445 Customer Reviews over 45 pages
-
- Location
- LONDON
- Reviewing
- Onestream
- Date
- 2023-10-04
- Location
-
- Location
- Berkhamsted
- Reviewing
- Onestream
- Date
- 2023-10-02
- Comments
-
Extremely poor customer service. Bills were overcharged and a real headache to get a refund. The real definition of buy cheap buy twice.
- Location
-
- Location
- Reviewing
- Onestream
- Date
- 2023-09-30
- Comments
-
Just ripped me off over a £100 for a month's of broadband there scammers and crooks with 0% customer service these reveiws are real
- Location
-
- Location
- Bolton
- Reviewing
- Onestream
- Date
- 2023-09-28
- Comments
-
Onestream Scammers!! entrapping into an expensive package
---------------------
Stay away from this company, I am an existing Onestream customer caught up in their scam.
Don't get fooled by their cheap price. They charge for EVERY single thing. Everything is free for 1st month after cooling off period they show their true colour. They have everything written in Small print which you will miss.
- First of all, you will lose your telephone line as they do not manage the telephone. Meaning you will not be able to receive any incoming or outgoing calls. If you want a telephone service, it will cost you an additional £30 per month
- They give you £10 crappy router, which is of no value and poor wifi signal. If you want a good router then you have to pay an additional £4.51+vat per month to have it. It is called Superstream Router
- if you want any kind of Tech support you need to pay an additional £4.51+vat per month, it is called Onestream Assured.
- OneStream signs you up with a couple of subscriptions e.g. Macfee antivirus for 1-month trial, after that OneStream charges £35 for a full-year subscription non-refundable fee.
The total cost per month is
(broadband fee) £21
+ (Telephone service (only incoming calls)) £30
+ (router fee) £4.51
+ (Tech Support fee) £4.51
Total = £60 + vat per month
- Location
-
- Location
- Birmingham
- Reviewing
- Onestream
- Date
- 2023-09-23
- Comments
-
Supposed to pay 19£ charged me 25 and when I wanted to end the contract at the end of the year they didn’t reply on emails. On the phone they tried to convince me to go for another year . Thiefs
- Location
-
- Location
- South Yorkshire
- Reviewing
- Onestream
- Date
- 2023-09-21
- Comments
-
Worst customer services in the Universe, never answer phones , ( hours spent) email the same , that’s if you can find a email that works, resorted to record delivery, guess also ignored. Once in control of your direct debit, they take extra, will ( a lot of extra money). No explanation, someone would need to talk to you. Never received an invoice in a year, never received a contract. Cancelling is nearly impossible, they make it so. Not person from the company has once bothered to look into my issues, they just take unjustified, unexplained , increases in money taken.
Guess make the mistake of getting company to take notice, I wrote a review, guess instead of addressing my concerns, they cut of my internet the next morning.
It was on a Month by month basis, ( I confirmed be recorded delivery) it ran our end Sept , they cut it of 10 days early, and changed £45 instead of £25
Of no one wises to explain, now it’s matter of principle, seeking legal advice tomorrow, onestream customer services no existent ☹️
- Location
-
- Location
- Northumberland
- Reviewing
- Onestream
- Date
- 2023-09-21
- Comments
-
Rubbish, in every single department. so much so I am about to pay to have a separate provider as I can't be a.sed anymore
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2023-09-13
- Comments
-
Terrible service and company.
I had a terrible broadband speed despite paying for a fast broadband.
Also the worst cancellation policy. They don’t have a simple fee to pay especially when you have special circumstances having to close your account.
I submitted a complaint but heard nothing back.
And there are no written prof of anything.
I am revolted by this service, the only thing they care about is to take my money.
Terrible
- Location
-
- Location
- Farnborough
- Reviewing
- Onestream
- Date
- 2023-09-10
- Comments
-
Just as everyone ahead of me, I have abysmal experience with them. They messed up my go live date, cancelled my original order, which they didn't tell me, and created a new order with a new go live date. Sent text messages on both days so I had no idea what's going on. For the confusion they offered me a month free. Still haven't received that. Half an hour easily waiting on the phone and then a very rude agent pretty much shouting with me that they can't help! Like what??? They add "free" extras to your contract Eve if you express that you don't want that as you don't want to risk to forget to cancel them and ince they go full price you would pay like £40 or more. Router not included in price?! Never replied any of the written messages. As she couldn't tell why my credit just disappeared from my account without deducting from my bill, she said she will get back to me. Well I still haven't heard anything. I will have to constantly contact them over and over again. I am seriously considering to cancel even though that would cost £160 at this point. The internet is never the speed they guaranteed, my tv/phone very often says no internet... I just don't understand how is it allowed that such a horrible company on every level can operate and rip off so many people without consequences. There has to be a way to get out of a contract if they don't fulfill their end.
- Location
-
- Location
- Aberdeen
- Reviewing
- Onestream
- Date
- 2023-09-08
- Comments
-
Would give zero stars if I could.
Might seem like a good deal now but it won't in 12 months time!
Were rubbish from the start when they sent me a faulty router, doubled the price during my 12 month minimum contract period (£19.99 to £39.99), then to £53/ month out of contract. Customer service is awful and the last person I spoke on the phone to was downright hostile.
Avoid.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Onestream are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Onestream.