322 Customer Reviews over 9 pages
-
- Location
- Leyland
- Reviewing
- POP Telecom
- Date
- 2024-04-04
- Comments
-
Shocking company. Been billing me for a number I've apparently been dialling from my landlines. Who has a landlines these days I don't even have one in my house, they can see I've never received an inbound call or any other outbound but still won't investigate it want me to do everything. I pay £60 for an engineer or need ti buy a landlines to plug in for them to call it, ask them why it needs me to plug in they could just call the number now if someone answers it isn't me therfore a crossed line no that's too much effort for then stay away don't stress yourself out avoid PopTelecom at all cost, Update 01/04 - Pop telecom confirm I'm not making the calls but won't remove the charges and will allow them to continue each month until I agree to a possible £150 fee which I may or may not have to pay even though they confirm I'm not making the calls Update 04/04 I cancelled my DD and paid my bill except the call charges they confirm isn't mine now they restricted my account DO NOT USE THESE
- Location
-
- Location
- Eastbourne
- Reviewing
- POP Telecom
- Date
- 2024-04-03
- Comments
-
Literally a bunch of criminals. Couldn't supply working internet for months and when I decided to use a more reputable company they tried to charge me for 18 months when they never even managed to get it working. They've broken GDPR by giving my data to other companies without my consent and are in BIG trouble with the ICO.
Company is nothing but a family of theiving criminals.
- Location
-
- Location
- Tonyrefail
- Reviewing
- POP Telecom
- Date
- 2024-03-29
- Comments
-
I've been locked into contract and paying for nothing basically
- Location
-
- Location
- Hounslow
- Reviewing
- POP Telecom
- Date
- 2024-03-28
- Comments
-
Worst company my contract was for £22.99 but first 2 month I was charged £28.49 then 3 months I was cahraged £24.95 4th months I was charged £30.65 I still have another 14 months to go with them my bill from £22.99 went £30.65 in just 4 months when I ask to talking to a manager they say maneger is not available
- Location
-
- Location
- Radstock
- Reviewing
- POP Telecom
- Date
- 2024-03-28
- Comments
-
Price increases from 20£ to 29.60£ in just few months. Speed not as promised
- Location
-
- Location
- Eastbourne
- Reviewing
- POP Telecom
- Date
- 2024-03-25
- Comments
-
Over the years I've used many different ISPs, they all have problems sometimes and thats fine. POP telecom have been by FAR the worst ISP I had to use. Constant disconnects, long downtimes where internet just didnt work, poor customer service, slow speeds when it did work. After a month of them doing NOTHING about it all and blaming me and my equipment I left them and switched to BT. How strange that i had full speeds, no disconnects or ANY problems with BT using the same equipment.
Overall, the company is a cowboy outfit. They either don't know what they're doing or they're actively not doing anything and just taking peoples money.
Would never use this company even if it was the only choice.
- Location
-
- Location
- Kent
- Reviewing
- POP Telecom
- Date
- 2024-03-13
- Comments
-
My advice don't choose poptelecom as your service provider. On a number of occasions my land was not working yet they took full land line monthly charge. Internet keep disconnecting yet no discount on monthly charge when this occurs
Now I'm leaving my contract ended they insisting that I have to give 4 weeks notice and I have to continue paying them for four weeks, plus I have send their receiver box to them at my own cost if I don't they will charge me £76. Pure robbery you stuck between a rock and a hard place
With poptelecom. You have been warned
- Location
-
- Location
- Campbell place
- Reviewing
- POP Telecom
- Date
- 2024-02-13
- Location
-
- Location
- Birmingham
- Reviewing
- POP Telecom
- Date
- 2024-02-08
- Comments
-
What a load of rubbish was with them for 1 month over Christmas got no Internet over Christmas and new year tried phoning wasn't open till first Tuesday in January..told them I'm cancelling it.and goin else where..just got bill of debt company for 796..can't pay we take it away.....DO NOT GOT WITH THIS POP COMPANY THEY ARE CRAP..NOW IM IN DEPT FOR 796 BECAUSE OF 1 MONTH I WAS WITH THEM BUT INTERNET WAS NOT WORKING FFS
- Location
-
- Location
- Birmingham
- Reviewing
- POP Telecom
- Date
- 2024-02-06
- Comments
-
I can honestly say this is the worst company I have been with.
I’ve almost lost my work from home job due to pop telecoms terrible service.
My WiFi has not been working properly and they are yet to fix this.
When trying to get through you get cut off after being on hold for ages.
I have asked for a complaint to be opened and ignored.
- Location
-
- Location
- Randolph
- Reviewing
- POP Telecom
- Date
- 2024-01-26
- Comments
-
Steer clear of this outfit. Was already with Pop but out of contract. Wanted tp upgrade to full fibre, but decided to switch to BT/EE for this as Pop price not competitive. Pop then rang with cheaper fibre package so agreed to stay with them. New router was not sent despite repeated reminders. Fibre not installed on scheduled date, but landline and broadband disconnected a day later. Pop refused to help reconnect. Had to resort to PAYG phone. No response to emails from PoP. Just a bill for the next six weeks. I have cancelled my direct debits and fibre installation with Pop and switched to BT/EE.
- Location
-
- Location
- Yorkshire
- Reviewing
- POP Telecom
- Date
- 2024-01-22
- Comments
-
I will be complaining to Martin Lewis website from where I got a cheaper deal. It didn't run smoothly as I was charged more than the deal I signed up for. I spoke to them and they assured me it was because I wouldnt be charged in December which I wasnt but come Jan I saw an email informing me they would be taking 23£ this was due to 2month free period of whatever so I checked my D.Debits to find beginning of Jan 32£ was taken not the deal of 18.99 now they say I owe them 23£. I will be complaining to whoever regulates these charlatans. I will be also warning others on social media. This is theft.
- Location
-
- Location
- Reviewing
- POP Telecom
- Date
- 2024-01-22
- Comments
-
What can I say, pop telecom filter their own trust pilot reviews, awful awful, currently in a complaint with CEDR, mis sold broadband package and have been taking way more from my account, with a mediocre response from customer service, saying they have sent emails they haven't, charging for direct debit when they broke contracts taking more than what was agreed, small family company run in essex, they get it though, they know what their doing, pushy sales people
- Location
-
- Location
- Birmingham
- Reviewing
- POP Telecom
- Date
- 2024-01-15
- Comments
-
Avoid this horrible company. Similar experience to reviewer Rebecca's and good luck to her with her complaint to CISAS - that worked for me.
- Location
-
- Location
- Isle of Wight
- Reviewing
- POP Telecom
- Date
- 2024-01-09
- Comments
-
Glad to be finally out. Router frequently needed to be reset. Customer service very poor - insufficient staff for the number of calls?
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2023-12-28
- Location
-
- Location
- Tring
- Reviewing
- POP Telecom
- Date
- 2023-12-23
- Comments
-
Wish i have read thru the reviews before i signed up 18 month contract. Only chosen them as they were £1 cheaper than my current one.
Agreed £18 but all my bills comes over £26 extremely bad wifi service, constantly disconnect on my phone. Seriously thinking to end my contract early dont mind the cost. Cant download or watch anything on my phone. Have to restart rooter 10 times a day still no good.
- Location
-
- Location
- England
- Reviewing
- POP Telecom
- Date
- 2023-12-15
- Comments
-
IMHO a bunch of ***** from Essex. They advertise "a basic plan to get your e-mails" but don't say that you have to keep your existing e-mail provider. It's like an ice-cream seller pedalling his tricycle down the prom calling "get your ice creams here!" but not telling you that you have to get your ice creams from your usual shop and give them to him so he ca sell them back to you.
Customer service is 100% useless. I cancelled my contract but they are still trying to do me for £466.
- Location
-
- Location
- Bradford
- Reviewing
- POP Telecom
- Date
- 2023-12-08
- Comments
-
Appalling service. I am now on my 4th call to their 'customer services' and am still unable to attain a resolution to a very simple issue.
- Location
-
- Location
- Oakham
- Reviewing
- POP Telecom
- Date
- 2023-11-21
- Comments
-
I rue the day I ever came across this dreadful company. They are useless. I went through what we used the broadband for, explained how important the phone line is as we have no broadband coverage in our village and my father is terminally ill. They left me for 5 days without incoming calls. I have a non existent broadband that they blame on Openreach but they are still not reaching the minimum broadband speeds and we are achieving 0.01mpbs. They will not give me a deadlock letter and only want to sell me a highere value package! I have proof of all of this. Totally shambolic, avoid like the plague.
- Location
-
- Location
- Alton
- Reviewing
- POP Telecom
- Date
- 2023-11-15
- Comments
-
Very rapid response to phone call. Very polite and helpful agent. Have yet to try the actual broadband but as it is the same OpenReach line as before there will be no difference in service, which was fine. Would recommend because price is good and router is also highly rated
- Location
-
- Location
- Birmingham
- Reviewing
- POP Telecom
- Date
- 2023-11-08
- Comments
-
AVOID THIS COMPANY! Wish I'd read the reviews before trying to move to them. They are incompetent, aggressive, persistent and harassing. Do not touch with several bargepoles.
- Location
-
- Location
- Stoke on Trent
- Reviewing
- POP Telecom
- Date
- 2023-10-29
- Comments
-
Disgusting treatment by Pop Telecom
I tried to cancel my current contract before it was due to end but Pop Telecom automatically signed me up to a new contract without even accepting my cancellation on the old one.
They have since charged me direct debit at £10 above what I was paying for the same service.
After lengthy conversations I have received no apologies for their supposed loss of the initial cancellation I filled in.
I have now been charged at the new rate and told this will continue until I stop the direct debit.
Disgrace with no contact or advisories as to what was going on.
Tragic customer service - avoid.
- Location
-
- Location
- Chadwel
- Reviewing
- POP Telecom
- Date
- 2023-10-25
- Comments
-
Worst and unprofessional company.If it was in my hand I would give POP telecom negative 100.I decided to moveI to another customer because of pop telecom worst services, Internet quality and after many compaints, we gave them notice period of one month but they immediately cut our connection and left us without Internet for a week because we could not find dates with new provider and noone called from POP telecom for apologies. We were with this ship company for 5 years.
- Location
-
- Location
- Warwickshire
- Reviewing
- POP Telecom
- Date
- 2023-10-21
- Comments
-
Wow where to start. I ordered this service for my grandmother who is 93, it's not about the Internet for her but we need the phone line as this is her lifeline. We picked this package as calls were included and I order this on 8/9 with services transferring and going live on 9/10. The router turned up on the day, and after connecting it all up we realised that she could make outgoing calls but could not receive incoming calls. Also at this time she was very ill with covid and connected to a local authority red button service which she couldnt use. After speaking with pop for 4 days on the bounce they then said that it was an issue with porting her number and the issue had been raised with bt openreach, I then called everyday for another 3 days when they told me the number would port on 19th although they knew this on 13th but didnt inform me until the 16th when I called them (everyday I received a text message telling me they were working on the fault and would update me but this never happened).. Still leaving us unable to call in and check in on her. She has had to call us on our mobiles to check in and tell us she was ok. However this 18 month contract we are in now states that only landline calls are included but this was not stated when i signed up. I have put a complaint on with pop telecom and they replied telling me we can't come out of the contract and would need to pay off the balance (this will happen over my dead body) I told them I was going to file a complaint with ofcom and the ombudsman, then this joke of a company called my grandmother (who is hard of hearing and still ill) trying to coerce her into agreeing to drop the complaint when the know they should be dealing with me directly, luckily my cousin was there at the time and told them I was dealing with it and no we were not dropping the complaint. (This left her flustered and a scared). We have also had to take shifts staying with her whilst she had no lines on our days off as she really was ill and isn't to good now. After all this they have had the audacity to send me a bill for over £70 for call charges not just for mobiles but also landline calls which should be included (weve only been with them for 2 weeks). They said they'll revise this but 4 days later no new bill!!
I will be detailing a full complaint with all the extras over the weekend and give them 8 weeks to respond as we have to, I know there will be no resolution. I am then going to take my complaint to the ombudsman for compensation for the whole price of the contract and extras which I will then use to payout this contract so we can leave. I will also be complaining to anyone else that will listen cicas ofcom etc as these people should not be allowed to trade.
They have no duty of care, constant fobbing off terrible customer service, scaring the elderly so please avoid pop telecom like the plague.
- Location
-
- Location
- Essex
- Reviewing
- POP Telecom
- Date
- 2023-10-16
- Comments
-
Utter shambles before they've even started.
They got the go live date wrong, then on the new date they gave me, my previous supplier cut the service and Pop didn't take over. They blamed Openreach for a problem which was absolutely fine until the previous supplier ended their service - bit of a coincidence?
I've been 5 full days with no internet or landline with no light at the end of the tunnel.
Still blaming Openreach for what is fairly apparently their fault.
- Location
-
- Location
- Warwick
- Reviewing
- POP Telecom
- Date
- 2023-10-04
- Comments
-
Told me router was faulty but when changed to another company they wanted it back as it's their property or they will charge £80. It's not clear when you pay £10 at beginning of contract it's for the postage only not the router.
- Location
-
- Location
- Rct
- Reviewing
- POP Telecom
- Date
- 2023-09-02
- Comments
-
Worst thing I've ever done was switching to Pop com.
Images on my phone wont load and no apps on tv at all loading.
Buy cheap..buy twice
- Location
-
- Location
- Romford
- Reviewing
- POP Telecom
- Date
- 2023-08-25
- Comments
-
Diabolical. Don't touch this company with a barge pole. No customer service and will charge you random amounts. Terrible broadband.
- Location
-
- Location
- Blackpool
- Reviewing
- POP Telecom
- Date
- 2023-08-19
- Comments
-
I left this shambles of a company after 3 and half years as the broadband was constantly disconnecting and freezing. 2 and half years later they have contacted me to say I still have an outstanding balance and it is being passed to debt collectors (£51.98) my account was fully up to date and they are trying to charge me for a month that I was actually using talktalk broadband! Avoid at all costs absolute shambles of a company and con artists!!
- Location
-
- Location
- manchester
- Reviewing
- POP Telecom
- Date
- 2023-08-16
- Comments
-
Awful company to deal with who are ok to throw their T&C's at you and charge you for everything but a real lack of response when it comes to actually helping the customer.
avoid avoid avoid
- Location
-
- Location
- Essex
- Reviewing
- POP Telecom
- Date
- 2023-08-14
- Comments
-
Been with this company 6 months
Great broadband, great service
- Location
-
- Location
- Northumberland
- Reviewing
- POP Telecom
- Date
- 2023-08-01
- Comments
-
Don't Use This Company!!!
They offered me a cheaper deal to stay with them but I wish I didn't.
Had continual line faults with no internet.
They then charged me £192 for a call out which only required a £1 cable to be changed.
Don't be fooled by their lower costs - value for money can be found with ANY other reputable company!
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2023-07-27
- Comments
-
DO NOT USE
You may be lucky and get an okay service. However if you are one of the many who are unable to connect and they can not resolve the issue you will be charged £100+ cancellation fee. Even if the fault is not with you and you never receive any broadband connection.
Disgusting excuse for a broadband provider
Not worth the risk
- Location
-
- Location
- South East
- Reviewing
- POP Telecom
- Date
- 2023-07-25
- Comments
-
No stars. Friend has phone only for years & pays average £45pm. No monthly bills. Ceased contract 20/6/23 as moving. Now receiving bailiffs letters re debt of £139. Phone calls to Pop say a/cclosed,& no debt as passed to bailiff. But can't tell her where debt arises. She is 75 & sick with worry being threatened with court by bailiff. Pop keeps saying emails will be sent to bailiff to take her off their list as No debt, but bailiff said emails tell them to pursue.
- Location
-
- Location
- Bristol
- Reviewing
- POP Telecom
- Date
- 2023-07-25
- Comments
-
MONEY GRABBING and AGGRESSIVE. You think you have a good deal then they add on extras like landline assurance and router assurance. My 18 month fixed price contract ended 30 September 2022. Due to issues with their service (that’s another story)I decided to move to another supplier. They were informed of this on 8th September. On 28th (2 days prior to contract end) I received an email
“We have noticed that you have failed to return your equipment after the end of your contract as per our terms and conditions. This equipment is the property of POP telecom and as such needs to be returned.
Please arrange the return as soon as possible to avoid being invoiced for the equipment that is outstanding.
If you do not return the equipment within 14 days we will invoice you for the value of the equipment.”
The equipment was returned and I heard nothing until last week (late July 2023) when I received a “Letter Before Action” which read
“Despite all attempts to contact you by letter, email, text and telephone you have chosen not to pay the outstanding balance on your account totalling £30.05
Failure to bring your account up to date will result in your account being passed to our collections agency DCBL as seen on ‘Can’t pay we’ll take it away’ to pursue the outstanding balance and the contract termination charges. You will be liable for our costs plus the costs of DCBL.”
I have never received an invoice for this amount.
I contacted them to ask for an explanation. They say the charge is for not giving them 30 days notice. I have asked them for a full breakdown of all the attempts to contact me and when their records say they were advised of my termination.
Since starting to type this I have received an email stating they will write off the charge as a gesture of goodwill.
- Location
-
- Location
- North West
- Reviewing
- POP Telecom
- Date
- 2023-07-01
- Comments
-
UTTERLY CRAP
Do not go near them!
There services are diabolical
They lie “recorded”
They steal “from your bank account “
Customer services is anything but
Complaints don’t waste your breath
They constantly hound you 12 plus calls per day
Suffering mental issues so there sending the Bailiffs for there mistake
- Location
-
- Location
- Romford
- Reviewing
- POP Telecom
- Date
- 2023-06-15
- Comments
-
Disgraceful customer service
Cut off my internet for weeks
Won't let me complain
Tried to bill me even though I was not in contract
- Location
-
- Location
- Fordingbridge
- Reviewing
- POP Telecom
- Date
- 2023-06-13
- Comments
-
Signed up for a 12 month contract for Broadband with Pop Telecom, when they increased my price by 14% at the end of my contract i asked them to review pricing and they said I could not until the end of my 18 month contract, which I had never signed up for! They are ignoring my emails showing proof of 12 month contract and being ignorant and condescending at every opportunity. Avoid at all costs, go to plus net instead which is where I intend to switch to this week. Speaking with ofcom to resolve this as well.
*update* I cancelled the renewal mentioned below, and now POP have sent an email demanding nearly £600 to exit a contract I'm not even in!! Utterly outrageous, avoid at all costs.
- Location
-
- Location
- Dunfermline
- Reviewing
- POP Telecom
- Date
- 2023-06-05
- Comments
-
Mum signed up and was due to go active 22nd may, they started debiting her account from April saying she went active on 9th May (but didn't dispatch router until date of activation (22nd may) she's now on her 3rd faulty router and 4th openreach visit (2 of which were accompanied by supervisors) post office said error in scanning the barcodes for return of the faulty equipment (provided directly by pop telecom) company refuse to let us cancel, refuse to refund setup fee or subscription fees for never having had a service since they took over on 22nd. Have requested deadlock letter which they refused to issue (in writing) even though they are members of the adjudication scheme and must provide when asked so now ofcom can't intervene for 8wks. Avoid like the plague
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
POP Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and POP Telecom.