Onestream Broadband Buyers Guide

Onestream are a newer provider, aiming to provide cheaper standard and fibre broadband with call packages.

  • Standard and Fibre packages available
  • Totally unlimited downloads
  • Range of call packages available
  • Very competitive pricing on all deals

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Onestream Jetstream Fibre Unlimited Broadband
£19.99 per month
18 month contract

£9.99 upfront cost

  • Truly unlimited usage
  • Powerful Stream 3 home hub router included free
  • 17Mb average download speed
  • 1Mb average upload speed
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Onestream Jetstream Fibre Max Unlimited Broadband
£19.99 per month
18 month contract

£9.99 upfront cost

  • 45Mb average download speed
  • 8Mb average upload speed!
  • Truly unlimited usage
  • Powerful Stream 3 home hub router included free
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Onestream Xstream Superfibre Unlimited Broadband
£20.99 per month
18 month contract

£9.99 upfront cost

  • 67Mb average download speed
  • 17Mb average upload speed!
  • Truly unlimited usage
  • Powerful Stream 3 home hub router included free
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Details last checked on 2021-01-14

Reasons to choose Onestream

  • Very competitive prices - Onestream are one of the cheapest broadband providers around right now
  • Three fibre-to-the-cabinet options - you get three choices for FTTC broadband, including a slow plan that could be suitable for users with modest needs
  • Fully unlimited service - you can use the internet as much as you like with the unlimited deals
  • UK-based tech support - free customer support is available by phone or online
  • Range of call packages available - you can add your choice of five phone plans if you still make a lot of landline calls

Possible downsides

  • 18 month contracts - all the deals last for 18 months, with no shorter options available
  • No frills service - other than broadband and calls there are no extras to be had
  • Relatively new and unknown name - Onestream have only been around for a couple of years, so are still a relative newcomer to the market

Features at a glance

  • Average download speeds of 17Mb, 45Mb and 67Mb on their fibre plans

  • 18 month contracts as standard

  • Download allowances are truly unlimited

  • £9.99 delivery cost for the router

  • UK-based tech support over the phone or online, including a callback option for added convenience

  • Line rental included on all deals, with cheap call plans available as an optional extra

1.9 stars
  satisfaction rating based on 104 customer ratings since 2020-01-27. See more Onestream customer ratings and reviews.

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Onestream.

Customer Ratings Summary

  • Satisfaction
    1.9 stars
  • Customer Service
    1.8 stars
  • Speed
    2.1 stars
  • Reliability
    2.2 stars

Based on 104 customer ratings since 2020-01-27

Show all time ratings

Add your own review of Onestream

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
I'm reasonably happy with the connection I've experienced so far. Nice and fast, and the package was discounted when I started so very cheap.
Customer service is varied; I gave one rep a 5 star review he absolutely deserved, but I had others I'd happily drown for the good of humanity, including an email from a snarky manager.
Be aware they ship routers with outdated firmware from 2018 when there were serious issues with the FBI and Avast flagging known DDoS and Cryptohacking attacks; Avast Threat Landscape Report 2020 expected increases in these and there is evidence of personal data being grabbed when going through comprimised routers.
The Technicolour router they supplied me has no auto-firmware update meaning that security patches are not updated. They currently have no services for customers to download firmware updates and I have asked for this security concern to be escalated.
In fairness, they are NOT the only ISP who does this, and I have confidence that they will address this glaring issue promptly to demonstrate a leading role among ISP's.

tl;dr Reset the chat if you're landed with a dork and try again; excellent speed; wave their failings publically and watch them shine; learn internet security, it's YOUR responsibility too.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Edinburgh Onestream  
Shocking service. Should have gone live last week, but still haven't received router. They are completely uncontactable - don't answer their phones, respond to emails or engage on their web chat. Avoid at all costs!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Manchester Onestream  
AVOID - raise prices mid-contract without any notice and then charge you extortionate amounts to leave, citing some lost line in the small print of that contract they know people don’t read. Extortion and corporate greed at its finest. Not to mention constant issues with broadband cutting out and a non-existent customer service (until they want money from you!!)
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Onestream  
BEFORE reading comments here, I placed my first order for 18mth service on DEC 28th. go-live date was stated as 13th Jan, today. I've had no further updates, router etc since that first "order confirmed" email!
I've tried contacting the company by ALL available methods - phone, email, online chat. Never got a reply on the phone - only "hold" music. No reply to emails. Started a online chat with Dan K. The moment I mentioned my order number he was gone!! Seriously what sort of clowns are running this so-called business. Next stop the ombudsman.........
  • Satisfaction
    1 star
  • Customer Service
    1 star
Spalding Onestream  
Order online, pathetic customer service , there telephone line never connects. What ever discussed on the chat make no sense. They are not able to cope the higher demand of customer. stay away with them. although they are cheaper but worst is all other expect.
wokingham Onestream  
Appalling service - avoid at all costs . We cancelled our autistic daughter’s contract when we moved her out of her property . We paid fully - Oct payment made in nov , nov payment made in dec - she vacated the property nov 21st .
Onestream then deemed it appropriate to send our daughter emails chasing her for further payment which they said was in arrears , causing unnecessary stress and anxiety . We contacted them and explained that we had paid in full , only to be told it takes up to 30 days for them to process and so we were liable to pay for a service we did not use in a property vacated , because their process is slow ! It begs belief how this company is still operating, especially at a time when people of sound mind aswell as those with specific conditions and mental health issues, are struggling to cope . At no point did anyone from Onestream advise our daughter of this “so called “ 30 day process until we queried their tactics . Suffice to say we paid the £40.37 ... does that mean they win with their tactics .... not if everyone avoids them at all costs ,please read before being fooled by their “best price “ message, you will pay for the poor decision in the long run
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Alton Onestream  
Appalling service - avoid at all costs . We cancelled our autistic daughter’s contract when we moved her out of her property . We paid fully - Oct payment made in nov , nov payment made in dec - she vacated the property nov 21st .
Onestream then deemed it appropriate to send our daughter emails chasing her for further payment which they said was in arrears , causing unnecessary stress and anxiety . We contacted them and explained that we had paid in full , only to be told it takes up to 30 days for them to process and so we were liable to pay for a service we did not use in a property vacated , because their process is slow ! It begs belief how this company is still operating, especially at a time when people of sound mind aswell as those with specific conditions and mental health issues, are struggling to cope . At no point did anyone from Onestream advise our daughter of this “so called “ 30 day process until we queried their tactics . Suffice to say we paid the £40.37 ... does that mean they win with their tactics .... not if everyone avoids them at all costs ,please read before being fooled by their “best price “ message, you will pay for the poor decision in the long run
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Alton Onestream  
Just wanted to leave a quick note to thank all the people who have reviewed this company and left the negative reviews. I’m glad I did my research before almost signing up. Seems like I dodged a bullet! So these reviews definitely make a difference! Thanks for the heads up.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Onestream  
Please people do not sign up with these pirates service is useless customer service is useless they refuse to resolve issues but are happy to continue to taake money from you. I am in the process of getting rid of these mugs and jump to another provider, If you sign with these you will wish you had not. They totally refuse to accept faults
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Rochester, Hoo Onestream  
If I could give 0 stars, I would. Shocking service as their phone lines are not up and running due to Covid and everything is done over chat. No one speaks to anyone so when we were told we'd have a new router in 2 days, it wasn't actioned with anyone else. Had to follow up 5 times and by the last time we were told the action was then cancelled by the technical team because we were deemed to have no problem (sure, internet dropping to 0mbps every 30 mins is no problem!!)
We were sold an upgrade in March at £27 a month for superfast broadband and told we could discuss cancelling after 6 months. We tried and were told we couldn't do it
The price increased to £39 in August and we had no letter confirming. When challenging this they said that they didn't have to show us proof of postage in line with Ofcom.
We now have to pay off the remaining balance when we move in January for an absolutely terrible service - both customer service and internet service.
If you're thinking about a cheap provider, I'd go with anyone else as I promise you - the prices are too good to be true.
Southampton Onestream  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Onestream Broadband Buyers Guide - Is Onestream right for you?

Can I get Onestream broadband?

Onestream offer fibre-to-the-cabinet broadband on the BT-owned Openreach network. It's available to around 97% of the UK.

Onestream are a relatively new provider, having launched in 2018, but are owned by the well established business broadband supplier Onecom. As their service uses Openreach it has similar coverage and performance to most providers in the UK. The service is fibre-to-the-cabinet, which means that the fibre cables run to your nearest street cabinet, and the connection to your home is over the old copper wire network. The speeds you get as a result can vary depending on how far your house is from the street cabinet.

Onestream pitch themselves as a low-cost broadband supplier, with prices that undercut many of their rivals. Use our postcode checker to see if Onestream is available where you are.

What packages are available?

Onestream have three fibre broadband deals available. They're all FTTC, with no full fibre options. There's also one standard broadband package.

The fibre packages are:

  • Jetstream Fibre Unlimited Broadband - an entry-level service with 17Mb average download speed and 1.5Mb average upload speed
  • Jetstream Fibre Max Unlimited Broadband - a mid-range deal with 45Mb average download speed and 8Mb average upload speed
  • Xstream Superfibre Unlimited Broadband - the high-end package offers 67Mb average download speed and 17Mb average upload speed

If you can't get fibre, or are in an area where the fibre performance is very poor, they also offer a single standard broadband deal:

  • Onestream Flow Unlimited Broadband - an average 11Mb download and 1Mb upload speed

All the deals are fully unlimited and come on 18 month contracts. You need a BT line installed where you live to get it, and line rental is included in the price. Onestream promise no sneaky in-contract price hikes, though it can still rise annually in line with the RPI rate.

If you're browsing the Onestream website, be aware that they tend to give greatest emphasis to the maximum download speeds for each of their plans, not the average. You're likely to get lower than this in practice. However, they do offer a 30-day satisfaction guarantee, so you have time to test the service properly to be sure you're happy with what you're getting.

If you still need a landline you can add your choice of call plans to your deal:

  • Onestream Uptime - free calls to UK landlines anytime
  • Onestream Downtime - free calls to UK landlines weekday evenings and all weekend
  • Onestream World - calls to 18 countries at 2.5p per minute
  • Onestream Move - calls to mobiles for 2.5p per minute
  • Onestream Life - all of the above in a single deal

Which package should I choose?

Onestream are a little unusual in that they have three fibre speeds available, although the price difference between them is very low.

The ISP's unique package is Jetstream Fibre Unlimited, the entry-level deal with an average download speed of 17Mb. No other provider offers fibre broadband with such a low speed. It's the equivalent of an old standard ADSL broadband connection - albeit a tad faster than their Onestream Flow Unlimited deal - and could be fine for small households with modest uses. It can handle some Netflix streaming in HD but not 4K. If your online activities are mostly browsing, shopping, Facebook and the like, then it may be okay.

Onestream's mid-range deal is a little faster than the equivalent from other providers. It averages 45Mb, when other are typically around 35 to 38Mb. The top-end deal is the same as you get elsewhere.

We normally recommend choosing the deal that offers the right balance between price and speed. However, in the case of Onestream, there's only a £2 a month difference between their slowest and fastest fibre packages. So unless you're on the tightest of budgets you may as well just go for the fastest deal, especially as that already looks decent value compared to other providers offering similar speeds.

You'll be committed to Onestream for 18 months, although if you do choose a slower speed you can upgrade your service at any time for free.

Points to consider before you choose

  • Do you use streaming services, or have a large family that are always online?
  • Do you need a landline with cheap phone calls?
  • Are you happy (and able) to commit to the service for 18 months?
  • Do you want extras like TV, perhaps as part of a bundle?

Compare all Onestream broadband packages

What do I get when I sign up?

It's always worth seeing what else you get when you join a broadband supplier, so you can budget for any extras you might need.

  • Stream 3 Home Hub - What Onestream describe as a "super dooper router" is supplied with each package, and you have to pay for delivery.
  • Free customer support - Tech support is available by phone, email or live chat. You can also request a callback, so they'll contact you at a time that's more convenient.

What are the benefits of Onestream?

Here are some of the reasons why you should consider broadband from Onestream.

  • They're cheap - Onestream rank among the cheapest providers in the UK, with speeds comparable to what their more expensive rivals offer.
  • Very slow fibre available if you need it - If you have only basic needs you can shave a few pounds off your bill each month with a very entry-level plan. Got poor fibre coverage in your area? They offer a standard broadband deal as well.
  • Free tech support - Tech support includes a callback option, so you can arrange for them to call you at the most convenient time.
  • Free router - You get a free router when you sign up.

What are the drawbacks of Onestream?

Nothing is ever perfect. Here are some of the potential downsides to look out for with Onestream.

  • No-frills service - Onestream give you broadband and some phone plans, and nothing else. This is not a service to go for if you need TV or mobile bundles, for example.
  • No shorter contracts - All their plans are on 18 month contracts. This is not ideal for those who would rather keep their commitment a bit shorter.
  • No ultrafast broadband available - An average of 67Mb is as fast as Onestream goes, so look elsewhere if you want to explore the ultrafast options available to you.
  • It's a new name in the industry - Onestream are a new and somewhat unproven name in the broadband industry. The initial reviews from our customers to date are decidedly mixed.
Broadband.co.uk