699 Customer Reviews over 70 pages
-
- Location
- co. durham
- Reviewing
- NOW Broadband
- Date
- 2022-08-24
- Comments
-
total waste of money speed rubbish only 1/3 of what now state i am getting had to change cctv to wired as broadband rubbish internet keeps dropping off cannot wait for contract to end to change provider have given 1 star as i cannot give less
- Location
-
- Location
- Wales
- Reviewing
- NOW Broadband
- Date
- 2022-08-23
- Comments
-
I can't say anything about the speed of the service yet as they've yet to sort out the installation. They gave us predicted installation dates and have repeatedly missed them, giving new predicted dates at the very last minute. Trying to speak to customer services is a waste of time as they won't even acknowledge that there's a problem, have absolutely zero sympathy for the predicament they have put us in and apparently require 72 hours to escalate the case to a manager.
I wish I'd read the Trustpilot reviews before taking out the contract. I'd have paid more to not have to deal with these people.
- Location
-
- Location
- Newbut
- Reviewing
- NOW Broadband
- Date
- 2022-08-21
- Comments
-
Router is absolutely not fir for purpose and broadband service is incredibly unreliable going down for seemingly no reason at least once a fortnight for hours at a time. Usually late at night when I'm trying to publish for my work. Customer service is non existent, incredibly hard to find any way to contact someone for support. Shockingly bad service through and through and yet as with most things were now stuck until our contract comes to an end. Cannot wait to go back to Vodafone...
- Location
-
- Location
- Dorset
- Reviewing
- NOW Broadband
- Date
- 2022-08-18
- Comments
-
I have had absolutely no problems with Now broadband, There customer service staff are mostly based in Ireland are always very friendly and helpful. Speed is great no issues or any dropouts. Been with them years at the end of year year prices goes up they send the reminder out and always offer me a new contract at the same price or lower. Highly recommend you try them as they offer a 30 day cooling off period where you can change you mind which i really liked when first signing up.
- Location
-
- Location
- Bristol
- Reviewing
- NOW Broadband
- Date
- 2022-08-12
- Comments
-
Do not under any circumstances use Now Broadband. Genuinely the worst broadband I’ve ever used - so unreliable and has so many speed issues not even mentioning the two visits needed in less than a year. Have had to spend a fortune on mobile data to make up for it. Even when it works it’s the slowest wifi I’ve found in a major city in 2022 and I live alone too so there’s no excuse. Customer portal is a nightmare to use - only redeeming quality is the customer service workers. Counting the days for my contract to end
- Location
-
- Location
- Birmingham
- Reviewing
- NOW Broadband
- Date
- 2022-08-11
- Comments
-
Only works in the room the router is in. I need to tether from my phone when I'm in a different room. We don't do any big downloads, just normal stuff. Now we're at the end of our contract we're moving to a different supplier. Do your homework on their broadband speed before signing up. We had virgin before which was expensive but worked, this is cheaper but only works in one room. So, you get what you pay for a guess, it's just that most people need their broadband to work through their property...
- Location
-
- Location
- Suffolk
- Reviewing
- NOW Broadband
- Date
- 2022-08-10
- Comments
-
A very poor experience, the router was not fit for purpose and Wi-Fi could only be used within 10 meters of the router. They refused to accept the issue was related to router and insisted that I split the band frequency. While this helped the range marginally it slowed the speed. An engineer was sent out and there were no background line faults and a second router was sent. The same issues continued. I have switched to another provider and I now have Wi-Fi across the whole house. I would not advise using NOW as a provider if you rely on broadband for home working.
- Location
-
- Location
- Northampton
- Reviewing
- NOW Broadband
- Date
- 2022-08-05
- Comments
-
So simple you would think change to these clowns No.
Problem line active on the 5/08/22 so the big question when do they send the box the 4th NO the 5th ,my wife was in on the 3rd and 4th.i have never had such a complete mess up changing broadband .
As no one is in yep they can't leave anywhere or next door no I have had to pay more money to get it Saturday .
Which also means everything in the house is offline .worst of all CCTV .well the count down is on 12 months and your history .
reading a few of the reviews.i should of taken note and used someone else .
Thanks for messing up such an easy thing to do switch broadband .
- Location
-
- Location
- Somerset
- Reviewing
- NOW Broadband
- Date
- 2022-08-05
- Comments
-
Terrible. Range is particularly bad. AVOID !
- Location
-
- Location
- Glasgow
- Reviewing
- NOW Broadband
- Date
- 2022-08-04
- Comments
-
I thought I had experienced bad customer service before, but then I had to deal with Now TV broadband customer service and realised how good everyone else is compared to them! Honestly the worst I have dealt with and I spoke to them on 4 occasions on one day. Incompetent, apathetic, and not able to do anything to resolve a situation. AVOID AT ALL COSTS.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.