazing and I felt at home talking to him what a lovely guy! Thanks Muhammad and thanks post office people who have left bad reviews are absolutely full of .... post office I highly recommended them there really good ans customer service is great 10/10 im sad to leave them.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Didcot Post Office  
Not nearly as fast as majority of other providers. Inept customer service. Spend £5-10 more per month to get something worthwhile. The Post Office is an institution that deserves to fail
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Sheffield Post Office  
Post Office broadband is rubbish my broadband has been off over a week now and no one seems to be solving the problem.The people who spoke to me on the phone were not reliable and I'm very disappointed with the Post Office broadband.
North London Post Office  
I see all of you complaining and I don’t understand, I also got ripped by the post office, I cancelled and sure enough they sent me early cancellation fee, I went on line to the Onbudsman and they had it sorted in two days, no fee to pay and a bonus of one months fee returned
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Rawtenstall Post Office  
The most awful and dissatisfactory customer service team ever. The phone staff clearly suffer from some medical problems since none of them was able to send me my router for over 2 months after I called 4 time! This whole time I was getting cahrged for the service which I could not use due to not having received my router.

When you try to cancel your contract due to their poor and useless service, they try and make it really hard for you and first threaten you saying that it may not even be possibe to cnacel the contract. Then you are promised a refund for the period which you did not recieve any service, but don't get your hopes high, you are not going to see that refund!

AVOID THIS COMPANY!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Manchester Post Office  
When the service was live there was no problem. Connectivity suddenly dropped off and engineers were able to identify it was a faulty hub. Waited for over a month for new parts. Customer services kept promising me but nothing materialised. Still waiting.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Stockport Post Office  
in last month of 18month contract, been paying 19,50 all in incl paper bill, just recieved last bill its 25,97 WHY...
not been able to access anything on TV setup for 4months now no solution offered or found, out of action during lockdown could not get re,imbursed as no access to online complaint, unable to log in when running again, missed cut off time to claim, situation never resolved, completely and utterly useless staff on phone, they blatantly lie you when they cant help and worse still they dont offer to help.
NEVER NEVER NEVER USE
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
wisbech (cambs) Post Office  
Customer service was absoloute joke - passed to three different people to ensure this account was cancelled as they enroll you month to month apparently...paid account in full for year and here i am still paying for a service a dont wish to have...they are now saying that it cant be cancelled for a further 2 weeks and i need to post router back to them???? staff very abrubt...avoid at all cost!.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Lossiemouth Post Office  
Awful... never reached the predicted speeds, not even close couldn't even run 2 devices at once. Closed the account and was advise if I didn't return my router I would charged. I no longer live at the property and no longer have access and I have never been told I have to return a router with any other provider before; especially when you pay for it upfront? Also tried to upgrade due to the package never reaching it's advertised speed and I would have had to sign up for another years term.... and that was NOT happening.
Didn't bother with customer support knew from many reviews it would waste my time but was average when I called to close the account. Online chat is never available and the fact I couldn't close my account online like so many other utilities providers allow you to do now was hard with the hours I work clashing with their call centres more often than not.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Manchester City center Post Office  
Broadband reliability appalling. I'm working from home and it goes off 4 or 5 times a day. Not good when I'm doing wages. I've been having problems viewing my bills online (I use Mozilla Firefox). I was told by a customer representative that you can only access your account if you use Internet Explorer!I wouldn't bother with them - absolute shower
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Isle of Wight Post Office  
Please please please please please please please please please please aviod, useless service provider, useless WiFi, useless modem, useless internet, useless customer service, useless technical support. I don't have internet for a month now, they can't even solve the issue. Not trust worthy, customer service is a bunch of liers and rude gangsters.
Stay away
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kingswood Post Office  
Omy mother pays her bill every month with the post office of voice recording services. My mother is diabled and can not pay it any other way. I live with my mum over her diability which is bad. She had paid her bill 3 weeks ago as she does every month and its on her bank statement i pay for her vi her phone so i no this. And today we had a letter saying she is in debt with this by£105 which i no she is not as i rang the voice service to pay a £158 bill 3 weeks ago and always make sure its paid evety month. I make sure of that and it came up on her bank statement too. And always paid on time. Noy happy with this as now being threatnening to cut of our wifi and phone if we dont contact them asap.
  • Satisfaction
    1 star
Mandfield warsop Post Office  
Absolutely abysmal. Post Office Broadband are actually directly dishonest with you. They tell you there are no limitations. Yet when i tried to use Morpheus and other streaming services - they would not allow me to use it. Um - thatis MY chouce to make. NOT THEIRS!
Secondly, when using my Firestick (i only have this and two mobile phones) and stream my favourite shows/films there - PO Broadband deliberately strangle your wifi, repeatedly interrupting your viewing, slowing it right down and causing problems with buffering, ie: no buffering at all, even if you leave it for 5 minutes.
They are sneaky, dishonest and underhanded. The internet speed also mysteriously slows right down, if you are late paying your bill.
No company should have the power to do this. This infringes on consumers' personal greedom of choice and it's disgusting.
But many companies do do this, lying to consumers that they have no control, which is utter horsefeathers.
I am in the process of reporting this to Ofcom and to Watchdog. Others should do the same.
Post Office is as bad as EE!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Pl253ph Post Office  
Worst broadband we have ever had. Customer service is terrible. No interest in trying to address issues. Does not achieve anywhere close to average speed we signed up to. They get around it by claiming the speed will be achieved if you attach device you are using to router with an ethernet cable. Totally impractical with young children. It is so bad we just rely on mobile data. Avoid post office internet at all costs!!!! TERRIBLE!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Banbridge Post Office  
Best broadband provider and service ever! Stay well clear! It is unreliable, inconsistent and slow. On the website they specified a 4-8/Mbps download speed for our package: it hardly ever even reaches the 4/Mbps level! Sometimes, for many consecutive days it stays well under 3/Mbps. The worst part is that the connection keeps dropping out EVERY SINGLE DAY, at least 3 times a day! When I contacted them about these issues, it took them a week to respond and even then it was an automated email, saying that I should try to restart my router and sit closer to it! Like I have not tried that before a thousand times...Both their broadband and customer service is absolutely horrible, I can't wait for my contract to end and switch to another provider! Under no circumstances give your money to this company, please!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Salford Post Office  
WORST WIFI EVER. Never works. Can not stream a single episode without consistent buffering. It drops out atleast 5 times a day. Never works in the evening. Often not even enough to send an email. We have rung post office countless times and they always just say it seems to be working fine to them and there is nothing they can do. Counting down till we can change provider. Avoid this wifi. Absolutely terrible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Post Office  
If I could give this broadband no stars I would. Definitely the worst WiFi ever. Unreliable is definitely the only way to describe it. We have had problems for months. And when we try to get it sorted the customer service team tell us sorry but that's about it. We loose WiFi every night between 8-10 and are told that that's because it's a peak time, but that shouldn't matter, oh and they are also bumping the price up to 37.99 which is a joke, we got this service because it was a bit cheaper and meant to be reliable but it is a joke of a service. If you connect too many devices (more than two) the whole thing shuts down. Do not use this service you will be ripped off
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Please avoid, total useless company, customer service are shocking and rude. They will disconnect the phone while you talking. I had my post office broadband modem just for decoration.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Tadworth Post Office  
Not fit for purpose. For months I have complained of a speed close to 50kB. Totally unusable. The answer from them is, we can't find a problem. It is obvious to me that the line is being throttled, and they don't know the difference between bit or Byte.. Retired network engineer.
Aylesbury Post Office  
Worst broadband ever. Disconnects randomly at least 5 times a day. Been a nightmare whilst trying to work from home. Complained to customer service who claimed there was no fault. Bizarrely then started to improve and only disconnecting 2-3 x day, before we informed them that we were not renewing when the contract was up, for it to be worse than ever. Been a nightmare for a year. Absolutely avoid avoid avoid avoid avoid!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chesterfield Post Office  
This broadband must the most ******** broadband in the whole world. Don’t waste your time even thinking of getting PO broadband. I rather use my phone data than use the PO internet. It is a waste of money and time.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Tottenham Court Road Post Office  
Absolutly the worst broadband service i have ever come accross. Internet never works. Cannot wait till this contract is over. Aviod this company there useless
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham Post Office  
Biggest load of rubbish l have ever paid for.goes off at least 10 times a day.post office are taking money under false pretenses for this service.had to buy a pay as you go Wi-Fi dongle.to get a decent service.which is excellent by the way.so now paying twice.can't wait to get rid of this post office crap.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle Post Office  
Dreadful speed. measured over several weeks and only got 3.5 mbs instead of promised 11mbs. Drops out quite often. Customer Services open a ticket when you report it but do nothing and do not reply. Absolutely dreadful. Avoid at all costs.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Melbourn Post Office  
I am totally disappointed with this service at the time I terminated my contract, I sent the email requesting to terminate on the contract end date and received an automated response. I then went on with another service provider. Received email asking to pay £29 two weeks later and customer services said they didn’t receive the email. Therefore have to bill me till mid September. I then asked to speak to a manager and was told to send the original email again and they will produce the final bill backdating from the when I gave the notice. So the final bill would be for few days charges.Two weeks later I’m being chased again asking to pay £29 outstanding bill, once again spent my Saturday dealing with the customer service and sorted the final bill for £3 and even paid it off, I specifically told that I don’t want to receive any more phone calls and couple of hours later again I’m receiving a call asking me to pay £29. I again wasted my time trying to call and told to ignore the call, really nasty experience and I will never use this service again or recommend it to anyone.
  • Satisfaction
    1 star
London Post Office  
I am totally disappointed with this service at the time I terminated my contract, I sent the email requesting to terminate on the contract end date and received an automated response. I then went on with another service provider. Received email asking to pay £29 two weeks later and customer services said they didn’t receive the email. Therefore have to bill me till mid September. I then asked to speak to a manager and was told to send the original email again and they will produce the final bill backdating from the when I gave the notice. So the final bill would be for few days charges.Two weeks later I’m being chased again asking to pay £29 outstanding bill, once again spent my Saturday dealing with the customer service and sorted the final bill for £3 and even paid it off, I specifically told that I don’t want to receive any more phone calls and couple of hours later again I’m receiving a call asking me to pay £29. I again wasted my time trying to call and told to ignore the call, really nasty experience and I will never use this service again or recommend it to anyone.
London Post Office  
I've used broadband for last 12 months excellent value for money going for 2nd year no issues
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
York Post Office  
I don't even know where to start. We previously had to upgrade as the original deal we were on was absolutely useless and so slow. We then moved house and organised to have our internet transferred over. Supposed to be an easy switch. The day it was supposed to come on and it never did. We had no internet (whilst we're all WFH) for almost two weeks. During that time, they would tell us an engineer was coming on x day, we would wait all day for them and they would never show. We would call and they would just say oh sorry, it was never guaranteed, he's coming tomorrow. That happened three times. They sent a guy who came for 5 mins and said he couldn't do anything and we would need someone else. Eventually a lovely engineer came, said that clearly the guy sent before hadn't tried even the most basic tests. He was brilliant and was the one amazing part of this. Got our internet back up and running. Then, as well as not offering a refund for the time without internet, we have now been charged for £12 worth of phonecalls despite not having a home phone (which the engineer could confirm). We told them it must have been the engineer who was testing the line and they said 'yes, we can see on our system that the calls were to our engineering department'. However, they will not remove the charges and they have told us that we need to BUY a phone to check. SO RIDICULOUS!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
London Post Office  
I lose connection daily, at least half a dozen times a day, I have had 2 live chats which were no help at all as both times they did a check' on the line and both times claimed no problems with line, I have done everything they suggested,still the disruptions continued, I sent them an email to complain,I received an automated please allow 5 working days, this was 2 months ago, no email, letter or phone call, terrible service and no customer support
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Post Office  
I’m not one to ever leave reviews neither good or bad ever as I just simply do not find the time but post office have left me with a lot of time to right this one and they do deserve it.

So I live in a student house share with my friend and the agency told us to order which Wi-Fi we want (didn’t really want Post Office anyway was just the only one with a 12 month contract). We ordered this in the middle of July OVER THE PHONE as we were told it would be approved much faster this way and that we would have it a few days earlier than we would if we did the application online. However, this hasn’t been the case. On the phone we were told that we would receive our box around July 28th-30th which we did and that the to live date would be August 5th. We were on holiday from August 1st-8th and we came back to Wi-Fi but it wasn’t the one we ordered (fibre) they gave us the standard. We received an email from them saying that the engineer couldn’t hook up the fibre broadband and that they’ve compensated us in the meantime with the basic standard which we thought was okay but they didn’t give us a reschedule date.

Only 6 days after being back on Friday the 14th the basic standard Wi-Fi stopped working so we rang up to ask what was wrong and it turns out they sent an engineer out to sort the fibre broadband out for us but instead again couldn’t and also disconnected the basic standard by mistake, we immediately asked when could somebody come and fix this as we have student needing to do work and others working from home during the global pandemic but they wouldn’t give an answer they said they would call on the 19th with an update. This was our “compensation” from them and they took it away from us and still to this day haven’t sent someone back just to reconnect one line. On the 19th they called and said they had no update so I argued with them on the phone as by this point a member of the household had lost their job due to not being able to provide their work to their boss. They rang us again later that day only then to say they can book an engineer out for 26th-28th and asked if we would prefer morning or afternoon slots and we said afternoon.

Yesterday the 20th they left us a voicemail to say they will be coming tomorrow Friday 21st (today) between 8am and 1pm which IS THE MORNING SLOT so at last minute some of us have moved our schedules around to ensure we are in as they need access to the property BUT THEY NEVER SHOWED UP! The account holder has rang up to ask what is going on and a member of the household has been sat on the sofa from 8am-1pm staring at the walls due to not being able to at least watch Netflix (we have no signal in the house so can’t even watch live TV either or go on our phones which Post Office know this) and wasted their time and rescheduled a job interview due to loosing previous job as not being able to provide work for their boss! It’s outrageous. The man on the phone has come back to say they need to reschedule for Monday yet it was them that rescheduled only late last night and haven’t even had the decency to let us know that he won’t be coming today.

Worst part of it all is that we have letters and emails saying the go live date is the 5th of August and it will also be recorded from the voice call and they are trying to lie and say that it intact isn’t until almost 2 weeks after!

Every time we have called it’s been very poor customer service, sometimes they don’t say anything probably because they know they are in the wrong and don’t know what to say.

I understand it’s a global pandemic but the way they have dealt with the situation has been extremely poor, if they dealt with it better I would have understood. They’re excuse was that we are not priority which is damn right rude to say to their PAYING customers.

Never again will I go with Postoffice nor do I recommend them to anyone especially if you are in Birmingham.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham Post Office  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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