1,017 Customer Reviews over 26 pages
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- Location
- Bristol
- Reviewing
- Origin
- Date
- 2016-12-15
- Comments
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Origin are fantastic. They have helped with everything I have issues with.
- Location
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- Location
- Bristol
- Reviewing
- Origin
- Date
- 2017-08-11
- Comments
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Force you to wait 4 days before even confirming an install date, hidden fees. make you pay before they even provide any of this info. trying to cancel and had to wait 40 mins on the phone, avoid this company like the plague, they will go out of business soon selling this rubbish
- Location
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- Location
- Bristol
- Reviewing
- Origin
- Date
- 2017-05-04
- Comments
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Terrible. Never fulfilled the contract, never did connect me, although had no problem taking my money. Put on hold endlessly.... only one technician at third time I called, with a waiting time of 26 minutes. Fed up trying to get through, no call backs when cut off... this is what happens when one tries to support a new startup instead of big company. I am calling my bank to refund the fees that were taken out if they do not do it... am on hold at the moment so taking the time to do this review. Flipping can't stand One Direction either, have now heard whole album I think!!!
- Location
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- Location
- Bristol
- Reviewing
- Origin
- Date
- 2018-04-01
- Comments
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The worst customer service, the worst bandwidth speed - just the worst supplier I have had to deal with. Do NOT use them for your broadband.
Setting up was painful - I provided all of my banking details online, but they could not take the first payment because they lost my sort code number. I had to highlight this to them as they did not inform me and I only noticed that they did not take my payment out of my bank. For the first month, as I set it up on the 2nd February, I had to pay the full price - not my promised discounted price for the first 12month contract. I admit that this is in the fine print that I should've read, but sue me - I skim-read and prioritised finalising moving house.
I then moved house into a temporary property that already had an internet provider, before the end of contract was due. I called and emailed but did not recieve any response until a few weeks later (after I moved out of my previous property) I cancelled my direct debit as I did not want to be charged unecessarily for broadband that I was not officially using.
The email I recieved from their Debt Recovery Team then highlighted the costs that I still had remaining to pay. During our back on forth via email, they were not forthcoming with details about how to pay these charges or how to return their special router that did not originally arrive for 2weeks. The kicker of paying £5+ for the return of their router further cemented to me that Origin Broadband was the worst mistake in choosing them as my broadband supplier.
- Location
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- Location
- Bristol
- Reviewing
- Origin
- Date
- 2018-01-18
- Comments
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Origin broadband is rubbish it said my line could do 70mbs was only getting 15 , they lie they steal no wonder they are cheap I gone with a small company they are great
- Location
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- Location
- Bristol
- Reviewing
- Origin
- Date
- 2017-09-05
- Comments
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Avoid at all cost!!
Avoid at all cost!!! We are with Origin since January and unfortunately have 12 months contract with them. The service is so bad we are unable to open emails, talk on Skype and not even dreaming about streaming ANYTHING at all. The connection is dropped every few minutes making it very difficult to buy anything online because I never know if the payment will go through or not or maybe I will pay twice. Not even dreaming of using it for work which makes my life hell. I am disabled so going out to work from places with wifi is quite a task. When we spoke to customer service to try to resolve the issue we were told it's not their fault but the phone line is rubbish so nothing can be done. This, of course, is not true because we spoke to previous tenants and they also used a basic broadband before with no problems. We were charged around £70 to set up the socket by an engineer, we were not told about it and found out from bank statement...He left lots of cables poking out and maybe that's an issue yet we are unable to find out as Origin Broadband will not cooperate and are not interested in looking into it. Luckily we have only just over 3 months left and will be finished with them soon. NIGHTMARE.
- Location
-
- Location
- Bristol
- Reviewing
- Origin
- Date
- 2018-02-01
- Comments
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Apart from interactions with a few brilliant technicians, my experience of Origin has been woeful. My main issue is the unacceptably long waits on hold- sometimes up to 2 hours. Slow response times to emails. It has taken 2 months to solve a line disconnection problem. I will not be using Origin again.
- Location
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- Location
- Bristol
- Reviewing
- Origin
- Date
- 2018-02-24
- Comments
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Dog****. I know they're the cheapest, but even so it's not worth it. They are virtually uncontactable via email when I needed information to get into my account to view my bills and it took them about a month to eventually send it. Repeated connection issues throughout the year which reoccured which meant I have to sit on the phone to tech support for hours. It would disconnect every hour for about 5 minutes, non-stop. This happened about 6 times over the course of my year contract with them, and they were unable to fix it. Long queues, deliberately obnoxious hold music. This is not a company that cares about its customers in the slightest. Also they had a little line hidden in their contract saying if you do not send their router back they will charge you an additional £40. Sneaky, but luckily I spotted it. ABSOLUTELY AVOID.
- Location
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- Location
- Bristol
- Reviewing
- Origin
- Date
- 2021-03-27
- Comments
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I wish I could give zero stars! Please avoid at all cost! Company is run by kids who have no clue. The company feels unregulated and if you want no internet for months on end, go elsewhere! My biggest regret is not reading the reviews from the start!
- Location
-
- Location
- Bristol
- Reviewing
- Origin
- Date
- 2017-12-02
- Comments
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Once again I have had the misfortune to address the issues with this company. Despite cancelling my order many months ago they have suddenly invoked my direct debit mandate, charging me £17.99 for a months rental for a service that I have never had. What is the matter with this company??? they have cost me time and money, never responded to my calls or letters yet still expect me to pay for a non existent service. I propose to seek some form of legal redress against them for loss of earnings, out of pocket expenses and stress...... anyone thinking of using this shower please don't, they are the worse company I have ever had the misfortune of dealing with!!!!!!
- Location
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- Location
- Bristol
- Reviewing
- Origin
- Date
- 2019-11-09
- Comments
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2 weeks after having it installed my Virgin internet is on its last day and I still haven't had a single successful internet connection with origin.
There customer service department close at 6 on weekdays so you can not get assistance after work. If you phone during work they will tell you that you need to be at the internet connection for them to assist. The package comes with instructions for the default modem but having been sold an upgrade - the instructions do not work for the ASUS AC55u. I also can not speak to anyone on live chat. The automated message says there will be delays because of flooding however they haven't contacted me back a singe time or even given me any evidence anyone is even in the office. So alas another hour will be spent waiting to speak to customer services without ever actually being able to access the internet. AVOID.
The engineer set up the phone line but as he said the modem was "plug and play" didn't set it up even on request. Genuinely bottom tier
- Location
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- Location
- Broadstairs
- Reviewing
- Origin
- Date
- 2021-04-22
- Comments
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DON'Y JOIN ORIGIN. This company's ethos is one of lies & avoidance, evasion, Misinformation and giving out ******** - They refuse to put anything in Black & white through the post as a legal document which in my opinion should not be allowed as I am not well sighted. - Had I been told the truth & made fully aware of their policies & other matters of importance when I applied In October last year I would never have joined this bunch of Utter Crooks. -- I only transferred to Origin after being told by their "salesman"
SPECIFICALLY WHEN QUESTIONED that I could make calls to ONE Mobile phone in Nigeria and would still get free minutes. - That was LIES as I discovered after after I got a big bill where the Calls cost 50p per minute. On inquiry after eventually getting through their crap phone systems, I was told Nigeria is NOT ON THEIR LIST of countries. I have not been told WHY & They don't all sign off the same hymn sheets & Currently I would now have to pay over £350 to escape before April 30th 2022.
- Location
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- Location
- Bromley
- Reviewing
- Origin
- Date
- 2017-03-25
- Location
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- Location
- burnhill green
- Reviewing
- Origin
- Date
- 2016-12-15
- Comments
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I have nothing but high praise for Origin
When I have contacted customer services everything is explained very clearly and they take time with you.
Technical services are brilliant also.
It is good to have a company where customers really do come first
- Location
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- Location
- Burton On Trent
- Reviewing
- Origin
- Date
- 2021-04-17
- Location
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- Location
- Cambridge
- Reviewing
- Origin
- Date
- 2017-12-22
- Comments
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THE WORST COMPANY EVER.
yes prices are usually cheap but your time and energy spent chasing them just isn’t worth it.
You’ll need to phone at least ten times with issues throughout the year. No one knows their rear From their elbow. Each call you’ll be put on hold for 20 mins. Each person will have a different answer. I’ve had FOUR people confirm things to me & in writing so I do not have to argue with more people but then, hey, two others say they are wrong.
Billing is never right. Broadband speed is horrific.
Seriously don’t even think about joining this company.
- Location
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- Location
- Cambridge
- Reviewing
- Origin
- Date
- 2017-01-08
- Comments
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I signed up to Origin at the start of November, paying for a year line rental and broadband in advance. Apart from a payment receipt, I received no correspondence from Origin regarding my switch. I had to contact them to arrange the switch date. When this date came, my broadband disconnected from my previous provider but I could not connect to Origin as they hadn't supplied the username and password for the connection. After live chatting online, this was supplied. A few weeks later, my previous provider tells me that only the broadband switched, not the line rental. Therefore, I had to contact Origin again to get this switched. It was done three weeks after the broadband, in which time my previous provider was billing me at their full price. To add salt into the wounds, Origin then sent me an incorrect bill. Not only were they billing me (at a random amount of £9.99 per month) for a period I had already paid for upfront, they included several weeks when my previous supplier was billing me. The telephone service was almost useless when I called to query this bill. Needless to say, I cancelled the direct debit as I have already prepaid for my service. As soon as the contract ends, I will be switching away.
- Location
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- Location
- Cambridge
- Reviewing
- Origin
- Date
- 2018-05-24
- Comments
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I would give this no stars if possible. The company were slow, unhelpful on the phone and had terrible queues. The service they ended up providing was so slow (0.2MB) that it was almost unusable. After a month of trying to get released, they finally let me out of my contract, and then had the cheek to continue sending me bills. Don't be fooled by the friendly call centre staff, they will do absolutely nothing to sort your problem. Cheap but rubbish.
- Location
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- Location
- CAMBRIDGE
- Reviewing
- Origin
- Date
- 2017-06-22
- Comments
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Shocking!! Worst broadband I have ever had and had some terrible suppliers... It's like it's a one man band running a company out of their bedroom! Companies like this shouldn't be able to be conning people like this. Lies after lies. Over charge. And won't let you leave when they offer no service!
- Location
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- Location
- Cambridgeshire
- Reviewing
- Origin
- Date
- 2020-08-28
- Comments
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I’ve only had origin Broadband for less than a month and it is the worst I’ve had by far. Before I had set it up I called and was on hold for 30 minutes before the call cut out, so I ended up not speaking to anyone and having to try and work it out by myself, after 3 hours, I got it working. And it worked like a dream, when it was only me in the house, I’m 17, so I live with my mum, her partner and my sister, so there are 4 of us on this WiFi all day, and then my sister has friends round, so there is more, and before I was with origin I was with talktalk and they could keep up with the amount of people and the only reason my mum switched was because it kept dropping out and costed too much, so that’s when we switched, currently there are only 3 people in my house, 4 devices are connected to the WiFi, you’d think it would be able to keep up, well no. I was watching Netflix and the quality dropped so much I could not see the video. 10/10 will NOT recommend. Awful customer service as you don’t get to speak to anyone. Awful WiFi speed. Absolutely horrendous.
- Location
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- Location
- Cambs
- Reviewing
- Origin
- Date
- 2016-12-15
- Comments
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Overall, great. Onshore help, speeds as offered, affordable prices. So much better than BT, Three and Talk Talk. It would be a full set of 5s if the tech crew cheered up a bit.
- Location
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- Location
- Cambs
- Reviewing
- Origin
- Date
- 2023-02-22
- Comments
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Was happy with them but their culture and customer service have changed. Got suckered into a two year contract, now they put their prices up and I cannot get out. When the two years is up I will not go back. Customer service now like robots; general complaint email not given as they may be 'swamped' by customers due to the price increase. It's garabge.
- Location
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- Location
- Cannock, Staffordshire
- Reviewing
- Origin
- Date
- 2018-03-06
- Comments
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I am generally shocked by all the negative comments as mine has been nearly faultless and defo no worse than any of the major provider's. I used have the full package inc multi room with Sky costing nearly £100 PCM, but after buying a firestick cancelled the lot and just needed broadband provider and Origin came up the cheapest £17.99 PCM for the basic speed. I have read people saying the first months payments was double but what these people forgot to mention you get the first 30 days to try it out then if you don't cancel you get billed double on your second month READ YOUR T&C's BEFORE SIGNING. I have a wife and a daughter and wife is always playing games on the tablet, daughter is on Youtube or her PS4 and I download a lot and its keeps up with everything fine. Customer service (once when I had to call them) got through within minutes not 20 min plus like Sky and the issue was resolved within 24 hrs. Really cant fault Origin and will stay with them for the foreseeable future.
- Location
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- Location
- Cardiff
- Reviewing
- Origin
- Date
- 2019-02-14
- Comments
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It took 2 weeks to get a confirmation set up was complete. turns out it wasn't complete and was on hold for 49 minutes while trying to contact customer services to get it resolved. was then told the issue would take 5 to 10 days to correct. terrible, do not use
- Location
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- Location
- Cardiff
- Reviewing
- Origin
- Date
- 2023-11-02
- Location
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- Location
- Carlisle
- Reviewing
- Origin
- Date
- 2024-02-09
- Comments
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I was another customer dumped on Origin by SSE/OVO. The promised download speed of 40mbs is regularly down to single figures and the connection frequently cuts out while I am in the middle of trying to work. I have tried twice in the last week to contact their "customer service" with no response. Absolute rubbish company. Do not touch with a bargepole.
- Location
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- Location
- Carmarthenshire
- Reviewing
- Origin
- Date
- 2017-04-07
- Comments
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I've no idea how this organisation has had any favourable Reviews. I have found them incredibly hard to contact via either email or phone, unreliable to the point of dishonesty, and totally unprofessional in their communications. Having promised a broadband service and taken my money for 3 months,when it became apparent that no service was possible they quickly abandoned me, promising a 'full refund', they have given only one months rental back, and have refused to respond to my further communications. To be avoided like the plague!
- Location
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- Location
- Carnforth
- Reviewing
- Origin
- Date
- 2019-03-27
- Location
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- Location
- Central Scotland
- Reviewing
- Origin
- Date
- 2018-07-25
- Comments
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As soon as I signed up with these clowns my internet speeds were on the low side and suffering from constant outages. Sometimes outages for hours, a few times a week. At other times 1 or 2 minute outages repeating every 5, 10, 15 minutes or so for hours. On average not more than 2 days would go by without some form of sustained outage or multiple, rapid-fire outages.
When it was working the speeds would frequently be worse than dial-up, page would take ages trying to load and then fail, even after multiple attempts. Between outages I would check my public IP address and ISP details and they would sometimes change. For a while it was in Paris and then eventually ended up in Russia in the latter stages(?).
Contacted them more than once, each time in the middle of sustained outages (one time in the middle of a 20+ hour outage), and of course "everything looks fine" and the "switch your router on and off" spiel. Resorted to trying every combination of 3 different routers and rj cables, no difference. Eventually had BT change the master socket in the house, change the physical line outside the house, and ultimately change something at the exchange regarding where/how we were connected there. No difference. Call customer service during another 12-hour outage, "everthing looks fine to us"...
Eventually cancelled the direct debit well outside of the contract. 3 or 4 months later these crooks somehow got my bank to reinstate the direct debit WITHOUT EITHER MY PERMISSION OR INFORMING ME OF IT HAPPENING, ie. against the direct debit agreement, and actually backdated it 4 months before I happened to notice it one day looking back through my statements.
Needless to say the money was back in my account within 2 or 3 days and then a change of bank was in order. But the nerve of these folk.
One of the strangest things was - checking the available services on the SamKnows availability checker, Origin was and still is listed as unavailable. They had had me on some bogus line and kept periodically bumping me off on to other crappy, dial-up-esque lines throughout the contract. Shysters.
- Location
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- Location
- Chelmsford
- Reviewing
- Origin
- Date
- 2021-03-12
- Comments
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This has to be the worst internet provider. the companys payment services are down and i've contacted online, over the phone and via the 'online portal' to try and make my payments, they haven't been accepted due to a fault on their behalf. I then spoke to an advisor and they assured me my connection wouldn't be ceased due to the mistake on their behalf. Later on during the week my internet suddenly stopped working, this was at 8PM so no one could be contacted at this time (very convenient), i have then spoken to 4 different people since and each one of them have told me different things regarding my account. I then got told I would receive a phone call from a member of the management team and haven't heard anything since. They have 0 customer service, their internet connection is average and considering a lot of people are working from home during a global pandemic, the sympathy from a company like this has been pathetic. I would never recommend this company to anyone, not even my worst enemy. absolutely disgusted.
- Location
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- Location
- Chelmsford
- Reviewing
- Origin
- Date
- 2021-05-20
- Comments
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Of all the isp providers i have used this iS by far the worst by a country mile. Look very closely at cancellation on their T&C. The routers are either from a boot sale or from a previous failed provider. I never received not one second of WiFi from go live for 8 days so I cancelled. I received a bill for £413 x 18 months. I lodged a complaint. Whilst with the ombudsman origin sent my details to a debt collection agency. With intimidating and threatening texts. Customer service is totally absent. So Please please avoid this company. Stick to the bigger companies.
- Location
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- Location
- Chelmsford
- Reviewing
- Origin
- Date
- 2017-03-02
- Comments
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To be honest this is the worst internet provided I have ever come across. I change my internet provider every year to ensure I am getting the cheapest deal possible. The longest it has ever take is 7 days. Origin Broadband was a completely different ball game! It took them 2 months from me placing my order for an engineer to come out and fit my line. Not only did they not communicate anything to me, on the several occasions I chased them to find out what was happening i was told, we will contact you in the next 2 days. I was told this on 3 occasions, not once did they get back to me. I understand the delay does not solely lie with them as the engineers come from Open reach. But I can say their communication is appalling and in this day and ages it takes 2 months to get internet is really unbelievable!
- Location
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- Location
- Chelmsford, Essex
- Reviewing
- Origin
- Date
- 2016-12-15
- Comments
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A good allround service with helpful customer service, easy installation and a reliable broadband service.
I would recommend this service to anyone.
After being with EE this service by Origin is 100% better.
- Location
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- Location
- Cheltenham
- Reviewing
- Origin
- Date
- 2021-09-16
- Comments
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AVOID THIS COMPANY - WORST EVER!!!
The service is absolutely rubbish and the support you get is the same except for a customer service guy called Mark who made the effort to keep me updated. I have had internet with them since the end of April 21 an we are now in middle of Sept 21 and I have had 5 engineers who have come out (1 taking 4 hours to get me up and running) as I keep losing the internet.
It is true when they say 'You get what you pay for' Well actually I am not even getting that.. ...paying for a service that I dont even get!!!!
I was with BT before and yes it was nearly double the price, BUT I NEVER had any internet problems in the 4 years I was with them....I had never heard of this two-bit company and I can see why.....
do you see any adverts for them....NO. That shouldve given me alarm bells...but I was too busy excited about the price!
PLEASE DO NOT EVEN THINK OF SIGNING UP TO THESE JOKERS, I am just counting down til I can wave goodbye them.
Looking at all these recent reviews of this company, we all cannot be wrong!
- Location
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- Location
- Cheshire
- Reviewing
- Origin
- Date
- 2018-01-24
- Comments
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Dreadful company.
Internet is down/slow more often than working.
Can't get through on the phone unless you're prepared to spend upto an hour on hold.
Staff are clueless unless you have a standard question and are argumentative.
Billing department haven't a clue what they're doing. They 'lost' my bank details 6 months into contract and cannot explain why they've now taken a 'First payment' in the month my contract is due to expire (thankfully) and are arguing the expiry date. (Jan to Jan i 12months in my book, in theirs it goes beyond to August ?!)
I can't wait to be rid of this bunch of monkeys.
- Location
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- Location
- Cheshire
- Reviewing
- Origin
- Date
- 2017-08-10
- Comments
-
Customer service appalling. Portal not accessible - usernames don't work and email resets don't either. Try ringing and expect a very long wait.
I have now made over 10 attempts to change something as simple as the bank account the direct debit comes from and still not achieved anything.
Awful service and very frustrating as a customer.
I am now just going to cancel the existing DD and assume they might call me when they don't get their money!
- Location
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- Location
- Cheshire
- Reviewing
- Origin
- Date
- 2017-04-19
- Comments
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Moved to these idiots as theyre new and a cheap deal, cancelled within the first 14 days, still trying to get my money back, can't ever get thru to them - on the phone/ on facebk msg/on twitter - nothing. There is NO email address for them or online chat - joke, don't go near.
- Location
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- Location
- Chester
- Reviewing
- Origin
- Date
- 2017-08-15
- Comments
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I foolishly paid for 12months broadband in advance and the service received in the first month has been pathetic. Around 2mb download speed on good days and regularly no broadband at all. Previous provider was Fuelbroadband who supplied a regular 7-8mb download but they were taken over by Post Office and price doubled hence the move to Origin. What a mistake!!!I have telephoned and been on hold for ages. Technical advice and support is useless. So far no response to my emails requesting a refund.
- Location
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- Location
- Chester
- Reviewing
- Origin
- Date
- 2020-06-26
- Comments
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If you like Nothing's Going to Stop Us by Starship and Get Lucky by Daft Punk, played through a £1 speaker from Wish, then you'll love holding for this outfit. I have had no internet for over 24 hours, and had to hold for a cumulative total of nearly 3 1/2 hours. The tech team try their best, and are nice kids, but largely ineffective. I am back on now but don't hold out much hope for the coming days
- Location
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- Location
- Chester
- Reviewing
- Origin
- Date
- 2017-03-01
- Comments
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I switched my broadband provider to Origin two months ago and so far, the experience has been good. I received the router on time, and my line got activated on the date specified. Broadband speed is good, adequate for streaming videos and accessing online media content. I did contact Origin's customer care line once and my questions were dealt with promptly. Only problem I found was the line can briefly get disconnected for a few seconds before coming back up again, mostly occurs late in the evening. But not that frequent at all. Overall, very satisfied with the service and its a good value for money too. I certainly recommend Origin broadband!!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.