1,017 Customer Reviews over 26 pages
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- Location
- Birmingham
- Reviewing
- Origin
- Date
- 2020-02-24
- Comments
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Was quite happy when I signed up the advisor I spoke to was quite helpful...
Untill I had an unexpected payment that was taken out which left me in overdraft.
When I called to speak to an advisor about this problem,she told me I couldn't get the payment back as it was second half of the 'set up fee' wasn't told that there was a set up fee else I woudlnt of signed up and was also told that it's because they don't do credit checks.
Again on terms and conditions it states they do credit checks and that they're aren't any hidden charges.
Now awaiting to speak to a manager because nobody was available.
They was also going to listen to the initial signing up call to see what was said.
Annoyed is a bit of an understatement right now.!.
- Location
-
- Location
- Birmingham
- Reviewing
- Origin
- Date
- 2017-03-30
- Location
-
- Location
- Birmingham, UK
- Reviewing
- Origin
- Date
- 2017-11-29
- Comments
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Everything you have read is true! Do not go anywhere near this provider they are appalling in every respect. By far the worst company I have ever dealt with for broadband.
I switch every year to get better deals and this year tried to switch to Origin. Every other provider has managed the switch fine ... not so here.
It starts with the fancy customer portal, which was updated to say order received but never any further for 2 weeks. There was no communication by SMS or email at all, not even an order confirmation. They have no email or online support so the only way to contact them is to call and face 20-30 minute wait times. Once you call, the phone staff are lovely but clearly have no idea of what is going on. They always have to ring the 'provisioning team' before providing excuses and delays.
2 weeks after placing the initial order I had my line cut off by the old provider. But I had still received no communication at all from Origin. After 5 phone calls to Origin over 4 days, and repeated promises of callbacks and updates that never arrived, I was told that my line had been inadvertently disconnected (they blamed openreach) and that it would be another 14 days before I could have a new line installed, at my own expense.
At this point I cancelled any contract with them and took out a new contract with a real supplier, who immediately emailed to give me an installation date.
The rank incompetence displayed in not managing a simple provider switch without errors, plus the complete lack of communication at any stage, the inability to give any kind of answer on my order status, and the suggestion that I should pay for their error both financially and by waiting a further 2 weeks without internet represents a complete failure at every stage and in every conceivable way.
PLease learn my lesson and do not choose them as your provider. You will regret it.
- Location
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- Location
- Birmingham, UK
- Reviewing
- Origin
- Date
- 2017-08-13
- Comments
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Paid for a year upfront, don't even have the telephone connected so I knew I would have no extra charges... First month, lo and behold an extra charge! EVENTUALLY sorted and refunded (a month later), meanwhile every morning a reset is required, most days back from work... oh look a reset required! Told by their technical team, it's because I only have the basic line, yet I've had the same speed and specs for a year with Fuel Boradband with no issues at all (only reason I left was a big price hike) so I know that's untrue! My phone simply hates it and rarely connects if it has the option of 3G/4G, so I have to be careful with my usage there, streaming from Netflix is... well, ummm.... don't even try anything HD you won't have a chance, SD it kinda works eventually, just be prepared for all the buffering breaks. It's got so bad I've given up and written off the loss of the rest of the year and gone elsewhere (most expensive year ever for broadband, thanks Origin!)
- Location
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- Location
- Bishops Stortford
- Reviewing
- Origin
- Date
- 2020-09-24
- Location
-
- Location
- Blackburn
- Reviewing
- Origin
- Date
- 2020-11-17
- Comments
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Absolute worst internet provider in the UK.
Only getting 2 mbps yet the technical team just fob it off. Contacted Trading standards in Brighton who are investigating hundreds of Origin complaints. Avoid this Company or regret it tied to long contract or get out charges.
- Location
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- Location
- Blackburn
- Reviewing
- Origin
- Date
- 2019-01-22
- Comments
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We’ve been customers here for over 3 years and haven’t seen such humiliation and depression when it comes to customer service, honestly I’ve been on the phone with other companies that took a long time to answer but NOT as long as Origin Broadband takes to pick up the phone. The internet is great but I’m sorry I honestly cant believe that for a company as big as yours with all those phones and yet people are still waiting in line for 1 hour or 1.5 just to say that my broadband isn’t working and we’ve paid everything in full and they told us that it would take approximately 1 hour to work, btw WE GOT EXAMS.
- Location
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- Location
- Blackpool
- Reviewing
- Origin
- Date
- 2017-10-30
- Comments
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I changed from TalkTalk and wish I had not.
Origin has got to be the poorest excuse of a company.
Customer service is diabolical and if you have Origin I would closely scrutinise your bill including call charges.
- Location
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- Location
- Blackpool
- Reviewing
- Origin
- Date
- 2019-02-21
- Comments
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The worst internet ever I had to get a new router box as the first one they sent me didn't work. I tried to ring them the first time and had to wait an hour and the internet still did not work. I have rang them twice since as the internet keeps cutting off. Then they said they are going to charge me £198.00. Avoid this rubbish company.
- Location
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- Location
- Bmth
- Reviewing
- Origin
- Date
- 2017-07-10
- Location
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- Location
- Bo'ness (Scotland)
- Reviewing
- Origin
- Date
- 2020-03-07
- Comments
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Had my Internet put in on Wednesday and so far it's beem great we have had a few issues of disconnecting but nothing major its off for no longer than a minute and we have ipad/switch/phone/alexa/tv connected and 3 out of 5 still work perfectly when using Internet at the same time
- Location
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- Location
- bolton
- Reviewing
- Origin
- Date
- 2017-09-26
- Comments
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shocking incompetent company bordering on criminal activity...over charging bills ,failing to connect on promised dates...wrong account set up details...router loses signal ever day ..please beware this company its your biggest nightmare
- Location
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- Location
- Bolton
- Reviewing
- Origin
- Date
- 2017-05-18
- Location
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- Location
- Borders
- Reviewing
- Origin
- Date
- 2017-06-01
- Comments
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Very poor all round, takes 45+ minutes to get to talk to someone. My biggest problem was with them taking too much money from my account with the direct debit, they were taking too long to resolve the issue so I was refunded with the direct debit guarantee and moved providers. So watch you accounts closely.
- Location
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- Location
- Bournemouth
- Reviewing
- Origin
- Date
- 2020-06-17
- Comments
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Having been with Origin for 4 years and been happy with the service. It is now turned into a shambles. Now interupted or no internet for 17 days. Promised a new router which hasn't come over a week ago. 16 phone calls later numerous emails to them to discuss the problem. I have now left them. Hope this doesn't happen to anyone else
- Location
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- Location
- Bournemouth
- Reviewing
- Origin
- Date
- 2017-08-13
- Comments
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Do not use!!! Poor service throughout my experience they took over 6 weeks to install my internet connection. Additionally, now I have internet it drops connection every evening!!!
If you try and call them for anything be aware at least a 20 minute wait and even they they are useless at helping you with anything or tell you the wrong information which has happened to me multiple times.
Although they are cheap I strongly advise everyone to not use them!!!
- Location
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- Location
- Brackley
- Reviewing
- Origin
- Date
- 2017-08-09
- Comments
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I had just moved house and called Origin to ask if they could supply my property with fibre-to-the-premises, they said they could, took an initial fee and said that OpenReach would be in touch. The stupid voice on their call centre system should have been a screaming warning not to trust this organisation. After a week, they called back to say that they couldn't find my property in the OpenReach system. When I explained again that it was fttp, they admitted that they couldn't supply me with broadband. They said someone from the finance department would be in touch to arrange a refund. After a week I had not received a phone call so contacted them, only to be told that the billing system wasn't available. They said they would call back and on this occasion they did. In the meantime I went with BT who had me connected up within 3 days. After a further delay, Origin processed the refund and I have got my money back 5 weeks after parting with it.
- Location
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- Location
- Bracknell
- Reviewing
- Origin
- Date
- 2020-09-12
- Comments
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This is the worst internet provider I have ever used, I have only been with them for 3 months and have been unable to stream any media over the router they provided. Nobody seams to know what they are doing .I phoned them numerous times but the tech team was unable to resolve my issue and was even told that 6 devices were to many to connected to the router.
I have now switched to my previous supplier and waiting to see if they will demand their cancellation fee, which I plan to deal with the same way they dealt with me!!
- Location
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- Location
- Bradford
- Reviewing
- Origin
- Date
- 2021-06-24
- Comments
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Do not touch this company with a barge pull,had 3 months of hell with this company with my average speed of just 2gb,in the end after consultation,I sent them an email telling them I was cancelling the contract due to not getting the service they promised me,cancelled my direct debit with them and didn't hear anything for 3 week,they then took 2 monthly payments out of my bank without my authority, the bank refunded me my money,origin are now trying to get 2 years contract of me at £28 a month,and then to add insult I got a letter saying I owed £1000 before it had gone to a credit agency,do not make the same mistake as me,stay well away from this micky mouse company
- Location
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- Location
- Bradford
- Reviewing
- Origin
- Date
- 2017-02-01
- Comments
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3 days ago i was on plusnet standard ADSL with 22mbps down and 1mbps up.
Origin router arrived half way through the day of activation and took all night to boot up!
After about 5 resets of the router to get it to sync, it finally did and now the speeds are 1mbps down and 0.03mbps up!!! Ping is 600ms. The limited up starves the download so i effectivly have dial up internet. Tech support takes 30 mins to get through if you don't get cut off.
3 days and no internet. This is unacceptable. Going straight back to plusnet.
- Location
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- Location
- Bradford
- Reviewing
- Origin
- Date
- 2021-07-08
- Comments
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Expensive & constantly throttling down your speed.
Couldn't even watch YouTube.
Had to reboot router 5/6 times per day. Avoid
- Location
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- Location
- Bradford
- Reviewing
- Origin
- Date
- 2017-03-20
- Comments
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Transferred to Origin due to Sky price increase. Paid initial payment, waited for router and set-up. No delivery and No set up.
Repeated calls and emails solicited the issue of a "technical problem". Eventually admitted we're unable to complete on provision of service. Asked for refund went back to Sky on greatly reduced rate. Origin advised would refund monies paid immediately, still waiting 2 weeks later, no response to emails! Cannot recommend anybody signs up to Origin. Stay far, far away from them.
- Location
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- Location
- Bradford
- Reviewing
- Origin
- Date
- 2021-09-21
- Comments
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Avoid avoid avoid!!! Was with them 12 months and had working internet for 2. 3 engineers out all finding faults on the line yet still charged. Avoid avoid avoid!!!!!!
- Location
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- Location
- Bradford
- Reviewing
- Origin
- Date
- 2018-05-23
- Comments
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I wish I read everyone's reviews about company..it's the most ridiculous company ever invented.rubbish service..just big scam..free router turns out you got to pay for router if you cancel contract..I wouldn't be tempted by their rates..they hide everything..I am now reporting them to Ombudsman..I never been so shocked..
- Location
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- Location
- Bradford
- Reviewing
- Origin
- Date
- 2018-01-27
- Comments
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Absolutely abismal service, since October have not had broadband. Spoke to customer service operative who told me there was a fault on the line, they would get an engineer out within 48 hours. Still not working rang again to be told the original fault had caused a loop fault, they did not ring me back to tell me this. They threatened me when I said I wanted the remainder of my money back. Would never go with them again. BEWARE it may look like a good deal, but when your not getting the service for at least half of the agreement, it’s quite an expensive option.
- Location
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- Location
- Bredbury
- Reviewing
- Origin
- Date
- 2017-03-27
- Comments
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If I could give NO STARS i would...i have signed with them on the 15th of March 2017..I regret it ! I have been on the phone forever and no one answers. Ashleigh Donkin who said she will call back the day after, never heard from her again. Sent so many emails no one bothers to do anything...12 days passed and no router, no internet...This company is FRAUD...Take the money and never do anything...I wish i did nto sign with them...trying to call now again to ask for a refund..they do it on purpose as they know you have 14 days to cancel if you are not satisfied, but after so many complaints ands written requests, the contract can be void as they are in beach of the Customer Consumer Act. Awful people... please DO NOT SIGN ANYTHINGWITH THEM
- Location
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- Location
- Bridgend
- Reviewing
- Origin
- Date
- 2017-07-18
- Comments
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I upgraded from plus net which was up from pretty much day one. switched to origin broadband and i get about 3/4 disconnects a day. I cant exit contract, as you have 14 days only, but takes 3 weeks to set up. also, they will charge you for the router, if not returned in 14 days of cancellation. please everyone avoid, check the reviews, everyones getting DC. the customer service isnt great.
- Location
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- Location
- Brighton
- Reviewing
- Origin
- Date
- 2017-08-23
- Comments
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Crappy service. You'll be lucky to get through to support help line. 3hrs waiting!
- Location
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- Location
- Brighton
- Reviewing
- Origin
- Date
- 2019-05-01
- Comments
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The worst service i have ever received!
Thinking of saving money on a slightly less premium brand than Sky or BT? Believe me the hassle is not worth the saving. Took me 3 months and persistent daily calls to chase anyone up to install my router. Their customer service is disgusting with no one really willing to put their hands up and take blame, nor apologise for the inconvenience; they simply bombard you with secret unwritten policies and T's and C's.
Finally my contract had run it's course and i rang them one final time to cancel; and then was told that i had been billed for one month extra, as yet another unclear T&C struck me with a brand iron whip, told that "While your account is still open, even if your contract has ended, we employ a rolling contract unannounced to the customer".
Genuinely disgusted with how i've been treated by this company.
So in conclusion, really do go elsewhere..
- Location
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- Location
- Brighton
- Reviewing
- Origin
- Date
- 2017-10-27
- Comments
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It just goes from bad to worse with this pathetic excuse for a company. I had lots of problems to start with but now i'm about ten months into my year contract they have decided to start charging me for line rental, even though I paid a year in advance for line rental and calls. I did email their non existant customer services and got no reply. I eventually managed to speak to someone who said they would sort it out and I'm still waiting. Cant wait till my contract ends so I can go with another provider. Any provider no matter how bad will not be as bad as Origin. You have been warned!
- Location
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- Location
- Brighton
- Reviewing
- Origin
- Date
- 2017-12-05
- Comments
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This is the worst company I have ever dealt with. I have today gone live with another provider and hopefully free of this horrendous company.
I paid a whole year in advance for broadband and a year in advance for anytime calls. They started billing me again after 9 months.
They cant get anything right. They dont reply to emails and they leave you waiting up to an hour on hold. Their broadband speed is slower than any provider I have had. Avoid at all cost. They are the cheapest for a very good reason. They are rubbish and will stress you out for the whole time your with them. I have today cancelled direct debits to them as they are now trying to bill me for Jan Feb 2018 even though I moved to sky today. They owe me money. AVOID
- Location
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- Location
- Brighton
- Reviewing
- Origin
- Date
- 2016-12-27
- Comments
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I joined Origin on 07/12/16 and paid a year in advance including one year anytime calls.
I paid a total of £232.49. My contract ends with my current provider in 3 days.
Origin have not been in contact with my current provider so I will have to continue paying my current provider.
I contacted Origin on the 21/12/16 to find out what was happening and why I had heard nothing. They said they would look into it. Again nothing happened and no contact from Origin. I have today spoke to a chap at Origin who although very polite and apologetic was unable to tell me why nothing has been done or why my current provider has not been contacted or why the woman I spoke to on the 21/12/16 has done nothing to rectify the situation.
Origin have not contacted me at all since they emailed a receipt for the £232.49 three weeks ago.
I will keep you updated. Although I will probably demand a full refund within the next week as this company in my opinion is unprofessional and is quick to take money only.
- Location
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- Location
- Brighton
- Reviewing
- Origin
- Date
- 2022-09-06
- Comments
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This company were absolutely useless. Never had internet access and they expected me to fix it. Spent hours on chat changing lots of things and still would not have internet access. I gave them time to try to sort this out and then cancelled just after the cooling off period because I thought they would fix it. They then took over £350 out of my bank account. I have been unsuccessful getting this back. Avoid this company
- Location
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- Location
- Brighton
- Reviewing
- Origin
- Date
- 2017-02-22
- Comments
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Please refer to my earlier review of 2016-12-27. Yet more problems have arisen. I've just been onto Origins new portal and glad that I did because in red letters it states that I am behind with my payments. I paid a year in advance for Broadband and a year in advance for anytime calls when I joined. There was an initial payment of £5.16 billed in January and this was taken via direct debit on February 10th and clearly shows on my bank statement as paid. This morning I spent my time trying to contact Origin via online chat (no one answered)I eventually got an answer via telephone and was told to just ignore the red letter demand and that it was "probably teething problems". I don't want to "just ignore" it. I want them to delete the demand so that I know that it's not going to get worse as red letter demands do. This company has been a pain in the neck since I joined them. I wish I hadnt.
- Location
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- Location
- Brighton
- Reviewing
- Origin
- Date
- 2024-01-30
- Location
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- Location
- Bristol
- Reviewing
- Origin
- Date
- 2018-03-20
- Comments
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Terrible broadband service with regular drop outs and low speeds. We were repeatedly billed incorrectly including an attempt to continue to bill us after we had finished the contract and moved to another supplier. Customer services are woefully understaffed and resolving all of our various issues required long periods of waiting on hold. Don't be tempted by their low prices and choose another supplier.
- Location
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- Location
- bristol
- Reviewing
- Origin
- Date
- 2017-08-28
- Comments
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terrible customer service waited 1 30 mins then gave this part of origin wants sorting out and fast on the plus side the internet very good no problems yet for the its good
- Location
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- Location
- Bristol
- Reviewing
- Origin
- Date
- 2017-08-15
- Comments
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Customer service awful (don't follow up as promised, long waiting times on phone) fault unresolved for over 6 months and still can't get origin to fix it. Internal wifi connection drops out all the time wireless network communication problems i.e chromecast dropping off network as router dropps out. I get annoying emails every month asking to set up a direct debit, the email says to reply to it if you have any q's but its a no.reply email address. Thing is I dont need a direct debit because i paid up front for this awful service.
- Location
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- Location
- Bristol
- Reviewing
- Origin
- Date
- 2023-07-16
- Comments
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Transferred from SSE had no choice and since being with Origin had no WiFi at weekends and none in the evening, during the day it's patchy, customer service don't wanna know , not seen a contract,no idea how long stuck with them , have cancelled my direct debit
- Location
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- Location
- Bristol
- Reviewing
- Origin
- Date
- 2019-06-21
- Comments
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Don’t use this company. Appalling speeds. I rarely get over 4MB using WiFi (my mobile phone connection hits 90MB). Forget a connection during peak times.
I cannot even stream TV properly and the signal completely drops out all the time - this is not an exaggeration. I live in the city, not out in the country.
They are refusing to cancel my contract despite this stating they cannot guarantee wireless speeds. Who actually uses a wired connection anymore?
Terrible customer service. Terrible service in general. Have read other similar reviews since I started looking. Wish I had known before I signed a 12 month contract.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.