699 Customer Reviews over 70 pages
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- Location
- Norwich
- Reviewing
- NOW Broadband
- Date
- 2022-08-04
- Comments
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Never received hub, called 1 day before going live, was originally lied to by customer services claiming hub was delivered. Later told by another employee they were running behind on dispatch, could not give me any information about delivery date.
Was still charged bill on day internet was meant to start while still having no hub.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2022-08-04
- Comments
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No internet/phone line since 19th July. Engineers could not be bothered to fix the fault. 16 days later still not fixed. Asked for manager three separate times. No call. No idea if it when this will be fixed. Paying for Sky Sports, Movies and Entertainment to name but a few. No service. No Netflix. Had to cancel three subscription channels. Engineers haven't reviewed the situation since 26th August. Umpteen calls resulted in nothing being done.
- Location
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- Location
- Lancashire
- Reviewing
- NOW Broadband
- Date
- 2022-08-02
- Comments
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Service is good. Customer service is non existent. Only tv customers can chat online. Broadband customers have to call but no number is listed on website or in member area. Online bot just sends you to member area.i changed payment details but they still trying to take from old details. Obviously they don't want my money lol
- Location
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- Location
- Crewe
- Reviewing
- NOW Broadband
- Date
- 2022-08-01
- Comments
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Have had Now Broadband on and off for a few years. The transition to them has always been straightforward and their Fibre broadband has worked well for streaming/gaming. Never had any need to contact customer services.
- Location
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- Location
- Solihull
- Reviewing
- NOW Broadband
- Date
- 2022-07-30
- Comments
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Unbelievably poor service.
Extremely slow speed. I can’t believe this company is still standing here despite this poor service.
I wish I could have another choice. Their speed is never as good as they promise. I even sent them the screenshot of speed which was just below 1Mbps, but they still didn’t pay any attention at all. I can’t even see a 5 minutes youtube video with this broadband without being interrupted 3-4 times due to poor speed.
Thanks to my EE mobile connection which has far better speed than this broadband, which I have to use so often to send my emails or do my office work, which is impossible with this broadband.
I wouldn’t recommend this connection to anyone at all. I even asked them to terminate, but they wouldn’t do it. I wish I could know how to complain against this company. Does anyone know how to do that?
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2022-07-29
- Comments
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Got my installation address completely wrong & despite repeated efforts to get them to amend it, they kept saying 'we use the Openreach address for your property' when I went online to Openreach used their post code checker for broadband for my address, up it came with my correct full address. Now ignored it even when I sent them the screenshot.
- Location
-
- Location
- Northwood
- Reviewing
- NOW Broadband
- Date
- 2022-07-27
- Comments
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I ordered my broadband end of June to have it ready for the 15th of July but they kept pushing back my installation date without any reason. So no internet for 2 weeks, I then had to switch to BT. Avoid them if you need your broadband quickly
- Location
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- Location
- milton keynes
- Reviewing
- NOW Broadband
- Date
- 2022-07-27
- Comments
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I was happy with now until they disconnected me by mistake...one week later after 4 calls to customer so called care no call back from manager to get it sorted, still no internet and no idea when it will be back..if u like after care don't use them!
- Location
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- Location
- Altrincham
- Reviewing
- NOW Broadband
- Date
- 2022-07-26
- Comments
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DO NOT USE THIS COMPANY.
I signed up to Now Broadband after seeing them on a comparison site. I wish I hadn't.
I waited weeks for the broadband to be set up, and was then told an engineer needed to come out. First, the engineer turned up unannounced and didn't have the right ladder to set us up. The day after, another four engineers arrived and got us sorted.
The internet was good for four days, until it was cut off. When I rang them, it turned out our order hadn't been placed properly, and I was told it would be sorted within 24 hours.
I rang back a day later, and was told actually the whole order needed to be re placed, which would take a week (even though it worked fine one day before).
This was supposed to happen on 27th July. When I phoned to confirm it today (26th), it turns out I'm now booked in for early August.
So we're out of pocket, I'm spending half my life waiting for engineers or speaking with call centres, and still have no broadband to allow us to work from home.
Shocking service, useless company, do not use.
- Location
-
- Location
- Gloucester
- Reviewing
- NOW Broadband
- Date
- 2022-07-26
- Comments
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Avoid NOW Broadband.
They overcharge, do not preserve your existing phone number, are late in making connections, and then do not honour 'compensation' they offer for their mistakes.
My father is 92.
He wanted to change to NOW broadband to save a little money.
They failed to process the order in January.
In February they started a transfer, this was to be made on 11 March.
They did not request a working line transfer until 14 March. 3 days late.
So the phone went dead.
Because they were late the telephone number was put into quarantine.
So a 92 year old is expected to change all his contacts at the hospital, doctor, bank, credit card etc to suit NOW.
Openreach and OfCOM say the number is preserved and available, but the current provider has to sort it out, instruct (and pay for) a 'manual' transfer.
After a month, and many calls by mobile, they actually got the connection working.
Their supervisor in Londonderry, offered 3 months free of charge as compensation.
What they actually did was take £33 a month instead of £18 every month.
When he complained about overcharging they deducted £15 from his bill, then said he was in arrears, and disconnected his broadband.
NOW never reply to any emails.
The CEO Marina Storti appears to not exist.
In short, they are a shower of s***.
Avoid at all costs.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.