134 Customer Reviews over 14 pages
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2023-04-03
- Comments
-
poor customer service told 12 in queue 50 minute later still waiting.
call about rip off final bill told one amount when bill arrives twice as much wasting my life holding on to speak to customer service had to hang up in end what a wasted time on phone do not deal with this company
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2023-03-11
- Comments
-
The internet rarely achieves speeds advertised.
The internet is slow in general.
If 5+ people are on the internet, it barely works.
Anyone saying that KCOM is good probably lives by themselves and only watch facebook videos.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2023-02-02
- Comments
-
I was one of the first customers with Karoo . Yes the dial up and ADSL were problematic (like elsewhere) but the Lightstream (since 2014) is spot on. I can only remember one major outage when a switch blew up. 402 down 80 up. Spot on. People who complain about 'the wireless' need to realise that's their responsibility not Kcom's.
- Location
-
- Location
- DRIFFIELD
- Reviewing
- KCOM
- Date
- 2023-01-05
- Comments
-
my current deal ran out 2 months ago with my cotact from Kcom about reviewing what deals are available. i called today and was told no deals are available at discount only for new customers.Very poor sales team kcom.very happy to knock on my door and get me signed up 4 years ago
- Location
-
- Location
- HOLT
- Reviewing
- KCOM
- Date
- 2023-01-04
- Comments
-
Kcon are hopeless their Broadband is expensive and rubbish and it constantly breaks down! For your own sake if a Kcon comes found trying to sell you services tell them to Piss Off and then do a Larry Grayson and Shut That Door don't have anything to do with this con Artist so save a Fortune by going to Vodaphone call them on 08080408408 as they are a lot cheaper than Rip Off Kcon
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2022-12-21
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2022-11-22
- Comments
-
Been with KCOM for years. Absolutely shocking provider would never recommend to anybody.
- Location
-
- Location
- York
- Reviewing
- KCOM
- Date
- 2022-11-12
- Comments
-
We recently moved houses, and trying to organise a move through KCOM has been the single worst experience with any ISP I’ve ever come across. Don’t even get me started on their monopolisation of the fibre network in East Riding.
Let me start off by prefacing that we work from home, so we need internet for our livelihood.
First we were told that the dig/pre-build could only be scheduled for a few days after we moved in (this is fair enough as I realise it’s a busy time of year) but our internal install could only be completed two weeks after that.
We weren’t off to a great start but we understood that, again, it’s a busy season. So we waited those couple of weeks, which was yesterday. The internal engineers came and were perfectly lovely but we were told that the first set of engineers didn’t finish the job properly and didn’t connect the fibre lines from the end of the street so we wouldn’t have internet.
Not once did the outside engineers mention this - in fact when I went to check on them to see if they still needed me, they said that was all that was left to be done and then they’d be on their way.
So to find out now this has not been done is rather irritating. But it gets worse! We called customer service - no accountability for the mess-up on their part. Lots of apologies for the inconvenience of not yet having internet but nothing apologising for the fault of not completing the job properly which is crazy if you think about it. Then we get told the fix to this mess up (which is apparently no longer than an hour’s job) will take up to TWO MONTHS.
The customer service department apparently has no form of contacting the engineering or booking department, which is understandable, but the lack of help or accountability in the customer service department is insane. Lots of “unfortunately” and “we will write it in your notes” but nothing to actually help fix this mistake. We were told that we would receive a call back that day advising an update but nothing was received and we’ve had to chase up today. Again, lots of apologies for no updates, but nothing apologising for the fault at their part!
It’s not our fault we don’t have internet. We waited the allotted times and it’s not unreasonable to expect to have internet now. We have had to drive over 30 minutes to our in-laws to work from them, and this is costing us a lot of money in petrol. Their response to this is that they will write that in our notes.
And to top it all off, my husband was on the phone with a Tumi yesterday. He said he would like to wait on the phone with her until she got an update as we are desperate. She heaved a heavy sigh and just hung up on him. I understand this is not entirely a customer service fault, but their responses to our situation have been awful.
Everyone should go through some re-training. Especially on your communication side, because if the outside engineers had just told us in the first place that the job was not completed and had to be rescheduled, then our expectations would’ve been adjusted and all this could’ve been avoided.
I will end this off by mentioning that we were still charged for our internet this month, and when mentioning to KCOM that if they can’t provide us with internet, then we would like to cancel our contract, they then said that we had to pay the rest of the contract out. I’m sorry but last I checked, they’re in breach of their contract by not providing us with a service?
TL;DR - DO NOT go with KCOM. Absolutely horrific service and lack of accountability at their faults with no resolution in sight.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2022-10-24
- Comments
-
Feel like I’m living in the era of dial up. Really slow, really unreliable. And the worst part is that despite competition laws we are stuck with zero choice. Outrageously expensive given the coverage. How can we compete economically with the south when the infrastructure is so poor.
- Location
-
- Location
- Bridlington
- Reviewing
- KCOM
- Date
- 2022-09-30
- Comments
-
This has to be the worst company I have ever had the misfortune of dealing with. Zero professionalism, no communication (the irony!) despite countless emails regarding a refund, which they say I'm entitled to, still no refund after 2 months, and no reason why
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
KCOM are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and KCOM.