1,017 Customer Reviews over 26 pages
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- Location
- Cheshire
- Reviewing
- Origin
- Date
- 2018-01-24
- Comments
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Dreadful company.
Internet is down/slow more often than working.
Can't get through on the phone unless you're prepared to spend upto an hour on hold.
Staff are clueless unless you have a standard question and are argumentative.
Billing department haven't a clue what they're doing. They 'lost' my bank details 6 months into contract and cannot explain why they've now taken a 'First payment' in the month my contract is due to expire (thankfully) and are arguing the expiry date. (Jan to Jan i 12months in my book, in theirs it goes beyond to August ?!)
I can't wait to be rid of this bunch of monkeys.
- Location
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- Location
- london
- Reviewing
- Origin
- Date
- 2017-02-15
- Comments
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I have only been with them for a month and they are the worst for customer service.
The broadband speed and switch happened smoothly and no problem so far (touch wood).
the issue i have had is:
i paid upfront for the year but they still have taken out direct debit for the first month.
I have emailed the billing email address - no response
i have emailed the complaints form which promised 7 day response - no response.
i tried chat - it states wait time as 1 minute but theres no one there.
how can they win awards for best provider etc?
i plan to complain to the ombudsmen but i have to wait 8 weeks since i first complained. i suggest this as the best course of action for everybody who has problems because if everybody complained - then they have to take notice of us, the customer, as a collective.
They are new - and i think taking to social media and complaining through the regulatory body as the most effective course of action.
- Location
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- Location
- Bristol
- Reviewing
- Origin
- Date
- 2018-01-18
- Comments
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Origin broadband is rubbish it said my line could do 70mbs was only getting 15 , they lie they steal no wonder they are cheap I gone with a small company they are great
- Location
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- Location
- WIGAN
- Reviewing
- Origin
- Date
- 2017-05-28
- Comments
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terrible customer service and can't access account, due to faulty portal?
- Location
-
- Location
- Scottish Borders
- Reviewing
- Origin
- Date
- 2020-06-09
- Location
-
- Location
- Glasgow
- Reviewing
- Origin
- Date
- 2019-12-19
- Comments
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I was promised 11mbps for £17.99 a month which was ok for a single guy thats two months now highest its been is 6mbps today was 4.28mbps. I feel duped and silly but what can i do its depressing as they said its within their estimates so can't raise slow connection issues. Avoid You will be lied to lots of drops in service too.
- Location
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- Location
- Chelmsford
- Reviewing
- Origin
- Date
- 2021-05-20
- Comments
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Of all the isp providers i have used this iS by far the worst by a country mile. Look very closely at cancellation on their T&C. The routers are either from a boot sale or from a previous failed provider. I never received not one second of WiFi from go live for 8 days so I cancelled. I received a bill for £413 x 18 months. I lodged a complaint. Whilst with the ombudsman origin sent my details to a debt collection agency. With intimidating and threatening texts. Customer service is totally absent. So Please please avoid this company. Stick to the bigger companies.
- Location
-
- Location
- Reviewing
- Origin
- Date
- 2023-12-25
- Comments
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Frankly, poor in every aspect.
They don't give automatic compensation in line with Ofcom's guidelines, so why would you go with a company that behaves like that?
Poor speed of less than 10Mbps, drops out too often and takes a week before anyone fixes it.
- Location
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- Location
- Dorset
- Reviewing
- Origin
- Date
- 2024-01-25
- Comments
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Previously with SSE and everything was fine.
Now with Origin and they're simply appalling in every respect.
Will be leaving.
- Location
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- Location
- Shrewsbury
- Reviewing
- Origin
- Date
- 2019-12-18
- Comments
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Been a customer for 3 years live in poor reception area but fibre is brilliant customer service excellent price of package competitive would recommend
- Location
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- Location
- Cheshire
- Reviewing
- Origin
- Date
- 2017-08-10
- Comments
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Customer service appalling. Portal not accessible - usernames don't work and email resets don't either. Try ringing and expect a very long wait.
I have now made over 10 attempts to change something as simple as the bank account the direct debit comes from and still not achieved anything.
Awful service and very frustrating as a customer.
I am now just going to cancel the existing DD and assume they might call me when they don't get their money!
- Location
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- Location
- Lincolnshire
- Reviewing
- Origin
- Date
- 2023-10-05
- Location
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- Location
- Milton Keynes
- Reviewing
- Origin
- Date
- 2017-06-30
- Comments
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Probably the worst provider I've had and regret moving to them. If you can get through to customer service, they're pleasant enough and are keen to help. My connection randomly drops out which can be really inconvenient. As soon as my contract is up, I'm totally out of here.
- Location
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- Location
- York
- Reviewing
- Origin
- Date
- 2018-10-22
- Comments
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I was with Plusnet but they had put the price up again, I suppose it was a BT thing as they are owned by BT so I was looking for a cheaper provider, this is when I came across Origin at £24.99 a month for their Max service. As I was getting 52Mbps from PN and the only thing changing was my payments I decided to take the plunge. The price seemed too good to be true and so it seems I should be getting over 50Mbps as I was with the other 2 providers.
My moving date was the 4th October and so it went OK they kept to their schedule, I got a text to say I could connect so did. I did a speed test to see how my speed was and got a shock 37.2Mbps I should be around the 50 mark I thought nothing of it it might be their start speed and they up the speed until the line drops constantly then lower it down a bit but I was using their excuse for a modem router the DSL-N16 so just after the 10 day period for allowing the speed to settle I get a new modem router an ASUS AC3100 I cannot get it to connect so it goes back after two weeks of trying. A few days later I get a Netgear AC1900 modem router after 2 days of fiddling I get it connected so box up their N16 freebie.
I do another speed test and it's only 37.26Mbps 0.06 faster than the piece of junk they provided.
I had to contact them online to get the router as all the others I had were for the providers I had previously left and I couldn't get the providers logins out of the windows. I tried but never could get the old provider out of the window. I do believe they are capping my service though as I am paying £24.99 for their MAX service and just after they took the money, when I signed up, they increased the fee to £28 in a matter of a day.
Also I think they capped my service because I can get over 50Mbps with my previous two providers but only a maximum of 37.26Mbps with Origin.
I even bought a better modem router to try and get a better speed but it didn't work, what I will say is if you want their max service don't expect to get it with their free DSL-N16 router it's worse than 5H1T.
There is another problem as well, I never saw any increase in the price been advertised after the first 18 months I've been with them nearly 3 weeks and today is the first I see of any increase after 18 months to £37.48 or is it .98? But as the minimum contract is 18 months then by month 19 I will be gone. If they can cut between 9Mbps and 16Mbps from my speed then I will at best see out the minimum term then go quicker than horse 5H1T off a wet stick.
Will I be gone in 18 months you bet I will. If I ever find out who the company CEO is he's going to get a mouthful and then some. Cap my service just because I might have been one of the last to sign up before the price increase from £24.99 to £28 and that to me is a breach of contract because I am not getting the speed I paid for, even if its stable it not what I am paying for.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2023-10-09
- Comments
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Origin agreed to a 2 year phone only contract on 1st August 2023. Paperwork was received confirming £23 per month including VAT. For my elderly aunt.
On 24th August they disconnected the phone line of an 89year old lady. They have admitted it was their error but would only reconnect with broadband and phone line at a cost of £33 inc VAT! No phone only deal. I’ve said to install the broadband as they now now apparently do not do just phone, I said to 8nstall both but at the agreed contract price that I have in writing, of £23. They broke the contract and offered £23 compensation . I decline on my aunts behalf.
Is this how they increase their profits? Agree to a contract price then break the contract. If we had cancelled the contract within two years there was a financial penalty.
I will be taking this complaint to the Ombudsman and the media.
Do not use Origin.
- Location
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- Location
- Oxford
- Reviewing
- Origin
- Date
- 2017-07-19
- Comments
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I joined Origin after a recommendation from a trusted friend (who, by all accounts, has had no problems like mine). For the first 6 months or so it was fine; speed was at the advertised max of 30 mbps, customer service queues were short, and representatives polite and helpful. The router I was sent failed early and I got a new one, no problems.
The last month has completely destroyed the good will I had towards Origin.
My internet cut off and I spent half an hour waiting to speak to tech support. A polite and friendly member of staff went through rebooting and then doing a factory reset on my router; this restored the internet connection but stopped the wifi working. I spent the rest of the weekend on hold and finally got through to someone after about 36 hours. The guy I spoke to was incredibly patronising and told me the wifi being down was "not our problem", as they can't provide support for every laptop and device - if the internet connection works, their work is done. I persuaded him to put me through to someone more senior, who fortunately took the opposite attitude and went through some steps with me. He concluded the router had failed, so I got my third router in 10 months.
This worked tolerably for two weeks - it did keep cutting off for half an hour at a time, and then this week died entirely. I tried the steps tech support usually put me through (rebooting, etc) to no avail. I spoke to tech support, who concluded I had been cut off for non-payment (which was simply untrue). I was put through to billing, who told me I owed £20 from last September (the nature of this alleged debt was not explained to me) and they'd tried to contact me (I've had no calls, emails, or letters about this in the 10 months I allegedly owed them money). I was put on hold, then hurriedly told that as a "gesture of goodwill" they'd waive this unexplained fee I apparently owed. They then pretty much hung up on me, without really explaining what was going on. (I was obviously more polite on the phone than I am being here!)
After being reconnected, I am now back to the same old problem - the internet works, but the wifi doesn't, and I've been on hold for half an hour. And once again I'm being told this is just fine with them - that if my devices (which have worked perfectly well for the better part of a year) aren't compatible, that's my fault.
Suffice to say I won't be renewing my contract with Origin and will be seeking to get out of it early!
- Location
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- Location
- Hampshire
- Reviewing
- Origin
- Date
- 2017-02-08
- Comments
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I am on Origin Broadband on ADSL and have been since June 2016 having moved from TalkTalk, what a mistake.
I asked if I would be on their network and with an LLC connection and was told I would be, not true I was placed with Vodafone a company I would certainly not go with due to past experience of their mobiles.
The connection is unreliable with continual dropouts, slow page loading and slow speed.
I requested the CEO contact me regarding the poor service being provided by Origin and Vodafone but needless to say that was unanswered.
I am looking forward to June and ditching them at the first opportunity and would advise anyone considering Origin Broadband to avoid avoid and go with another ISP or regret it. Cheap they maybe but that is the only thing that can be said.
- Location
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- Location
- Hornchurch
- Reviewing
- Origin
- Date
- 2017-03-18
- Location
-
- Location
- Leeds
- Reviewing
- Origin
- Date
- 2017-09-30
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-03-05
- Comments
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Stay away from this clowns..
The worst internet provider ever. I wish I had read the reviews before I signed with them. Do not sing with them unless you want to pay for the service that you will get occasionally.
- Location
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- Location
- West Calder
- Reviewing
- Origin
- Date
- 2018-10-04
- Comments
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What a totally rubbish company....
Avoid like the plague and pay more for a reliable provider,
I spent over 4 hours trying to connect the service and still ended up with a massive bill for cancelling the non existent service...
Go BT
- Location
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- Location
- london
- Reviewing
- Origin
- Date
- 2017-11-06
- Comments
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Don't ever expect a reply to your email. Need to chase 5 times and wait about 2 weeks for a reply most of the time.
- Location
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- Location
- Kilmarnock
- Reviewing
- Origin
- Date
- 2020-07-01
- Comments
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Router was temperamental, we continuously had problems with it not providing a signal even although the broadband strength that was coming in to the house was fine. Signal was difficult to pick up in various parts of the house, had to buy and install boosters but even so they couldn't always pick up a strong enough signal, real pain when trying to watch Netflix. Handed in my 30 days notice a week after the 18 month contract had expired and they cut me off in error, then refused to reconnect me unless I signed up to a new contract. Called them and raised a complaint, when I hadn't heard back I contacted them again and they didn't have a record of my problem despite 7 phone calls. Bunch of cowboys - avoid at all costs!!!
- Location
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- Location
- Cm201ay
- Reviewing
- Origin
- Date
- 2017-10-14
- Comments
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Extremely poor internet provider with the slowest internet connection at any time
I will not recommend origin broadband
- Location
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- Location
- Devon
- Reviewing
- Origin
- Date
- 2017-05-04
- Comments
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ORIGIN - THE UNITED AIRLINES OF BROADBAND. Awful, if only I had checked what they were like before signing up. I have had my home number since 2004, I signed up for them in my "granny flat" and they took over the main house number, changed it to a different number and now say they can't get my number back. They ignore emails, make you wait for hours on hold. This is how it works - if the person you eventually speak to gives you their full name they will fob you off with false promises, if they won't give you their full (?real) name they are obstructive and when you say "I just want you to restore the home and business number I have had since 2004 and which I never gave you authority to take over restored" you are told you are unreasonable. This company is shocking, dreadful, worse than rubbish, they are arrogant, pompous, obnoxious, they are worse than incompetent, and they are completely unrepentant, I will be following the example below and complaining to the Ombudsman. PLEASE SAVE YOURSELF THIS GRIEF - DO NOT SIGN UP TO ORIGIN.
- Location
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- Location
- Southampton
- Reviewing
- Origin
- Date
- 2020-08-05
- Comments
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I have been a customer for many years with Origin, joining over 6years ago or something when they were a small company. They used to be incredible, with amazing speeds and stability, and constant technical support that worked hard to solve issues.
I still get good speeds, is the only positive thing I have left to say about them these days. My connection keeps dropping, a BT engineer found no fault in my house or wiring, and yet im still waiting for any form of a solution. Their customer service is a joke, they leave you on hold for hours and then fob you off.
Six years ago I couldn't have recommended them enough; but now I would advise you to avoid them like the plague.
- Location
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- Location
- Halifax
- Reviewing
- Origin
- Date
- 2016-12-15
- Comments
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Fantastic customer service, unbelievable value for money very reliable broadband speed is better than our last provider and is good to say we are a long way from the exchange.
- Location
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- Location
- Greenock
- Reviewing
- Origin
- Date
- 2019-07-25
- Comments
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Never even switched but got a call out the blue saying they hard i was looking at broadband and asked if i could get a call back the next day between 14:00 and 14:30 which never happened and when i called up and explained i did not wish to switch and why, also asking to be taken off their call list, 10 mins after that call i recieved yet another call from them and yet again told them to take me off their call list, after that yet again i recieved another call which resulted in me being laughed at down the phone and hung up on, i called up their service and said not to call me again will wait and see if that actually does happen...
- Location
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- Location
- Kirkcaldy
- Reviewing
- Origin
- Date
- 2017-11-05
- Comments
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An ISP which cannot provide a reply to an email in which they sent to arrange an engineer out to sort the problem I "have". They are lying manipulative thieves.
Do not make the decision to give them anything.
- Location
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- Location
- Oxford
- Reviewing
- Origin
- Date
- 2018-01-04
- Comments
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Worst experience ever. Broadband cuts out on a daily basis. Have been complaining about it for the past six months, they have now stopped replying to the complaint. The best thing is you cant cancel whilst a complaint is ongoing, so by not replying they manage to block us from leaving!
- Location
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- Location
- fleetwood
- Reviewing
- Origin
- Date
- 2017-07-03
- Comments
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RUBBISH....... AVOID AT ALL COST
Massive mistake to pay £125 for year to qualify for discount.
I had my broadband installed today expecting 10 mb speeds as previous suppliers only to find my speed is a super slow 3.5 mb. I rang customers service asking for my money back and they told me the cooling off period is when first signed up which was now over 14 days ago not when i had my bradband installed( how convenient for them)
Waste of money. I should have read the reviews on this company before diving in. Hope you don't make the same mistake
- Location
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- Location
- Shropshire
- Reviewing
- Origin
- Date
- 2017-02-09
- Comments
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Switched to Origin Broadband, huge mistake. Left waiting on the telephone for ages, before then speaking to incompetent childish operators. Then switched to a different department, and waiting for ages before the line goes dead. Tried web chat but nobody responds to your messages, also tried emailing them, but again no response. Still don't have broadband, the nightmare continues. If I could have given no stars for the above I would have done so.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2022-11-08
- Comments
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I had an origin broadband For more that 2 years. Initially I had an 18 months contract. I moved my house after 1 year and they told me that they will offer me a new 18 months contract which I took. I moved again after another year. They gave me the same offer which I accepted initially. After a few days ( wWithin the 2 weeks cooling period of the new contact) I asked to stay on my contract and complete 18 months as I wanted to switch to a different provider. I was told no, the old contract is cancelled and I have to complete 18 months with the new contract. Their website says that if moving house there is a 29 pounds fee which I offered to pay. I was told that they don't do this and if I move I have to start a new 18 months contract so as they can recoup their costs. I can't move on the old contract which is basically false advertisement. My only options are to complete 18 months or pay the left over 6 months (170 pounds) from the old contract. But I can't finish my old contract in a new address as per their words " that is not how to run a buisiness". As far as I'm concerned, this is how you run a scam.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-09-30
- Comments
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If I could zero stars then I would. Worst service provider I've ever had. Delivered a faulty router and only found out after 2 weeks of waiting for a service engineer. No internet during that time. 1~2+ hour waits on the phone to speak to any person. Now I've waited almost weeks for any person at Origin to cancel the contract. Avoid at all costs (and it will cost you in the short and long term). Complete shambles company for broadband and customer service!
- Location
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- Location
- Glasgow
- Reviewing
- Origin
- Date
- 2016-12-15
- Comments
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The best thing about Origin is that they respond quickly to emails and chat. And, they have thinking human beings who respond, who talk to you as human beings, rather than throwing "polite" nonsense at you, and they solve the problems.
- Location
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- Location
- Glasgow
- Reviewing
- Origin
- Date
- 2017-04-14
- Comments
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When I joined Origin, in October 2016, they were the best ISP I had ever dealt with, and one of the best companies at all I had ever done business with. That's because their offer was reasonable and clear, and there were no surprises afterwards. Most importantly, whenever I had a question, I could immediately get in touch with a knowledgeable person, either by email or chat, who would give sensible answers to all questions and solve all problems (which were rather trivial).
A month ago, in March of 2017, when I wanted to look at my account online, I discovered that Origin had turned into one of the worst companies I have ever done business with. I couldn't log into my account (and so couldn't see my bill, which included charges for phone calls), and when I asked to have a new password emailed the website said this had been done (I tried several times), but nothing arrived in my inbox (or spam).
When I tried to contact Origin they would neither respond to emails nor on their chat. When I called I got to talk to people who told me they would have this fixed, and an email sent to me so I could access my account again, but this never happened, even though I called at least three times.
Something very bad has happened to Origin, although I have no idea what, or why ...
- Location
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- Location
- Addlestone
- Reviewing
- Origin
- Date
- 2017-11-05
- Comments
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The worst provider I have ever seen. Continuous disconnections, problems with accessing pages that are online and checked with mobile through data connection. Speed is poor compared to same package and other companies. Sorry but they do not worth my money.
- Location
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- Location
- Lu1 5su
- Reviewing
- Origin
- Date
- 2022-07-31
- Comments
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This has happened again. I have broadband only and a direct debit each month. It is my understanding that they request the payment from my bank which have the funds in it.
So why do they do not request it and turn my internet off and put changes on. I phoned my bank and they informed me I do have funds and it's up to them to request it. This has happened before. Can't wait for my contract to run out.
Has anyone had the same to them?
- Location
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- Location
- Inverurie
- Reviewing
- Origin
- Date
- 2019-05-06
- Comments
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I ended my contract early because of poor broadband service, worst ever customer service. Origin agreed to refund credit from my account. This was October 2018 and despite promises to settle payment has never been made.
I had paid the year up front but the service I received was disappointing. I couldn't connect to the internet. Customer service was non existent. I would recommend stay clear of this company. Rip off!!
- Location
-
- Location
- london
- Reviewing
- Origin
- Date
- 2017-06-29
- Comments
-
Terrible broadband, and even worse customer service. DO NOT GET YOUR INTERNET FROM ORIGIN!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.