699 Customer Reviews over 70 pages
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- Location
- Scotland
- Reviewing
- NOW Broadband
- Date
- 2023-11-18
- Comments
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I am not a customer yet, was just looking to see if I had coverage at my location. It doesn't offer me any of this when you fill in the postcode. You just start a purchase process. So assumption says I have coverage?
so going through the help centre, you end up with a chatbot, who is as helpful as a can of baked beans.. I am not liking the human less corporations... And I am not even that old yet..
- Location
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- Location
- Canary Wharf
- Reviewing
- NOW Broadband
- Date
- 2023-11-14
- Comments
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Lived on the isle of dogs next to canary wharf and Now was the only provider and charged a extorniate 20 pounds per month for less than 5 mbps. The connection was at less than 2 mbps and would stop a few times per hour completly. Called Now and had 3 engineers come and do works to no avail. Was given a month free.
I do not recommend this provider at all. The prices they charge for the quality offered is akin to robbery.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-11-12
- Comments
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Bad, incompetent customer service. Firstly didn't process the order, but didn't reach out to flag. Had to cancel this 'phantom order' (as they casually call it) and reorder. This delayed our setup another 2 weeks. Unfortunately in that time, Now increased the cost of their broadband service by 15%. This means we have to pay more overall due to Now's error. Customer service couldn't care less, were condescending, patronising and basically abysmally shocking. They were beyond useless at every turn. Pray that you have no setup issues, else you'll need to deal with this group of mouth breathers.
- Location
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- Location
- Salisbury
- Reviewing
- NOW Broadband
- Date
- 2023-11-10
- Comments
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Surprised at some of the reviews, I’ve had Now broadband for nearly a year now and it’s always been very reliable for me
- Location
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- Location
- Bristol
- Reviewing
- NOW Broadband
- Date
- 2023-11-09
- Comments
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Absolutely tragic. I have never come across such awful service. No customer support whatsoever, can’t get hold of anyone and cannot cancel account as they keep charging me. I had to go to the bank to end it. Backward is not a good enough word. Be careful with setting up anything with amateur company.
- Location
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- Location
- Newmarket
- Reviewing
- NOW Broadband
- Date
- 2023-11-09
- Comments
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Don't join now broadband they stole money from my bank account and won't return it they keep going into my account without my permission be warned now tv are theives
- Location
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- Location
- Shrewsbury
- Reviewing
- NOW Broadband
- Date
- 2023-11-08
- Comments
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The cheap router is the worst part of this. Weak and won’t reach through the walls of my house (my previous BT router would). Yes as others have said, they’re cheap for a reason. Owned by Sky as well. Only signed up for 12 months (thank god) so early termination fees aren’t too bad and am having fibre installed in a couple of weeks. After that, rubbish broadband will be a thing of the past. I cannot wait!
- Location
-
- Location
- Reviewing
- NOW Broadband
- Date
- 2023-11-08
- Comments
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Absolute terrible company
Have taken money with out authorisation,
When phoned they are telling me its a late payment from November, when the bank has told me its from May
The Company lie and take money where not authorised
- Location
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- Location
- Cheshire
- Reviewing
- NOW Broadband
- Date
- 2023-11-06
- Comments
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Worst company I have ever had misfortune to deal with. Customer service is non existent. Broadband generally very slow. When Broadband went down it took more than 90 minutes to finally get a human on the phone. Every part of the troubleshooting sends you through interminable loops until you are disconnected at the end of each loop. The fault requires an engineer but they don’t work at weekends. How is it that I see engineers working at the box at weekends for other companies? Avoid at all costs.
- Location
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- Location
- Southampton
- Reviewing
- NOW Broadband
- Date
- 2023-11-01
- Comments
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After being with Now TV for 12 months. I had to re apply for broadband as I needed to change the name the account was in which was fair enough. Was told this will take 2 weeks, after 2 weeks and hearing nothing I called up to ask why my broadband hadn't been activated. They told me my application to open reach had been rejected and there was no way of knowing why that was. They didn't contact me at all to let me know and if i hadn't of called they probably never would have. Told me I have to re-apply which takes another 2 weeks.
Customer service was awful, no-one knew anything, constantly being moved to different departments. Even though I was speaking to people they might as well have been AI because they were basically robots. One of the worst companies I've dealt with, there's hundreds of other broadband providers out there so I suggest you use someone else.
- Location
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