Origin Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Origin.

Recent Customer Ratings for Origin

  • Satisfaction
    2.6 stars
  • Customer Service
    2.7 stars
  • Speed
    2.5 stars
  • Reliability
    2.5 stars

Based on 216 customer ratings since 2019-06-01 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

757 Customer Reviews for Origin

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Reviewer Location Reviewing Date Ratings
Just horrible please don't do it. I say origin broadband and I vomit.i pay and never got the internet.dont even let me cancel the internet
  • Satisfaction
    1 star
Warrington Origin  
Absolutely fuming i was in and out of hospital so genuinely forgot about this bill they robbed my dads account of his weekly pension and i haven't been able to earn because of covid left us hungry for 10days would not recommend to anyone about as useful as a steak at a veggie bbq
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
TROWBRIDGE Origin  
Been wiv these for about a year and d been really good tbh. Got my friend to go wiv them as well and got money off so we'll happy about that and not ha problems wiv WiFi as well so can't moan
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Manchester Origin  
We unfortunately signed up for internet with this company. WHAT A HUGE MISTAKE. We have never had a single day of consistent internet access. We have contacted them on so many occasions it is unreal. We get excuses and lies, conflicting information from whoever we speak to. Nobody will take ownership of our problems.
I urge everybody to steer clear of this rogue outfit, they cannot live up to their own hype nor provide the service you pay for.
As the majority of other reviews state..........
Poor customer service and an even worse internet connection.
AVOID AT ALL COSTS
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Southport Origin  
Do not even consider going with this crowd of cowboys. I got signed up over the phone and was promised the earth. It was going to be the fastest and best signal that was possible to get or so I was told. What rubbish. I cannot talk to anybody online and the internet and the signal just cuts off quite frequently.To make matters worse I discovered last week they have changed my phone number, which I have had for over 30 years and never even told me. My number is very important to me as people like doctors, hospital,banks, accountants, etc all call on my number. When I phoned to demand my original number be reinstated the customer service woman did not even ask for my details.Origin is the worst company I have ever had any dealings with and how they are allowed by the government to carry on trading I don't know They are pure and absolute garbage
Orkney Islands Origin  
Since I have had broadband with origin my signal has been in and out of signal. ie my service has been appalling am never able to talk to anyone as online chat they never seem that interested advise to anyone stay away from origin worse broadband I have ever had. soon as my contract is up I will back to sky.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Ramsgate kent Origin  
Don't touch Origin Broadband with a barge pole. The service is totally unreliable, resetting passwords a nightmare and customer service pathetic. My Asus router needs resetting every day and the speed is slower than i have ever had!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Kirkbymoorside Origin  
please stay away they take your money and do not give a damm about you
been with them 3 weeks and keep losing connection every day.and good luck trying to get a responce of them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
TEAR Origin  
Absolute disgrace please do not go with these,Broadband is not stable at all.I took out ultra fast 80mbs.I dont get 1.5mbps.When you call they fob you off .Totally useless. AVOID.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Chesterfield Origin  
I strongly advise you not to use this service.I used comparison sites to find this provider, with it being the cheapest I foolishly got into contract with them. After stating the current situation of the house I was assured the Wifi would be good enough to use the computer to play games and watch movies which the wifi really struggled to keep up with. Being told it was fibre and the fastest package available I was told the Wifi would be sufficient, this however was not the case. After the engineer had poorly installed the router, we all experienced problems with slow internet and regular disconnection. I complained and the blamed it on our usage saying that there wasn't much we could do, unless we bought extenders. This didn't solve the majority of the problem after buying fairly expensive wifi boosters. Since then I have wanted to cancel which they have said I cant do unless I pay the hefty cancellation fee which is the same as the contract so is pointless. I would strongly advise everyone to NOT PURCHASE this broadband given the quality of service and WIFI, even though it may appear cheap. The staff are incredibly rude which is totally out of order considering the current situation we all find ourselves in. Don't make the mistake I did and DO NOT use Origin unless you want to be spoken badly to or have WIFI that you would be unhappy if you had it in 2005. Stay Safe everyone x
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
bHorfield Bristol Origin  
My review is based upon the ongoing attempt to get any service from them. I swapped from very reliable but v expensive BT on March 4. It’s now April 9 and despite many attempts, it’s always 2 to 4 days away. They blame Openreach but have failed to investigate anything that might be their fault. I feel sorry for the front line staff who do their best. I fear that this will soon be another TOTO energy. Here today, gone tomorrow. Avoid!:
  • Satisfaction
    1 star
  • Customer Service
    2 stars
Somerset Origin  
what a load of crap they taken first payement the thing doesnt work rang the 5 times on the friday to be put on hold for 20 mins each time and then cut of rang monday to be told i would get call tuesday as they can see its not working notthing not a call rang back today to be put on hold for yet another 25 mins then cut of i have spoken to them and told them dont want it now to be told ok i have to paye them 197 pound to end the contrack thats never worked for day 1 i dont think so do u rang bank and they said if the try to take any money the will contrack the fraud dept there not getting a penny from me please dont use the crap company there really r **** thks for reading
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
pleshey Origin  
I have never Ben so frustrated and disappointed with a company in my life.
Do not under any circumstances use this company unless u want to be frustrated off line most of the time spend like I have a total of 12 hours so far on the phone only to be told there box is not a good one they do a better one but can’t send it without supervisors permission but they do two even better ones at a cost of approx £90 or £130 approx and I could pay for them xtra on two instalments if I wanted my contract started with them two weeks ago and still it’s not working each time I ring I wait for at least 10 to 15 mins just to be transferred where I wait so far for over 30 mins till I give up
So far to date I have made approx 15 calls to them to be told yes there is a problem (I know that ) I have now contacted resolvea who will try to sort it for me as I’ve been told if I change provider I will have to pay for the rest of my 2 year contract that has just started I have now given them 14 days notice I’m leaving surprise I’ve now been without any internet as no signal since I gave them the required 14 days notice
DO NOT UNDER ANY CIRCUMSTANCES USE THEM
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
POOLE dorset Origin  
Extremely extremely extremely unsatisfied. I moved to London a month ago, got the service a week ago and since then it has been disconnecting and I spend half a day with no internet connection at all. I am extremely sorry that I took this provider. And now I can't break the contract with no fee. SO 12 more months of this torture.
When it works it's pretty fast and the customer service is nice. But I can't live like this because I need to work from home.

Save yourself and don't take this provider!!!!!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
London Origin  
Well... First of all please don’t trust all them happy reviews... they are obviously paid for.
Here is the story:
Got signed with them over the phone. Steve, sale adviser, promised me minimum guaranteed speed of 17Mb/s... not bad for basic broadband deal... Upon checking my location he’s assure me that no fibre optic available to my area at all... So admit me sign up for basic broadband. When openreach engineer came to install the line he said that fibre optic IS available as there is fibre optic connection on the pole... After plugging in the rooter my internet speed showed 0.24Mb/s... FTF??? Rung them to check what’s wrong with my broadband and they replied “What do you want? You are on the lowest speed option and we can’t do anything with it..” Really??? Wanted to terminate the contract with them but there is the trick... YOU CANNOT TERMINATE CONTRACT AS SOON AS YOU GOES LIVE... Or pay for the full therm of the contract... Made a loads of phone calls to them and got official confirmation that they guaranteed speed not less than 0.5Mb/s... After they realise that they actually confirmed that minimum guaranteed speed is 0.5Mb/s they top it up to 0.5Mb/s... Parallel they try to push me to sign the “better deal” with them as “your speed defenatelly gonna get improved. I guess that this is the way they push customers to sign for more expensive packs.
The customer support staff is rude!!! Proper rude!!! They not willing to help you out... dropping the calls and threatening you that they going to put your number in to a blocked list if you keep ringing them...
Only advise... AVOID AT ALL COST!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Pontefract Origin  
Agreed to switch to them and keep the same number, now into two weeks since I changed and they still haven’t transferred the number. Tried email/telephone/live chat, none of which has evoked a response. Have spent literally hours and hours trying to communicate with them without success.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East Horsley Origin  
Bloody disgraceful. Have deducted £75.80 from my account, although I cancelled last November having paid up-to-date. I even called the bank and cancelled the direct debit to be sure. The bank told me theyve been trying to take payments since 5th March and was only authorised today (pay day). Called origin to be told that they took payment from the card saved on their system and theres no notes saying I called and cancelled LAST YEAR. How rude!! now got to wait 5-7 days before the bank can raise a dispute, how do I explain this to a two year old who now has to go without?!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
newport Origin  
Such a scammers. Never use them. They didn't provide any service. They don't pick up the phone and after I cancelled my direct debit they using my card details to make payments. I have makd a record with fraud crime police and my bank I advice everyone to do the same.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Origin  
Broadband doesn,t work.The worst company ever.Not happy with the service.Its my biggest regret. Really disappointed.Never again!it is really slow and bad internet.
Please
AVOID AVOID AVOID!!
Edmonton Origin  
Literlly the worst company! 3 times they took money out my bank for other people's Bill's. Leaving me short this last time I found out I've iver paid them by more than 200! The broadband is **** aswell! Left me with no money to pay rent or for my kids birthday! Told me there was nothing they could do! GO ELSE WHERE!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen Origin  
It’s hard to get through to speak with customer services and when you do, it’s hit and miss. A few customer service advisories are good. But some just don’t care about what you say. I called them to cancel an upgrade and enquire about the payment of a period that I had moved home and was not connected yet. The advisor said she would get in touch about it in 24 hours. She never did and they still took money for the over two weeks that I wasn’t connected and didn’t cancel the upgrade so I was on a contract that I didn’t want. Then to get through to discuss it I was on the phone for over an hour and no joy. Disgusting service. I’m going to cancel my contract and report them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
Shrewsbury Origin  
Broadband doesn’t work and no one answers the phone!
Leeds Origin  
liars and never sort anything, phone and yu sit for 9over 30 mins before anyone answers, speed 2/3 what it should be not reliable cuts out often and they dont give any reason just waste your day sitting on phone, web chat even worse says Currently replying in under 25 minutes, ha wat a joke 1 hr and 10 minutes later they replied and then asked for answers i did not kwow. AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Keighley Origin  
Had my Internet put in on Wednesday and so far it's beem great we have had a few issues of disconnecting but nothing major its off for no longer than a minute and we have ipad/switch/phone/alexa/tv connected and 3 out of 5 still work perfectly when using Internet at the same time
  • Satisfaction
    5 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Bo'ness (Scotland) Origin  
I have signed up with this company for fast fibre broadband but was then told they can only fit slow copper line in my area I was not happy about this so trying to get though to them but no awnser no body has came to instal a line and 3. Weeks later there takeing money out my bank with out my permission how can they do that wen I don’t even have any connections
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Portsmouth Origin  
A load of crap worst company and customer service ever and only been with them a month,false advertisement and took money out they wernt supposed to,would advise anyone not to go with this company!EVER
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool Origin  
Only signed up with you on Friday 29th March, it was agreed that I would start on 6 April only. I did not agree to change my phone line to you before that date. You have contacted plusnet to take over phone line on 11 March which I have cancelled. I agreed and want to change to you on 6th April only. Not happy with service so far.
  • Satisfaction
    1 star
GAMLINGAY Origin  
con people rip you off give ya a £20 routor charge u 146mins on calls and no help and cow boy company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Basingstoke Origin  
Was quite happy when I signed up the advisor I spoke to was quite helpful...
Untill I had an unexpected payment that was taken out which left me in overdraft.
When I called to speak to an advisor about this problem,she told me I couldn't get the payment back as it was second half of the 'set up fee' wasn't told that there was a set up fee else I woudlnt of signed up and was also told that it's because they don't do credit checks.
Again on terms and conditions it states they do credit checks and that they're aren't any hidden charges.
Now awaiting to speak to a manager because nobody was available.
They was also going to listen to the initial signing up call to see what was said.
Annoyed is a bit of an understatement right now.!.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Birmingham Origin  
Biggest regret is signing up with these. The staff can't answer questions because they don't have a clue!! They want payment upfront and then don't even bother to set it all up... u have to chase them to get anything started. Feel I'd be within my rights to end the contract earlier than agreed....I haven't even had any services. Beware
Liverpool 7 Origin  
Company is poorly run, even when you do finally get through to customer service, they can't answer your questions, no clue...think its their first day. Insist on first months payment upfront, then need chasing to get the broadband actually up and running. You get a date of installation within 4 days...2 weeks and still waiting for any contact from them. They have 1 week and I will be cancelling my contract.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool 7 Origin  
this is the worst customer service i have ever had from a company, after 8 calls that wear never answered just background music, & after spending 1 1/2 hours on a web chat i cancelled the contract on the chat line what a load of rubbish
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
LEEDS Origin  
I was very pleased with the customers service and everything was explained very clear . They were very pleasant. Can't comment on any of the broadband as I am not set up yet.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
Clydebank Origin  
Really disappointed with this service. Signed up after reading mixed views, but mainly for the cheap price. We placed the original order a month ago and we still don't have wifi up and running. The initial delivery is slow, the call answer time is slow, the help chat is slow; basically impossible to sort out. Incredibly frustrating.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Stoke Newington, London Origin  
Easy set up, no hassle no fuss, no upfront fees, excellent broadband. Excellent customer service from Valerie, who clearly loves what she does snd is extremely knowledgeable about the service you. provide. A great experience since switching to origin, not only for better broadband but for the customer service experience. Thanks Valerie, your customer service skills are excellent, which makes origin broadband a great service provider
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Renton Origin  
Our service has been disconnected without any warning or notice given. Apparently some issue with our direct debit. Had we known, or advised of this at any point we would've resolved it instantly. But no - they simply disconnected our service. Now, in order to reconnect it they say it'll be 10-14 working days, plus starting a new contract (so locking us in again for 12 months again).
We've had many issues with the internet, it goes down for hours at a time, really unreliable. Calling in mean extremely long waiting times. But we put up with it thinking all providers are pretty much the same. But now this - simply disconnecting us without notice. It's a breach of their own T&C. I could fight them on this but to what end? They've already disconnected us, we'll be without internet for 2 weeks now. Customer service dealing with this has been appalling, lousy attitude, incompetent representatives. Like Little Britain's 'computer says no..' type.
Will be looking for a different provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Origin  
Signed up to these, wish I haden't, they sent modem and I can't get it to work, I am elderly, disabled and terminally Ill, I explained I couldn't set it up and required someone to call. They wouldn't, told them my health issues and why it is impossible for me to carry out the checks they wanted me to do. So I threatened to cancel, but although it says you have 14 days to cancel you don't as that 14 days starts the day you sign up and they don't send the thing out for 14 days, so your 14 day cancellation period is over before its delivered, dreadfull company, don't go near them, it may be cheap but it doesn't work and they don't want send an engineer out. It's disgusting treating elderly disabled this way they should be ashamed of themselves, not to mention terminally Ill people, we have enough to worry about with our illness without that. It's made me really Ill, I hope they have a terminal illness see how they feel.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Reliability
    1 star
Wolverhampton Origin  
We started out with sky turned to origin as promised fast reliable broadband waited 3 weeks for the line to go live it is but it's slow unreliable disappears cant play ps4 wanted to take it into cash converters not even a constant stream to watch iptv not been 30 days yet signed up with bt least you get what your paying for and they send out an engineer to sort out problems online not happy at all steer clear if you actually use broadband
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ipswich Origin  
Absolutely diabolical - Thankfully I'm 14 months into my 18 month contract so I don't have that long until I can leave this dismal company.

I signed up for £20/month 37mb/s fiber deal and I often have speeds of less than 4mb/s (currently 1.30mb/s download). I live in Sheffield about 2 miles from the centre so its not as if I'm in a rural location.

I have complained often at the start of my contract and jumped through all the hoops only to have a continued poor & interupted service.

The call centre folk are polite enough but they can only do very little to help until they have ticked every box on their question sheet and then maybe, just maybe your call will get raised with 3rd line support. You will then have to spend another hour on the phone trying to diagnose the fault and this can only be done during the day because any evening support has no clue whats going on.

Fair play to anyone who manages to get what they're paying for as on paper it sounds ridiculously cheap. It's just my reality is very far from the figures promised.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Sheffield Origin  
I have switched to Origin (never heard of them before) on the 7th of Nov from a well known provider. Great customer service, home broadband speed better than ever and better than the speed they guaranteed. Also a much better price. No interruptions at all either. So far I am very happy
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Corby Origin  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.

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