684 Customer Reviews over 18 pages
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- Location
- Nottingham
- Reviewing
- NOW Broadband
- Date
- 2024-03-07
- Comments
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Like others received an email to say am now out of contract and have choices.
One is to continue at current price plus other options that all were dearer.
To stay as is you need to do NOTHING.
Now find this is untrue as you have to call them.
Totally misleading email beware.
Customer service is offshore and poor English speaking.
Will be leaving after this year but will involve lots of work transferring everything over.
Have to say have not had problems with the broadband service reliability
Just the totally misleading email
- Location
-
- Location
- Bournemouth
- Reviewing
- NOW Broadband
- Date
- 2024-03-06
- Comments
-
Broadband is crap! Do not buy!
I’ve called 20times regarding my speed and keep being told it’s at the levels expected despite my own speed tests being way under. I can’t have a teams call and upload or download at the same time and god forbid I want to watch a film on Netflix!! Customer services tell me there is nothing wrong so I can’t get out of my contract and if I want to leave early I have to pay off the entire contract plus a cancellation fee!! Disgusting service
- Location
-
- Location
- Alexandria
- Reviewing
- NOW Broadband
- Date
- 2024-03-04
- Comments
-
Ive just experienced exact same problem as previous post from Kai. Email received in December from NOW as my contract was ending, with choices which included do nothing and pay the same, This was confirmed further on in the email to keep same deal for same price. Only realised today have been charged additional £15.00 for last two months. Phoned twice to complain and ask for refund. Cut off both times when I asked to escalate my complaint. Their email is not only misleading, but also fraudulent. I think that the intention of their email is to knowingly deceive their customers. Im currently in process of looking for a new broadband provider. Absolute shocking customer services.
- Location
-
- Location
- Surrey
- Reviewing
- NOW Broadband
- Date
- 2024-03-03
- Comments
-
Cuts out constantly, worse broadband I’ve ever had with equally useless customer service. Initially attracted to the 12 months contract but wish I’d avoided now.
- Location
-
- Location
- Sheffield
- Reviewing
- NOW Broadband
- Date
- 2024-03-03
- Comments
-
How petty can you get I've decided to go to a new provider leaving on the 19th of this month cancelled my contract last month by phone to give them enough notice no problem booted game console up yesterday the 2nd March to install a new game,the download speed was low went on to pc to check the speed should be 63mbps through wifi which I have been getting as my router is downstairs it is now 22mbps so just because I was leaving at the end of my contract they have been so petty to drop my speed down. Read the comments on this site and now agree with them if you are leaving NOW Broadband at the end of your contract give them the minimum notice you can because they will drop your speed down so it's virtually unusable will NEVER use this organisation again for broadband or any of their services including their TV services which I have also cancelled.
- Location
-
- Location
- Teignmouth
- Reviewing
- NOW Broadband
- Date
- 2024-03-01
- Comments
-
Big scam company they advertise there broadband cheap to get you to sign up but then they dont supply the said speeds or service, in fact from day one my internet did not work at all. I tried to phone Now but it is impossible to get through to a real person everything is just automated. I then tried to email them but again just got automated replies non of which helped. I then tried the live chat on there website but turns out its not live at all its just a computer. The problem was at there end not mine and because i could not get hold of a real person to explain the situation i could not try and sort the problem out so in the end i had no choice but to cancel the payments at my bank as i was paying for something that i never got or had. Now i am getting emails and letters demanding money for charges for leaving early. Mybe if they had proper customer services where you can actually talk to a real person then mybe i wouldnt of had to cancel at my bank and leave early. Now breaks there own contracts and terms by not supplying the promised service, they take money from your bank for something they never gave and when you dare to cancel they will take no responsibilily and blame everything on you and add charges and threaten you with legal action. I am taking this to watchdog as i am pretty sure its illegal to offer a service then not give it but still take money and add charges when they havent even supplied the service in the first place, just think of the world we would live in if everyone did that. Avoid this company like the plague there scam artists.
- Location
-
- Location
- 1st floor flat in Workington
- Reviewing
- NOW Broadband
- Date
- 2024-02-27
- Comments
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Very very low Mbps speed close to the router barely 1.5 Mbps in the bedroom next door.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2024-02-26
- Comments
-
NOW is staffed by completely incompetent people, I've been trying to take over/open a new account as my housemate has moved out, and every person I've spoken to says a different thing. I've wasted hours on the phone to these unprofessional clowns. It should be simple and straightforward but they can't be bothered to train their employees and seem to think people have nothing better to do than waste hours on the phone to them. The most painful unprofessional experience with a service provider.
- Location
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- Location
- Enfield
- Reviewing
- NOW Broadband
- Date
- 2024-02-26
- Comments
-
Terrible and unreliable bband. Drops speed over and over again. Service is rude and very unhelpful. One of the worst customer experiences I can recall. Avoid
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2024-02-23
- Comments
-
Worst broadband experience I have ever had - and in general all providers are bad so the bar is low. Well done NOW broadband for being the worst. Internet connection is so weak my phone switches to 5G when I’m standing over the router. Customer service is abysmal and asking if the three lights show green and then saying there is nothing wrong when the signal is dripping out is unhelpful at best. Do not sign up with this provider, they are truly the worst.
- Location
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- Location
- Blackburn
- Reviewing
- NOW Broadband
- Date
- 2024-02-21
- Comments
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Underhand tactics to rip you off.
Receive an emails saying if you do nothing your bill will be 23.50 pm. Received a bill for 43 yet customer service have no interest what so ever in giving me my 20 back. Reporting them to financial ombudsman and ofcom
- Location
-
- Location
- RG1
- Reviewing
- NOW Broadband
- Date
- 2024-02-18
- Location
-
- Location
- Northampton
- Reviewing
- NOW Broadband
- Date
- 2024-02-11
- Comments
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Getting support is impossible. Customer care is just not what they do. If you need help the BOT takes you in a circular journey and then the pages fail.
Getting a human to speak to followed a 40 minute wait time and was then cut off. Just avoid like the plague is my advice.
- Location
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- Location
- Skelmersdale
- Reviewing
- NOW Broadband
- Date
- 2024-02-10
- Comments
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This provider gives decent broadband. HOWEVER. There is absolutely no app available that lets you control who uses the broadband in the house, device management, diagnostics, remote management. Nothing. It is something that they really need to address as it is lacking severely on its competitors. Is will be looking at alternatives when my 12 month contract is up.
- Location
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- Location
- Uxbridge
- Reviewing
- NOW Broadband
- Date
- 2024-02-09
- Comments
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I've been with NowB for a few years now. Back in Aug 23, I received an email saying I have two options and one of them was to keep what I had for which it said: "Do nothing and continue with your existing membership for £30.49 a month". Overall this was a better option and I "did nothing" to remain on that package. However I noted they started charging me £48 rather than 30 (do nothing option). I called today to seek refund, they say you never called back to confirm your new package and that's why you're on the standard rate.
I called this daylight rubbery!
- Location
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- Location
- ALTON
- Reviewing
- NOW Broadband
- Date
- 2024-02-09
- Comments
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Very quick to take a payment but when it comes to actually getting it activated I am left waiting. No feedback, just told to wait another 24 to 48 hours after the due date.
Working form home without broadband is causing endless hassles. Should have gone elsewhere.
- Location
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- Location
- Hawick
- Reviewing
- NOW Broadband
- Date
- 2024-02-08
- Comments
-
Took 2 weeks for the broadband to go live. Does not work as there is a fault somewhere that needs to be investigated by 'the team'. This will take another 48 to 72 hours. If I want to be compensated for no service I need to contact them again. No phone number available on their Web support although it states you can only contact them by phone. Say need photos of the installation before can do anything which takes yet more time. Truly awful service and cheap for a reason. Will switch to someone else while I still can. Be warned...
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2024-02-04
- Comments
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The speeds I get are actually quite good but the connection drops on a daily basis. Currently I'm out of contract which is always a way for them to excuse charging more than double for the same service simply because you haven't promised further payments even with the months notice period.
Yet during this time of higher charges the connection has dropped more than normal!
- Location
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- Location
- West Midlands
- Reviewing
- NOW Broadband
- Date
- 2024-02-04
- Comments
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Appalling. Happy to upgrade me then wring billing, late upgrade, slow Broadband and dead landlines. Try to resolve this today was cut off 3 times after 4 phone calls. Issue could not be resolved. Landlines still dead. Shoddy, poor and inept.........
- Location
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- Location
- East Sussex
- Reviewing
- NOW Broadband
- Date
- 2024-02-03
- Comments
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I had a no contract service with NOW for 3 years. They advised me that the price was increasing slightly. However they increased my bill by a mystery £15.
Apparently they roll in a free calls package (even tough i don't have a landline phone) and then jack up the price. However this still didn't account for the increase.
Call handlers were hard to get hold of, off-hand and unable to explain my bills. They also wouldn't refund over charged payments or rectify the issue without forcing me into a 12 month contract. They also continued to charge a call package after termination of my account and switching to another provider taking 3 months to refund this.
Just appalling
- Location
-
- Location
- Perth
- Reviewing
- NOW Broadband
- Date
- 2024-02-02
- Comments
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This is easily the worst broadband I've ever had. It keeps cutting out, and when it is running, it is so slow. I also had to buy an extender because it's so crap. Avoid at all costs, it's a bunch of complete rubbish. DO NOT BUY!!!
- Location
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- Location
- Cricklewood
- Reviewing
- NOW Broadband
- Date
- 2024-01-26
- Comments
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Slow Slow Slow. So slow my search times out. I can’t wait to leave
- Location
-
- Location
- Nottingham
- Reviewing
- NOW Broadband
- Date
- 2024-01-25
- Comments
-
Wish we'd read these reviews first. I've never had such an awful experience with a utility company. Two months delay connecting our broadband - no explanation other than to blame Openreach. A problem that other utility companies apparently don't have. I think I've managed to deduce that it is a computer system issue at NTv end. Messed us around for 2 months, no info, didn't even reply to emails to the complaints department. How they are allowed to operate in this industry with this level of non-service, I'm mystified. Don't bother, we only chose them because of lack of fixed contract. We've given up and gone with BT.
- Location
-
- Location
- Essex
- Reviewing
- NOW Broadband
- Date
- 2024-01-18
- Comments
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Absolutely useless. The product is terrible and the speeds are just nonexistent. We have been with Now for a month and it feels like a year! We have already cancelled to go with someone else sue to how poor everything has been. The signal is terrible, we have had to buy 2 boosters for the house to try and get any signal anywhere, and still have incredibly poor connectivity. We have called customer services a number of times, they seem to just want you off the phone quickly and don’t really offer any help. They were supposed to send an engineer after the 4th call to them just for my wife to wait in all day and no one turn up. Having called them again, they eventually admitted that no one ever did come out. As I type this, no streaming services on my tv which is in the same room as a booster, can connect to anything so I will need to reset the hub for the 7th time today!! Avoid this lot at all costs.
- Location
-
- Location
- Oldha.
- Reviewing
- NOW Broadband
- Date
- 2024-01-18
- Comments
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If you enjoy your broadband repeatedly disconnecting every day whilst trying to work from home and having every task uninterrupted for hours, then sign up to this rubbish. Otherwise I'd recommend you steer well clear
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2024-01-16
- Comments
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Awful. Speed comes and goes all the time. Speed often so low it is unusable. Very hard to contact customer services. Avoid them.
- Location
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- Location
- Staffordshire
- Reviewing
- NOW Broadband
- Date
- 2024-01-13
- Comments
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Terrible!!! Utterly appalling and not fit for purpose. I have lost count of the times I have complained over the phone and online.. they have now stopped responding to my emails as I have got to the point when I refuse to waist hours in the phone or following their frustrating procedure to switch broadcast channels on my hub then wait 24 hours to see if there is any improvement! I tried to point out that they are not fulfilling the terms of the contract have contacted Ofcom and have ended up just giving up as I simply don’t have the time to waste. Needless to say I can’t wait for our contract to end at the end of March. Having had endless issues from the very beginning!!! DONT WASTE YOUR MONEY!!
- Location
-
- Location
- Sudbury
- Reviewing
- NOW Broadband
- Date
- 2024-01-11
- Comments
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Genuinely one of my biggest mistakes getting this network. My flat is tiny and it hardly reaches my bedroom. Wouldn’t recommend.
- Location
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- Location
- Chatteris
- Reviewing
- NOW Broadband
- Date
- 2024-01-10
- Comments
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Waste of time!
Ordered my broadband and activation date. My order was cancelled because of no availability in my area. They didn't bother to tell me about it. Waited for nothing until activation day. Informed about order cancellation when I give them a call. JOKE
Thwn I was advised to order again different option, and end up same way in another 2 weeks time. Do yourself a favour and just avoid them.
- Location
-
- Location
- Hounslow
- Reviewing
- NOW Broadband
- Date
- 2024-01-03
- Comments
-
Broadband is constantly on and off.
Cannot resolve with customer service.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2024-01-03
- Comments
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I saw these reviews and thought NOW cant be that bad but yes they are. 5 weeks later and STILL no broadband and I have to wait ANOTHER week before they tell WHEN the broadband MIGHT be activated
AVOID AT ALL COSTS.
Looking for another provider now
- Location
-
- Location
- Sheffield
- Reviewing
- NOW Broadband
- Date
- 2024-01-02
- Comments
-
Awful company - they are basically criminals. Broadband was always slow, didn’t reach certain rooms of the house and frequently cut out. I cancelled after finding a better deal and they still took a full payment from me in the full knowledge I didn’t owe them a penny. I had to call on five separate occasions to get my money back - it took over a month of constant calls, messages and emails to get my refund processed. Stay away from this company, not only will they give you a terrible service - they will openly steal from you.
- Location
-
- Location
- Leicestershire
- Reviewing
- NOW Broadband
- Date
- 2024-01-02
- Comments
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Avoid altogether. Customer service absolutely appalling and totally unfit for a company in the "communications" industry. Tel access only and that so lengthy they give you a choice of music while you wait !
- Location
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- Location
- Sunderland
- Reviewing
- NOW Broadband
- Date
- 2024-01-02
- Comments
-
Rubbish company with very poor broadband speed and reliability
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-12-29
- Comments
-
Genuinely the worst wifi I have ever had. I am constantly on 5G instead because the wifi keeps going out, disconnecting, etc. Save your money and go elsewhere
- Location
-
- Location
- Reading
- Reviewing
- NOW Broadband
- Date
- 2023-12-27
- Comments
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I didn’t know it can be this bad!!! I’ve applied for broadband and TV package and I’ve been told the engineer will come to install on 27 of December!!! The money have been taken from my account before installation with isn’t on the contract but I’ve sed it’s okay as long as they show up! You wish !!! Never showed up never have had a message from them extremele difficult to get to speak with someone! Got my money refunded for tv not yet broadband never get a good explanation why I haven’t received the services promised! Guys only if you’re really really desperate get involved with them !! They’re cheap for a reason! Don’t do it it’s rubbish!!!!
- Location
-
- Location
- Peterboruogh
- Reviewing
- NOW Broadband
- Date
- 2023-12-27
- Comments
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I order Now Broadbend on 6th of December,today is 27th of December still no internet.Incapable of performing the most basic aspects of their job. God knows how good their broadband actually is, they can't seem to ever remember to send someone to activate it.I received text mes.thet eng.shows up on 27th but no one showed up. Received text mes.your internet up and running. Big Lies No Internet....Cotacted customer service,told me,whait for 24-72h. Same lies they are telling me soons 19th of December,wait for 24-72h.I have been waitting for 216h still nothing....
- Location
-
- Location
- Mountain ash
- Reviewing
- NOW Broadband
- Date
- 2023-12-26
- Comments
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Absolute disgrace I moved 20 miles down the road and I've had nothing but issues, I called and checked if I could still get the same service I got told yes, I asked if I would pay more I got told no. September I move and I go without a service 2 weeks, when I get a service its weak and it was dropping 7 times a day. Now its December I've had 2 engineer visits and the service is worse its done nothing but drop since Christmas Day evening. I've not even been given any compensation for the 2 weeks I had 0 service yet. I was told when I asked about the higher bill that when I move that happens I asked to go back in a contact they said there is none for this area and then I get an email giving me a right to exit with no fee but they ask me to go onto a contract with them. Makes no sense. It's boxing day and my WiFi drops every 2 -5 mins it's not a service that is fit for what is advertised. The customer service team is hopeless they've not got a clue. They need shutting down.
- Location
-
- Location
- Gloucestershire
- Reviewing
- NOW Broadband
- Date
- 2023-12-20
- Comments
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I cancelled 12 days after I set up NOW broadband. To use my online bank account it was necessary to turn off WiFi and use 4G every time. The same if I needed to access Google. NOW is not fit for purpose. I have another provider and I can go online every time I want - using WiFi.
- Location
-
- Location
- Nailsworth
- Reviewing
- NOW Broadband
- Date
- 2023-12-18
- Comments
-
Not very good signal around house apart from lounge where base is, Will be changing in new year
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.