699 Customer Reviews over 70 pages
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- Location
- Greater Manchester
- Reviewing
- NOW Broadband
- Date
- 2022-09-21
- Comments
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Awful Download speed, below average speed even with wired internet/Ethernet cable, often goes down, including during the day, all in all Virgin Media is 100x maybe even more faster, reliable and much better overall than this.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2022-09-20
- Comments
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I became a member of NowTV in August and looked forward to having my internet done at my new place in September. I reserved an engineer with them to do the set-up on the 14th which is 2 weeks after I moved in, there has no other available slot earlier than that. and end up nobody showed up.
I called NowTV to see if there has any problem, and turned out they said they got informed that Openreach has rejected the installation so they cannot proceed further. They have also mentioned that they will chase up Openreach and will give me a call back the next day, which never happened.
It is very poor for a company to not let the customer know that the broadband request didn't go through. The reason for it is the staff have inputted the wrong details, instead of a new line activation, it should be a line takeover.
So it turns out they have let the engineer on the day of the appointment know and they never turned up and failed to let the customer know about the situation.
Very poor customer service raised the case to the complaints team, got a half-hearted apology, along with a one-month credit, which again, would need to wait for 2 weeks to see if the order will actually go live or if it even worked, asked for it to get speed up, as we are now a month in and still no broadband!
We found a better deal using topcashback, but it is for new customers only, have asked if they could transfer the 1month credit....
- Location
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- Location
- Cardiff
- Reviewing
- NOW Broadband
- Date
- 2022-09-17
- Comments
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For many years I was with Plusnet but decided to switch to Now Broadband last January due to a price incentive. It was a big mistake in my opinion as the service has been comparatively poor with frequent dropouts. I often come home from work to find the Internet down with me having to restart their router (which is awful) to get things up and running again.
Will be leaving NTVB before the end of the contract even if it means losing some money (yes I am that desperate to change!).
In my opinion there is better out there so don't be fooled by price alone.
- Location
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- Location
- Exeter
- Reviewing
- NOW Broadband
- Date
- 2022-09-13
- Comments
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Hi, I had nowtv broadband 8 days ago. There are at least 50 times (sometimes each 10 mins) dropping out seen per a day so far, also the speed sometimes is not stable. It made me crazy. I texted costumer service. They helps me, and told me that the first ten days is normal. I have never seen any broadband that give fluctual signals to ther costumer. It is the worst broadband that I have ever seen in the UK. I do not recommend anyone to use it. If I had not to use it, I would not select it. My zone is not available for many firms and there is so few contract for 12 months. So, there is no any good things but costumer service. It is totally disappointment for me. If it still continues within 1 week, and they do not solve it, I will cancel it. It affected my work, study and communucations.
- Location
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- Location
- Eastbourne
- Reviewing
- NOW Broadband
- Date
- 2022-09-07
- Comments
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Absolute shambles, won't port your number if you move. After moving the broadband started on time but 2 weeks later and still no working landline.
- Location
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- Location
- Rochdale
- Reviewing
- NOW Broadband
- Date
- 2022-09-06
- Comments
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Only had Internet service for 3 days and decided it was rubbish.
They suggested I manually change channels on my router when Internet was slow.
Basically the technician admitted their routers are rubbish.
- Location
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- Location
- Gloucestershire
- Reviewing
- NOW Broadband
- Date
- 2022-09-04
- Comments
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Appalling service. I was switching from Sky to Now (same group of companies - so should be a simple accounting/billing change). Many weeks of delays, finally gave up. I now am chasing them to get money back which is proving impossible.
NEVER AGAIN !!!!!!!!
- Location
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- Location
- Aberdeen
- Reviewing
- NOW Broadband
- Date
- 2022-09-01
- Comments
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Been paying for their internet for 2 weeks but they've still not successfully installed our internet and keep delaying things to the point it's beyond a joke now.
- Location
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- Location
- Torquay
- Reviewing
- NOW Broadband
- Date
- 2022-08-25
- Comments
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Absolute **** show, there was a 3 week wait for an engineer, he couldnt find us. We tried to rearrange but the day befopre he aws supposed to arrive our order got cancelled. I only found this out by calling their customer service department to check they were coming. I then made a new order which was irritating but the time to set up wasnt too different.
I call them today to arrange an engineer and my order was cancelled 3 days ago without any notice or information being sent to me.
If your home or space is remotely hard to reach dont bother with these guys.
- Location
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- Location
- Ormskirk
- Reviewing
- NOW Broadband
- Date
- 2022-08-24
- Comments
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Only been live with them for 3 days, wifi router extremely weak, cannot reach (poor signal) the back of the house. router is installed in exactly the same position as the old EE one. Worst thing is there is nowhere to report this to, and no contact number, just irrelevant FAQs. There's even direct line of sight from the router to the back of the house! Really disappointed- beware unless you live in a bedsit!
- Location
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