Hyperoptic Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Hyperoptic.

Recent Customer Ratings for Hyperoptic

  • Satisfaction
    3.7 stars
  • Customer Service
    3.8 stars
  • Speed
    3.8 stars
  • Reliability
    3.8 stars

Based on 136 customer ratings since 2019-07-06 (Show all time ratings)

Visit Hyperoptic   Read our Hyperoptic buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

166 Customer Reviews for Hyperoptic

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Reviewer Location Reviewing Date Ratings
Just had to cancel my contract on the day of the installation because the engineer didn't turn up.


Received a text message every hour with a new update - 12-2 turned into 2-4, 2-4 turned into 4-5.

At 5pm I rang the help desk as the text messages has stopped and was told my installation had been cancelled and that they'd ring me back to confirm why. Half hour later I was told that there were issues gaining access and they can't install internet in my complex until they have the required access.

These things happen but...

- why send me texts every hour telling me that my installation is still happening?
- why do i need to chase YOU to get an update?
- why even take a booking in a location that you can't install in?

I ended up cancelling on the phone because if this is a sign of their customer service I've definitely dodged a bullet.

Thank you for wasting my entire Monday Hyperoptic.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cardiff Hyperoptic  
I recently moved apartments and since my last provider EE didn't have fibre option at my new address, i decided to switch. Found out that my new block is hyperoptic enabled. Immediately rang my friend who has been using hyperoptic for last 2 years to know his experience and he not only recommended me for its excellent service but also sent me a referral link which gave both of us £50 statement credit. You can use amarnath21 at gmail if you want referral. it's quite simple - Orders a 12 month subscription, selects 'I was referred' and submits my email address.

I started from hyperoptics website and it took me less than 5 minutes to complete my request. It was less than a week for me to move to my new apartment and they managed to find a slot for engineer to install my router on my move day so that i would have access to internet as soon as I move which was excellent. Also received all confirmation emails after placing order and on day of installation they kept me updated on the expected time to engineer arrival.

The installation process was very smooth and took less than 45 min and was done very professionally including discreetly surface - mounting the
white cabling to the socket to make it look very smart. Within 5 minutes of the installation, internet was up and running.

I am only on 30 Mbps which costs me only £15 a month as they offered 10% spring discount on top of £50 referral but in my experience so far it's performance is better than 50+ Mbps i have been with Sky, BT and EE in the past. It gives me close to 30 Mbps download speed as promised without any drop-offs.

Another plus point - Hyperoptics installed dual-band ZTE HyperHub router offers 2 wireless frequencies, 2.4 Ghz and 5 Ghz. You will see a separate Wi-Fi network (SSID) for each band when you view available networks on your device.

Which band is best for you will depend on your distance from the HyperHub and the layout of your property. I recommend trying your devices on both bands to find the best speeds for you.

5 Ghz will generally have less interference, and it is likely that 5 Ghz will offer the fastest Wi-Fi speeds if you are in close range of the HyperHub and there are no walls or barriers in the way, whilst 2.4 Ghz may be better if you are more than a few metres away from the HyperHub.

if you want to read technical reason why they are able to offer better download speed than others...

In the UK, like in many other countries, ISPs have the rather annoying propensity to call just about everything "fibre-optic broadband." In the case of BT, Sky, and anyone else who resells Openreach's last-mile products, "fibre-optic broadband" nearly always refers to FTTC: fibre to the cabinet. Even Virgin Media advertises its main product as "fibre-optic broadband," despite the fact that it makes a huge stink—often on the same Web page or advertisement as the fibre-optic claim!—about its network using "specially insulated coaxial cables" rather than "regular copper cables."

With FTTC (BT, Sky, TalkTalk), the fibre terminates at the street cabinet, which could be a mile away, and then a couple of thin copper wires run the rest of the distance to your home. With hybrid fibre-coaxial (Virgin Media), it's a similar story: the optical fibre terminates at a cabinet that could be a mile or two away, and then a coaxial cable runs to your home. In both cases, we're not really talking about fibre-optic broadband: it's either VDSL in the case of FTTC, or DOCSIS in the case of hybrid fibre-coaxial (HFC).

Hyperoptic, which was founded in 2010 by the same two people who founded Be Unlimited in 2004 (Boris Ivanovic and Dana Tobak), is a provider of FTTB: fibre to the basement/building. Again, this isn't quite a pure fibre-optic connection, but it's pretty close. In the case of Hyperoptic broadband, it's gigabit fibre from a nearby BT Openreach exchange to a router in the building's basement, and then they run standard copper gigabit Ethernet from the basement to all of the flats/units/homes/etc. in the building.

So, while others will catch up with Hyperoptics at some point in future, for now Hyperoptics rule if you want better performing internet at your home.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London Hyperoptic  
Not Happy & Would NOT Recommend: Ongoing Problems Develop Over Time
(I have to use tether 4G iPhone connection to write this as HyperOptic is again not working)
HyperOptic were installed in our block in Westminster and after HyperOptic initially cancelled the installation, eventually it was installed. All worked fine to begin with but then the problems started to develop.
Interestingly, after many years with Talk Talk on normal copper wire broadband, these problems never happened, and that was with Talk Talk(!).
Firstly, the HyperOptic Internet connection comes in and out, and HyperOptic speeds move up and down. The signal strength on Wifi for a device next to to the router moves in and out.
Then, more problems develop. The Internet goes down for no reason. This has happened a few times now and usually in the morning. The Customer Service team just make excuses, like it is something to do with my iPhone, iPad, Android phone, Windows laptop, Amazon Fire Stick, Echo Dot etc.
Then the speed slows down dramatically, to slower than my old broadband with Talk Talk. Websites don't load up quickly at all.
HyperOptic make ongoing excuses, like it is the Wifi router that they provided (yeah... right!), and it is the 2.5 Mhz or the 5 Mhx Wifi channels impacting one another (then why does your Wifi router offer both?).
I worry why the Internet is so unreliable and slow with HyperOpic. I worry that they utilise the network differently over night and in the morning, redirecting capacity.
I would not not recommend the HyperOptic service. The problems continue and are painful to deal with their Customer Service.
I know this sounds odd but as soon as I can get out of my contract, I will go back to Talk Talk(!).
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Hyperoptic  
Everything has been perfect, remeber reading a review about them not turning up for install, but for me they turned on right on time, 30min ish to install then i was online, 5 months on, speed has always been fast, never had a issue. Wish i can buy shares with these guys.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
london Hyperoptic  
Super quick install by a friendly, professional engineer - and it was great to be able to book my install online on a day that suited me. The service has been really consistent and I haven't experienced any buffering since switching providers. Love the customer service team too!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London Hyperoptic  
WOW - been with these guys for 2 yrs on 1Gb - solid connection 8-900 mbs both ways - i have experienced no down time in 2 yrs. Customer service is flawless. cannot recommend highly enough. A benchmark all companies should strive for.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London Hyperoptic  
Avoid. It may have fast download speeds but the internet drops out all the time making streaming TV, film, music etc. infuriating.

The router they give you is garbage so you’ll have to fork out for a decent one if you want WiFi as fast as the connection you’re paying for.

They’ll only install the router in the first socket in your property so they put mine in the cupboard.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London , E14 Hyperoptic  
5 stars isnt enough. This service has been perfect in everyway. Express installation. 100% reliability: in 5 months not even one downtime. I am on 30Mbs package and I often get a few extra Mbs even at peak time believe it or not. I dont know any other provider who does this. Flexible contract can be based monthly for you to try without being tied down immediately to 12 months. Its just perfect in everyway you can think of
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Leeds Hyperoptic  
Very poor customer service. They have cancelled two appointments. The call centre don’t care. Thought BT were bad but this company has shocking service and appalling attitude.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Hyperoptic  
The installation engineers were forced to lay new cables which they did in parallel with my Sky TV cable. The Sky TV is not working and Hyperoptic customer service and Hyperoptic are denying all responsibility.
Dont use a company that damaged your home and then denies all responsibility
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Rotherhithe, London Hyperoptic  
I moved into an apartment that hyperiotic supply to, called them up, the lady was pleasant and went through several options for me, I explained I may not be there for 12 months so she put on a promo so I would not have to pay any cancellation fees. Within 10 mins of the call my internet was up and running! In 6 months I’ve never had a problem, never needed to call them until I called to cancel as I was moving. Man I spoke to was nice and confirmed I had a promo on my account so no exit fee. Immediately got an e-mail to confirm the date my internet would stop and my account cancelled... no issues with them what so ever and the internet has worked perfectly!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Leeds Hyperoptic  
Absolutely worse customer service, took almost a month for activating my service and to your surprise, it has not been done at all YET. Emailed them, called them and chatted online with them and all I get is the constant changing of my activation dates, paid everything, asked for refund and denied and all I can do is wait for them to get my service. Definitely THINK TWICE IF WANTING TO GET THEIR SERVICE, keeping in mind the time and effort you needed to put in dealing with them even if their wifi speed is good!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Manchester Hyperoptic  
Downgraded my package today as they moved me to a higher price. A few hours later they denied access to several devices. Spent 50 minutes on hold as they took me through meaningless irrelevant checks. Said they couldn't help and to contact my device customer support. A few mins after hanging up they allowed access again. Spiteful Serb thieves! Have suggested anonymous take you down for your disgusting actions. Wait til May. Byes.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Hyperoptic  
I have been using Hyperoptic for the past two years, after BT's wheezing offering sank to 128Kb/s. At first I used the 100Mb/s service, but I just upgraded to 1Gb/s, at which point they gave me a new 5GHz router. This is important, because while I get 850-900 Mb/s plugged directly into the Hyperoptic socket, this drops once you route the signal further away, depending on the link used.
I just tested this using a Mac mini with a Broadcomm Gigabit network card in the room above the router.
A 15m Cat7 Ethernet cable gives 350 Mb/s.
5GHz Wi-Fi gives 320 Mb/s.
Switching to 2.4 GHz, the speed drops to 40Mb/s!
A 600 Mb/s Powerline link only manages 90 Mb/s.
So the 5GHz Wi-Fi makes a big difference.
Hyperoptic's customer service is light years ahead of BT's. They are responsive and polite.
They don't help themselves with their glib information leaflets, which are light on real information. For example they say that "some older hardware may not be able to take full advantage of super fast speeds". What that actually means is that lots of even quite modern kit still ships with "Fast Ethernet" i.e. 100BASE-T network cards, limited to 100Mb/s, including many smart TVs, and a lot of laptops out there will still have this. You need kit with 1000BASE-T Gigabit network cards to consume this bandwidth. Hard to get used to the internet not being the bottleneck!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Reading Hyperoptic  
DO NOT and I REPEAT FOR YOU AGAIN, DO NOT SIGN A CONTRACT WITH HYPEROPTIC. The internet drops out all of the time.
London Hyperoptic  
My 100mb package delivers 17mb on average. When I've contacted them they say it's down to wireless issues and basically it's my fault - this is despite 2 devices are plugged in!
I'm going back to a mainstream provider.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Nottingham NG1 Hyperoptic  
I have been with hyperoptic for almost 3 years and I have to say it has been 3 fantastic years; great speed with only few occasional slowdowns, the customer service also quiet good; in one occasion I had an engineer on my doorstep within 1 hour and it was Saturday so well done. The only thing I don't like is the availability, hyperoptic is not your typical internet provider so don't miss the chance signing in if they are in your neighbourhood.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Reading Hyperoptic  
Not reliable, falls out all the time and some of the worst customer service I have experience anywhere for any product. They wanted 30 days prior notice before my contract ended even though my contract was a 1-year contract, which forced me to pay for almost a full month. On top of the rudeness I encountered, they wanted to claim an early cancellation fee, cannot believe how people stick up with this company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
London Hyperoptic  
This f'ing is awesome. i got the 150mbs pack for 27, i used to pay the same for bt but i would only get about 600k-1mb download, So oftened when i download a game, or update I would have to leave it on over night or i else i won't be able to do anything during the day. Not it takes me 20m to download 10gb! Its like going from dial-up to broadband again.

Apart from this, I've had to contact customer service 3 times and each time they replied within a day, which was a surprise, nothing technical though, just asking when the install was, and changing the package, all sorted within a few hours.

Having read the previous review about engineer not showing up i was a wee scared, but not issue, sent me a text at 8, showed up at 10, out the door by 11, on the net by 11.05. Really taken back by how smooth and easy it was.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
london Hyperoptic  
Firstly, we have heard great things about HyperOptic hence why we chose this when we moved to our new property. We purchased our package on the 21/12/2017 for an appointment a week later. I waited in the property all afternoon on my day off and no one turned up.
When it got to 5pm I contacted HyperOptic as I hadn’t heard from anyone. When I got through I was told we did not have an appointment and it had been a mistake that we had been allowed to book this online.

The person I spoke to at HyperOptic re booked us in for 8th January 2018. This is 18 days later than we were hoping therefore we have now had to purchase 1 month of BT Wifi for £39 as we require internet for work.
Due to work commitments we are now having to pay a relative to take a day off work to wait in our flat for the installation. So this whole experience has cost us £100 and hyperoptic have offered us £10 compensation!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Gateshead Hyperoptic  
Hyper optic is the worst broadband provider , i've been with in the last 15 years. Their billing and payment resolution in next to nothing , compared to other providers. You cannot transfer their services elsewhere and if you talk to them about it they were rude and threaten you with debt collection.

* If you are a tenant and not a homeowner be wary as you will be stung by a bill when you move out of your property *
Croydon Hyperoptic  
Ordered internet for my new flat and booked in an installation 3 weeks in advance. Engineer never showed up! I contacted them to be told that they weren't coming because they had failed to send risk assessment forms - and they didn't even contact me to tell me! Now nearly a week later and I am still without internet and no booked in installation.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    1 star
Nottingham Hyperoptic  
Been very lucky to have access to the hyperoptic network. As a customer for 2 years I've never had any issue, speeds and reliability are fantastic, value for money is excellent and their customer service on of the least "non-robotic" nowadays. 5 stars all the way. I hope they continue like this
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Birmingham Hyperoptic  
I am very happy with Hyperoptic. The speed consistently matches the service I ordered. In terms of reliability, there has been only one outage for around 5 minutes in almost 6 months - much better then any other providers. The ordering and install process is straightforward and I did not have any problems with the customer service either. I would suggest adding a static IP option to the package though, to ensure the best possible experience.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London Hyperoptic  
My building recently went ahead with Hyperoptic, and I decided to take the offer they had and changed from Sky to them. The installation went smoothly and quick. The internet speed is amazing, I check internet speed now and then - and on my 150Mbps package - I get around 125Mbps speed, which is a huge improvement on my previous 9Mbps with Sky. I am very happy so far and have no complaints.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Bristol Center Hyperoptic  
Connected at time and date as booked. Neatly done.Worked first time. Wi-fi runs at 76mg consistently

Had a small issue with first invoice. One phone call -sorted. BT watch and learn.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Brighton Marina Hyperoptic  
Thank you very much for Colin George help to install my internet cable. He was very knowledgeable, being patient, clean and even he helped me with different idea. Really i appreciate hyperoptic company has such a nice man.
I really recommend this company to others.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London Hyperoptic  
I've been a customer for 3 years now and in all that time I have only had one brief outage. Always hits the advertised speed over Ethernet, WiFi took full advantage of 1Gbps once I'd swapped the HyperHub for an Apple Airport Extreme. Great sevice.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
East London Hyperoptic  
The first engineer decided to take the most visible route for the cable and drilled a hole 1/3 of the way down a wall to take it into the cupboard - despite having a skirting board available to follow. He also left a mess and didn't even say he had finished. Hyperoptic said they would send a different fitter who didn't turn up and no contact from hyperoptic. Wouldn't touch them with a barge pole!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Cardiff Bay Hyperoptic  
Avoid this company.

The internet drops out all of the time, you speak to customer service who say the speed is fine. It does look fine when you use speedchecker etc. However when you need a constant stream (gaming), it drops down to 0-1 up and download speeds, only for a few seconds but enough to either disconnect or frustrate you.

I am suprised they are getting away with advertising the speeds they do.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham Hyperoptic  
Appalling. I signed up for 100Mbs and got about 4. Customer service tried very hard to fob me off and I had to insist an engineer visited. Turned out they had connected us wrongly at another point in the building. Service is frequently dropping altogether, and is never anywhere near what they promised in terms of speed or reliability. I’d recommend it if you want to pay good money for a slow and unreliable service though, as they deliver on that. Just dreadful, I am sorry to report.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
London Hyperoptic  
i had the best costumer the guy who helped me was David he was really patient and helpful.
service like this deserve 10stars not 5.
and is not the first time i am speaking with them and i had the same experience.
well done guys i am really happy to be with you.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
malaj Hyperoptic  
I've go 100 mps but it is hardly 17 mps.
the router is pretty weak, both in range and speed.
Speed frequently drops. It is temperamental with some websites.
and customer service is basically there to justify the bad service, taking advantages of what you don't know and misunderstandings.
Highly NOT recommended.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Hyperoptic  
I don't want this to be a long account, though it could be. In one word: Avoid! Avoid! Avoid!

This company is utterly useless. The internet drops up, the internet is slow when it does work. We bought 1gb, we've never received even a tenth of that! We called multiple times with technical support, wasting hours on all sorts of gibberish and given false promises of improved service. We were then switched to 20mb and then told actually we should try 100mb. Nothing worked. All the same. Rubbish service.

They outsource technical support to Serbia. And they're technicians operate on an UBER-engineer format. Anyway, total headache. Nightmare.

This is by far the worst internet service in over 20 years of using the internet. It made me yearn for my dial-up years - at least that was constant. HyperOptic? Hyperrubbish.

Ben and Tom - you'll be hearing from a lot of angry customers soon.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Queensway Hyperoptic  
Great internet. Reliable, fast and immeasurably better than our previous connection with Sky!

We recently moved into a block flats that had already been pre-fitted with Hyperoptic so the whole setup process was fairly straightforward.

There was a slight faff with the delivery of our modem and upon first setup the internet didn't work (hence the 4 stars given). However, after a 15 minute phone call to customer services we were up and running and haven't had any problems since.

I receive and send a lot of files for my work and since switching from Sky in our old property to Hyperoptic my upload times in particular have gone from 30-60 minutes to about 5-10.

Almost 4 months in and very happy.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
NW London Hyperoptic  
Most incompetent service I have ever seen! 3 weeks and 3 scheduled "engineers" and the problem is still not fixed. Horrible customer service and stupid inefficient installation team will never use this service and highly recommend others to STAY AWAY!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Hyperoptic  
I would highly recommend that you -*avoid*- this company.

1) I phoned up in July 2017 to book an installation. One was scheduled for two weeks later.

2) The day before installation, I received a confirmation text in the morning. In the evening I received a phone call saying that my installation had been cancelled with no reason given.

3) I phoned up a few days later to ask what the issue was. Apparently there was a dispute between Hyperoptic and the Building Management.

4) A few weeks later the dispute has been resolved and I am asked to rebook the installation. This was scheduled for three weeks later (as no earlier slot was available).

5) Saturday 2nd September 2017: I was told that the engineer would phone 30 minutes before arriving to confirm the appointment. This did not happen, but at least he turned up.

6) The engineer could not turn on the internet because the building management offices were closed (as it was Saturday). Hyperoptic know that the offices are closed on Saturdays because they do installations all the time in my building. Why did they book the installation for a Saturday then?

The engineer said he would phone me back later that day to rearrange.

7) No phone call back. I call Hyperoptic on Sunday - they say they will phone me back.

8) No phone call back. I call Hyperoptic again on Wednesday - they rearrange the engineer to come back on Thursday. I confirm that I will not be in the apartment - Hyperoptic say this is fine.

9) On Thursday I receive two answer phone messages asking if I am in the apartment. After four long phone calls to different people at Hyperoptic it turns out I do need to be in the apartment. An engineer is scheduled for Friday.

At this point I accept that I may never have internet and that Hyperopic has no communication between departments.

10) On Friday, the engineer is meant to come between 9 and 12. At 12 I ring up Hyperoptic asking where the engineer is - they say he will be there in 30 minutes.

At 1pm, I phone up again. They say he will be there soon.

At 1.20pm I receive a phone call saying that the engineer is on his way.

At 1.40pm I receive a phone call saying the engineer is lost.

At 2.20pm the engineer arrives. An apology for the lateness would have been nice at this point.

At 2.26 I am told that the original installation did not work and it will have to be re-done. I am so bored of Hyperoptic by this point.

The only available slot is in 7 days' time.

All I want is some internet.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Hyperoptic  
100mb package.
Been connected for just over 2 months.

The promises made:
No more dropping out;
Very fast speeds.

What we got:

Constant drop-outs. And I mean constant. What's caused me to leave this review is the fact -- yet again -- my internet connection has dropped 4 times in the past 5 minutes. This is not a rare occurrence; it happens frequently every day.

The speeds are fine -- does everything I want it to do. Not 'amazed' by the speeds by any means.

Installation was a bit of a shambles.

Customer support aren't able to help to get a stable internet connection.

I left PlusNet as they had a habit of dropping out for long periods of time. Hyperoptic's advertising promised an end to that. But they're just as bad. Scratch that, they're worse. I'm seriously considering paying off my contract and going back to a mainstream provider.

Would not recommend.
  • Customer Service
    2 stars
  • Speed
    3 stars
London Hyperoptic  
I switched from sky as my internet always stopped. I would highly recommend Hyperoptic for its speed and reliability. It took me a day to download a movie with sky and two minutes with Hyperoptic. It was like going to the future from the stone age.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Liverpool Hyperoptic  
Rubbish service. I moved into a flat that already had the router and presumably it was a quick get started pack. None of this happened. Router not connecting, several phone calls to check what I had already checked. When I had an engineer coming he only phoned once- I had popped out of the flat and only missed him. When I called him back he was rude and dismissive. Unacceptable. Contract cancelled. Worst service to date having tried different providers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hyperoptic  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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