Onestream Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Onestream.

Recent Customer Ratings for Onestream

  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2.3 stars
  • Reliability
    2.2 stars

Based on 140 customer ratings since 2021-05-20 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

175 Customer Reviews over 5 pages

  • Reviewer
    Location
    Yorkshire
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Very poor customer care. Don’t answer phones. Don’t reply to emails. When you finally manage to get through they cut you off. They make mistakes on bills and cut people off. They will threaten customers with muddying their credit score if they don’t get you to pay fines they’ve made up. STAY WELL CLEAR
  • Reviewer
    Location
    East Sussex
    Reviewing
    Onestream
    Date
    Comments
    absolutely the worst switch I have ever done. Appalling internet speeds, no service on line or by telephone. This is little more than fraud
  • Reviewer
    Location
    Kingsdown
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    No problems with the broadband but they break your contract to put your price up, sign you up to additional services without asking you, you will never be able to get through on the phone and their online chat is never staffed. In short they are utterly hopeless. I had all of the above issues and complained formally. Still couldn't speak to you anyone as they just send emails that don't answer your email questions or deal with your complaint. The website is hopeless and you can't do anything, bills are are poorly laid out and hard to read. I'm switching and when done I will send a complaint to the ombudsman. Do not be tempted by the low price, you will be sorry!
  • Reviewer
    Location
    Bedfordshire
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Stay away! Worst internet provider I’ve ever had. My room is 2m from the router but it only ever works if I’m sat directly next to it. Due to my laptop not having an Ethernet customer service said there’s no way they can test or improve my service. Absolutely shocking how poor and slow the service is. They should be paying me to put up with it. Avoid at all costs
  • Reviewer
    Location
    South Yorkshire
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Please please DO NOT use this company, i wish i read all the reviews 1.5 stars out of 5 speaks for itself, you will constantly have a problem with the company! My internet has been susspended because they can't seem to manage someone paying in full. You will be waiting hours in a que to speak to someone, you will be lied to and get ready for money to be taken out of your account for no reason, AVOID AT ALL COSTS! DONT BE FOOLED LIKE I DID
  • Reviewer
    Location
    Glasgow
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give 0 stars for this company, I would. We purchased our broadband in March and had received an email for the delivery and go live date of the 8th of April, the broadband package was delivered on this date and an engineer appeared a few minutes after to install the broadband. It worked for a few minutes, and then I returned to the property the following day (as had not moved in fully yet), and broadband was off completely.
    I had to phone Onestream on the same day, 9th, to ask for them to have someone fix this. The person on the phone told me that they would get back to me via email to give us some clarification of this issue as our go live date was the 8th. No email over the weekend, so I contacted them again on Monday the 11th in the morning to ask if they had any more updates, the customer service advisor told me that we should expect an engineer out on this same day. Low and behold, 2 engineers did actually appear and worked on the fault for over 6 hours, the men could not have been any more helpful or nice, they also managed to fix the fault.
    A few days later, internet goes off again, I phone to ask about this but it then turns back on an hour later.
    10 days after this - we are completely without WiFi, I had to phone Onestream from the Monday (25th April) afternoon that it happened on all the way throughout the week until the Friday - constantly being told that we haven’t had a go live date yet (although, the go live date can be up to 14 days after purchase, this was now well over a month). We were also told that there was no possible way for us to have been using the WiFi before this time as we hadn’t been given a go live date in the first instance, essentially calling myself and my partner liars? We then were told we would have the new go live date of the 11th of May!!! Two months after purchasing their broadband. We insisted that they fix our problem within 24 hours or we would be switching provider.

    Stay well clear of this company, I hate to complain in most cases, but this situation from start to finish has been an absolute shambles.
  • Reviewer
    Location
    Bexely
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Dont. Go. With. Onestream.

    They owe me £110. Customer service will keep you on hold for over an hour. Tell you lies. Do nothing. And even the engineer that came round told me lies and said i cant have one stream here and that was a lie and yet he told onestream the opposite and they kept taling my money despite me ringing up and telling them i want to cancel. And nothing got sorted.

    Believe me. These just lie to take your money. Then you try and contact them and they lie.



    Stay
    Away.

    Believe me.
  • Reviewer
    Location
    Essex
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Should be able to put 0 stars. Awful in every sense - currently sat on the phone (63 minutes already) and still waiting to be answered. Overcharging, stating I signed up for extra services when I didn’t, slow internet…avoid at all costs.
  • Reviewer
    Location
    Kent
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I would give 0 stars if I could. Onestream are an absolute joke!. When I went to go with one stream the engineer said I can't have onestream due to having no cables. So I called them up and said I need to cancel. Its been a month. Twice on the phone to them. Told me I'll hear back. They're still payments from me some reason even that's more than it should be! Plus they charged me £60 to change over address in which I can't even get onestream. They owe me £110 pound. Customer service is s***. They lie to you. And you don't hear back from anyone. They're an absolute joke.
  • Reviewer
    Location
    Durham
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This has to be the WORST internet I have ever had in the past decade. The signal is complete garbage and dips whenever I am gaming every 30 seconds. Customer service is bad and that is if you can even get through to them. I was on TalkTalk before and never had this issue and I am now going back to TalkTalk. AVOID THIS COMPANY!
  • Reviewer
    Location
    st5 7AG
    Reviewing
    Onestream
    Date
    Comments
    Please stay away from this company. This signal is always failing, the customer services are rude and dumb.
    The speed is low
  • Reviewer
    Location
    Exeter
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Onestream are terrible - fortunately I was able to cancel before my "go live" date. On taking out the order, an engineer appointment was booked. No email notifications of this appointment. Take the day off work - nothing. Try to get in touch with them - their "lines are busy, 10 minute wait" automated answer never answered, the callback option never called back. The "one minute wait" livechat took over an hour to respond. Then I learned the engineer appointment had been moved to the next day. No notifications of any of this. Then I cancelled, and was then told an engineer wasn't arriving anyway as I was only being "transferred" to their service (despite me being new to fibre). This leads me to think that the service wouldn't have been fibre at all. Overall this company is atrocious, and I'm extremely glad to escape being locked in with them, despite having to wait another two weeks for a new supplier.
  • Reviewer
    Location
    Menstrie
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have only been using Onestream for just over a month and getting a speed of 16mbs (35mps guaranteed!) I thought I'd made a mistake ... this seemed confirmed when I was holding on to the phone for over 45 minutes waiting for a reply before I had to give up as going out.
    The next day I got through to a Tech support person within 5 minutes. That call lasted about 20mins during which everything possible was checked out and I was advised I'd get an email with a date for an engineer to call.
    This arrived with 24 hours and there was a delay due to Easter but it was quicker than I expected.
    The Engineer arrived and spent a considerable time updating sockets and I'm now reliably getting readings around 37 -38 MBS.
    Result = A very happy customer!
  • Reviewer
    Location
    Dunblane
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just awful. Constantly crashing
  • Reviewer
    Location
    Yorkshire
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Would like to give zero stars if possible.
    Started off really well, but after 1 year it went all downhill quite quick.
    Was left 2 weeks with out internet and 3 weeks without phone (not totally their fault as Interchange burnt down) but I had to phone them to inform what has happened and told them that I would expect a refund from them as BT would be refunding them for lost services. Got given £8 back. Was asking them to keep me up to date but nothing.I had to inform them and keep chasing .
    Then they kept putting up the prices constantly with out prior warning and funnily once I was ready to leave they could drop them again?
    When I decided to leave they started to try entice me to stay and then started threaten that I would have to pay an early leavers fee after 3years when I only signed up for 12month?
    They now have sent me a bill for the whole month of April, after I have left plus late payment no D/D fee when their services seized on 5th of April.

    All I can recommend is stay well clear.
  • Reviewer
    Location
    Sheffield
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Speed less then minimum guaranteed
  • Reviewer
    Location
    Belfast
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Extremely poor customer service.
  • Reviewer
    Location
    Horsham
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Have had 2 engineers sent out - no update for improvement - promised a replacement modem but that hasn't happened. Now the Live Chat never works and it's a long wait to get through on the phone. Nail in the coffin has been the latest email sent out forcing us into the 'Free Trial Activated' (I checked the terms and conditions). If we go against it they now say they'll charge a £120 engineer fee (but we're not the ones causing broadband issues!) - Absolute joke.
  • Reviewer
    Location
    Coventry
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    Have Broadband+phone deal with Onestream. Phone calls are very expensive since they seem to charge from the instant you dial, regardless whether the phone is answered or not. Now quite annoyed with them by being automatically signed up to a 'loyalty deal' that would cost an extra £3.95 a month. Unsubscribing was made awkward by having to fill in two online boxes and sign a touch screen box that produced an unreadable scribble. No email or chat support to be found either. Their cheap fibre deal doesn't seem to be available in my area, despite Virgin, Sky and other providers offering fibre at my address. Cheesed off with them!
  • Reviewer
    Location
    Wirral
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    My contract/supply was supposed to start on Friday. It's now the following Monday late evening that I'm writing this. Still with no internet since Friday and absolutely no communication in any shape or form explaining what is going on. Technical support opened a ticket for me and that's the last I've heard!!!??? Absolutely unacceptable rubbish is what I've received from day one. They had a 3 week heads up for the switch over so no excuses.
  • Reviewer
    Location
    Beds
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful company . Rude tech staff .constant drop out . Four days without internet. Told it was A Vodaphone issue? Promised a refund for outage duration, didn't get. Tech actually put the phone down on me! Cancelled DD as breach of their terms and conditions..gone with someone else
  • Reviewer
    Location
    Doncaster
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely horrendous company, internet keeps dropping, there billing system is shocking and now there trying to charge me £52 for a new router because it isn’t working. The phone team are useless. Avoid
  • Reviewer
    Location
    South Yorkshire
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Beyond poor customer service!
    I purchased an 18 month deal in January of 2020 which i paid in FULL, around 2 months in onestream had taken out 2 months payments from my account, i rang up and explained that i have paid in FULL and that i should be entitled a refund (the refund came around 6 weeks after this). All was find for the most part of a year until Onesteam decided to charge me again once again! This time the payment charge included a late payment fee of £10, i got in contact and said that i have been in FULL for 18 months and that i am not eligable for monthly payments, i was advised to simply 'ignore' the text until, yet again! Another text, saying i am late on a payment, i got in contact with onestream again and said that once again i do not qualify for monthly payment to which an advisor named Tom said that 'the payment is due to inflation' EVEN THOUGH the text clearly states 'late payment fee' and now of course my account has been suspended so i am left without any internet even from paying the FULL AMOUNT.
  • Reviewer
    Location
    Yorkshire
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have spent three days trying to get through to Onestream to sign up for their current offer. I cant get through, they don't answer the phone and after an hour it just goes dead. It just occurred to me that if their Sales line is so appalling I expect their support line to be far times worse. Then I saw these reviews. I have decided to stay with Sky - they answer the phone quickly and provide excellent service.
  • Reviewer
    Location
    Warwickshire
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    This is the second time within three months that I am without internet service. On the first occasion, I was without service for four days. Currently I am without any service for four days and counting, with no idea when I’ll be able to reconnect. I have reported the incident as a technical fault on the website but no one has since followed up with me in the form of an update, nor was there an email confirmation of the logged ticket. Quite frankly, a pro-rata rebate does not compensate me for the downtime I experience during a outage.

    The Openreach technician checked the line today and confirmed that the issue resided with the router.

    If Onestream cannot guarantee a service available 100% of the time, this should be stated as such in the product offering. It would be very useful for me to know when I can expect outages such that I can make adjustments to my schedule accordingly. My over-reliance on internet services is sad but an unavoidable reality of the times we live in.

    I must confess that I have never experienced such a poor level of internet service provision as I have with Onestream. Needless to say, the contract will not be renewed at the end of the term as I seek a service provider capable of providing a reliable uninterrupted service, and that offers telephone support at a weekend. Furthermore, how does Onestream expect a customer to speak with an agent via the echat service when their internet is not working?

    Very disappointed in Onestream, and in myself for not heeding the warnings on customer review websites prior to committing to a contract with them.
  • Reviewer
    Location
    Yeovil
    Reviewing
    Onestream
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    When I first joined they royally messed up by allocating the line to the wrong router, which meant (after lots of issues getting them to resolve it, without service) I had to go in and modify the user profile settings in the router - something non-tech people would not have managed.

    I have been subject to price rises with no prior warning. They most recently stopped my service and tried to make me sign up to a new long-term contract at a high price.

    There was never any offer of compensation or effort to make things right.

    In short, my experience with this company over several years was that they were a bunch of amateurs and I wouldn't recommend.
  • Reviewer
    Location
    Norwich
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Administratively a joke as a company. They ignore complaints. Their internet service is unreliable. They fail to provide the service paid for. They lie and fail to meet their empty promises. A disgrace of a company. One of the biggest mistakes I've made going with them - negatively impacting my credit rating, failing to provide internet, and driving me stir crazy with abysmal service.
  • Reviewer
    Location
    London
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute disgrace for the last 14 months my broadband went down a few times each time he goes down for a couple of days but this time seven days and it’s still going on, never again
  • Reviewer
    Location
    Co Durham
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Well how can i start with OneStream i know Horrifilc Provider .... The only thing that is dropping more than our internet connection is Russian aircrafts dropping from the sky by Ukrainian air to air missile's , Ukraine are probably getting more response/sense from PUTIN than i do OneStream ... So to Sum it up if you want a war with your internet provider then these are the guys for you if you want hassle free broadband i would recommend not to waste your money !
  • Reviewer
    Location
    Warrington
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    They will keep calling you , even if you not the customer , 10 plus calls in 2 weeks even after requesting to take off calling list, stay away
  • Reviewer
    Location
    Worksop
    Reviewing
    Onestream
    Date
    Comments
    Currently With This Laughable piss taking company & can’t wait to leave!!! it’s that I’m will to pay to end my contract early!! Signals hit & miss, but my main issues are the customer services is shocking!! You can never speak to anyone, 5 times I’ve rang today and each time, I’ve been cut off after 3 words, then it’s back to being in the que for over 10mins, I used the call back option waited over an hour for someone to ring back and again was cut off……. It’s a disgrace! They claim there value for money which indeed they were the cheapest on the market, then policy’s began to change every other week, and now there charging admin fee’s for paperless bills that you receive via email!!! Joke!! My bill has an extra £22 on it for admin fees! AVOID THIS COMPANY AT ALL COST!!!! THEY MAKE RULES AND POLICY AND NOW CHARGES UP HAS THEY GO ALONG!!!!
  • Reviewer
    Location
    Surrey
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful service. Rude unhelpful staff. Never has a company failed it's customers so badly. Avoid like the plague!!!!
  • Reviewer
    Location
    Barrow in Furness
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    After a a year with one stream I cancelled them as everyday my internet geothermal going if I must of phone them to sort the issue out 5 times a day for at lest a month so k cancelled it and the did not like it so they hit me with a £200 bill and j said I’m not paying it for the truble I have been having then they said if it’s not paid they are taking me to curt really bad company how they treat people I would not recommend them ever I will advance other people to not take the internet offers really bad and they are very rude you on the phone plus the always say a good deal on internet and after a Minh it goes up an extra £45 on top hope this helps people not take one stream on j can only advise thanks
  • Reviewer
    Location
    Ipswich
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    after 12 months, the service degraded to 0.22mbps download and 0 upload. rang them up to report about weak router signal, call back with a very aggressive salesman support, they want £34 a month upgrade, nothing will be done, til another 9 months to go. constant reboot of router in order to use it, virtually hopeless broadband provider.
  • Reviewer
    Location
    Essex
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Literally the worst wifi I've ever had. It drops out EVERY single day. Sometimes for 5 minutes, sometimes for days. No amount of rebooting the router or my devices does anything. I can't believe they even call themselves a broadband provider. What exactly is it you're providing apart from a headache?
  • Reviewer
    Location
    Manchester
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Shocking cystomer service, false claims and diabolical internet speeds. They don't deliver the min. Mbps in the conract and when questioned on this, tell you that you have to pay more to rectify the problem yourself. I wouldnt even not reccommend, i would say stay far away from this company.
  • Reviewer
    Location
    Wiltshire
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID...AVOID....AVOID

    VAT added to all prices so what you see is not what you pay

    After 30 days they pull the plug on your connection and you can no longer get out of the contract i.e. good service with no disconnects in the first 30 days but after that up to 10+ disconnect per day, absolutely rubbish service.

    'No sneaky price rises' promise is a load of rubbish as they just put up the cost of items that are 'outside' of the contract like eve & weekend call package so you are locked into paying the extra for the free call extra or extra just for the calls as you can't cancell the main contract for the phone or broadband without penalty.

    AVOID...AVOID...AVOID
  • Reviewer
    Location
    Truro cornwall
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful company, awful customer services. 18 months of poor internet, constant calls when I wanted to change, pestering me to stay and very condescending. AVOID!
  • Reviewer
    Location
    Newark
    Reviewing
    Onestream
    Date
    Comments
    Broadband is awful . Always disconnects on my gaming . The line has been tested and ok .
    Played 10 games tonight and 8 disconnects.
    Terrible service and I won’t be renewing.
    Never had this trouble with BT .
    Time to go back as these are terrible
  • Reviewer
    Location
    Leeds
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Genuinely the worst company I’ve had to deal with. I would urge anyone to go with ANYONE else but Onestream. I’ve had over a year of ignored calls, ignored and faulty broadband.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Onestream are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Onestream.