1,017 Customer Reviews over 26 pages
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- Location
- Doncaster
- Reviewing
- Origin
- Date
- 2020-06-04
- Comments
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Awful company steeling a living by providing poor product. Shouldnt be allowed to keep trading.
Months for refunds owed despite winning Ombudsman case against them
- Location
-
- Location
- Edinburgh
- Reviewing
- Origin
- Date
- 2018-02-13
- Comments
-
I was with Sky Broadband for several years but became fed up with them offering better deals to new customers than, loyal customers so chose to move supplier. Origin great pricing and £35 cashback offer through Quidco attracted me to sign up, the sign up process was very straightforward but that’s where the good stuff ends.
I’ve detailed below a summary of the problems, and hassle which I have had to deal with whilst being a customer of Origin Broadband for just over 2 months! My service still hasn’t been resolved, I am now without broadband as I am using a personal hotspot through my iPhone!
Switching line to Origin Broadband;
a. I received an e-mail on the day of connection (29th November 2017) advising of a delay in getting connected.
b. I was told to expect regular updates
c. I sent an e-mail to Origin on 30th November 2017 requesting an update.
d. On 4th December 2017 I used Twitter to request a response to my previous e-mail!
e. I received a response advising my broadband was connected on 29th November!? I was away from home so I couldn’t check.
2. No internet connection
a. 5.12.2017: I returned home, I was unable to connect to the internet via WiFi or wired connection.
b. 5.12.2017: I replied to the previous twitter message to advise the broadband wasn’t working
c. 5.12.2017: I reconfigured my router following instructions I received via DM on Twitter, broadband still not working!
d. 5.12.2017: I was asked to call the tech team on 03300 24 1777
e. 5.12.2017: I spoke with tech support who were unable to resolve.
f. 8.12.2017: Received an e-mail advising the fault is still being investigated.
g. 9.12.2017: I received an e-mail asking me to plug in a landline handset and dial 17070 and check if the landline is crossed. They provided on instructions on how to identify this.
h. 9.12.2017: I purchased a landline phone and dialled 17070, No faults were found. I replied to the previous e-mail to advise.
i. 11.12.2017: E-mail sent chasing response to my previous e-mail.
j. 11.12.2017: I called chasing a response to my previous e-mail, after a long phone call I was finally able to access the internet.
3. Slow connection
a. 11.12.2017: I e-mailed Origin at 23:06 advising my broadband connection was extremely slow: 5.70mbps download / 0.68mbps upload.
b. 11.12.2017: I messaged Origins social media team on twitter advising of the slow speeds at 23:30
c. 12.12.2017: speed improved during the day, connection became extremely slow again in the evening.
d. 13.12.2017: Received an e-mail from Laura Paterson advising she’d try to call me.
e. 13.12.2017: Returned Laura’s call, was passed to her colleague as her computer wasn’t working. Her colleague apologised for the poor service, I vented my frustration and advised the service is causing me a lot of difficulty. Laura’s colleague (didn’t get her name) said she’d call back in 7 days to check how things are.
f. 13.12.2017: I was asked to run a speed test by connecting the router through the open reach test port.
g. 13.12.2017: Issue was escalated to customer relations team
4. Connection dropping intermittently
a. My internet connection regularly drops but often reconnects itself or, will reinstate after the router has been rebooted, apart from the following occasions where I required assistance (these are the only occasions which I have a record of, there is more!);
i. 19/12/2017, 20/12/2017, 21/12/2017, 22/12/2017 (on two occasions), 25/12/2017, 26/12/2017, 28/12/2017, 29/12/2017
b. 20.12.2017: I received a telephone call from complaints team asking how things are, they noticed my connection improved yesterday. I confirmed my connection has been ok for around 24 hours. The caller suggested calling me again in a week, due to the festive period I advised I wouldn’t be spending a lot of time at home so suggested calling in a fortnight (still waiting on the call).
c. 26.12.2017: I received an e-mail advising an engineer is required to resolve the fault, I replied with my preferred day / time.
d. 29.12.2017: I called to reinstate my connection as it dropped again, during the call I was advised an engineer will not be required. The advisor suspected my router might be faulty, a new router has been ordered.
e. 02.01.2018: I noticed the confirmation e-mail advising my new router had been dispatched did not have my flat number on it!
f. 03.01.2018: Luckily the post man recognised my name and delivered the router to my door.
g. 03.01.2018: New router is not working
h. 03.01.2018: Called tech support who reconfigured router settings.
i. 07.01.2018: Lost internet connection, called tech support; connection reinstated
j. 07.01.2018: Lost internet connection again
k. 09.01.2018: Lost internet connection, waited over an hour for someone to answer the phone, I gave up.
l. 09.01.2018: I messaged Origins social media and complaints team, no reply received but connection was reinstated in the morning.
m. 10.01.2018: Social media team advised previous night’s outage was due to maintenance.
My connection is still intermittent and it appears nobody is making any attempt to provide me with a satisfactory service. I have spent approximately 6 hours on the phone to Origin trying to resolve connection issues, not all of the calls are detailed above.
I detailed all of the above in a letter to Origin providing them with my 14 days notice to cancel my contract as they have breached their obligations. I received a letter from Leanne Whittington offering to have their tech support team to resolve within 14 days before allowing me to end my contract without charge, this is unacceptable as Origin have knowingly allowed me to receive a terrible service for over 2 months! I emailed the managing director, Oliver Bryssau directly and still await a response.
This is the worst company I have ever dealt with, initially I thought I must be unlucky but appears from other reviews here, Yell, Google, ISP review sites, and social media suggest this is their standard level of service.
I now want to shout with my highest voice at how terrible this company is!
- Location
-
- Location
- Newcastle
- Reviewing
- Origin
- Date
- 2018-01-11
- Comments
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My experience of this company has been diabolical. I Joined in August.. and eventually went live towards the end of September... sorry it was actually October when I received my router!! And what did I have then? A congestion issue, basically the company that claims to not slow your speeds had slowed my speeds and at peak times my service that is normally 63Mbps was down to 0.8Mbps!! Which is absolutely laughable!!
I then raised a complaint which took ages to deal with and staff in that useless team tried to fob me of with tech support who were unable to do anything! I cancelled my direct debit as I was not willing to pay for a service I have not received!
Eventually the complaints team agreed to terminate my contract and refused to refund me any money!! There reasoning behind this was because I had a landline connection! I only had landline because it is needed for the broadband!
THEN ONCE I HAD LEFT THEY ILLEGALLY SET UP A DIRECT DEBIT AND I HAVE BEEN NOTIFIED BY MY BANK! LUCKILY THEY HAVE REJECTED THE MANDATE! PLEASE AVOID THIS AWFUL FRAUDULENT COMPANY!!
I have now moved to Sky who are a much better company and I cannot fault them!
- Location
-
- Location
- Teesside
- Reviewing
- Origin
- Date
- 2017-02-15
- Comments
-
AVOID THIS COMPANY!
Been with Origin for just over 2 months, only chose them because they were the cheapest at the time, big mistake. It's fair to say if you buy cheap you get cheap! Got through to the sales team fairly quickly (no surprise there!) but if you need to ring customer services or technical support expect to be on hold for over an hour and a half, (I even had time to make an entire chilli con carne and wash up before my call was answered!) Anyway my Internet cut out 8 days ago, and I've been on the phone virtually every night for hours on end trying to get it resolved. To be fair to them the staff are very friendly and try to be helpful but they are not trained to a high enough level to provide useful advice, so I've been passed from pillar to post only to be told there's nothing they can do to help me until they speak to an external company. I was promised they day my internet went down that I would be contacted within 24hrs but heard nothing so I've wasted several evenings waiting on the phone to them and the problem has still not been resolved!
So I am now effectively paying for a service that I don't have with no guarantee that I will get the money refunded to me, or at least not any time soon.
This company clearly do not have the man power or the training to provide an good level of service to its customers, something which it promises to do in the terms and conditions.
Avoid at all costs, don't be tempted by the low prices it's honestly not worth the chew!
- Location
-
- Location
- North East
- Reviewing
- Origin
- Date
- 2017-07-12
- Comments
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Absolutely appalling.
Speeds 1/8th of what I pay for, I completely lose service several times a day, customer service never calls back, was told if I kept calling they may start charging me.
- Location
-
- Location
- Stirling
- Reviewing
- Origin
- Date
- 2021-06-21
- Comments
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The worst WiFi I’ve ever used service slow and useless to anyone who’s trying to study/work, gaming, or simply steam tv (so everyone). Customer service is awful at times have tried phoning a few time and taken over 45mins at times to get a real human (expect when I was cancelling) however the staff do seem nice and friendly when you get through, they do have a message board service which is useful to help with the many problems you will face with your WiFi and router if you for do continue with origin. I would recommend to avoid this company and shop elsewhere
- Location
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- Location
- Rochdale
- Reviewing
- Origin
- Date
- 2017-10-04
- Location
-
- Location
- Edinburgh
- Reviewing
- Origin
- Date
- 2017-11-13
- Comments
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I have been pleasantly surprised with Origin service of Broadband. I signed up for it on the Monday and it was installed and up and running by Thursday. So far the speed has been pretty good when lasted tested
12.21 Mb Download speed
0.72Mb upload
37 ms ping time
I do live very central though near Meadowbank athletics track so do take that into consideration.
The customer service has overall been with good twice I have called and been answered within 5 minutes and the other two times between 15 and 30 minutes. The help centre is based in the Uk as well
- Location
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- Location
- london
- Reviewing
- Origin
- Date
- 2017-09-01
- Comments
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Worst ISP. Disconnects multiple times per day. Router came with the wrong settings. Customer service is appalling. Ignore all attempts to get the voucher promised. Avoid for your own sanity.
- Location
-
- Location
- romford
- Reviewing
- Origin
- Date
- 2017-11-29
- Location
-
- Location
- Cardiff
- Reviewing
- Origin
- Date
- 2019-02-14
- Comments
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It took 2 weeks to get a confirmation set up was complete. turns out it wasn't complete and was on hold for 49 minutes while trying to contact customer services to get it resolved. was then told the issue would take 5 to 10 days to correct. terrible, do not use
- Location
-
- Location
- Manchester
- Reviewing
- Origin
- Date
- 2018-08-10
- Comments
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I made the stupid mistake of taking out a 12 month contract with this bunch of incompetent clowns. Even more stupidly I paid 12 months in advance to reduce the cost.
They took 4 weeks to connect me and then started charging me monthly as though I were an out-of-contract customer. Surely that is fraud?
The speed was around 50% of what I'd had with previous suppliers and their customer service so bad it was impossible to get anything done.
They charged me for a Caller Line Identification service I did not have - I still have had no refund of the overcharging.
After 11 months they attempted to take monthly line rental from my bank, even though I'd paid for a whole year.
Now I have decided to leave (one day outside my 12 month contract) they are wanting over £38 (yes, for one day's service!). I am not able to find out why as they have prevented my accessing my account ever since I told them I'm leaving.
Their 'customer service' consists of sending incomprehensible e-mails full of glaring mistakes - if you try to reply your response gets rejected by their server. The ONLY way to contact them is by telephone but no-one answers, you are left hanging and being deafened by very loud muzak for hours.
- Location
-
- Location
- Sudbury
- Reviewing
- Origin
- Date
- 2017-04-03
- Comments
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To all future users READ THE REVIEWS Customer Service is terrible hours will be spent listening to terrible music. You have no idea how long you will be on hold 30mins will be good! Have found a solution to this problem, if you press option 1 for sales the phone will be answered immediately ask for the salesman who took your order. If you can't get him ask for help from the sales staff, some will try to put you over to customer service - don't bother ring back again as some sales staff are very helpful others are not.I've been told their management are in a meeting to try and sort this out - taken long enough ! How ever the phone & broadband have been good. I left talk/talk as i was fed up with overseas call centers only to find out how hard it was to speak to a uk call centre. Hope the above is of help for others - it worked for me. Having spent a week on phone hold doing the above i resolved my admin questions in a couple of ticks.
- Location
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- Location
- Scotland
- Reviewing
- Origin
- Date
- 2020-09-07
- Comments
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This is the biggest joke of an internet I have ever seen in my entire life. I am like 90% sure this broadband is based in a 14 year old's garage with about 2 employees. I get 1mb download, and the highest ping spikes I have seen in my life, if anything shutting down your garbage tier internet would be the most professional thing I have seen from this company. what a complete joke, they have the audacity to say '' GAMING INTERNET '' yes if you like getting throttled and having 180 ping, sure it's gaming internet, I HIGHLY SUGGEST NOT GETTING THIS BROADBAND
- Location
-
- Location
- Uk
- Reviewing
- Origin
- Date
- 2017-02-01
- Comments
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I've had origin broadband for about 4 months now. My initial experience was terrible and I had no broadband for over a month, this was partly the fault of BT (openreach) and partly the fault of origin. They clearly need better training of staff to deal with faults and a lot more people to answer calls. In my view a lot of the issues are to do with the routers they send out, they sent me two, neither worked, I ended up using my old one from my previous ISP. This worked but as others have pointed out the line kept dropping. I eventually got a working router from origin and this did improve things and I have had no line drops now. I actually changed the settings in the router to protorise stability of the line over performance. My origin line is on the Vodafone network and I suspect the issues others are having with line drops are related to Miss configured routers (Vodafone use different default settings to most ISPs). If you are experiencing line drops I would advise you to phone origin and check your router settings. I would also advise origin to fix the issues they are having with routers being sent out dead and invest in a proper router with fixed firmware and roll out updates and fixes remotely like all other ISPs. It's a shame and they seems to have a lot of trouble getting people connected but once you are connected and correctly set up it seems fine. The price is great if you just want basic adsl, I would be happy to pay an extra £1 a month to fix the issues I have had. They are still cheaper then the standard rate of all other ISPs and I hate switching it's too much hassle.
- Location
-
- Location
- Staffordshire
- Reviewing
- Origin
- Date
- 2017-02-28
- Comments
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I changed to Origin in January with a phone and broadband package.(I live in a rural area with a broadband speed that has a max of 3mb.)
The phone changed over as stated but the broadband did not. I phoned and was informed that Open Reach would change me over at midnight but this did not happen untill the next afternoon.
Overall I am very pleased with everything.
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2018-05-08
- Comments
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This is the worst company I had to deal with! constant fault and attrocious customer service (if you can even get to them). DO NOT BUY!
- Location
-
- Location
- Bridgend
- Reviewing
- Origin
- Date
- 2017-07-18
- Comments
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I upgraded from plus net which was up from pretty much day one. switched to origin broadband and i get about 3/4 disconnects a day. I cant exit contract, as you have 14 days only, but takes 3 weeks to set up. also, they will charge you for the router, if not returned in 14 days of cancellation. please everyone avoid, check the reviews, everyones getting DC. the customer service isnt great.
- Location
-
- Location
- Oxford
- Reviewing
- Origin
- Date
- 2017-03-14
- Comments
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Avoid Avoid Avoid! I regret the day I ever signed up with these ripoff merchants. They took one years up front but provided poor BB then started taking a monthly rental too. Cannot get money back. False promises from clowns who have not got a clue. So sad.
- Location
-
- Location
- Barnsley
- Reviewing
- Origin
- Date
- 2017-10-09
- Comments
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We moved to Origin from Sky, what a mistake we made. Everything about this company is wrong. From day one we had issues with the broadband speeds after being promised more than Sky were providing. Trying to get in touch with customer service is a joke, a sick one at that, once through to them they aren't very helpful at all and leave you wanting to smash your head against a wall. DO NOT, I repeat, DO NOT use this company unless you want poor service throughout, expensive phone calls, hours complaining to customer service and make to yourself ill.
- Location
-
- Location
- Stafford
- Reviewing
- Origin
- Date
- 2020-09-08
- Comments
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Absolute trash. Line speeds of half what I used to get with Plusnet. When I tried to get their tech support to help, many hours were wasted with incompetent staff who can only read off a script, and when they reach the end of the script they just stop replying. Even when they said they were going to fix the line, nothing happened. It takes hours on their "live" chat for a 5 minute conversation, and they don't even bother reading your replies. Might as well talk to a brick wall.
Seriously - avoid origin like your life depends on it. They are the worst broadband providers I have ever had the misfortune of joining.
- Location
-
- Location
- East Horsley
- Reviewing
- Origin
- Date
- 2020-03-23
- Comments
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Agreed to switch to them and keep the same number, now into two weeks since I changed and they still haven’t transferred the number. Tried email/telephone/live chat, none of which has evoked a response. Have spent literally hours and hours trying to communicate with them without success.
- Location
-
- Location
- Glasgow
- Reviewing
- Origin
- Date
- 2020-07-18
- Location
-
- Location
- Stafford, West Mids, UK
- Reviewing
- Origin
- Date
- 2020-09-21
- Comments
-
Truly awful support. Seriously, brain dead and extraordinarily slow. I have spent a total of NINE hours with their "live" chat team. After the first 3 hours they identified a fault on the line and told me it would be fixed in 48 hours. 3 weeks later and 6 more hours with support, nothing has happened. Every time I go back to support, the morons just read off the tech support script, and when I tell them repeatedly that I have already done this and they have already identified the fault, they just read the next line on the script. Their staff are incapable of independent thought - they should just use an AI bot, at least that could reply more than once every 30 minutes!
Truly, truly dreadful company. Avoid like your life depends on it.
- Location
-
- Location
- Oxford
- Reviewing
- Origin
- Date
- 2017-03-26
- Comments
-
Bitterly regret the day I signed with Origin. Unreliable broadband plus now they are taking money they don't have the right to. Seven weeks in to the contract only hope now is Ofcom complaint. They really are dreadful people.
- Location
-
- Location
- Frampton Cotterell, Bristol
- Reviewing
- Origin
- Date
- 2022-03-03
- Comments
-
Oh dear, huge mistake.
Connection is so unrelaible that it is off more than it is on. Origin have sent so many Openreach Enginners that I have a Membership with their Lottery Syndicate. S'Funny that the issues only started with these providers and none of my earlier ones.
After literally months of nonsense I am finally pushed to go elsewhere but I feel I have already been far too tolerant.
- Location
-
- Location
- Sudbury
- Reviewing
- Origin
- Date
- 2017-06-03
- Comments
-
At long last origin seem to have got their act together. It has been a long haul since march when i joined, but it seems they have caught up with the deluge of people joining. A great part of resolving billing problems etc has been due to the excellent help provided by Hollie Hartly & her colleagues in complaints dept, who are doing their very best to sort all the problems. Thank you all very much.I now look forward to a long association
with your company.
- Location
-
- Location
- Gloucester
- Reviewing
- Origin
- Date
- 2017-02-14
- Comments
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These people reach a new low in customer service. Said they want access to install the phone line. Said I already have one, why do you want access. Since then no response by e-mail, music on hold for ever, online chat ignored. I am now going to try to cancel the order. DO NOT TAKE THE RISK OF COMMITTING TO THESE PEOPLE.
- Location
-
- Location
- Gloucester
- Reviewing
- Origin
- Date
- 2017-04-04
- Comments
-
DO NOT USE ORIGIN. DO NOT PAY UP FRONT. They do not even deserve one star, but I am forced to click on something. I don't even know if this review will load because speed is currently 81 Kbps. YES K!
No response to phone calls, they ignore e-mails. I have told them to improve withing ten days or I will change to a capable provider and sue them for the remainder of the contract. I expect to be suing quite soon and I hope that they don't go out of business before I enforce the debt.
- Location
-
- Location
- Yorkshire
- Reviewing
- Origin
- Date
- 2017-03-09
- Comments
-
Well I tried to move to Origin but they just couldn't somehow manage it. They were able to quickly take my payment online but then it just went from good to bad. I was switching from Sky to Origin and the switch never happened. After four calls and ten plus emails to Origin they still couldn't tell me why they had not setup the transfer for same day uninterrupted broadband.
They tried to blame openreach saying they had to switch the line after install. Total lies as I have an active line and have for years. I called three days before switch was supposed to happen to ask about it and the fact no router received and they had no answers. They claim to have excellent support but they have yet to call me to refund the first payment. Avoid these guys if you want uninterrupted service
- Location
-
- Location
- Sutton
- Reviewing
- Origin
- Date
- 2017-09-16
- Comments
-
I transferred to Origin Fibre Broadband from Plusnet Fibre and it was a shambles from the word "go". I live in Greater London, so it's not like I'm out in the countryside.
First they didn't dispatch my router or update me on the transfer date, so one day my Plusnet broadband just cut off without warning.
I called Plusnet to find out what was wrong (30 minute wait to speak to someone there) and they told me they'd transferred the line to Origin.
I didn't receive any indication from Origin or Plusnet that this was going to happen, plus I hadn't even received the Origin router, so I couldn't use that to connect. It's 2017, can they not send an email/text?
I called Origin (another 30 minute wait to speak to someone there) and I was told they had forgotten to tick a box to send me the router, so I would have to wait 2 days to receive that.
The agent gave me the credentials to connect to Origin with my Plusnet router, but I discovered that Plusnet lock their routers to their network, so if you change providers you have to bin their router, which is an utter waste.
I told the agent that my phone was not working anymore either and he said it would probably start working overnight, which never happened.
I received the router and plugged it in, but it didn't work. The phone still didn't work either.
Cue another call to Origin (30 minute wait time again) and the agent said there was something wrong with the line, so he transferred me to 2nd line support
I waited over 1.5 hours to speak to 2nd line support! Yes, not a typo, I had to wait 1 hour and 30 minutes. After speaking to someone there it turns out the BT engineer didn't do his job properly and I would have to wait for another engineer to come out and fix it. So they could have arranged this already while I was waiting for the router since I already reported the problem day 1.
The next day the BT engineer arrived and told us the line had not been connected properly in the junction box, and additionally the line had been only set up for ADSL, not Fibre!
Called them again and they said it would take 3 weeks to get the line switched from ADSL to fibre! I tried to cancel and they say I will have to pay them a cancellation fee then for a product I didn't even purchase! I paid for Fibre and got ADSL!
I made a complaint to them 3 weeks ago and they still haven't replied even though they state they will reply with 10-14 days.
Absolute joke of a company which should be allowed to die.
DO NOT WASTE YOUR TIME AND MONEY!
- Location
-
- Location
- Derby
- Reviewing
- Origin
- Date
- 2017-12-11
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2023-12-14
- Comments
-
If you want disgusting service from staff that lie to you and can’t be asked to do your job, tell they’ll call you back and then don’t, and just generally don’t want to help you, then this is the company for you.
- Location
-
- Location
- Northumberland
- Reviewing
- Origin
- Date
- 2023-10-27
- Comments
-
Well I thought I was still with sse only found out yesterday that I wasn’t by a text sent yesterday there wanting me to pay 360 pound surely you wouldn’t wait this long to contact someone to tell them I’m furious never heard of this company before don’t trust them there asking for money will be hopefully speaking to a manager soon see what comes of that but will change supplier after what iv read about them
- Location
-
- Location
- Stanmore
- Reviewing
- Origin
- Date
- 2019-01-21
- Comments
-
AVOID, absolute cowboys. every time I tried to call I was on hold for hours it’s only recently that they I improved the ways of getting in touch with origin which has possibly come from all the bad reviews you have recieved in the past, I emailed on several occasions confirming that I would like the leave when the 12 month contract finished as they can see from my account I paid for 12 months contract then stopped paying as I emailed to say I’m leaving, not once did I say I want to renew my contact therefore the contract was unlawfully extended without my knowledge or agreement, not once did I receive a phone call or email or letter saying the contract has been renewed, the broadband has never worked as the engineer didn’t Install the phone line correctly, I have been on talk talk since the first month I took out the last Initial contract but I knew I had to stay in the 12 months period which I did, they can check the broadband connection and can see that it’s never been used because it never worked. I told them via email that either the broadband is cancelled or I will happily take my email evidence of wanting to leave origin after the 12 month period to court if you try to ask for any outstanding balance. Don’t let origin get the better of us, it needs to be shutdown NOW!!!
- Location
-
- Location
- Anglesey
- Reviewing
- Origin
- Date
- 2018-12-03
- Comments
-
Avoid. Guilty of breech of consumer trading law: "False Free Avertising".
They advertise the router as included and "totally free of charge"... yet you will get stung with the follwing when you leave after your term completes.
Origin policies page :
"However our relationship comes to an end, we will need our modem/router back. So you will be required to return our modem/router to us within 14 days after termination/cancellation.
If you do not return our modem/router to us we will invoice you for each piece of equipment in the amount of £40.00 (including VAT). The modem/router will then become yours."
- Location
-
- Location
- Manchester
- Reviewing
- Origin
- Date
- 2023-10-10
- Comments
-
Absolutely disgusting service, SSE transferred me this broadband company so didn't have a say in it,never able to get through by phone to them when I did finally get in touch thought everything was sorted and now they have turned my Internet off.
- Location
-
- Location
- Southampton
- Reviewing
- Origin
- Date
- 2023-05-05
- Comments
-
When I left, my communication with one of the lady's was first class, helped me sort out all I needed to, cannot fault the customer service
- Location
-
- Location
- london
- Reviewing
- Origin
- Date
- 2016-12-13
- Comments
-
DO NOT TOUCH THEM! Their adverts are misleading. They DO charge setup costs and take a 'deposit' when you place the order, which is against the 14 day 'cool off' period set by ofcom.
We cancelled, but they haven't refunded us. They sent out the router AFTER cancellation either incompetence or by way of keeping our deposit. Their customer services are trained only to give excuses, not results, and certainly not help.
We cancelled because we had to chase them at every point. We would have been left without a service at all if we hadn't sort help from Virginmedia who we were moving from but remain with because of this awful excuse of an ISP.
DON'T WASTE YOUR TIME, OR YOUR MONEY!
They are Unreliable Charlatans!
- Location
-
- Location
- Middlesbrough
- Reviewing
- Origin
- Date
- 2017-12-14
- Comments
-
in short, "SCREW ORIGIN". They are without a doubt the worst company I've ever had the misfortune to deal with, their customer service department has no problem what so ever with lying to you.
Their social media team will tell you that 0.07mbps is not only acceptable but is within the perimeters of your line so they will not look into and fix it.
Trying to get hold of them is even worse i've spent an hour on the phone before and not spoken to an actual person! This is ontop of them lying and saying they will ring you back (spoiler alert they wont and just hope you give up)
- Location
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