693 Customer Reviews over 70 pages
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- Location
- Leeds
- Reviewing
- NOW Broadband
- Date
- 2022-06-18
- Comments
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Worst customer service experience of my life. 3 weeks and still no broadband even after notifying them weeks in advance. Was assured that we would receive compensation but now being told that we are not eligible because we have switched to other provider (after they told us to order and cancel on 4 separate occasions). Avoid like the plague.
- Location
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- Location
- Middlesbrough
- Reviewing
- NOW Broadband
- Date
- 2022-06-15
- Location
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- Location
- Chesterfield
- Reviewing
- NOW Broadband
- Date
- 2022-06-13
- Comments
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Paying £20 a month for 70Mbps download and 19Mbps upload.
Whenever I have needed to contact support it takes about 30 seconds to get through.
We went through a house move, unfortunately this took 3 weeks longer than we were told it would, this is our only gripe with Now Broadband.
The broadband is reliable, we had an issue where it kept dropping on and off for five days, finally gave Now a call, they sent an engineer out within a few days and problem was fixed with the line.
Customer service all have English accents so it is easy to understand them.
Now hub 2 leaves a lot to be desired, no modem mode and no option to change the DNS provider. I've put my own router in the DMZ and using that to do the routing. 5G will provide a 400Mbps link to my devices, this drops off pretty quickly between rooms, using Unify AP-AC-LR to blanket the house in WIFI and have no issues.
All in all, I believe that I am getting a cracking service for £20 a month.
- Location
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- Location
- Greater Glasgow
- Reviewing
- NOW Broadband
- Date
- 2022-06-09
- Comments
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I'm getting good speeds when it works but it keeps dropping around 7 - 8 times a day. Engineers have been out at least 6 times and I've phoned at least 20 but everything is a temporary fix. Sky use the same router and people have the same problems. I know it's the router but they don't want to accept it not to mention the signal only reaches one room. Definitely avoid now broadband, get BT who can offer the same speed but they have the best routers, that's who I'll go with once my contract is up
- Location
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- Location
- london
- Reviewing
- NOW Broadband
- Date
- 2022-06-08
- Comments
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It's a total disgrace, do not use this. It's always off for several days at a time and when it's on it's speed is way below promised. They refuse to terminate without fees. Even if you can prove your speeds. They say things like 'try connecting fewer devices" Working from home is impossible.
- Location
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- Location
- Cardiff
- Reviewing
- NOW Broadband
- Date
- 2022-06-06
- Comments
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I have been so satisfied with the customer service from NowTV. Any time I have had to change anything or needed to cancel, it has been quick, easy and pleasant. The Wi-Fi itself has been quite unreliable but have had no trouble with speed or anything like that.
The 12 month package with Super Fibre was very good for students, the cheapest option we could find and generally worked.
- Location
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- Location
- kingston
- Reviewing
- NOW Broadband
- Date
- 2022-06-05
- Comments
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Good speed but signal drops off rapidly compared to BT and Plusnet routers. Unreliable on large downloads.
Only 2 ethernet ports - just too few.
- Location
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- Location
- Norfolk
- Reviewing
- NOW Broadband
- Date
- 2022-06-05
- Comments
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The price is good, I’m sure the service is good, but the routers are sh1te. I was with talk talk previously for 8 years and only changed due to seeking a better price. The router signal quality is awful. I can sit 25 feet away with a clear line of sight to the router and not have a full signal. The signal is dropping out all the time too. There is no point in having super fast fibre if the routers are cheap and rubbish. I am yet to find a way of reporting this issue to Now as they seem to make it impossible to contact them, hence why I am leaving reviews. If the supplies better quality routers like talk talk do, it would be great.
- Location
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- Location
- Kent
- Reviewing
- NOW Broadband
- Date
- 2022-06-04
- Comments
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I placed an order to go live on 8th June. Checked my order to see when I'll be getting my router. Turns out it will go live on the 24th June! Not happy as I work from home!!! I was not told there was a change.
- Location
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- Location
- Bath
- Reviewing
- NOW Broadband
- Date
- 2022-05-24
- Comments
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Ever since moving into my house I've had intermittent connection issues. The process of diagnosing them with Now has been exceptionally painful. They make it as difficult as possible to reach the customer service and technical teams, and so far (11 months) the issue has not been resolved.
Now has consistently been difficult and are uninterested in finding the problem, even going so far as to say full internet dropouts are cause by too many connected devices. Surely a modern router can handle a few phones, two desktops and a few laptops? Either way, the issue still persists when just a single pc is connected via ethernet cable.
I take every opportunity to convince friends and family to avoid their service, but for most of my neighbours who also use Now don't need much convincing.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.